# Page 2 | Tripleseat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Tripleseat the right Venue Management solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118047/Tripleseat/reviews --- Tripleseat 4.7 (573) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Tripleseat ## Showing most helpful reviews Showing 26-50 of 573 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Danny B. Director of Events Restaurants Used the software for: 2+ years ### "Tripleseat helps through great events a sell lots of beer!" July 23, 2025 5.0 Overall the platform is good if you need all that it offers. The customer support is good and the account managers are very helpful when you need higher level help. Pros Overall is great and works well if your venue has the need for a customizable event management platform. It helps with the whole event process from lead generation, managing the event itself, and the whole financial side from taking payments to reporting information. Cons The built in discussion (email) platform is a little clunky and can be difficult especially from a client perspective. It has improved over the years and more updates are planned to make it more like a traditional email platform. Review Source ML Monica L. Sales and Events Manager Restaurants Used the software for: 2+ years ### "Fan of Tripleseat" May 8, 2025 5.0 amazing. anytime I've needed anything from their team, they've helped right away. Furthermore, it's just a really user friendly program. I'm an admin and setup up our menus, pricing and everything needed and that process was also very intuitive and simple. Pros It's so easy to use. Very intuitive and has all the features needed to make booking events super easy. It's also very transparent to both the user and the guest. They can see all communication and a timeline of what they've done. I LOVE that you can see when an email is delivered and when a guest has opened and read it. it's such a great feature. Cons it can look like spam but so does any other email that comes from a booking system. you have to be smart about the way you title and send emails to avoid that. Review Source KW Kathryn W. Head of sales Hospitality Used the software for: 2+ years ### "The BEST venue managent platform " October 24, 2025 5.0 The system is great. The team behind them in the UK and support is fantastic. Easy to use. Looks good. Great reporting. Pros The ease of use is 100% the reason i have Triplseat. Having a sysrem that is quick to respond to my guests, that can be personalised and keeps all the data in one place has only increased my sales. Its a sysrem that keeps me ahead of the competition. My team love it too. Cons I would like to be able to add more event status in that suits my business. But its a minor bug bear Review Source KS Kristi S. Director of Events Hospitality Used the software for: 2+ years ### "Amazing Event Software" June 2, 2025 5.0 The staff is super helpful with problem solving. Once you get familiar with it is super user friendly. Pros I love that all my event communication is in one place. The filtering is super beneficial as I manage many venues. Cons I have constant issues with formatting documents. It's inconsistent. Sometimes I'm forced into using double spacing. Fonts don't match. Regardless of whether I paste to match destination formatting. Review Source XG Ximena G. event coordinator Hospitality Used the software for: 1-2 years ### "i love triple seat" June 13, 2025 5.0 excellent, very easy to use, great with communication with guests, the portals are very handy, emails and conversation's are the best! Pros i can keep all my contacts and parties organized in one place, putting contracts together is so easy, you can customize emails add pictures and more Cons maybe auto correct would be a good upgrade, over all I think it very much on point. maybe have a system were is does not ho in to spam for guests Review Source AB Amy B. Ownership Hospitality Used the software for: 2+ years ### "Seamless event booking software " June 10, 2025 5.0 If a great tool to book events. Would not be able to handle volume without this software. Many features are a time saver Pros Book events seamlessly , collect payments, be on same page with my colleagues, collect web leads, use templates for time saving. Boost efficiency Cons Setting up menus on direct, when I have a question it is a challenge to get answer without going back and forth on email Alternatives considered [Gather](https://www.capterra.com/p/10002522/Gather/) Reason for choosing Tripleseat Don’t remember maybe price……………………………….. Review Source JG Jeffrey G. Events and Sales manager Restaurants Used the software for: 2+ years ### "Best platform" May 28, 2025 5.0 It’s a 10 out of 10 for An amazing platform. Would recommend for every and anyone in this industry!! Pros It’s helpful and easy to use with every purpose to running reports and selling events. I love this platform Cons It crashes often which makes it impossible to do my job. This usually is fixed within a few hours but you never get a notification that the system is back up and running Review Source AR Alex R. Events admin Hospitality Used the software for: 6-12 months ### "Tripleseat is great! " July 8, 2025 4.0 is typically great and very