Eventzilla

Eventzilla

4.5 / 5 189 reviews

Who Uses This Software?

Conferences, Training Events, Fundraisers, Sports events, Music Festivals, and Social Events


Average Ratings

189 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Eventzilla
  • www.eventzilla.net
  • Founded 2009
  • United States

About Eventzilla

Eventzilla provides the most affordable event management and registration solution for organizers of any size. If you are hosting a free event, Eventzill is 100% free to use. For paid events, our simple and low $1 flat fee per attendee is the lowest in the industry today. Whether you are throwing a birthday bash or organizing a music festival, we have you covered with industry leading features you have come to expect, and then some more.


Eventzilla Features

  • Abstract Management
  • Attendee Management
  • Badge Management
  • Catering Management
  • Client Management
  • Registration Management
  • Social Promotion
  • Space / Room Setup
  • Speaker Management
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback
  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Eventzilla Reviews Recently Reviewed!


Mixed reviews

May 11, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
Likely

Pros: Organizes registrations in one location, and forces the individuals to register themselves. (I don't have to take phone calls/emails to register individuals into a spreadsheet and use a different system to collect payment.)

Cons: Wish comments could be updated after submitted into the system. Example: for individuals wishing to pay by check, I invoice them so their status changes from pending to confirmed so I have an accurate count for attendance to a training session/luncheon, etc. Also, clients are having difficulty paying by credit card - some don't want to use paypal but there is a button that allows them to click - this then puts their registration into an incomplete status. I have to then follow up with them to collect payment. Very frustrating. Customer service is also very poor in that - I have to email and wait over 24 hours or schedule a time for a call back (which often when I need help it's NOW!) I also can't get other registered administrators to be able to log in on their own accounts. They all use my log-in and password. :(

Overall: Reduces some of my workload but then again it also increases my workload in other areas (tracking/maintaining details)

The Good and the Not So Good - Feature Rich and Affordable

Aug 29, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Cost - It's cheaper for events then most other solutions, Ticket Pricing - great with coupons and volume discounts, CheckIn - easy with the mobile phone applications, Check Out and Purchase - straight forward and the event pages are pretty good

Cons: We run 30 events or more a year. Our issue is that someone registers or purchases a ticket to an event but can't remember which one. There is no way to search all our event registrations at once, you will need to go into each event and search. This is very frustrating and time consuming. The event page looks great but adding formatted text can be a bit tricky. There were a few events where trying to get the formatting correct was awful and challenging - we just had to go with straight text only approach. When viewing all events there is no option to sort events - alphabetically, dates, etc. it would be great to be able to do this and to sort descending or ascending to find events more quickly. When an order is PENDING (meaning it hasn't been paid for online) the attendee doesn't show up in the attendees report until the order for the registration is PAID. We would prefer to have the attendee list contain a column that indicates if the ticket is paid for or not. That way the mobile registration app could alert us more quickly about payment status.

Overall: Affordable event management application that was quick to get up and running

Relatively easy to use. Your Eventzilla home page can provide you with lots of useful information!

Nov 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used Eventzilla for a 20 year Nursing School reunion. I am not a professional party planner, just a mere mortal with limited computer skills and a desire to see long-lost friends. This website was perfect for us! Attendees could easily pay with a credit card. You then have to set up an account with PayPal (or similar) to have the money deposited into that account. The Eventzilla fee was a dollar per ticket sold. The fee with Paypal was 2.9% of whatever you are charging for your "ticket" plus 30 cents. Setting up the website was fairly easy, although somewhat time consuming (as any website would be). You can get all sorts of helpful information from your home page about website traffic, aborted ticket sales, etc. If you are selling tickets to something and trying to make money doing so (not the case for me) I can see where this info would be very helpful. I did have to contact customer service one time. I was surprised that there is no phone number to call, only an email address. They did respond to my question quickly, and gave me the information I was looking for.

My one complaint, is how the page looks where payment takes place. My attendees would decide how many tickets they were purchasing then click the next button. No prob. On the next page they would fill out their personal info so I would know who was purchasing the ticket, then click the next button. No prob. This next page shows a confirmation number with their name. Next to their name they are to pick a payment method (either Paypal or credit card). This payment area is not set up in a clear fashion. That, coupled with the confirmation number, meant quite a few people thought that they were good to go, but in fact, were not, because they hadn't paid! My suggestion is to NOT give a confirmation number before payment is received as well as revamp the look of the payment screen.

