# PeopleKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PeopleKeep the right Benefits Administration solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117392/PeopleKeep/reviews --- PeopleKeep 4.5 (89) [View alternatives](https://www.capterra.com/p/117392/PeopleKeep/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PeopleKeep Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews TT TERESA T VP OpsHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Sales is very good and seem to be more knowledgeable than the support group.“ December 16, 2024 CC Chris C OwnerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Customer service, price of service, a software company that will tell you anything to close the sale, then pull the rug from you, check Trustpilot reviews, just an all-around awful solution, and they hold you captive and do their best to make it impossible to cancel.“ October 20, 2025 JM Jessica M Director of Human ResourcesHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The customer service to our employees is off the charts and the service they have offered our company has allowed us to have some sort of health benefit.“ August 10, 2020 DW Dave W BuyerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “Can’t get them to pick up the phone and they won’t call you back if you request it via email, they redirect you to their portal in an attempt to discourage direct communication.“ April 27, 2024 SV SHERIDAN V MANAGING MEMBERAccounting, Self-employedUsed the software for: Less than 6 months. “Very clean, patient, wonder knowledge and voice quality. “ November 25, 2020 JA John A OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “They created a system that is semi easy to use, but have no support after the sale.“ January 26, 2026 SV SHERIDAN V MANAGING MEMBERAccounting, Self-employedUsed the software for: Less than 6 months. “This is a breath of clearly fresh air.“ November 25, 2020 JA John A OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “There is very poor support after they get your sale. “ January 26, 2026 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ajit J. Senior Software Engineer Computer Software Used the software for: 6-12 months ### "PeopleKeep is keeping my business" July 24, 2019 4.0 Is Super for business Pros very use full when you fill TDS and deductions Cons As such i don't find any cons for small business people Review Source Response from Remodel Health August 6, 2019 Hi Ajit, we're so glad we've been able to help. If you ever have suggestions for how we can improve your experience, we'd love to hear them! VR Verified Reviewer House Representative, District #25 Non-Profit Organization Management Used the software for: 1-2 years ### "Great solution for QSEHRA management" September 4, 2018 5.0 It has helped us manage our QSEHRA which saves my few administrative staff much time. We are able to use PeopleKeep instead of dealing with the extra cost of the hours we would otherwise spend dealing with all the paperwork. Pros I like that it is easy to use, even for those who are tentative to operate a computer to submit medical claims for reimbursements. Cons At first it is a little confusing as the administrator to find certain reports that are needed, such as an employee's used balance and remaining balance in their HRA for the year. Review Source Response from Remodel Health September 20, 2018 Thanks for posting such great feedback! We¿d love to learn more about what you found confusing so we can improve our product. Log in to your account to start a chat. We¿ll send your feedback straight to our product team. VR Verified Reviewer Owner Architecture & Planning Used the software for: 2+ years ### "BEWARE! They get you in the door and then everything falls apart!" January 20, 2023 1.0 They were supposed to handle the administration of reviewing & approving employee healthcare costs, taking the burden off our small team to add reimbursements via payroll. However, they put everything on automatic without actually confirming health costs were paid in a given month. They also don't notify you if the employee's health plans are not compliant, meaning the reimbursements are subject to normal taxes. We cancelled to provide a group health plan (actually much easier than I thought, and cheaper than the QSEHRA benefit was!). They didn't properly cancel the benefit, and say they need a developer to remove the last month which will take a month. Although they said that, there's a record of someone manually changing an employee's start date randomly. You can download a report to help verify your W2, however the report has incorrect data in it and they tell you (direct quote), "Regarding the W-2 reports, they are created as a courtesy to you. We do not send them out to any third parties. If you feel the need to make any adjustments, you may do so." If you want to spend days trying to resolve issues caused by this service after spending more money on it than a group health plan would have caused, sign up for PeopleKeep.. Pros Their blog articles have some good info, although it's clear now they're just clickbait to pull you into their complete disaster of a software and service... Cons \- Total cost is higher for QSEHRA than a small group health plan, which is why I chose this path in the first place.- Support is useless, and they have to go to development team to fix simple mistakes that they caused.