Avaya

Avaya Aura Platform

5 / 5 16 reviews


Average Ratings

16 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • Avaya
  • www.avaya.com

About Avaya Aura Platform

Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.


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Avaya Aura Platform Features

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Avaya Aura Platform Reviews Recently Reviewed!


excellent, good quality

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I would have to say my favorite thing about Avaya would be how easy it is to use. The way the phones are set up is very user friendly and makes a simple everyday task even easier! I like the display screen that comes on the phone.

Cons: My least favorite thing about the software would have to be the setting when the phone is placed on hold. There is no distinct ring to separate a line on hold vs a normal incoming phone call. The phone will continue to ring until it has been picked up when I think it would be most beneficial to have it ring a couple times every minute to remind you the line is on hold.

Overall: This software allows me to competently do my job without worrying about a phone call being disconnected or being able to locate the phone number of a patient who has previously called without a problem.

The best communication solution!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Avaya every day in the daily tasks of my work. It allows me to be communicated without interruptions. The device I use is very efficient, easy to use. It is definitely an indispensable tool if you want to have a communicative contact without failures.

Cons: I have been using Avaya for more than 3 years in my daily tasks at work and there is really nothing that I do not like or that I should improve. It is a super durable tool and too efficient.

Overall: It is a super durable tool and too efficient. It keeps me communicated and without interruptions. The quality of the audio is second to none.

The Avaya system is the only system our organization will use!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Avaya system is the best in the industry and there are many options available to meet your needs. The system is extremely easy to use and is used in various industries. I personally enjoy the ability to have more than two lines.

Cons: I haven't found the ability to place someone on hold and putting the phone back into the retriever without it hanging up on the line. You have the option to press mute but the line will disconnect if you forget and put the headset back into the retriever.

Capterra-loader

fairly easy to use, with varied options for managing incoming calls

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:
administration is simple, and allows you to quickly monitor the call queues, from the number of calls on hold to the time each call lasts.

Allows assigning each code of a user to a specified queue, which allows establishing different call lines according to the needs or service that you want to provide
allows you to create waiting options in which you can know why a user can not receive a call: feedback, bathroom, break, etc.

Cons:
I have nothing negative with this product is quite easy to use and you have up to one meter in percentage of the service offered during the

Overall:
better call management and increase of the SLA agreement service

Avaya Aura platform is the best applications for voice communications in the world.

Apr 12, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There is no other platform that comes even close to the amount of features and readability of the Avaya aura platform.

Cons: For administrators it will take a little bit time to understand the platform and to master it . But in reality there are no cons to the platform.

Overall: The most reliable voice platform by far

I used this program for both inbound and outbound calls

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked the functionality of the program. It is easy to use and set up specifically for you (volume, favorite settings,etc.)

Cons: The thing I liked the least about this software is the visual aspect. I find the look of the software is outdated

Phone call at its finest

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: To navigate from one call to another at the ease of yiur fingertips is simply amazing and very easy to use.

Cons: Just cant live with out this invention while working as you can handle multiple calls all at once with this

Capterra-loader

I could not get through my day without Avaya

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The Avaya system in uniformly the most valuable tech I use. It allows for a seamless use of my computer to my phone system. It makes collaborating across digital devices easy.

Very good software.

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like the capability of using it on multiple stations , the reports and the fact that it is easy to use and reliable.

Cons: We dont like that it is a bit expensive, but is all depending on where you are going to use it and where.

Overall: The ability of real-time multi communication.

Capterra-loader

Best communication software!

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best side of this software is that it has a very easy use from the beginning. Even its setup is very easy and while daily usage it provides a precise interface with all options.

Cons: There might be some double run problems. While one Avaya.exe is running you can open another one bu mistake.

Overall: Easy communication.

Capterra-loader

Avaya brings carrier class service to the enterprise

Dec 06, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The Avaya Aura platform gives you the same features that carriers have, redundancy, failover, dialplans, advanced routing, etc.

Cons: well the biggest drawback to the Avaya Aura platform is definitely cost. Another is managing hardware, and software. There are advantages to having your telephony services running in the cloud, but on prem requires a set of support personnel with very specific Avaya expertise.

Overall: Well, if you have the money, then it is easy to scale, upgrade, and manage. But I still recommend a cloud service to get more bang for the buck.

The Avaya platform has a variety of features, but is difficult to initiate for novice users.

Mar 21, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: The Avaya User Interface that is accessible online is a nice feature. Not being tied to the actual server is a nice option. I do appreciate the layout of the interface, tabs, etc.

Cons: The Help side of this software is very minimal, especially for a novice user. Whenever there is an issue with the phone system, it usually requires a phone call to the installer which is an hour! Wishing there was an online chat option for the Help/Support options.

Avaya Aura Platform is a competitive choice for contact center solutions.

Jun 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Avaya Aura Platform is an advanced unified communication and all comes together. The phones and hardware, in general, shows great compatibility.

Cons: The customer support could be better, also the documentation and tutorials are not easy to find online.

I've been using Avaya for a little while now and i love it, it is very easy to use and functional!!!

Mar 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it allows you to be in one phone call with multiple people while just using one line, It's really helpful for conference calls.

Cons: I dislike that you could potentially pick up another line by accident, there's a possibility of someone listing to your private call and you won't even notice it.

Overall: I love that it's very practical and easy to learn.

This tool It great and easy to use!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The capacity It has for making calls, hold calls and tranfer to another teams! The interface Is is really easy to use and you can understand the use very easy.

Cons: I do not have any feed back for this software but maybe the way in which you register in the application should be easier.

Avaya makes working remote a breeze

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It gives me the flexibility to do my job at home and on the go. Allows me to use my computer or smartphone for work calls with no difficult.

Cons: I don't have anything negative to say about Avaya. Just like any new software solution, it takes sometime to setup and adjust.

AAP Review

Aug 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Use my work number straight from my cellphone and contact clients.
Great functionality

Cons: Glitchy mobile app sometimes.
Difficult to initially set up on certain devices.