Having said that, I would definitely use Eventzilla again. If they could fix the payment screen, they would be darn near perfect.

Almost perfect

Jul 21, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The interaction with PayPal is great and it allows folks to use their own credits cards to maximize points etc.

Cons: There is no way to create a reply email (like a thank you) to a registration. Just a like box. I think this could be substantially better. Also the ticket limit is ridiculous. If you have an event with a limit of 10 spots, and you want to stagger payments (1/3, 1/3, 1/3) the system will show sold out when 10 payments are received. So 7 pay the first 1/3, 3 go to pay the second 1/3. When the 4th goes to make a second payment they get sold out. It¿s forced me to go to invoicing through PayPal.

Overall: It¿s good but there a lot of room for improvement.

Easy and automated

Mar 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Free service, automated emails to participants and organizers, looks good, easy for participants to use.

Cons: Would like the option to search for participants by name since we host so many events. We would also like a clearer explanation to participants as to how to cancel their own registration.

Overall: We like this site for its ease of use, but would love the options to search for attendees by name and allow attendees to cancel their own registrations.

Vendor Response

by Eventzilla on March 25, 2017

Hi Cathy,

Thank you for choosing Eventzilla for your event registration needs.

1. We do have plans to improve the name search - in the coming weeks, so you can find attendees easily.

2. Attendee self-service is live now. Attendees can view and download their tickets easily.

In the near future, we are adding options using which attendees can edit or cancel their registrations - when it is enabled by event organizers.

Thanks again,
Customer Success Team @Eventzilla

The software has gotten better over time. It is not the most intuitive but it certainly gets the job

Jul 05, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I am able to imbed registration linking on to my website. And it works well with PayPal. It isn't hugely expensive.

Cons: That the software doesn't recognize ticketing levels correctly. For example if you have a max registration of 10 and you have deposit, 1sr installment and 2nd installment registration ticket levels, the system will show sold out when 7 deposits, and 3 1st installments are made even though there are 3 spaces left. This is very annoying.

5 stars all the way...

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Everything...

Cons: Need french version option upon registration

Overall: I recommend big time...

What a great service and easy to use. Further, you get your cash NOW, no need to wait at the end of the event. Customer support is awesome. Bang for the buck...

Recommendations to other buyers: Need french version option upon registration.

Vendor Response

by Eventzilla on March 25, 2017

Hi Gerald,

Thanks for choosing Eventzilla for your event registration needs.

Great feedback about displaying the language selection option on registration. We plan on implementing you feedback in the next release.

Thanks again.
Customer Success Team @Eventzilla

Ups and Downs.

Nov 02, 2015
3/5
Overall
5 / 5
Ease of Use
1 / 5
Customer Support

Comments: We have used Eventzilla for 3 years to run an event, we have been able to take a selection of data, adapt and run the registration process and keep up to date with managing payments and our attendees.

For 2 years it was a superb system, we had no problems it all ran incredibly smoothly. This year however approximately a third of our orders, did not receive their tickets, we had to talk to a huge number of people and assure them they had tickets for the event. Their email addresses given were correct, and the emails hadn't been caught by a Spam filter. Technical glitches occur, it's understandable, we contacted Eventzilla and informed them of our problem, and were dealt with in the most infuriating and asinine way possible. We were informed that it was our fault attendees weren't receiving emails and they were being sent to the order email address, we explained we understood this, and that the emails weren't being delivered there, we supplied evidence of the orders who had failed to receive contact, and were told that the Eventzilla system showed them having been delivered. There was no suggestion of where these emails were going to, no interest in trying to help us resolve this issue, no acknowledgement of any fault on behalf of Eventzilla, the stark comparison between faultless service 2 years previously and nothing but problems this year was extremely apparent.

We will not be using again.

Vendor Response

by Eventzilla on November 09, 2015

Hi Adam,

Please accept our sincere apologies for the inconvenience caused.

