Who Uses This Software?

For small businesses that think offering traditional group benefits sucks, PeopleKeep is personalized benefits automation software that makes offering benefits simple, painless, and personal.


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PeopleKeep
  • www.peoplekeep.com
  • Founded 2015
  • United States

About PeopleKeep

PeopleKeep has created a new way to offer benefits called personalized benefits. For small businesses that think offering traditional group benefits sucks, PeopleKeep is personalized benefits automation software that makes offering benefits simple, painless, and personal for everyone. Today more than 3,000 companies use PeopleKeep to hire and keep their people across the United States.


PeopleKeep Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal

PeopleKeep Reviews Recently Reviewed!


The ease of use and the excellent customer support make this software a must have.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The recent changes to the user interface are fantastic. I am able to quickly upload my information as well as keep track on the status. A great way for small businesses to offer healthcare reimbursement to their employees.

Cons: I have yet to find a downside to the program, but even if I did come across one the technical support staff would quickly resolve the issue.

Vendor Response

by PeopleKeep on June 18, 2018

Thanks for such a positive review, Sixto! I'm excited to hear that the updates to the software have helped you to be able to upload your information quickly. We're always pleased to know that our users are happy with PeopleKeep. If you ever do come across something you'd like to see improved, we'd love your feedback!

Capterra-loader

Small business wanting to offer benefits to its employees

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cost of administration has been great and the ability to offer to apply monies toward employee health costs has been a great benefit to be able to offer.

Being a small company, it's not always feasible to offer a group health insurance plan and this is the next best thing. Most employees can get better insurance cheaper than if we were to provide a health plan so this is kind of the best of both worlds for a small business.

Cons: Having more detail in the reports each month would be helpful. I realize there are HIPPA laws, but knowing when the claim was made would be helpful to make sure we're annotating in our records correctly. This is very helpful also in the Time-Off Request feature.

Vendor Response

by PeopleKeep on June 11, 2018

Thanks for the review, Troy! We're happy that PeopleKeep makes offering benefits more affordable. I'll make sure your request for more detail in the reports gets to our product team, so we can help keep your records as accurate as possible. We'll follow up on this privately. Thanks again for the feedback, and let us know if you find anything else we could be doing better.

I absolutely love this company!

Jun 05, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The feature that I like the most is how wonderful the customer service is. They are really patient and will explain things until you understand them and they will also assist you in answering any questions. They are also quick to let you know if your submission for reimbursement was approved or denied or if you need to provide additional information.

Cons: In the very beginning when you submit your policy to prove that you have insurance it can be a little grueling.

Vendor Response

by PeopleKeep on June 11, 2018

Thank you so much, Natalie! Our support team always gets a boost from reviews like this. I'm glad that you mentioned submitting your policy information can be difficult. We're working with our product team to improve this process and make it simpler in the future. We'll follow up privately to see if our improvements will help. Thank you again for the feedback. Please let us know if you have any other suggestions!

Great service!

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was so easy to understand this program, also it has good help resource and outstanding customer service

Cons: There is nothing I like least about this software, again I think it is great service and it was really helpful for me

Vendor Response

by PeopleKeep on June 11, 2018

Hi Georgiy. Thank you for taking the time to review PeopleKeep! I'm glad that our software is easy to understand and that you've had a good experience with our support team. We love having you around! If you do think of anything we could improve on, please don't hesitate to let us know!

PeopleKeep takes the pain out of managing an HRA!

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple for me and my accountant to use. The customer service team has always been extremely responsive and helpful.

Cons: None

Vendor Response

by PeopleKeep on June 12, 2018

We really appreciate your review, Joel! I'm glad that using PeopleKeep has been easy for both you and your accountant. We also love reading great comments about our support team. If you do think of anything that could be improved, please let us know!

The PeopleKeep team are quick to answer questions and the platform is very simple to use.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Getting reimbursed for allowable expenses is 3 easy steps (select the type of reimbursement, upload your expenses and hit submit), your available balance is kept up to date and you are notified when your reimbursement is on its way. The customer support team will always get back to you in less than 24 hours (my experience has usually been no more than 2 hours).

Cons: I haven't encountered anything that the customer service team hasn't been able to resolve quickly for me.

Overall: Health care expenses

Vendor Response

by PeopleKeep on June 12, 2018

Hi Jenny, thanks for the awesome review! At PeopleKeep, its our goal to help people get reimbursed for their medical expenses as quickly as possible. I'm so glad that the process as been simple for you! If you do run into anything in the future you'd like to see updated or improved, our support team would love to hear about it.

Peoplekeep make managing our health reimbursements so easy.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The support is awesome, very efficient and very friendly. You will not be disappointed using Peoplekeep

Cons: The mobile version of the site needs some love, but it is still usable! If they get a mobile app, it will make it awesome!

Vendor Response

by PeopleKeep on June 12, 2018

Hi Steven! Thank you for the complement and taking the time to leave a review! We really appreciate your feedback. I'll make sure that your request for a native mobile app gets to our product team.

PeopleKeep is easy and efficient to use.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the chat feature that is available....the chat feature makes it easy to get customer service quickly so any issues are addressed in a timely fashion.

Cons: One thing I dislike is for each month that is approved for reimbursement for each employee, it is not clear what month of coverage the approval is for. This means I have to utilize the chat feature for additional claim details.

Vendor Response

by PeopleKeep on June 12, 2018

I'm glad to hear that you've had a great experience with our customer service team, Krista! I appreciate you letting us know that more detail would be helpful when recording reimbursements. We'll follow up privately to see if our upcoming improvements will help.