---
title: "New Relic Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about New Relic Software - reviews, pricing plans, popular comparisons to other Server Monitoring products and more."
source_url: "https://www.capterra.com/p/118128/New-Relic/"
page_type: "product"
language: "en"
publication_date: "2026-11-09"
---

# 

 New Relic Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 9, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

New Relic

## What is New Relic?

New Relic's enterprise-grade Server Monitoring solutions offer a comprehensive platform for monitoring and optimizing your server infrastructure. Designed for large-scale operations, our unified data platform aggregates telemetry data from servers, providing powerful full-stack analysis tools that deliver deep insights into server performance, health, and utilization. With real-time monitoring, automated alerts, and customizable dashboards, New Relic enables you to proactively monitor and manage your servers, optimize resource allocation, and ensure peak performance and reliability. Simplify server monitoring, enhance operational efficiency, and gain actionable insights with New Relic's advanced Server Monitoring solutions.

## What is New Relic used for?

[Server Monitoring](https://www.capterra.com/server-monitoring-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/)[Application Performance Management](https://www.capterra.com/application-performance-management-software/)

Recognitions

Shortlist

Overall rating

Based on 204 user reviews

Reviews sentiment

Positive

93%

Neutral

6%

Negative

1%

Pros & cons

Effective performance optimization tools

Comprehensive real-time monitoring platform

High and unpredictable pricing

Starting price

$10

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Cloud Management / 2026
-   Network Monitoring / 2026
-   Incident Management / 2025
-   Server Management / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## New Relic alternatives

Highest Rated

[4.7 (399)](https://www.capterra.com/p/168192/Site24x7/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (274)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/)

Starting price

$395.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/)

Starting price

$1.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

[4.6 (351)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)

Starting price

$95.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

[View all alternatives](https://www.capterra.com/p/118128/New-Relic/alternatives/)

## FAQs about New Relic

Overview

### What problems does New Relic solve?

New Relic solves delayed detection and difficult diagnosis of application, API, database, and infrastructure problems by centralizing real-time metrics, logs, transaction traces, and alerts. Developers, DevOps engineers, SREs, application support teams, and IT administrators use it to pinpoint slow endpoints, failing code, resource saturation, and outages before they affect users.

Answer based on 149 reviews

Overview

### Which roles and teams benefit most from New Relic?

New Relic is most used by software engineers, developers, and web development teams to monitor application performance, trace errors, and diagnose production issues. DevOps engineers and technical leads track infrastructure health and deployment effects, while engineering managers, architects, and technology executives use dashboards to assess reliability, incident trends, and service performance.

Answer based on 190 reviews

Overview

### What company size and industries is New Relic built for?

New Relic serves small to large businesses, with small businesses representing 56% of reviewers, and is most common in computer software at 34%. It also supports retail, healthcare, media and entertainment, startups, nonprofits, and public-sector organizations. Information technology and services accounts for 24% of reviewers, followed by internet at 8%.

Answer based on 201 reviews

Features and Usability

### What are the key features of New Relic?

New Relic includes real-time monitoring and full-stack application monitoring to track applications, databases, and hosts. Configurable threshold alerts, notifications, and escalation policies route incidents to teams. Performance metrics and customizable data visualizations help inspect throughput, latency, and transaction response times, while root cause analysis and distributed tracing identify sources of errors and delays.

Answer based on 20 reviews

Integrations

### Which third-party tools and platforms does New Relic integrate with?

New Relic integrates with over 100 integrations, including reviewer-confirmed Slack and Heroku, plus Jira, PagerDuty, AWS, and Geckoboard. Its catalog also includes AWS services such as Amazon EC2, Amazon CloudFront, Amazon DynamoDB, AWS Lambda, and AWS CloudFormation for monitoring, alerting, and cloud infrastructure visibility.

Answer based on 27 reviews

Getting Started and Support

### How easy is it to onboard and train a team on New Relic?

New Relic offers in-person training, live online sessions, webinars, documentation, and videos for team onboarding. Reviewers find initial setup and basic dashboards manageable for experienced technical users, while administrators, developers, and inexperienced users often need more time to learn the interface, terminology, alert configuration, and advanced monitoring features.

Answer based on 20 reviews

Getting Started and Support

### What customer support options does New Relic offer, and how do users rate the experience?

New Relic offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users report helpful implementation assistance and generally capable support, but experiences vary: some cite slow, unhelpful responses, outdated documentation, and difficulty obtaining email help or timely assistance with subscription changes.

