Average Ratings

76 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • New Relic
  • www.newrelic.com

About New Relic

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products, and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.


Spotlight-media-placeholder

New Relic Features

  • Baseline Manager
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Performance Control
  • Resource Management
  • Root-Cause Diagnosis
  • Server Performance
  • Trace individual transactions
  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

New Relic Reviews Recently Reviewed!


Capterra-loader

Good tool to monitor your application and it's performance

Aug 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc.

Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone.

Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it.

It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application.

Cons: Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem.

Overall: We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade.

Can't live without it

Dec 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: New Relic is a critical part of our infrastructure and has saved our hide on several occasions.

Very flexible

Easy to get started and use

Basic server monitoring is included with application monitoring - really nice

Tons of integrations

If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

Cons: We've had a ton of reps we've dealt with - very little continuity

Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

Overall: New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems.

Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business.

Recommendations to other buyers: Start with the basic feature set and get a sense for how it works in your organization. Don't hesitate to ask for assistance from them. They want to make sure you succeed and are always glad to help you realize more value from your investment.

Peace of mind for your production environment.

Oct 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Application traces.

Transaction level monitoring and alerting.

Availability monitoring.

Integration in other tools (Geckoboard).

Cons: None so far.

Overall: New Relic gives us the ability to monitor both our cloud servers, backend services and frontend applications. It alerts us when resources are scarce or when the application reaches a treshold of errors. As a bonus for paid accounts, you also get the ability to trace down into the code to see if there is a specific bottleneck in your application. It even has the ability to trace the queries to databases or external services.

It's alerting system can be integrated in a variety of other tools like Slack, pagerduty, Geckoboard, ...

By using New Relic, we have regained peace of mind because we know New Relic will alert us before things start to go wrong.

If you are looking for a monitoring / alerting solution, it's definitely worth checking out!

Recommendations to other buyers: Try the free tier, it has most of the features a startup will need. Once you start scaling up and performance becomes more important, switch to a paid account.

Simple and intuitive tool with necessary insights for any application

Jul 31, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Gives simple and detailed performance insights for each part of your application or environment and that too in real-time! Great that it highlights errors and issues down to the line number in the code. Makes the job really simple to troubleshoot and fix issues. Setting up timely email to get updates about the performance is a good feature for managers to have.

Cons: The paid version is too expensive for a medium scale startup like us. It may be worthwhile when looking to scale things up to a great extent. Also the tool may be overwhelming for a new user since it provides loads of information at once. For the free user there's no one to give an onboarding tour or a demo, so that may turn off some new joinees.

Allowed us to get more insight into errors that would have been difficult to understand.

Sep 11, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the professional nature of the software and the in-depth inspection of how our software stack works it surfaces. It makes certain classes of issues much easier to see.

Cons: I used to really not like the cost of the service when accessing them as a startup. I believe they've found a price point that makes sense some of the time. It is still hard to understand the model if you are using it outside of a SaaS provider.

Overall: Insight into how the software stack is performing. It also shows us certain errors or slow downs that we'd have no other way of seeing.

Amazing server and app reporting tools

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Instant alerts on server issues. Performance testing may be performed with analysis of every service running on the environments. System uptime is being reported on daily with the toolset being most easy to use without slowing down performance. Training provided by new relic team was amazing, from our testers to engineers, everyone benefitted from understanding how to use the tool. We are currently running it on our UAT and Prod servers and the information gained has allowed an increase in performance via optimizations and a decrease in debugging.

Cons: Not many cons that i can mention. The tool has been a rather good addition to our tech stack. A strong machine is needed which can be costly if the server will be sitting in the cloud.

Overall: Completely satisfied with this toolset.

Great application performance monitoring

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: New Relic gives us a great view into what is going on in the backend. Any time there is a production issue that isn't clear as to what is going on, we always jump to New Relic to see. It has pointed us in the direction of issues that would be hard to discover otherwise.

Cons: The pricing is very expensive, it does quite a bit for the money, but if you run quite a few servers the cost can be quite prohibitive.

