# Jitbit Helpdesk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Jitbit Helpdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/117628/Jitbit-HelpDesk

---

# 

 Jitbit Helpdesk Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Jitbit Helpdesk

## What is Jitbit Helpdesk?

Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server.

## What is Jitbit Helpdesk used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 33 user reviews

Reviews sentiment

Positive

94%

Neutral

0%

Negative

6%

Starting price

$29

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Jitbit Helpdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.jitbit.com&name=Jitbit Helpdesk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Jitbit Helpdesk

4.5 (33)

VS.

[4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

$29

Flat Rate, Per Month

Starting Price

$19

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (33)

Ease Of Use

4.6 (676)

Value For Money

4.3 (23)

Value For Money

4.4 (600)

Customer Service

4.5 (31)

Customer Service

4.6 (631)

## Jitbit Helpdesk alternatives

[4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.5 (513)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/117628/Jitbit-HelpDesk/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Ticket Management

5.0 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Access Controls/Permissions

4.8 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Alerts/Escalation

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Knowledge Base Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

API

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Application programming interface that allows for integration with other systems/databases

Automated Routing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Tickets are automatically assigned to specific agents based on predefined rules

Jitbit Helpdesk 20 features

Define levels of authorization for access to specific files or systems

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Tickets are automatically assigned to specific agents based on predefined rules

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Import and export data to and from software applications

Pre-made examples and templates for emails

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Templated responses for responding quickly to recurring support requests

Access the system via a mobile application

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Engage in direct, instant messaging with customers, users, etc.

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (25)

4.3

Based on 25 reviews

## Pricing

Value for money

4.3 (23)

Free Trial

[View pricing plan details](https://www.capterra.com/p/117628/Jitbit-HelpDesk/pricing/)

Freelancer

$29.00

Flat Rate,Per Month

Startup

$69.00

Flat Rate,Per Month

Company\*

$129.00

Flat Rate,Per Month

Enterprise\*

$249.00

Flat Rate,Per Month

Small

$1,699

Flat Rate,One Time

It includes:

-   Free Upgrades Within 1 Year
-   Instant Delivery
-   Perpetual License
-   Recoverable Keys

Company

$3,499

Flat Rate,One Time

It includes:

-   API
-   Free Upgrades Within 1 Year
-   Instant Delivery
-   Ios & Android Apps
-   Perpetual License
-   Recoverable Keys
-   SAML

Value for money

4.3 (23)

4.3

Based on 23 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Asana](https://www.capterra.com/p/184581/Asana-PM/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (31)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (31)

4.5

Based on 31 reviews

## User reviews

Overall rating

4.5

Based on 33 reviews

Filter by rating

5(24)

4(7)

3(0)

2(0)

1(2)

Mentioned topic

Sorted by most recent

JD

JOHN D.

Software Developer

Computer Software

### "JitBit is both simple to use with many powerful and useful features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 27, 2025

As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface.

Pros

I find it very easy to use with a simple but powerful user interface.

Cons

I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SL

Susan L.

Maintenance and Facilities secretary

Education Management

### "Jitbit Review "

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 6, 2024

Not good overall, actually pretty terrible.

Pros

Unfortunately, I can not think of anything.

Cons

Biggest complaint was lack of support and almost impossible to reach someone directly when needed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AL

Annex L.

Digital Marketer

Medical Practice

### "Determined Help Desk for Firms "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 9, 2024

Pros

Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded.

Cons

Jitbit Helpdesk has an impressive solution in making customer help distinct.

Switched from

[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)

[Help Sumo](https://www.capterra.com/p/135091/Help-Sumo/)

[Wavity Help & Service Desk](https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/)

[SoftBCom Help Desk](https://www.capterra.com/p/253347/SoftBCom-Help-Desk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GP

Gestione P.

Marketing Director

Maritime

### "The Stable and Dynamic Approach for Customer Help"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 29, 2024

Pros

itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face.

Cons

itbit Helpdesk is aggressive and quick to resolve the arising challenges.

