--- title: "wJewel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about wJewel Software - reviews, pricing plans, popular comparisons to other Jewelry Store Management products and more." source_url: "https://www.capterra.com/p/118049/wJewel/" page_type: "product" language: "en" --- # wJewel Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) wJewel ## What is wJewel? Jewelry POS with: Sales, tagging, trade-ins, layaways, appraisals, buy scrap, CRM, repairs, repair shop control, analysis reports, mobile app, consignments received, accounts receivable & payable, update your website, gift certs, store credits. Manufacture custom pieces, Multi-store support. Import purchases & inventory from Excel. RFID, QuickBooks, Salesforce, GIA, IGI, Shopify. Podium, BIG integration. Read a driver's license, installment invoices, bridal registry, send text messages, request feedback. ## What is wJewel used for? [Jewelry Store Management](https://www.capterra.com/jewelry-store-management-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) Top alternative Featured Overall rating Based on 73 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for wJewel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.wjewel.com/&name=wJewel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### wJewel 4.8 (73) VS. [3.8 (726)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price Contact vendor Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (73) Ease Of Use 3.8 (47) Value For Money 4.8 (67) Value For Money 3.6 (47) Customer Service 4.9 (71) Customer Service 3.6 (47) ## wJewel alternatives [4.2 (2,057)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [The Jewel Software](https://www.capterra.com/p/201863/The-Jewel-Software/) [4.9 (47)](https://www.capterra.com/p/201863/The-Jewel-Software/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) [4.7 (244)](https://www.capterra.com/p/146659/RepairDesk/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Jewel360](https://www.capterra.com/p/266402/Jewel360/) [5.0 (3)](https://www.capterra.com/p/266402/Jewel360/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/118049/wJewel/alternatives/) ## FAQs about wJewel Overview ### What problems does wJewel solve? wJewel solves the day-to-day operational friction jewelry retailers face, including difficult inventory setup, unclear repair and receipt documentation, hardware conflicts, and adapting workflows as the business grows. Store owners, sales staff, and small retail teams benefit most from its fast support, guided onboarding, customization, and detailed inventory control. Answer based on 38 reviews Overview ### Which roles and teams benefit most from wJewel? wJewel is most used by jewelry business owners, presidents, vice presidents, and other executive leaders who need tighter control over sales, inventory, purchasing, and financial operations. Managers and directors benefit from streamlining day-to-day store workflows, tracking stock movement, supporting customer service, and improving visibility across locations and teams. Answer based on 72 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is wJewel built for? wJewel is built for small businesses in jewelry retail, with 100% of reviewers from small companies and Retail leading at 40%. It serves jewelry retailers, multi-store operations, wholesalers, manufacturers, diamond dealers, refineries, and casting companies, with reviewer representation also concentrated in Luxury Goods & Jewelry at 29% and Wholesale at 19%. Answer based on 73 reviews Features and Usability ### What are the key features of wJewel? wJewel includes core retail jewelry tools like Retail POS, order management, inventory tracking, invoicing, and product catalog management. Differentiating features include consignments and memo management, repair tracking, label printing and tagging, jewelry design support, and customizable reports, with accounting and customer management covering day-to-day store operations. Answer based on 38 reviews Integrations ### Which third-party tools and platforms does wJewel integrate with? wJewel integrates with tools for accounting, shipping, ecommerce, CRM, payments, and messaging, including QuickBooks, QuickBooks Online Advanced, Salesforce Platform, Magento Development, Shopify, Sellbrite, FedEx Ship Manager, USPS Certified Mail, Avalara, TaxJar, Microsoft Excel, and Twilio. Answer based on 3 reviews Getting Started and Support ### How easy is it to onboard and train a team on wJewel? wJewel offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers describe onboarding as manageable, with step-by-step guidance and short tutorials helping teams learn within a few weeks. Nontechnical employees and admins using more advanced features may need more time because the learning curve can be higher at first. Answer based on 10 reviews Getting Started and Support ### What customer support options does wJewel offer, and how do users rate the experience? wJewel offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, responsive, and helpful during setup, training, and fixes. Some report difficulty reaching a representative at times, slower replies, or unresolved issues, but overall sentiment is positive. Answer based on 38 reviews Features and Usability ### How customizable is wJewel for a jewelry business? wJewel offers