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Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

Product Details

Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.

Contact Details

Avaya

http://www.avaya.com

Starting Price

  • Not provided by vendor
  • Contact Avaya for pricing details.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Avaya Aura Platform Features

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Avaya Aura Platform Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4/5

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Showing 45 of 45 reviews

Showing Most Helpful

Showing 45 of 45 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Georgina C.
Office Manager
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 5, 2019

“A great system for any size business”

OverallHaving a good phone system installed has really helped our business. We are able to connect our remote workers instantly with contractors and clients who otherwise, we would have to take messages for or redirect which more often then not results in messages being lost or delayed or the caller not bothering to call a second or third number to get to the person they want, we can connect them straight away. I would say this is the biggest benefit of having this kind of system and it's affordable as well.
ProsIt's really easy to use and you can program it from a computer to do all sorts of things! I really like the intercom function, which when you're busy and need to work hands free, it's a very useful tool to have in my role when speaking with colleagues about quick queries and you can easily switch to more private calling by simply picking up the receiver. I like that you can input lots of different numbers, both internal and external which you can transfer calls to, so even if you want to transfer an external call to an external mobile number, it's simple to achieve.
ConsThere isn't much not to like about the phone system to be fair, however if I was really nit picking I would say there are a lot of buttons and options to get to messages on the answer phone if you've already listened to them once and don't for heaven sake lose the customer support number, as you'll spend hours on the internet doing detective work trying to find it! otherwise, it's very good and the customer support is great.
Reviewer Source 
Source: Capterra
September 5, 2019
Josh B.
Senior Advisor
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 1, 2019

“Avaya Aura's Alright ”

OverallAvaya is what allows us to make calls within and outside of our organization, and without it, we wouldn't be able to do our jobs at all. No other program on the market is quite like Avaya.
ProsI like that Avaya runs well and does not have many issues or crashes; Overall functionality is great. I like the ease of use with initiating conference calls or a video calls. With my line of work, we need a consistent and reliable communications program, and Avaya definitely has all that we are looking for.
ConsAvaya call audio can sometimes be terrible, especially when used through a Virtual Private Network. Connection to Avaya can be on the slow side taking 15-20 seconds to fully connect when the program is started. Connection errors sometimes happen with Avaya and our extension numbers (though, to be fair, not sure if that is the program or the VPN.) Another con I would have to say is the initial setup (putting in server address, port configuration, enter extension number, password, etc.,) it can be a daunting setup process if you have to start over.
Reviewer Source 
Source: Capterra
August 1, 2019
Jodi J.
Patient Coordinator
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 6, 2018

“excellent, good quality”

OverallThis software allows me to competently do my job without worrying about a phone call being disconnected or being able to locate the phone number of a patient who has previously called without a problem.
ProsI would have to say my favorite thing about Avaya would be how easy it is to use. The way the phones are set up is very user friendly and makes a simple everyday task even easier! I like the display screen that comes on the phone.
ConsMy least favorite thing about the software would have to be the setting when the phone is placed on hold. There is no distinct ring to separate a line on hold vs a normal incoming phone call. The phone will continue to ring until it has been picked up when I think it would be most beneficial to have it ring a couple times every minute to remind you the line is on hold.
Reviewer Source 
Source: Capterra
June 6, 2018
Verified Reviewer
Outsourcing/Offshoring, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 18, 2018

“Great Communication Source”

OverallSometimes phone calls got disconnected but you have the advantage of this app that it always shows the phone number the customer is calling so, you have a call history and in that way you can call the customer back to have a great resolution. At the end of the day, it's very useful to gained a great customer service.
ProsWhat I like the most was the easier way that I get used to it, it's very easy to understand and to get adapt. I used to work with this feature, and, I used it on my daily tasks, it displays the phone number the customer is calling on screen of the Avaya. It is very efficient at call centers since you can hear clearly without any interruptions or any statics on the line.
ConsIt should have an easier way to transfer the calls sometimes it can get disconnected.
Reviewer Source 
Source: Capterra
December 18, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 17, 2018

“The best communication solution!”

