# Page 5 | Tripleseat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Tripleseat the right Venue Management solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118047/Tripleseat/reviews --- Tripleseat 4.7 (573) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Tripleseat ## Showing most helpful reviews Showing 101-125 of 573 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jessica B. Event Manager Hospitality Used the software for: Less than 6 months ### "Tripleseat For Event Planning" November 28, 2021 4.0 Pros In the events industry a good system to track your event schedule, event menus, special needs, requests, pricing and payment is extremely important. Tripleseat makes this a breeze and is all in one place. This program is easy to use, easy to learn for someone who has never used a program like this before and is perfect for businesses with multiple locations, rooms or event spaces. This has greatly improved our internal communication by having everything in one location. Cons The only issue I have come across with this software so far is that it can be difficult to make edits to menus that were initially set up without the help of a support tech. Review Source AS Ayman S. Senior Interior designer - Showroom Manager Design Used the software for: 2+ years ### "Easy, low-cost, and distinctive event coordination" February 22, 2022 5.0 Using Tripleseat, I can easily send invitations to anyone interested based on contact lists provided into Tripleseat, as well as complete registration and fee payments. Pros Great tool for managing events, and anyone can use it to arrange private or public events professionally. Tripleseat allows you to easily add events, schedule appointments, register guests and send invitations by text message or email. It contains various ready-made templates to help even inexperienced users execute tasks quickly. You can also add payment connections as needed, making payment and collection processes simple and secure. Cons Tripleseat is incredibly easy to use, the subscription costs are affordable, and the user interface is great and straightforward. Review Source JH James H. Muti-unit Manager Food & Beverages Used the software for: 6-12 months ### "Triple seat... The way to go" May 5, 2022 5.0 Tripleseat is a great platform that helps venues restaurants and the likes generate income. Pros I like how triple seat make it as easy to convert leads and keeps all of your event planning organized for each event. Extremely easy to send documents and contracts. They even hosted a meeting and a local class to help new client's. Cons Starting out its not so easy to figure out how everything works. But you can find triple seat university and it will walk you through everything. Review Source DB Dan B. Sales and Events Manager Events Services Used the software for: 2+ years ### "Excellent Software with a Few Frustrating Quirks" April 17, 2019 5.0 It has been an overall success at easily keeping our client focused. Instead of using many different software apps, booking, payment etc, it creates a single portal and eliminates many questions we were faced with prior to implementing. Sales tracking and other features are simple without the hassle of Salesforce integration. Pros The Event Portal feature. Each event having its own specialized url that allows the client to see everything in a very organized fashion makes the process of converting a quote to a sale much easier. The integration of credit card processing (we used Stripe) keeps the client from using other options (like Square) that would force them away from the portal. Cons Trying to keep you locked into their email ecosystem. The email integration is terrible. I wish they would support a Gmail integration. If I want to get my client to approve a proposal - they have to be emailed through their own email system that is not as user friendly and completely breaks the cohesiveness and intent of the software when I have two different email chains happening (which the client flips between without realizing). Make the event approval option available without having to email them please. In addition, they will charge you for leads from Yelp, even if they don't book! It is a very shady practice that needs to stop. Focus on good software, not making money off lead conversions from third party lead sites please. Review Source KB Kathryn B. Sales and Marketing Director Food & Beverages Used the software for: 2+ years ### "Gather is the ONLY program for me! " July 30, 2019 5.0 I am saving so much time using this software with clients. Half the time it used to take me to send contracts. Pros Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well. Cons This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather. Reason for choosing Tripleseat It really is the ease of use! Switched from [Caterease](https://www.capterra.com/p/2280/Caterease/) Took too much time and didn't integrate well with other products. Review Source Laura S. Event Manager Used the software for: 2+ years ### "Best event planning software on the market" October 18, 2017 5.0 Everything from being more organized, more efficient, client management, lead management to cost and financial analysis. Pros What is not to love? It has every