# Tripleseat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tripleseat the right Venue Management solution for you? Explore 574 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118047/Tripleseat/reviews --- Tripleseat 4.7 (574) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tripleseat Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Streamlined daily workflow experience 97% positive reviews out of 66 Most reviewers describe ease of use as crucial, highlighting time savings and straightforward navigation for daily tasks. Email delivery and usability issues 66% negative reviews out of 67 Some reviewers report email communication problems, including messages landing in spam, confusing threads, and missing key features. Sandra D Restaurant Events Consultant, 1 employee. "I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. " Integrated client communication hub 95% positive reviews out of 64 Most reviewers find client communication seamless, enabling document sharing, tracking, and professional interactions in one place. Cumbersome menu editing process 66% negative reviews out of 38 Some reviewers describe menu management as time-consuming, with editing, formatting, and searching features lacking efficiency. Centralized event organization tools 97% positive reviews out of 29 Most reviewers indicate organization features help prevent scheduling conflicts, streamline processes, and maintain team accountability. Alanna F Director, 2 - 10 employees. "Keeps our team organized, streamlines planning between kitchen and planners" Recurring technical glitches 77% negative reviews out of 35 Most reviewers report frequent glitches, slowdowns, and unresolved bugs that disrupt workflow and require repeated troubleshooting. Christa P Corporate Director of Sales, 1,001 - 5,000 employees. "We also experience glitches with TS taking with SNT not talking to each other. " ## Showing most helpful reviews Showing 1-25 of 574 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maxwell P. General Manager Hospitality Used the software for: 2+ years ### "The Sales and Catering Power Couple That Streamlines Our Hotel Operations" December 9, 2025 5.0 Tripleseat combined with Opera PMS has completely transformed our workflow. It bridges the gap between our sales team and the operations team, ensuring everyone is looking at the same numbers. The ability to manage events and room blocks in one cohesive flow makes the investment incredibly worthwhile. It allows us to focus on selling and servicing our guests rather than getting bogged down in administrative data entry. It is an essential tool for any modern hotel looking to maximize efficiency. Pros The absolute standout feature for us is the integration with Opera PMS. It is a massive time saver because we no longer have to manually duplicate data between our sales system and the front desk software. When we build a room block in Tripleseat, it pushes to Opera seamlessly, which eliminates human error and keeps our inventory accurate in real time. The Ease of Use is fantastic compared to legacy systems. The interface is modern and intuitive, so new sales managers pick it up very quickly. Customer Support has been stellar, especially when we were initially configuring the mapping between the two systems to ensure revenue codes matched up perfectly. Outstanding value for the money involved! Cons While the integration is powerful, the setup phase requires a lot of attention to detail to get right. If you do not map your room types correctly from the start, you can run into syncing errors that take time to troubleshoot. The Value for Money is there, but it is definitely a premium price point, so smaller independent hotels might find the cost a bit high. Also, the data sync usually happens on a schedule rather than being instantly live every single second, so you have to be patient if you make a last minute change. Alternatives considered [EventCreate](https://www.capterra.com/p/147664/EventCreate/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Tripleseat The usability and integration with our Hotel PMS Opera was crucial. We didn't want to have to reinvent the wheel just to transfer information to and from the 2 different systems. Switched from [Delphi](https://www.capterra.com/p/211093/Delphi/) Cost was a huge factor and ease of use is crucial when it comes to saving time. Review Source Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "10/10 No notes!" January 12, 2026 5.0 10/10! I have enjoyed the most wonderful experience with TripleSeat and can't imagine ever going back to another platform! Pros I have become the BIGGEST fan of Tripleseat! I use it daily for my event management and it is truly the most user friendly platform I have had the pleasure of using! It keeps my completely on task, provides quick and user friendly proposals to clients and allows me to keep up with contracts and invoicing easily! I truly could not be happier to have implemented this platform at my small company! Cons NO cons! Truly! I was nervous as I am always anxious about using new platforms but I picked this up with ease and now can't imagine life without it! Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) It was becoming incredibly antiquated and Tripleseat was a MUCH better match for our needs! Review Source CT Courtney T. HR Manager Hospitality Used the software for: 2+ years ### "Easy to use!" June 5, 2026 5.0 Great experience. The events department preferred this software over the others that we demoed. Would recommend to anyone looking. Pros Security was great. We used this product for events at our business and we never had to worry about any security threats with people's personal info. It was also very user friendly, staff and management used it with ease. We never needed to involve IT for any help. Cons It was a little more costly than other options. It would have been great to see a better deal provided for using this software at multiple locations. Review Source TD Teodora D. Venue Rentals Coordinator Events Services Used the software for: 1-2 years ### "Tripleseat: useful and centralized, room for improvements in communications" May 1, 2025 3.0 I use tripleseat as a venue provider, and organize small scale corporate and social events. most of my coordination goes through tripleseat, especially the discussions and tasks features. It has been immensely helpful to have all the necessary features for tracking available in one place, and to allow clients to have consistent access to their files and tasks. certain features arent relevant to me as a venue provider, and more oriented towards other service industries, but those features generally dont interfere in my daily operations. Pros I like how simplified and streamlined the features are. Any room for customization and flexibility is accessible in another section of Tripleseat instead of overwhelming every feature. Cons The discussion system is occasionally unreliable-- not sending emails to inboxes, changing formatting of emails, or clients not seeing attatched documents. Review Source Aireanne T. Owner Food & Beverages Used the software for: 1-2 years ### "Event planning helper" April 11, 2026 5.0 Overall, our experience with Tripleseat has been very positive. It streamlines the entire event process from booking to execution, and keeps everything organized in one place, which saves time and reduces back-and-forth. Once you get past the initial learning curve, it becomes a really efficient tool that helps manage multiple events and improves overall workflow and communication. Pros We really like how Tripleseat keeps everything organized around each event proposals, menus, contracts, and communication all in one place. It’s especially helpful for fully custom catering since it allows flexibility without losing structure. Setup can take some time, but once it’s running, it streamlines the entire booking and planning process. Cons Steep learning curve at first Pricing can be high for smaller businesses Some features feel more venue-focused than catering-specific Review Source RH Robert H. Events Manager Hospitality Used the software for: 1-2 years ### "Tripleseat " July 10, 2025 4.0 Our overall experience with Tripleseat has been overwhelmingly positive. It has helped us grow our event business by keeping us organized and streamlining communication and document creation. Pros The number one feature of Tripleseat is the ability to see all of our events and their progress in status in a calendar. It is useful not only to keep track of what’s coming up, but also to spot trends. Cons Though improvements have recently been made to the ‘Discussions’ feature, many potential clients report our initial emails are flagged as spam. This is frustrating for the client and the business. If the client has to reach out to us via other means it is difficult to get them to keep their communications within the platform. Alternatives considered [Event Temple](https://www.capterra.com/p/157951/Event-Temple/)[CaterZen](https://www.capterra.com/p/82293/Restaurant-Catering-System/)[iVvy Event Management](https://www.capterra.com/p/121215/iVvy-Event-Management/) Reason for choosing Tripleseat We chose Tripleseat over its competitor's for its ease of use. Review Source LA Lolita A. Director of Special Events Non-Profit Organization Management Used the software for: 6-12 months ### "Improves my sales and booking process" May 13, 2025 4.0 Happy with overall experience and customer support when i need troubleshooting help. Pros User friendly, easy to understand, does most of the basic CRM things I need. Cons Inability to integrate to docusign but not a dealbreaker. Alternatives considered [EventPro](https://www.capterra.com/p/124538/EventPro/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Perfect Venue](https://www.capterra.com/p/266878/Perfect-Venue/) Reason for choosing Tripleseat The demo was incredibly helpful, interface was clean and easy to follow through, my requirements of what I needed were met. Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) Archaic technology, not user friendly, report capabilities lacking Review Source AE Audie E. Senior Production Manager Hospitality Used the software for: 1-2 years ### "Quick Review" July 9, 2025 4.0 My overall experience with Tripleseat had bee a positive experience. I’ve been able to quickly learn and be taught by the help guides. Pros What I like most about Tripleseat is the easy to use and functionality of the system. Tripleseat navigation is quick to understand. Cons What I like least about the use of is the integration of Production related items and the use accounting those. Switched from [Infor M3](https://www.capterra.com/p/276113/Infor-M3/) The switch was made to implement more sales oriented adjustments. Review Source IL Ilaria L. Assistant Reservations Manager Hospitality Used the software for: Less than 6 months ### "Great platform for restaurant events" October 25, 2025 5.0 The experience was smooth and easy. The team is always super helpful and ready to assist you if you have doubts/questions. Pros Once you understand how to use it and you implement all the necessary t&c, is super easy to use and helpful. Cons The reporting section is slightly complicated. Had to watch training video couple of times before I got the right way. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Because we wanted to have a platform that integrates directly with SevenRooms and that would automate some steps, as Monday.com was all manual. Review Source FH Freddie H. Business Development Manager Hospitality Used the software for: Less than 6 months ### "CRM I have dreamed about " October 22, 2025 5.0 Phenomenal, fantastic tool to really help people develop and grow business and clear tasks to be better salespeople Pros Fantastic for prospecting and client management, really helping me developing business with key contacts but also to save new leads Cons If I have to say, just that everything i need to click, nothing is automated for example payments when a client paid, needs to be changed automatically. Switched from [Easol](https://www.capterra.com/p/218665/Easol/) CRM capabilities. Easol doesn’t have this functionality Review Source JH Joy H. Production Events Specialist Events Services Used the software for: Less than 6 months ### "Tripleseat review " May 13, 2025 5.0 Positive! Definitely helped make booking events easier, faster, and more user friendly to my team. Pros Automated emails. It’s very helpful to have templates and auto emails sent out with links includes Cons Discussion function - no scheduled emails, browser is tough to work with. When having lengthy conversations with clients, it can be tough opening all discussions Switched from [Event Temple](https://www.capterra.com/p/157951/Event-Temple/) The previous software did not meet our needs, so we went back to manual functions. Obviously, that was only a short term solution so we’re grateful to have Tripleseat now Review Source HM Hailey M. Director of Sales and Events Hospitality Used the software for: 2+ years ### "Best Event Management System" November 11, 2024 5.0 My overall experience with tripleseat has been great from the communication tracking, to the ability to customize everything to our needs and seamless reporting - I could not ask for anything better. Pros Tripleseat makes my life and my client's lives so much easier! Cons The only area for improvement would be that I wish there was an app! Switched from [Gather](https://www.capterra.com/p/10002522/Gather/) Converted over with gather when merge happened Review Source JA John A. VP of Operations Restaurants Used the software for: 1-2 years ### "Keeping the little guy in the race" June 18, 2025 5.0 Top rated tech for our restaurant. The opportunity to be posted alongside of much larger restaurant groups through EventUp has led to our offstrip location being competitive. Pros The CRM feature allows us to continue relationships past the guests events with ease. Additionally, the speed of response keeps us as the clients first choice! Cons The reporting can be a bit much to filter, but once understood, the reports are incredibly valuable. Personalization keeps them relevant and actionable. Review Source AH Andrea H. Restaurant sales manager Restaurants Used the software for: 2+ years ### "The tool that every event manager should use!" June 24, 2025 5.0 It has been super positive and I have used it in all my past experiences in the restaurant industry. Pros It is so user friendly! Keeps everything in one place from getting the lead, prospecting, communicating, booking, charging the guest, sharing it with the team. It keeps you organized and accountable. Cons No cons really - I love the tool and would recommend it to everyone in the restaurant and sales industry. Review Source MM Michelle M. Food and Beverage Sales Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Tripleseat University Helped Me Understand My Tools Better" May 13, 2025 5.0 I really enjoy using Tripleseat overall. It's challenging to not have an email draft capability. Sometimes the formatting looks funny after sending. Pros The explainations were fast paced (which I really appreciated as a somewhat familiar user). They were clear and very helpful. I appreciated the chance to ask questions and all of the examples they shared. Cons The screen for presentation was kind of small. Our event space in San Francisco would be fabulous for your next event in SF. We have room for 100 seated, a floor-to-ceiling projector, lots of natural light, access to bar and caterers, and we are very ingrained in the community and hospitality industry as an incubator program for businesses founded by immigrant women. (La Cocina). Review Source AR Abby R. General Manager Food & Beverages Used the software for: 2+ years ### "Give us an app!!" June 12, 2025 5.0 Pros User experience from the business end on web is great. You’ve done some fab updates to make it more efficient Cons We need an app!! Using the website on my phone is not the easiest or best experience and really slows down the process. Review Source YS Yesica S. Catering dispatch Food & Beverages Used the software for: 1-2 years ### "Platform Review " May 7, 2025 5.0 It’s pleasant overall just the readjusting when things get moved around make take a day or two. I will say I love that it is effective and prompt especially for my field of work. Pros Triple seat makes it easy to maneuver our orders. It’s easy to use and makes it quick when it comes time to schedule orders. Cons The constant updates and how you have to readjust to where everything is. As easy as it is to use when you have changes made unexpectedly it always catches you off guard. Review Source EY Esther Y. Community Engagement Manager Events Services Used the software for: 6-12 months ### "Intuitive and not clunky " May 