Average Ratings

107 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • New Relic
  • www.newrelic.com

About New Relic

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products, and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.


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New Relic Features

  • Baseline Manager
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Performance Control
  • Resource Management
  • Root-Cause Diagnosis
  • Server Performance
  • Trace individual transactions
  • Availability Testing
  • Event Logs
  • Event-Based Notifications
  • FTP Monitoring
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Real Time Monitoring
  • Transaction Monitoring
  • Uptime Reporting

New Relic Reviews Recently Reviewed!


Capterra loader

Good tool to monitor your application and it's performance

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc.

Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone.

Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it.

It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application.

Cons: Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem.

Overall: We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade.

Can't live without it

Dec 12, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: New Relic is a critical part of our infrastructure and has saved our hide on several occasions.

Very flexible

Easy to get started and use

Basic server monitoring is included with application monitoring - really nice

Tons of integrations

If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

Cons: We've had a ton of reps we've dealt with - very little continuity

Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

Overall: New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems.

Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business.

Recommendations to other buyers: Start with the basic feature set and get a sense for how it works in your organization. Don't hesitate to ask for assistance from them. They want to make sure you succeed and are always glad to help you realize more value from your investment.

Capterra loader

Good enough monitoring

Dec 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how we can centralize and customize all our monitoring, get alerted when anything goes down, including servers, processes etc. We can also keep an eye on the performance of our web application and detect problems before they become serious. Takes a little setting up but it's very helpful.

Cons: The page where it runs often hangs and needs to be reloaded. The setup can be tricky, removing assets is also kind of complicated and not very intuitive. Seems to me a little bit pricey, I wouldn't mind a base price close to what we pay and then having the ability to add or remove assets easily and for a lower extra price. I currently keep all the testing and staging infrastructure out of this because it would cost too much to have it on.

Overall: Overall positive, but it could be improved with better and more intuitive configuration and more flexible pricing.

Peace of mind for your production environment.

Oct 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Application traces.

Transaction level monitoring and alerting.

Availability monitoring.

Integration in other tools (Geckoboard).

Cons: None so far.

Overall: New Relic gives us the ability to monitor both our cloud servers, backend services and frontend applications. It alerts us when resources are scarce or when the application reaches a treshold of errors. As a bonus for paid accounts, you also get the ability to trace down into the code to see if there is a specific bottleneck in your application. It even has the ability to trace the queries to databases or external services.

It's alerting system can be integrated in a variety of other tools like Slack, pagerduty, Geckoboard, ...

By using New Relic, we have regained peace of mind because we know New Relic will alert us before things start to go wrong.

If you are looking for a monitoring / alerting solution, it's definitely worth checking out!

Recommendations to other buyers: Try the free tier, it has most of the features a startup will need. Once you start scaling up and performance becomes more important, switch to a paid account.

Simple and intuitive tool with necessary insights for any application

Jul 31, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Gives simple and detailed performance insights for each part of your application or environment and that too in real-time! Great that it highlights errors and issues down to the line number in the code. Makes the job really simple to troubleshoot and fix issues. Setting up timely email to get updates about the performance is a good feature for managers to have.

Cons: The paid version is too expensive for a medium scale startup like us. It may be worthwhile when looking to scale things up to a great extent. Also the tool may be overwhelming for a new user since it provides loads of information at once. For the free user there's no one to give an onboarding tour or a demo, so that may turn off some new joinees.

Capterra loader

Know the issue before your customer

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Integration with our technology stack helps us to set up monitoring for most critical issues in our software;

- Integration with Zabbix allows to push errors to our OPS team communication channels and fix issues before customers have to notice and report the issue to support.

Cons: Nothing in particular, New Relic does a great job of monitoring KPIs for our SaaS app.

Overall: Together with Zabbix, New Relic enables us to detect and fix issues on our production servers faster.

Insightful reports help to analyze the efficiency of our updates: we can see whether the update fixed the performance issue it was supposed to or not, and perform analysis of our codebase in long retrospect.