The best software to feel calm being productive

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Awesome metrics for your live application (website, apis, etc.). You can be safe that your are going to get all the information, the alerts and the dashboards you need to monitor your application, and your infrastructure.

Cons: It is difficult to find a flaw. The customer support is great. The free version is very limited. But you can start tasting the great solution New Relic

Capterra-loader

Love New Relic, but it's expensive

Dec 12, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: New Relic lets you isolate errors in your software. It does deep dives and tells you what takes a long time which can indicate if it's freezing the site. It will isolate different types of problems from Ruby to javascript. It has been a life saver when code has caused problems

Cons: It's expensive for the price. I mean if your team scoured this data constantly to improve things, then it may be worth it and/or negligable. But we use it when we have a problem, which doesn't come up that often. Last I checked you had to pay more for more history and that gets expensive. so if you use it twice a year to isolate a problem, then paying year round is expensive...especially compared to other services like honeybager

Overall: Helped us isolate code that was freezing the server in odd scenarios.

New Relic is a very good product if you have the budget for it.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: The strongest point of New Relic is the granularity of the information and that it's a very good fit for any Rails app.

Cons: The big issue I have with New Relic (and the one that made switch to a different provider) is that the pricing is outrageous.

Unless you are with a Corporation that does not mind throwing $$$ per month on this service, the free version is barely an good.

Capterra-loader

Great product for monitoring your services and infrastructure.

Aug 01, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Amaizing insights. And the ability to drill down to the metrics when you are in a crisis is really helpful. UI is decent. Ease of plugin development

Cons: Cost. Cost. Cost.

There are products out there will get the job done with much leasser price. Also the client side agent is. definately a bit resource intensive

Worry Free Preformance Monitoring

Jul 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Offers nice clean visualizations on performance metrics. The intuitive UI makes it simple to drill down to a more detailed view of the recorded metrics.

Cons: Pity it doesn't offer network performance monitoring on routers, switches etc. It would be a great addition to hardware performance monitoring.

Must have!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: New Relic is a must have for anyone with servers and needs monitoring. New Relic has been a life saver as it is always watching and tracking how our servers are doing. There are so many different changes you can tweak for alerts so you can always be alerted for anything you might need.

Cons: I can't think of any cons at the moment. We are super happy with our purchase and has seen an ROI right away as far as saving out IT team time and headahces.

Awesome software to monitor servers and app performance.

Jun 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Does not overload my servers and I can monitor resources remotely even when my servers are overloaded for some reason. Helps me tune up my software.

Cons: Price. I still find it too expensive. I get "bug check" notifications quite often, maybe because i'm on the free version.

Focus on Ruby on Rails

Jan 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: I believe New Relic conquered its space inside the Ruby development community. I am not sure if New Relic offers the same tools available for Ruby on Rails applications in another programming languages and/or frameworks. The advent of Ruby is losing power and many developers are looking for other technology alternatives to solve their software problems.

Lightweight and easy

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Installation time = 0

Cons: I have no cons for this product so far.

Overall: I'd been using new relic to monitor my server's performance and stability, New relic is the simplest way to do so, also I receive a weekly email that summarizes the activities in our main server which makes the job easier.

Recommendations to other buyers: The mobile app is a nice aggregate.

Capterra-loader

Love New Relic, but soooo expensive

Feb 06, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Love the ability to see under the hood on production products while up and running. There have been countless times where we can pinpoint an issue in production that we couldn't replicate in dev. Great tool.

Cons: SOOOOOO expensive. I really wish their pricing model was based on number of transcations, dealing with their sales team has consistently been brutal. There seems to be no logic to their pricing and their sales people have struck me as super slimy, only interested in getting their commission. I would be much happier if they went to an AWS like pay per use model.

awesome monitoring tool for devops engineer

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: granular level monitoring will help you to troubleshoot and identify the issue quickly. various pages for server, process, application level. score can be calculated using a metric called apdex

Cons: if they provide download logs through rpm portal it wil be very helpful and handy for operations engineer for investigation

Overall: easy troubleshooting and monitoring

NewRelic is great performance monitoring software

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: NewRelic has the best tools to monitor performance on applications and servers. Their query language also allows you to create beautiful sets of data.

