Who Uses This Software?

Restaurant, Hotels, and Unique Venues with Private Dining and Banquet spaces.


Average Ratings

140 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Tripleseat
  • www.tripleseat.com
  • Founded 2008
  • United States

About Tripleseat

Tripleseat is a Sales and Event Management web application that generates sales and streamlines the planning process for restaurants, hotels, and unique venues. It is the first web-based system created by hospitality event managers for hospitality event managers. Since 2008 Tripleseat has taken the restaurant business by storm providing solutions and simplifying the event process from start to finish. Over 2,500 venues and18,000+ event industry expert trust Tripleseat.


Tripleseat Features

  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties

Vendor has not completed this information.

  • Banquet Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Contract Management
  • Costing
  • Customer Database
  • Event Management
  • Facility Management
  • Inventory Management
  • Kitchen / Menu Management
  • Order Management
  • Quote Management
  • Recipe Management
  • Waitstaff Management
  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Attendee Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Event Management
  • Food & Beverage Management
  • Multi-Facility
  • Reservations Management
  • Resource Booking
  • Sales Management
  • Staff Management

Vendor has not completed this information.


Tripleseat Reviews Recently Reviewed!


Capterra loader

The system every Private Dining Sales person has been waiting for!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.

Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Cons: My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Overall: I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.

I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Capterra loader

Best event planning software on the market

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed!

Cons: There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day!

Overall: Everything from being more organized, more efficient, client management, lead management to cost and financial analysis.

Switched from Caterease and could not be happier!

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality of Tripleseat is day and night from our previous provider. I love that I am able to figure out anything questions or modifications on my own because it is so easy to navigate, If I do have a questions that is tricky, there are many ways to reach out and get help in a timely manner. When we started up with TS, we were in a time crunch because our previous provider was about to go dark on us. TS expedited our menus and start up without me even asking and made it a complete breeze to being. I was so impressed and appreciated everything from start to finish while brining on TS that I asked my rep to forward a email to the CEO. The CEO himself reached out to me within hours to thank me. SO IMPRESSED with this company, product, service!!

Cons: We have been with Tripleseat for over a year now and my only con would be the reports section of the software. It is'nt not as user friendly as I would hope and seems limited. I would like to be able to customize this to use for reporting more.

Tripleseat is a life saver in the event planning world!

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It really helps me and my team stay organized and better work together. Since transitioning to Tripleseat, all members of the team can work on each event instead of us each working in our own bubble. Events are more thorough, cohesive and guests get better attention. The tasks in the system are the best "task management" tool I've come across.

Cons: It sometimes feels that the help desk doesn't listen to you when you're trying to voice a complaint/error. They're quick to blame you or your other software before they even try to understand the issue and almost refuse to get on the phone with you.

Overall: I'm happier and more productive at work. We also have happier customers who feel better taken care of. We are more thorough and proactive and our guests can tell. It also helps us stay on top of past guests/events so we remember to stay in touch and keep them coming back!

Changed the way we do business!

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Previously, all of our event leads were coming in directly through email and we were tracking by typing them into our outlook calendar. Stone ages, I tell ya! Now, our entire events team has access to all conversations, can edit contracts at any given time and are able to cut down our response time in half. Tripleseat has been a huge improvement for us!

Cons: Some of the customizations and communication pieces aren't super helpful. We've had an issue with multiple emails being sent to our shared inbox, but received very little help to fix the problem. Additionally, the email thread is very hard to read sometimes when the body of the email is copied in. The communication flow could be a lot cleaner. We also would like to see a place where we can store data regarding the event (post event), particularly follow up notes.

Overall: Tripleseat has truly been a game changer for us! We are definitely happy with their services, however we would love to see some custom changes in the near future.

Capterra loader

Tripleseat has made my job so much easier!

Oct 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best feature in Tripleseat is the ability to make a change once, to multiple documents. This saves so much time and energy! I love the ability to completely customize the program itself, too. Reporting has never been easier. Simply select what you want to see, then generate. Their helpdesk staff are incredible as well--very speedy and informative. Overall, could not do my job without this software system!

Cons: The only downside is not being able to print calendars. I do understand the reason though--Tripleseat is meant to be current and up-to-date at all times. Once you print the calendar it is no longer accurate, essentially. However, there is still a need for printed calendars in my job.

Overall: Ease of doing my job, tons of time saved.

Tripleseat User Review

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user-friendly and streamlined. My favorite feature has got to be the tasks which you can link to an event or contact. This really helps me stay on track. I can even create tasks for non-event items such as book-keeping or outbound sales.