Answer based on 23 reviews

Features and Usability

### How effective are New Relic alerts for application monitoring?

New Relic provides configurable, timely monitoring alerts that help teams detect application, server, and API issues before users are affected. Developers and enterprise operations teams value NRQL-based conditions, thresholds, and integrations with paging or messaging tools. Some users report duplicate incidents, slower resolution for certain process alerts, or occasional metric delays under heavy load.

Answer based on 35 reviews

Features and Usability

### Is New Relic easy to use for monitoring and dashboards?

New Relic offers accessible dashboards and monitoring workflows, but its breadth can make initial setup and navigation difficult. Small business teams often find basic alerts, filters, logs, and visualizations straightforward, while enterprise users configuring custom metrics or legacy services face a steeper learning curve. Some users also find the evolving interface and asset management unintuitive.

Answer based on 35 reviews

## Pros and Cons

Effective performance optimization tools

86% positive reviews out of 44

Most reviewers find performance and speed monitoring helps identify bottlenecks, optimize resources, and improve application reliability.

High and unpredictable pricing

61% negative reviews out of 54

Most reviewers report pricing is expensive, complex, and difficult for smaller teams or startups to justify.

Anonymous User

Head Of Development, 11 - 50 employees.

"The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying."

Comprehensive real-time monitoring platform

97% positive reviews out of 37

Most reviewers indicate monitoring covers entire tech stacks, enabling rapid issue detection and centralized observability.

Lorenzo P.

Application Manager, 10,001+ employees.

"It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place."

## Features

AI summary

Based on 1,382 Server Monitoring reviews

Capterra data shows that buyers of Server Monitoring software rank the following features as their top priorities:

-   **Alerts/Notifications** (**68%** of reviewers rated this feature as critical)
-   **Monitoring** (**62%**)
-   **Real-Time Notifications** (**63%**)

New Relic supports **Alerts/Notifications** and **Monitoring**, giving IT teams a way to track server health and respond quickly when issues appear. However, it does not offer **Real-Time Notifications**. Instead, it provides other highly rated capabilities, including **Real-Time Monitoring** (**67%**) and **Alerts/Escalation** (**59%**), helping businesses spot performance changes as they happen and route urgent issues to the right team faster.

Monitoring

4.5 (28)

85.71% of 28 reviewers that rated this feature as important or highly important

Observe and track the demand, usage, progress or quality of a system, product, or user

Alerts/Notifications

4.8 (36)

86.11% of 36 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Real-Time Monitoring

4.6 (41)

78.05% of 41 reviewers that rated this feature as important or highly important

Active monitoring of systems, applications, or networks

Alerts/Escalation

4.6 (14)

85.71% of 14 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Performance Metrics

4.5 (22)

86.36% of 22 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Root Cause Analysis

4.5 (14)

85.71% of 14 reviewers that rated this feature as important or highly important

Identify and analyse the reasons behind accidents

New Relic 71 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Automatically identify unusual behavior

Application programming interface that allows for integration with other systems/databases

Track, manage and store the applications of potential future members, customers or candidates

Identify and respond to security threats to developed applications

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Test the availability of websites and/or browsers

Measure the actual bandwidth available on a local network (LAN or WiFi)

Define network parameters and threshold settings to monitor network health and take necessary precautions

Provides a channel for team members to share AI models, media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

A process to automatically release code changes from repository to production environment

A process to automatically integrate code changes from multiple contributors into a shared repository

Manage budgets, track and optimize spending and align capacity to workload demand

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Alter the layout and content of dashboards

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Graphical representation of data

Analyze the performance of Databases

Supports common databases such as MySQL and Oracle

Manage the processes involved when making the application ready for use

Access client's system information, including hardware and software configuration, to perform diagnostics

Assemble applications and processes by dragging over and arranging pre-built components

A chronological record of actions or occurrences within a network, software, or process

Software is used for working on online pages

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Monitor the IP addresses of the incoming traffic

Manage incidents related to outages or breaches in functionality of IT systems

Gather metrics to assess the performance of IT infrastructure and network in real-time

Analyzing computer-generated records called logs to identify the root cause of errors, bugs, security threats, or other risks

Collects and aggregates data from various systems within the IT environment

Collects and aggregates data from various systems within the IT environment

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows businesses to monitor and secure applications and workloads across multiple public clouds

Manage and support multiple languages

Process and analyze human language in text or audio form

Run tests on a network to find the root cause of network issues

Tracks and makes accessible data on the health of servers and other network components.

Monitor and analyze the performance and status of a server or system/application

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitoring and measurement of relevant metrics to assess the performance of IT resources

Predict future data based on historical data sets

View and analyze individual requests received by a database

Active monitoring of systems, applications, or networks

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Identify and analyse the reasons behind accidents

Search and filter data across systems to locate required information by entering keywords or certain criteria

Internet standard protocol for collecting information about managed devices on a network

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings

Monitor or audit historical and current transactions to analyze customer account activities

Take actions to troubleshoot issues for networks, devices, etc.

