# CARA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CARA the right Document Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118031/CARA/reviews --- CARA 4.2 (20) [View alternatives](https://www.capterra.com/p/118031/CARA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CARA Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AR Anees R Technical LeadInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “CARA provides intuitive UI and good OOTB features which enables end-user to locate and work on their content pretty easily.“ July 14, 2020 KG Kim G Sr. Systems Analyst/ProgrammerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “there's no real tech support. Why can't we customize the look and feel of the forms?“ July 15, 2020 KG Kim G Sr. Systems Analyst/ProgrammerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Would be great if this training was recorded and saved to refer back to.“ July 15, 2020 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use senthil V. Software Administrator Pharmaceuticals Used the software for: 1-2 years ### "CARA is 100% a better product than the Webtop & Firstdoc " September 10, 2019 4.0 Pros It is fast, ease of use and very good for Admin to troubleshoot and multitasking unlike the previous content management tools like Webtop,D2, Firstdoc. Cons Need a good annotation service to be added to CARA. Review Source LG Lakshita G. CEO Information Technology and Services Used the software for: 1-2 years ### "CARA-Managing Informaion in Industries" March 8, 2025 5.0 Overall experience was Great and the software is great in clinical document management and it provides some good features like document version control Pros The thing I like most about CARA software is it provides content management features with AI powered automations. Cons The thing I don't like about CARA software is that it has very few third party resources and it lacks advanced AI Features. Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) It provides more features and also it provides audit trails, document version control and many more features Review Source SH Stefan H. Consultant Management Consulting Used the software for: 2+ years ### "CARA in an highly diverse QM organisation" July 23, 2020 3.0 Pros Capability to generate language specific master data / taxonomies which helped the global organisation to stay in control of meta data systems while allowing local inits to adopt the taxonomies to their local needs and habbits. Very easy and fast way to hook in local adoptions/ configurations. Cons Difficult to manage the local adoptions on a globa level due to missing functionality of managing code segments in central libraries and therby avoid duplication of customizations for local enteties. Reason for choosing CARA Choose CARA because of the flexibility and functionality. Also the Generis organizations was vers responive and supportive during the sales cycle and beyond. Review Source Response from Generis December 20, 2021 Hi Stefan, Thank you for your review, it's great to hear that you enjoy the flexibility and functionality of CARA. CARA v5 has a built-in management of language aliases for all values. They are stored on objects and updated when dictionaries are updated; this allows full text searching / indexing in any language the customer wants. To find out more, please get in touch with us : info@generiscorp.com. Many thanks, The Generis Team. AR Anees R. Technical Lead Information Technology and Services Used the software for: 2+ years ### "Cara - Modern intuitive UI " July 14, 2020 4.0 The overall experience is great. Right from the product selection --> Communication --> config movement --> data transformation --> Testing --> Production go live. It was one of the best projects that I have ever worked with Pros We have moved from FirstDoc to CARA almost 2.5 years back and the response was excellent. We were surprised by the extent of a positive reaction. Never seen such a turnaround in the user sentiments. CARA provides intuitive UI and good OOTB features which enables end-user to locate and work on their content pretty easily. It also provides highly configurable UI for the administrators/power users to deploy the new changes very easily and effectively. We are very pleased and thanks to Generis to successfully migrate and transform our system to the new heights Cons Generis support can be better and they need to work on the documentation more effectively. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[CARA](https://www.capterra.com/p/118031/CARA/) Reason for choosing CARA Cost and licenses were pretty simple and project support was great from Generis. Configuration movement and customization rewriting were comparatively simple to other products. Generis support during the project was good and they were flexible and very much from requirement gathering up to the implementation Review Source WM William M. Software Developer Insurance Used the software for: 2+ years ### "Easy to use - intuitive Administration\\Control Panel" September 19, 2019 5.0 We have a legacy home grown application that is over 20 years old and on old technology (Mainframe\\COBOL\\CICS). It is tricky to integrate it with newer technology and one unexpected consequence of this is that it is difficult to retain younger workers with the older technology applications. Area by area we have been moving them off of the old and onto the new and the user experience is far superior. Greater search capabilities and options to integrate with modern applications. Pros I like how easy it is to get up and running. Within hours, we were able to install the product, connect to Documentum and have a basic working User Interface. Cons It's a testament to the product that have to nit-pick to find