Cons: I think the messaging feature is not useful because it creates a duplicate communication log if you are also using regular email to correspond with clients. It's not a bad feature, but I just don't think it's useful.

Overall: I love the ability to track events, sales and contacts in the Reports section of Tripleseat. This is very helpful when forecasting for year-over-year sales.

Easy to Use and Very Effective

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am from a hotel background. After using a certain product for many years I was a little nervous of using Tripleseat. After getting on the software, not only was it so informative and easy to use, but the support you get from the customer service is even better. They added elements when I couldn't find things on reports and even worked on different additions for the company. THEY ARE THE BEST!!!

Cons: Because it was new, there were some things that needed tweaking but after all the 6 years I have been working on it, it has really been great!

The best, my go-to event software!

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Tripleseat - every property I have worked at I have immediately implemented Tripleseat as our event software. It's easy to use, user intuitive and helps keep everything organized no matter the size of the team. Excellent customer service as well that is responsive and helps troubleshoot event the tiniest of issues.

Cons: The only con I can think of is that there is no mobile app for this product. It is mobile friendly when you open in your web browser but a mobile app would make it 100x easier to use when working remotely from your phone or tablet.

Capterra loader

Great and useful software!

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pros:

- Easy! It is really easy to learn and flexible to adapt to your venues' needs.

- My coworkers love the layout of the event orders

- Costumers love the ability to sign contracts online and the ease of communications

I have worked with several different software and TripleSeat is definitely my favorite. I have carried to any new company I go to.

Cons: Cons:

The set-up part of it (at the beginning) with the staff is a little time consuming and the response was slow. Once we were over the initial set-up part, it all went smoothly.

Event Coordinating Just Got Easier!

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a literal ONE STOP SHOP for all of your Event Coordinating & management needs! It houses all of your leads, easily converts them to a contact or event, allows you to customize what suits your venues needs by building as many templates as necessary & always easy to modify! Also a great overview of your week, easily generates reports, sales etc.

Cons: I can't say much that I dislike about the software, my team & I use it from clock-in to clock-out & also easily manage our events on off days if needed via smartphone.

Easy To Use For Client and User

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The program makes communication incredibly simple and provides great tools for guest interaction. I particularly love how quick the customer support team is to respond to any questions and/or issues that come up. They are incredibly receptive to feedback as well.

Cons: The only issue we have at the moment is that there is no recurring event feature. We have multiple groups that meet at the same time in the same room on a weekly basis and we have to manually enter them in each time. I am told that they are developing this software though!

Capterra loader

Tripleseat is Absolutely Amazing!

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is SO user friendly. The fact that I don't need to be in front of a computer to send a contract and update a BEO is super convenient. The Tripleseat team is also a dream to work with! Anytime that I need anything, I know that the team is only a quick email or call away.

Cons: Literally no cons! Very easy and modern way to book events.

Overall: Tripleseat is a great product! Anywhere that I go, I am sure to make Tripleseat the software for bookings. They just listen and are always a few steps ahead of everyone else.

I LOVE this software

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THE TEAM! This team is so helpful and ready to assist at a moments notice. They are all friendly and very well versed in the event world. The software is easy to use, easy to train on, and makes selling a breeze.

Cons: None to speak of :) I have had a lot of feedback for the TS team in the past - being a customer for 5+ years. They listen closely and make improvements when appropriate.

There are constantly new upgrades and bonus features coming out to help us work better!

Tripleseat is a game changer!

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tripleseat not only keeps me organized but I use it for every aspect of planning events at our restaurant. I don't know what I would do without it! Our management team stays on the same page by having shared access to the calendar. This also allows us to appropriately staff for specific dates by blocking out RTO dates around event-heavy weeks. I love the ability to capture leads, keep track of repeat clients, create contracts, update BEOs, manage food and beverage costs, and MORE all in the same database. Tripleseat rocks!

Cons: Can't think of a single thing. I used the Caterease software program for several years and when I started using Tripleseat it felt like I went from driving a used KIA to a brand new BMW.

Overall: Tripleseat is a game changer!

Switching to Tripleseat has saved me so much time in the booking process!

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Tasks follow up reminders are amazing!!! Being able to have some tasks auto populate are wonderful. I have about 15 different auto tasks that automatically get created when the status of an event changes. When I send out a contract it will auto task a reminder for the due date to remind me to reach back out to the client.

