# Page 8 | Tripleseat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Tripleseat the right Venue Management solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118047/Tripleseat/reviews --- Tripleseat 4.7 (573) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Tripleseat ## Showing most helpful reviews Showing 176-200 of 573 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle B. Event Manager Real Estate Used the software for: 6-12 months ### "Streamlined, Life Changing, and Professional. " November 18, 2017 5.0 Pros Our team used spreadsheet after spreadsheet in order to conduct the booking and detailing process. We can now do it all with a few clicks of a button. Before , we had no history or data of how we were doing as a company. Now we can better plan and forecast and book our events smoothly! Cons Our wishlist would consist of longer setup/teardown times, functionality of multiple booking windows and an actual mobile app vs. the web app. These are all things that have been shared with the development team. I will say, they listen and in many times we've been heard. I am sure these are all things coming down the pipeline! Review Source Sam S. Sales Manager Events Services Used the software for: 1-2 years ### "Gather has SIGNIFICANTLY reduced the amount of time it takes us to send clients a quote. " July 5, 2018 5.0 We have sped up our inquiry to closing rate. Pros Fast quote building, the payment portal within the proposal, and super easy to use. We used to edit contracts individually, Gather has totally changed the way we interact with customers. I HIGHLY recommend this product for anyone in the events industry. Cons Hard to get customization per account due to Gather having a small team. We needed a small add-on, but since it wasn't in the current roadmap, its unlikely that it will happen. Review Source JH Jessica H. Catering Assistant Food & Beverages Used the software for: 2+ years ### "Great Analyitical Software, Could Use Improvements" November 5, 2019 4.0 Pros I love how analytical and in depth is! It is so helpful for keeping track of our records. I have used two other event planning softwares and Tripleseat has been my favorite so far because of this reason. Cons There is no mobile app for , which is very important for event users in the industry. We can look on the browser version, but it is not as user friendly. I also dislike the thread in which all emails are sent from and to clients, mainly because of the long email domain that typically causes our emails to go into spam, but also because we've had issues with sending an internal email to the client, even when we deleted the client email from receiving the reply. Review Source NC Natalie C. Sales and Events Manager Events Services Used the software for: 2+ years ### "easy to use but not as functional as i like it to be" October 31, 2019 3.0 easy to use Pros Easy to use and accessible everywhere you go even on your mobile. Cons customizing is hard. and since it is a web base, the system loads very slow when the event is information heavy. Sometimes the information we put in the system is also not updated properly and we need to refresh the page a few times. We've missed or messed up catering orders for that reason. Hated the discussion thread where you create a weird email address. I prefer not to have this function at all. It goes into client's junk box and i can't explain to every client how to change settings just to receive our emails. It's also frustrating that it doesn't send as threads but individual emails everytime. Review Source VR Verified Reviewer Director of Sales and Marketing, Private Dining Restaurants Used the software for: 2+ years ### "Tripleseat " October 16, 2018 5.0 I've used lots of event software and is the best yet, esp if you are in a high volume/ multi room situation. Pros This software is intuitive and easy to use. Cons It would be great if you could copy\\paste into the contracts-- it would also be great if you could follow an entire 'cloud' thread, instead of just one response. Review Source AC Aristede C. Restaurant Manager Food & Beverages Used the software for: 1-2 years ### "A Restaurant Manager's Success with Tripleseat" May 30, 2019 5.0 Overall guest satisfaction has increased with as it allows for thorough communication between a client, the sales team, and the service team. The level of attention to the guest needs and desires has had a positive impact on service via Tripleseat. Pros I like the discussions tab. It allows for the effective communication necessary for the execution of a successful event. You are able to communicate with the guest, sales manager, and service team. The discussions tab has allowed up to date info available in a real time setting. For example, just today we have a dinner for 16 guests that we were able to share the guests expectations and needs with our service team that were not available in the BEO. Cons The daily notices do not always contain accurate information. Sometimes a party's size or booked room may change and the daily email notice does not contain the changed status. Review Source Jesica K. Sales Manager Restaurants Used the software for: 6-12 months ### "We love Tripleseat! Everything in this software is SUPER easy and VERY user friendly! " October 