# CARA Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CARA Software - reviews, pricing plans, popular comparisons to other Document Management products and more.

Source: https://www.capterra.com/p/118031/CARA/pricing

---

# 

 CARA Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

CARA

## What is CARA?

CARA provides a unified foundational platform for transforming and digitising business process and content management across a global organisation. It provides a secure window to all the information, documents and process insights that teams need to improve and accelerate the work they do, enabling a true content services platform. Everything, from the database and workflow engine to security, versioning and auditing, is built in to CARA.

## What is CARA used for?

[Document Management](https://www.capterra.com/document-management-software/)[Content Management](https://www.capterra.com/content-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

80%

Neutral

15%

Negative

5%

Starting price

$1

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for CARA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.generiscorp.com&name=CARA)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CARA

4.2 (20)

VS.

[4.5 (3,660)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting Price

$1

Per User, Per Month

Starting Price

$5.42

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (20)

Ease Of Use

4.3 (28,296)

Value For Money

4.4 (17)

Value For Money

4.3 (20,443)

Customer Service

4.3 (18)

Customer Service

4.3 (18,447)

## CARA alternatives

[4.7 (117)](https://www.capterra.com/p/205117/Dokmee-ECM/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

Highest Rated

[Google Drive](https://www.capterra.com/p/161425/Drive/)

[4.8 (28,420)](https://www.capterra.com/p/161425/Drive/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/161425/Drive/)

[WordPress](https://www.capterra.com/p/131687/WordPress/)

[4.6 (14,967)](https://www.capterra.com/p/131687/WordPress/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/131687/WordPress/)

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

[4.4 (5,411)](https://www.capterra.com/p/1167/SharePoint/reviews/)

Starting price

$5.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/1167/SharePoint/)

[View all alternatives](https://www.capterra.com/p/118031/CARA/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Collaboration Tools

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Document Storage

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

File Sharing

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Access Controls/Permissions

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Electronic Signature

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Digitally sign online documents

File Conversion

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Convert files to a different format

CARA 68 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Supports audio files

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Define and maintain business rules that determine workflow capabilities and criteria

Create and manage digital catalog of products/services with their details, specifications, and price

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Configure existing workflows to meet your organization's needs

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Facilitates online authoring and publishing of the content

Investigate and take action at root cause or error in processes to prevent recurring issues

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Manage digital assets

Electronic signing method that validates the authenticity and integrity of a digital document

Automated or logic-based workflows that assist in the creation of electronic documents

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Custom forms to streamline repetitious aspects of a document

Store, manage, and track all electronic documents in a centralized location

Review and analyze existing information across documents

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Digital forms that are shared and accessed online

Digitally sign online documents

Track and ensure quality of products in accordance with food and drug administration (FDA) act

Convert files to a different format

Create, save, and store files

Recover lost, deleted, or damaged files

Public or private sharing of digital files such as documents, audio/video, images, and more

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info.

Guidelines set by the International Organization for Standardization

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Collect and maintain structured information that describes data or content

Access software remotely via mobile devices

Manage and support multiple languages

Drag and drop/visual interfaces that allow non-tech users to build without writing code

Ability of websites, web applications, or mobile applications to function without an active internet connection

Document any changes or proposed changes made to business processes or workflows

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Edit text as needed

Set up connections to third-party platforms to improve business processes

Track employee/learner's progression through training programs

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track revisions and updates made to files and navigate between different versions

Supports various video file formats

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (20)

4.5

Based on 20 reviews

## Pricing

Value for money

4.4 (17)

Free Trial

Basic

$1.00

Per User,Per Month

Value for money

4.4 (17)

4.4

Based on 17 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (18)

4.3

Based on 18 reviews

## User reviews

Overall rating

4.2

Based on 20 reviews

Filter by rating

5(9)

4(7)

3(3)

2(1)

1(0)

Mentioned topic

Sorted by most recent

LG

Lakshita G.

CEO

Information Technology and Services

### "CARA-Managing Informaion in Industries"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 8, 2025

Overall experience was Great and the software is great in clinical document management and it provides some good features like document version control

Pros

The thing I like most about CARA software is it provides content management features with AI powered automations.

Cons

The thing I don't like about CARA software is that it has very few third party resources and it lacks advanced AI Features.

Switched from

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

It provides more features and also it provides audit trails, document version control and many more features

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BR

Barbara R.

Scientific Writer

Pharmaceuticals

### "A Just-Okay Program for Document Management and Sharing."

4.0

Overall Rating

4.0

4.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

2/10

March 17, 2022

It is good for sharing documents for review and editing, if you have a lot of time to figure it out.

Pros

I like that you can share documents with co-workers.

Cons

It's not a very user-friendly program, and it's not very intuitive.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Stefan H.

Consultant

Management Consulting

### "CARA in an highly diverse QM organisation"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 23, 2020

Pros

Capability to generate language specific master data / taxonomies which helped the global organisation to stay in control of meta data systems while allowing local inits to adopt the taxonomies to their local needs and habbits. Very easy and fast way to hook in local adoptions/ configurations.

Cons

Difficult to manage the local adoptions on a globa level due to missing functionality of managing code segments in central libraries and therby avoid duplication of customizations for local enteties.