Cons: The spell check doesn't work when you are in an email and right click (doesn't show words to click to change spelling). I wish it was easier to get on the phone with support, however they are pretty quick with email.

Overall: Saves me time and increased the turn around time for confirming events.

Capterra loader

Tripleseat has revolutionized how I do business.

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having a platform that not only aggregates my leads, but allows me to turn them into events, send out contracts, receive payments, and pull reports so I can see all of my financials in one place is incredible. Before Tripleseat I was sending out customized PDFs to all of my events, but it definitely wasn't a viable long-term option. Tripleseat has allowed me to open a second location seamlessly, basically tripling our business.

Streamlined & Functional

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that not only can I quickly send materials to potential guests, but it also logs all of the information in one spot so I'm not constantly searching through emails and notes to remember any details. I also like that it takes away a lot of the extra work I was putting on myself, from computing proposals to drafting contracts, so I can respond to guests more quickly and with more information while taking away a lot of the hassle.

Cons: I don't like that I have to input so much information right off the bat - it is time consuming to have to click through to add Account, then Contact, just to put information in. I wish that step could be saved for later so quick holds could be added.

Overall: Streamlined, organized, and user friendly.

TS streamlines everything. Support is so quick to provide all the necessary changes and info. Loveit

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and it's extremely customizable. I love having the ability to have clients digitally sign and approve BEOs from any device.

Cons: I wish I could have interactive event orders , but the communication portal makes handling beo changes a breeze. I wish there was a good mobile app but the mobile site works well.

Overall: Streamline guest and staff communication. Easy of templates and updates of guests approvals with live link updates so save our clients time.

Love my Tripleseat!!!!!

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use and that I can always pull it up on my cell phone as well. My favorite features are the copy beo, the reports, pulling up events by client name or event name, just to name a few.

Cons: There is really nothing that I do not like about this program.

Overall: Tripleseat has been the best system I have worked with. Their team is always very quick to respond and to answer any questions that I may have.

Tripleseat has allowed me to be much more efficient with hosting events.

Jun 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was very easy to learn, and the customer support is great. I do not currently have it setup to accept payment, but the fact that customers can e-sign so easily has been great. They also have been diligent about making updates and improvements and clearly explaining how to use them.

Cons: The discussions (messaging through the software via email) function has been a bit tricky for me. My messages often go to customers' spam, and the formatting isn't intuitive.

Overall: It has been a huge time saver since previously we were managing events with documents and spreadsheets.

Capterra loader

Very User Friendly

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It is so user friendly! I have used so many reservation programs, Reserve, Gather, Sales Force, Catermate and CTUIT. I needed a training course for those systems, especially Sales Force! This is by far the most user friendly. I literally learned it in a day and revising templates is so easy and it looks so clean and professional.

Cons: No cons here at all. So far I have been very happy. My venue has been using Triple Seat for a year. And getting our restaurant managers on board was easy!

Overall: The templates that are easily customized are my favorite. I am able to choose the template for each unique email and able to integrate photos, our wine list, events information. All looking very professional. Sending the contract which can be e-signed is awesome!

Tripleseat is super user-friendly allowing me to spend more time with clients than software.

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A lot of software like this has SO many features that most planners don't even use. Tripleseat is simple, but extremely effective. Reports are easily accessible and I can see everything that's going on for the month and future.

Cons: Copying BEO's will copy the BEO number as well causing searching for a specific order a little troublesome having to sort through ALL of those BEO's first.

Tripleseat

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how organized the product is and how it helps myself and my staff stay organized. We have event spaces and getting together BEO's and updating invoices, down payments, etc. in real time for other managers to see is phenomenal.

Cons: Overall I'm very happy with this product. The customer service is usually very helpful and for a small-medium sized restaurant it works well!

Love it!

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is great, features and tools are great - almost everything is perfect. It makes working with 4 different locations so easy. The communication with our staff and with our guests is so simple now! Love!

Cons: I've been having huge problems sending emails to @att.net and @sbcglobal.net lately. Customer service is helping but it would be nice if this issue never came about.

Capterra loader

Simply could not do my job without Tripleseat!

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to navigate, customizable, and terrific customer service. I have been using Tripleseat for years and recommend them to every event planner I know. They continue to make terrific improvements and adjustments when necessary in order to keep their product up-to-date.

Cons: Communication with clients within the Triplseat discussion tabs can be a bit tricky to navigate sometimes.

Capterra loader

Excellent!

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tripleseat is very intuitive and user friendly. It has helped us grow our catering and events business. Having Tripleseat keeps us organized and maintain an open line of communication with our customers as well as internal staff.

