--- title: "Tripleseat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tripleseat the right Venue Management solution for you? Explore 574 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118047/Tripleseat/reviews/" page_type: "reviews" language: "en" --- Tripleseat 4.7 (574) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Tripleseat Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily!“ January 12, 2026 AC Adrian C Sales CoordinatorEvents Services, 51 - 200 employeesUsed the software for: 1-2 years. “I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat.“ October 29, 2024 AT Andrena T Catering ManagerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Tripleseat allows ease of managing a calendar, events, invoicing clients and building a menu throughout the system“ October 7, 2025 SD Sandra D Restaurant Events ConsultantEvents Services, Self-employedUsed the software for: More than 2 years. “I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. “ November 4, 2024 DB Danny B Director of EventsRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information.“ July 23, 2025 ES Ella S Manager- Events, Marketing, PartnershipsRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The guest discussion center has a few downsides, the formatting of emails is not how the email shows up in the guest inbox, and it is sometimes hard to decipher.“ November 7, 2024 AB Amy B OwnershipHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Book events seamlessly , collect payments, be on same page with my colleagues, collect web leads, use templates for time saving.“ June 10, 2025 RH Robert H Events ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform.“ July 10, 2025 ## Showing most helpful reviews Showing 1-25 of 574 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maxwell P. General Manager Hospitality Used the software for: 2+ years ### "The Sales and Catering Power Couple That Streamlines Our Hotel Operations" December 9, 2025 5.0 Tripleseat combined with Opera PMS has completely transformed our workflow. It bridges the gap between our sales team and the operations team, ensuring everyone is looking at the same numbers. The ability to manage events and room blocks in one cohesive flow makes the investment incredibly worthwhile. It allows us to focus on selling and servicing our guests rather than getting bogged down in administrative data entry. It is an essential tool for any modern hotel looking to maximize efficiency. Pros The absolute standout feature for us is the integration with Opera PMS. It is a massive time saver because we no longer have to manually duplicate data between our sales system and the front desk software. When we build a room block in Tripleseat, it pushes to Opera seamlessly, which eliminates human error and keeps our inventory accurate in real time. The Ease of Use is fantastic compared to legacy systems. The interface is modern and intuitive, so new sales managers pick it up very quickly. Customer Support has been stellar, especially when we were initially configuring the mapping between the two systems to ensure revenue codes matched up perfectly. Outstanding value for the money involved! Cons While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. The Value for Money is there, but it is definitely a premium price point, so smaller independent hotels might find the cost a bit high. Also, the data sync usually happens on a schedule rather than being instantly live every single second, so you have to be patient if you make a last minute change. Alternatives considered [EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Tripleseat The usability and integration with our Hotel PMS Opera was crucial. We didn't want to have to reinvent the wheel just to transfer information to and from the 2 different systems. Switched from [Delphi](https://www.capterra.com/p/211093/Delphi/) Cost was a huge factor and ease of use is crucial when it comes to saving time. Review Source Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "10/10 No notes!" January 12, 2026 5.0 10/10! I have enjoyed the most wonderful experience with TripleSeat and can't imagine ever going back to another platform! Pros I have become the BIGGEST fan of Tripleseat! I use it daily for my event management and it is truly the most user friendly platform I have had the pleasure of using! It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily! I truly could not be happier to have implemented this platform at my small company! Cons NO cons! Truly! I was nervous as I am always anxious about using new platforms but I picked this up with ease and now can't imagine life without it! Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) It was becoming incredibly antiquated and Tripleseat was a MUCH better match for our needs! Review Source CT Courtney T. HR Manager Hospitality Used the software for: 2+ years ### "Easy to use!" June 5, 2026 5.0 Great experience. The events department preferred this software over the others that we demoed. Would recommend to anyone looking. Pros Security was great. We used this product for events at our business and we never had to worry about any security threats with people's personal info. It was also very user friendly, staff and management used it with ease. We never needed to involve IT for any help. Cons It was a little more costly than other options. It would have been great to see a better deal provided for using this software at multiple locations. Review Source TD Teodora D. Venue Rentals Coordinator Events Services Used