Reviews of Blue Link ERP

"Bluelink was the right choice for us "

Overall: Bluelink has been very good to work with from management to the technical support team. They take a keen interest in our business and are always willing to work with us on any special needs or requests we may have.

Pros: We chose Bluelink due the fact that it is highly customizable to our specific needs. No other out of the box software package offered the ability to customize functions specifically for our company the way that Bluelink does.

Cons: The standard report templates are not all that useful. If you have staff on site that are proficient in excel and pivot tables, then the data can be extracted or Bluelink can create custom reports to address your needs. But some improvement in the standard reports can be made.

"Keeps Improving with Us"

Overall: We are pleased with the attentive customer service. We could use recommendations on how to keep improving with ongoing training suggestions (e.g. you know how we use the system, what training do you recommend for different members of the team?)

Pros: Bluelink has more features than we realized when we first set it up. As our needs expand, we have found Bluelink to be responsive to our needs with a real desire to help us achieve our goals. This is the kind of partnership that is critical for us to be effective, efficient and accurate with our data.

Cons: Sometimes the ability to get reports we want exported to Excel is difficult. We like to be as self sufficient as possible, but Crystal Reports are ridiculously complicated to try and modify. Some issues take a while to fix.

"Fantastic - perfect system, awesome customer service, great value - couldn't be happier"

Pros: Blue Link's system is easy to use and very intuitive once you under it and the multitude of features. The new interface is visually appealing and allows for an even better experience. Blue Link's customer support staff are fantastic and are always available to help and guide anyone from our team through both high level issues and minor details. Highly recommend!

Cons: No system is perfect, but for a small-to-medium size business like ours, it's pretty close. I would make sure, when the time is right, to upgrade to the larger server storage available, as sometimes we find our data (always at the wrong time) eats up the basic storage package that comes with Blue Link

"20 YEARS and still going strong"

Overall: Integration of custom documentation required for transportation both domestic and international shipping, scheduling assets and drivers plus creating a specific platform and controls for our storage division...

Pros: FLEXIBILITY...assist us as our business has evolved. Blue Link has a solid base and their development team tailors custom specifications to our unique needs. to assist us as our business has evolved.

Cons: Updates require special attention...This is more an issue due to the unique aspects of our custom specs. Upgrading the base app is smooth

"ERP of choice!"

Overall: We have been using BL for a number of years now. We have a quite integrated platform, connecting our inventory management, warehouse management, accounting, CRM, website platform, and EDI relationships. Working quite closely with the team at BL has been very enjoyable and progressive. BL has supported our business through new developments and custom coding as we have grown over the years.

Pros: All of our daily business activities are stored in once central place. We use multiple external services and they all work with BL. There has always been a team of people on BL side to help, support or customize any of our needs as we grow. Remote Desktop connection allows us access to our system from anywhere in the world. Our data is stored on an external server, which keeps our business safe.

Cons: Visual appeal could be upgraded, and this update is coming soon according to BL.

"Top notch ERP/WMS solution with exceptional customer service!"

Overall: Overall, Blue Link is a superior ERP/WMS solution for small - mid sized companies for a very reasonable cost.

Pros: Like any great ERP system, it incorporates all the key components (purchasing, inventory, sales, finance, etc) to facilitate an error free environment. The team at Blue Link are always ready to help should the need arise. Due to the nature of our business, we have completed multiple custom projects and the Blue Link team made them very easy to incorporate into the base app.

Cons: We also run the WMS that Blue Link offers. I would have liked to see the WMS incorporated into the ERP as opposed to a stand alone solution. By no means am I suggesting it is flawed, but because of the custom work we have implemented, we do encounter small issues on the rare occasion.

"Just about the best and only option"

Overall: If you're looking for an ERP what you're really looking for is a company to partner with and with Blue Link you're in luck. Blue Link is designed such that we have yet to find a something they cannot do. Add to this their excellent people and you have a winning recipe.

Pros: It does everything. The team is responsive and very capable.

Cons: Unless you yearn for a dated Window's user experience is tough to come up the learning curve on Blue Link. However, it's important to caveat that Blue Link would likely not be as customizable if it did have a slick UX. It takes a little time but once you understand Blue Links priority on functionality over form you'd likely not want to change anything.

" Blue Link ERP is a WONDERFUL Company! Our Business has been using this software for over 5 Years!"

Pros: Great Customer Support - they are always available whenever you need them! Extremely Reliable & user friendly program - Maintenance Free- gives you time to grow your business without having any software issues. Always incorporating upgrades to improve the program

Cons: All Reports have to be custom made - however they always have provided whatever reports necessary upon request

"Former ACCPAC ERP 500 client"

Overall: We have now had enough time with this software to get a full appreciation of it. We are very happy with our choice of Bluelink and know this will be the central application of our business operations for many years to come

Pros: There is a serious need for an ERP package to have enough flexibility to be customizable to a variety of business environments. Right out of the box Bluelink is so feature rich that most companies can get their needs met by this software package. But part of the beauty of Bluelink is their ability to fine tune the application for those who require unique situations addressed. Our particular situation had some major personal needs that were quite readily handled by the programming expertise of the Bluelink support staff. It was a refreshing change from our previous software company. The entire staff from the owner to the support staff are always pleasant and curtious to deal with. They are genuinely concerned that your experience with their application is satisfactory and positive.

Cons: The only sour note we had was the speed in handling some support issues. This was more or less I believe a manpower issue. When a surge of service requests come in it's sometimes a matter of setting priorties. But to Bluelink's credit they made every effort to rectify this upon us explaining our dilema.

"Not great"

Overall: Overall would not recommend.

Pros: Many potential features. Interfaces well with Crystal Reports so at least our clients get good looking information.

Cons: Not user friendly. Looks like its from 1998. Almost all features are add on modules, pretty useless 'out of the box'. Upper level management is helpful, but pricy. Low level techs are useless, and pricy.

"Using Bluelink has been a huge help in the pharmaceutical wholesale industry as it helps with track and trace as well as the financial accounting."

Overall: Find a way to do Pedigree easier.

Pros: it encompasses inventory management seamlessly with financial accounting capabilities. Additionally, it helps me clearly see a snapshot of where each of our customers is and allows us to manage them appropriately.

Cons: On the Pedigree side and can be at times cumbersome to add in the additional vendors that the product came from.

"Changing Our Company"

Overall: As a C.P.A. I highly recommend Blue Link. The smooth conversion of our old, outdated, part computerized, part manual system into a fully functioning system has been "easy". (compared to many other ERP implementations that I have been involved in.)The guidance and support we have received from you guys is unbelievable. The accounting functions of this system are solid, and not just an added after thought as I have found in other products on the market. Thank you for a great system.

Pros: The implementation process, because of Mike Miner was smooth and successful. Having him here on site was wonderful!! He not only learned our business thoroughly in two weeks, additionally he made suggestions and customized the system for us.

Cons: The only con I have found has been the time consuming manual entry of our massive product list. This is not a con of the Blue Link system, and we had tons of help from Mike, but we have so many product codes it is taking several weeks.