Switched from

[ProProfs Help Desk](https://www.capterra.com/p/200141/ProProfs-Help-Desk/)

[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)

[Help Sumo](https://www.capterra.com/p/135091/Help-Sumo/)

[SoftBCom Help Desk](https://www.capterra.com/p/253347/SoftBCom-Help-Desk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KV

Karl V.

Dir. Eng, Ops and IT

Broadcast Media

### "Jitbit Helpdesk"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 17, 2024

We moved to Jitbit Helpdesk during COVID because we needed something more easily accessible for staff from what we were using. It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage. Any time I've contacted support I receive quick timely responses.

Pros

Easy for users to submit tickets - web, app or via email. Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types. SAML SSO integration

Cons

Honestly, I really don't have a con about this product. It does everything we need and is not bloated with extras we don't which I think helps with the price point.

Reasons for choosing Jitbit Helpdesk

Provided more than we needed, wasn't as flexible and substantially increased pricing options.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Content & Experience Manager

Financial Services

### "Ottima soluzione per la gestione dei ticket"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

April 8, 2021

Complessivamente trovo la gestione dei ticket completamente tracciabile e flessibile: ottimo il sistema di risposte interno al ticket, di cui apprezzo il campo di testo a cui è possibile allegare qualsiasi documento, oppure incollare direttamente uno screenshot. Comoda la possibilità di personalizzare le impostazioni per configurare gruppi di utenti, ad es. "Reparto IT", "Reparto Vendite" e così via, e gli agenti assegnati a tali gruppi riceveranno notifiche tramite posta elettronica. Comoda la possibilità di collegare due ticket, oppure di unirli.

Pros

In generale permette di avere una chiara visione del attuale carico di lavoro per ciascun elemento del team. Inoltre struttura il flusso di lavoro in modo efficiente e permette di interagire con gli altri reparti in modo veloce. Molto comoda l'Integrazione della posta elettronica, che permette di rispondere ai ticket via mail. Ho davvero apprezzato l'integrazione con Trello. Molto interessante la possibilità di sapere in tempo reale di sapere chi sta guardando o scrivendo un ticket, tramite gli alert "anche l'utente X sta guardando questo ticket e sta digitando una risposta"

Cons

Non ho rilevato nessun difetto strutturale. Per quanto riguarda la versione mobile, non c'è la funzione "Cerca" e il layout non è organizzato come nella versione desktop: questo aspetto è molto migliorabile.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Tetyana G.

IT Business Analyst

Telecommunications

### "Easy IT ticketing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 28, 2020

It is great ticketing system, that gives us the full visibility of IT workload.

Pros

Enterprise-class helpdesk app, so many features... Love the automation module, we use it to manage our SLA rules and automatic notifications.

Cons

No integrated facebook messaging support, but we’ve managed to connect via the API. Everything else is OK.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Orgest D.

It

Animation

### "Life saver for our IT!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 9, 2019

Really responsive to our crazy feature requests. And the on-premise version option is a nice addition, we might decide to move to it some day

Pros

SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities.

Cons

No Microsoft Flow integration

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Subgerente de Soporte Mecánico

Industrial Automation

### "Great web, not it's app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 7, 2019

Our main comunication with our customers for ater sales services is jitbit helpdesk, through email mainly but we as team use the desktop app

Pros

we can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform

Cons

App. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Konstantin R.

Marketing Specialist

Marketing and Advertising

### "Very nice ticketing system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 1, 2019

Pros

Jitbit Helpdesk has changed the way our maintenance team handles support email. The app assigns agents automatically, auto-responds to common questions, etc. The asset tracking is a nice addition too.

Cons

Parts of the app are based on jQuery, not converted to Vue yet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/117628/Jitbit-HelpDesk/reviews/)

Popular comparisons

[Zendesk Suite vs Jitbit Helpdesk](https://www.capterra.com/compare/117628-164283/Jitbit-HelpDesk-vs-Zendesk)

[Freshdesk vs Jitbit Helpdesk](https://www.capterra.com/compare/117628-124981/Jitbit-HelpDesk-vs-Freshdesk) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)