- Development team isn't actually available for support issues for 30+ days (still waiting, actually)- They put most work on employees, but don't educate them about the benefit - like whether their plan is compliant allowing for tax-free reimbursement.- They created two issues and will not support them. Reason for choosing PeopleKeep Cost and simplicity (both of which proved to be wrong) Review Source Response from Remodel Health January 24, 2023 Hi, we're sorry to hear that your experience with us didn't meet your expectations. We strive to meet the needs of all our customers. Our customer support team would love to help you resolve the issues you're facing. On our homepage, please click on the "support" button on the bottom right and our team will assist you! VR Verified Reviewer Development Assistant Religious Institutions Used the software for: 1-2 years ### "Love People Keep" September 18, 2018 5.0 Pros The customer service is great. They are very friendly and always prompt with an answer. Cons I can't think of anything that I don't like. Review Source VR Verified Reviewer Lead Developer Telecommunications Used the software for: 1-2 years ### "Good Product" September 18, 2018 5.0 Pros I use the healthcare cost reimbursement functionality a lot and it's really awesome. Cons In the time-off section, it would be better if there is a place I can track my PTO hours gained this year to date, accrued from last year, used and left. Review Source Response from Remodel Health September 20, 2018 Thank you for telling us about your experience and what you¿d like to see added! We¿re currently testing PTO accruals and tracking, but they still need a little more development. We¿ll let you know when they¿re available. VR Verified Reviewer Manager Writing and Editing Used the software for: 6-12 months ### "Great support, easy to use and understand" October 16, 2019 5.0 Pros It was very easy for my company to implement. Cons No cons so far. There was one confusion over whether something was covered, but customer support was extremely helpful in clarifying and followed up with me to make sure everything was all set. Review Source Response from Remodel Health October 17, 2019 Thank you for your kind review! We love you're finding the software easy to use and understand and work really hard to make it that way. Our support team will love hearing how helpful they were to you! Don't hesitate to reach out to us at support@peoplekeep.com if you ever have any suggestions on how we can improve. Andrew B. Global Travel Consultant Hospitality Used the software for: 6-12 months ### "AMAZING!!!!" September 18, 2018 5.0 Peoplekeep has changed my family's life. We had basic insurance through my wife's teaching job, but PK has allowed us to take advantage of other benefits we have longed for. It allows me to keep focused on my work because I know PK is helping me with the peripheral things in life. Thanks Peoplekeep! Pros Easy to use, makes the benefits clear and understandable. Everything is set up to make the user feel in control. Cons NOTHING :) It is very easy to use and the staff is always willing to advise. Review Source VR Verified Reviewer Senior Field Marketing Manager Computer Software Used the software for: Less than 6 months ### "Simple concept and very easy to use" December 20, 2018 5.0 I did this as a test case for the company I work for. The overall experience was pleasant because it's such a great visual user experience. Pros The ease of use is my favorite part. It was very easy/quick to get started and the user interface is pleasing + simple to understand. Cons Having not used something similar to this before, I wasn't sure what type of questions to even ask. I would have liked some additional tips/tricks advice as a newbie. Review Source Dick V. Principal Non-Profit Organization Management Used the software for: 1-2 years ### "PeopleKeep is a great name for a great service!" September 18, 2018 5.0 Pros Ease of access and user friendly! A great program! Cons I have not found anything I dislike! Not sure what else to say! Review Source Heather M. Financial Coordinator Medical Practice Used the software for: 6-12 months ### "Helpful friendly customer service. " September 18, 2018 5.0 I have emailed with questions about submitting and how the process of reimbursement works and received responses almost immediately. It was wonderful. Pros Ease of use. Totally self explanatory. So simple Cons There was nothing to dislike the site is easy to use Review Source KK Karl K. CEO Defense & Space Used the software for: Less than 6 months ### "major problems with the software" November 15, 2021 1.0 Pros This is one of the few platforms for administering ICHRA benefits. ICHRA benefits are a great choice for our business. Cons There are major problems with the software. Setting up 2022 benefits was broken. Making changes to 2022 benefits changed the 2021 benefits, which it shouldn't have and which is against the ICHRA rules. At some point, the software lost track of previously made reimbursements and told us to pay those reimbursements again. Signing up for benefits after a qualifying life event is impossible. There are numerous other problems with the software. Customer service response is one of a two things: 1. you're doing something wrong, 2. the problem is getting fixed (but it doesn't, even after weeks and months). Reason for choosing PeopleKeep It was one of the few choices and the interface seemed straightforward. Review Source cE carole E. Legal Assistant Law Practice Used the software for: Less than 6 months ### "Love PeopleKeep" September 17, 2019 