# CrossForm Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CrossForm Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/117652/CrossForm/ --- # CrossForm Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CrossForm ## What is CrossForm? CBRE ServiceInsight delivers mobile applications and browser-based solutions for every role in the facility work order process. ServiceInsight is the leader in CMMS user adoption, enabling a mobile workforce for commercial real estate occupiers around the globe. With 100,000 users in over 50 countries, delivered in 14 languages, ServiceInsight offers easy to use applications with high scalability that reduce occupancy costs and improve facility insight. Formerly marketed as CrossForm Global. ## What is CrossForm used for? [CMMS](https://www.capterra.com/cmms-software/)[Facility Management](https://www.capterra.com/facility-management-software/)[School Facilities Management](https://www.capterra.com/facilities-management-for-schools-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CrossForm?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://serviceinsight.cbre.com/&name=CrossForm) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CrossForm 4.0 (2) VS. [4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/) Starting Price $1000 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (2) Ease Of Use 4.3 (28) Value For Money 4.0 (1) Value For Money 4.3 (21) Customer Service 4.0 (2) Customer Service 4.7 (27) ## CrossForm alternatives Highest Rated [4.8 (1,052)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (421)](https://www.capterra.com/p/130563/FMX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) [4.5 (421)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/100468/eMaint-CMMS/) [UpKeep](https://www.capterra.com/p/145635/UpKeep/) [4.6 (1,330)](https://www.capterra.com/p/145635/UpKeep/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145635/UpKeep/) ## FAQs about CrossForm Overview ### What company size and specific industries is CrossForm built for? CrossForm is designed for mid-sized to enterprise and global commercial real estate occupiers that manage facility operations across retail, banking and finance, education, and grocery or supermarket environments. It suits organizations with complex, multi-site maintenance needs in these sectors. Features and Usability ### What are the key features of CrossForm? CrossForm offers asset tracking, fixed asset management, and inventory management for equipment and property records. It also includes work order management, maintenance management, preventive maintenance, and predictive maintenance, plus scheduling, dispatch management, routing, technician management, billing and invoicing, and incident and inspection management. Getting Started and Support ### What training and onboarding options does CrossForm offer? CrossForm provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does CrossForm offer? CrossForm provides 24/7 Live Rep and Chat support. Users can reach help at any time through these channels, giving direct access to assistance when issues arise. No reviewer feedback on support experience is available, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) CrossForm supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep field teams connected on the go, assign jobs more efficiently, and manage charges and payments in one system, allowing teams to deliver service faster and maintain accurate financial records. Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Billing & Invoicing Create, manage, and send invoices or bills to customers Commercial Properties Designed to serve commercial properties Contract/License Management Track, store, and access client contracts or licenses Dispatch Management Manage sending personnel and resources to a site as needed Equipment Management Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed CrossForm 25 features Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Create, manage, and send invoices or bills to customers Designed to serve commercial properties Track, store, and access client contracts or licenses Manage sending personnel and resources to a site as needed Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Designed to be used by kindergarten, primary, middle, and senior secondary schools. Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Manage, maintain and track the performance of assets and equipment Access software remotely via mobile devices Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Oversee technicians and track their assigned work orders Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $1,000 Per User,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Database Administrator Telecommunications ### "User friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 8, 2018 Pros user friendly for most functions. I really like the public exporter option. I can create my own reports and customize them to my needs Cons Some tables in the security portion of the software are hard to work with. They are not in any kind of order, i.e. not alphabetical. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RK Roberta K. Sr. Maintenance Administrator ### "Crossform - First and Goal, Inc." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 29, 2010 Great program and great people. The people at Mainstream seem to really care about their product and it's success at our facility. We like the timely reporting feature of Crossform, and the Client Request System has greatly enhanced our customer service. Pros Crossform has many features and ways to customize the program, which is nice and beneficial. The folks at Mainstream are very helpful, friendly and supportive; they saw our project through and handled every one of our concerns and frustrations in a very professional and timely manner. The Client Request System was implemented pretty seamlessly. This has really streamlined our operation. Cons The transition to the program was very difficult for our team. We had a difficult time getting up to speed on the program and that, coupled with many technical errors was very frustrating. Now that we have been through the experience, we have learned a lot. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.