# Page 2 | PeopleKeep Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is PeopleKeep the right Benefits Administration solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/117392/PeopleKeep/reviews

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PeopleKeep

4.5 (89)

[View alternatives](https://www.capterra.com/p/117392/PeopleKeep/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of PeopleKeep

## Showing most helpful reviews

Showing 26-50 of 89 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JA

John A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "All sales and no service"

January 26, 2026

2.0

I would give it a poor grade. They created a system that is semi easy to use, but have no support after the sale.

Pros

Easy to get set up, sales was lot of help in this process but then they have nothing to contribute afterward.

Cons

There is very poor support after they get your sale. I had an immediate payroll issue and they refused to get on phone with me, they said it is their policy that you have to schedule a call and they had no availability for over a week but issue needed to be resolved in 48 hours or less. Major Failure!

Alternatives considered

[Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/)[PeopleFluent](https://www.capterra.com/p/266260/PeopleFluent/)[Peoplebox](https://www.capterra.com/p/197968/Peoplebox/)

Reason for choosing PeopleKeep

it was the quickest to implement at a reasonable price, but price keeps going up significantly

Review Source

Response from Remodel Health

February 11, 2026

Hi John! We're sorry to hear that our support services haven't fully met your expectations. I've escalated your concerns to our customer success team lead, and someone will be following up with you soon. I hope we'll be able to better serve you in the near future!

TT

TERESA T.  
VP Ops  
Hospital & Health Care  
Used the software for: Less than 6 months

### "DO NOT RECOMMEND"

December 16, 2024

1.0

Big mistake moving to PeopleKeep. Sales is very good and seem to be more knowledgeable than the support group.

Pros

Great concept. However, very poor execution.

Cons

Reporting is simple and easy to read. However, there is no way to input anything outside of the eligible monthly. We moved mid-year and that simple tech doesn't work for those employees that submit varying expenses each month. Support is terrible - quick to respond but they cannot do anything to assist. Unprofessional and argumentative at times.

Alternatives considered

[Nimble](https://www.capterra.com/p/123032/Nimble/)

Reason for choosing PeopleKeep

Very good salesperson at PeopleKeep. Product knowledge and able to demonstrate ease of use.

Review Source

Response from Remodel Health

January 7, 2025

Hi Teresa! We're sorry to hear that our team and platform aren't meeting your expectations. However, we value you as our customer and we'd love another chance to help you and your employees with the issues you're experiencing. I'll escalate your concerns and comments to our customer support team, and he'll reach out to you shortly. We hope to be able to serve you again going forward!

CC

Chris C.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Redundant software and overpriced "

October 20, 2025

1.0

Pros

There are no pros that I can think of, objectively, just a redundant company that offers very little value

Cons

Customer service, price of service, a software company that will tell you anything to close the sale, then pull the rug from you, check Trustpilot reviews, just an all-around awful solution, and they hold you captive and do their best to make it impossible to cancel. I had to file a complaint with the FTC and dispute charges

Review Source

Response from Remodel Health

October 28, 2025

Hi Chris! We're sorry to hear that our services haven't fully met your expectations. I've escalated your concerns to our VP of Customer Experience, and someone will be following up with you soon. I hope we'll be able to better serve you in the near future!

DW

Dave W.  
Buyer  
Environmental Services  
Used the software for: 2+ years

### "Terrible service / poor communication "

April 27, 2024

1.0

Can’t get them to pick up the phone and they won’t call you back if you request it via email, they redirect you to their portal in an attempt to discourage direct communication.

Pros

Nothing, poor experience start to finish

Cons

Customer service / poor communication /

Review Source

Response from Remodel Health

April 30, 2024

Hi Dave! We're sorry to hear that you've been disappointed with our service. I'm escalating this to our VP of Customer Experience and someone will reach out to you shortly.

