# New Relic Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about New Relic Software - reviews, pricing plans, popular comparisons to other Server Monitoring products and more. Source: https://www.capterra.com/p/118128/New-Relic --- # New Relic Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) New Relic ## What is New Relic? New Relic's enterprise-grade Server Monitoring solutions offer a comprehensive platform for monitoring and optimizing your server infrastructure. Designed for large-scale operations, our unified data platform aggregates telemetry data from servers, providing powerful full-stack analysis tools that deliver deep insights into server performance, health, and utilization. With real-time monitoring, automated alerts, and customizable dashboards, New Relic enables you to proactively monitor and manage your servers, optimize resource allocation, and ensure peak performance and reliability. Simplify server monitoring, enhance operational efficiency, and gain actionable insights with New Relic's advanced Server Monitoring solutions. ## What is New Relic used for? [Server Monitoring](https://www.capterra.com/server-monitoring-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/)[Application Performance Management](https://www.capterra.com/application-performance-management-software/) Recognitions Shortlist Overall rating Based on 195 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Pros & cons Actionable performance optimization insights Comprehensive real-time observability suite High and complex pricing structure Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Cloud Management / 2026 - Network Monitoring / 2026 - Incident Management / 2025 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## New Relic alternatives [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (351)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (264)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) Starting price $395.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/118128/New-Relic/alternatives/) ## FAQs about New Relic Overview ### What problems does New Relic solve? New Relic solves blind spots in application and infrastructure performance by centralizing real-time metrics, logs, alerts, and transaction traces. It helps developers, DevOps, SREs, and support teams pinpoint slow APIs, database queries, server resource spikes, crashes, and outages quickly, reducing guesswork, speeding troubleshooting, and protecting user experience. Answer based on 114 reviews Overview ### Which roles and teams benefit most from New Relic? New Relic is most used by software engineers, developers, and web teams that need real-time application monitoring, debugging, and performance optimization. DevOps engineers and technical leads rely on it for infrastructure visibility and incident response, while architects, engineering managers, and CTOs use dashboards to track system health, reliability, and delivery risks. Answer based on 184 reviews Overview ### What company size and industries is New Relic built for? New Relic serves small businesses first, with 55% of reviewers from that segment, and is most used in Computer Software at 34%. It also supports midsize businesses at 23% and enterprises at 22%, with strong adoption in Information Technology and Services at 24% and Internet companies at 8%. Answer based on 195 reviews Features and Usability ### What are the key features of New Relic? New Relic includes core observability features like real-time monitoring, application performance monitoring (APM), customizable dashboards, alerts and notifications, and log analysis. Reviewers also highlight differentiators such as error tracing, transaction monitoring, root cause analysis, and NRQL-based analytics for drilling into application, server, and browser performance data. Answer based on 79 reviews Integrations ### Which third-party tools and platforms does New Relic integrate with? New Relic integrates with Slack, Heroku, Microsoft Azure, and Amazon CloudWatch for alerting, application monitoring, and cloud observability. It also connects with AWS services such as AWS Lambda, Amazon EC2, Amazon ECS, and Amazon DynamoDB. Overall, New Relic supports more than 100 integrations across infrastructure and cloud platforms. Answer based on 30 reviews Getting Started and Support ### How easy is it to onboard and train a team on New Relic? New Relic offers in-person training, live online sessions, webinars, documentation, and videos, plus an online academy for structured learning. Reviewers say technical users can get basic setup and dashboards running fairly quickly, while administrators, developers, and inexperienced users often need more time to learn the interface, terminology, alerts, and advanced configuration. Answer based on 19 reviews Getting Started and Support ### What customer support options does New Relic offer, and how do users rate the experience? New Relic offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful during implementation and troubleshooting, but some report slow responses, limited access to email support on lower tiers, outdated documentation, and frustrating billing-related interactions. Answer based on 23 reviews Features and Usability ### How well does New Relic handle error tracing? New Relic makes error tracing useful for finding production issues quickly through stack traces, transaction context, and log queries. Developers, DevOps teams, and Rails or mobile app teams often like the visibility into slow queries and faulty code, though some find dashboards crowded and cross-trace correlation less intuitive. Answer based on 34 reviews Features and Usability ### How good are New Relic alerts? New Relic handles alerting well for application, server, and API monitoring with flexible thresholds, NRQL-based conditions, and integrations with paging and chat tools. DevOps teams and enterprise users value fast notifications and centralized coverage, though some report false alarms, delayed incident resolution, and limited alert policy controls in the UI. Answer based on 33 reviews ## Pros and Cons Actionable performance optimization insights 88% positive reviews out of 42 Most reviewers indicate performance and speed tools help identify bottlenecks, monitor metrics, and improve application efficiency. High and complex pricing structure 60% negative reviews out of 53 Most reviewers find pricing expensive, unpredictable, and challenging for smaller businesses or distributed server environments. James B Head Of Development, 11 - 50 employees. "The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying." Comprehensive real-time observability suite 97% positive reviews out of 36 Most reviewers describe monitoring as robust, enabling real-time tracking across full tech stacks and rapid issue detection. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Monitoring 4.6 (38) 76.32% of 38 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Alerts/Notifications 4.8 (31) 83.87% of 31 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Monitoring 4.5 (23) 82.61% of 23 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Performance Metrics 4.4 (19) 84.21% of 19 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Data Visualization 4.4 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Graphical representation of data Root Cause Analysis 4.5 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Identify and analyse the reasons behind accidents New Relic 86 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Automatically identify unusual behavior Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Identify and respond to security threats to developed applications Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Execution of software tests by leveraging automation tools Test the availability of websites and/or browsers The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Measure the actual bandwidth available on a local network (LAN or WiFi) Define network parameters and threshold settings to monitor network health and take necessary precautions Monitor and track bugs and issues in the system. Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs A process to automatically release code changes from repository to production environment A process to automatically integrate code changes from multiple contributors into a shared repository Manage budgets, track and optimize spending and align capacity to workload demand Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Development of custom software, web apps, mobile apps, etc. Alter the layout and content of dashboards Assembly of graphs and charts for visualizing and tracking statistics/metrics Conceptual model of how data items relate to each other Protect sensitive data for digital privacy Graphical representation of data Analyze the performance of Databases Supports common databases such as MySQL and Oracle Detect and remove errors Manage the processes involved when making the application ready for use Access client's system information, including hardware and software configuration, to perform diagnostics Assemble applications and processes by dragging over and arranging pre-built components A chronological record of actions or occurrences within a network, software, or process Software is used for working on online pages A visual way of interacting with an application or operating system using items such as windows, icons, and menus Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site An application for source code editing, compiling, and debugging Monitor the IP addresses of the incoming traffic Manage incidents related to outages or breaches in functionality of IT systems Gather metrics to assess the performance of IT infrastructure and network in real-time Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance Analyzing computer-generated records called logs to identify the root cause of errors, bugs, security threats, or other risks Collects and aggregates data from various systems within the IT environment Collects and aggregates data from various systems within the IT environment Enable businesses to implement machine learning algorithms on business data such as sales and revenue Access the system via a mobile application Development of applications for mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows businesses to monitor and secure applications and workloads across multiple public clouds Manage and support multiple languages Process and analyze human language in text or audio form Run tests on a network to find the root cause of network issues Tracks and makes accessible data on the health of servers and other network components. Monitor and analyze the performance and status of a server or system/application Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Predict future data based on historical data sets View and analyze individual requests received by a database Active monitoring of systems, applications, or networks Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Process of planning, scheduling and executing the optimal and effective use of human capital across projects Identify and analyse the reasons behind accidents Search and filter data across systems to locate required information by entering keywords or certain criteria Internet standard protocol for collecting information about managed devices on a network Development of software programs Tracks every modification made to source code Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Monitor or audit historical and current transactions to analyze customer account activities Take actions to troubleshoot issues for networks, devices, etc. Track the availability time for a designated network or website over a given period of time Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Graphical representation of data or processes Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Development of applications that are delivered over the internet through a browser Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (183) 4.5 Based on 183 reviews ## Pricing Value for money 4.0 (155) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/118128/New-Relic/pricing/) Standard $10.00 It includes: - Limited to 5 Full Platform Users - Ticketed Support Availability - 2 Business Days Support Response SLA - SAML Single-Sign-On - $10/first user, $99/additional user (max of 5) - Data ingest - $0.35/GB beyond free 100 GB limit - Data Plus data ingest - $0.55/GB beyond free 100 GB Pro $49.00 It includes: - Unlimited full platform users - Commitment Options - 2 Hour Critical Initial Support Response SLA - Data Plus Eligibility - $349/user (for annual commitments) - $418/user (for monthly pay as you go) - Data Plus data ingest - $0.55/GB beyond free 100 GB limit - Data ingest - $0.35/GB beyond free 100 GB limit Value for money 4.0 (155) 4.0 Based on 155 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/)[ MySQL](https://www.capterra.com/p/11482/MySQL/)[ Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[ Joomla](https://www.capterra.com/p/161648/Joomla/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (141) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (141) 4.2 Based on 141 reviews ## User reviews Overall rating 4.5 Based on 195 reviews Filter by rating 5(119) 4(61) 3(12) 2(2) 1(1) Mentioned topic Sorted by most recent MC Mark C. Product Manager Information Technology and Services ### "Great tool for quickly monitoring performance across your infrastructure" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 23, 2025 Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup thresholds to provide alerting to the relevant people and teams. Pros New Relic is great for quickly seeing trends and changes across databases and applications. It is easy to identify problems with performance or load and quickly get to the root cause or at least a step in the right direction to help solve your problem with your infrastructure. It can also be customised to pull in the relevant information. Cons We did not find many drawbacks with New Relic aside from the cost which is a little high, it does exactly what it says in and a straightforward way while allowing for customisation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ash B. Director of IT Broadcast Media ### "Does a very comprehensive job of monitoring." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 29, 2025 Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution Pros Its very comprehensive with many options and senarios available for monitoring performance and speed. Cons Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reasons for choosing New Relic More options and a more comprehensive solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Head Of Development Computer Software ### "Server monitoring made easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 29, 2025 Pros Very easy to setup and get installed, either directly using the agent or via Docker. The interface is simple to use. Cons The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT Manager Information Technology and Services ### "New Relic can do anything but is hard to get going with" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 21, 2025 I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively. Pros New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products. Cons I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly. Switched from [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) I was told to switch by management, they must have gotten a better deal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Ruchika P. Site Reliability Engineer Financial Services ### "New Relic Review - Experience from Morningstar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 25, 2025 Overall, my experience with New Relic has been very positive. It offers comprehensive observability across applications, infrastructure, and synthetics, enabling quick detection and resolution of performance issues. However- need some fixes in UI bugs/glitches. Pros Tech support, easy to use, user friendly. I like how New Relic provides deep visibility into applications and infrastructure through one unified platform. The real-time performance monitoring, powerful alerting, and customizable dashboards make it easy to detect issues quickly and maintain reliability. I also appreciate the ease of integration with cloud providers. Cons The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions it is not smart enough to not open a separate incident. Occasional Lag: Rare delays in metrics during high load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM rahul m. engineer Retail ### "NewRelic - observability of the future" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2025 easy to learn and configure for observability. Support is prompt and resolutions are provided. Lot of widgets available for different visualizations. Pros Easy NRQL to to get data and prepare dashboards and view logs. Straightforward configurations to send application data to new relic. Lot of material available online to learn nuances of the tool Cons Lack of detailed structure of what all types of data types available to store logs. If custom visualizations are developed, its only available to other users as 'Core' or 'full platform' and not to 'Basic user'. This increases the licensing cost. sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view. Need to have more documentation around Nerdgraphs and Mutations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Satish M. DevOps Engineer Computer Software ### "New Relic like a pro" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2025 Its very powerful monitoring. It has capacity to monitor massive amount of data. In our organization we are monitoring nearly about 1000 servers. Pros Its Visual representation is very easy to understand. All monitoring features are included like APM, Brower, synthetic, Infra monitoring. Cons New feature which is Ask AI is not giving solutions real time. It only provides data respective to new relic documents. Alternatives considered [Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Reasons for choosing New Relic Its simplicity and processing speeds and it is availability is near about 98 percent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CT Clara T. Accountant Telecommunications ### "Tracking performance app for billing system." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 17, 2025 It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes. Pros I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting. Cons There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tarnika C. Product Specialist Automotive ### "Great tool!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 28, 2025 Pros very easy to use, multiple filters and interfaces to work with Cons there is nothing i dislike about the tool. It is a wel made tool for the price paid Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tamer B. Prodops Engineer Retail ### "New Relic review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 13, 2025 New Relic is a great tool for our monitoring and we use it for infrastructure and synthetic monitoring Pros It is easy to use and has a lot of options for monitoring Cons The cost depends on user based, for a large team, it was an issue Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/118128/New-Relic/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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