Cons: NewRelic's price is a bit of a stretch for a start up and should only be considered for established companies. Their error monitoring also isn't that great compared to something like Sentry.

World Class Monitoring

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: New Relic is one of the first products I turn to when instrumenting a new web application - the depth and breadth of insights they provide make tuning and troubleshooting so much easier than anything else I've used.

Capterra-loader

Powerful application monitoring tool

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: You can track your application real time using the tool. You can check the errors, load distribution, response time and almost everything that you are concerned about the application that is live on production.

You can deep dive in to the sluggish SQL queries and find out the culprit.

You can track your application all the way from QA environment to Production if you have integrated New relic on all those servers.

It is very powerful and helps you in keeping the application in production up and running smoothly.

Cons: The price. Price is something which can be improved. It is very expensive and the evaluation period is also not sufficient.

Overall: I have used this application to track my application status on production. It gives us a deep insight as to what is happening around with the application.

Capterra-loader

A necessary tool to be aware of what's going on with your APIs

Aug 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy setup. Deep metrics and a very beautiful interface. Integrating New Relic with my NodeJs backend was as simple as adding a single line of code.

Cons: The metrics can be confusing at first but blends in once you get a hang of it.

Overall: I'm using New Relic to track my API performance.

Excellent software for monitoring your software at a code level

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very powerful and intuitive stats for monitoring your code performance, errors and finding improvements

Cons: I have seen slight performance decreases due to having to load the new relic code in with my code. it seems to occasionally add additional load time.

Watch your apps performance in realtime

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Seamless integration with apps made in different technologies. The graphs show you whats going on with your app and server. You can profile your apps and see what part of code is taking most of the resource and fix it.

Cons: Ability to report custom variables. There is a lot more happening on infrastructure than new relic reports. If they provide a way to report those variables as well, it would be a perfect infrastructure monitoring app.

Simply extremely useful

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Ruby developer? Can't dispense New Relic! It's a great, user friendly, and full of features analytics software. It's very easy to set up and gives you accessible yet rich information about how your app works

Cons: I didn't like the mobile app. I also find the price a bit of a turn-off, even though its not excessively expensive

Know what's really happening under the hood

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: You can track how your site performs over time and against established benchmarks. As things change, you can easily measure and visualize the impact.

Cons: Automated alerts are not very configurable and you cannot customize dashboards to combine different datasets to compare at a glance.

Overall: Measure site speed.

Identify when you have potential issues.

Measure the impact of change.

Great insights in your production web application

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I've been using New Relic in different production web applications since 2008, and it's a key factor to get insights on the performance of the application and decide where to put development efforts and time first.

Cons: Some of the most used feaures (like database insights) that have been in the free tier for years have been put on the paying tier recently.-

Near-zero installation analytics app

Feb 07, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Fast to deploy, great analytics out of the box

Cons: Can be overwhelming at first; there's just too much going on at once

Overall: We have been using New Relic for a while now, and it has become an indispensable tool for optimizing the performance of our apps. New Relic's Apdex feature allows us monitor end users experience at a glance.

Recommendations to other buyers: Take it slow at first, there are many features inside. Stay alert for new relics' webinars, those are great!

In-depth monitoring with good integrations for web applications

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It aggregates trends in traffic, errors, and hooks into our alerting software to let our team know when something's wrong on our application.

Cons: Sometimes it feels like there's a lot going on on the UI - but once you learn your way around its features, you get more comfortable with what you're looking at.

Great platform to see server stats at a glance

Jun 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I love that New Relic allows my team to debug any site/server outages at a fleeting glance. Our favorite part about New Relic is the page speed insights. This allows us to make sure our servers are running at its peak performance at all times.

Cons: There are a lot of different portals on the new relic, it can get overwhelming if you don't know what you're looking for or where to look.

Overall: The benefits we receive from New Relic allows us to make sure our server is always performing at where it should be.