5.0 Overall, I love PeopleKeep. They have made things so easy and customer service is extremely helpful and nice about every single question I had in the initial set-up process and first months following. Pros The ease in using this software is beyond my expectations when I initially signed our company up for the product. It is extremely user-friendly. I have already told several small business owners to look into PeopleKeep because it has been so easy. Cons Initially when I registered us, it was unclear when I was onboarding myself. I am a user and the administrator, so that was the only confusing component. However, customer service was amazing in rectifying the situation before the billing occurred. Reason for choosing PeopleKeep The articles were extremely helpful. PeopleKeep seemed to be most transparent in fees and set up. The video on how to use the product was also helpful. I felt after reviewing, I was able to present the product with confidence to my superiors. Review Source Response from Remodel Health September 23, 2019 Carole, your kind words just made our day! We are thrilled that you are loving PeopleKeep even more than you thought you would and are so appreciative of your referrals. Those mean so much and we're glad you feel like we are worthy of referring. We've had some feedback from other users about some ambiguity regarding an admin that is also a user in the setup process. We're happy you got it all figured out with our support team, but would love any additional insight or feedback about what we could do to make it better. You can contact us at support@peoplekeep.com. KM KRISTA M. Operations manager Used the software for: 1-2 years ### "PeopleKeep is easy and efficient to use." June 27, 2017 5.0 Pros I like the chat feature that is available....the chat feature makes it easy to get customer service quickly so any issues are addressed in a timely fashion. Cons One thing I dislike is for each month that is approved for reimbursement for each employee, it is not clear what month of coverage the approval is for. This means I have to utilize the chat feature for additional claim details. Review Source Response from Remodel Health June 12, 2018 I'm glad to hear that you've had a great experience with our customer service team, Krista! I appreciate you letting us know that more detail would be helpful when recording reimbursements. We'll follow up privately to see if our upcoming improvements will help. SW Samuel W. Senior Principal Management Consulting Used the software for: 6-12 months ### "Highly Recommended" September 18, 2018 4.0 Pros 1\. Customer Service. Very timely and helpful. 2. Streamline expense submission and reimbursement. 3. Good tracking and reporting during each stage of the expense submission process. Cons 1\. UI can be a bit more intuitive 2. A bit complex when trying to find the right kind of expense category to use. Long list to scroll through. Review Source Response from Remodel Health September 20, 2018 Thanks for the feedback! You¿re right. There are many eligible expense types. If you haven¿t tried our search bar, it might save you some time on your next reimbursement request. But don¿t hesitate to chat with support any time you have a question. They¿re experts in what¿s eligible and are always happy to help. JG Jenny G. Client Partnership Director Marketing and Advertising Used the software for: 1-2 years ### "The PeopleKeep team are quick to answer questions and the platform is very simple to use." June 5, 2018 5.0 Health care expenses Pros Getting reimbursed for allowable expenses is 3 easy steps (select the type of reimbursement, upload your expenses and hit submit), your available balance is kept up to date and you are notified when your reimbursement is on its way. The customer support team will always get back to you in less than 24 hours (my experience has usually been no more than 2 hours). Cons I haven't encountered anything that the customer service team hasn't been able to resolve quickly for me. Review Source Response from Remodel Health June 12, 2018 Hi Jenny, thanks for the awesome review! At PeopleKeep, its our goal to help people get reimbursed for their medical expenses as quickly as possible. I'm so glad that the process as been simple for you! If you do run into anything in the future you'd like to see updated or improved, our support team would love to hear about it. SR Steven R. HR Manager Retail Used the software for: Less than 6 months ### "Charged For 1 Year of Services Despite Cancelling Within Weeks of Setup & Never Utilizing " August 25, 2020 1.0 As our company transitioned to a QSEHRA we found PeopleKeep. Within a couple weeks of signing up we ran into some issue due to covid and needed to cancel the service due to the inability to utilize it. We believed wouldn't be an issue as we had not utilized the service what so ever (zero claims filed, no employees setup in the system, etc.) However despite never utilizing the service the company refused to refund our company and charged us for an entire year of services. I would highly recommend utilizing a different service or asking if your payroll company can manage your QSEHRA as it appears most payroll providers are releasing features to manage this as we speak. Pros We were unable to utilize the software long enough to develop any list of Pro's. Cons The software was not a solution for our employee needs in managing their QSEHRA benefits. Review Source MA Michael A. Technician Construction Used the software for: Less