20, 2017 5.0 Building, growing, and increased sales. Pros You can customize templates to your company's specific needs for layout, information, policies, etc. They are very responsive to requests and get back to you with results sooner rather than later. They are constantly asking for feedback on ways to improve and implement useful suggestions quickly. They have very friendly staff, who are very helpful and their weekly training seminars are useful for continuing education and ongoing training. THEY LISTEN! Web-based operations makes the software easy to access, and helps busy sales pros who are always on the go. Review Source CP Cassandra P. Sales Manager Entertainment Used the software for: 2+ years ### "Love Tripleseat" May 21, 2019 5.0 Events is a very detailed business and TS solves those needs. Every client needs an adjustment to the contract notes or header or client name or tax status and I can edit every single thing on TS. I used to use Caterease in the past and it was so difficult to change the forms. Pros It is so customizable and useful from the reports to the details that you can add in to documents. Cons The customer service could be better. Half the time the chat function is offline. And when I email customer service, they never seem to understand my questions or have a genuine desire to help. I asked for some marketing help because TS has sent out email blasts for me in the past, and this year, they acted like they had no idea what I was talking about. Review Source LF Lauren F. Senior Sales and Events Manager Hospitality Used the software for: 1-2 years ### "tripleseat review" July 11, 2023 5.0 Great! Wonderful customer service! Pros Extremely easy to manage when you have multiple properties. Cons Some features like tasks could be improved. Review Source TM Tiffanie M. Catering Coordinator Food & Beverages Used the software for: 2+ years ### "Gather Software" May 13, 2019 5.0 I really enjoy this software and have recommended it to other catering planners in the industry! It's so easy to use and I can log in on my computer or on my phone through the app. Pros I really enjoy the ease of use of the software, it is very user friendly and you can jump right in! Clients love the online portal and find approving proposals and paying online to be really easy (I do, too!). Menu templates are easily created, whether a custom menu or pulling up from the existing menus. Customer support has been top notch. Cons I wish there was more ways to customize the invoice and BEOs for the client (picking and choosing which to display). Other than that, there is not much else to change on my end! Review Source EM Eva M. General Manager Restaurants Used the software for: 1-2 years ### "Helps to keep my event information organized and shared with my team" October 5, 2016 5.0 I am the General Manager and Event Planner for a very busy restaurant. Gather helps to keep me organized, in touch with clients and staff, and keeps all of the information I need in one place. I love that clients can get in touch with me through a Gather link on our website, and I can convert a lead into a booking very easily. Keeping up with so many people and events is exhausting, but Gather makes it much easier for me to have all necessary information and conversations with clients in one place. I also love that I can have my clients "sign" event contracts through the website, send deposits, and put a card on file. My team can also access conversations and documents so that they can stay up to speed with what is going on. But I think my favorite part is that the bookings calendar can be synced with my google calendar across all of my devices. :) Pros Customer Service, price, and rapidly growing features Cons I can't think of any cons. I think there is always room for improvement, but nothing sticks out to me as a problem. I did, however, have some difficulty integrating my bookings calendar with my google calendar, but almost immediately, the awesome customer service team helped me out with it. Review Source PW Paige W. Regional Director of Events/Sales Restaurants Used the software for: 1-2 years ### "Switched from Caterease and could not be happier!" October 11, 2018 5.0 Pros The functionality of is day and night from our previous provider. I love that I am able to figure out anything questions or modifications on my own because it is so easy to navigate, If I do have a questions that is tricky, there are many ways to reach out and get help in a timely manner. When we started up with TS, we were in a time crunch because our previous provider was about to go dark on us. TS expedited our menus and start up without me even asking and made it a complete breeze to being. I was so impressed and appreciated everything from start to finish while brining on TS that I asked my rep to forward a email to the CEO. The CEO himself reached out to me within hours to thank me. SO IMPRESSED with this company, product, service!! Cons We have been with for over a year now and my only con would be the reports section of the software. It is'nt not as user friendly as I would hope and seems limited. I would like to be able to customize this to use for reporting more. Review Source EL Esther L. Director of Development & Corporate Communications