Average Ratings

36 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • New Relic
  • www.newrelic.com

About New Relic

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products, and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.


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New Relic Features

  • Baseline Manager
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Performance Control
  • Resource Management
  • Root-Cause Diagnosis
  • Server Performance
  • Trace individual transactions
  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

New Relic Reviews Recently Reviewed!

Allowed us to get more insight into errors that would have been difficult to understand.

Sep 11, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the professional nature of the software and the in-depth inspection of how our software stack works it surfaces. It makes certain classes of issues much easier to see.

Cons: I used to really not like the cost of the service when accessing them as a startup. I believe they've found a price point that makes sense some of the time. It is still hard to understand the model if you are using it outside of a SaaS provider.

Overall: Insight into how the software stack is performing. It also shows us certain errors or slow downs that we'd have no other way of seeing.

Great insights in your production web application

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using New Relic in different production web applications since 2008, and it's a key factor to get insights on the performance of the application and decide where to put development efforts and time first.

Cons: Some of the most used feaures (like database insights) that have been in the free tier for years have been put on the paying tier recently.-

I've only used the trial so far but it has been great.

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'd been using new relic to monitor my multiple website performance, New relic is the simplest way to do so, also find any types of errors easily.

Cons: a bit pricey if you need it for many servers but overall i recommended this its value of money and save time to find errors

Not for those on a lean budget

Jul 18, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: New Relic provides ways to visualize and quantify almost any aspect of your website or app's performance. Once you tweak the settings you can filter down to just the information you want to know currently, and it's easy to focus on high-traffic pages to get the most bang for your buck when using the data to optimize your site.

Cons: It's not immediately intuitive. It took a couple of product demos to start to understand how everything is organized. Go in expecting everything to be clickable, and that will help you more than anything. The price ended up being the biggest downside.

Decent application monitoring

Jul 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The Application Monitoring and ability to dive into poorly performing database queries would be the highlight of New Relic. Reasonably easy to dig into details of stack traces.

Cons: The price is very expensive, customer support can be a mixed bag. User interface is hard to get around. Mobile app could use some work.

Overall: Able to get a nice view into database queries that would be hard to track otherwise.

Awesome software to monitor servers and app performance.

Jun 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Does not overload my servers and I can monitor resources remotely even when my servers are overloaded for some reason. Helps me tune up my software.

Cons: Price. I still find it too expensive. I get "bug check" notifications quite often, maybe because i'm on the free version.

Great insights but pricey

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I've been using New Relic in numerous projects since the very beginning of the service.

Gives an amazing insight into application performance. Integration with Ruby on Rails is really amazing, though I would like to see a bit tighter integration with Sidekiq and little bit more detailed ActiveRecord query tracking (with query source).

Recommendations to other buyers: If you can afford it - it's the best out there.

Near-zero installation analytics app

Feb 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast to deploy, great analytics out of the box

Cons: Can be overwhelming at first; there's just too much going on at once

Overall: We have been using New Relic for a while now, and it has become an indispensable tool for optimizing the performance of our apps. New Relic's Apdex feature allows us monitor end users experience at a glance.

Recommendations to other buyers: Take it slow at first, there are many features inside. Stay alert for new relics' webinars, those are great!

Great but pricey

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Primarily, I have used this product for monitoring Java Applications. In addition, it has pieces of monitoring server components. It very features rich, but the price gets exorbitant (we were paying around $M/year for monitoring Java apps. I can not imagine what it would have cost to add in general server monitoring....we went with a much cheaper solution for that.

Important tool

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SImplicity

Cons: Cost model

Overall: New relic is an important tool for us, providing clear accurate data, quickly, and from any location.

Rockstar debugger

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Been using it at our company. Has been a breeze to help us with perfecting our ideal architecture config and can promptly help with any issues and where exactly they occur.

Lightweight and easy

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Installation time = 0

Cons: I have no cons for this product so far.

Overall: I'd been using new relic to monitor my server's performance and stability, New relic is the simplest way to do so, also I receive a weekly email that summarizes the activities in our main server which makes the job easier.

Recommendations to other buyers: The mobile app is a nice aggregate.

Indispensable analytics tool

Jan 06, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Free tier is really helpful for new apps! The database analytics are top notch and help.

Cons: Beautiful & useful dashboards, ease of deployment.

Overall: We have used New Relic for several projects and our experience cannot be better. It has been critical for identifying bottlenecks and usage pattern on our apps.

Recommendations to other buyers: Check their free tier for your new apps!

Focus on Ruby on Rails

Jan 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I believe New Relic conquered its space inside the Ruby development community. I am not sure if New Relic offers the same tools available for Ruby on Rails applications in another programming languages and/or frameworks. The advent of Ruby is losing power and many developers are looking for other technology alternatives to solve their software problems.