Track the availability time for a designated network or website over a given period of time

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Graphical representation of data or processes

Detect (and block) vulnerabilities and threats in your applications based on vulnerability information

Streamlining repetitive tasks and activities through automated and predefined workflows

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (191)

4.5

Based on 191 reviews

## Pricing

Value for money

4.0 (163)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/118128/New-Relic/pricing/)

Standard

$10.00

It includes:

-   Limited to 5 Full Platform Users
-   Ticketed Support Availability
-   2 Business Days Support Response SLA
-   SAML Single-Sign-On
-   $10/first user, $99/additional user (max of 5)
-   Data ingest - $0.35/GB beyond free 100 GB limit
-   Data Plus data ingest - $0.55/GB beyond free 100 GB

Pro

$49.00

It includes:

-   2 Hour Critical Initial Support Response SLA
-   Commitment Options
-   Data Plus Eligibility
-   Unlimited full platform users
-   $349/user (for annual commitments)
-   $418/user (for monthly pay as you go)
-   Data Plus data ingest - $0.55/GB beyond free 100 GB limit
-   Data ingest - $0.35/GB beyond free 100 GB limit

Enterprise

Custom Quote Available

It includes:

-   1 Hour Critical Initial Support Response SLA
-   Priority Ticket Routing
-   Optional: Full consumption pricing with no user licenses
-   FedRAMP Moderate and HIPAA Eligibility with Data Plus

Value for money

4.0 (163)

4.0

Based on 163 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

GitHub](https://www.capterra.com/p/129067/GitHub/)[

Rippling](https://www.capterra.com/p/172127/Rippling/)[

Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/)[

MySQL](https://www.capterra.com/p/11482/MySQL/)[

Amazon Simple Storage Service (S3)](https://www.capterra.com/p/174285/Amazon-S3/)[

Joomla](https://www.capterra.com/p/161648/Joomla/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.2 (149)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (149)

4.2

Based on 149 reviews

## User reviews

Overall rating

4.5

Based on 204 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(122)

4(67)

3(12)

2(2)

1(1)

Mentioned topic

Recent reviews first, then most helpful

Dirceu P.

DevOps Engineer

Used the software for: 1-3 years

### "One super easy to use hub for all observability"

5.0

November 12, 2026

All in one portal and even Dashboard

Pros

NRQL is really easy to use when you know a little tsql. It’s also a cheaper option that has everything you red related to observability

Cons

The Telemetry part can be a little complex

SE

Software Engineer

Software Engineer

Used the software for: 1-3 years

### "New Relic APM tracing and infrastructure monitoring simplify incident triage"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 26, 2026

New Relic provides solid value for money for full-stack observability. Automated security compliance alerts protect our ingestion keys, and technical customer support resolves agent crashes fast.

Pros

APM distributed tracing isolates slow PostgreSQL queries and failing microservices during web development. Cloud infrastructure management and real-time monitoring visualize node CPU spikes clearly.

Cons

The telemetry query interface can suffer from sluggish performance and speed when rendering complex NRQL queries across high-traffic production logs.

SD

Senior DevOps Engineer

Senior DevOps Engineer

Used the software for: 1-3 years

### "Real‑time insights, but a few bumps"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 21, 2026

I love how New Relic’s transaction tracing lets me drill into a single user request, see every microservice hop, and instantly spot a slow database call that was hurting page load times. It plugs right into my nightly deployment checks and saves hours of debugging.

Pros

New Relic’s real‑time application performance monitoring keeps our services humming. The custom dashboards let us see key metrics at a glance, and the alerting rules are flexible enough to catch issues before users notice. Integrating with Slack means our devs get instant notifications, which keeps the whole team in sync.

Cons

The documentation can be a bit thin on the ground‑up setup for the newer APM features, and the pricing model feels a little steep once you exceed the free tier. And the support response time can lag when we hit a critical issue, which is kind of annoying during peak traffic.

Erika R.

