--- title: "New Relic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about New Relic Software - reviews, pricing plans, popular comparisons to other Server Monitoring products and more." source_url: "https://www.capterra.com/p/118128/New-Relic/" page_type: "product" language: "en" --- # New Relic Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) New Relic ## What is New Relic? New Relic's enterprise-grade Server Monitoring solutions offer a comprehensive platform for monitoring and optimizing your server infrastructure. Designed for large-scale operations, our unified data platform aggregates telemetry data from servers, providing powerful full-stack analysis tools that deliver deep insights into server performance, health, and utilization. With real-time monitoring, automated alerts, and customizable dashboards, New Relic enables you to proactively monitor and manage your servers, optimize resource allocation, and ensure peak performance and reliability. Simplify server monitoring, enhance operational efficiency, and gain actionable insights with New Relic's advanced Server Monitoring solutions. ## What is New Relic used for? [Server Monitoring](https://www.capterra.com/server-monitoring-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/)[Application Performance Management](https://www.capterra.com/application-performance-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 197 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Pros & cons Actionable performance optimization insights Comprehensive real-time observability suite High and complex pricing structure Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Cloud Management / 2026 - Network Monitoring / 2026 - Incident Management / 2025 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for New Relic?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.newrelic.com&name=New Relic) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### New Relic 4.5 (197) VS. [4.7 (359)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $10 per user, per month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (193) Ease Of Use 4.6 (267) Value For Money 4.0 (157) Value For Money 4.5 (229) Customer Service 4.2 (143) Customer Service 4.5 (261) ## New Relic alternatives [4.6 (319)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (44)](https://www.capterra.com/p/10008506/ManageEngine-OpManager-Plus/#reviews) Starting price $1233.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [ManageEngine Applications Manager](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/) [4.6 (267)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) Starting price $395.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) [4.6 (366)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/118128/New-Relic/alternatives/) ## FAQs about New Relic Overview ### What problems does New Relic solve? New Relic solves blind spots in application and infrastructure performance by giving engineering, DevOps, SRE, and support teams real-time visibility into slow APIs, failing transactions, database bottlenecks, server resource spikes, and outages. It reduces guesswork in troubleshooting, speeds root-cause analysis, and helps teams prioritize fixes that protect uptime and user experience. Answer based on 115 reviews Overview ### Which roles and teams benefit most from New Relic? New Relic is most used by software engineers, developers, and web development teams that need real-time application monitoring, debugging, and performance optimization. DevOps engineers and architects rely on it to track infrastructure health and deployments, while engineering managers, CTOs, and operations leaders use dashboards to oversee system reliability and service quality. Answer based on 186 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is New Relic built for? New Relic serves small to large businesses, with small businesses making up 55% of reviewers, and it is used most in Computer Software at 34%. It also has meaningful adoption among enterprise and midsize companies at 22% each, especially in Information Technology and Services at 24% and Internet at 8%. Answer based on 197 reviews Features and Usability ### What are the key features of New Relic? New Relic offers core observability features such as real-time monitoring, application performance monitoring (APM), alerts and notifications, and customizable dashboards. Reviewers also highlight log analysis, transaction monitoring, and error tracing as key differentiators, especially for troubleshooting slow applications, tracking infrastructure health, and analyzing performance data across services. Answer based on 80 reviews Integrations ### Which third-party tools and platforms does New Relic integrate with? New Relic integrates with Slack, Heroku, Microsoft Azure, Amazon CloudWatch, PagerDuty, and Geckoboard for alerting, collaboration, and cloud monitoring. It also supports over 100 integrations across AWS services, including Amazon EC2, Amazon ECS, Amazon DynamoDB, Amazon CloudFront, and AWS Lambda, covering infrastructure and application observability. Answer based on 30 reviews Getting Started and Support ### How easy is it to onboard and train a team on New Relic? New Relic offers in-person training, live online sessions, webinars, documentation, and videos to help teams get started. Reviewers say setup is fairly quick for technical users handling basic monitoring, but administrators, developers, and less experienced users often need more time to learn the interface, alerts, and advanced configuration. Answer based on 20 reviews Getting Started and Support ### What customer support options does New Relic offer, and how do users rate the experience? New Relic offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users describe support as helpful