Capterra-loader

New Relic Review

Aug 05, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: New Relic gives granular insight into the performance of my microservices. New Relic Insights allows me to setup dashboards that allow me to understand the health and performance of my environment at a glance. The quality of service is much better than the competitors.

Cons: The pricing model is a little bit more costly than similar competitors products.

Overall: Overall I really like New Relic. Even though you have to pay a slight premium for the service, the quality of data delivered is worth it.

A lot of nice features

Sep 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: There is a built-in profiler for a lot of languages. It helped us a lot to debug web applications. It has a nice REST API easy to use.

Cons: There is no way to get the account ID from the REST API. There should be an endpoint to get the account details

Overall: we had problems with an app where it was slow at some moments and we were able to pin point the problem with newrelic's profiler

I've only used the trial so far but it has been great.

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I'd been using new relic to monitor my multiple website performance, New relic is the simplest way to do so, also find any types of errors easily.

Cons: a bit pricey if you need it for many servers but overall i recommended this its value of money and save time to find errors

Something goes wrong. New Relic will help you

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: New Relic is really awesome.

It help use to understand customer problem.

It offer a real view of calls and mapping of every systems.

Cons: The functionalities are really great but, they are super expensive.

You will have to install an agent on every system to have a proper view of everything.

Important tool

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: SImplicity

Cons: Cost model

Overall: New relic is an important tool for us, providing clear accurate data, quickly, and from any location.

New relic is amazing

Sep 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Very useful to help debug complex application. You can have an eagle view of what is going on in your software and easily see where most of your problems are.

Cons: You will have to install an agent on every system in order to start monitoring your applications.

A great tool for application performance monitoring and analytics

May 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: New Relic allows you to monitor the performance and health of your application. It displays various detailed graph and analytics for each and every properties of your system. You can check what is bottleneck in your application performance and may appropriate steps accordingly.

Cons: Some of its useful features are not included in free plan. If you are running your application across multiple machines then new relic charges for every machine you add.

Overall: Using NewRelic we are able to check how many web dynos our Heroku app should take to fulfill the need of our clients.

Easy to Use

Aug 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, easy to get set up. Extremely simple UX, great to quickly gather data.

Cons: Our main version we run has a memory leak, the NewRelic support team was worthless in troubleshooting.

Helping dev team to stay on top

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Installation process is easy and it was no difficulties along the way. The interface is very intuitive & friendly.

Cons: Android/iOS app is quite buggy, so checking performance on the go is quite troublesome. Price is quite steep, basically doubles the cost of a server.

The X Ray you'd want for your web app

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Thread Profiler, Apdex, Key Transactions monitoring

Overall: I highly recommend you try out New Relic. New Relic takes out the guess work on where the bottlenecks of your web app are located. If you can afford it, go with the PRO subscription as the thread profiler feature is just awesome.

Insights is really good

Feb 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We were using Crashlytics/Fabric before we switched to New Relic. Crashlytics is better at reporting the crashes I believe. Mainly because they can include custom data. Like id's etc. But the Insights part of New Relic is really good and for us it ads value.

Pros: Insight is really good and easy to use. And it's really good that 7days retention is now part of normal tier.

Cons: Not getting custom attributes on crash reports. Cumbersome to compare data from different versions in mobile part. But it can be done in Insights.

Not for those on a lean budget

Jul 18, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: New Relic provides ways to visualize and quantify almost any aspect of your website or app's performance. Once you tweak the settings you can filter down to just the information you want to know currently, and it's easy to focus on high-traffic pages to get the most bang for your buck when using the data to optimize your site.

Cons: It's not immediately intuitive. It took a couple of product demos to start to understand how everything is organized. Go in expecting everything to be clickable, and that will help you more than anything. The price ended up being the biggest downside.

Capterra-loader

The expensive enterprise option for server monitoring

Jun 13, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: - Does just about everything from monitoring server resources to application stats and custom metrics

- Works with just about every platform, language and technology

- Can do pretty much anything and comes with useful graphs/charts out of the box.

Cons: - It's becoming kind of obsolete as there are other more lightweight/specific tools that may do certain parts better

- It has caused my servers to crash before, and is a known issue with node sometimes.