anything. Exporting and importing the overall configuration is all or nothing so there is no way to make minor development changes without exporting\\importing everything. We have a few configuration settings that are customized by environment (i.e. test\\model\\prod) that I have to change manually each time I import changes from Test to Model and Model to Prod. I would prefer more granular export\\import capabilities when developing to only export\\import the object I am changing. For instance, Dashboards and Custom Actions allow exactly the kind of capabilities that I prefer. That and the "cleaner look" lead me to using Dashboards much more frequently - almost exclusively. There are a few features in the more traditional Explorer UI that it would be nice to have in the Dashboard\\Portal UI like drag and drop, etc. Reason for choosing CARA We really loved the intuitive Control Panel. Watching the demo, I could instantly see how I would build out portions of our new solution. We are a company that is moving toward rapid development/agile strategies and Cara (especially Dashboards) is very agile allowing us to rapidly put a UI in front of our users, get feedback, and quickly make changes. Review Source KG Kim G. Sr. Systems Analyst/Programmer Information Technology and Services Used the software for: 2+ years ### "CARA: great tool, not so good support" July 15, 2020 4.0 My overall experience is OK. I know CARA is a powerful tool but if one doesn't understand how to use it and configure it properly, how powerful it is doesn't matter. I just wish there was more "how-to" documentation and better tech support. This is the general consensus among my colleagues as well. Our team develops solutions for several other departments across the county. When they have an issue, we need to be able to resolve it quickly. Technical support overall is pretty much non-existent; everyone is nice but if there's no resolution then.... I was given an account to login to but man, most of the time it didn't work (I had reset my PW several times) and when I did get in, I wasn't able to find what I was looking for - I eventually gave up. First, there should be a knowledge base of problems and solutions, secondly there should be a way to open a trouble ticket which should be immediately assigned to a tech-support person that can work with you on resolving the issue. DOCUMENTATION!!! A COMPREHENSIVE TRAINING MANUAL FOR DEVELOPERS; one that is tightly coupled with the amazing online class we were offered a couple of years ago. Pros I think CARA is a powerful tool. Integration with the Documentum platform and our existing business process was easy. The out-of-the-box functions are awesome; I especially love that you can customize to down to the level of an attribute. Finally, after having the product for a few years, we were offered an excellent on-line training (unfortunately at the time, I was developing in another tool... so I lost most of what was taught). Would be great if this training was recorded and saved to refer back to. Cons 1\. One feature in particular is a dynamic quick search. HPI, another UI tool, has a feature that allows you to start typing in a search box and as you're typing, the results start to filter. The search goes across ALL columns (attributes) defined and it is invaluable. It adds a tremendous amount of flexibility and ease and greatly impacts productivity in a positive way. 2. CARA uses BRAVA! for document viewing but it doesn't offer much documentation on how to use it and use it effectively. I searched the internet and found something that helped me learn the tool but there seems to be a bug with it... there's no real tech support. 3. Why can't we customize the look and feel of the forms? That would be a nice feature so that more than one field could be placed on row. Review Source AB Anshika B. Project Lead Information Technology and Services Used the software for: 2+ years ### "New to Content Management? CARA makes it easy for you!" September 11, 2019 4.0 I am a satisfied user of CARA 1.Easy to access via browser 2.Drag & Drop features 3.Easy movement of documents across folders 4.Highly configurable watermarks & overlays 5.Taxonomy, Category, Dashboard, Views & Capabilities - Very thoughtful features Pros As an End User - Easy of use As an admin - Ease of configuration & customisation, Readily available upgrade packages Cons There are certain product issues at times which CARA support is unable to help in troubleshooting as they would ask for a replication scenario but that isn't available always! Suggestion: Its an evolving product I understand & the venture with Box should be fruitful too. The suggestion that I have is, the partner companies should have easy access to rapid deploy packages. Quarterly meetings would also help build strong relationships with both clients & implementation partners. Reason for choosing CARA Better UI, more thoughtful product, highly configurable Review Source MD Michelle D. Manager, Retail Pricing Retail Used the software for: 2+ years ### "CARA is an amazing office tool!!" September 20, 2019 5.0 Getting out of the paper world, greater organization and tools that help us prioritize with ease. It was easy in the paper world to lose track of things on occasion but with CARA that's no longer an issue. Pros Its taken us from piles of paper on our desks to entirely electronic documents and provides a better, easily searchable file retention system. We can reference old documents as necessary with ease with its user friendly navigation. Its also great because we can partner with top notch CARA experts to customize options to help our specific office needs. They are always accommodating and ready to help. Cons Sometimes its slow when searching but honestly its nothing that's