--- title: "wJewel Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is wJewel the right Jewelry Store Management solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118049/wJewel/reviews/" page_type: "reviews" language: "en" --- wJewel 4.8 (73) [View alternatives](https://www.capterra.com/p/118049/wJewel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of wJewel Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews Antoine D DirectorLuxury Goods & Jewelry, 11 - 50 employeesUsed the software for: 6-12 months. “Their support is knowledgeable and helpful.“ July 3, 2026 TB Tim B OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “A little confusing on what fields to fill in for tagging.“ November 18, 2024 AS Afshin S OwnerApparel & Fashion, 2 - 10 employeesUsed the software for: 6-12 months. “I wanted to upgrade my program and they did it very fast.“ October 5, 2025 MD MEREDITH D VICE PRESIDENTLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: More than 2 years. “Not fully customizable, Limited accounts receivable reports“ November 20, 2023 JA Joseph A PresidentRetail, 2 - 10 employeesUsed the software for: 1-2 years. “The Software performs excellent in managing our inventory, customer data base. “ June 21, 2024 JA Joseph A PresidentRetail, 2 - 10 employeesUsed the software for: 1-2 years. “I haven't found anything I do not like about the software, other than generating appraisals.“ June 21, 2024 KH Katie H Sales and OperationsLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: 6-12 months. “The team at wJewel made sure we got onboarded, learned (helpful videos!), and have answered every single question and resolved any issues we've had. “ May 17, 2024 lk lisa k ownerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “It was a learning curve for some of our employees who are not very computer savvy“ May 20, 2024 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Antoine D. Director Luxury Goods & Jewelry Used the software for: 6-12 months ### "Complete jewelry store software that actually fits the trade" July 3, 2026 5.0 Their support is knowledgeable and helpful. Sales, repairs, purchases, and accounting all flow into one place, so month-end is much easier than juggling separate systems. It's stable, the data is reliable, and the developers actively improve it — we've seen real updates and quick fixes when we've reported issues. I'd recommend it to any independent jeweler who wants software that actually fits how a jewelry store works. Pros WJewel covers everything we need to run our jewelry store in one system — invoicing, repair orders, inventory, scrap gold buying, and full accounting (AP/GL) without needing separate software. Their customer support is second to none. The point-of-sale is fast for day-to-day sales, and the reporting is detailed enough to actually manage the business: day summaries, profit reports, inventory as of any date. It's clearly built by people who understand the jewelry trade — things like karat/metal tracking, style-level costing, and repair workflows work the way a real store operates, not like a generic retail POS with jewelry features bolted on. Cons The interface is functional rather than flashy — it takes a little time for new staff to learn where everything is. Alternatives considered [Jewel360](https://www.capterra.com/p/266402/Jewel360/) Reason for choosing wJewel use of use at point of sale, one page does all Switched from [Clarity Software](https://www.capterra.com/p/172037/Clarity-Software/) needed something tailormade for the industry Review Source ASM Arya S M. Vice President Retail Used the software for: 6-12 months ### "Wjewel is an excellent software/tool" November 2, 2025 5.0 Excellent overall. As mentioned above a great tool and software overall. Also easy to print tags with. Pros Everything all around. Great software. Great people. Great support. An excellent tool for inventory and great built in tagging system for printing tags — easy layout. \[sensitive content hidden\] is very helpful Cons No cons really. Hopefully their level support of continues this way and of course always room for improvement. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed a more higher end niche software and tool. QuickBooks not for our structure , type of company, etc. Review Source Response from Ishal November 4, 2025 Thank you. RQ Rebecca Q. Director, Operations Luxury Goods & Jewelry Used the software for: 6-12 months ### "My thoughts on WJewel" February 11, 2020 3.0 It was very difficult to start using the product and get the information implemented. It is an old school system that caters to an old school style of doing business. We were uninformed on the annual $1,000 fee. Pros It is easy to find items in stock, manipulate the inventory, and add new products Cons It does not work well across multiple channels. Trying to sync the software with both our Shopify and QuickBooks account was a nightmare. It is probably good if WJewel is your only selling/accounting channel. There seem to be a lot of random bugs that happen. It is not always user friendly. Reason for choosing wJewel WJewel is catered to the jewelry industry Review Source Response from Ishal February 18, 2020 Customer did not want to share with us any QuickBooks info which made it almost impossible to integrate with it. We succeeded doing it anyway. All charges were disclosed to the office manager prior to signup, who decided not to share them with the owner. NK Naresh K. Owner Retail Used the software for: 6-12 months ### "Best pos system for jewelry stores " November 14, 2024 5.0 Very satisfied. Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements. Pros User friendly and very quick customer service. Cons Advance and easy to work with. You can reach out to put them anytime. They can do custom changes as per your requirements. Switched from [CAKE POS](https://www.capterra.com/p/143463/Cake-POS/) Outdated and having issues like wrong inventory and tag printing issues Review Source Response from Ishal November 21, 2024 Thank You! DB Deepu B. OWNER MANAGER Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Great company to work with...very comprehensive software" August 23, 2024 5.0 \[sensitive content hidden\] and his team are A+ professional that are extremely tech savvy and knowledgeable about what a client will need regarding software for the jewelry industry. They will work with you to customize details of what you need, and are very patient and understanding of the jewelry industry. Pros This is a very versatile software that covers almost everything you need Cons It took time to learn a few things...but it was time well spent Alternatives considered [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Reason for choosing wJewel We felt it was the right fit for our business Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) This was a much easier and comprehensive software Review Source Response from Ishal August 29, 2024 Thank you. DP Derrick P. Owner Retail Used the software for: Less than 6 months ### "Great Product and service " August 25, 2024 5.0 Love that I chose WJewel for my store. The customer service is great Pros They are Quick to respond and friendly and the price is good Cons Nothing. They are fantastic. The software works great Alternatives considered [The Edge](https://www.capterra.com/p/79243/EDGE/) Reason for choosing wJewel Price, customer service, easy to use and learn Review Source Response from Ishal November 21, 2024 Thank You! JA Joseph A. President Retail Used the software for: 1-2 years ### "Wjewel POS/Inventory Management" June 21, 2024 5.0 I am extremely pleased with my experience with Wjewel in all aspects. It is also very reasonably priced in its up front costs and it service program. Pros The Software performs excellent in managing our inventory, customer data base. The service provided by the top notch and very fast. They are very quick to respond to any requests to software modifications and hardware conflict resolutions. Cons I haven't found anything I do not like about the software, other than generating appraisals. Alternatives considered [The EDGE](https://www.capterra.com/p/8668/The-EDGE/) Reason for choosing wJewel Upfront costs were significantly less and they provided the option to purchase the software up front with no subscription or operate on a subscription base. They also offer a very reasonable subscription for continual support. Review Source Response from Ishal June 24, 2024 Thank you. MD MEREDITH D. VICE PRESIDENT Luxury Goods & Jewelry Used the software for: 2+ years ### "Best System for function and Price" November 20, 2023 5.0 Overall we have had a great experience with this system. It is cost-effective, easy to implement and the training of employees was also a smooth process. Customer support is always available and a quick response time. We have in many instances needed to adapt the program for our retail customers and EDI functions, and we have always been to reach out and make an update. We can keep track of items down to a very detailed level and track and manage inventory effectively. I would highly recommend this system. Pros Cost, Ease of setup, Customer Support, Item entry details. Cons Not fully customizable, Limited accounts receivable reports Switched from [MagicBox](https://www.capterra.com/p/186376/MagicBox/) Easy of use, cost and we needed more functionality based on company growth Review Source Response from Ishal November 20, 2023 Thank you. We can upgrade you to our latest version which is fully customizable. We appreciate you being a loyal client for over 10 years. VD Vibhor D. COO Wholesale Used the software for: 2+ years ### "Great Customer Service" October 6, 2025 5.0 Pros Customer service was great and the functionality has everything we need to operate our business. Thank you to \[sensitive content hidden\] and his team. Cons Data importing was a bit of a challenge initially however the team was very helpful to take care of it. Review Source AS Afshin S. Owner Apparel & Fashion Used the software for: 6-12 months ### "Very satisfied " October 5, 2025 5.0 I wanted to upgrade my program and they did it very fast. No problems after. Explained all my concerns. Pros Professional and quick. Explained the process and I had to do nothing. They took over the system and did all the work. Cons There were no issues. They called few times to make sure there were no problems. I would use their services again. Review Source SF Shimon F. VP Retail Used the software for: 2+ years ### "Important software for our business." August 2, 2022 5.0 Because of the support provided by Javid and his team, my overall experience is still very enjoyable. Pros Robust features and offers solutions for many of our daily work flow. Cons The learning curve is high, but with the short tutorials provided, the software is easily learned. Review Source Response from Ishal August 3, 2022 Thank you HL Herbert L. VP Import and Export Used the software for: 2+ years ### "WJewel " November 6, 2023 5.0 Pros Fast & reliable service, easy to communicate Cons a little difficult to get a rep on line Review Source Response from Ishal November 9, 2023 Thank you NS Neal S. SVP Apparel & Fashion Used the software for: 1-2 years ### "Easy to use and good customer service" July 12, 2022 