than 6 months ### "Great versatile product for the small business group " September 24, 2019 5.0 Great experience, fast response, customer service knowledgeable and fast, easy to use, straight forward concept. Pros Easy to use and fast response. Reimbursements are submitted and verified within days and show up directly into next paycheck. Cons The method of having to choose a medical expense from a drop down menu to be able to fill out the reimbursement info is a little difficult to deal with because it is so specific. Whereas if you could submit your reimbursement could be submitted under much more general groups and the specifics can be listed out in the description that would be faster and less confusing. Review Source AW Amy W. DP Team Lead Marketing and Advertising Used the software for: 6-12 months ### "Reimbursement Made Easy " October 15, 2019 5.0 Pros Easy to Use Fast and Efficient The customer service personnel email you right away if there is a questions or more information needed for your reimbursement The reimbursements are always right on time Cons It would be nice if animal hospital or vet visits were also reimbursable Review Source Response from Remodel Health October 16, 2019 Thanks for your review, Amy! Our approval times are best in the industry, and that's thanks to our amazing documentation review specialists. We're so glad you've enjoyed using PeopleKeep and find it easy to use. We wish animal expenses were included as well! If the IRS ever allows those expenses to be covered, we'll be sure to add them into our product. CC Christopher C. Business Owner Construction Used the software for: Less than 6 months ### "Great Idea, Poor Execution" February 5, 2021 2.0 There is no direct number for support with PeopleKeep. Even for a small org it is necessary at times to have a direct line to support. Pros Good website -- pretty easy to navigate except for the delineation of settings by different year tabs. Overall the QSEHRA is a great idea / model for small businesses. Cons A majority of employees have complained about the approval process. Too often requests are rejected without a clear path forward. Reason for choosing PeopleKeep PeopleKeep appeared to be one of the original teams working in HRAs and QSEHRAs. Review Source PD Parker D. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great solution for small, distributed business teams" September 18, 2018 5.0 We wanted to help our employees with health insurance and expenses, but couldn't find a plan to cover us with fewer than 10 people in multiple states. PeopleKeep did just what we needed - helped provide equitable coverage to all our staff, while simplifying the administration for us to make it easy on all sides. Pros The interface is simple and attractive, it's easy to customize the reminders and other aspects, and the customer service and information for employees has been great. Cons There isn't anything we don't like (so far). Review Source wB wendi B. graphic designer Retail Used the software for: 1-2 years ### "Really easy to use" September 18, 2018 4.0 Great experience with people keep. Questions are answered in a reasonable time line. Very helpful. Pros website is easy to navigate icon are recognizable Cons Nothing really. Could use a little more color. Review Source JD Joel D. President Used the software for: 1-2 years ### "PeopleKeep takes the pain out of managing an HRA!" June 5, 2018 5.0 Pros Simple for me and my accountant to use. The customer service team has always been extremely responsive and helpful. Cons None Review Source Response from Remodel Health June 12, 2018 We really appreciate your review, Joel! I'm glad that using PeopleKeep has been easy for both you and your accountant. We also love reading great comments about our support team. If you do think of anything that could be improved, please let us know! CS Connie S. Office Manager Telecommunications Used the software for: 1-2 years ### "User Frienly Software" September 18, 2018 5.0 Pros It is extremely easy to record the monthly reimbursements given to employees. You can print an up to date report very easily. Employees love the system and it is also very easy for them to submit invoices/receipts if needed. Cons The only thing I think can improve with the software is pricing. No other complaints, software is extremely easy friendly. Review Source MA Michelle A. Office Manager Civil Engineering Used the software for: 6-12 months ### "Great Benefit Package" August 16, 2019 5.0 Pros The software in general is very user friendly. Cons I have nothing negative to say about this software Review Source Response from Remodel Health August 19, 2019 Thanks for reviewing PeopleKeep, Michelle! We're so happy you find our software easy to use. If you ever need any help in the future, don't hesitate to contact our support team at support@peoplekeep.com. We're always ready to help! KB Karrie B. Director of Education Computer Software Used the software for: 6-12 months ### "Easy to use, flexible, good support" September 18, 2018 5.0 They respond to questions quickly and thoroughly. There is a great deal of information on the site, so I rarely even have to go to customer support. I appreciate being able to answer most of my own questions! Pros The PeopleKeep software interface is intuitive. The benefit itself is flexible, and the ease of use is appreciated (so I don't have to help our employees figure out how to use it). Cons I cannot think of anything to post here. Review Source Similar Products Featured