--- title: "Tripleseat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tripleseat Software - reviews, pricing plans, popular comparisons to other Event Management products and more." source_url: "https://www.capterra.com/p/118047/Tripleseat/" page_type: "product" language: "en" --- # Tripleseat Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tripleseat ## What is Tripleseat? Event Management At Your Venue Made Easier Than Ever: Tripleseat streamlines the event booking process without increasing your workload. Access all the features you need from a single platform. User-friendly software that keeps up with you. Tripleseat makes booking and planning any size event easy: -Comprehensive insights into your business with custom reports -Communicate better with your guests -Take deposits and payments faster than ever -EventUp listing: the largest venue directory ## What is Tripleseat used for? [Event Management](https://www.capterra.com/event-management-software/)[Event Booking](https://www.capterra.com/event-booking-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Recognitions Shortlist Overall rating Based on 575 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Pros & cons Streamlined daily workflow tool Centralized client interaction hub Email deliverability and usability issues Cumbersome menu editing process Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Ticketing / 2026 - Event Booking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Tripleseat alternatives Highest Rated [4.9 (788)](https://www.capterra.com/p/147664/EventCreate/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (6,108)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,099)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (1,329)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/118047/Tripleseat/alternatives/) ## FAQs about Tripleseat Overview ### What problems does Tripleseat solve? Tripleseat solves disorganized event booking, scattered client communication, and manual proposal, contract, BEO, and payment workflows by centralizing everything in one shared system. Event planners, venue sales teams, restaurant managers, chefs, and operations staff use it to prevent overbooking, track leads, coordinate handoffs, and keep clients and staff aligned in real time. Answer based on 254 reviews Overview ### Which roles and teams benefit most from Tripleseat? Tripleseat is most used by event managers, coordinators, and directors who oversee bookings, proposals, guest communication, and day-of logistics. Sales managers and event sales teams rely on it to manage leads, contracts, and revenue pipelines, while general managers, owners, and hospitality leaders use it for visibility into operations, team performance, and event profitability. Answer based on 572 reviews Overview ### What company size and industries is Tripleseat built for? Tripleseat is designed for small businesses, which make up 67% of reviewers, and serves hospitality most often at 27%. It is built for restaurants, catering, hotels, wineries, breweries, bars, nightclubs, private events, stadiums, corporate events, and bowling alleys, with strong reviewer representation from Restaurants at 26% and Food & Beverages at 21%. Answer based on 575 reviews Features and Usability ### What are the key features of Tripleseat? Tripleseat includes core event management tools like event calendars, lead capture, booking status tracking, and Banquet Event Orders (BEOs). Differentiating features include customizable email templates, client communication threads with read tracking, contract generation with electronic signature, invoicing and payments, document storage, reporting, and team task collaboration. Answer based on 240 reviews Integrations ### Which third-party tools and platforms does Tripleseat integrate with? Tripleseat integrates with Microsoft Outlook, Google Calendar, OpenTable, DoorDash for Merchants, Prismm, and Stay In Touch, with additional catalog connections including Mailchimp and Constant Contact. It supports over 20 integrations across calendar sync, restaurant and event operations, delivery, venue layouts, lodging, and email marketing. Answer based on 43 reviews Getting Started and Support ### How easy is it to onboard and train a team on Tripleseat? Tripleseat offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Reviewers say sales staff, coordinators, admins, and new hires often pick up daily tasks quickly, sometimes within days, while reporting, setup, and advanced customization usually take more time and guided support. Answer based on 35 reviews Getting Started and Support ### What customer support options does Tripleseat offer, and how do users rate the experience? Tripleseat offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, and helpful during setup, training, and troubleshooting. Some report slower replies, unavailable chat, or account managers who feel less hands-on, especially with complex issues or cancellations. Answer based on 148 reviews Features and Usability ### How well does Tripleseat handle event management? Tripleseat centralizes event planning, booking, calendars, proposals, contracts, payments, and client communication in one system. Venue teams, caterers, and coordinators often find it easier to track event status and daily details, though setup, training, printing workflows, and some calendar, search, or recurring-event needs can still create friction. Answer based on 240 reviews Features and Usability ### How well does Tripleseat support team collaboration? Tripleseat keeps teams aligned by sharing live event details, tasks, notes, and client communication in one place. Sales teams, coordinators, restaurants, and multi-property venues often use it to hand off work and avoid missed updates, though some teams want better change tracking, mobile alerts, and more training resources. Answer based on 85 reviews ## Who uses Tripleseat? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined daily workflow tool 97% positive reviews out of 66 Most reviewers describe ease of use as making daily tasks faster, more manageable, and less stressful. Email deliverability and usability issues 66% negative reviews out of 67 Most reviewers report email communication struggles, including messages landing in spam, confusing threads, and missing key features. Sandra D. Restaurant Events Consultant, 1 employee. "I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. " Centralized client interaction hub 95% positive reviews out of 64 Most reviewers appreciate client communication tools for consolidating correspondence, sharing documents, and enhancing client relationships. Cumbersome menu editing process 66% negative reviews out of 38 Some reviewers indicate menu management is time-consuming, with editing difficulties, formatting inconsistencies, and inefficient navigation. Comprehensive organizational platform 97% positive reviews out of 29 Most reviewers indicate organization features help prevent scheduling conflicts, centralize information, and simplify team coordination. Alanna F. Director, 2 - 10 employees. "Keeps our team organized, streamlines planning between kitchen and planners" Frequent technical glitches 77% negative reviews out of 35 Most reviewers find bugs and issues disrupt workflow, causing slowdowns, crashes, and delays in problem resolution. ## Features AI summary Based on 7,313 Event Management reviews Capterra data shows that buyers of Event Management software rank the following features as their top priorities: - **Registration Management** (**53%** of reviewers rated this feature as critical) - **Event Scheduling** (**52%**) - **Attendee Management** (**48%**) Tripleseat supports all three features that reviewers rate highest: **Registration Management**, **Event Scheduling**, and **Attendee Management**. Together, these capabilities help businesses manage sign-ups, coordinate event timelines, and keep attendee details organized, allowing teams to run events more efficiently and deliver a better guest experience. Registration Management 4.8 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Event Scheduling 4.8 (52) 82.69% of 52 reviewers that rated this feature as important or highly important Plan an event's time and location Mobile Access 3.9 (24) 75.00% of 24 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customizable Forms 4.4 (24) 79.17% of 24 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Reporting/Analytics 4.6 (49) 77.55% of 49 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Calendar Management 4.8 (44) 90.91% of 44 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Tripleseat 162 features ### All Features - 2D/3D Designing: Designs generated in either 2D or 3D format - 360-Site Stream: Create and add 360-degree videos to the virtual tour - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agenda Management: Access event or meeting agenda online - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Attendee Tracking: A list of registered participants - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Banquet Management: Coordinate food and beverage delivery for events. - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Categorization/Grouping: Organize and group data or items based on various criteria - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Conferences/Conventions: Software that specializes in managing events such as conferences, conventions and trade shows - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand - Credit Card Processing: Accept and process credit card transactions - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Diagramming: Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drafting: Prepare preliminary versions of digital documents, technical drawings, or design mock-ups for review - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Marketing: Plan marketing campaigns for events - Event Registration: Online registration for events - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Exhibit/Vendor Management: Manage location logistics and coordinate the participation of exhibitors or vendors in an event - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Food & Beverage Management: For businesses handling food & beverage operations - For Breweries: For breweries, wineries, cideries, and craft producers. - For Catering Businesses: Software designed for caterers and catering businesses. - For Training/Education: Used for training or educational purposes - For Wineries: Designed for winemaking businesses - Forecasting: Form predictions based on past and present data/trends - Functions/Calculations: Perform various mathematical calculations using the data - Historical Reporting: Information, data and reports that are being tracked over time - Image Editing: Edit, touch up, and convert images for publishing - Interactive Reports: Edit and personalize data view as needed - Internal Meetings: For use in meetings within the company - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Currency: Manage and handle various international currencies - Multi-Event: Utilize the same app for multiple events - Multi-Facility: Designed to facilitate operations for more than one facility. - Multi-Location: Manage and support multiple locations - Multiple File Format Support: Supports multiple file formats, such as Doc, Docx, PDF, HTML, etc. - Notes Management: Allow users to create, edit, and sort multiple notes - Online Booking: Book meetings and appointments through a website or digital platform - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Predictive Analytics: Predict future data based on historical data sets - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rendering: Generation of