Reasons for choosing CARA

Choose CARA because of the flexibility and functionality. Also the Generis organizations was vers responive and supportive during the sales cycle and beyond.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 20, 2021

Hi Stefan, Thank you for your review, it's great to hear that you enjoy the flexibility and functionality of CARA. CARA v5 has a built-in management of language aliases for all values. They are stored on objects and updated when dictionaries are updated; this allows full text searching / indexing in any language the customer wants. To find out more, please get in touch with us : info@generiscorp.com. Many thanks, The Generis Team.

AU

Anonymous User

Account Manager

Information Technology and Services

### "Account Managers View on Cara"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 20, 2020

Pros

Depth and breath of the system, good user interface

Cons

Sometimes not focused enough, too many moduls

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RL

Raul L.

SAP and Documentum Lead

Oil & Energy

### "CARA vs Webtop"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 20, 2020

Pros

I love the user interface interactions. I find more easier than Webtop and more effective. It is not complicated at all.

Cons

I think in this aspect I can I did not find anything I don't like as I am a heavy user of Webtop and Cara is very good.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 20, 2021

Hi Raul, Thank you for your review. We're very happy to hear that you enjoy using CARA. Many thanks, The Generis Team.

EC

Erika C.

Senior Analyst

Pharmaceuticals

### "Cara survey"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

July 20, 2020

Support was able to help me with issues pretty thoroughly.

Pros

I like most about the Cara software its graphical interface.

Cons

The procedures to upgrade when using documentum software

Reasons for choosing CARA

I was not involved in the purchasing process

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KG

Kim G.

Sr. Systems Analyst/Programmer

Information Technology and Services

### "CARA: great tool, not so good support"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

5/10

July 15, 2020

My overall experience is OK. I know CARA is a powerful tool but if one doesn't understand how to use it and configure it properly, how powerful it is doesn't matter. I just wish there was more "how-to" documentation and better tech support. This is the general consensus among my colleagues as well. Our team develops solutions for several other departments across the county. When they have an issue, we need to be able to resolve it quickly. Technical support overall is pretty much non-existent; everyone is nice but if there's no resolution then.... I was given an account to login to but man, most of the time it didn't work (I had reset my PW several times) and when I did get in, I wasn't able to find what I was looking for - I eventually gave up. First, there should be a knowledge base of problems and solutions, secondly there should be a way to open a trouble ticket which should be immediately assigned to a tech-support person that can work with you on resolving the issue. DOCUMENTATION!!! A COMPREHENSIVE TRAINING MANUAL FOR DEVELOPERS; one that is tightly coupled with the amazing online class we were offered a couple of years ago.

Pros

I think CARA is a powerful tool. Integration with the Documentum platform and our existing business process was easy. The out-of-the-box functions are awesome; I especially love that you can customize to down to the level of an attribute. Finally, after having the product for a few years, we were offered an excellent on-line training (unfortunately at the time, I was developing in another tool... so I lost most of what was taught). Would be great if this training was recorded and saved to refer back to.

Cons

1\. One feature in particular is a dynamic quick search. HPI, another UI tool, has a feature that allows you to start typing in a search box and as you're typing, the results start to filter. The search goes across ALL columns (attributes) defined and it is invaluable. It adds a tremendous amount of flexibility and ease and greatly impacts productivity in a positive way. 2. CARA uses BRAVA! for document viewing but it doesn't offer much documentation on how to use it and use it effectively. I searched the internet and found something that helped me learn the tool but there seems to be a bug with it... there's no real tech support. 3. Why can't we customize the look and feel of the forms? That would be a nice feature so that more than one field could be placed on row.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HA

Hideaki A.

General Manager

Pharmaceuticals

### "Good software/implementation partner"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 15, 2020

Pros

software: High reliability and high quality Generis:Project management ability to implement EDMS system (CARA)

Cons

Lack of consultants and engineers to deploy in Japan

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HD

Hager D.

Network security and presales Engineer

Telecommunications

### "Cara in a glance"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

July 14, 2020

very Good

Pros

Ease of use and integration of other applications

Cons

different language support and different fields

Reasons for choosing CARA

Ease of Use, Very Good support, Team is helpful ..

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AR

Anees R.

Technical Lead

Information Technology and Services

### "Cara - Modern intuitive UI "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

July 14, 2020

The overall experience is great. Right from the product selection --> Communication --> config movement --> data transformation --> Testing --> Production go live. It was one of the best projects that I have ever worked with

Pros

We have moved from FirstDoc to CARA almost 2.5 years back and the response was excellent. We were surprised by the extent of a positive reaction. Never seen such a turnaround in the user sentiments. CARA provides intuitive UI and good OOTB features which enables end-user to locate and work on their content pretty easily. It also provides highly configurable UI for the administrators/power users to deploy the new changes very easily and effectively. We are very pleased and thanks to Generis to successfully migrate and transform our system to the new heights

Cons

Generis support can be better and they need to work on the documentation more effectively.

Alternatives considered

[Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)

[CARA](https://www.capterra.com/p/118031/CARA/)

Reasons for choosing CARA

Cost and licenses were pretty simple and project support was great from Generis. Configuration movement and customization rewriting were comparatively simple to other products. Generis support during the project was good and they were flexible and very much from requirement gathering up to the implementation

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/118031/CARA/reviews/)

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