# Ascente Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ascente the right HVAC solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118069/Ascente/reviews --- Ascente 3.8 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ascente Ease of use 3.8 Customer Service 4.1 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dawn O. Operations Manager Consumer Services Used the software for: 2+ years ### "I like that the platform is established and will continue on for years." March 14, 2018 4.0 fully integrated with payroll. Pros that it is fully integrated! It can do service, jobs etc and especially with payroll. I like that they continue to improve Ascente with new versions but I wish they would test it more because too often silly bugs are the result of it. THANK YOU for finally attaching the jobs to the jobsite in the call taking screen!!! That alone was a game changer. When I need help, the hotline is very receptive. I like the dispatching and service. The Preventive Maintenance module. Cons I think it is very time intensive to train new people. Especially when it comes to Preventive Maintenance, Service Billing and Inventory. Every box means something. i wish they had more default reports to choose from? OR every time they create one to have an place on their website that I could see what the name is and what it does. It seems the only way we get the information we really need to to export it to excel. And at this point right now I am the only one who really knows how to do that. Isn't there a way to track Payroll deduction entries? All I can run is what was actually deducted? I would like to know what is owed or when we actually entered in a tool account etc? I wish I could control the Color of the dispatch calls by the Promise time or be able to add my own criteria or be able to override it and make it my own color. For example- I want first calls to be a certain color so that I can easily see that everyone has a first call and not have to click on it. Or if a tech has a first call and then and afternoon. I can tell easily that we need morning call(s). I wish they had a shortcut to each of the notes from the call taking screen. I wish they offered yearly reviews of how we use the system and are we using it to its potential? I wish I knew of the additional options or upgrades available? Review Source KT Kathy T. Corp Secretary Construction Used the software for: 2+ years ### "Just started the techs on tablets and love them." April 18, 2018 5.0 Organization, tracking, connection and total service for the customer. Pros We have been with Ascent & Traverse since May 2005. We just started with the tablets a month ago. The tablets save time and increase sales. Easy for the techs to work with and the customers are impressed. Easy also for the techs in the field to see past service work performed, equipment, can collect payment and add to invoice and email receipt directly to customer. Cons Would love to be able to produce more reports that work for our company. Would love to be able to dispatch contract job techs to their jobs through the dispatch board someday. Review Source MP Mike P. CFO Construction Used the software for: 6-12 months ### "Ascente review" July 12, 2016 1.0 Have used Compusource products (Contrac2) for many years, upgraded to Ascente, huge mistake. Very hard product to use and support for this product is far inferior to prior products. Cons Very inflexible product, can't customize. Review Source KL Karen L. Service Mechanical or Industrial Engineering Used the software for: 2+ years ### "I'm in the service department and use Ascente daily, overall I'm happy with the program." March 2, 2018 5.0 Pros It is easy to learn and use on a daily basis. There are many reports and searches that I can run in order to see my overall customer base. Cons Some of the changes after our upgrade are not good for us and how we work. There are several things that were changed and we have to add several steps to a process that takes us longer now to complete it. We will be talking to someone soon about these issues. Review Source KW Kevin W. Controller Construction Used the software for: 2+ years ### "I have found Ascente to be very user friendly and common sense for our staff" February 22, 2018 5.0 Very good Customer service Pros I really like the Job Site history that is tracked, and the ease of managing service calls. Reporting is very strong, and provided great information for our management team. Cons There are not many options available for third party integration software, such as GPS and Credit Card processing. Wish there were more options when it comes to these pieces. Review Source TN Taylor N. Admin Assistant Accounting Used the software for: 2+ years ### "GREAT SOFTWARE" December 11, 2018 5.0 Customer support is always friendly and helps with all of my questions and concerns Pros How user friendly it is and how helpful customer support is with all questions and concerns Cons The software is amazing there isn't anything I can say I do not like about the software Review Source NB Nicole B. CSR Mechanical or Industrial Engineering Used the software for: 2+ years ### "Works great for us" December 19, 2018 4.0 We use this to take calls and dispatch for our HVAC/Refrigeration company. Pros Ease of use, easy to understand...overall no complaints Cons Wish there was an easier way to move calls around. Review Source DW Deanna W. Sec/Treas. Consumer Services Used the software for: 2+ years ### "We have used Ascente for a while and I enjoy the ease of use." March 1, 2018 4.0 Pros Ease of use of the system and ease of training new employees when we hire. Webinars are very helpful as well Review Source MC Mike C. Business Systems Analyst Used the software for: 6-12 months ### "Ascente is the lifeblood of our company and it's never failed us." March 1, 2018 4.0 It keeps our whole company running. Pros It works once you get the hang of it. The customer support is phenomenal, very good and helpful people at Compusource. Cons The interface looks like you're back in the days of Windows 98. Searching for customers is awkward. It would be nice to have a dedicated search window and more fields that are searchable. Review Source CH Chris H. IT Used the software for: ### "The hourglass its all about the hourglass" December 5, 2015 1.0 This software could of been a great product. This software runs on Windows Server and utilizes RDP. It is slow with only 30 users logged in, the hourglass will be your friend. This software is only 32 bit, and feels like it is from the 90's when it was first released. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.