Cons: The credit card processing is a higher rate than the owners wish to pay. Otherwise I do not see any other cons in the software or the tech support.

Capterra loader

Love TripleSeat!

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have access to all my documents (contracts, beos, kitchen sheets, menus, etc) from anywhere on my phone. Customers have the ability to view and sign documents online and my team is always connected.

Cons: I wish it integrated with my POS system but other than that I really really love TripleSeat and its functionality.

Overall: Ability to work from anywhere and stay connected with my customers and team.

Invaluable

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The organizational aspects are the most important. The events are laid out well and the software is easy to use.

Cons: The design and layout are a bit dated and difficult to customize. It would be nice to be able to easily customize the layouts for each page, however, I find that the design element of this software is limited in what it can do.

Overall: Daily organization of events

Very user friendly. Great system to keep all your contacts & information in.

Apr 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That I can keep all my notes, beo's, kitchen menus, etc in one database online. If I ever lose a physical copy of a contact I can always go online and pull up the information.

Cons: Sometimes the system has a few minor glitches when trying to input BEO's. The thing I like the least is when I search a name and 5 Jon Doe's show up you have to select one and then start your search over if that is not the correct person.

Overall: Keeps me organized, they have created a user friendly discussion so you can interact with other event professional.

Capterra loader

Tripleseat over all other options

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the calendar feature along with the intuitive design of the software. It makes use whether a first time user or a seasoned user simple and straight forward. Also, adjusting items, drop-downs etc is SO simple

Cons: Only issue for me is the notes feature on the calendar is too small for me to notice...think that is more of a glasses issue though :)

Tripleseat makes it easy to keep track of scheduled events and leads.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the calendar keeps track of events marked as definite, tentative, prospect, etc. I also like that when a new lead comes through, it automatically shows you what you already have booked on that day on the side of the lead form.

Cons: I wish that creating or editing documents and contracts was a bit easier and involved less HTML use.

Tripleseat and our Catering Company

Aug 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tripleseat has numerous functions that allow for speedy BEO creation and client to business communication. It lays all aspects of the event order out in easy to read fashion for the customer and creates easy to communicate documents & prep sheets for our kitchen.

Cons: The customer service team is speedy to respond but doesn't always give straightforward answers. There's a couple things I've requested but they cannot help with. Some things I request aren't easily changeable, however.

Great program

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Mobil features are great. Easy to use while on the go or at your desk. Discussion portal as well as sending contracts through the software make it so easy.

Cons: Some clients have trouble navigating the guest portal and finding where to sign the contract. Also if they don't use the original link, sometimes a credit card cannot be uploaded.

Efficient, quick, simple

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tripleseat is very efficient, and simple to use. It doesn't take long to learn it, and it is highly customizable. The documents and invoicing are super quick and easy to use, look professional, and allow my clients access to pay their own bills without me needing to do any extra work. I especially like the client-facing portal, integrated payment processing, and reporting.

Cons: It's a very light program, which means it doesn't have an in-depth database. As a result there are a few features that are absent, like inventory management, menu item reporting, and multi-level item categorization.

Overall: My job is more efficient now - I get more done in less time!

Absolutely the BEST event software

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for both the venue and the client

Accessibility from anywhere

Customizable to suit needs and wants

Customer support - availability and productivity

Detailed Reporting

Cons: I honestly have nothing bad to say about this software.

Overall: I have used multiple platforms across the span of my career, from Gather to Delphi to Salesforce, and can honestly say that Tripleseat is my absolute favorite. It has been a true game changer in my current position as we were originally doing everything manually - we're talking excel spreadsheets and word documents. The time it took to process a lead, then draw up contracts, etc was very inefficient to say the least. This software has played a major role in our success and sales increase year over year.

I LOVE Tripleseat. It is a great platform that allows we to stay organized and speed through my day

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use and helps overall communication with both clients and colleagues. Clients love how easy it is to review contracts and BEOs

Cons: While clients can sign contracts electronically, they are not able to fill out credit card authorization forms electronically. I would love to see this feature in the future.

Capterra loader

Streamlined, Life Changing, and Professional.

Nov 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Our team used spreadsheet after spreadsheet in order to conduct the booking and detailing process. We can now do it all with a few clicks of a button. Before Tripleseat, we had no history or data of how we were doing as a company. Now we can better plan and forecast and book our events smoothly!