Non-Profit Organization Management Used the software for: 6-12 months ### "Not a flexible software for our rental venue" May 10, 2019 4.0 It has taken quite a while to learn how to use it properly. Customer service has been friendly, but the product is the product and I don't think it's right for us. Pros It's awesome to have all the information centrally located and to be able to process payments through it. Different staff can log in to see if a room is already booked and that's handy. Cons We have numerous recurring renters and this software is not at all set up for that. If we have a basketball team that rents our gym twice a week year-round and their payment arrives monthly, we have to go into every single booking to mark it paid and then close it. This seems unnecessarily time-consuming. Also, the reporting is very limited for our needs. We are less interested in tracking the reasons people don't book with us than we are at having a report that allows us to reconcile with our Quickbooks. At the training our finance director received, she was told the report she wanted didn't exist - what about offering a create-your-own option? Review Source VR Verified Reviewer Group Sales Manager Used the software for: 2+ years ### "Great program for a busy sales/ events person" December 13, 2017 5.0 Pros Ease of use/ speed/ organization- a lot of great features! Also great to be able to use the app and/or log in remotely! Cons Booking AND events windows a little redundant for a restaurant but I'm sure comes in handy for a hotel- might be better with a choice for either/or. Review Source JS Jessica S. Event Coordinator Restaurants Used the software for: 2+ years ### "Best Planning Software Available!" May 21, 2019 5.0 From customer service and support to the software use and setup, has changed or lives at work for the better! Pros I love the ease of use and the time it has saved me! More time, more events, more money! Cons There is not one thing I don't like...honestly! Alternatives considered [Caterease](https://www.capterra.com/p/2280/Caterease/) Reason for choosing Tripleseat The functionality of the software for our everyday event planning needs. Everything we did for an event (contracts, budget planning, internal and external communication, etc.) was in one place! Review Source CO Cassandra O. Events Coordinator Food & Beverages Used the software for: 1-2 years ### "Overall, fairly smooth and easy to use. " September 13, 2017 4.0 Pros I like the aesthetic of the software and that the Gather team seems to always be working on ways to improve the product. Cons I wish that the Task feature functioned more like an alert where some kind of reminder for deadlines would pop up, not only on the page for that particular event, but on the home page and calendar page. If the task feature were a bit more developed then I would be able to stop using Pipedrive altogether. It would also be AWESOME if Gather were integrated with OpenTable or another reservations software system. I also wish there were more color coding options for different categories of events and phases they're in, such as a color for offsite events, or a color for an event that is confirmed but maybe still has a few details to finalize. It would also be fantastic if clients could complete their credit card authorization form directly on the Gather Proposal Page so that they do not have to email credit card information or relay it over the phone. Review Source Augustine Kofi D. Biochemist Food & Beverages Used the software for: 1-2 years ### "Best problems solver platform." June 16, 2021 5.0 Triple seat is a platform I would recommend for everyone on this planet. It is simple, more convenient to use. Very cheap ant so on. Pros The builders of this platform are generous, this has helped us in making our work very easier. It has made us more organised in selecting locations and events. It enhanced the medium of communication among us. Cons There should be a search bar on the platform to enhance easy searches by simple typing in keywords. Review Source Brent A. Events Manager Used the software for: 6-12 months ### "This was a terrible. " March 21, 2018 2.0 There were no benefits to speak of from this software, except that my own by hand version of sales pipeline in excel was much faster and of easier use. Pros There are a lot of features that it seems to talk about withing its platform for users but can tend to trip over itself with use. Cons The amount of time I had to spend on this software and platform for it to be remotely functional was astronomical. The same mistakes kept coming back after trying to fix them on the 'backend'. I also kept trying to get in contact with customer service and my account rep but I have heard nothing for 2 months now. Review Source JB Janell B. Events Manager Events Services Used the software for: 2+ years ### "Gather by Gather Technologies Review" May 11, 2019 5.0 I am guilty of not jumping on the webinars to see whats new, so my customer support reached out to me directly to schedule a video conference to walk through things she noticed we haven't been utilizing. VERY helpful! Pros I LOVE the App! Being an administrator, I need the access to constantly update/edit and send out communication and emails through the