OverallIt is a super durable tool and too efficient. It keeps me communicated and without interruptions. The quality of the audio is second to none.
ProsI use Avaya every day in the daily tasks of my work. It allows me to be communicated without interruptions. The device I use is very efficient, easy to use. It is definitely an indispensable tool if you want to have a communicative contact without failures.
ConsI have been using Avaya for more than 3 years in my daily tasks at work and there is really nothing that I do not like or that I should improve. It is a super durable tool and too efficient.
Reviewer Source 
Source: Capterra
April 17, 2018
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Christopher W.
IT Manager
Computer Networking, 1-10 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
3/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
June 17, 2019

“Avaya Review”

OverallGreat when it works, awful when something goes wrong and support is useless
ProsGreat product when it works. Great if you need a call center style VoIP Solution
ConsUpdates constantly cause issues with connectivity and support is slow to resolve issues.
Reviewer Source 
Source: Capterra
June 17, 2019
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 12, 2018

“The Avaya system is the only system our organization will use!”

ProsThe Avaya system is the best in the industry and there are many options available to meet your needs. The system is extremely easy to use and is used in various industries. I personally enjoy the ability to have more than two lines.
ConsI haven't found the ability to place someone on hold and putting the phone back into the retriever without it hanging up on the line. You have the option to press mute but the line will disconnect if you forget and put the headset back into the retriever.
Reviewer Source 
Source: Capterra
January 12, 2018
Verified Reviewer
Automotive, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Great Communication Tool for Business”

OverallI am using Avaya phones over 3 years at Ford Motor Company. I had no issues and there is no complex thing to figure out. Just pick up the phone and use it. There are several modes you can use like DND; Do Not Disturb when you want to keep silence. The earphone is easily adaptable to use while you are in the audio meetings.
ProsDND: Do not disturb mode Will have your silent mode to focus on your job easier.
ConsI do not see any negative features that I experienced so far.
Reviewer Source 
Source: Capterra
May 23, 2019
Kali S.
Customer Service
Electrical/Electronic Manufacturing, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 20, 2018

“Price keep going up”

ProsOur company loves the functionality of this system and all of the options that it offers. It really is the best system we have used for reasons such as easy transfers and group calls. The conference system is really nice as well.
ConsThe price keeps going up which caused our company to have to switch to a different system. Our new system does not have half of the options and is not as user friendly.
Reviewer Source 
Source: Capterra
September 20, 2018
Avatar Image
Jose s.
2nd level operations
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 5, 2018

“fairly easy to use, with varied options for managing incoming calls”

Overall better call management and increase of the SLA agreement service
Pros administration is simple, and allows you to quickly monitor the call queues, from the number of calls on hold to the time each call lasts. Allows assigning each code of a user to a specified queue, which allows establishing different call lines according to the needs or service that you want to provide allows you to create waiting options in which you can know why a user can not receive a call: feedback, bathroom, break, etc.
Cons I have nothing negative with this product is quite easy to use and you have up to one meter in percentage of the service offered during the
Reviewer Source 
Source: Capterra
June 5, 2018
Verified Reviewer
51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 12, 2018

“Avaya Aura platform is the best applications for voice communications in the world.”

OverallThe most reliable voice platform by far
ProsThere is no other platform that comes even close to the amount of features and readability of the Avaya aura platform.
ConsFor administrators it will take a little bit time to understand the platform and to master it . But in reality there are no cons to the platform.
Reviewer Source 
Source: Capterra
April 12, 2018
Avatar Image
Stephanie M.
Photographer
Computer Hardware, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 22, 2018

“Making call center life easy”

ProsAvaya is reliable, intelligent and is the best solution for a call center. The products are high quality performance and the software makes the customer experience the best.
ConsI've never had a problem at work with my avaya phone or software.
Reviewer Source 
Source: Capterra
August 22, 2018
Luc H.
Market Analyst
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 10, 2018

“I used this program for both inbound and outbound calls ”

ProsI liked the functionality of the program. It is easy to use and set up specifically for you (volume, favorite settings,etc.)
ConsThe thing I liked the least about this software is the visual aspect. I find the look of the software is outdated
Reviewer Source 
Source: Capterra
April 10, 2018
William T.
call center technician
Computer Networking, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 14, 2018

“Working with Avaya on a daily basis”

ProsI like the ability to see what the caller is going to enquire about before the call is taken. Tracking of time is customizable. Integrates well with other systems
ConsCalls can get lost when transferring calls
Reviewer Source 
Source: Capterra
October 14, 2018
Verified Reviewer
Internet, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 28, 2018

“Phone call at its finest”