helpful in planning and organizing our events. The task functions also help us stay ahead of the game and to not miss important guest needs. Pros I like that helps us to organize and plan our events for our venue (a members club) and that it is highly customizable and allows us to create new fields and drop downs almost on the daily. The reporting function is also incredibly helpful for explaining event trends to the higher ups. Cons I don’t like that messaging through typically gets lost in our clients inboxes because it is often directed to spam. I also think accounts and associated contacts can be a bit simpler and smoother process for creating contacts. Review Source JA John A. VP of Operations Restaurants Used the software for: 1-2 years ### "Keeping the little guy in the race" June 18, 2025 5.0 Top rated tech for our restaurant. The opportunity to be posted alongside of much larger restaurant groups through EventUp has led to our offstrip location being competitive. Pros The CRM feature allows us to continue relationships past the guests events with ease. Additionally, the speed of response keeps us as the clients first choice! Cons The reporting can be a bit much to filter, but once understood, the reports are incredibly valuable. Personalization keeps them relevant and actionable. Review Source TS Tammy S. Catering Coordinator Restaurants Used the software for: 6-12 months ### "First time user to Tripleseat" April 19, 2025 5.0 It’s been great learning process. is fairly intuitive, and makes the proposal process seamless. Pros It’s easy to learn, keeps all communication in one place, and makes the proposal process fairly simple and quick. Cons You have to manually schedule follow-up reminders. But I do love that you get notifications into your email inbox when a client responds to something. Review Source CC Cristina C. Special Events and Sales Senior Manager Museums and Institutions Used the software for: 1-2 years ### "Tripleseat Review " May 13, 2025 4.0 Overall I enjoy using it. It was easy to learn and to teach others how to use. Pros Event profiles automatically updating with changes. Ease of use. Cons Cannot connect with other programs like Tessitura which is our accounting system. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Tripleseat was a little more simple. Our venue does not have guest rooms or food onsite so we needed a program that wasn’t too complicated. Switched from [EventPro360](https://www.capterra.com/p/148194/EventPro360/) EventPro was too complicated and hard to learn. Review Source AG Amanda G. Field marketer Food & Beverages Used the software for: 2+ years ### "Tripleseat review " May 7, 2025 4.0 The product work effectively some glitching when product is being updated. Support could use customer service trianing. Pros The typography is easy to read wcag compliant. The banner on the left is well laid out Cons I dont like how when emails are cheaked in outlook thr connected email i still have to deleate them on . It wiuld be nice to see discussions in a vertical and off to the right were there is a ton of white space also i Would like to see a super page for pending next to orders that can be accessed directly. Review Source MC Mike C. Production Manager Entertainment Used the software for: 2+ years ### "Add recurring please!" June 9, 2025 4.0 Support team has gotten back to me quickly and ease of use has been good. Not in love with the AI bot. Pros It helps make sure multiple departments can have the same information. The cloud based is invaluable. Cons Recurring event information would make my life so much easier. Multiple events happen weekly or other requirements and doing it manually or copying takes time. Review Source AT Andrena T. Catering Manager Restaurants Used the software for: 1-2 years ### "Overall a great product for catering services" October 7, 2025 5.0 My experience with was great it was super easy and helpful for our catering team to use and work together. Pros allows ease of managing a calendar, events, invoicing clients and building a menu throughout the system Cons Sometimes it was slow, but that was primarily based on when they were doing updates onto the system but overall I had no issues. Review Source AG Ali G. Social director Real Estate Used the software for: 6-12 months ### "TripleSeat Has Been Pivotal in Further Developing our Venue" May 28, 2025 5.0 After getting over the learning curve and getting to know the system, has allowed our team to better forecast our revenue as we develop our venue into more of a wedding venue as opposed to a corporate rental. Pros As an individual who is fairly new to the tracking of the backend of events, I have yet to run into a system feature that does not have a backend ability to perform. From customizing automated messages to customizing even what triggers them being sent, TripleSeat makes the follow-up of events and customers easy, and the tracking of data thereafter smooth. Cons We wanted to use ticketing, but were unabke to do so as there was no way to connect it directly to our Square account. Review Source AH Andrea H. Restaurant sales manager Restaurants Used the software for: 2+ years ### "The tool that every event manager should use!" June 24, 2025 5.0 It has been super positive