feature and function that I need to keep me organized. We have over 200 weddings and events per year in a multi-million dollar waterfront restaurant, and Tripleseat is basically my right arm. I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc. I also have demo'd similar products and have chosen to stay with Tripleseat because they have everything I need, and even things I didn't know I needed! Cons There really aren't any cons to list here - anytime I have needed something, I just talk to their customer service team and they explain where it is, or add it for me. For instance, I wanted better reporting on lead sources and where the business was coming from, and they added a custom report for me the next day! Review Source JY Jenny Y. Owner/Manager Events Services Used the software for: 2+ years ### "Indispensable Program!" May 14, 2019 5.0 The customer service team is always very efficient and timely as well as friendly. We couldn't run our business without Gather. Earlier in our development we considered other software geared toward events, but they seemed to specialize on only one aspect or two at a time. With Gather we can customize our menu making it so easy for our whole team to update a proposal at any given moment. Pros Our team loves how each client has his/her own customer portal. It is fairly easy to change any details at any time. It is also imperative for us to be able to send an approval request to each client at the time of solidifying details for an event. Really helps us to ensure our team can execute the event flawlessly. Cons We wish that Gather was able to track any changes made by one of our team members so that when a change occurs, we can know exactly who made it and why... Or that there was specific place for a team member to track changes in the portal. Also, we wish that there was a way to approve each specific section instead of just an over all proposal. Our clients are dealing with TONS of wedding details (not always through us) and they have a lot on their minds. Alternatives considered [Total Party Planner](https://www.capterra.com/p/2278/Total-Party-Planner/) Reason for choosing Tripleseat See above. Review Source KB Kesha B. Sales/Marketing/Event Director Hospitality Used the software for: 2+ years ### "Best Event Software" April 29, 2022 5.0 EXCELLENT. Has been a great tool for all of the events we host as well as a wonderful place to store leads and potential client information. Pros Easy to use and easy to train a new hire on using. All information can be captured in an account allowing for less office clutter and being able to access on any device has been a huge timesaver! Cons It is a tad difficult to update pricing as you do have to go line by line BUT this would be with anything out there. Once you know where to go it is much easier. Review Source KM Kerianne M. Manager Food & Beverages Used the software for: 2+ years ### "Very Happy Gather User" July 30, 2019 5.0 We have been using Gather for a few years now and it has definitely made our day-to-day much easier, more organized and allowed us to focus on more things to grow the business. Their customer service is very quick at responding and helpful in finding a solution to questions that have come up. Pros Gather has helped streamline our business by providing a fast and easy way to communicate with our clients in a clean professional format. We use the "Copy" feature very frequently as we have many repeat clients. The live update feature while we are on the phone with clients is very helpful and many clients comment how nice that is. Cons We wish we could customize the font size on the Chef BEO. We use the Chef BEO as orders in our kitchen and it would be beneficial for us to be able to make certain items stand out more. We find ourselves directing many clients to the "Print Summary" hyperlink on the Summary of Charges page. If there was a way for this button to stand out as the full breakdown/itemized invoice that would be very helpful. Reason for choosing Tripleseat Gather stood out to us with the clean layout and ease of use. It works best for the way we communicate with our clients as well as with our catering kitchen staff. We have no regrets and have been very pleased with the way Gather has benefited our business. Review Source SL Stephen L. Events Events Services Used the software for: 2+ years ### "Tripleseat review & comments" June 5, 2019 5.0 Tripleseat has grown with us at the rate we are able to understand and make positive advances with the software. They are allways available for discussion and help. My overall experence is we get very comfortable & professional service from Tripleseat. Pros I'm not at all a pro but so the ease of use is very important. The software was not designed originaly for my type of use, I'm a movie theater with special events. However it has been curved to be able to offer me everything I require to keep track of my special events. The calendar is esential for the number of events we have as each new movie release generates a new special event be it birthday parties or receptions and sometimes just a movie only seat reservation. Each style has to be noted and written up using the software to outline for each department in the