ProsTo navigate from one call to another at the ease of yiur fingertips is simply amazing and very easy to use.
ConsJust cant live with out this invention while working as you can handle multiple calls all at once with this
Reviewer Source 
Source: Capterra
June 28, 2018
Julio Cesar C.
Ingeniero Senior de Desarrollo
Telecommunications, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 16, 2019

“Avaya Aura Orchestration Designer Implementation”

OverallThe Avaya Aura Orchestration Designer development environment is ideal for creating applications in the Experience Portal, such as IVRs, POMs and other Voice applications. Its design is simple, minimalist and easy to use, its components and objects are visible to the developer, the logic through the Servlets or Datas is not complex, the integration with databases or web services is very useful and in summary , it is the best development environment to create voice applications that I have known
ProsThe ability to integrate with Soap and Restful web services and with SQL Server databases
ConsThe development IDE consumes many machine resources.
Reviewer Source 
Source: Capterra
May 16, 2019
Gaurav S.
NetWork Engineer
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 11, 2019

“Avaya Aura, one of the best voicemailbox software”

Overallworking and using Avaya aura can be said is a overall good
Prosits super easy to use and install , works good with almost no issues to report or downtime
ConsAvaya aura works good and is very user friendly,
Reviewer Source 
Source: Capterra
April 11, 2019
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Denise W.
Technical Publications Support Specialist / PetroWiki Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 22, 2018

“I could not get through my day without Avaya”

ProsThe Avaya system in uniformly the most valuable tech I use. It allows for a seamless use of my computer to my phone system. It makes collaborating across digital devices easy.
Reviewer Source 
Source: Capterra
January 22, 2018
Leo A.
Network Specialist II
Information Technology and Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 10, 2019

“From a novice to expert in months”

OverallI was brought in from Networking to fill in for the Comm. Specialist position. Between Avaya and CenturyLink, I went from not knowing anything about the platform to managing over 600 devices within weeks. It only took a couple of months to fully engulf myself with the world.
ProsThe Aura platform is very customizable, if you can think it up, you can configure it to do what you need.
ConsIt does take some time to get the hang of. Once you learn your basic commands, it's easy to expand deeper and quicker into the Avaya world.
Reviewer Source 
Source: Capterra
June 10, 2019
tiffany h.
accounts payable
Accounting, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 10, 2018

“avaya ”

ProsThe functionality of this program is great its easy to use and set up
Cons it could use a little more visual aspect. but works great
Reviewer Source 
Source: Capterra
December 10, 2018
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Tiana T.
Human Resources Business Coordinator
Automotive, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 28, 2019

“Exactly the Quality you expect from avaya”

OverallAura is an all encompassing tool to get your routing where it needs to be. The integration with analytics is also really helpful. We all know that you have to run a report at the end of every month and while this is more about calls, it doesn't let that part of contact center life fall by the wayside.
ProsIt works well with Avaya equipment and is very customizable. This 'suite' has so many option for contact center use.
ConsThere is a bit of a learning curve but any IT admin worth their salt will make it their own in no time.
Reviewer Source 
Source: Capterra
March 28, 2019
Tonya M.
Independent Contractor
Consumer Services, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 31, 2019

“Let's Talk”

OverallI am a user for an at-home call center. This system provides an effective way to communicate with the consumer to provide services.
ProsThis is a software program which bridges the needs of the parenting company with an independent contractor to service the needs of the consumer. The parent company is the actual provider generally which takes care of the billing. I like the ability to talk with the customers through a clear and efficient system. It is well integrated with other software needs to provide quality voice interactions.
ConsThe system is not fail-safe. Like all software there are challenges. There are issues sometimes that limit the usage to the parent company's integration. I can not say if it is actually AVAYA issues or parent company integration configuration.
Reviewer Source 
Source: Capterra
August 31, 2019
Jorge C.
Admin
Machinery, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 12, 2018

“Very good software.”