and I have used it in all my past experiences in the restaurant industry. Pros It is so user friendly! Keeps everything in one place from getting the lead, prospecting, communicating, booking, charging the guest, sharing it with the team. It keeps you organized and accountable. Cons No cons really - I love the tool and would recommend it to everyone in the restaurant and sales industry. Review Source CH Courtney H. Venue Rentals Coordinator Civic & Social Organization Used the software for: 1-2 years ### "Really great! " April 30, 2025 5.0 Great customer service, easy to use and clean UI. Has a lot of features if you need but a lower priced subscription if you don’t need all the features. Pros How easy it is to process payments and get contracts signed. I can complete a booking from initial enquiry to signed contract and paid deposit in one day. Cons The Timeline calendar view doesn’t function very well. Even when you select to view one week at a time it only shows you one day Switched from [EventPro](https://www.capterra.com/p/124538/EventPro/) EventPro costs too much for their web based option. Review Source CJ Courtney J. Sales Manager Hospitality Used the software for: 2+ years ### "Best review ever" June 17, 2025 5.0 Positive experience all around. has made my job so much easier and excited to confirm to see progress. Pros Very easy to use! Helps make the contracting process so easy for venue/customer alike. Easy interface with so many customizations Cons I do not have an issue with Triple seat. I do wish that we could select multiple leads at a time to turn down for ease with generic turn down reasons. But otherwise great! Review Source AC Annabelle C. Advancement Manager Events Services Used the software for: 2+ years ### "Dallas Arboretum Review" April 15, 2025 5.0 We love ! They have been an absolute dream to work with Pros I love how easy it is to use and how friendly it is for clients Cons I wish you could copy notes. We use notes a lot and it would be great to duplicate them Review Source VC Vanessa C. Director of sales Food & Beverages Used the software for: 1-2 years ### "We love triple seat" April 25, 2025 5.0 We have about 1 year with triple seat and it has been way much better then out other platforms witch was caterease it’s been so much better to use and it’s up to date and love it always having updates a new features. Pros That’s it very user friendly and can use triple seat university for guidance. Cons Having to convert some report into a excel format and it’s not very cute lol Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) We went to a trade shows and loved the who layout and heard about it and decided to make the move Review Source YS Yesica S. Catering dispatch Food & Beverages Used the software for: 1-2 years ### "Platform Review " May 7, 2025 5.0 It’s pleasant overall just the readjusting when things get moved around make take a day or two. I will say I love that it is effective and prompt especially for my field of work. Pros Triple seat makes it easy to maneuver our orders. It’s easy to use and makes it quick when it comes time to schedule orders. Cons The constant updates and how you have to readjust to where everything is. As easy as it is to use when you have changes made unexpectedly it always catches you off guard. Review Source AR Abby R. General Manager Food & Beverages Used the software for: 2+ years ### "Give us an app!!" June 12, 2025 5.0 Pros User experience from the business end on web is great. You’ve done some fab updates to make it more efficient Cons We need an app!! Using the website on my phone is not the easiest or best experience and really slows down the process. Review Source MH Meg H. Sales and Event Manager Restaurants Used the software for: 6-12 months ### "Event review" April 29, 2025 5.0 Helped streamline our event planning and communication Pros The ease and growth of the product to match my needs Cons Some restrictions around automated tasks Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Tripleseat Recommendations from other event managers Review Source MS Michaela S. Senior Event Manager Hospitality Used the software for: 2+ years ### "My honest experience with Tripleseat " April 29, 2025 5.0 8/10 in terms of satisfaction with the product, and interface. I love the instant generation of the banquet event orders, contracts and invoices Pros The easy interface. Super user friendly. Particularly for clients (sharing event order links for approval) and discussion thread visibility Cons The updates to the software. Specifically the discussion thread. It’s much harder to use. I do wish that the previous set up was the same. Review Source EY Esther Y. Community Engagement Manager Events Services Used the software for: 6-12 months ### "Intuitive and not clunky " May 13, 2025 4.0 Fairly intuitive, useful for measuring and gauging individual work load within departments. Pros We have a team of 4-5 coordinators. makes it easy to take over another coordinator's tasks and bookings. Also, templates and reports. Cons Not friendly with printing. We create physical files for event captains and often have to print screen. Does not show discount total at the bottom of invoice. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.