software, and Gather is very user friendly. Cons I would like to see a printable version of the Calendar. We need to pass it out to about 50 people to let them know what events to expect and their time frames. Currently, we have to use a blank Google calendar and type each event and its location and time frame in to each day of the week. Review Source lC leslie C. Event Coordinator Hospitality Used the software for: 2+ years ### "Best thing to happen to our event organization!" May 14, 2019 5.0 Amazing. Customer service is incredible and prompt, game changer for us! Pros I love that everything is in one place. Previously we were pulling from 4 different programs. This amped up our professionalism appearance wise and limits potential pricing errors. The client is happy to receive concise paperwork that is always updated with their most up to date financial commitments. Cons The ONLY things I wish it could add which are problematic due to so many formats would be some sort of layout system (weddings in particular need soooo much info) and maybe an area to store timeline specific intel as well. These are stretches, I love everything about it. Review Source GT Gin T. Private Dining Manager Food & Beverages Used the software for: 1-2 years ### "Game changer " July 31, 2019 5.0 Great product! They’re always adding new features. Great support team. Pros I love that the software is live so I can make changes on line in front of the customer, while on the phone with them and they can sit right away in front of their own screen. Cons Sometimes the issues with their servers slowing down can be bothersome, especially during the working hours. Alternatives considered [Caterease](https://www.capterra.com/p/2280/Caterease/) Reason for choosing Tripleseat Ease of use, clean looking portals. Review Source MB MADISON B. COO Entertainment Used the software for: 6-12 months ### "Good experience, can use improvements" May 21, 2019 4.0 I really have enjoyed using so far, overall. If there could be a way to fix the email going to spam issue, it would make me trust Tripleseat much more. Pros First I need to state that we use for unconventional purposes as we are not a restaurant. But I will say it has really helped streamline our contracts and payment processes -- I've noticed a substantial improvement in our A/R process and some credit is due to Tripleseat's ease of use for clients. Cons There are a lot of features I wish the software had, or that the software made easier to use. One example would be to show me on the dashboard how many contracts we have sent out that still await client signatures, and to be able to issue automated follow-ups for completion. Another major issue we've recently uncovered is that communication with clients often goes into their SPAM folder which creates obvious issues for us in terms of securing contracts and making our clients happy. Review Source TA Tracey A. VP of Events and Sales Hospitality Used the software for: 2+ years ### "The Inside Scoop" July 30, 2019 4.0 Speed in dealing with Guests is great - I have been happy implementing Gather at over 15 locations. Pros Efficiency of getting leads that populate into bookings, and love the mobile app. Easy for staff to learn - easy to dialogue and message with Clients Cons The reporting feature needs work. Would like the opportunity to add more customized fields and titles. The current layout of the BEO's is not functional. Missing Change logs and status changes features. Alternatives considered [Delphix](https://www.capterra.com/p/147983/Delphix/)[Tripleseat](https://www.capterra.com/p/118047/Tripleseat/) Review Source KIM W. Director Of Special Events Hospitality Used the software for: 1-2 years ### "Event Director" September 14, 2018 5.0 Overall the experience has been wonderful.support team have been very on top of making sure we are utilizing the system to its optimum abilities. Additionally, they have been extremely quick to respond; and helpful with any issue no matter how big or small. Pros The ease of use and flexibility to add items. It is very user friendly. Cons It automatically ops me in for the newsletter emails and I was receiving to many emails from at one point. Review Source EJ Erin J. Sr Sales Manager Restaurants Used the software for: 2+ years ### "Tripleseat is a life saver in the event planning world!" October 18, 2017 5.0 I'm happier and more productive at work. We also have happier customers who feel better taken care of. We are more thorough and proactive and our guests can tell. It also helps us stay on top of past guests/events so we remember to stay in touch and keep them coming back! Pros It really helps me and my team stay organized and better work together. Since transitioning to , all members of the team can work on each event instead of us each working in our own bubble. Events are more thorough, cohesive and guests get better attention. The tasks in the system are the best "task management" tool I've come across. Cons It sometimes feels that the help desk doesn't listen to you when you're trying to voice a complaint/error. They're quick to blame you or your other software before they even try to understand the issue and almost refuse to get on the phone with you. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.