We are committed to providing the best level of support to our customers and we will ensure that this issue is investigated thoroughly.

I will also reach out to you directly to discuss further.

Capterra-loader

Easy to create events.

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Eventzilla makes it easy to create events and customize how I want my event page to look like.

It has a simple interface, making it easy for attendees to register for events.

I am also able to send messages to my attendees all at once.

Cons: I have had trouble paying for event tickets in time past on Eventzilla. Apart from the issues with payment , Eventzilla does a good job in every other area.

A user friendly, visually friendly-ish tool that could use some updates

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Easy to use.

Cons: Very little if any tracking capabilities.

Overall: We've been using Eventzilla for quarterly classes and event registrations. There are bugs in the system we don't like, but we've figured out a way around some of them to make it work for us. I took on the task of managing the tool without any training provided to me and it's been relatively easy to pick up as the site options are pretty intuitive. The tool has some limitations such as not being able to track sent messages, like when you've notified someone to complete their registration, or when you've notified someone on your waitlist that they can register. Another thing that bothers me is it will not allow us to overbook an event as the the administrator, which means if you cap your event, you have to go through a lengthy and risky process of opening registration up again to the public if you want to register someone on the back-end after your event has reached max cap or it's past the registration deadline. This is something we have to do a lot and it is time-consuming. Overall the tool is useful and pretty user-friendly, but we would like to have better email tracking and customer tracking abilities and will be exploring other options.

Recommendations to other buyers: We need to see metrics, sent emails, track participation in events. And we need to be able to overbook our own events.

Versatile event registration site

Jul 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like that Eventzilla has a lot of options for my events. I can customize all of the details, as well as ticket types, registration details/questions, response emails, reminder frequency, etc. It gets me the information I need to collect data on my registrants and understand my audience better.

Cons: The software is a little cumbersome at times. Some of the great features are pretty hidden and you really have to look for them. The text box fields are also a little tricky sometimes - especially if you copy and paste formatted text. The text boxes allow for text editing and style options, but it is easy to get weird lingering formatting to stick and make things look funky.

Overall: Eventzilla has been a great tool for my organization for organizing workshops, open houses, and other events.

It has worked wonderfully for my business.

Nov 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is so easy to modify and add to! When I have to delete and re-enter due to a typo, it is very simple to edit. Very user-friendly! Love the mobile app. It is so handy when doing attendance. I really like all of it.

Overall: This software is excellent for our purpose. Easy to edit, delete, clone, do attendance. The mobile app is excellent. I have had no changes that I could not figure out. It is very user friendly!

Eventzilla Review - Springboro Chamber of Commerce

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, fast response time, immediate posting, easy to clone events and copy events, edit events and use to register for our members.

Cons: I dislike sometimes that the system is down during the week. I understand sometimes maintenance has to be done, just wish it would be done in the evenings, or on the weekends.

Overall: Excellent system, we have used for about 4 years.

Eventzilla

Aug 04, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of tracking total numbers of registrants. The ability to download as an excel file at the end, to manipulate into the sign-in sheets that worked best for us.

Cons: The payment methods offered were limited, and not customizable. Also, PayPal was the "online payment method", but PayPal has serious issues with anyone trying to use their cell phone to pay (instead of a laptop/pc). Also, if someone needed a registration modified (name changes, email changes, etc.) it was extremely time consuming and frustrating to do.

Overall: We used the software for about 1 year, as a registration method for a large convention. Overall, the software works well, but there are some flaws, especially with payment methods offered.

My experience with Eventzilla

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: * It really simplified the process of people registering for our workshops, both for them and for us.

* When I had an issue with the software, the Eventzilla team got back to me straight away and resolved the problem.

* Our workshops had the same format, so we were able to create a new form for registering by just editing an existing form. A real time-saver.

* And because we weren't charging teachers for the workshops, it was free to use.

Cons: Only that one issue with the software - we were using a keyboard character in our title that caused the problem. But it was resolved quickly.

Overall: It saved the organisers a heap of time, and we rarely had anyone registering that found the registration process difficult to use.

Good Alternative for event registration

Jul 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Overall it is easy to use and customize. We use it for internal events that our staff attend and customizing it to our needs is pretty easy.