OverallThe ability of real-time multi communication.
ProsWe like the capability of using it on multiple stations , the reports and the fact that it is easy to use and reliable.
ConsWe dont like that it is a bit expensive, but is all depending on where you are going to use it and where.
Reviewer Source 
Source: Capterra
February 12, 2018
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Serhat A.
Mechanical Development Engineer
Consumer Goods, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 1, 2018

“Best communication software! ”

OverallEasy communication.
ProsThe best side of this software is that it has a very easy use from the beginning. Even its setup is very easy and while daily usage it provides a precise interface with all options.
ConsThere might be some double run problems. While one Avaya.exe is running you can open another one bu mistake.
Reviewer Source 
Source: Capterra
August 1, 2018
Jillian Z.
ITS Coordinator
Information Technology and Services, 201-500 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 21, 2019

“Avaya Review ”

ProsI like that Avaya can be used as a physical VoIP phone or even as a softphone that is used through the computer. It's easy to install and use.
ConsIf you close out the Avaya Aura Platform software app on your computer, you have to reset the whole computer in order for it to pop back up.
Reviewer Source 
Source: Capterra
July 21, 2019
Verified Reviewer
Consumer Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 17, 2019

“Great Product!”

OverallIt is very easy to use, has options to put restrictions if necessary when making a call, it also allows you to trace the events of the call.
ProsExcellent product! It has everything you need to have a successful call center or a telephone service company.
ConsI personally didn't have anything to say negative about the product.
Reviewer Source 
Source: Capterra
April 17, 2019
Melinda W.
Customer Service
Telecommunications, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 20, 2018

“Loved using Avaya”

ProsI love the quality it provided talking with my customers.
ConsIt does not have an easy transfer option
Reviewer Source 
Source: Capterra
November 20, 2018
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Raila Z.
Academic Advisor
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 21, 2019

“suitable for business”

OverallReliable software for all communication tasks.
ProsWe have used this software for a lot of years and tested to be efficient and make sure all calls are recorded, listed and monitored
ConsNot much cons about this software as it is efficient for all call related task. And very low to none down time.
Reviewer Source 
Source: Capterra
May 21, 2019
Jon V.
Information Technology Field Technician
Education Management, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 11, 2019

“Avaya”

ProsWhat I like most about Avaya is the ability to handle multiple calls. This is a very nice feature
ConsHaven't really had an issue with Avaya yet. Two thumbs up.
Reviewer Source 
Source: Capterra
July 11, 2019
Verified Reviewer
Automotive, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 26, 2019

“Good solution”

OverallI can suggest that for big compony employees which has two or more location. This is the best solution.
ProsIt is best way of mobility. I can reach my desktop phone number from everywhere.
ConsIt should be support conference in three or more callers.
Reviewer Source 
Source: Capterra
May 26, 2019
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D. SKye H.
IT Technician
Computer Software, Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
December 6, 2017

“Avaya brings carrier class service to the enterprise”

OverallWell, if you have the money, then it is easy to scale, upgrade, and manage. But I still recommend a cloud service to get more bang for the buck.
ProsThe Avaya Aura platform gives you the same features that carriers have, redundancy, failover, dialplans, advanced routing, etc.
Conswell the biggest drawback to the Avaya Aura platform is definitely cost. Another is managing hardware, and software. There are advantages to having your telephony services running in the cloud, but on prem requires a set of support personnel with very specific Avaya expertise.
Reviewer Source 
Source: Capterra
December 6, 2017
Bertis A.
Supervisor
Outsourcing/Offshoring, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 14, 2019

“Avaya Greatness”

OverallGreat tool easy to handle once the experience is gain. I wish it was a little bit more simple.
ProsI like that you can measure or keep track of time, very well with this program. An excellent choice for a company who want the most of its employees.
ConsEven with its greatness, this program as any other has its drawback; that is that the tome keeping is so precise, it can get confusing as well. Some functions at first are hard to understand.
Reviewer Source 
Source: Capterra
August 14, 2019
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Massimo S.
Senior Copywriter
Financial Services, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 20, 2018

“Crystal clear video and voice connection”

OverallAlmost never any problems. Make it easy to connect to colleagues no matter where they are.
ProsThe Avaya aura platform is great for video conferencing when you aboslutely need the connection to work.
ConsSometimes it's difficult to sync with third party cameras
Reviewer Source 
Source: Capterra
November 20, 2018
Raul M.
Business application developer
Telecommunications, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 25, 2018

“Avaya Aura Platform is a competitive choice for contact center solutions.”

ProsAvaya Aura Platform is an advanced unified communication and all comes together. The phones and hardware, in general, shows great compatibility.
ConsThe customer support could be better, also the documentation and tutorials are not easy to find online.
Reviewer Source 
Source: Capterra
June 25, 2018
Aaron K.
Teacher
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
1/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
March 21, 2018

“The Avaya platform has a variety of features, but is difficult to initiate for novice users.”