the software for: 1-2 years ### "Tripleseat: useful and centralized, room for improvements in communications" May 1, 2025 3.0 I use tripleseat as a venue provider, and organize small scale corporate and social events. most of my coordination goes through tripleseat, especially the discussions and tasks features. It has been immensely helpful to have all the necessary features for tracking available in one place, and to allow clients to have consistent access to their files and tasks. certain features arent relevant to me as a venue provider, and more oriented towards other service industries, but those features generally dont interfere in my daily operations. Pros I like how simplified and streamlined the features are. Any room for customization and flexibility is accessible in another section of Tripleseat instead of overwhelming every feature. Cons The discussion system is occasionally unreliable-- not sending emails to inboxes, changing formatting of emails, or clients not seeing attatched documents. Review Source Aireanne T. Owner Food & Beverages Used the software for: 1-2 years ### "Event planning helper" April 11, 2026 5.0 Overall, our experience with Tripleseat has been very positive. It streamlines the entire event process from booking to execution, and keeps everything organized in one place, which saves time and reduces back-and-forth. Once you get past the initial learning curve, it becomes a really efficient tool that helps manage multiple events and improves overall workflow and communication. Pros We really like how Tripleseat keeps everything organized around each event proposals, menus, contracts, and communication all in one place. It’s especially helpful for fully custom catering since it allows flexibility without losing structure. Setup can take some time, but once it’s running, it streamlines the entire booking and planning process. Cons Steep learning curve at first Pricing can be high for smaller businesses Some features feel more venue-focused than catering-specific Review Source RH Robert H. Events Manager Hospitality Used the software for: 1-2 years ### "Tripleseat " July 10, 2025 4.0 Our overall experience with Tripleseat has been overwhelmingly positive. It has helped us grow our event business by keeping us organized and streamlining communication and document creation. Pros The number one feature of Tripleseat is the ability to see all of our events and their progress in status in a calendar. It is useful not only to keep track of what’s coming up, but also to spot trends. Cons Though improvements have recently been made to the ‘Discussions’ feature, many potential clients report our initial emails are flagged as spam. This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform. Alternatives considered [Event Temple](https://www.capterra.com/p/157951/Event-Temple/)[CaterZen](https://www.capterra.com/p/82293/Restaurant-Catering-System/)[iVvy Event Management](https://www.capterra.com/p/121215/iVvy-Event-Management/) Reason for choosing Tripleseat We chose Tripleseat over its competitor's for its ease of use. Review Source LA Lolita A. Director of Special Events Non-Profit Organization Management Used the software for: 6-12 months ### "Improves my sales and booking process" May 13, 2025 4.0 Happy with overall experience and customer support when i need troubleshooting help. Pros User friendly, easy to understand, does most of the basic CRM things I need. Cons Inability to integrate to docusign but not a dealbreaker. Alternatives considered [EventPro](https://www.capterra.com/p/124538/EventPro/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Perfect Venue](https://www.capterra.com/p/266878/Perfect-Venue/) Reason for choosing Tripleseat The demo was incredibly helpful, interface was clean and easy to follow through, my requirements of what I needed were met. Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) Archaic technology, not user friendly, report capabilities lacking Review Source AE Audie E. Senior Production Manager Hospitality Used the software for: 1-2 years ### "Quick Review" July 9, 2025 4.0 My overall experience with Tripleseat had bee a positive experience. I’ve been able to quickly learn and be taught by the help guides. Pros What I like most about Tripleseat is the easy to use and functionality of the system. Tripleseat navigation is quick to understand. Cons What I like least about the use of is the integration of Production related items and the use accounting those. Switched from [Infor M3](https://www.capterra.com/p/276113/Infor-M3/) The switch was made to implement more sales oriented adjustments. Review Source IL Ilaria L. Assistant Reservations Manager Hospitality Used the software for: Less than 6 months ### "Great platform for restaurant events" October 25, 2025 5.0 The experience was smooth and easy. The team is always super helpful and ready to assist you if you have doubts/questions. Pros Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful. Cons The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Because we wanted to have a platform that integrates directly with SevenRooms and that would automate some steps, as Monday.com was all manual. Review Source FH Freddie H. Business Development Manager Hospitality Used the software for: Less than 6 months ### "CRM I have dreamed about " October 22, 2025 5.0 Phenomenal, fantastic tool to really help people develop and grow business and clear tasks to be better salespeople Pros Fantastic for prospecting and client management, really helping me