Lisa H.  
Owner/President  
Construction  
Used the software for: 6-12 months

### "excellent benefit for employees"

September 19, 2018

5.0

As a small business that cannot afford to offer healthcare to all my employees, we have turned to Peoplekeep as a solution. This allows us to help our employees pay for medical related expenses and ease their burden a bit. We are in our 6th month of using it and our employees are very thankful and excited that they get to be reimbursed for so many expenses. Some employees have even elected to have dental work done now that they know they can afford it with Peoplekeep reimbursement! That is rewarding for us, knowing we have helped take care of our employees in that way.

Pros

The software is very easy to use and navigate. There is always a person available to online chat with or call if you have questions. The turnaround time for any problems is really quick.

Cons

I wish there was an app for iphones and droids instead of having to go online to access my account. As a user an app would be much easier to use. As an administrator of the policy, an app would allow me to assist my employees while away from my desk as well.

Review Source

Response from Remodel Health

September 20, 2018

Thanks for the great review! I appreciate you sharing your experience here, and it sounds like you¿ve really been able to help your employees with this benefit. I wanted to let you know that while we don¿t have a mobile app yet, our site is absolutely mobile friendly. You can access your account directly on your cell phone to make changes or approve reimbursements while you¿re away from the office.

Melissa P.  
Digital Productivity Coach  
E-Learning  
Used the software for: 1-2 years

### "Fantastic software, awesome customer service"

February 27, 2019

5.0

Pros

I love that I can quickly look up eligible expenses, submit expenses, and receive a timely response. If I ever need to provide more information, the request is very specific and I know what I have to do to have the request approved. The customer service via their chat is phenomenal.

Cons

I only wish there was a way to submit one receipt/invoice with multiple reimbursement requests. For example, my husband and I went to the dentist at the same time. We paid together so there was one receipt. Instead of submitting the receipt once and dividing the expense up between the two of us, I had to submit it twice. Other than that, I have nothing to complain about!

Review Source

Response from Remodel Health

March 1, 2019

Hi Melissa. We're so glad you've had a smooth experience with the product and our service team. We love hearing new suggestions. We've shared your idea for splitting expenses in one upload with our product team. Keep your ideas coming!

Lisa H.  
Owner/President  
Construction  
Used the software for: 1-2 years

### "Great Benefit for Small Business employees!"

August 15, 2019

5.0

As a small business we could not afford to offer health insurance for our employees after recent rising costs of health insurance. We are a family business and strive to take care of our employees. Peoplekeep has been able to supplement our benefits package for our employees, enabling them to pay for health care services they otherwise would not have been able to have done. A good majority of our employees live paycheck to paycheck, so the thought of getting new glasses or going to the dentist is at the bottom of their list of priorities. Now however, they can do those things because they know they will be able to be fully reimbursed within a day or two. It is a good feeling knowing you are helping to ease the financial burden of health care for your employees.

Pros

The thing I liked most about this software is the simplicity of it. Even the most unskilled computer person can use it!

Cons

The thing I like least about this software is that there is no phone number to call if you want to talk to someone. They do offer online chat and an online Help Center, however sometimes you just want a person to talk to if you have a question.

Review Source

Response from Remodel Health

August 16, 2019

Hi Lisa, thanks for leaving a review to let others know about your experience with PeopleKeep. We've sent you a note directly with information on how you and your employees can speak with us over the phone for those times when you just want a person to talk to directly!

LK

Lena K.  
Provider Advocate Manager  
Financial Services  
Used the software for: 6-12 months

### "Vote PeopleKeep!!"

September 17, 2019

5.0

PeopleKeep is a great way to keep track of medical expenses and easily get reimbursed through your paychecks whether it is weekly, by-weekly, or monthly. PeopleKeep encourages you to take control of your physical health, mental health, and any sort of physical therapy or rehabilitation services you may need.