during implementation and generally good, but some report slow responses, outdated documentation, difficulty getting email help on lower tiers, and frustrating billing-related interactions. Answer based on 23 reviews Features and Usability ### How well does New Relic handle alerts? New Relic delivers dependable real-time alerts for apps, servers, APIs, and infrastructure, helping teams catch issues early. DevOps, operations, and enterprise teams value custom thresholds, NRQL-based conditions, and integrations with tools like Slack and PagerDuty, though some users mention false alarms, duplicate incidents, and slower auto-resolution in certain cases. Answer based on 34 reviews Features and Usability ### How good is New Relic for error tracing? New Relic makes error tracing useful for debugging live applications by connecting transactions, stack traces, logs, and database queries. Developers, startups, and engineering teams use it to find slow endpoints, faulty code, and production issues quickly, though some users find the interface crowded and want better log handling and trace correlation. Answer based on 34 reviews ## Pros and Cons Actionable performance optimization insights 88% positive reviews out of 42 Most reviewers indicate performance and speed tools help identify bottlenecks, monitor metrics, and improve application efficiency. High and complex pricing structure 60% negative reviews out of 53 Most reviewers find pricing expensive, unpredictable, and challenging for smaller businesses or distributed server environments. Anonymous User Head Of Development, 11 - 50 employees. "The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying." Comprehensive real-time observability suite 97% positive reviews out of 36 Most reviewers describe monitoring as robust, enabling real-time tracking across full tech stacks and rapid issue detection. ## Features AI summary Based on 1,350 Server Monitoring reviews Capterra reviewers highlight these as the features buyers care about most when choosing server monitoring software: - **Alerts/Notifications** (**67%** of reviewers rated this feature as critical) - **Monitoring** (**62%**) - **Real-Time Notifications** (**62%**) New Relic supports **Alerts/Notifications** and **Monitoring**, giving IT teams a way to track system health and respond quickly when issues appear. However, it does not offer **Real-Time Notifications**. Instead, it provides **Real-Time Monitoring** (**67%**) and **Alerts/Escalation** (**58%**), which help teams watch performance as it changes and route urgent incidents to the right people faster, helping businesses reduce downtime and maintain more reliable services. Monitoring 4.5 (24) 83.33% of 24 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Alerts/Notifications 4.8 (32) 84.38% of 32 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Monitoring 4.6 (38) 76.32% of 38 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Alerts/Escalation 4.7 (11) 81.82% of 11 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Performance Metrics 4.4 (19) 84.21% of 19 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Data Visualization 4.4 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Graphical representation of data New Relic 86 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Anomaly Detection: Automatically identify unusual behavior - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Application Security: Identify and respond to security threats to developed applications - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Testing: Execution of software tests by leveraging automation tools - Availability Testing: Test the availability of websites and/or browsers - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bandwidth Monitoring: Measure the actual bandwidth available on a local network (LAN or WiFi) - Baseline Manager: Define network parameters and threshold settings to monitor network health and take necessary precautions - Bug Tracking: Monitor and track bugs and issues in the system. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Continuous Deployment: A process to automatically release code changes from repository to production environment - Continuous Integration: A process to automatically integrate code changes from multiple contributors into a shared repository - Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand - Credential Management: Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation - Custom Development: Development of custom software, web apps, mobile apps, etc. - Customizable Dashboard: Alter the layout and content of dashboards - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Modeling: Conceptual model of how data items relate to each other - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Database Monitoring: Analyze the performance of Databases - Database Support: Supports common databases such as MySQL and Oracle - Debugging: Detect and remove errors - Deployment Management: Manage the processes involved when making the application ready for use - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Event Logs: A chronological record of actions or occurrences within a network, software, or process - For Websites: Software is used for working on online pages - Graphical User Interface: A visual way of interacting with an application or operating system using items such as windows, icons, and menus - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Integrated Development Environment: An application for source code editing, compiling, and debugging - IP Address Monitoring: Monitor the IP addresses of the incoming traffic - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - IT Monitoring: Gather metrics to assess the performance of IT infrastructure and network in real-time - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Log Analysis: Analyzing computer-generated records called logs to identify the root cause of errors, bugs, security threats, or other risks - Log Collection: Collects and aggregates data from various systems within the IT environment - Log Management: Collects and aggregates data from various systems within the IT environment - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile App: Access the system via a mobile application - Mobile Development: Development of applications for mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Cloud Management: Allows businesses to monitor and secure applications and workloads across multiple public clouds - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Network Analysis: Run tests on a network to find the root cause of network issues - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Performance Analysis: Monitor and analyze the performance and status of a server or system/application - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Predictive Analytics: Predict future data based on historical data sets - Query Analysis: View and analyze individual requests received by a database - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Root Cause Analysis: Identify and analyse the reasons behind accidents - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Simple Network Management Protocol (SNMP): Internet standard protocol for collecting information about managed devices on a network - Software Development: Development of software programs - Source Control: Tracks every modification made to source code - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visualization: Graphical representation of data or processes - Vulnerability Management: Detect (and block) vulnerabilities and threats in your applications based on vulnerability information - Web App Development: Development of applications that are delivered over the internet through a browser - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (185) 4.5 Based on 185 reviews ## Pricing Value for money 4.0 (157) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/118128/New-Relic/pricing/) Standard $10.00 It includes: - Limited to 5 Full Platform Users - Ticketed Support Availability - 2 Business Days Support Response SLA - SAML Single-Sign-On - $10/first user, $99/additional user (max of 5) - Data ingest - $0.35/GB beyond free 100 GB limit - Data Plus data ingest - $0.55/GB beyond free 100 GB Pro $49.00 It includes: - Unlimited full platform users - Commitment Options - 2 Hour Critical Initial Support Response SLA - Data Plus Eligibility - $349/user (for annual commitments) - $418/user (for monthly pay as you go) - Data Plus data ingest - $0.55/GB beyond free 100 GB limit - Data ingest - $0.35/GB beyond free 100 GB limit Enterprise Custom Quote Available It includes: - FedRAMP Moderate and HIPAA Eligibility with Data Plus - Priority Ticket Routing - 1 Hour Critical Initial Support Response SLA - Optional: Full consumption pricing with no user licenses Value for money 4.0 (157) 4.0 Based on 157 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/)[ MySQL](https://www.capterra.com/p/11482/MySQL/)[ Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[ Joomla](https://www.capterra.com/p/161648/Joomla/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (143) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (143) 4.2 Based on 143 reviews ## User reviews Overall rating 4.5 Based on 197 reviews Filter by rating 5(120) 4(62) 3(12) 2(2) 1(1) Mentioned topic Sorted by most recent HJ Hamish J. Software Engineer Textiles ### "A Day in the Life with New Relic" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 11, 2026 I've had a solid experience with New Relic, regularly using it to monitor and optimize our application's performance. The tool provides a wealth of data and insights, making it easier to identify issues and implement fixes. Overall, it's been a valuable addition to our tech stack, earning a 4-star rating from me. Pros We've found New Relic to be pretty solid for monitoring our application's performance. It's helped us catch issues before they become major problems. The dashboards are customizable and make it easy to track key metrics. We've also used the alerting features to notify us of potential issues. Cons One thing that's kind of annoying is the lack of detailed documentation for some of the more advanced features. We've had to take some time to figure out how to use certain tools, like the APM features. Not a huge deal, but it would be nice to have more resources available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Lorenzo P. Application Manager Insurance ### "good monitoring tool easy to use freindly user interface" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 29, 2026 Overall, my experience with New Relic has been very positive. It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place. I especially appreciate the depth of insights, real-time analytics, and customizable dashboards, which make troubleshooting and performance optimization much more efficient. The alerting system is also reliable and helps quickly identify issues before they impact users. However, it does come with a learning curve, and costs can grow as usage increases. Despite these challenges, it remains a valuable tool for maintaining visibility and control over complex systems. Pros good monitoring tool that give real time notification in case of not reaching the application or the url address related to Cons One of the main downsides of New Relic is its complexity, especially for new users. The interface can feel overwhelming, with many features that require time and experience to fully understand. Pricing is another concern, as costs can quickly increase depending on usage and data ingestion, making it less predictable for smaller teams. Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is powerful, occasional performance lag and delayed data updates can also impact the overall user experience, particularly when rapid troubleshooting is needed in critical production environments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Mark C. Product Manager Information Technology and Services ### "Great tool for quickly monitoring performance across your infrastructure" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 23, 2025 Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup thresholds to provide alerting to the relevant people and teams. Pros New Relic is great for quickly seeing trends and changes across databases and applications. It is easy to identify problems with performance or load and quickly get to the root cause or at least a step in the right direction to help solve your problem with your infrastructure. It can also be customised to pull in the relevant information. Cons We did not find many drawbacks with New Relic aside from the cost which is a little high, it does exactly what it says in and a straightforward way while allowing for customisation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ash B. Director of IT Broadcast Media ### "Does a very comprehensive job of monitoring." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 29, 2025 Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution Pros Its very comprehensive with many options and senarios available for monitoring performance and speed. Cons Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reasons for choosing New Relic More options and a more comprehensive solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Head Of Development Computer Software ### "Server monitoring made easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 29, 2025 Pros Very easy to setup and get installed, either directly using the agent or via Docker. The interface is simple to use. Cons The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User IT Manager Information Technology and Services ### "New Relic can do anything but is hard to get going with" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 21, 2025 I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively. Pros New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products. Cons I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly. Switched from [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) I was told to switch by management, they must have gotten a better deal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Ruchika P. Site Reliability Engineer Financial Services ### "New Relic Review - Experience from Morningstar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 25, 2025 Overall, my experience with New Relic has been very positive. It offers comprehensive observability across applications, infrastructure, and synthetics, enabling quick detection and resolution of performance issues. However- need some fixes in UI bugs/glitches. Pros Tech support, easy to use, user friendly. I like how New Relic provides deep visibility into applications and infrastructure through one unified platform. The real-time performance monitoring, powerful alerting, and customizable dashboards make it easy to detect issues quickly and maintain reliability. I also appreciate the ease of integration with cloud providers. Cons The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions it is not smart enough to not open a separate incident. Occasional Lag: Rare delays in metrics during high load. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM rahul M. engineer Retail ### "NewRelic - observability of the future" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2025 easy to learn and configure for observability. Support is prompt and resolutions are provided. Lot of widgets available for different visualizations. Pros Easy NRQL to to get data and prepare dashboards and view logs. Straightforward configurations to send application data to new relic. Lot of material available online to learn nuances of the tool Cons Lack of detailed structure of what all types of data types available to store logs. If custom visualizations are developed, its only available to other users as 'Core' or 'full platform' and not to 'Basic user'. This increases the licensing cost. sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view. Need to have more documentation around Nerdgraphs and Mutations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Satish M. DevOps Engineer Computer Software ### "New Relic like a pro" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2025 Its very powerful monitoring. It has capacity to monitor massive amount of data. In our organization we are monitoring nearly about 1000 servers. Pros Its Visual representation is very easy to understand. All monitoring features are included like APM, Brower, synthetic, Infra monitoring. Cons New feature which is Ask AI is not giving solutions real time. It only provides data respective to new relic documents. Alternatives considered [Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Reasons for choosing New Relic Its simplicity and processing speeds and it is availability is near about 98 percent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Clara T. Accountant Telecommunications ### "Tracking performance app for billing system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2025 It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes. Pros I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting. Cons There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/118128/New-Relic/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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