Theater. The ability to arrange the many buckets we use to otline an event form the original set-up, as our understanding of the software increases is great. Cons Having to update each time changes are made to see how it will look onl the BEO is a little challenging. Then to view any changes I have to open up the BEO to see how it looks/fits etc. It would be nice to have a real time view/function of some sort to be able to see what someting looks like without having to udate first. Review Source ML Melissa L. Marketing Director Restaurants Used the software for: 2+ years ### "Overall Great! " July 30, 2019 5.0 Keeping organized with Gather is a breeze! Pros The ease of Gather is truly amazing! The report functions I use daily to see overall growth and what needs to be improved on. The calendar is able to be viewed on the app along with a desktop as well as edited on the go from a cell phone. All documents are easy to read for sales coordinators, chefs, as well as servers. Creating events is easy and tracking channels for marketing is a great way to keep updated on marketing campaigns. Also staying organized through Gather is great by creating tasks, not only for yourself, but interns or other sales coordinators. The messaging system is great for communication with other team members. Cons I would love to see the sales coordinator on the pop up portion of the calendar. Also, the messages changed into a drop down, however, when you are trying to scroll for some thing, clicking on every single individual message is time consuming and everything should be about saving time. The app is only for viewing and not able to do any editing, which does not save time. Sometimes there is slowness or some glitches, such as Gather cancelling the event or duplicating the event when creating. Review Source MP Miriam P. Director of Sales Hospitality Used the software for: 2+ years ### "Tripleseat for Event Sales" July 6, 2023 5.0 We have significantly increased event and catering sales. Restaurants are able to plan for incoming events and increased sales. Pros Extremely user friendly, customizable, great calendar and template options. Cons The way they save contacts on their server is very frustrating as your client's contact name could be changed by other Tripleseat clients (shared by email). The discussion center is not great and could use some updating Review Source VR Verified Reviewer Assistant General Manager Sports Used the software for: 6-12 months ### "Gather Rocks for Event Planning!" April 9, 2020 5.0 From the get-go, the Gather team has been a pleasure to work with. Their representatives were very well informed and knew their products, helping me make a decision to switch over to them. They helped me set up the program, and input all of the information, and they respond almost immediately any time I have a question. Pros This program has turned our event planning into a very easily streamlined business. It is so easy to book groups, send menus, send invoices, and even collect payment. The calendar portion makes it to where I can have my entire staff have access to seeing when dates are booked, without them seeing any other details, so they don't have to come to me to ask if a date is available. It also makes it very easy to track clients and to use as a database. Cons There are just a couple tweaks that could be made to make the mobile app a little more user friendly, but all in all, it is a great program. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Tripleseat Gather streamlined everything into one program, and made it worth the investment. Review Source AG Ashley G. Event Director Hospitality Used the software for: 2+ years ### "My office assistant" July 7, 2023 5.0 Ive worked with many venue software event businesses in the past and I've loved TripleSeat as it saves me time and in turn allows me to close more sales. Pros It streamlines our entire business and has allowed us to be more strategic in our hiring processes. Cons There are some quirks to iron out like any newer business but for the most part, no complaints as their customer service team is almost always available and fantastic. Reason for choosing Tripleseat They had TripleSeat when I was brought onto the new team. Review Source VR Verified Reviewer Catering Sales Manager Food & Beverages Used the software for: 1-2 years ### "Tripleseat after 1 Year" January 15, 2019 4.0 Training was quick and easy and support has been extremely good. The transition did pose some problems, as trying to make our systems fit into Tripleseat took some true trying and testing, and it seems we're still making changes. But overall it feels like a good fit. Anxious to explore the new reporting platform! Pros Accessibility. We'd previously used another catering software which needed to be accessed via an interface, which took time and was often frustrating with spotty wifi. Also, the platform is completely web-based, so accessing it on a PC or a Mac device is easy. Cons The fact that merged documents are .pdfs. It would be so much better if documents, such as contracts and/or especially Banquet Event Orders could be merged to .Word docs, which may be edited (page breaks!) after merging. It's supposed to be views on a screen, rather