Pros

Well obviously getting reimbursed for my medical expenses is amazing in itself. It covers a wide range of medications and doctor visits. It isn't just prescription medication either, but also some over the counter medications as well. Some items on the list really surprised me such a various forms of birth control contraception available for reimbursement. It's a relief knowing I will be reimbursed for things that come up suddenly or for things that I have been putting off because of a financial bind. I love that and reimbursements come on the following paycheck so long as it is processed a few days prior. It's easy to navigate through the portal and it takes me seconds to submit a reimbursement request. They also notify you that they have received your request, as well as when it has been approved.

Cons

It's pretty particular about the documents you send through (for good reason). Just be prepared to have dates, your name, and medical information clearly labeled.

Review Source

Response from Remodel Health

September 23, 2019

Thank you for your kind words, Lena. We're glad you enjoy using PeopleKeep and find value in our services. We know that submitting all the documentation for your expenses can be a hassle, but that's just to make sure your company stays in compliance with IRS regulations and doesn't get fined if they ever get audited. We're always working to make our product better, so if you have any suggestions or further observations, we'd love to hear from you. You can contact us at support@peoplekeep.com.

SG

Sandra G.  
Product Specialist /Photographer  
Photography  
Used the software for: Less than 6 months

### "customer experience"

September 19, 2018

3.0

When I first used the software to open my account it was very simple and easy to get started however, the system can't handle anything outside of normal straight forward billing and payment receipts without human intervention. My last attempt to get a refund has proven to be difficult without human intervention. It works fine for simple straight forward refunds but anything out of the ordinary is difficult because of limited options to make needed changes for unique situations. The software needs more flexibility.

Pros

Easy to read and move around. I love the color choices for various parts of the website.

Cons

Limited options for unique situations. There isn't an option when your health premium changes for submitting a premium and altering the upcoming refund to be different from the previous refunds before the change. See below my situation for example: I logged into the account and the last refund attempt was labeled ineligible because I cancelled the last request for the refund of 157.80 as a health premium and changed it to a health payment. It said it was ineligible because I won't get the recurring refund each month if it is a payment. That is exactly why I changed the refund type. The system doesn't work when a client's insurance changes from one plan to another twice which is what has taken place this year with our health insurance. I opened the health premium in January of 2018 and paid the policy in full for the entire year and on May 1, 2018 our health policy changed and the premium was increased starting May 1, 2018. In July my husband lost his job due to health reasons and our policy changed again and the policy rate was reduced down to 1.00 starting September 1 as long as the past premiums were paid in full from May 1, 2018 through August 31, 2018 which was the 157.80. I didn't submit a reimbursement for May, June, or July prior to the refund request in September because I didn't make a payment yet. I made the payment August 31 but the bill they sent out was dated for September go figure? The software system can't handle this.

Review Source

Response from Remodel Health

September 20, 2018

Thanks for posting this! We really appreciate the feedback. We¿d love to chat with you about how we can improve our product.

Troy B.  
Chief Innovator  
Graphic Design  
Used the software for: 1-2 years

### "Small business wanting to offer benefits to its employees"

June 6, 2018

5.0

Pros

The cost of administration has been great and the ability to offer to apply monies toward employee health costs has been a great benefit to be able to offer. Being a small company, it's not always feasible to offer a group health insurance plan and this is the next best thing. Most employees can get better insurance cheaper than if we were to provide a health plan so this is kind of the best of both worlds for a small business.

Cons

Having more detail in the reports each month would be helpful. I realize there are HIPPA laws, but knowing when the claim was made would be helpful to make sure we're annotating in our records correctly. This is very helpful also in the Time-Off Request feature.

Review Source

Response from Remodel Health

June 11, 2018

Thanks for the review, Troy! We're happy that PeopleKeep makes offering benefits more affordable. I'll make sure your request for more detail in the reports gets to our product team, so we can help keep your records as accurate as possible. We'll follow up on this privately. Thanks again for the feedback, and let us know if you find anything else we could be doing better.

JM

Jessica M.  
Director of Human Resources  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "What a great program for your health benefits!"

August 10, 2020

5.0

What a wonderful group of people. The customer service to our employees is off the charts and the service they have offered our company has allowed us to have some sort of health benefit. Super happy to have partnered with PK!