Awesome, well rounded real-time monitoring suite

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This software package does it all! I'm mostly using APM, insights and infrastructure functionality. APM is standard APM, works great. Insights are really interesting - you can figure out some weird issues much easier when you have access to a lot of data - and easy way to process/query it. Infrastructure functionality is great for keeping track of all of your servers.

Cons: Not much. There are two views for errors in APM (old and new one). Sometimes it's a pain to switch between those - hopefully they will get merged soon.

Allowed us to get more insight into errors that would have been difficult to understand.

Sep 11, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the professional nature of the software and the in-depth inspection of how our software stack works it surfaces. It makes certain classes of issues much easier to see.

Cons: I used to really not like the cost of the service when accessing them as a startup. I believe they've found a price point that makes sense some of the time. It is still hard to understand the model if you are using it outside of a SaaS provider.

Overall: Insight into how the software stack is performing. It also shows us certain errors or slow downs that we'd have no other way of seeing.

Amazing server and app reporting tools

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Instant alerts on server issues. Performance testing may be performed with analysis of every service running on the environments. System uptime is being reported on daily with the toolset being most easy to use without slowing down performance. Training provided by new relic team was amazing, from our testers to engineers, everyone benefitted from understanding how to use the tool. We are currently running it on our UAT and Prod servers and the information gained has allowed an increase in performance via optimizations and a decrease in debugging.

Cons: Not many cons that i can mention. The tool has been a rather good addition to our tech stack. A strong machine is needed which can be costly if the server will be sitting in the cloud.

Overall: Completely satisfied with this toolset.

Great application performance monitoring

Apr 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: New Relic gives us a great view into what is going on in the backend. Any time there is a production issue that isn't clear as to what is going on, we always jump to New Relic to see. It has pointed us in the direction of issues that would be hard to discover otherwise.

Cons: The pricing is very expensive, it does quite a bit for the money, but if you run quite a few servers the cost can be quite prohibitive.

New Relic Review

Mar 29, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Perfect for staying on top of your software and monitoring everything going on with your application and code. Easy setup with AWS, alerts if ever major errors, and logs all errors to specific areas of your codebase.

Cons: User permissions were a bit of an issue for us for a little while but we ended up resolving. Setup was easy for the most part, but it still took a little more time than expected.

Best performance monitoring tool

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used New Relic to monitor production environment for a long time now and can see how much it makes life easy. You can get application traces to debug, regular reports, instance availability, bottleneck detection. When ever there is a production issue, you can rely on new relic to give you idea of where the issue might lie.

Cons: nothing so far, a really good tool and recommend it.

Great tool - big learning curve

Apr 18, 2019
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: New Relic has given our company great insight into the health of our services. We have been able to be more proactive in finding issues and resolving them before our client's notice

Cons: As a user, it is a bit tough to learn and understand. Extensive complex features make it really tough to learn and understand everything. I pretty much only have an understanding of the graphs i need to know

The best software to feel calm being productive

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome metrics for your live application (website, apis, etc.). You can be safe that your are going to get all the information, the alerts and the dashboards you need to monitor your application, and your infrastructure.

Cons: It is difficult to find a flaw. The customer support is great. The free version is very limited. But you can start tasting the great solution New Relic

Capterra loader

Love New Relic, but it's expensive

Dec 12, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: New Relic lets you isolate errors in your software. It does deep dives and tells you what takes a long time which can indicate if it's freezing the site. It will isolate different types of problems from Ruby to javascript. It has been a life saver when code has caused problems

Cons: It's expensive for the price. I mean if your team scoured this data constantly to improve things, then it may be worth it and/or negligable. But we use it when we have a problem, which doesn't come up that often. Last I checked you had to pay more for more history and that gets expensive. so if you use it twice a year to isolate a problem, then paying year round is expensive...especially compared to other services like honeybager

Overall: Helped us isolate code that was freezing the server in odd scenarios.

New Relic is a very good product if you have the budget for it.

Jan 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: The strongest point of New Relic is the granularity of the information and that it's a very good fit for any Rails app.

