# Jitbit Helpdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jitbit Helpdesk the right Help Desk solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/117628/Jitbit-HelpDesk/reviews --- Jitbit Helpdesk 4.5 (33) [View alternatives](https://www.capterra.com/p/117628/Jitbit-HelpDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jitbit Helpdesk Ease of use 4.6 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt F. Telecoms Engineer Telecommunications Used the software for: 2+ years ### "Fantastic Self Host Helpdesk" November 4, 2018 5.0 Pros The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. Cons The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. Review Source MM Michael M. IT Support Supervisor Industrial Automation Used the software for: 2+ years ### "Jitbit - The best Bang for the Buck!" July 19, 2019 5.0 Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. Pros Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. Cons There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Switched from [FootPrints](https://www.capterra.com/p/212606/FootPrints/) Speed, ease of use, flexibility, modern programming Review Source SL Susan L. Maintenance and Facilities secretary Education Management Used the software for: 2+ years ### "Jitbit Review " August 6, 2024 1.0 Not good overall, actually pretty terrible. Pros Unfortunately, I can not think of anything. Cons Biggest complaint was lack of support and almost impossible to reach someone directly when needed Review Source JD JOHN D. Software Developer Computer Software Used the software for: 2+ years ### "JitBit is both simple to use with many powerful and useful features" February 27, 2025 5.0 As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. Pros I find it very easy to use with a simple but powerful user interface. Cons I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. Review Source Josemaria G. Vice Director for External Affairs E-Learning Used the software for: Less than 6 months ### "Customers in mind" March 29, 2019 5.0 JItbit has helped us deal with helpdesk issues faster, better, and in a more dynamic way. We get to generate reports which can quickly show us user satisfaction, feedback, common incidents, etc. which can all help us to improve our customer service. Pros Customer satisfaction is a top priority. We use Jitbit to improve this metric by providing a platform where the users themselves can easily report their concerns, bugs, and incidents and at the same time find a timely response and available knowledgebase materials they can browse thru for self-service items. Jitbit is highly customizable out of the box, the defaults work well, has a clean UI, and yet there is a lot of customizations possible e.g., for company branding, simplifying the categories and dropdown lists, etc. Based on UK and yet their pricing is very attractive. Cons No negatives so far in the little time we have spent with Jitbit. The learning curve itself is not a pain, but somewhat expected for any new software. Review Source VR Verified Reviewer Sales Director Information Technology and Services Used the software for: 1-2 years ### "JitBit - An average app with nice features" August 2, 2019 5.0 Average with some nice features. Pros The ability to change an email into a Ticket saved hours of support. Cons Pricing and the support that was unwilling to address mayor issues and development requests for a custom report. Review Source Orgest D. It Animation Used the software for: 6-12 months ### "Life saver for our IT!" November 9, 2019 5.0 Really responsive to our crazy feature requests. And the on-premise version option is a nice addition, we might decide to move to it some day Pros SAML single sign on to Active Directory is flawless. We hooked up both ICT and Facilities. Cons No Microsoft Flow integration Review Source Maryna N. SMM Specialist Computer Software Used the software for: 6-12 months ### "Just enough ticketing system" September 3, 2019 5.0 Pros Email-to-ticket integration work flawlessly, but the UI design is what we appreciate the most. Not cluttered, not overloaded with tons of checkboxes etc. Cons Live chat is kinda buggy on mobile, but the team suggested a workaround Review Source Tetyana G. IT Business Analyst Telecommunications Used the software for: Less than 6 months ### "Easy IT ticketing" April 28, 2020 5.0 It is great ticketing system, that gives us the full visibility of IT workload. Pros Enterprise-class helpdesk app, so many features... Love the automation module, we use it to manage our SLA rules and automatic notifications. Cons No integrated facebook messaging support, but we’ve managed to connect via the API. Everything else is OK. Review Source Konstantin R. Marketing Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Very nice ticketing system" October 1, 2019 5.0 Pros Jitbit Helpdesk has changed the way our maintenance team handles support email. The app assigns agents automatically, auto-responds to common questions, etc. The asset tracking is a nice addition