The X Ray you'd want for your web app

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Thread Profiler, Apdex, Key Transactions monitoring

Overall: I highly recommend you try out New Relic. New Relic takes out the guess work on where the bottlenecks of your web app are located. If you can afford it, go with the PRO subscription as the thread profiler feature is just awesome.

Can't live without it

Dec 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: New Relic is a critical part of our infrastructure and has saved our hide on several occasions.
Very flexible
Easy to get started and use
Basic server monitoring is included with application monitoring - really nice
Tons of integrations
If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

Cons: We've had a ton of reps we've dealt with - very little continuity
Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

Overall: New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems.

Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business.

Recommendations to other buyers: Start with the basic feature set and get a sense for how it works in your organization. Don't hesitate to ask for assistance from them. They want to make sure you succeed and are always glad to help you realize more value from your investment.

World Class Monitoring

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: New Relic is one of the first products I turn to when instrumenting a new web application - the depth and breadth of insights they provide make tuning and troubleshooting so much easier than anything else I've used.

Advanced server profiling

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: NewRelic has been the best server profiling tool for ages. Setup is easy, and it works on the fly. The reports give you a good overview to troubleshoot bottleneck. Price is steep, but it's worth every penny if you have a complicated infrastructure.

Superb Monitoring

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Introduced to New Relic through Engine Yard and so thankful to find a solution that can help manage/monitor debugging in real time.

Invaluable Product

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I wouldn't ever think of building software without New Relic. It gives you invaluable real-time data for debugging and improving your software and systems. Keep up the great work!

Peace of mind for your production environment.

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Application traces.
Transaction level monitoring and alerting.
Availability monitoring.
Integration in other tools (Geckoboard).

Cons: None so far.

Overall: New Relic gives us the ability to monitor both our cloud servers, backend services and frontend applications. It alerts us when resources are scarce or when the application reaches a treshold of errors. As a bonus for paid accounts, you also get the ability to trace down into the code to see if there is a specific bottleneck in your application. It even has the ability to trace the queries to databases or external services.
It's alerting system can be integrated in a variety of other tools like Slack, pagerduty, Geckoboard, ...
By using New Relic, we have regained peace of mind because we know New Relic will alert us before things start to go wrong.
If you are looking for a monitoring / alerting solution, it's definitely worth checking out!

Recommendations to other buyers: Try the free tier, it has most of the features a startup will need. Once you start scaling up and performance becomes more important, switch to a paid account.

Deceptive Billing Practices

Sep 13, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They have very deceptive billing practices. I agreed to a 12 month term, kept the product for 2+ years before cancelling. Upon cancellation I was charged three months fee because the product had "auto renewed" for a third year. My sales rep had told me it was a one year contract, no mention of anything auto renewing. I would have gone back to new relic but not after this.

Insights is really good

Feb 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We were using Crashlytics/Fabric before we switched to New Relic. Crashlytics is better at reporting the crashes I believe. Mainly because they can include custom data. Like id's etc. But the Insights part of New Relic is really good and for us it ads value.

Pros: Insight is really good and easy to use. And it's really good that 7days retention is now part of normal tier.

Cons: Not getting custom attributes on crash reports. Cumbersome to compare data from different versions in mobile part. But it can be done in Insights.

Amazing service

May 03, 2014
5/5
Overall

Comments: I've only used the trial so far but it has been great. I'm using Azure worker roles and it has been good to work with so far.

Pros: - Great customer support - Powerful customization of metrics

Cons: - Azure support for the name of the apps is a bit lacking

a must have tool

Apr 29, 2013
5/5
Overall

Comments: The key to monitoring the app and then rapidly determining the cause of a potential issue is seeing the transaction context. That's the power of having this tool in place.

a huge productivity booster

Jan 29, 2013
4/5
Overall

Comments: In just three clicks I go from top to bottom, from the management view to figuring out the details of my problem. It¿s amazing ¿ and a huge productivity booster!"

Cons: a bit pricey if you need it for many servers

helps us make informed decisions

Jan 19, 2013
5/5
Overall

Comments: Product teams are coming to us all the time asking for new features. It¿s easy to get overwhelmed. You can¿t possibly do it all, so you must make intelligent choices. Trend data from New Relic helps us make informed decisions about what we absolutely must work on, right now

Amazing tool

Jan 26, 2012
5/5
Overall

Comments: New Relic allows to see performance for each component of the stack on the same chart. I had experience with that before using in-house tools, to measure latency added by Solr, internal API, database, and the site itself - it's so great that finally there's a tool to do that properly. It also doesn't slow down the servers by sending the information (unlike some other monitoring tools like AirBrake).

Cons: The UI is a bit difficult to navigate - the tool has evolved a lot, and because of that there are too many options.

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Mar 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Feb 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Jan 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Dec 27, 2015
5/5
Overall

Nov 19, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Sep 25, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money