Cons: The big issue I have with New Relic (and the one that made switch to a different provider) is that the pricing is outrageous.

Unless you are with a Corporation that does not mind throwing $$$ per month on this service, the free version is barely an good.

Capterra loader

Great product for monitoring your services and infrastructure.

Aug 01, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Amaizing insights. And the ability to drill down to the metrics when you are in a crisis is really helpful. UI is decent. Ease of plugin development

Cons: Cost. Cost. Cost.

There are products out there will get the job done with much leasser price. Also the client side agent is. definately a bit resource intensive

Worry Free Preformance Monitoring

Jul 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Offers nice clean visualizations on performance metrics. The intuitive UI makes it simple to drill down to a more detailed view of the recorded metrics.

Cons: Pity it doesn't offer network performance monitoring on routers, switches etc. It would be a great addition to hardware performance monitoring.

Must have!

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: New Relic is a must have for anyone with servers and needs monitoring. New Relic has been a life saver as it is always watching and tracking how our servers are doing. There are so many different changes you can tweak for alerts so you can always be alerted for anything you might need.

Cons: I can't think of any cons at the moment. We are super happy with our purchase and has seen an ROI right away as far as saving out IT team time and headahces.

Capterra loader

A very good tool to keep an eye over your app health.

Jan 27, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It is one of the best tools to check the performance of your app. It can help you in checking the performance of different API's or can even tell that which API is making your system slower and you immediately need to optimize that. It also helps in finding out which front-end page is making your app slow by detecting the load time of that page.

Cons: Bar charts are confusion as no proper definition is given for them.

New Relic review

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best tool to monitor various application and server performance .

They also provide a good support.

Monitoring application performance on various parameters are easy and well elaborated

Cons: Nothing much to say. but it can have a more user friendly interface

Overall: excellent

Awesome software to monitor servers and app performance.

Jun 12, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Does not overload my servers and I can monitor resources remotely even when my servers are overloaded for some reason. Helps me tune up my software.

Cons: Price. I still find it too expensive. I get "bug check" notifications quite often, maybe because i'm on the free version.

Lightweight and easy

Jan 09, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Installation time = 0

Cons: I have no cons for this product so far.

Overall: I'd been using new relic to monitor my server's performance and stability, New relic is the simplest way to do so, also I receive a weekly email that summarizes the activities in our main server which makes the job easier.

Recommendations to other buyers: The mobile app is a nice aggregate.

Capterra loader

An excellant APM tool for monitoring your web based product

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent on stop tool to monitor your application performance monitoring.

Cons: There is no easy way to tie up the browser traces to the corresponding APM trace or transaction

Overall: New Relic has really helped us come a long way in improving our products performance. Its APM features, Creative Dashboards, Browser data, Insights etc. are a great way to keep tab on your products performance and also, keeps you motivated to improve the performance.

Capterra loader

Love New Relic, but soooo expensive

Feb 06, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Love the ability to see under the hood on production products while up and running. There have been countless times where we can pinpoint an issue in production that we couldn't replicate in dev. Great tool.

Cons: SOOOOOO expensive. I really wish their pricing model was based on number of transcations, dealing with their sales team has consistently been brutal. There seems to be no logic to their pricing and their sales people have struck me as super slimy, only interested in getting their commission. I would be much happier if they went to an AWS like pay per use model.

awesome monitoring tool for devops engineer

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: granular level monitoring will help you to troubleshoot and identify the issue quickly. various pages for server, process, application level. score can be calculated using a metric called apdex

Cons: if they provide download logs through rpm portal it wil be very helpful and handy for operations engineer for investigation

Overall: easy troubleshooting and monitoring

NewRelic is great performance monitoring software

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: NewRelic has the best tools to monitor performance on applications and servers. Their query language also allows you to create beautiful sets of data.

Cons: NewRelic's price is a bit of a stretch for a start up and should only be considered for established companies. Their error monitoring also isn't that great compared to something like Sentry.