- They removed the free tier azure.

- Very expensive compared to similar competitors.

Monitor you environment using cloud infrastructure

Jan 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Monitor basic infrastructure;

Monitor your Java/.Net applications, EXTREMELY easy;

Find easily errors and relations between problems, and quickly find the root cause

Cons: Depending of your environment or security level you need, maybe cloud option is a problem. That's the only trouble.

Overall: Helped us to quickly find what was happening in our environment sometimes. Really easy to setup and quickly found what was happening.

Easily Trace Errors & Performance Issues

May 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love just how easy it is to trace and error, finding things that are broken without having to monitor comprehensive logs is fantastic. Using this tool during development, testing and when things go wrong to track down an error is fantastic.

The ability to trace detail, finding out why there are latency/speed issues in production environments ensures that you know exactly why your conversion metrics are lower than they should be before the wider business has had a chance to complain!

Cons: The pricing model makes the solution expensive, as it's per container or per server it goes against the use of load balancers.

Having to make trade offs to provide a good customer experience isn't a great business model.

Decent application monitoring

Jul 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The Application Monitoring and ability to dive into poorly performing database queries would be the highlight of New Relic. Reasonably easy to dig into details of stack traces.

Cons: The price is very expensive, customer support can be a mixed bag. User interface is hard to get around. Mobile app could use some work.

Overall: Able to get a nice view into database queries that would be hard to track otherwise.

Capterra-loader

Simple & Intuitive

Mar 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: NewRelic is a simple and intuitive solution that gives detailed performance metrics for every aspect of the environment, in real-time and most apartment I like the interface, it is nice the free option is also good, the admin dashboard is good because it has good charts and you can turn on / off the things you want to show or hide from the chart.

Cons: few concerns while the application monitoring is great, the server monitoring is not so great. The paid version (vs the free version) is a tad pricey. The only other thing I can think of is that the learning curve is a bit steep for inexperienced users.

Overall: Tracking memory issues is impossible

Indispensable analytics tool

Jan 06, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Free tier is really helpful for new apps! The database analytics are top notch and help.

Cons: Beautiful & useful dashboards, ease of deployment.

Overall: We have used New Relic for several projects and our experience cannot be better. It has been critical for identifying bottlenecks and usage pattern on our apps.

Recommendations to other buyers: Check their free tier for your new apps!

Deceptive Billing Practices

Sep 13, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They have very deceptive billing practices. I agreed to a 12 month term, kept the product for 2+ years before cancelling. Upon cancellation I was charged three months fee because the product had "auto renewed" for a third year. My sales rep had told me it was a one year contract, no mention of anything auto renewing. I would have gone back to new relic but not after this.

Must have for dedicated hosting

Aug 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: From monitoring infrastructure performance to debugging production errors and bottlenecks. This product is worth it's weight in gold.

Cons: The advanced features are powerful but it can be a bit tricky to fully get the benefit of it.

Great tools for server & software monitoring

Jun 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Using New Relic with it's extensions dedicated to specific tools (like Drupal, Magento, Symfony...) allow teams to react quickly when something goes wrong on production systems. This tools allows system administrators and developers to have a real time insight into the servers metrics.

Cons: New Relic has a high price to access to it's features. But it's the most complete tool in my opinion, for server monitoring. Some steps are required to learn how this tools works and how to tweak it to be customized to your needs.

Amazing tool

Jan 26, 2012
5/5
Overall

Comments: New Relic allows to see performance for each component of the stack on the same chart. I had experience with that before using in-house tools, to measure latency added by Solr, internal API, database, and the site itself - it's so great that finally there's a tool to do that properly. It also doesn't slow down the servers by sending the information (unlike some other monitoring tools like AirBrake).

Cons: The UI is a bit difficult to navigate - the tool has evolved a lot, and because of that there are too many options.

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Great insights but pricey

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I've been using New Relic in numerous projects since the very beginning of the service.

Gives an amazing insight into application performance. Integration with Ruby on Rails is really amazing, though I would like to see a bit tighter integration with Sidekiq and little bit more detailed ActiveRecord query tracking (with query source).