Cons: Our wishlist would consist of longer setup/teardown times, functionality of multiple booking windows and an actual mobile app vs. the web app. These are all things that have been shared with the development team. I will say, they listen and in many times we've been heard. I am sure these are all things coming down the pipeline!

Tripleseat Review

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tripleseat is extremely user friendly and offers great reporting features. Their customer service team is amazing and responds to most questions within minutes. Also very open to suggestions from users and actually implements them!

Cons: Nothing - I have never had a single complaint about the software.

Fabulous and Streamlined Event Software

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love that they actually read your questions, respond to your recommendations with improvements and genuinely seem to care about the customer's overall experience.

Cons: We wish that they had an ap! It is such a great program and an ap would make it even more convenient for everyone to use right from cell phones.

Its great and well done software. I have to say even though it needs a few upgrates. Over great.

Feb 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The soft ware its easy to use. My staff love it because it makes their jobs easier. Software beest yet to see.

Cons: Sometimes it just drops and but custumer service is a great help to fix any issues we may have. Updates need to happen more often.

Overall: It.makes.my day, with well stablished programs. I use this program to do my daily do's.

Capterra loader

We love Tripleseat! Everything in this software is SUPER easy and VERY user friendly!

Oct 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can customize templates to your company's specific needs for layout, information, policies, etc. They are very responsive to requests and get back to you with results sooner rather than later. They are constantly asking for feedback on ways to improve and implement useful suggestions quickly. They have very friendly staff, who are very helpful and their weekly training seminars are useful for continuing education and ongoing training. THEY LISTEN! Web-based operations makes the software easy to access, and helps busy sales pros who are always on the go.

Overall: Building, growing, and increased sales.

TripleSeat makes contract creation a breeze! I don't know how I would stay organized without it.

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The contract look so easy to read! Basically this software makes us look professional even though our events team is comprised of only 3 people!c

Cons: Modifying a form structure is hard on the backend. I try to customize how everything looks, but this is difficult because the backend is not as easily manipulated.

Just what we needed!

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Tripleseat is easy to learn and easy to use. Many options for searching contacts, accounts, events, etc. Easy to make changes to events, both individually and in groups. And, many good reports available and customizable!

Cons: I like least the way leads are either converted or not converted; often I could use a third option for 'holding'. Also, I wish leads could be tracked *after* they are converted.

Overall: Tracking and executing events would be impossible without Tripleseat.

TripleSeat is a game changer!

Oct 18, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support and software updates are second to none! The features of this software are true benefits for event managers and contacts alike!

Cons: The ONLY thing that can be tedious about this software is needing to SHOW event contacts how to access the guest portal and how to access full discussion forum (which is a newer feature so I am sure the ease of use will be escalated in the near future).

Overall: amazing event management, events team communication, and organizational benefits.

Tripleseat

Oct 16, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is intuitive and easy to use.

Cons: It would be great if you could copy\paste into the contracts-- it would also be great if you could follow an entire 'cloud' thread, instead of just one response.

Overall: I've used lots of event software and Tripleseat is the best yet, esp if you are in a high volume/ multi room situation.

Very easy to use, once all features are learned it makes work organized and useful!

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, easy to learn, so many features that helps with so many events keeping you on tract in every way possible.

Cons: sometimes or once in a great while it slows down or crashes, but it is fixed within minutes other than that I really do not have anything else to say.

Great program for a busy sales/ events person

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use/ speed/ organization- a lot of great features! Also great to be able to use the app and/or log in remotely!

Cons: Booking AND events windows a little redundant for a restaurant but I'm sure comes in handy for a hotel- might be better with a choice for either/or.

Great program- very easy to use on both ends. Customer support and feedback changes are exceptional.

Nov 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use when it comes to creating BEOs and building in contracts. Sharing information with clients is also incredibly streamlined.

Cons: The notifications are a bit overkill if you are consistently checking your calendars and touching base with clients.

AMAAAAAAAAZING

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Tripleseat makes planning events so easy! All of the information is in a easy to read format. Helps clients understand things clearly. Definitely recommend!

Cons: Maybe that its just an online product? Some people are old school and want paper contracts.

We have been using it to manage events and concerts and it works seamlessly and is user friendly.

Oct 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use. Great add ons and updates. Awesome customer service and ability to customize your experience.

Cons: Sometimes the features are a little overwhelming and can use a user guide kind of thing? Other than that I haven't really had any problems about it.

Great product for restaurant event management

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Easily customizable to meet our needs. It's a great product that brings our entire team together and prevents miscommunication.

Cons: Pricing is a bit high for our smaller venue, but it's an overall great value. Otherwise it's a pretty great tool.