Capterra loader

New Relic for Monitoring

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I LOVE how easy New Relic is for monitoring my system performance. Specifically the Insights portion of the software. For those of us that are non-technical, it is easy to set up a custom dashboard to show me graphs of the information I need to know at a moment's notice.

Cons: I am part of the team that monitors the traffic rather than connects everything. As a result, I have zero dislikes about the software, but am not tied to the back end processes.

World Class Monitoring

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: New Relic is one of the first products I turn to when instrumenting a new web application - the depth and breadth of insights they provide make tuning and troubleshooting so much easier than anything else I've used.

Capterra loader

Powerful application monitoring tool

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can track your application real time using the tool. You can check the errors, load distribution, response time and almost everything that you are concerned about the application that is live on production.

You can deep dive in to the sluggish SQL queries and find out the culprit.

You can track your application all the way from QA environment to Production if you have integrated New relic on all those servers.

It is very powerful and helps you in keeping the application in production up and running smoothly.

Cons: The price. Price is something which can be improved. It is very expensive and the evaluation period is also not sufficient.

Overall: I have used this application to track my application status on production. It gives us a deep insight as to what is happening around with the application.

Capterra loader

A necessary tool to be aware of what's going on with your APIs

Aug 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy setup. Deep metrics and a very beautiful interface. Integrating New Relic with my NodeJs backend was as simple as adding a single line of code.

Cons: The metrics can be confusing at first but blends in once you get a hang of it.

Overall: I'm using New Relic to track my API performance.

Excellent software for monitoring your software at a code level

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very powerful and intuitive stats for monitoring your code performance, errors and finding improvements

Cons: I have seen slight performance decreases due to having to load the new relic code in with my code. it seems to occasionally add additional load time.

Watch your apps performance in realtime

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Seamless integration with apps made in different technologies. The graphs show you whats going on with your app and server. You can profile your apps and see what part of code is taking most of the resource and fix it.

Cons: Ability to report custom variables. There is a lot more happening on infrastructure than new relic reports. If they provide a way to report those variables as well, it would be a perfect infrastructure monitoring app.

Great APM software

Oct 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy integration with servers, accurate data shown on dashboards.

Nice interface very intuitive

Tools options to narrow data and get real solutions

Cons: Cost per server, when using a redundant configuration over several providers, the amount can go very high

Overall: Got a lot of information from the service, helped the development team to optimize process based on real information obtained in real time directly from the production servers

Live tool for troubleshooting and alerting

Dec 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: New Relic provides a robust system monitoring platform with an easy to integrate API and good alerting tools. It is our go-to tool to monitor server usage and error tracking in production servers.

Cons: The UI could be improved as some of the features are difficult to set up and the information is not always easily interpreted.

Great tool! Good also in the free version

Feb 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Analyzing performance and bottlenecks of applications is not easy. New Relic offers tools that allow you to do it with a simple and intuitive interface.

The installation is really simple and the major development languages are supported:

Java

PHP

.NET

Node.js

Python

Ruby

Go

Already only with the free version you get very useful metrics.

Paying for the PRO version you get other useful tools like JVM Performance Analyzer and SQL Query Analysis

Users browser measurement tools are also very useful, allowing you to see the performance of the users real experience

Cons: The price of the PRO version can be prohibitive, especially for small projects.

Capterra loader

Fantastic

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent breakdown of site transactions and tracing

Provides great insight when troubleshooting performance issues.

Flexible options for sending alerts according to each site's design, giving each site it's own set of expectations instead of 'one size' alerts.

Cons: Some of the settings and features can be tricky to find, so you really need to learn the UI.

Simply extremely useful

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money

Pros: Ruby developer? Can't dispense New Relic! It's a great, user friendly, and full of features analytics software. It's very easy to set up and gives you accessible yet rich information about how your app works

Cons: I didn't like the mobile app. I also find the price a bit of a turn-off, even though its not excessively expensive

Know what's really happening under the hood

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can track how your site performs over time and against established benchmarks. As things change, you can easily measure and visualize the impact.

