# Page 4 | Avaya UCaaS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Avaya UCaaS the right Call Center solution for you? Explore 91 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/1174/CRM-Central/reviews

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Avaya UCaaS

4.4 (91)

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Last updated March 13th, 2026

# Page 4 - Reviews of Avaya UCaaS

## Showing most helpful reviews

Showing 76-91 of 91 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WT

William T.  
call center technician  
Computer Networking  
Used the software for: 2+ years

### "Working with Avaya on a daily basis"

October 14, 2018

5.0

Pros

I like the ability to see what the caller is going to enquire about before the call is taken. Tracking of time is customizable. Integrates well with other systems

Cons

Calls can get lost when transferring calls

Review Source

JZ

Jillian Z.  
ITS Coordinator  
Information Technology and Services  
Used the software for: 6-12 months

### "Avaya Review "

July 21, 2019

4.0

Pros

I like that Avaya can be used as a physical VoIP phone or even as a softphone that is used through the computer. It’s easy to install and use.

Cons

If you close out the Avaya Aura Platform software app on your computer, you have to reset the whole computer in order for it to pop back up.

Review Source

VR

Verified Reviewer  
Support  
Consumer Services  
Used the software for: 2+ years

### "Great Product!"

April 18, 2019

5.0

It is very easy to use, has options to put restrictions if necessary when making a call, it also allows you to trace the events of the call.

Pros

Excellent product! It has everything you need to have a successful call center or a telephone service company.

Cons

I personally didn't have anything to say negative about the product.

Review Source

JC

Jorge C.  
Admin  
Machinery  
Used the software for: 1-2 years

### "Very good software."

February 12, 2018

5.0

The ability of real-time multi communication.

Pros

We like the capability of using it on multiple stations , the reports and the fact that it is easy to use and reliable.

Cons

We dont like that it is a bit expensive, but is all depending on where you are going to use it and where.

Review Source

VR

Verified Reviewer  
Assistant Project Manager  
Higher Education  
Used the software for: Less than 6 months

### "AAP Review"

August 16, 2018

4.0

Pros

Use my work number straight from my cellphone and contact clients. Great functionality

Cons

Glitchy mobile app sometimes. Difficult to initially set up on certain devices.

Review Source

JV

Jon V.  
Information Technology Field Technician  
Education Management  
Used the software for: 6-12 months

### "Avaya"

July 11, 2019

5.0

Pros

What I like most about Avaya is the ability to handle multiple calls. This is a very nice feature

Cons

Haven't really had an issue with Avaya yet. Two thumbs up.

Review Source

AK

Aaron K.  
Teacher  
  
Used the software for: 6-12 months

### "The Avaya platform has a variety of features, but is difficult to initiate for novice users."

March 21, 2018

4.0

Pros

The Avaya User Interface that is accessible online is a nice feature. Not being tied to the actual server is a nice option. I do appreciate the layout of the interface, tabs, etc.

Cons

The Help side of this software is very minimal, especially for a novice user. Whenever there is an issue with the phone system, it usually requires a phone call to the installer which is an hour! Wishing there was an online chat option for the Help/Support options.

Review Source

HC

Heather C.  
Resolution Analyst  
Insurance  
Used the software for: Less than 6 months

### "No complaints"

February 1, 2021

5.0

Pros

The interface is clean and pared down. As an end user, I don't have to go hunting around for the functions I need. The things I need are clearly labelled and are intuitive. I learned it in 5 minutes.

Cons

While the interface is clean and pared down, it does look a little dated. Perhaps this is to keep the run time smooth, so that it doesn't eat up a lot of unnecessary RAM.

Review Source

ML

Marissa L.  
Customer service agent  
Internet  
Used the software for: Less than 6 months

### "Works "

September 23, 2020

4.0

Pros

The software is easy to use and to update settings.

Cons

The software tends to have bugs that causes calls to drop or lose connection

Review Source

KF

Kasandra F.  
Student  
  
Used the software for: Less than 6 months

### "Avaya makes working remote a breeze"

April 15, 2018

5.0

Pros

It gives me the flexibility to do my job at home and on the go. Allows me to use my computer or smartphone for work calls with no difficult.

Cons

I don't have anything negative to say about Avaya. Just like any new software solution, it takes sometime to setup and adjust.

Review Source

RM

Raul M.  
Business application developer  
Telecommunications  
Used the software for: 1-2 years

### "Avaya Aura Platform is a competitive choice for contact center solutions."

June 26, 2018

5.0

Pros

Avaya Aura Platform is an advanced unified communication and all comes together. The phones and hardware, in general, shows great compatibility.

Cons

The customer support could be better, also the documentation and tutorials are not easy to find online.

Review Source

CZ

Claudia Z.  
dental office receptionist  
Medical Practice  
Used the software for: Less than 6 months

### "I've been using Avaya for a little while now and i love it, it is very easy to use and functional!!!"

March 21, 2018

5.0

I love that it's very practical and easy to learn.

Pros

I like that it allows you to be in one phone call with multiple people while just using one line, It's really helpful for conference calls.

Cons

I dislike that you could potentially pick up another line by accident, there's a possibility of someone listing to your private call and you won't even notice it.

Review Source

JC

Juan C.  
Call center  
Telecommunications  
Used the software for: 6-12 months

### "This tool It great and easy to use!"

January 18, 2018

5.0

Pros

The capacity It has for making calls, hold calls and tranfer to another teams! The interface Is is really easy to use and you can understand the use very easy.

Cons

I do not have any feed back for this software but maybe the way in which you register in the application should be easier.

Review Source

CU

Caroline U.  
Receptionist  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Receptionist"

January 19, 2018

3.0

Pros

Easy to use as this phone system is a simple system for a small office and we do not need that many phones.

Cons

old system and many numbers to puch for each feature and I cannot figure out how to allow for more rings before voice mail picks up

Review Source

CS

Connor S.  
Product Owner  
Financial Services  
Used the software for: 1-2 years

### "Decent, with Connectivity Issues"

October 1, 2018

3.0

Overall, my experience with Avaya could be better

Pros

This platform has the infrastructure to be very useful, and their customer care center is efficient.

Cons

Connectivity issues plague this product, even though they have gotten better recently.

Review Source

GS

Gabe S.  
Customer Service Rep  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "High Quality Interface"

September 20, 2018

5.0

Pros

The system was very user friendly. It was very easy to maneuver through calls and to see who in the office was in/out based on the symbols shown.

Cons

The price tag is why we ended up switching to a different software.

Review Source

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