broad customization for jewelry retailers that need workflows, screens, tags, and reports adapted to their business. Many small business teams value the vendor’s willingness to make custom changes, though some limits remain with off-the-shelf features, label formatting, multi-currency needs, and occasional delays for custom development. Answer based on 22 reviews Features and Usability ### Is wJewel easy to use day to day? wJewel works well for daily inventory, invoicing, and jewelry store operations once the system is set up correctly. Many retail teams find it intuitive and organized, especially with responsive support, but some users find the interface dated, certain workflows inconsistent, and cross-platform or multi-channel use harder to manage. Answer based on 18 reviews ## Features AI summary Based on 80 Jewelry Store Management reviews Capterra data shows that buyers of Jewelry Store Management software rank the following features as their top priorities: - **Inventory Tracking** (**61%** of reviewers rated this feature as critical) - **Multi-Store** (**81%**) - **Data Synchronization** (**67%**) wJewel supports all three of the features reviewers value most: **Inventory Tracking**, **Multi-Store**, and **Data Synchronization**. Together, these capabilities help jewelry businesses keep stock accurate across locations, manage operations for more than one store, and keep information updated between systems, allowing teams to improve visibility, reduce manual errors, and make faster day-to-day decisions. Inventory Tracking 4.9 (17) 41.18% of 17 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Multi-Store 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Manage multiple teams and operations from a central location Data Synchronization 4.9 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Customer History 4.9 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Supplier Management 5.0 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Manage all supplier data and operations Point of Sale (POS) 4.9 (22) 50.00% of 22 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software wJewel 57 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - For Jewelry Stores: Specifically for jewelry store management - For Retail: For Retail Stores - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Label Printing: Process of printing custom labels through various methods. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Receipt Management: Upload, track, and submit receipts in a central database - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. --- Get Advice We can help you find the software with the features you need. Features 4.8 (68) 4.8 Based on 68 reviews ## Pricing Value for money 4.8 (67) ### Starting price Free trial available Value for money 4.8 (67) 4.8 Based on 67 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Avalara](https://www.capterra.com/p/75673/AvaTax/)[ Sellbrite](https://www.capterra.com/p/149384/Sellbrite/)[ TaxJar](https://www.capterra.com/p/163419/TaxJar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (71) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (71) 4.9 Based on 71 reviews ## User reviews Overall rating 4.8 Based on 73 reviews Filter by rating 5(65) 4(5) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent Antoine D. Director Luxury Goods & Jewelry ### "Complete jewelry store software that actually fits the trade" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2026 Their support is knowledgeable and helpful. Sales, repairs, purchases, and accounting all flow into one place, so month-end is much easier than juggling separate systems. It's stable, the data is reliable, and the developers actively improve it — we've seen real updates and quick fixes when we've reported issues. I'd recommend it to any independent jeweler who wants software that actually fits how a jewelry store works. Pros WJewel covers everything we need to run our jewelry store in one system — invoicing, repair orders, inventory, scrap gold buying, and full accounting (AP/GL) without needing separate software. Their customer support is second to none. The point-of-sale is fast for day-to-day sales, and the reporting is detailed enough to actually manage the business: day summaries, profit reports, inventory as of any date. It's clearly built by people who understand the jewelry trade — things like karat/metal tracking, style-level costing, and repair workflows work the way a real store operates, not like a generic retail POS with jewelry features bolted on. Cons The interface is functional rather than flashy — it takes a little time for new staff to learn where everything is. Switched from [Clarity Software](https://www.capterra.com/p/172037/Clarity-Software/) needed something tailormade for the industry Alternatives considered [Jewel360](https://www.capterra.com/p/266402/Jewel360/) Reasons for choosing wJewel use of use at point of sale, one page does all Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AS Arya S M. Vice President Retail ### "Wjewel is an excellent software/tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 November 2, 2025 Excellent overall. As mentioned above a great tool and software overall. Also easy to print tags with. Pros Everything all around. Great software. Great people. Great support. An excellent tool for inventory and great built in tagging system for printing tags — easy layout. \[sensitive content hidden\] is very helpful Cons No cons really. Hopefully their level support of continues this way and of course always room for improvement. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed a more higher end niche software and tool. QuickBooks not for our structure , type of company, etc. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 4, 2025 Thank you. VD Vibhor D. COO Wholesale ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 Pros Customer service was great and the functionality has everything we need to operate our business. Thank you to \[sensitive content hidden\] and his team. Cons Data importing was a bit of a challenge initially however the team was very helpful to take care of it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AS Afshin S. Owner Apparel & Fashion ### "Very satisfied " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2025 I wanted to upgrade my program and they did it very fast. No problems after. Explained all my concerns. Pros Professional and quick. Explained the process and I had to do nothing. They took over the system and did all the work. Cons There were no issues. They called few times to make sure there were no problems. I would use their services again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tim B. Owner Retail ### "Software review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 Great customer service! Quick call back for questions. Pros Very affordable and lots of options. Easy to set up and get going. Cons A little confusing on what fields to fill in for tagging. Switched from [The Edge](https://www.capterra.com/p/79243/EDGE/) Edge is too complicated and too expensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2024 Thank you NK Naresh K. Owner Retail ### "Best pos system for jewelry stores " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2024 Very satisfied. Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements. Pros User friendly and very quick customer service. Cons Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements. Switched from [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/) Outdated and having issues like wrong inventory and tag printing issues Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2024 Thank You! DP Derrick P. Owner Retail ### "Great Product and service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2024 Love that I chose WJewel for my store. The customer service is great Pros They are Quick to respond and friendly and the price is good Cons Nothing. They are fantastic. The software works great Alternatives considered [The Edge](https://www.capterra.com/p/79243/EDGE/) Reasons for choosing wJewel Price, customer service, easy to use and learn Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2024 Thank You! DB Deepu B. OWNER MANAGER Luxury Goods & Jewelry ### "Great company to work with...very comprehensive software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2024 \[sensitive content hidden\] and his team are A+ professional that are extremely tech savvy and knowledgeable about what a client will need regarding software for the jewelry industry. They will work with you to customize details of what you need, and are very patient and understanding of the jewelry industry. Pros This is a very versatile software that covers almost everything you need Cons It took time to learn a few things...but it was time well spent Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) This was a much easier and comprehensive software Alternatives considered [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Reasons for choosing wJewel We felt it was the right fit for our business Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 29, 2024 Thank you. KK kunal K. ceo Wholesale ### "wjewel review doc" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2024 The software has been a good experience so far for us. We would love it more if the steps a more consolidated. Pros multiple functions and reports. inventory control was very important and its working out good for me Cons too many steps to finish a job. Would be nice if lot of things were click and finish. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 1, 2024 Thank you. DC Dariya C. Founder Retail ### "The only software I trust " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2024 I use it, and adore it, one of the brands that I keep in the store also uses it and we both love it. I know many ppl who use it and for jewelry business is an essential. Super precise. Pros The precision and the great ability to have reports Cons Nothing. It's perfect, and the customer service is not beatable. If I have something that I don't understand, I call \[sensitive content hidden\] and he tells me how best to achieve what I need. Reasons for choosing wJewel Because of the customer service and the precision of the software that is the only one that works for the jewelry business. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 1, 2024 Thank you [View all Reviews](https://www.capterra.com/p/118049/wJewel/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [The Jewel Software vs wJewel](https://www.capterra.com/compare/118049-201863/wJewel-vs-The-Jewel-Software)