Cons: Occasionally editing is difficult. If you are creating a multiple choice option and make a mistake, its not easy to just edit the one line that has a mistake, rather you have to delete it which then changes the order of how you had things listed. This can be corrected, but its an extra step I'd rather not have to make.

Overall: Overall it has been a useful tool. Creating events is really simple and once you have a template, editing it for future events is a snap. Eventzilla also makes check in super simple which has sped up our registration check in lines.

I do wish there was a way to do a few customizations on the tickets. We often giveaway items at our events and wish you could print things like sizing or some sort of code on each person's ticket. Its not a deal breaker by any means, would just be a nice feature.

We love Eventzilla!

Aug 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I was hesitant to try a registration management site I had not heard of before, but I went ahead and did it. I've been very impressed in how great it works! It's pretty easy to use and if you can't find something, you can search the Q&A section. I've been using it a little over a year now for various events for our non-profit and I love the fact they keep the costs low, and even free for the general system. We will continue to use and promote Eventzilla whenever possible!

Cons: Honestly, I can't think of any. I've noticed it has a tendency to remove my cover photo at times and rearrange my custom questions. But those are just little quirks that are easy to work around. Just double check everything before publishing the event!

Overall: Ease of managing registration and I love that it's free. We are a non-profit so it's so appreciated that you keep the basic free!

Good program as long as you don't have limited seating for your event.

Jan 12, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: Fairly simple to set up, seems simple for attendees to use, multiple views of attendee data, ability to email attendees. I like the export function because it allows me to save the attendee data in Excel and manipulate it to suit my needs. Customer Service via chat was prompt and effective.

Cons: Does not work for events with limited seating due to "pending" tickets not being pulled from seating totals. Anyone choosing to pay at the door ends up in "pending" unless you manually confirm the ticket. If you do, it puts that customer in with those who have paid and you have no way of identifying them at check-in. A couple of times before our event I had to go in and adjust the number of available tickets to compensate for the "pending" attendees.

Too many attendees had trouble with the payment process and ended up on the "incomplete/abandoned" list. From what I gather from attendees, many thought they had to have a PayPal account when they got to the payment page, so they backed out. A PayPal account is not required for payment processing since we have an account. Somehow the interface should be reviewed to avoid confusing potential attendees.

Customer service via chat was prompt and effective. I'm still waiting for an email response to a question I was promised, but now our event is over.

There should be a way to move attendees that end up on the "incomplete/abandoned" list to the "pending" list if they have chosen to pay at the gate.

Running a business on my own...

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pretty easy to run.

Cons: Sometimes I find certain things hard to find....have to go through different sections to find what I'm looking for. Can't remember examples offhand.

Overall: I didn't mean for it to become a business. I just thought I had some space and could let people use it to give dental continuing education. Before I knew it, I had 25 classes running each year and it's growing. A secretary? No need. I run it with Eventzilla! Promotion, registration, attendee lists, refunds (through PayPal). It couldn't be simpler.

My only complaint is that some of my tuitions are pretty large and I pay a hefty fee with the flat percentage even though there is no extra work for that. But that does cover their free service, too, so what the heck.

Fabulous software to publish our monthly Continuing Education calendar for real estate

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease and flexibility for event creation & contact with attendees. it is so easy to create an event & link a Google map to the location. I also like that I may customize an email when someone purchases a ticket & send the attendees a reminder or change about the event.

Cons: Setting up a waiting list is a bit confusing & not automated. I wish that it was automated so when an attendee cancels, the system would automatically go to the wait list & send the next person in line an email to register for an available seat. It seems that I have to do that manually - unless I just haven't figured that part out!

Great alternative to EventBrite

Jul 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I used EventBrite, but switched to EventZilla and continued to use EventZIlla because I feel the following is a better value for my money:

- Seemingly more features

- More customization of my event

- Better admin/management features of the individual events as well as the account as a whole

- Analytics on events

Cons: - Setting up the payment was a little bit "round about" in understanding how to do so

- Refunding/Canceling orders was confusing. The help document did not provide enough clarity.

- Inability to transfer registrations between events without refunding money.