13, 2025 4.0 Fairly intuitive, useful for measuring and gauging individual work load within departments. Pros We have a team of 4-5 coordinators. Tripleseat makes it easy to take over another coordinator's tasks and bookings. Also, templates and reports. Cons Not friendly with printing. We create physical files for event captains and often have to print screen. Does not show discount total at the bottom of invoice. Review Source MV Maria V. EVENT SALES REP Food & Beverages Used the software for: 6-12 months ### "Entertaining and interesting " June 2, 2025 5.0 The girls were amazing, they were fun, super friendly and the presentation was well explained overall Pros The flow of the presentation, split into 3 segments, different speakers, it was pretty entertaining not boring at all! Cons The reports were a little confusing and super fast explained but I have nothing negative to say about it Review Source KS Kerrie S. Wedding Sales Events Services Used the software for: 1-2 years ### "Great program" April 15, 2025 5.0 Love it! Great program! We couldn’t run our department without this program. It’s really streamlined our processes. Pros It’s so user friendly. Such a great collab between clients. Quotes and contracts. Cons Struggling with the Merri layout collab. It’s not so hard to use but visually it looks dated. Review Source GT Glenda T. Director of catering and event sales Restaurants Used the software for: 2+ years ### "Tripleseat Review from Glenda Thompson" January 7, 2025 4.0 Very Good. I work with both Tripleseat and Perfect Venue. Pros Easy To Use, Set Up, and Make Changes. The BEO's are well formatted and easy for the client to read. My favorite is that you can turn an event lost and it comes off the calendar but all the contact information is still captured. Cons The COST of Tripleseat software vs. competitor like Perfect Venue. Tripleseat double the price and not much different. Review Source RN Rosie N. Event Planner Entertainment Used the software for: 2+ years ### "Rosie's Review" October 29, 2024 5.0 The software is easy to learn and very organized. It's very customizable, as I don't use every feature and I don't feel like I need to for each booking. There are some features I only use once in a while, but are so awesome that they are available in the same software. I'm able to work with ease and cut my documentation time in half. I'm a huge fan of how I can keep track of each interaction I have with our guests, so I can create lasting relationships with everyone I speak with. Pros I love how many ways you can diversify and collect data and contacts through each function. Being able to document each interaction with a guest has been paramount in creating the best and most unique experience for our clients. Cons I'm not a fan of how contacts must be assigned to a booking. Some guests have the same names and I have to create an odd name to separate it from a previous unrelated booking. Review Source SD Sandra D. Restaurant Events Consultant Events Services Used the software for: 2+ years ### "Your Most Loyal Tripleseat User" November 4, 2024 5.0 I love Tripleseat and have been a very loyal user for almost 10 years now. I have recommended it consistently and always insist on using it with all of my clients. Additionally, your staff has always been wonderful - from \[sensitive content hidden\], down to all of the sales managers and ops managers and even help desk folks I've worked with throughout the years. Pros Ease of use, easy & clear way to communicate with clients & staff members. Partnerships and linking to other software that I use regularly like Open Table and Prismm. Cons I think the biggest issue I have is the concern that my emails (coming through Tripleseat) often get filtered into client's spam and they don't receive the emails or contracts that I send. Also, I would like the ability to send multiple contracts at once to a client through the "booking" portal. It makes it very cumbersome and confusing for the client when I am sending multiple contracts with different emails. There are a few smaller issues here and there, but I think those are the biggest ones. OH! And also - please bring back the sales funnel that used to be on the reports page!!! I miss it so much!! Review Source SK Shannon K. Director of Private Events Hospitality Used the software for: 6-12 months ### "Tripleseat - Triple Threat: Organization, Communication, Efficiency " November 4, 2024 5.0 I won't consider taking a job at a venue that DOESN'T use Tripleseat - it is a fantastic product! Pros I love the automated tasks that keep me organized so I don't have to rely on my memory or handwritten lists to keep track of hundreds of tasks. I also love the discussion templates as they give me the ability to communicate quickly with clients, and I can see when they have opened/read my messages. Cons There isn't a lot of downsides, but a couple of improvements I would love to see: - Drop down options for declining a lead (helps simplify reporting) - More CRM abilities within Contacts such as tracking touchpoints, notes, in person tours, sending gifts, etc. Review Source EJ Ezra J. Onsite Sales and Events Manager Hospitality Used the software for: 1-2 years ### "Tripleseat for Brewery Venues" November 7, 2024 5.0 Tripleseat is an indispensable tool for our business. Pros Tripleseat has robust booking and event scheduling tools. Communication is clear and organized internally and externally. New and useful features are consistently added. Cons There is no integration with Toast, our POS, available at this time. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.