# Jitbit Helpdesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Jitbit Helpdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/117628/Jitbit-HelpDesk --- # Jitbit Helpdesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jitbit Helpdesk ## What is Jitbit Helpdesk? Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server. ## What is Jitbit Helpdesk used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 94% Neutral 0% Negative 6% Starting price $29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Jitbit Helpdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.jitbit.com&name=Jitbit Helpdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Jitbit Helpdesk 4.5 (33) VS. [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (33) Ease Of Use 4.2 (753) Value For Money 4.3 (23) Value For Money 4.3 (534) Customer Service 4.5 (31) Customer Service 4.3 (544) ## Jitbit Helpdesk alternatives [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (731)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/117628/Jitbit-HelpDesk/alternatives/) ## FAQs about Jitbit Helpdesk Overview ### Which roles and teams benefit most from Jitbit Helpdesk? Jitbit Helpdesk is most used by IT managers, support supervisors, infrastructure engineers, and business analysts who need to centralize ticket intake, track service requests, and improve internal support response times. Marketing, operations, and administrative teams also benefit by managing shared inboxes, routing requests, and maintaining clear communication across departments. Answer based on 29 reviews Overview ### What company size and specific industries is Jitbit Helpdesk built for? Jitbit Helpdesk is designed for startups, small self-funded companies, and large enterprises with 50 or more support agents. It is aimed at organizations that need help desk software for customer support teams rather than a specific industry or sector. Features and Usability ### What are the key features of Jitbit Helpdesk? Jitbit Helpdesk includes incident management and support ticket management with automated routing, alerts/escalation, and SLA management. It also offers a self service portal, knowledge base management, email management, real-time chat, role-based permissions, asset tracking, and reporting/analytics. Additional features include Active Directory integration, single sign-on, and workflow configuration. Pricing ### How much does it cost and what fees or limitations are included? Jitbit Helpdesk starts at $1699 one time for the Small plan with up to 10 agents; Company costs 3499 for up to 20 agents. A free trial is available. Reviewers often call the self-hosted pricing economical and value for money, though some felt features or reporting options were limited for the price. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does Jitbit Helpdesk integrate with? Jitbit Helpdesk integrates with 10 third-party tools, including Slack and HipChat for team communication, Google Drive and Dropbox Business for file storage, and Asana, Jira, Trello, GitHub, Bitbucket, and Zapier for project management, development workflows, and broader app connections. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Jitbit Helpdesk offer? Jitbit Helpdesk provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and Q&A, documentation offers written reference for setup and use, and videos provide self-paced walkthroughs of key features and tasks. Answer based on 1 reviews Getting Started and Support ### What customer support options does Jitbit Helpdesk offer, and how do users rate the experience? Jitbit Helpdesk offers email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. Users often describe support as responsive, immediate, and helpful during setup and ongoing use, with fast email replies. A few reviewers report serious frustration, citing unresolved issues and difficulty getting effective assistance. Answer based on 14 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Access Controls/Permissions 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Escalation 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Knowledge Base Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support API 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Automated Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Jitbit Helpdesk 20 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Import and export data to and from software applications Pre-made examples and templates for emails Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Templated responses for responding quickly to recurring support requests Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Engage in direct, instant messaging with customers, users, etc. View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (25) 4.3 Based on 25 reviews ## Pricing Value for money 4.3 (23) Free Trial [View pricing plan details](https://www.capterra.com/p/117628/Jitbit-HelpDesk/pricing/) Freelancer $29.00 Flat Rate,Per Month Startup $69.00 Flat Rate,Per Month Company\* $129.00 Flat Rate,Per Month Enterprise\* $249.00 Flat Rate,Per Month Small $1,699 Flat Rate,One Time It includes: - Free Upgrades Within 1 Year - Instant Delivery - Perpetual License - Recoverable Keys Company $3,499 Flat Rate,One Time It includes: - API - Free Upgrades Within 1 Year - Instant Delivery - Ios & Android Apps - Perpetual License - Recoverable Keys - SAML Value for money 4.3 (23) 4.3 Based on 23 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (31) 4.5 Based on 31 reviews ## User reviews Overall rating 4.5 Based on 33 reviews Filter by rating 5(24) 4(7) 3(0) 2(0) 1(2) Mentioned topic Sorted by most recent JD JOHN D. Software Developer Computer Software ### "JitBit is both simple to use with many powerful and useful features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2025 As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. Pros I find it very easy to use with a simple but powerful user interface. Cons I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Susan