than printed, but our Chefs still require everything printed, so it's a hassle going back and forth between the document and the print/screen. Review Source CS Courtney S. Catering director Hospitality Used the software for: 2+ years ### "Best Catering Booking Software" November 12, 2019 5.0 Always great. The customer service if I ever have a question or issue that needs sorting is quick and helpful. I use this software daily and I love using it. It makes my job and my day more efficient. Pros Ease of use. I can easily train other employees quickly on how to book orders. I love the customization and ease of adding new menu items. The reporting is excellent for keeping track of sales and other marking tools. Cons I wish that it had the ability to auto populate a packing slip for the kitchen. I.e. when fajitas are ordered for 10, it would populate on the kitchen sheet the exact amount of food by oz or quarts the kitchen would need to prepare. Alternatives considered [Caterease](https://www.capterra.com/p/2280/Caterease/) Reason for choosing Tripleseat When we met with the sales representative, we felt like it was the perfect fit for our small company. It had everything we needed to book, keep track of sales and scheduling for in the restaurant as well as our off site catering, and the tools to easily communicate easily with customers. Review Source Robin G. Director of Events Used the software for: 2+ years ### "Wow! This was a lifesaver." December 14, 2017 5.0 TIME! I have recommended this product to at least 4 companies and I know two have signed up. The benefit I get is that my guests can see their proposal in real time and it's speedy so contracts can get signed quickly. Pros I love how user friendly this software is and how it is so easy to navigate. I like how we can generate a report with multiple pages at one time. The filtering options make it very convenient for me to review each of the restaurants at a single time. Cons It's a small thing...but when I am in a booking and I want to change some contact information on a booking contact, I have to go to another screen, which is fine, but I can't go right back to the booking I was working on. I have to find the booking again in the big list. BUT, everything else works so great for us. Review Source Nicole O. Sales Manager Hospitality Used the software for: 2+ years ### "Tripleseat has made my job so much easier! " October 20, 2017 5.0 Ease of doing my job, tons of time saved. Pros The best feature in Tripleseat is the ability to make a change once, to multiple documents. This saves so much time and energy! I love the ability to completely customize the program itself, too. Reporting has never been easier. Simply select what you want to see, then generate. Their helpdesk staff are incredible as well--very speedy and informative. Overall, could not do my job without this software system! Cons The only downside is not being able to print calendars. I do understand the reason though--Tripleseat is meant to be current and up-to-date at all times. Once you print the calendar it is no longer accurate, essentially. However, there is still a need for printed calendars in my job. Review Source AT Amanda T. Assistant Event Sales Manager Hospitality Used the software for: 1-2 years ### "Honest 3Seat Review from a daily user!" July 11, 2023 5.0 The Tripleseat team is amazing and the product is great and easy to use once you understand the system! Pros Streamlines all data very well and super organized! Great features for the everyday user. Cons The transition to the software was a lot and could be difficult/ time consuming to set up. Also would love an app and more flexibility in the layout of documents. Review Source CL Christina L. Manager Food & Beverages Used the software for: 2+ years ### "Daily Life" September 22, 2020 5.0 Overall it was not hard to learn for such a critical tool we use to plan multiple events. Pros It is easily accessible and great if we need to work from home. Leads are captured for us to respond and sorted accordingly. The calendar for event planning is critical for us to see and use to rent our event spaces. Cons I would love if there was an app for it on the phone instead of having to go on a site. When multiple members are booking potential leads, If there was a way to block spaces better besides using the hold mark on the calendar as that does not guarantee a proper blockage sometimes (for example if it can note the space is currently being blocked as multiple users are trying to block the space at the same time that would be great) Also putting potential events on our calendar does require multiple steps with a lot of info -if this could be more compact, that would save time in booking during high demand. Review Source GC Georgeanna C. Catering & Special Events Manager Restaurants Used the software for: 1-2 years ### "The best private dining software" May 10, 2019 4.0 Although there is room for improvement, I absolutely love this software. It's fairly customizable via booking templates, and allows me to book and confirm routine events very efficiently. Pros I love Gather's tools for automated guest messaging, customizing menus and terms, and lead management. Cons Upgrades that seem like they