developing business with key contacts but also to save new leads Cons If I have to say, just that everything i need to click, nothing is automated for example payments when a client paid, needs to be changed automatically. Switched from [Easol](https://www.capterra.com/p/218665/Easol/) CRM capabilities. Easol doesn’t have this functionality Review Source JH Joy H. Production Events Specialist Events Services Used the software for: Less than 6 months ### "Tripleseat review " May 13, 2025 5.0 Positive! Definitely helped make booking events easier, faster, and more user friendly to my team. Pros Automated emails. It’s very helpful to have templates and auto emails sent out with links includes Cons Discussion function - no scheduled emails, browser is tough to work with. When having lengthy conversations with clients, it can be tough opening all discussions Switched from [Event Temple](https://www.capterra.com/p/157951/Event-Temple/) The previous software did not meet our needs, so we went back to manual functions. Obviously, that was only a short term solution so we’re grateful to have Tripleseat now Review Source SR Susan R. Director Restaurants Used the software for: Less than 6 months ### "TripleSeat Review " May 13, 2025 4.0 New user from Delphi, Ts is much more user friendly. Pros Makes my job easier and faster! Easier to train admins. Cons Each upgrade can get costly per month rather than one base cost. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company was bought by a new company that uses Tripleseat Review Source MP Mackenzie P. Director of Fun Events Services Used the software for: 6-12 months ### "Helps streamline system processes " May 28, 2025 5.0 Overall, it has made the process of booking out and growing our spaces. We have needed stricter rules and this has allowed us to set standards. Pros The ability to track all of the details that go into it from internal systems, when client is looking at different items, sending contracts, and obtaining payments. Cons That many of the great feature are paid and how difficult it is to edit documents on our own without assistance from IT. Review Source JC Jenn C. Event Manager Food & Beverages Used the software for: 2+ years ### "Great Software that gets the job done." June 12, 2025 5.0 I’ve used it for over 4 years and I’ve had great experiences with it. I just wish it integrated with Resy! Pros The ease of use and customer interaction and retention. The messaging system is great! Highly recommend Cons I don’t like how my messages end up in spam folders and that if I respond from my personal email, it doesn’t show up in the messages in the TS system. Review Source MM Michelle M. Food and Beverage Sales Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Tripleseat University Helped Me Understand My Tools Better" May 13, 2025 5.0 I really enjoy using Tripleseat overall. It's challenging to not have an email draft capability. Sometimes the formatting looks funny after sending. Pros The explainations were fast paced (which I really appreciated as a somewhat familiar user). They were clear and very helpful. I appreciated the chance to ask questions and all of the examples they shared. Cons The screen for presentation was kind of small. Our event space in San Francisco would be fabulous for your next event in SF. We have room for 100 seated, a floor-to-ceiling projector, lots of natural light, access to bar and caterers, and we are very ingrained in the community and hospitality industry as an incubator program for businesses founded by immigrant women. (La Cocina). Review Source AR Abby R. General Manager Food & Beverages Used the software for: 2+ years ### "Give us an app!!" June 12, 2025 5.0 Pros User experience from the business end on web is great. You’ve done some fab updates to make it more efficient Cons We need an app!! Using the website on my phone is not the easiest or best experience and really slows down the process. Review Source YS Yesica S. Catering dispatch Food & Beverages Used the software for: 1-2 years ### "Platform Review " May 7, 2025 5.0 It’s pleasant overall just the readjusting when things get moved around make take a day or two. I will say I love that it is effective and prompt especially for my field of work. Pros Triple seat makes it easy to maneuver our orders. It’s easy to use and makes it quick when it comes time to schedule orders. Cons The constant updates and how you have to readjust to where everything is. As easy as it is to use when you have changes made unexpectedly it always catches you off guard. Review Source MS Michaela S. Senior Event Manager Hospitality Used the software for: 2+ years ### "My honest experience with Tripleseat " April 29, 2025 5.0 8/10 in terms of satisfaction with the product, and interface. I love the instant generation of the banquet event orders, contracts and invoices Pros The easy interface. Super user friendly. Particularly for clients (sharing event order links for approval) and discussion thread visibility Cons The updates to the software. Specifically the discussion thread. It’s much harder to use. I do wish that the previous set up was the same. Review Source MV Maria V. EVENT SALES REP Food & Beverages Used the software for: 6-12 months ### "Entertaining and interesting " June 2, 2025 5.0 The girls were amazing, they were fun, super friendly and the presentation was well explained overall Pros The flow of the presentation, split into 3 segments, different speakers, it was pretty entertaining not boring at all! Cons The reports were a