Overall: Overall I like EventZilla better than EventBrite. Not only for the cost (we are an official non-profit and giving even a small % is a lot to us), but also for the number of features that we get for that cost.

Additionally, adding different types of tickets is really helpful because we can accommodate certain scenarios with our students without having to manually manage different, common ticket scenarios (e.g., reduced cost).

Vendor Response

by Eventzilla on July 23, 2018

Thanks Kira for sharing your feedback.

We are thrilled to have you on-board.

Our product management team will review the items you had mentioned on your review and add it to your continuous improvement roadmap.

Thanks again.
- Customer Success Team @Eventzilla

Simple set up

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that our free events do not cost us anything to register our attendess.

Multiple currencies for our paid events are definitely a benefit to our global business.

Customer service - always quick to reply

Cons: I would like to drag and drop the order of my sponsors instead of having to re-input them to reflect their order of importance.

Eventzilla is a great asset to our sales team!

Apr 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Eventzilla is easy to learn and navigate. It makes managing RSVP lists for events easy and allows customization depending on registration process. The event pages created are clean and neat and user friendly for attendees that are registering for the event.

Cons: There are some limitations if you need to create a detailed (multiple choice) registration page. Sometimes the font format can be difficult to format under Event Information. Would like if you could customize event page with more options.

Great tool for organising events

Aug 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: It's easy to use and simple to personalise the events to incorporate your own branding and design. The notification settings are also easy to adjust to suit and reporting works really well. There are a lot of functions for a simple looking interface.

Cons: Nothing, it all does what we want it to!

Overall: We've used eventzilla to organise our national fundraising challenge events, allowing people to sign up for mountain climbs and pay for their ticket at the same time as accepting T&C's and finding out more information about the event. It was really easy to set up and to manage the event and much easier than dealing with hundreds of emails!

Always Getting Better

Jul 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I love the functionality vs. price. I have been using Eventzilla for several years now and they are always improving the functionality, yet the price to the consumer is always low compared to other ticketing sites.

Cons: I think some menus could be streamlined and easier to find/navigate, but it's a very small complaint and not a huge deal.

Overall: I obviously really like Eventzilla, as I switched to using them in 2014 and have stuck with them. Getting a custom URL, getting money deposited weekly (and not at the end of my event like other sites), and a slew of other features make it a really great choice.

Eventzilla for scheduling software user group meetings

Jul 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Free! Nice look to the published event website. Allows for tickets to not be required, sends reminders about the event, allows for waitlisting and setting capacity on tickets.

Cons: The UX could be simplified. I use this tool quarterly and have for almost five years now and I still have to search around for areas where I need to make edits. I really wish the text entry fields had better WYSIWYG editing capabilities. I don't know HTML code and if my font sizing is off or I want to change a color, it is rather difficult.

Overall: Overall, great product for the price!

I like the professionalism it provides me and ease of use.

Jan 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Likely

Pros: That it is web based and easy to access and edit when needed. I like that I can copy and event and edit it with a new link. That is a time saver.

Mainly worked well; when it didn't work well, it was not good.

Jan 25, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: The pros are that management of the tickets was better than individuals selling tickets. We did receive our money from PayPal as promised, so that worked well.

The cons were that setting up the account was not easy as portrayed. When speaking with representatives on the phone, I could not understand the representative. When I tried to use the Chat program, the answers were either slow or not at all. I suggest that when emailing confirmation regarding ticket purchase that only one email be sent to notify regarding 1)purchase of the ticket; 2) payment being made to PayPal and 3) payment being made to Eventzilla. There were way too many emails to handle the information.

The list of purchasers available from the site were listed with first names instead of last names, and the font was so small as to be not usable for checking people in at the door. I had to prepare a separate list on my computer.

Sometimes people did not receive an Eticket and did not know what to do, nor did the clients.

I think some additional work on the website is in order. Customer Service needs some work also.

I realize that I am of an older generation and perhaps a younger person more tech savvy could have navigated all of this a little more easily. It was quite frustrating for me.

Eventzilla has been easy to use and handles registration for my events seamlessly.

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to input information and update from previous events (I use copy event a lot because I have similar events running every year.

Cons: I wish it was possible to pick the fields we wanted exported, however, as it currently exists (exporting to a .csv file with additional information) still works. This is not a big problem - just what I like least.