Pros

How hands off it is for an employer. Approving a receipt for health care was not something I wanted to do. Wanting to keep employees healthcare private, this seemed to fit very well for us as they submit their receipts to a company that approves/denies. The only thing I have to do is reimburse - talk about easy!

Cons

I wish that the program connected with our main program that we use for onboarding and terminating so I wouldn't have to remember to login to PK to onboard or terminate an employee. I have definitely forgotten!

Review Source

Response from Remodel Health

August 18, 2020

Thank you for your kind words, Jessica. You made our customer service team's day. We're honored you've chosen PeopleKeep to help Sugar Plum offer a health benefit. I've passed your suggestion about integrating our software with your employee onboarding/termination program to our product team. If you have any other suggestions or can give us more details about which software you use, contact us at support@peoplekeep.com!

AS

Autumn S.  
Marketing Specialist  
Insurance  
Used the software for: 6-12 months

### "PeopleKeep Benefits Broker Side"

August 20, 2019

5.0

It allows employers to set a budget for benefits and not have fear of sticker shock at the next renewal. It allows employees to get something customized to them, and not have a one-size-fits-all that may or may not provide benefits they need.

Pros

The absolute best part is the customer support. I work as a broker and have helped some small groups that are moving away from or were unable to offer traditional employer-sponsored coverage to PeopleKeep. This allowed companies to offer benefits to the employees. Because of my more unique position, I am also an administrator with some of my groups and any issue is resolved within moments. The rep has been a lifesaver! He has made himself available outside of business hours when needed, and always has an answer. The rest of the team provides great service as well through chat.

Cons

The only thing that I can say I would have liked to have was step-by-step instructions before doing the company set-up/ employee load. The issue was resolved easily, however having instructions would have saved the rep from getting a phone call extremely early one morning.

Reason for choosing PeopleKeep

Because it was a better fit for all involved.

Review Source

SS

Samantha S.  
Director of HR  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Heading into Year 3"

November 3, 2022

5.0

PK has been great to work with. Our rep \[SENSITIVE CONTENT\] is AMAZING!!! 10/10!

Pros

Easy to use for admin and user side. Clean and clear cut information.

Cons

Reporting leaves a little to be desired.

Review Source

Response from Remodel Health

November 10, 2022

Hi Samantha! We're glad to hear that your experience with PeopleKeep as a user and an administrator has been seamless! We appreciate you being a customer and look forward to serving you well into the future.

Steven M.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "PeopleKeep is worth your time and money"

September 18, 2018

5.0

PeopleKeep is a customer-oriented service, and my experience as a customer has been extremely positive. I use the service primarily as a medical reimbursement system provided by my employer. When I submit a medical expense for reimbursement, it is generally approved within a few hours. If there is an issue with a submitted expense (usually my fault), a PeopleKeep representative contacts me and clearly provides the information I need to get the expense approved. I highly recommend PeopleKeep to any business seeking to provide this benefit to its employees.

Pros

I use PeopleKeep primarily as a medical expense reimbursement system provided by my employer. The software is simple to understand and user friendly.

Cons

I've had no negative experiences with this software.

Review Source

VR

Verified Reviewer  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Huge Mistake"

January 12, 2022

1.0

Our experience with PeopleKeep has been absolutely horrible. I can not even begin to describe what a nightmare it has been - perhaps one of the biggest mistakes we've made as a business in years. I have employees with no coverage, employees who can't get reimbursed, PeopleKeep somehow delete people's records or unenroll them for no reason. Customer support is useless at best, if they don't make the situation worse. Using PeopleKeep will cost us hundreds of lost hours this year and I wouldn't be surprised if people quit because of how messed up our benefits are now.

Pros

We thought PeopleKeep would make it easier to administer an ICHRA plan for our employees. Unfortunately, working with PeopleKeep has led to dozens (maybe hundreds) of wasted hours trying to get employees enrolled and reimbursed. Everyone is beyond frustrated, employees are furious, and I'm worried about people quitting over it.