Cons: Automated alerts are not very configurable and you cannot customize dashboards to combine different datasets to compare at a glance.

Overall: Measure site speed.

Identify when you have potential issues.

Measure the impact of change.

Great insights in your production web application

Aug 10, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using New Relic in different production web applications since 2008, and it's a key factor to get insights on the performance of the application and decide where to put development efforts and time first.

Cons: Some of the most used feaures (like database insights) that have been in the free tier for years have been put on the paying tier recently.-

New relic

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: New relic monitoring helps real time metrics with geographic traffic orientation and detailing of each and every components of the service calls helps in tracking and debugging any production issue

Cons: New relic is tough to understand initially , which is keybreKer for having the dashboards setup

Near-zero installation analytics app

Feb 07, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fast to deploy, great analytics out of the box

Cons: Can be overwhelming at first; there's just too much going on at once

Overall: We have been using New Relic for a while now, and it has become an indispensable tool for optimizing the performance of our apps. New Relic's Apdex feature allows us monitor end users experience at a glance.

Recommendations to other buyers: Take it slow at first, there are many features inside. Stay alert for new relics' webinars, those are great!

In-depth monitoring with good integrations for web applications

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It aggregates trends in traffic, errors, and hooks into our alerting software to let our team know when something's wrong on our application.

Cons: Sometimes it feels like there's a lot going on on the UI - but once you learn your way around its features, you get more comfortable with what you're looking at.

Capterra loader

Best thing to monitor your VM's health and usage

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is the best tool to monitor your VM's health, load, cpu usage, memory usage etc. It has lots of functionality, in a big infrastructure you can add your all of the VMs to it. You can filter VM by hostname and can easily see the memory, cpu usage etc. on UI. You can also check the root cause of load your machine like you can see which process is consuming the most of the cpu or memory.

Cons: I have been using this more than 1 year but didn't find any cons of this product.

Overall: It is just great tool to manage your VM's health.

The first thing I install on a new server

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: At a glance you can see what is slowing down your website and monitor vital stats. There is a generous free option which is more than enough for most projects, then you can get more granular info with their paid plans.

Cons: The gap between the free and paid plan is steep, would be nice to have a lower cost entry point.

Capterra loader

Amazing server monitoring software

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It gives you insanely detailed metrics about your application speed including error messages and counts, database queries, page load and server load. The graphs are extremely detailed and its usually a one liner in bash to get it installed.

Cons: Its prohibitively expensive and therefore only viable for huge projects.

Great platform to see server stats at a glance

Jun 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that New Relic allows my team to debug any site/server outages at a fleeting glance. Our favorite part about New Relic is the page speed insights. This allows us to make sure our servers are running at its peak performance at all times.

Cons: There are a lot of different portals on the new relic, it can get overwhelming if you don't know what you're looking for or where to look.

Overall: The benefits we receive from New Relic allows us to make sure our server is always performing at where it should be.

Super powerful tool to see how apps are performance!

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Awesome determining the overall performance of your app. With this you can also see which transactions (web requests) are returning with long response times. You can also get very granular and narrow down to a specific time.

Cons: With the amount of data you have access to, its easy to get lost in the app. I was overwhelmed with everything and took a while for me to get used to everything.

Overall: If you want to know how well your app is performing, I would really consider installing this!

Capterra loader

New Relic Review

Aug 05, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: New Relic gives granular insight into the performance of my microservices. New Relic Insights allows me to setup dashboards that allow me to understand the health and performance of my environment at a glance. The quality of service is much better than the competitors.

Cons: The pricing model is a little bit more costly than similar competitors products.

Overall: Overall I really like New Relic. Even though you have to pay a slight premium for the service, the quality of data delivered is worth it.

A lot of nice features

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is a built-in profiler for a lot of languages. It helped us a lot to debug web applications. It has a nice REST API easy to use.

Cons: There is no way to get the account ID from the REST API. There should be an endpoint to get the account details

Overall: we had problems with an app where it was slow at some moments and we were able to pin point the problem with newrelic's profiler