Capterra loader

Event Director

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and flexibility to add items. It is very user friendly.

Cons: It automatically ops me in for the newsletter emails and I was receiving to many emails from Tripleseat at one point.

Overall: Overall the experience has been wonderful.support team have been very on top of making sure we are utilizing the system to its optimum abilities. Additionally, they have been extremely quick to respond; and helpful with any issue no matter how big or small.

Great for managing our events calendar, creating contracts and invoices and managing our event leads

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer service is great and TS is always looking to improve! I love the fact that they take their customers suggestions and try to implement them to make the software better.

Cons: Could have more robust reporting but it does well for what we need it to do! The system has some new features that are not as useful to me but I would not consider this a true con.

Overall: It manages our calendar and keeps our leads organized.

Tripleseat is a great product! It's easy for both user and client.

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is easy to learn and very user friendly. It's great for the client to because they can interact with you through the software.

Cons: There are certain features that could be better. For example you had to manually type in picklists.

Triple AAA events with Triple Seat

Aug 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to set up a booking, and add files to the library. The Triple Seat team is incredibly helpful with set up and respond very quickly to emails.

Cons: If the client side server has medium to high security level, my emails get bounced back or routed to the client's Junk Folder.

Overall: I manage events for three of Whistler, BC's busiest restaurants and I could not keep up without this software. I started my position at a very busy time of year, and I had a good handle on how to use TripleSeat within a matter of days. Quick and easy event set up, and I love being able to email my team members for specific bookings.

Great experience, one of the best!

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and ability to use on multiple devices. You can do all of the work on a computer, tablet or phone.

Cons: Sometimes there is a drag in loading the contacts. Whenever an issue is encountered, to support staff quickly resolves the issue.

Tripleseat has been nothing but amazing for my work!

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: The friendly staff at Tripleseat who's always there to help and answer questions. The software is extremely user friendly and can be modified/customized to meet all your event planning needs.

Cons: Honestly, I can't find anything I don't like currently about the tripleseat software. I have made a note that it would be nice if the notes on your calendar synced with your outlook calendar.

Super User Friendly!

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily navigated, user friendly and accessible on mobile devices is a huge bonus!

Cons: I wouldn't mid a mobile app honestly. While the site is recently more accessible on our devices, I think an app would be event more beneficial!

Remarkably time saving and very efficient

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use. From start to finish it is flawlessly easy to book events. I love how easy it is to track all of the events and keep an organized calendar.

Overall: The software changed the way I book events and streamlined everything as a company.

Wonderful!

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love this program. Helps with some many different aspects of the booking process and ease of events.

Cons: The discussion form can some times be confusing and you do not always see what is being sent to you.

I love this product!

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an incredible software making communication easy between events personnel and f&b operators.

Cons: I don't think I have many cons, other than my calendar defaults to a random date in June every time.

Great product, fantastic customer service! You need it - they make it happen!

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have numerous facilities on our grounds available for rent. Tripleseat allows us to keep track of all of our buildings, contacts, accounts, event information - not to mention post-event reporting! Absolutely brilliant!

Cons: We've been using Tripleseat software since March of 2017. So far everything has been great! The only request I would make is to be able to add a multi-day event as "one" event covering multiple days, instead of each day being added as it's own event.

Overall: Booking & event efficiency for the entire company.

Wonderful and helpful software!

Aug 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tripleseat is extremely user friendly and gives a sense of ease when booking private dining space.

Cons: My biggest concern is that it does not integrate with our reservation system, OpenTable.

This software is great and easy to use. My Tripleseat rep is always ready to help!

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use and navigation is great. It's especially easy to train staff how to use it and understand the layout. It provides ample information with just a few clicks!

Tripleseat is the best!

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like it's ease of use. It makes BEO'S super easy to pull up and print. Also communicating with clients is a breeze

Cons: There is nothing I don't like about this software.

Event Manager Review

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite part about Tripleseat is that it is so easy to use and accessible to everyone in our company! We can keep all of our events in one place and message/task each other without having to leave the site.

Cons: The only "dislike" is that they don't have an app yet! The second that is made, I know we will all thrive!

Streamlined event planning, so easy to use!

Nov 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Allows for clear communication with clients and in house. So easy to use and customize all documents such as BEOs and contracts for your venue's needs. We've been able to streamline our in house events and off premise catering in 1 program and easily pull reports of our sales.

Overall: We're anxiously awaiting a Tripleseat app!