too. Cons Parts of the app are based on jQuery, not converted to Vue yet. Review Source FB Frank B. Used the software for: ### "Fast response and good answers" November 10, 2015 4.0 Fast response and good answers Review Source AL Annex L. Digital Marketer Medical Practice Used the software for: 1-2 years ### "Determined Help Desk for Firms " May 9, 2024 5.0 Pros Jitbit Helpdesk makes discussions authentic, and there are immediate consultations to make every response recorded. Cons Jitbit Helpdesk has an impressive solution in making customer help distinct. Review Source VR Verified Reviewer Content & Experience Manager Financial Services Used the software for: 2+ years ### "Ottima soluzione per la gestione dei ticket" April 8, 2021 5.0 Complessivamente trovo la gestione dei ticket completamente tracciabile e flessibile: ottimo il sistema di risposte interno al ticket, di cui apprezzo il campo di testo a cui è possibile allegare qualsiasi documento, oppure incollare direttamente uno screenshot. Comoda la possibilità di personalizzare le impostazioni per configurare gruppi di utenti, ad es. "Reparto IT", "Reparto Vendite" e così via, e gli agenti assegnati a tali gruppi riceveranno notifiche tramite posta elettronica. Comoda la possibilità di collegare due ticket, oppure di unirli. Pros In generale permette di avere una chiara visione del attuale carico di lavoro per ciascun elemento del team. Inoltre struttura il flusso di lavoro in modo efficiente e permette di interagire con gli altri reparti in modo veloce. Molto comoda l'Integrazione della posta elettronica, che permette di rispondere ai ticket via mail. Ho davvero apprezzato l'integrazione con Trello. Molto interessante la possibilità di sapere in tempo reale di sapere chi sta guardando o scrivendo un ticket, tramite gli alert "anche l'utente X sta guardando questo ticket e sta digitando una risposta" Cons Non ho rilevato nessun difetto strutturale. Per quanto riguarda la versione mobile, non c'è la funzione "Cerca" e il layout non è organizzato come nella versione desktop: questo aspetto è molto migliorabile. Review Source KV Karl V. Dir. Eng, Ops and IT Broadcast Media Used the software for: 2+ years ### "Jitbit Helpdesk" January 17, 2024 5.0 We moved to Jitbit Helpdesk during COVID because we needed something more easily accessible for staff from what we were using. It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage. Any time I've contacted support I receive quick timely responses. Pros Easy for users to submit tickets - web, app or via email. Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types. SAML SSO integration Cons Honestly, I really don't have a con about this product. It does everything we need and is not bloated with extras we don't which I think helps with the price point. Reason for choosing Jitbit Helpdesk Provided more than we needed, wasn't as flexible and substantially increased pricing options. Review Source Aimee G. Admin Used the software for: 2+ years ### "Makes managing customer support easy" July 11, 2017 5.0 Pros My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity. Cons Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category. Review Source GP Gestione P. Marketing Director Maritime Used the software for: 1-2 years ### "The Stable and Dynamic Approach for Customer Help" April 29, 2024 5.0 Pros itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face. Cons itbit Helpdesk is aggressive and quick to resolve the arising challenges. Review Source AD Adam D. Support Team Used the software for: 1-2 years ### "JitBit is the next big thing!" February 21, 2018 5.0 If you can't tell, I love Jitbit. You will see your ROI in less than a year. Partly because the investment price is very low, and the tool is so solid. You will never hear a new employee tell you that they don't know how to use it. Their support is great. The UI is beautiful. They truly understand the space they are in, and they know what their competitors are lacking. Keep it up guys! Pros Fantastic interface. It reminds me of a system that has all the strengths of Zendesk, without any of the weaknesses.It's easy to use, easy to read, and you can teach a new employee to use it in a day. There's no point in stating the value of a ticket management system, because JitBit has all the benefits of the bigger/more expensive competitors. If you are talking to multiple companies, ask their sales person what they offer anything that JitBit doesn't... I guarantee they will answer, and I guarantee that answer is a lie. JitBit is young, and stomping the competition. Jump on while the price is low! Review Source VR Verified Reviewer Subgerente de Soporte Mecánico Industrial Automation Used the software for: 2+ years ### "Great web, not it's app" November 7, 2019 5.0 Our main comunication with our customers for ater sales services is jitbit helpdesk, through email mainly but we as team use the desktop app Pros we can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform Cons App. It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app