Ok, one more thing. Wish there were more templates to choose from for background picture during registration.

Very practical and useful. Good features and support.

Jun 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Provides good value at low investment of time & money. We have reconsidered Event Brite from time to time, it has better features, but still select EventZilla. Writing our own from scratch is too expensive.

Cons: Lacks good field edits. Numbers should have field length, upper & lower boundary checks etc. We have an online membership database that we would like to use to validate attendees but there seems to be no way to embed code to validate member numbers against those entered in the field.

Capterra-loader

Great for Event Management

Sep 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It was easy to setup and configure to personalize for my Boy Scout troop. It was also free for the type of events that we host from time to time.

Cons: Some of the options we a bit challenging to find, and I had to dig through menus to get to them. Perhaps a single page with more of the options would be better than multiple pages tied together with navigation.

Overall: Very positive. I tried a bunch of other Event managers and this one was the most flexible for my needs of scheduling a dinner for my scout troop.

Feedback

Jul 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It¿s fast and efficient and my customers don¿t have issues With purchasing tickets

Cons: That I can¿t add photos for me Merchandise add ons...

Overall: So far I¿ve had a good experience few kinks but overall it does what I need and the fees are low compared to other sites..

Great way to manage and set up an event!

Aug 06, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that Eventzilla is a trusted site that has been around for 9 years. It offers setting up the event, sending invites, collecting payments, as well as tracks attendance to give you great data.

Cons: We had a glitch a few years ago with the ticket posting, but it was corrected. Very few errors, great product. Well worth it!

Overall: We love that Eventzilla allows you to make your own questions as part of registration in order to correctly collect all of the data needed to ensure we are set up. Highly recommended!

Easy to use for different types of events

Jul 17, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked being able to personalize my use of Eventzilla for different types of events. I work in church ministry and have used this for ticket sales and just simple registrations. It helped me tremendously to be able to build my own registration forms with specific questions based on the needs of the event.

Cons: It took me a little while to learn how to effectively use the waiting list feature with my sales and registrations. I would have a limited number of spots and needed an easy way for a customer to cancel their ticket and the next person on the waiting list to be notified.

Overall: We have a midday event for moms and their children at our church. I needed a method to know who was coming each time so that I could plan appropriately for childcare. Eventzilla made this a simple process for me to set up and for our moms to use.

Good for Small Events; Not for Larger Events

Apr 26, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I could embed a widget on my site, custom registration fields, and tiered ticket sales options

Cons: the badge print feature, refund process, customer service, the code redemption process was clunky, the widget kept a side scroll bar when embedded

Overall: I used the product for a smaller group of 75 and a conference for 200. When I needed the features, that prior to the event seemed to set Eventzilla a part, to make managing the larger event easier for me, they seemed to all need trouble shooting and the customer service was hard to find and when I did talk to them it took days to resolve anything. overall it is just ok. I think I chose eventzilla because the cost was effective, but I was more frustrated than happy when I used it on a larger scale.

Recommendations to other buyers: You need to make customer service a priority- we are all in hospitality of some sort if we are running an event, so you have to keep up with us.

Robust solution and gives us the features we were missing from other registration vendors.

Apr 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product covers all our must-have features. Paying to remove the logo and branding is something to consider for a more professional approach to the registration page. There are a lot of features to choose for customization.

Cons: The total count of registrations on the dashboard only displays that count of CONFIRMED and PAID registrations. It would be nice to see the PAID versus UNPAID registrations. By Unpaid registrations, I am referring to those registrations that are requesting to pay at the door or pay by invoice. Having that on the dashboard would make it easier for event managers to see a larger picture of what to expect on the event day (how many people are showing up to make a payment on the day of the event) to help with staffing at the registration desk.

It would be an improvement to pay a yearly fee to remove Eventzilla branding and logos from ALL events we schedule. We currently have 18 events and it was overwhelming for our finance folks to get 18 invoices for the fee to remove Eventzilla branding.

Overall: Not having to build our own registration system, downloadable reports

A great easy to use "affordable" ticketing platform.