ProsThe Avaya User Interface that is accessible online is a nice feature. Not being tied to the actual server is a nice option. I do appreciate the layout of the interface, tabs, etc.
ConsThe Help side of this software is very minimal, especially for a novice user. Whenever there is an issue with the phone system, it usually requires a phone call to the installer which is an hour! Wishing there was an online chat option for the Help/Support options.
Reviewer Source 
Source: Capterra
March 21, 2018
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Anthony Y.
Psychotherapist
Health, Wellness and Fitness, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 23, 2019

“Avaya makes communication across sites easier.”

ProsI liked that it was easy to connect with others in my business, and that generally the applications were bug-free and smooth.
ConsI think most of what I did not like had more to do with my connection, not the platform itself.
Reviewer Source 
Source: Capterra
January 23, 2019
Claudia Z.
dental office receptionist
Medical Practice, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 21, 2018

“I've been using Avaya for a little while now and i love it, it is very easy to use and functional!!!”

OverallI love that it's very practical and easy to learn.
ProsI like that it allows you to be in one phone call with multiple people while just using one line, It's really helpful for conference calls.
ConsI dislike that you could potentially pick up another line by accident, there's a possibility of someone listing to your private call and you won't even notice it.
Reviewer Source 
Source: Capterra
March 21, 2018
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Aly H.
Business Development Executive | United States Enterprise Sales.
Computer Software, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 5, 2019

“Telecom solutions! Avaya is the answer.”

OverallNeeded a reliable vendor for telecom solutions.
ProsSwitched from Polycom due to frequent issues. Avaya is extremely smooth. Definitely a great solution.
ConsHad a few problems during implementation, calls were getting dropped and we couldn't hear correctly, but after the implementation and highlighting this, they were quick to resolve.
Reviewer Source 
Source: Capterra
February 5, 2019
Juan C.
Call center
Telecommunications, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
January 17, 2018

“This tool It great and easy to use!”

ProsThe capacity It has for making calls, hold calls and tranfer to another teams! The interface Is is really easy to use and you can understand the use very easy.
ConsI do not have any feed back for this software but maybe the way in which you register in the application should be easier.
Reviewer Source 
Source: Capterra
January 17, 2018
Kasandra F.
Student
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 15, 2018

“Avaya makes working remote a breeze”

ProsIt gives me the flexibility to do my job at home and on the go. Allows me to use my computer or smartphone for work calls with no difficult.
ConsI don't have anything negative to say about Avaya. Just like any new software solution, it takes sometime to setup and adjust.
Reviewer Source 
Source: Capterra
April 15, 2018
Caroline U.
Receptionist
Electrical/Electronic Manufacturing, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
January 19, 2018

“Receptionist”

ProsEasy to use as this phone system is a simple system for a small office and we do not need that many phones.
Consold system and many numbers to puch for each feature and I cannot figure out how to allow for more rings before voice mail picks up
Reviewer Source 
Source: SoftwareAdvice
January 19, 2018
Gabe S.
Customer Service Rep
Electrical/Electronic Manufacturing, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 20, 2018

“High Quality Interface”

ProsThe system was very user friendly. It was very easy to maneuver through calls and to see who in the office was in/out based on the symbols shown.
ConsThe price tag is why we ended up switching to a different software.
Reviewer Source 
Source: Capterra
September 20, 2018
Verified Reviewer
Higher Education, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 16, 2018

“AAP Review”

ProsUse my work number straight from my cellphone and contact clients. Great functionality
ConsGlitchy mobile app sometimes. Difficult to initially set up on certain devices.
Reviewer Source 
Source: Capterra
August 16, 2018
Verified Reviewer
Consumer Services, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 23, 2019

“Good phone system”

ProsAdequate phone system for what I need it for. Better than landline
ConsCould have more features. Otherwise it's good
Reviewer Source 
Source: Capterra
April 23, 2019
Connor S.
Product Owner
Financial Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
September 30, 2018

“Decent, with Connectivity Issues”

OverallOverall, my experience with Avaya could be better
ProsThis platform has the infrastructure to be very useful, and their customer care center is efficient.
ConsConnectivity issues plague this product, even though they have gotten better recently.
Reviewer Source 
Source: Capterra
September 30, 2018