Capterra loader

Easy to Use and Lots of Customization

Aug 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are more options to customize things in Tripleseat then you sometimes know what to do with. This is the type of software where you ask yourself 'I wonder if I can do this' and learn very quickly that you can.

Cons: Some automation is missing, which can require the user to complete many manual tasks.

Excellent and reliable!

Nov 25, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and remembers your information for people that rebook functions! The feature that doesn't allow you to submit the function without all the required fields is awesome! this makes it easier to not miss important information!

Cons: I think that the software can some times be too sensitive. It makes you check every box instead of auto filling it.

Overall: Some of the recent benefits is that it remembers your previous functions. It allows you to rebook functions without having to re enter the entire function each year they book.

Amazing Software

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software does everything you need and MORE. It keep me so organized and it's so user friendly.

Cons: It has so many functions I don't even use that I feel BAD for not using them!

Overall: Tripleseat is like a virtual assistant since I don't actually have one here. It helps me get everything done and keeps me incredibly organized.

Fantastic Product - Continually Improving

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to customize the configuration based on needs of each property

Cons: Client-facing communication tools could be more sophisticated

Definitely the best out there!

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I love the most about this software is how user friendly it is along with the ability to create and run reports!!

Tripleseat helps streamline my events!

Oct 18, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is customizable to our specific needs. I also love that my account rep is always available to show me the new features, tips, and tricks.

Cons: I don't love the interface. Needs some fresh eyes for UX. Not as user friendly as some other event CRMs out there.

Puts more time in sales' people's lives

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Intuitive software, allowing people to learn quickly and not devote valuable sales time. Developed with a sales perspective.

Cons: customer Support could and should provide more training and not just providing videos. Most people have questions and learn Thru a process.

Capterra loader

This is the easiest software I have ever worked with regarding events. It is very user friendly.

Dec 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like the most about this software is the ability to look at all my leads in one and contact them in order. I can assign tasks to myself so I can stay busy day per day. I can also put a contract together quickly and efficiently.

Cons: If there was anything I think it has to do with the reports. We've had a bit of trouble getting certain reports to run for us, but the customer support has helped tremendously!

Break out your slow clap for Tripleseat...

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the organization that has the dates, contacts, accounts and all stored all the details of the event.

Cons: I like everything about the software except that it is in only one language

Overall: I really love this software, it helps to speed up the work a lot and makes it easier

Capterra loader

Love it! Easy to use and great features

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Love the ease of using this product. The customer service response is top notch and we feel like we made a great choice for our property.

Cons: There are some functions that still need to be added, but they minimally affect our day to day operations.

Tripleseat review

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software makes booking events a breeze.

Cons: I don't have any cons that I can think of.

Easy to use and easy to learn!

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is extremely easy to use! This was by the far the most user-friendly program I have used, and made learning each action and feature a breeze!

Cons: Difficult to open on smartphones, but then again I should not necessarily be working from my phone.

Triple seat helps keep all the parties I book organized

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to communicate with my guests. And how it helps me assure my guests they are going to have the experience they expect

Cons: some processes take a lot of steps but that can be better customized for my use. the support office closes at 5 pm

A Party Planners Dream

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This program is great for someone managing multiple properties and overseeing a team. I can easily view all events across the group and manage individual and team goals

Cons: Could use some updates on financial reporting.

Event Management is an absolute BREEZE with Tripleseat!

Oct 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the tasks lists, ease of use and how everyone in the office has access to critical conversations and information about an event.

Cons: It would be a lot more helpful if I was able to change my own personal setting on the calendar to start on Monday without changing my entire teams calendar. Personally, I love to see my weekend together.

Overall: Ease of use, organization and nothing falls through the cracks.

Keep everyone informed in the time it takes to send a link.

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Cloud-payments, ease of use, organizational benefits. Tripleseat keeps our team on-track and in the loop.

Cons: Some (small) shortcomings pertaining to line-items. A couple of errors when "updating" BEOs where items aren't updated.

Great for Catering or Events

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How customizable it is! We use it for multiple locations so it's great to be able to have each location's exact menus, specs, etc.

Cons: I wish the discussion center read more like an email thread, or that the entire conversation showed up in email notifications about a new message.

Overall: Tripleseat is a great way to communicate with staff and make sure tasks on all ends are communicated and completed.

Capterra loader

This software has given me a piece of mind back due to the one stop shop functionality!

Dec 29, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It encompasses so much in one program! I love how I can create everything I need, log information and do my communications all through TS.