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Workflows are easy to figure out and editing on the fly is great - most other systems lock you in to a "Generated Inventory" - so if you make a typo or have to change to STOP SELL date you can't do those on the fly edits like you can with Eventzilla

Cons: An aggregated Order/Attendee report would be great! We normally have to print both to get all the details together (for our use-case).

Overall: I find the workflow easy, and I like that eventzilla keep their naming conventions standardized - there are no tabs with misleading names (which leads to much less menu-diving) - overall 5/5

Recommendations to other buyers: A on-screen visual guide that helps to push users below the fold - we've had customers tell us they could find where to input their information - it turned out the spacing on the page template had pushed the fields way down below the fold with a larger than expected gap in between.

Great for organizing event, but some customers had trouble using their credit cards.

Sep 28, 2015
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Pros: It was easy to set up the event on Eventzilla. I liked that Eventzilla sent me an email when an order was placed. In the past, we have only been able to accept cash and check so it was nice to have another option for them to pay by credit card online.

Cons: A number of our customers could not register with their credit cards. Originally, we thought the first two people who had trouble must be doing something wrong, but we received more and more messages/phone calls that the site would not accept their credit cards. Emailed customer service from the Eventzilla website about the issue we were having the week of our event, but never received a reply back. Many of the people that had trouble registering had just downloaded Windows 10, so I am not sure if that caused the issues or if it was an issue with browsers that they used. Finally, we just had customers call us with their credit card numbers and we entered their information on Eventzilla from our office or had them bring payment the night of the event.

We are meeting about the event this week for a wrap-up meeting so we will be discussing these pros and cons to see if we will be utilizing Eventzilla again next year.

Eventzilla makes it easy!

Jul 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Most options we need are free. It is relatively easy to use on both ends.

Cons: Some of the features go a bit too deep to set up so if you don't go step by step, link by link, you may miss setting up something properly.

Can't always tell if emails are being sent and received to registrants.

Overall: Eventzilla allows us to sign up volunteers for our non-profit events for free or low cost. We've looked at other 3rd party sign-ups, but Eventzilla offers the best.

Works okay for free event registration platform

Jul 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Not a whole lot....but it was free, so we had hoped it would work for us since we do not charge our attendees a fee.

Cons: Wait list functionality was confusing. Also, when searching by name of registrant, it wasn't clear what the difference was between "Orders" and "Attendees". Lastly, our event was free, so the ticketing process threw off a lot of our registrants....they didn't understand why they needed a ticket.

Overall: We are switching to the CanadaHelps platform, since we are already clients of CanadaHelps for processing online donations. So far it's much more user-friendly.

Just works. Easy setup in minutes for both free and paid events.

Jul 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The number one reason Eventzilla is way better than competition is the immediate availability of fees collected. This means you get your money while your making the costs, and not months later.

Cons: If you really want a con I can say that I would like the management of discount codes easier.

The overview gives little information (ticket type / validity / discount offered)

We use eventzilla for over 100 events each year. It's easy to set up events and to register!

Jun 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Duplicating/cloning past events to save on time for setting up new events. Being able to export name badges, attendee lists, etc is awesome.

Cons: Would like the events on dashboard (past and present events) to be searchable. Also would prefer the most current events show up at the top of the dashboard rather than the bottom.

Eventzilla works really well!

Jun 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our trade association has used Eventzilla for the last two of our golf outing events and will use it again next year. It was very easy to set up, even with all of our sponsorship and registration levels, and the map feature is really nice.

Pros: - It has cool theme graphics you may select for your site. - The pay-on-line feature is very simple and easy to use. - It affords you every chance to post your event correctly, which I particularly appreciated since I had to make several corrections. - If you don't make a bunch of mistakes, set-up is quick and easy.

Cons: - I found it a little bit confusing trying to access the spreadsheet showing registration information, but that's no doubt just my high level of computer illiteracy.

a little frustrating

Apr 29, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: How about: it's less expensive than Eventbrite? But then it discourages my prospects from buying, so not even a lesser cost qualifies as something I like "most"

Cons: many times when prospects click on the link, it does not process correctly. The more motivated prospects then email or call and tell me that it is not working and send a check instead. Of course it does work, you just need to repeat click, but that's not how other packages work. I don't hear from the less motivated prospects

Vendor Response

by Eventzilla on May 02, 2017

Hi Chris,

We are sorry to hear about your experience. We reviewed your event and found a few incomplete transactions. A small percentage of transactions fail, when the credit card is invalid or when the user closes the browser window before completing the transaction. If this happens, they can use an alternative payment option or try registering again for the event.