a show stopper and could be because we haven't upgraded as of yet. Reason for choosing CARA This decision was made many years ago when I was in a different role. I was not a part of the decision making process but I'm happy they chose CARA!! Review Source JL Jeff L. Lead Analyst Insurance Used the software for: 2+ years ### "An Extremely Versatile Tool" September 16, 2019 5.0 We're using CARA for various use cases, including replacing a legacy reporting tool, minor workflow for several business lines, and basic search and view functions. Pros Speed of new set ups and the versatility of the tool. We're still finding new ways to utilize it. Cons Dashboard reports are lacking some features that we would like to see, but new ones are being added all the time. Review Source AE Ashraf E. ECM Architect Information Technology and Services Used the software for: 2+ years ### "CARA is the ECM real Face" September 16, 2019 5.0 Exceptional Pros Ease of use, Ease of setup, Ease of deployment, Ease of Migration, Ease of configurations, Ease of Integration and Ease of dealing with the vendor. Cons Documentation can be a little better, more details need to be included Reason for choosing CARA in reality comparison is not fair to D2, CARA is far more superior that D2, from the moment that you look at the interfaces to the way you configure or customize them. CARA is a real winner Review Source BR Barbara R. Scientific Writer Pharmaceuticals Used the software for: Less than 6 months ### "A Just-Okay Program for Document Management and Sharing." March 17, 2022 4.0 It is good for sharing documents for review and editing, if you have a lot of time to figure it out. Pros I like that you can share documents with co-workers. Cons It's not a very user-friendly program, and it's not very intuitive. Review Source SG Satish G. Architect Pharmaceuticals Used the software for: 2+ years ### "Pros and Cons of CARA" July 14, 2020 3.0 Good tool with rich UI but poor workflow of components Pros Ease to use. UI is fabulous. Easy to customize and analyze the root cause. Cons Need good knowledge on JavaScript, difficult to understand the flow of components. Reason for choosing CARA Veeva was too expensive. Review Source VR Verified Reviewer Account Manager Information Technology and Services Used the software for: 1-2 years ### "Account Managers View on Cara" July 20, 2020 5.0 Pros Depth and breath of the system, good user interface Cons Sometimes not focused enough, too many moduls Review Source HA Hideaki A. General Manager Pharmaceuticals Used the software for: Less than 6 months ### "Good software/implementation partner" July 15, 2020 5.0 Pros software: High reliability and high quality Generis:Project management ability to implement EDMS system (CARA) Cons Lack of consultants and engineers to deploy in Japan Review Source EC Erika C. Senior Analyst Pharmaceuticals Used the software for: 1-2 years ### "Cara survey" July 20, 2020 3.0 Support was able to help me with issues pretty thoroughly. Pros I like most about the Cara software its graphical interface. Cons The procedures to upgrade when using documentum software Reason for choosing CARA I was not involved in the purchasing process Review Source RL Raul L. SAP and Documentum Lead Oil & Energy Used the software for: Less than 6 months ### "CARA vs Webtop" July 20, 2020 4.0 Pros I love the user interface interactions. I find more easier than Webtop and more effective. It is not complicated at all. Cons I think in this aspect I can I did not find anything I don't like as I am a heavy user of Webtop and Cara is very good. Review Source Response from Generis December 20, 2021 Hi Raul, Thank you for your review. We're very happy to hear that you enjoy using CARA. Many thanks, The Generis Team. PC Pinaki C. Programmer Analyst/Product Analyst Information Technology and Services Used the software for: Less than 6 months ### "CARA : Easy to Use, Flexible, Cost Effective Tool for Regulatory Information Management" July 14, 2020 4.0 CARA is one of the best Regulatory Information Management Tool available in the market and I would Highly recommend it's use. Pros I mainly use this software for implementing Regulatory Information Management for Life Sciences. It is very easy to use, User friendly, very flexible and customizable, Cost/Pricing is lower than other similar type of tools in the market like Veeva Vault RIM which has a higher License Cost and hence is not very good for smaller companies. Cons It should incorporate more features and segregate them in different modules like Registrations, Applications etc. Review Source NO Nathalie O. Senior Associate Consumer Goods Used the software for: Less than 6 months ### "Review from an irregular user" September 11, 2019 2.0 Pros It is very easy to learn how to use it and the videos received from the vendor although lengthy were useful Cons There were some features like dragging and dropping that were not present at the time Review Source HD Hager D. Network security and presales Engineer Telecommunications Used the software for: Less than 6 months ### "Cara in a glance" July 14, 2020 5.0 very Good Pros Ease of use and integration of other applications Cons different language support and different fields Reason for choosing CARA Ease of Use, Very Good support, Team is helpful .. Review Source SA Stephanie A. businesswomen Used the software for: ### "no flaws" March 12, 2018 5.0 Pros They are stable, and highly configurable product. It is truly a great product and designed with the user in mind. Review Source Similar Products Featured ## Related categories [Content Management](https://www.capterra.com/content-management-software/)[Document Management](https://www.capterra.com/document-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.