Review Source VR Verified Reviewer IT Manager Used the software for: 6-12 months ### "I've been using this for my team for about a year. Easy to use, easy to manage." July 9, 2018 5.0 Low cost, does everything I needed it for. Ease of use and easy to administer. It keeps my team up to date. Pros Ease of use, simple, low cost. I can manage my team easily with just the permissions each group needs. The phone app is handy and works well. Cons There is so little not to like, I think remote control built into the site/app is what is really missing. Review Source VR Verified Reviewer Consultant I.T Infrastructure Consumer Goods Used the software for: 6-12 months ### "Managing service request made simple and easy" April 20, 2018 4.0 Pros The simple yet professional layout makes it one of the best helpdesk software. The categories can be managed easily and technicians can be assigbed accordingly Cons If there are more customization in rights to view the tickets and reports can make it even more comorehensive. Review Source MW Mark W. IT Manager Packaging and Containers Used the software for: 2+ years ### "JitBit is a great tool for teams with a lot of techs" July 19, 2019 5.0 Pros The value for the feature set is off the charts Cons It works as it should and does what we need it to do to manage our HelpDesk. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Jitbit Helpdesk Value Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Affordable and easy" September 26, 2016 5.0 We've been using this for 2.5 years. First, we wanted to go with the on-premise version (the company offers one) but then they convinced us to try the cloud-hosted and it worked great. We connect our users using SAML authentication use a hosted AD on Azure, and this makes life soo much easier. Pros Low price, responsive customer support, very nice UI. Cons Lack of social media integration, but you hack your own using Zapier. Also, there's no "Search" function in the Android app, hope they add this. Review Source RR Rob R. Analyst Used the software for: ### "Excellent software, after some modifications for the Corporate world" November 11, 2015 5.0 Pros: Easily modifiable, source code available with correct license. Easy to use for users. Scripting/Automation/SLA tools makes automating jobs easy. Integrated knowledge base capabilities. Cons: No group level permissions Two tiered Problem/Category versus three tier Category/Item/Problem solution. Three security tiers means corporations may need to modify code to handle different situations. Category selector is not filterable, with large numbers of categories, searching and reporting is tedious. Default behavior is logging a call for yourself, you must select to log for another user (designed for users to log their own calls versus calling into a helpdesk). With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this. Overall: If your company has an IT department with Visual Studio developers, using this software versus a solution that costs tens if not hundreds of thousands per year is a no-brainer. You can modify it to your needs quite easily. Unlimited users means the app can grow as you do. Customer service has been great, email the team and we usually hear back within an hour, and funny enough, I've heard from members of their executive office answering questions. Great service, I hope they never change that. Review Source JZ Jeofrey Z. IT Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Worst Customer Service" January 30, 2017 1.0 Worst customer service ever, The App doesn't work. Please keep your money. You will never get this to work on your own, and they offer no help at all. Pros Nothing, It didn't work Cons It doesn't work Review Source Response from Jitbit June 29, 2018 We're sorry you were unable to set it up. I assume you were trying to install the on-premise version that does require some technical skills or administering a web-server, setting up a MS SQL database, configuring windows-integrated authentication and other tricky stuff depending on your requirements. That is why we also offer the SaaS (hosted) version that works in the cloud and requires literally zero setup. But nevertheless I regret and apologize the lack of support you experienced from us. If you could provide more details, we can investigate further. VR Verified Reviewer Growth hacker Information Technology and Services Used the software for: Less than 6 months ### "Great helpdesk for our team" September 2, 2019 5.0 after alternatives, jitbit become featured option for our team. it's very simple to begin work and service has flexible settings. everyone can easily install it (especially saas-version) and begin to use day-to-day after the order. Pros integration with jira and slack; mobile version; flexible for different sized teams; convenient mailbox; adequate price; Cons some minor bugs in interface, but not in functionality Review Source Similar Products Featured ## Related categories [Help Desk](https://www.capterra.com/help-desk-software/)