Cons: There are a few (very few) features that I could see making my life easier that just aren't an option right now. Example - creating personalized task list drop downs.

Overall: One stop shop. I LOVE the reminders and templates to keep our team consistent!

Tripleseat

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tripleseat is very user friendly and their customer support/tech tutorials are amazing.

Cons: That I have not used it all of my career.

Overall: General organization. Our company is able to view all the information needed in one place.

It´s so easy to manage several events with this software!

Feb 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Creating and copying events is very fast and easy with Tripleaseat!

I love when I share documents, receive notifications when client signs the contract and I can receive messages from clients directly through tripleseat.

Cons: So far I have no complaints! Only thing I´m not sure about is payments though the guest portal, I think it could be a little risky.

Thorough and constantly improving software!

Feb 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Honestly, my favorite thing about Tripleseat is its customer service side. The support team is always available for help, they are always innovating their product, and they champion new ideas from their clients every day.

Cons: The software has a bit of a learning curve, but once you get the hang of the product, it is so easy and fun to use.

I love using Tripleseat! It makes planning parties and communicating with clients a breeze!

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that all event related information, documents, etc are easily kept organized makes planning events so easy. Also the online lead function is super helpful!

So easy to use!

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a long time Delphi user, I was skeptical that this would be a good tool for our venue. It turned out to be exactly what we needed! Easy to use, great support, flexible system.

Cons: There is some functionality that is missing but it seems the development team is listening and new features get added fairly regularly.

We LOVE Tripleseat! It was so easy to set-up, and the customer service was excellent!

Dec 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the picklist feature, the fact that you can customize your own e-mails, that you can create events from leads, and that you can duplicate events with the same documents.

Overall: VERY easy and fast to use!

If there were something that we wanted to be tweaked or added, we called and a customer service representative was able to help us!

Capterra loader

We use every day for catering & event planning, ease of use is fantastic

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Speed & ease of customer service, straight forward website, ability to perform minute tasks such as pick lists & email templates, line by line documentation, online payment

Cons: Sometimes a little overwhelming- many tools available you can get lost, Sometimes customer service can take up to a week to respond

So happy I switched

Aug 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly and much quicker to create event orders.

Great to have chain of discussions all in one place.

Love the live link when updating event orders.

Cons: Takes a little bit to get contacts in correct form to copy over from previous software

Overall: Very positive and customer service is great.

Capterra loader

TripleSeat has immensely changed the way we do business for the better!

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use the system, how we can pull accurate reports, how organized it keeps us, how amazing customer service is and how it helps us to produce professional documents for our clients. I also love that clients can now e-sign their agreements, should they choose to.

Having all the events in an organized calendar, and create notes and tasks keeps me updated!

Oct 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The multiple filters you can use to organized the events in the calendar and the copying feature for events and notes.

Cons: Not be able to copy - yet- an event for several days at once in the calendar, but Tripleseat is working on this request!

Overall: Having an organized calendar and reminders of the tasks and notes in it.

Great for venue management!

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to upload documents to each booking. Ease of sharing BEO's and invoices with clients. Ability to have multiple locations within the system.

Cons: Some of the more detailed features - not being able to add line items in the middle of a picklist, and not being able to move more than one line item at a time.

Overall: Revenue tracking, saves time, much easier to use (we switched from caterpro)!

NA

Oct 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to use. straightforward. it is very visual and easy to keep track of tasks. everything is colored coded so easy to see which events still need work.

Cons: Offers alot but not easy to batch print reports, at least not the way i need to print them for my team. this makes things time consuming.

Our event bookings have become more streamlined and leads captured more efficiently.

Jun 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TripleSeat has made it so our team can pull off events much more easily, and our lead event coordinator can take a few vacations a year but leads can still be easily captured and gotten back to within the event software. The tools that TripleSeat offers gives each team member a checklist before the event, as well as email reminders to get those items done, and clear instructions on how to set up the event and execute it to the highest standard for our customers.

Cons: It is a little intimidating for our team to use. If there was a "lite" version that they could use just to seethe checklists or basic event info instead of the entire back end, they might use it a little more often.

Overall: So easy to track many details and metrics about events. Before we were able to do the same thing, but it took a lot more work, and we did not have the metrics we do now.

Capterra loader

Great! Keeps me organized and on task

Dec 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Really organized communication between me and guest and me and my team, I can click the links in my daily email to pull up the days parties on the fly, tasks keep me on point

Cons: I wish it were a little easier to pull up on my phone. Other than that, I don't really have any complaints