Recommendations to other buyers: If you can afford it - it's the best out there.

Mar 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Feb 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Dec 27, 2015
5/5
Overall

Nov 19, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Sep 25, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Great but pricey

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Primarily, I have used this product for monitoring Java Applications. In addition, it has pieces of monitoring server components. It very features rich, but the price gets exorbitant (we were paying around $M/year for monitoring Java apps. I can not imagine what it would have cost to add in general server monitoring....we went with a much cheaper solution for that.

Poor experience with customer support

Nov 28, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: The product is pretty convenient to get insights into your activity. Many configuration and settings options.

Cons: The customer support is poor. When you want to downgrade your subscription, you should be patient. Not really a customer-centric company.

Reliable tools to monitor your application.

Jun 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is a well known software so everyone have heard about it and probably use it. And also there are a lot of tutorials from the website or from community. So it is now very had when you have a problem.

Cons: Nothing to dislike from New Relic, but I've heard my team lead to complain about it's pricing. But there are free trial available.

Advanced server profiling

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: NewRelic has been the best server profiling tool for ages. Setup is easy, and it works on the fly. The reports give you a good overview to troubleshoot bottleneck. Price is steep, but it's worth every penny if you have a complicated infrastructure.

Amazing service

May 03, 2014
5/5
Overall

Comments: I've only used the trial so far but it has been great. I'm using Azure worker roles and it has been good to work with so far.

Pros: - Great customer support - Powerful customization of metrics

Cons: - Azure support for the name of the apps is a bit lacking

Very intuitive, simple to use program

Jul 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: New Relic is a very simple to use program that provides critical monitoring to your server and apps. It integrates great with many 3rd party apps making your experience with this platform very enhanced.

Cons: moving from the free trial can be expensive, but again it is truly packed full of the most features.

helps us make informed decisions

Jan 19, 2013
5/5
Overall

Comments: Product teams are coming to us all the time asking for new features. It¿s easy to get overwhelmed. You can¿t possibly do it all, so you must make intelligent choices. Trend data from New Relic helps us make informed decisions about what we absolutely must work on, right now

Invaluable Product

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I wouldn't ever think of building software without New Relic. It gives you invaluable real-time data for debugging and improving your software and systems. Keep up the great work!

Rockstar debugger

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Been using it at our company. Has been a breeze to help us with perfecting our ideal architecture config and can promptly help with any issues and where exactly they occur.

Powerful software for monitoring my tools

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I just love how easy it is to New Relic to monitor the application performance for periodic analytics

Cons: I feel the pricing for the New Relic is too high and unrealistic. we could consider lowering the retail price.

Overall: I used the software to monitor the performance of other tools that i use.

Monitor your infrastructure available easily and analytically

Mar 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: New relic has lots of features that my company is using to monitor my infrastructure and manage them for cost efficiency.

Cons: Some of the features that we want aren't available, the sdks has just been in for beta use. Long run for possible usage and support with SDKs.

a huge productivity booster

Jan 29, 2013
4/5
Overall

Comments: In just three clicks I go from top to bottom, from the management view to figuring out the details of my problem. It¿s amazing ¿ and a huge productivity booster!"

Cons: a bit pricey if you need it for many servers

Superb Monitoring

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Introduced to New Relic through Engine Yard and so thankful to find a solution that can help manage/monitor debugging in real time.

a must have tool

Apr 29, 2013
5/5
Overall

Comments: The key to monitoring the app and then rapidly determining the cause of a potential issue is seeing the transaction context. That's the power of having this tool in place.

Capterra-loader

Infrastructure monitoring tool

Jun 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: One of the best monitoring tools to track performance of web applications and APIs. Feature of adding alert for various kinds of decline/downfall helps in keeping the application up and running all the time. Different types of reports are generated to give complete insight of application in production.

Cons: Cost of the tool is on higher side, agreed that it comes with lots of features and capabilities but still looks like cost is something that can be worked upon.

Overall: Monitoring of web application once production is deployed after every release.

Jan 06, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money