non-photorealistic images from a 2D or 3D model - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Room Block Management: Book and manage rooms at an event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Visualization: Having a bird's eye or aerial view of floor plan or property displaying structural and design details in 2D or 3D - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Management: Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Seating Map: For selection of seat at booking or check-in - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Site Analysis: Analysis of a property to determine its best use based on location, local zoning regulations, codes, and economic viability - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Space Management: Manage occupancy and space utilization in facilities and buildings - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utilization Reporting: Track the frequency of asset usage - Venue Management: Includes all operations and activities associated with a physical space or location that is used for hosting events - Video Layouts/Views: Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) - Vineyard Management: Manage information about vineyards, including design, plantation, and maintenance of grape harvest - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Wait List Management: Record, update and manage waiting lists - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Weddings/Parties: Software that specializes in weddings, public and private parties - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (567) 4.5 Based on 567 reviews ## Pricing Value for money 4.6 (512) Value for money 4.6 (512) 4.6 Based on 512 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[ Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (545) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (545) 4.7 Based on 545 reviews ## User reviews Overall rating 4.7 Based on 575 reviews Filter by rating 5(427) 4(124) 3(12) 2(6) 1(6) Mentioned topic Sorted by most recent BB Bree B. Events Ops Manager Hospitality ### "Great features and interface!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 21, 2026 Overall, my experience with TripleSeat was very positive. It was a valuable tool for hospitality event management and helped keep event details, planning, and layouts organized. The event layout capabilities were particularly useful and made it easier to communicate the vision and logistics of an event to the teams responsible for executing it. Pros TripleSeat was a great tool for managing events in the hospitality industry. One of the features I found most useful was the ability to create and manage detailed event layouts. Being able to visualize the setup and clearly organize the different elements of an event made it much easier to coordinate with internal teams and ensure everyone understood the event plan. It was especially helpful for keeping event details organized in one place. Cons The system could take some time to learn, particularly when managing more detailed events and navigating all of the available features. Some of the functionality felt more complex than necessary for simpler events, but once I became familiar with the system, it was much easier to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CT Courtney T. HR Manager Hospitality ### "Easy to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 5, 2026 Great experience. The events department preferred this software over the others that we demoed. Would recommend to anyone looking. Pros Security was great. We used this product for events at our business and we never had to worry about any security threats with people's personal info. It was also very user friendly, staff and management used it with ease. We never needed to involve IT for any help. Cons It was a little more costly than other options. It would have been great to see a better deal provided for using this software at multiple locations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aireanne T. Owner Food & Beverages ### "Event planning helper" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 11, 2026 Overall, our experience with Tripleseat has been very positive. It streamlines the entire event process from booking to execution, and keeps everything organized in one place, which saves time and reduces back-and-forth. Once you get past the initial learning curve, it becomes a really efficient tool that helps manage multiple events and improves overall workflow and communication. Pros We really like how Tripleseat keeps everything organized around each event proposals, menus, contracts, and communication all in one place. It’s especially helpful for fully custom catering since it allows flexibility without losing structure. Setup can take some time, but once it’s running, it streamlines the entire booking and planning process. Cons Steep learning curve at first Pricing can be high for smaller businesses Some features feel more venue-focused than catering-specific Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mai M. Managing Director Hospitality ### "10/10 No notes!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 10/10! I have enjoyed the most wonderful experience with TripleSeat and can't imagine ever going back to another platform! Pros I have become the BIGGEST fan of Tripleseat! I use it daily for my event management and it is truly the most user friendly platform I have had the pleasure of using! It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily! I truly could not be happier to have implemented this platform at my small company! Cons NO cons! Truly! I was nervous as I am always anxious about using new platforms but I picked this up with ease and now can't imagine life without it! Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) It was becoming incredibly antiquated and Tripleseat was a MUCH better match for our needs! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Maxwell P. General Manager Hospitality ### "The Sales and Catering Power Couple That Streamlines Our Hotel Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2025 Tripleseat combined with Opera PMS has completely transformed our workflow. It bridges the gap between our sales team and the operations team, ensuring everyone is looking at the same numbers. The ability to manage events and room blocks in one cohesive flow makes the investment incredibly worthwhile. It allows us to focus on selling and servicing our guests rather than getting bogged down in administrative data entry. It is an essential tool for any modern hotel looking to maximize efficiency. Pros The absolute standout feature for us is the integration with Opera PMS. It is a massive time saver because we no longer have to manually duplicate data between our sales system and the front desk software. When we build a room block in Tripleseat, it pushes to Opera seamlessly, which eliminates human error and keeps our inventory accurate in real time. The Ease of Use is fantastic compared to legacy systems. The interface is modern and intuitive, so new sales managers pick it up very quickly. Customer Support has been stellar, especially when we were initially configuring the mapping between the two systems to ensure revenue codes matched up perfectly. Outstanding value for the money involved! Cons While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. The Value for Money is there, but it is definitely a premium price point, so smaller independent hotels might find the cost a bit high. Also, the data sync usually happens on a schedule rather than being instantly live every single second, so you have to be patient if you make a last minute change. Switched from [Delphi](https://www.capterra.com/p/211093/Delphi/) Cost was a huge factor and ease of use is crucial when it comes to saving time. Alternatives considered [EventCreate](https://www.capterra.com/p/147664/EventCreate/) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reasons for choosing Tripleseat The usability and integration with our Hotel PMS Opera was crucial. We didn't want to have to reinvent the wheel just to transfer information to and from the 2 different systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IL Ilaria L. Assistant Reservations Manager Hospitality ### "Great platform for restaurant events" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 25, 2025 The experience was smooth and easy. The team is always super helpful and ready to assist you if you have doubts/questions. Pros Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful. Cons The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Because we wanted to have a platform that integrates directly with SevenRooms and that would automate some steps, as Monday.com was all manual. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KW Kathryn W. Head of sales Hospitality ### "The BEST venue managent platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 24, 2025 The system is great. The team behind them in the UK and support is fantastic. Easy to use. Looks good. Great reporting. Pros The ease of use is 100% the reason i have Triplseat. Having a sysrem that is quick to respond to my guests, that can be personalised and keeps all the data in one place has only increased my sales. Its a sysrem that keeps me ahead of the competition. My team love it too. Cons I would like to be able to add more event status in that suits my business. But its a minor bug bear Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FH Freddie H. Business Development Manager Hospitality ### "CRM I have dreamed about " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 22, 2025 Phenomenal, fantastic tool to really help people develop and grow business and clear tasks to be better salespeople Pros Fantastic for prospecting and client management, really helping me developing business with key contacts but also to save new leads Cons If I have to say, just that everything i need to click, nothing is automated for example payments when a client paid, needs to be changed automatically. Switched from [Easol](https://www.capterra.com/p/218665/Easol/) CRM capabilities. Easol doesn’t have this functionality Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AT Andrena T. Catering Manager Restaurants ### "Overall a great product for catering services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 My experience with Tripleseat was great it was super easy and helpful for our catering team to use and work together. Pros Tripleseat allows ease of managing a calendar, events, invoicing clients and building a menu throughout the system Cons Sometimes it was slow, but that was primarily based on when they were doing updates onto the system but overall I had no issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DB Danny B. Director of Events Restaurants ### "Tripleseat helps through great events a sell lots of beer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 23, 2025 Overall the platform is good if you need all that it offers. The customer support is good and the account managers are very helpful when you need higher level help. Pros Overall Tripleseat is great and works well if your venue has the need for a customizable event management platform. It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information. Cons The built in discussion (email) platform is a little clunky and can be difficult especially from a client perspective. It has improved over the years and more updates are planned to make it more like a traditional email platform. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/118047/Tripleseat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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