If you face a similar issue in the future, please send a note to help (at) eventzilla (dot) net and we are here to assist you.

Thanks again for choosing Eventzilla and we are looking forward to assist you with registrations for your future events.

Thanks
Eventzilla Customer Success Team

Troublesome with Questionable Customer Service

Oct 30, 2015
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Some credit card transactions were rejected. We still aren't certain why. And, customer service was scarce and hardly accessible and when they were, they were very quick to claim the issue was completely on our side. The user-interface could definitely use some updating as well.

Vendor Response

by Eventzilla on November 09, 2015

Hi Cara,

Sincere apologies for the inconvenience.

Please note that credit card transactions are directly handled by the selected payment gateway(s) (PayPal, Stripe, Authorize.net etc). And there are a variety of reasons why these transactions could fail, but almost in all circumstances, these do not have anything to do with Eventzilla.

We have put together a couple of articles in our knowledgebase explaining some of the most common reasons for declined transactions, which might be useful:

http://community.eventzilla.net/knowledgebase/articles/768645-why-did-my-paypal-payment-fail-understanding-pa

http://community.eventzilla.net/knowledgebase/articles/326161-some-common-paypal-error-messages

I have also reached out to you directly to discuss this further.

Many Thanks Eventszilla !!

Jun 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Quick and easy, like using link to go to a full blown events info page

Like feature that can have ticket order holder and then they individually add the ticket attendee

Cons: Couldn't switch off "View Other Events" button.

Didn't wish for one group to see another event, wanted to keep them quite separate.

Overall: Easy set-up to follow, love the template and preview pages, easy to export names, good stats recorded, prompt customer ticket service.

Recommendations to other buyers: Have more text flexibility - "bold" "colour" "alignment control" "return" etc in the info boxes

An essential tool for any community organisation

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Eventzilla allows community groups to easily organise public events and bring people together.

It's simple layout and ease of use means different members of the community can help to organise events and many more to book.

Cons: There isn't a lot to dislike about Eventzilla - it's never let me down.

It was a nice look and feel, but not an ideal platform to organize a company internal event.

Nov 14, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The configuration of the welcome page was good and that the attendees do not need to create an account.

Cons: Capturing question is everything but ideal, and is currently the showstopper for more.

I wanted a rather simple setup:

- Will you come alone or will you bring your spouse

- Will you use the bus offered to and from the location and how many will join the bus

- Any special meals your or your spouse required

- I/we will not join but still let you know that I'm not coming

Therefore I made a selection for 1 or 2 tickets. But since all questions are populated to both tickets, everything thereafter is just a mess to cleanup. And double registration is not prevented.

Vendor Response

by Eventzilla on November 15, 2017

Hi David,
Thanks for taking the time and share your feedback. We work on continuously improving our product to match our customer needs, and we are going to address the pain points you had mentioned in your review here. We will follow-up when these enhancements are rolled out in the coming weeks. Thanks again and we hope to win your confidence for your next event.

Great way to post available classes

Jan 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Usually easy to use. The copy feature saves me a lot of time when I have a repeat training in a different location.

Cons: The map feature does not always work. When I change the location of a training, sometimes the map still shows the original location.

Great registration tool!

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Eventzilla has been super easy to set up and utilize for our events and programs that both require payment and those that don¿t! Linking to paypal was super simple and straightforward. Eventzilla customer service has also been quick to respond!

Cons: The only issue that has come to mind is super unique for arranging a conference on our campus to accept payments through a bank account.

Vendor Response

by Eventzilla on July 23, 2018

Thanks Cayce for sharing your feedback about Eventzilla's customer service.

We do have bank transfer as a payment option to collect payments. You can contact us at help@eventzilla.net to learn more about it.

We are thrilled to have you on-board and look forward to assisting you.

- Customer Success Team @Eventzilla