--- title: "PeopleKeep Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PeopleKeep Software - reviews, pricing plans, popular comparisons to other Benefits Administration products and more." source_url: "https://www.capterra.com/p/117392/PeopleKeep/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # PeopleKeep Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PeopleKeep ## What is PeopleKeep? PeopleKeep is a health reimbursement arrangement (HRA) administration software solution. Companies give their employees a tax-free allowance to spend on the health services that fit their unique needs. Then employees submit receipts and prescriptions through their PeopleKeep dashboard. A live person reviews each reimbursement request for compliance and sends to the employer for approval. PeopleKeep helps make offering compliant benefits simple, painless, and personal for everyone. ## What is PeopleKeep used for? [Benefits Administration](https://www.capterra.com/benefits-administration-software/) Top alternative Featured Overall rating Based on 89 user reviews Reviews sentiment Positive 87% Neutral 2% Negative 11% Starting price $125 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PeopleKeep?[Manage this product listing](https://www.g2.com/products/peoplekeep-by-remodel-health/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PeopleKeep 4.5 (89) VS. [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting Price $125 Other, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (89) Ease Of Use 4.9 (4,885) Value For Money 4.4 (70) Value For Money 4.8 (3,731) Customer Service 4.4 (78) Customer Service 4.7 (4,018) ## PeopleKeep alternatives [4.3 (1,977)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.4 (1,400)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (3,653)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (4,231)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/117392/PeopleKeep/alternatives/) ## FAQs about PeopleKeep Overview ### What problems does PeopleKeep solve? PeopleKeep solves the challenge of offering and administering health reimbursement benefits without traditional group insurance. Employees can check eligible expenses, upload receipts, track available balances, and receive reimbursements through payroll. Small-business owners, HR administrators, brokers, and distributed teams benefit from confidential claim review, budget-controlled benefits, and reduced paperwork. Answer based on 62 reviews Overview ### Which roles and teams benefit most from PeopleKeep? PeopleKeep is most used by office managers, HR managers, and operations staff who administer employee health-benefit reimbursements, collect documentation, and answer employee questions. Owners, CEOs, presidents, and principals use it to offer benefits within a defined budget, while program and product managers track eligibility, onboarding, and policy-related tasks. Answer based on 89 reviews Overview ### What company size and specific industries is PeopleKeep built for? PeopleKeep is designed for employers of small to mid-sized businesses that need an easier way to manage health benefits through HRAs. It fits companies in any industry that want to set allowances, maintain compliance, and reimburse employees tax-free for the coverage they choose. Features and Usability ### What are the key features of PeopleKeep? PeopleKeep includes core FMLA administration and payroll management, plus health reimbursement administration for insurance premiums and eligible medical expenses. Employees can submit claims, upload receipts, track reimbursement status and available balances through a self-service portal. Employers receive benefits dashboards, compliance management, reporting, onboarding, and leave tracking. Answer based on 47 reviews Overview ### Can PeopleKeep replace group health insurance for small businesses? PeopleKeep helps small businesses offer health benefits through reimbursements instead of a traditional group plan. Employers can set defined budgets while employees apply funds toward individual premiums and eligible care; however, plan-document requirements, premium changes, compliance questions, and public-exchange interactions can require extra attention. Answer based on 29 reviews Pricing ### How much does it cost and what fees or limitations are included? PeopleKeep offers GCHRA from $66/month, supporting up to 10,000 seats. QSEHRA and ICHRA start at 125 per month, require three seats, add 25/user/month, include a 50/month base fee, and charge a 150 one-time setup fee. One reviewer found QSEHRA costlier than a small-group plan. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does PeopleKeep offer? PeopleKeep provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does PeopleKeep offer, and how do users rate the experience? PeopleKeep offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Many users describe representatives as prompt, helpful, knowledgeable, and clear, with quick answers and effective setup assistance. However, some reviewers report difficulty reaching support by phone or email, delayed callbacks, and unresolved post-sale issues. Answer based on 47 reviews Features and Usability ### How easy is PeopleKeep's reimbursement process? PeopleKeep makes medical expense reimbursement straightforward through guided claim forms, receipt uploads, balance tracking, and status notifications. Employees and small business administrators often value quick approvals and payroll-linked payments, while some users find detailed expense categories, recurring claims, split receipts, and changing premiums harder to manage. Answer based on 47 reviews ## Features AI summary Based on 3,754 Benefits Administration reviews Capterra data shows that buyers of benefits administration software rank the following features as their top priorities: - **Benefits Management** (**58%** of reviewers rated this feature as critical) - **Online Benefits Enrollment** (**49%**) - **Payroll Management** (**65%**) PeopleKeep supports all three features that reviewers rate most highly: **Benefits Management**, **Online Benefits Enrollment**, and **Payroll Management**. Together, these capabilities help businesses manage employee benefits in one place, handle enrollment digitally, and keep payroll processes aligned with benefit selections, allowing teams to reduce manual work and maintain accurate administration across the employee lifecycle. Benefits Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record employee's benefit plans and selections throughout career progression Online Benefits Enrollment 2.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Select benefits and provide information needed to participate in a benefit via an online portal Employee Database 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Health Insurance Administration 2.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Set up and manage health insurance benefits for employees Employee Benefits Administration 2.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Reporting/Analytics 2.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data PeopleKeep 25 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Delegate benefits administration to third party vendors Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Manage mandated benefit continuation for employees who no longer work for the company for a limited time period Track and manage adherence to policies for any service, product, process, or supplier Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Electronic storage of staff/employee contact information and job status in a centralized repository Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Track employee time off under the family and medical leave act (FMLA) Set up and manage health insurance benefits for employees Compliant with HIPAA, which sets standards for sensitive patient data protection Manage and track employee attendance Select benefits and provide information needed to participate in a benefit via an online portal Manage employee salary processes, data, taxes, and records administration efficiently Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Tools that allow employees to request/schedule time off Request, track, and manage time off requests and vacation time Get Advice We can help you find the software with the features you need. Features 4.5 (89) 4.5 Based on 89 reviews ## Pricing Value for money 4.4 (70) [View pricing plan details](https://www.capterra.com/p/117392/PeopleKeep/pricing/) QSEHRA $125.00 Other,Per Month It includes: - $150 One-Time Set up Fee - Document Review - Document Tracking - Employee Coverage - Expense Tracking - For Organizations With <50 Employees - HIPAA Compliant ICHRA $125.00 Other,Per Month It includes: - HIPAA Compliant - For Organizations of All Sizes - Expense Tracking - Employee Coverage- Individual Policy - Document Tracking - Document Review - $150 One-Time Set up Fee GCHRA $66.00 Other,Per Month It includes: - $150 One-Time Set up Fee - Document Review - Document Tracking - Employee Coverage- Groupl Policy - Expense Tracking - For Organizations of All Sizes - Group Health Plan - HIPAA Compliant Value for money 4.4 (70) 4.4 Based on 70 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (78) 4.4 Based on 78 reviews ## User reviews Overall rating 4.5 Based on 89 reviews Filter by rating 5(71) 4(6) 3(2) 2(3) 1(7) Mentioned topic Sorted by most recent JA John A. Owner Health, Wellness and Fitness ### "All sales and no service" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 January 26, 2026 I would give it a poor grade. They created a system that is semi easy to use, but have no support after the sale. Pros Easy to get set up, sales was lot of help in this process but then they have nothing to contribute afterward. Cons There is very poor support after they get your sale. I had an immediate payroll issue and they refused to get on phone with me, they said it is their policy that you have to schedule a call and they had no availability for over a week but issue needed to be resolved in 48 hours or less. Major Failure! Alternatives considered [Access PeopleHR](https://www.capterra.com/p/211952/Access-People-HR-Software/) [PeopleFluent](https://www.capterra.com/p/266260/PeopleFluent/) [Peoplebox](https://www.capterra.com/p/197968/Peoplebox/) Reasons for choosing PeopleKeep it was the quickest to implement at a reasonable price, but price keeps going up