should be obvious/easy are not quickly addressed. For example, I cannot assign an existing contact to a new lead, rather I have to re-enter the client's information each time. Small features like that can make a big difference in day-to-day management, and should be more of a priority. The email tool also needs some work. You cannot save a draft or reply to a message without creating a new thread. Also, the way that email addresses show up to clients is cumbersome. They should work on a solution to mask the @gather system display and instead show my actual email address (clients see the system email address and get nervous that they're message won't reach me). There is also a lot of room for improvement in terms of approval (e.g. being able to get separate approvals of terms and menus, rather than just one overall approval), and for resources for complex and offsite events (e.g. adding pack lists and timelines). Review Source KH Kasi H. Front Desk Hospitality Used the software for: 2+ years ### "Quick and Easy " July 9, 2022 5.0 Instead of using 2 or 3 programs to get my work done. I now have 1 for them all! Pros This software is amazing. It was super easy to learn and it's super easy to use daily!. Before an event is booked it help me lay out a plan and budget for the customer. And then, It helps keep me and all my staff up to date with coming events and changes to event. And after it's over it generates a beautifully laid out invoice for the customer. I love it ! It has really helped me in every aspect of my event planning for our hotel! Cons I really don't have a bad thing to say about this software. It really is that great ! Review Source James M. Operations Director Events Services Used the software for: 1-2 years ### "Tripleseat is a software you NEED!" May 21, 2019 5.0 Tripleseat has completely transformed the way I do business. Moving from paper quotes and contracts to having an actual system like a corporation to manage my customers. It’s night and day the amount of information I know about my customers now and as the owner, I like that I can see where each customer is in the sales funnel. It’s made our company paperless and so much more organized. In the end, our customers trust us more because we never miss a detail and my employees save time because they aren’t endlessly chasing down information. Pros Very easy to learn and setup due to the onboarding team and account representative. Cons It’s hard to find something I don’t like about tripleseat. I guess my only complaint would be there’s no mobile app, just a mobile website. So you have to sign in each time on mobile. It’s really not a bother, but if you are forcing me to say something negative, that’s all I can think of! Review Source SN Samantha N. Events Coordinator Hospitality Used the software for: 2+ years ### "Fantastic program in so many ways!" July 30, 2019 5.0 Gather has helped us streamline details for successful events for all of our teams. It is so great to be able to create one document that everyone can access for details and assistance. It has helped us be able to execute events of all styles and sizes with ease from the moment a lead comes in to the day of the actually booking. Pros I love how easy Gather can customize booking agreements for different clients. We book a variety of events and need to be able to create menus, set up templates, policies, etc for each of our clients. Gather allows you to personalize all of these items as you work on the agreement, instead of having to leave out to another screen or part of the software. It also helps us in communicating specific details to our guests, as we get to modify things so meticulously. Cons The ONE feature I have found to be missing is being able to auto populate a task list for an event. We have a few non-negotiable that we handle internally to make sure bookings are successful, and it would be nice to be able to get this task list applied like a template. Review Source DR Deanna R. Regional Events Manager Food & Beverages Used the software for: 2+ years ### "Gather changed my world" August 26, 2019 5.0 Gather has connected communication from the inquire to the closing of the event for all involved parties. The kitchen staff has up to date menus, staff has access to all event details, custom menus, bar arrangements and closing event instructions. We are very grateful to have this software program available for all our restaurant locations Pros Gather is so easy to learn and use for both hospitality staff and event hosts. It is the best tool we have for company wide event communication. Every event detail is tracked and available for your full team to execute a flawless event. Cons I have no complaints about the software at all. The updates are smooth, customer service is fast, reports are easy. The credit card processing also made staying credit card compliant a piece of cake. ...I do find the team communication feature to be very confusing or unnecessary. I would like for it to integrate with Open Tables in the future. Reason for choosing Tripleseat The functions worked with what we needed. Price was right and the customer service was very helpful to work with to get started. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.