Cons

The software itself is poorly designed, buggy, and not intuitive or easy to use. It's like something a high schooler would build as a project. We thought there would be high quality service behind the software making things run smoothly, but that is not the case.

Review Source

NM

Natalie M.  
Pre-Screener and Options Counselor  
Human Resources  
Used the software for: 2+ years

### "I absolutely love this company!"

June 5, 2018

5.0

Pros

The feature that I like the most is how wonderful the customer service is. They are really patient and will explain things until you understand them and they will also assist you in answering any questions. They are also quick to let you know if your submission for reimbursement was approved or denied or if you need to provide additional information.

Cons

In the very beginning when you submit your policy to prove that you have insurance it can be a little grueling.

Review Source

Response from Remodel Health

June 11, 2018

Thank you so much, Natalie! Our support team always gets a boost from reviews like this. I'm glad that you mentioned submitting your policy information can be difficult. We're working with our product team to improve this process and make it simpler in the future. We'll follow up privately to see if our improvements will help. Thank you again for the feedback. Please let us know if you have any other suggestions!

Alex C.  
VP of Outreach and Engagement  
Internet  
Used the software for: 1-2 years

### "A great tool for managing personal and team health care costs."

September 18, 2018

4.0

PeopleKeep has provided my team an easy means of managing employee benefits. This tool has been immensely helpful as our business has transitioned from start up to scale up. PeopleKeep lets us give our team the benefits they want and deserve.

Pros

The software is easy to use and straightforward. I can process personal claims quickly and effectively in a matter of minutes.

Cons

Each claim requires a unique submission and documentation even if its a recurring expense.

Review Source

Response from Remodel Health

September 20, 2018

I¿m glad to hear that we¿ve helped you save time managing employee benefits! I did want to clarify one thing: healthcare insurance premiums are the most common type of recurring expense and only have to be submitted once every year.

Jonathan T.  
Director of Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Great for giving employees more choice and flexibility when it comes to health benefits"

July 18, 2019

5.0

Pros

The format of giving a monthly stipend for employees to use towards health insurance as well as other health related products/services is interesting and makes managing health benefits much easier in many ways from management's perspective.

Cons

The format does put a bit more of the onus on the employees to make sure they use the stipend.

Review Source

Response from Remodel Health

July 31, 2019

Hi Jonathan, thanks for sharing your feedback on how easy it's been to manage the benefit for your employees!

Emily Anderson S.  
Office & Investor Operations  
  
Used the software for: 1-2 years

### "Perfect Health Benefit Platform for a Growing Business"

June 27, 2018

5.0

PeopleKeep gave our company a unique way of offering health care benefits and allowed our employees to keep their own insurances.

Pros

Saves our company time and money! PeopleKeep allows employees to seamlessly add health reimbursements with the touch of a button. The platform is simple and very easy to use. The chat feature is helpful if you or your employee may have any additional questions. PeopleKeep also also allows me (the admin) to reimburse our monthly totals in less than 5 minutes.

Cons

There is not one negative comment that I can say about this service. I absolutely love using this software!

Review Source

EK

Elizabeth K.  
Operations Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Easy to use with the best benefits"

August 16, 2019

5.0

The benefits for health/dental/vision insurance premiums, and prescription co-pays, and medical bill reimbursements helps my financial situation immensely. Also, it is fantastic that the unused benefit amounts rollover monthly, into a yearly total.

Pros

This software is very user friendly. It is easy to upload files and allocate in the desired category for reimbursement. The approval process is quick and efficient.

Cons

Sometimes choosing buttons it redirects you back to the last page, but seems like it should be routing elsewhere. It seems redundant to a degree of clicking a different button that explains a direction leading you to believe it a new page.

