# Page 2 | Jitbit Helpdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Jitbit Helpdesk the right Help Desk solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/117628/Jitbit-HelpDesk/reviews

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Jitbit Helpdesk

4.5 (33)

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Last updated March 13th, 2026

# Page 2 - Reviews of Jitbit Helpdesk

## Showing most helpful reviews

Showing 26-33 of 33 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Assistant Network Manager - Infrastructure  
Education Management  
Used the software for: Less than 6 months

### "Jitbit is a fantastic help desk solution"

June 7, 2018

5.0

Pros

The layout works well as far a workflow goes. I really like all of the integrations Jitbit has built in to everyday tools I use

Cons

My companies decision for not choosing this software boiled down to price. That being said I personally feel the benefits outweigh the costs as far as efficiency goes.

Review Source

PS

Peter S.  
DEVP  
  
Used the software for:

### "Neat, affordable & easy to use, but no twitter integration"

September 24, 2015

4.0

We've been using this for about 2.5 years, the cloud-hosted version (we were going to buy the on-prem one, but the company suggested we tried the SaaS one and we never looked back). This helpdesk has the best UI in the niche, cool automation features, some nice integrations (we needed JIRA), but it definitely misses Twitter/Facebook integrations. We kept bobing the company with our requests for this for about a year, and they are promising to deliver this, but still haven't don this yet. That's why the four stars. Other than that - top notch solution.

Review Source

JH

J H.  
  
  
Used the software for:

### "Simple, but powerful helpdesk application"

November 10, 2015

4.0

I find the JitBit helpdesk application to be a very easy to utilize. The web interface is very clean and quick. There is a lot of built-in functionality, and if you find there is something that is missing, the support/development team is pretty good about being receptive to new features. While this application cannot perform everything (a few more automation options or reports would be nice ), it is certainly a very economical purchase that you can have up and running very quickly.

Review Source

DD

Dario D.  
Technical manager  
  
Used the software for:

### "Really great software"

November 10, 2015

4.0

I spent any time with OsTicket before buy this great software (too much time spending for my job). Really easy installation and ready to use software. I configured in 3-4 hours. Very powerfull the automatism tool, you can create a rule for everything (mail warning, automatic assignment, tagging,...) and last but not least great support.

Review Source

MG

Michael G.  
It engineer  
Information Technology and Services  
Used the software for: I used a free trial

### "It will get the job done "

December 2, 2018

4.0

Pros

The software is a good ticketing system and and will certainly help you accomplish your task tracking,

Cons

Felt like it was missing features compared to its competitors for the price.

Review Source

FB

Francine B.  
Billing/Purchasing  
  
Used the software for:

### "Great product. "

December 21, 2015

5.0

Customer service is excellent and friendly. The product is really easy to use and a great price for the value. Strongly recommend it.

Review Source

HC

Helen C.  
Training & Support Consultant  
  
Used the software for:

### "Really fast and friendly customer support and easy to use software"

November 11, 2015

5.0

Easy to set up and use. Excellent customer support for advice, set up and ongoing support. Very fast response time.

Review Source

OM

Olle M.  
  
  
Used the software for:

### "Clean, easy and fast"

November 10, 2015

4.0

Gives you what you expect but with an extra quality in the product.

Review Source

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