Who Uses This Software?

CBRE ServiceInsight is a CMMS solution for mid-sized to enterprise/global commercial real estate occupiers in retail, banking/finance, education, grocer/supermarket and other industries.


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $1,000.00/month
  • Pricing Details
    Includes product support
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CBRE
  • serviceinsight.cbre.com/
  • Founded 1989
  • United States

About ServiceInsight

CBRE ServiceInsight delivers mobile applications and browser-based solutions for every role in the facility work order process. ServiceInsight is the leader in CMMS user adoption, enabling a mobile workforce for commercial real estate occupiers around the globe. With 100,000 users in over 50 countries, delivered in 14 languages, ServiceInsight offers easy to use applications with high scalability that reduce occupancy costs and improve facility insight. Formerly marketed as CrossForm Global.


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ServiceInsight Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

ServiceInsight Reviews Recently Reviewed!


User friendly

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: user friendly for most functions. I really like the public exporter option. I can create my own reports and customize them to my needs

Cons: Some tables in the security portion of the software are hard to work with. They are not in any kind of order, i.e. not alphabetical.

Crossform - First and Goal, Inc.

Nov 29, 2010
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Crossform has many features and ways to customize the program, which is nice and beneficial. The folks at Mainstream are very helpful, friendly and supportive; they saw our project through and handled every one of our concerns and frustrations in a very professional and timely manner. The Client Request System was implemented pretty seamlessly. This has really streamlined our operation.

Cons: The transition to the program was very difficult for our team. We had a difficult time getting up to speed on the program and that, coupled with many technical errors was very frustrating. Now that we have been through the experience, we have learned a lot.

Overall: Great program and great people. The people at Mainstream seem to really care about their product and it's success at our facility. We like the timely reporting feature of Crossform, and the Client Request System has greatly enhanced our customer service.