Review Source

Response from Remodel Health

August 19, 2019

Thanks for taking the time to review PeopleKeep, Elizabeth! We're so happy you find it user friendly. That's one of our main goals! We're sorry you've had some issues with the product, but we'd love for you to contact our support team to give some more detail about the buttons redirecting you to the last page so that we can relay your experience to the product team. You can email them at support@peoplekeep.com. Have a great day!

Heather S.  
Head of Customer Success  
Marketing and Advertising  
Used the software for: Less than 6 months

### "I love PeopleKeep"

January 22, 2020

5.0

Since our company does not offer insurance, PeopleKeep is great because my company can offer me reimbursements for my medical expenses.

Pros

What I love about PeopleKeep is they do exactly what they claim to do. My job doesn't have insurance benefits. PeopleKeep was offered as an incentive and it's great. I get reimbursed for my medical expenses and PeopleKeep does all the work for our company. It's HIPPA compliant, so my boss doesn't have to know about my medical history. Huge plus. And they make it super easy to make a claim. You simply answer a few questions and drag your receipts and that's it.

Cons

So far there aren't any cons. The setup was a breeze. Using the service is a breeze. No cons to see here.

Review Source

SH

Sheri H.  
Office Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Easy to Implement and Use"

October 23, 2019

5.0

Our company is not able to afford health insurance for our employees... but with PeopleKeep, we can offer the benefit of health reimbursements! We are now able to keep a couple employees who were contemplating leaving our company for others with health insurance benefits and we are confident that this will help us "lure" new high-quality employees to our company when we are looking to hire.

Pros

It was super simple to set up and begin using PeopleKeep. As a user (employee) and an administrator, I've found nothing complicated about the implementation or initial usage of PeopleKeep.

Cons

I've nothing yet to complain about... it has been faultless thus far. I'm waiting to see how the first "year-end" goes... but I don't expect any issues.

Reason for choosing PeopleKeep

TakeCommand was similar but the customer service assistance of PeopleKeep initially helped us make the decision to go with PeopleKeep. We felt it would be too difficult to initiate and manage our own QSEHRA with a local TPA as well. PeopleKeep helped us set up our plan as well as administer it.

Review Source

CB

Cady B.  
Director of Finance and HR  
Renewables & Environment  
Used the software for: 6-12 months

### "A fantastic option!"

September 26, 2018

5.0

We simply don't have the resources to offer robust employer funded primary health plans. With this platform, our dollars go further and are useful to everyone. With the flexibility of the HRAs, some are able to pay their premiums completely, some cover their out of pocket expenses, some save up for something specific, others save for emergencies. We make our own medical decisions, claims are easy to submit, reimbursement is fast, and admin is easy.

Pros

PeopleKeep offered a way to provide meaningful and helpful health benefits to our team on our unique budget. The HRA structure is useful to everyone regardless of their individual situations and PeopleKeep could not make the process and administration of the benefit any easier. User interface is simple and complete.

Cons

Explaining the concept of HRAs to people especially potential new hires who think they are looking for traditional primary health care plan benefits.

Review Source

LT

Linda T.  
Office Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Easy to Use"

August 1, 2019

5.0

It has made it so much easier for HR department to help our employees

Pros

How easy it is for employees to submit receipts and get response.

Cons

It was difficult at first to work through, maybe better videos to help would be good.

Review Source

Response from Remodel Health

September 23, 2019

Thanks for your review, Linda! We're glad to hear PeopleKeep is making it easier on your HR department and is easy to use for your employees, but we'd like to hear more from you about how we can make the onboarding process better. Please reach out to us at your convenience at support@peoplekeep.com. Thanks for being a PeopleKeep customer!

VR

Verified Reviewer  
Sourcing Manager  
Biotechnology  
Used the software for: 1-2 years

### "Easy to use healthcare reimbursement"

March 4, 2019

5.0

Pros

Great dashboard that is easy to read and know all your information quickly. Describes what can be reimbursed very clearly.

Cons

Getting approval for some reimbursements were difficult because had multiple receipts/documents for checkups.

Review Source

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