5.0 Pros System is easy to use and any updates or changes we needed were implemented in a timely manner. Cons Implementation took a little long because we needed things custom built specifically for our needs but it was expected. Review Source Response from Ishal July 14, 2022 Thank you. DW Dan W. President Wholesale Used the software for: 2+ years ### "Newark Jewelers' Supply" March 15, 2021 5.0 Pros Very easy to use. Everything from invoicing, putting in inventory levels, the accounting system, are integrated making business functions and analysis very straight forward and easy. There is also a seamless linking of everything in inventory to the web. Cons The older system that we have is written on a platform that does not allow us to cut and paste things from outside the program into the program. Review Source Response from Ishal March 19, 2021 Thank You for being a loyal customer for over 10 years now. We can always upgrade your software and then you can copy and paste and a lot more. FR Francesco R. CEO Luxury Goods & Jewelry Used the software for: 2+ years ### "Best purchase to help organize all facets of the business" March 18, 2021 4.0 The program helps with a full perspective on the daily, weekly, monthly and yearly production. The program has given the company a structure for success. Pros User friendly and has good tools to gain any info needed to function business. Cons I have been working with program for 8 years and really have no issues with program. Reason for choosing wJewel This program was referred to me through a vendor of our company that was also using the program with positive results. Review Source Response from Ishal March 23, 2021 Thank you. MC Monica C. President Retail Used the software for: 2+ years ### "President " March 1, 2023 5.0 Well Pros Sales and inventory memos and reports to work with web site Cons Sometimes doesn’t connect hard to get reply Review Source Response from Ishal March 10, 2023 Thank you. PT Pooja T. manager Luxury Goods & Jewelry Used the software for: 2+ years ### "it is great software easy to use we are very happy with this software. " July 15, 2022 5.0 Pros Accounting payable receivable , invoices, maintain consignment inventory, history from manufactured to sold. Cons salesman's inventory and edit option entering vendors check in payable system Review Source Response from Ishal July 18, 2022 Thank You. RA Ryan A. Director of Sales Luxury Goods & Jewelry Used the software for: 2+ years ### "Ryan gems" March 14, 2021 5.0 Pros Very easy to use, very useful. Helps us keep track of all aspects of our business. Cons We have been very please with W jewel. I really cannot say anything bad about it! Review Source Response from Ishal March 18, 2021 Thank you. BH Barkev H. President Luxury Goods & Jewelry Used the software for: 2+ years ### "Excellent software for our industry one of a kind" February 19, 2020 5.0 Very happy Pros I have been using ishals software program for over a 20 years He’s always on top of his game Cons I can’t really say anything bad There is always here in there adjusting according to your liking Like I said him and his team there to fix all the problems arise Review Source Response from Ishal February 20, 2020 Thank you. KG Ken G. Pres Wholesale Used the software for: 2+ years ### "Ken Ghaytanchi " March 16, 2021 5.0 It’s a great value for all the features it delivers. Pros It’s a great value compared to other programs and has many features of much more expensive software. Cons The learning curve for all the features are a little longer than anticipated Review Source Response from Ishal March 18, 2021 Thank you. CW Carolyn W. Owner Retail Used the software for: 6-12 months ### "5 Star Review" October 24, 2022 5.0 Pros Has everything you need for a retail jewelry store Cons So far so good! Very satisfied. Keep you posted if anything changes. Review Source Response from Ishal November 1, 2022 Thank you. MS Mike S. Sales Associate Retail Used the software for: 2+ years ### "Easy to use software with great after sales support" January 19, 2017 5.0 Using wjewel software is almost like having your in house computer programmers and IT support staff. Program is very easy to use and when needed wjewel developers are there to customize the software the way that works best for you. Very highly recommended Pros Ease of use. Great After sales support Review Source Response from Ishal February 2, 2020 Thank you. AP Amit P. Manager Retail Used the software for: Less than 6 months ### "Most comprehensive and customisable " August 16, 2022 5.0 Very good experience Pros \[SENSITIVE CONTENT\] customized the system to meet our needs. Cons Took time to develop and customize, but was worth the wait. Reason for choosing wJewel Ability to customise the system for our needs Review Source Response from Ishal August 18, 2022 Thank you. FS FLORENCE S. COO Wholesale Used the software for: Less than 6 months ### "THANK YOU !" May 11, 2021 5.0 Pros We are very happy about the maintenance and the reactive helpful you always give us. Regards, Florence. Cons the way the system goes really really slow Review Source Response from Ishal May 19, 2021 Thank you for the review. We suggest that you upgrade your server to get a faster response. DS David S. Used the software for: ### "Support and features are everything and wJewel has the best of both" June 6, 2016 5.0 We have been using the software for nearly a year. It is a feature-rich software, and if we need any customization, they are there to help at a very reasonable price. Review Source Response from Ishal February 2, 2020 Thank you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.