significantly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2026 Hi John! We're sorry to hear that our support services haven't fully met your expectations. I've escalated your concerns to our customer success team lead, and someone will be following up with you soon. I hope we'll be able to better serve you in the near future! CC Chris C. Owner Hospital & Health Care ### "Redundant software and overpriced " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 20, 2025 Pros There are no pros that I can think of, objectively, just a redundant company that offers very little value Cons Customer service, price of service, a software company that will tell you anything to close the sale, then pull the rug from you, check Trustpilot reviews, just an all-around awful solution, and they hold you captive and do their best to make it impossible to cancel. I had to file a complaint with the FTC and dispute charges Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2025 Hi Chris! We're sorry to hear that our services haven't fully met your expectations. I've escalated your concerns to our VP of Customer Experience, and someone will be following up with you soon. I hope we'll be able to better serve you in the near future! TT TERESA T. VP Ops Hospital & Health Care ### "DO NOT RECOMMEND" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 16, 2024 Big mistake moving to PeopleKeep. Sales is very good and seem to be more knowledgeable than the support group. Pros Great concept. However, very poor execution. Cons Reporting is simple and easy to read. However, there is no way to input anything outside of the eligible monthly. We moved mid-year and that simple tech doesn't work for those employees that submit varying expenses each month. Support is terrible - quick to respond but they cannot do anything to assist. Unprofessional and argumentative at times. Alternatives considered [Nimble](https://www.capterra.com/p/123032/Nimble/) Reasons for choosing PeopleKeep Very good salesperson at PeopleKeep. Product knowledge and able to demonstrate ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2025 Hi Teresa! We're sorry to hear that our team and platform aren't meeting your expectations. However, we value you as our customer and we'd love another chance to help you and your employees with the issues you're experiencing. I'll escalate your concerns and comments to our customer support team, and he'll reach out to you shortly. We hope to be able to serve you again going forward! DW Dave W. Buyer Environmental Services ### "Terrible service / poor communication " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2024 Can’t get them to pick up the phone and they won’t call you back if you request it via email, they redirect you to their portal in an attempt to discourage direct communication. Pros Nothing, poor experience start to finish Cons Customer service / poor communication / Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2024 Hi Dave! We're sorry to hear that you've been disappointed with our service. I'm escalating this to our VP of Customer Experience and someone will reach out to you shortly. AN Anonymous User Owner Architecture & Planning ### "BEWARE! They get you in the door and then everything falls apart!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 20, 2023 They were supposed to handle the administration of reviewing & approving employee healthcare costs, taking the burden off our small team to add reimbursements via payroll. However, they put everything on automatic without actually confirming health costs were paid in a given month. They also don't notify you if the employee's health plans are not compliant, meaning the reimbursements are subject to normal taxes. We cancelled to provide a group health plan (actually much easier than I thought, and cheaper than the QSEHRA benefit was!). They didn't properly cancel the benefit, and say they need a developer to remove the last month which will take a month. Although they said that, there's a record of someone manually changing an employee's start date randomly. You can download a report to help verify your W2, however the report has incorrect data in it and they tell you (direct quote), "Regarding the W-2 reports, they are created as a courtesy to you. We do not send them out to any third parties. If you feel the need to make any adjustments, you may do so." If you want to spend days trying to resolve issues caused by this service after spending more money on it than a group health plan would have caused, sign up for PeopleKeep.. Pros Their blog articles have some good info, although it's clear now they're just clickbait to pull you into their complete disaster of a software and service... Cons \- Total cost is higher for QSEHRA than a small group health plan, which is why I chose this path in the first place.- Support is useless, and they have to go to development team to fix simple mistakes that they caused.- Development team isn't actually available for support issues for 30+ days (still waiting, actually)- They put most work on employees, but don't educate them about the benefit - like whether their plan is compliant allowing for tax-free reimbursement.