little confusing and super fast explained but I have nothing negative to say about it Review Source KS Kerrie S. Wedding Sales Events Services Used the software for: 1-2 years ### "Great program" April 15, 2025 5.0 Love it! Great program! We couldn’t run our department without this program. It’s really streamlined our processes. Pros It’s so user friendly. Such a great collab between clients. Quotes and contracts. Cons Struggling with the Merri layout collab. It’s not so hard to use but visually it looks dated. Review Source JC Jose C. Regional Ops Admin Restaurants Used the software for: 1-2 years ### "Admin User" April 16, 2025 4.0 Tripleseat is a good resource for managing private events and maintaining communication with clients. Pros How the guest portal allows for expedited communication with clients. Cons I beleive their reporting modules could use some work. The event details report seems to have the most information but still requires user to filter alot of perameters. Would be nice if the data i was looking for waa just a click or 2 away. Review Source CC Chrus C. Director Restaurants Used the software for: I used a free trial ### "Review for triple seat" April 30, 2025 5.0 I haven’t used it. I attended the class hoping it would teach me more about the platform. Pros I think it can be extremly organizing for you. I think it could help with guest retention. Cons I think it needs to be integrated with pos systems. The one weakness is your still relying on your staff. Review Source AC Adrian C. Sales Coordinator Events Services Used the software for: 1-2 years ### "Tripleseat is The "IT" girl of event management portals " October 29, 2024 5.0 Overall I love that it is truly a "one stop shop" It has everything There are a lot of helpful features, some require more training than others but it is there and available for me to ask questions on. From the integration services to the new tripleseat floorplans, they are really working hard to help us reduce the number of tabs we have open at a time. The interface is easy on the eyes, simple to use, and the most convenient. I love how easy it is to edit our contracts, and how fast it is to copy information from another event. Overall it is a 10/10 service for what I need it for with only a couple of small areas of opportunity that don't really affect me day to day— they are just things that would be nice but not necessary. Pros Triple seat is very user friendly, I learned all of the basics in under a week and still discovering new ways to utilize all of the resources available on triple seat. Reporting features are very useful when compiling data. I love that the support team is quick to respond when I reached out directly. Love the available webinars and trainings provided by TS as a resource. They listen to feedback and forward it to the appropriate channels so that the service can be improved upon. The service makes following up, so easy as well as keeping conversations with clients in one place so it's always quick and easy to go back without digging through my emails. Cons Triple seat is VERY specific- I don't like that it doesn't have any suggestions when you spell the name of a client or event wrong even if you're off by one letter no search results will be generated. When trying to clear old leads it's frustrating that it takes you back to page one after every lead that is cleared. The integration with the Knot was a complete fail. I trusted tripleseat to integrate my leads from the knot months later I found out that it wasn't working properly, this resulted in missed conversions for the venue due to months of unanswered leads which should've to my knowledge been coming through directly to tripleseat. I Could have caught it earlier on if tripleseat sent communication to us about the issue. Clients constantly have issues accessing their payment portals. They can be the main contact and receive a message saying they don't have access to their own event. Clearer troubleshooting solutions would be great. I would also love it if the system could recognize types of events so that when I am pulling email lists I could separate weddings from corporate etc... Review Source SK Shannon K. Director of Private Events Hospitality Used the software for: 6-12 months ### "Tripleseat - Triple Threat: Organization, Communication, Efficiency " November 4, 2024 5.0 I won't consider taking a job at a venue that DOESN'T use Tripleseat - it is a fantastic product! Pros I love the automated tasks that keep me organized so I don't have to rely on my memory or handwritten lists to keep track of hundreds of tasks. I also love the discussion templates as they give me the ability to communicate quickly with clients, and I can see when they have opened/read my messages. Cons There isn't a lot of downsides, but a couple of improvements I would love to see: - Drop down options for declining a lead (helps simplify reporting) - More CRM abilities within Contacts such as tracking touchpoints, notes, in person tours, sending gifts, etc. Review Source EJ Ezra J. Onsite Sales and Events Manager Hospitality Used the software for: 1-2 years ### "Tripleseat for Brewery Venues" November 7, 2024 5.0 Tripleseat is an indispensable tool for our business. Pros Tripleseat has robust booking and event scheduling tools. Communication is clear and organized internally and externally. New and useful features are consistently added. Cons There is no integration with Toast, our POS, available at this time. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.