Operador de sistemas informaticos

Used the software for: Less than 1 year

### "Una buena visiòn para detectar incidencias"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 5, 2026

Ha si interesante conocer otro software , me ha resultado ùtil para revisar el estado de los sitemas, consultar alertas y dar seguimientos a posibles incidencias . Una vez que te familiarizas con la plataforma, la informaciòn resulta bastante ùtil para el trabajo diario

Pros

Me gusta porque me permite tener bastante informaciòn del estado de los sistemas en un mismo lugar. Para revisar incidencias, alertas o comportamientos fuera de lo norma, resulta pràctico y ayuda a localizar rapidamente donde puede estar el problema

Cons

Como todo software completo al comienzo es abrumador por la cantidad de informaciòn y opciones disponible. Para revisiones y segumiento, hace falta un poco de tiempo para acostumbrarse a donde encontrar cada cosa

Shiv M.

Software Engineer

Used the software for: 1-3 years

### "Excellent End-to-End Observability Platform and Comprehensive and User-Friendly Monitoring Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 27, 2026

What I liked most about New Relic is how it simplifies performance monitoring and helps teams proactively detect issues before they impact customers. The dashboards and alerts provide valuable operational insights that support better decision-making.

Pros

Monitoring our whole stack is very good using New Relic. The feature I liked most about New Relic is its comprehensive observability platform. It provides real-time visibility into application performance, infrastructure, logs, and user experience through a single dashboard, making it easier to identify and resolve issues quickly.

Cons

It's a nice tool and I never come across anything least likes. It's an excellent choice for enterprise applications.

HO

Head of Engineering

Head of Engineering

Used the software for: 3-5 years

### "Comprehensive Observability with a Learning Curve and Usage-Based Costs"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

September 10, 2026

Pros

Provides detailed app performance monitoring that helps trace slow db queries, microservice latency, and system bottlenecks. Having logs, metrics, traces, and events aggregated into a single platform helps teams pinpoint issues during system outages without switching between multiple tools.

Cons

Pricing which can lead to unexpected billing increases if logging output or telemetry volumes spike suddenly without strict data limits in place. The user interface is very dense.

Estrella A.

Software Engineer

Used the software for: 1-3 years

### "New Relic delivers exceptional real time observability and deep full stack application monitoring"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

August 11, 2026

Over 1 year, web development monitoring and infrastructure management improved app performance and speed. Customer support is helpful, security features keep data safe, and value for money remains strong despite initial monitoring setup curves.

Pros

Excellent application monitoring and web development insights boost performance and speed. Infrastructure management is clear, security controls are robust, customer support responds well, and overall value for money is solid.

Cons

Telemetry volume can reduce value for money. Customer support is slow on complex issues, web development and infrastructure management need fine-tuning, security setup takes time, and complex queries slow down performance and speed monitoring.

SE

Software Engineer

Software Engineer

Used the software for: 1-3 years

### "A Day in the Life with New Relic"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 13, 2026

I've had a solid experience with New Relic, regularly using it to monitor and optimize our application's performance. The tool provides a wealth of data and insights, making it easier to identify issues and implement fixes. Overall, it's been a valuable addition to our tech stack, earning a 4-star rating from me.

Pros

We've found New Relic to be pretty solid for monitoring our application's performance. It's helped us catch issues before they become major problems. The dashboards are customizable and make it easy to track key metrics. We've also used the alerting features to notify us of potential issues.

Cons

One thing that's kind of annoying is the lack of detailed documentation for some of the more advanced features. We've had to take some time to figure out how to use certain tools, like the APM features. Not a huge deal, but it would be nice to have more resources available.

AM

Application Manager

Application Manager

Used the software for: Less than 1 year

### "good monitoring tool easy to use freindly user interface"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

July 1, 2026

Overall, my experience with New Relic has been very positive. It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place. I especially appreciate the depth of insights, real-time analytics, and customizable dashboards, which make troubleshooting and performance optimization much more efficient. The alerting system is also reliable and helps quickly identify issues before they impact users. However, it does come with a learning curve, and costs can grow as usage increases. Despite these challenges, it remains a valuable tool for maintaining visibility and control over complex systems.

Pros

good monitoring tool that give real time notification in case of not reaching the application or the url address related to

Cons

One of the main downsides of New Relic is its complexity, especially for new users. The interface can feel overwhelming, with many features that require time and experience to fully understand. Pricing is another concern, as costs can quickly increase depending on usage and data ingestion, making it less predictable for smaller teams. Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is powerful, occasional performance lag and delayed data updates can also impact the overall user experience, particularly when rapid troubleshooting is needed in critical production environments.

System admin

Used the software for: 1-3 years

4.5

November 12, 2026

AI summary based on a full review

New Relic's dashboard customization enables effective monitoring of live traffic, which is crucial for identifying and resolving issues. Onboarding may require some prior knowledge about log data ingestion, but support is available to assist users.

Log in to unlock the full review, detailed ratings, and pros & cons

[View all Reviews](https://www.capterra.com/p/118128/New-Relic/reviews/)

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