- They created two issues and will not support them. Reasons for choosing PeopleKeep Cost and simplicity (both of which proved to be wrong) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2023 Hi, we're sorry to hear that your experience with us didn't meet your expectations. We strive to meet the needs of all our customers. Our customer support team would love to help you resolve the issues you're facing. On our homepage, please click on the "support" button on the bottom right and our team will assist you! SS Samantha S. Director of HR Non-Profit Organization Management ### "Heading into Year 3" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2022 PK has been great to work with. Our rep \[SENSITIVE CONTENT\] is AMAZING!!! 10/10! Pros Easy to use for admin and user side. Clean and clear cut information. Cons Reporting leaves a little to be desired. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2022 Hi Samantha! We're glad to hear that your experience with PeopleKeep as a user and an administrator has been seamless! We appreciate you being a customer and look forward to serving you well into the future. MR Michelle R. Leasing Coordinator Real Estate ### "Difficult to reach Customer Support / Takes weeks to approve submissions" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 April 14, 2022 Pros There really isn't anything positive I have to share at this time. Cons Difficult to reach customer support. Emailed 3x, no response. Finally connected to Live Agent via Chat at 9:30 a.m. EST. They take a long time to review invoices for reimbursement. This proves to be a financial hardship for some customers who pay for medical expenses up front. Reimbursement from employer coincides with Payroll so if approval is not submitted from PeopleKeep, customer must wait another 2 weeks to be reimbursed. No way to contact Management to complain. Software is also not so easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Computer Software ### "Huge Mistake" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 12, 2022 Our experience with PeopleKeep has been absolutely horrible. I can not even begin to describe what a nightmare it has been - perhaps one of the biggest mistakes we've made as a business in years. I have employees with no coverage, employees who can't get reimbursed, PeopleKeep somehow delete people's records or unenroll them for no reason. Customer support is useless at best, if they don't make the situation worse. Using PeopleKeep will cost us hundreds of lost hours this year and I wouldn't be surprised if people quit because of how messed up our benefits are now. Pros We thought PeopleKeep would make it easier to administer an ICHRA plan for our employees. Unfortunately, working with PeopleKeep has led to dozens (maybe hundreds) of wasted hours trying to get employees enrolled and reimbursed. Everyone is beyond frustrated, employees are furious, and I'm worried about people quitting over it. Cons The software itself is poorly designed, buggy, and not intuitive or easy to use. It's like something a high schooler would build as a project. We thought there would be high quality service behind the software making things run smoothly, but that is not the case. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Karl K. CEO Defense & Space ### "major problems with the software" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 15, 2021 Pros This is one of the few platforms for administering ICHRA benefits. ICHRA benefits are a great choice for our business. Cons There are major problems with the software. Setting up 2022 benefits was broken. Making changes to 2022 benefits changed the 2021 benefits, which it shouldn't have and which is against the ICHRA rules. At some point, the software lost track of previously made reimbursements and told us to pay those reimbursements again. Signing up for benefits after a qualifying life event is impossible. There are numerous other problems with the software. Customer service response is one of a two things: 1. you're doing something wrong, 2. the problem is getting fixed (but it doesn't, even after weeks and months). Reasons for choosing PeopleKeep It was one of the few choices and the interface seemed straightforward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Christopher C. Business Owner Construction ### "Great Idea, Poor Execution" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 5, 2021 There is no direct number for support with PeopleKeep. Even for a small org it is necessary at times to have a direct line to support. Pros Good website -- pretty easy to navigate except for the delineation of settings by different year tabs. Overall the QSEHRA is a great idea / model for small businesses. Cons A majority of employees have complained about the approval process. Too often requests are rejected without a clear path forward. Reasons for choosing PeopleKeep PeopleKeep appeared to be one of the original teams working in HRAs and QSEHRAs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/117392/PeopleKeep/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Rippling vs PeopleKeep](https://www.capterra.com/compare/117392-172127/PeopleKeep-vs-Rippling) [Paylocity vs PeopleKeep](https://www.capterra.com/compare/86714-117392/WebPay-vs-PeopleKeep)