L. Maintenance and Facilities secretary Education Management ### "Jitbit Review " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 6, 2024 Not good overall, actually pretty terrible. Pros Unfortunately, I can not think of anything. Cons Biggest complaint was lack of support and almost impossible to reach someone directly when needed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Annex L. Digital Marketer Medical Practice ### "Determined Help Desk for Firms " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2024 Pros Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded. Cons Jitbit Helpdesk has an impressive solution in making customer help distinct. Switched from [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) [Help Sumo](https://www.capterra.com/p/135091/Help-Sumo/) [Wavity Help & Service Desk](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/) [SoftBCom Help Desk](https://www.capterra.com/p/253347/SoftBCom-Help-Desk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Gestione P. Marketing Director Maritime ### "The Stable and Dynamic Approach for Customer Help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2024 Pros itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face. Cons itbit Helpdesk is aggressive and quick to resolve the arising challenges. Switched from [ProProfs Help Desk](https://www.capterra.com/p/200141/ProProfs-Help-Desk/) [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) [Help Sumo](https://www.capterra.com/p/135091/Help-Sumo/) [SoftBCom Help Desk](https://www.capterra.com/p/253347/SoftBCom-Help-Desk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Karl V. Dir. Eng, Ops and IT Broadcast Media ### "Jitbit Helpdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 17, 2024 We moved to Jitbit Helpdesk during COVID because we needed something more easily accessible for staff from what we were using. It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage. Any time I've contacted support I receive quick timely responses. Pros Easy for users to submit tickets - web, app or via email. Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types. SAML SSO integration Cons Honestly, I really don't have a con about this product. It does everything we need and is not bloated with extras we don't which I think helps with the price point. Reasons for choosing Jitbit Helpdesk Provided more than we needed, wasn't as flexible and substantially increased pricing options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Content & Experience Manager Financial Services ### "Ottima soluzione per la gestione dei ticket" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 8, 2021 Complessivamente trovo la gestione dei ticket completamente tracciabile e flessibile: ottimo il sistema di risposte interno al ticket, di cui apprezzo il campo di testo a cui è possibile allegare qualsiasi documento, oppure incollare direttamente uno screenshot. Comoda la possibilità di personalizzare le impostazioni per configurare gruppi di utenti, ad es. "Reparto IT", "Reparto Vendite" e così via, e gli agenti assegnati a tali gruppi riceveranno notifiche tramite posta elettronica. Comoda la possibilità di collegare due ticket, oppure di unirli. Pros In generale permette di avere una chiara visione del attuale carico di lavoro per ciascun elemento del team. Inoltre struttura il flusso di lavoro in modo efficiente e permette di interagire con gli altri reparti in modo veloce. Molto comoda l'Integrazione della posta elettronica, che permette di rispondere ai ticket via mail. Ho davvero apprezzato l'integrazione con Trello. Molto interessante la possibilità di sapere in tempo reale di sapere chi sta guardando o scrivendo un ticket, tramite gli alert "anche l'utente X sta guardando questo ticket e sta digitando una risposta" Cons Non ho rilevato nessun difetto strutturale. Per quanto riguarda la versione mobile, non c'è la funzione "Cerca" e il layout non è organizzato come nella versione desktop: questo aspetto è molto migliorabile. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tetyana G. IT Business Analyst Telecommunications ### "Easy IT ticketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2020 It is great ticketing system, that gives us the full visibility of IT workload. Pros Enterprise-class helpdesk app, so many features... Love the automation module, we use it to manage our SLA rules and automatic notifications. Cons No integrated facebook messaging support, but we’ve managed to connect via the API. Everything else is OK. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Orgest D. It Animation ### "Life saver for our IT!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2019 Really responsive to our crazy feature requests. And the on-premise version option is a nice addition, we might decide to move to it some day Pros SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities. Cons No Microsoft Flow integration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Subgerente de Soporte Mecánico Industrial Automation ### "Great web, not it's app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 7, 2019 Our main comunication with our customers for ater sales services is jitbit helpdesk, through email mainly but we as team use the desktop app Pros we can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform Cons App. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Konstantin R. Marketing Specialist Marketing and Advertising ### "Very nice ticketing system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2019 Pros Jitbit Helpdesk has changed the way our maintenance team handles support email. The app assigns agents automatically, auto-responds to common questions, etc. The asset tracking is a nice addition too. Cons Parts of the app are based on jQuery, not converted to Vue yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/117628/Jitbit-HelpDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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