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New Relic

Pricing for New Relic

4.5 (181)
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New Relic has 3 pricing plans

  • Yes, has free trial
  • Yes, has free version
Credit Card Required: No
Discount: By Usage, By Seat, Custom

Standard

Custom Quote Available
Standard plan includes:
  • Limited to 5 Full Platform Users
  • Ticketed Support Availability
  • 2 Business Days Support Response SLA
  • SAML Single-Sign-On

Pro

Custom Quote Available
Pro plan includes:
  • No Maximum On Full Platform Users You Can Provision
  • Commitment Options
  • 2 Hour Critical Initial Support Response SLA
  • Data Plus Eligibility

Enterprise

Custom Quote Available
Enterprise plan includes:
  • FedRAMP Moderate and HIPAA Eligibility with Data Plus
  • Priority Tiket Routing
  • 1 Hour Critical Initial Support Response SLA

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What do others say about New Relic pricing?

Pricing RatingN/A
Value For Money
4.0(181)

Pros

  • We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though).

  • New Relic is a very good product if you have the budget for it.

Cons

  • The designers and developers are clearly bad or mediocre.

  • Its a very promising product, but the recent issues and the frequency of those issues have ruined the overall experience.

Read Full Reviews Below
Verified Reviewer
CTO
Hospitality, 11-50 employees
Used the software for: I used a free trial
Overall Rating
3.0
Ease of Use
1.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
August 24, 2022

"UI/UX and Pricing models have improved but deployment is a nightmare"

Overall: We had evaluated NewRelic several years ago but the product was too complex and unstable. At the time, pricing had also became very complex and it was hard to predict how much you would pay. We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though). However, once we started the deployment, and despite the fact we were having a very simple infrastructure (Linux + PHP + MySQL + Node), it became a nightmare. The agent installation was buggy, multiple services were not discovered properly. We had to install the MySQL agent manually, and the step-by-step guide was outdated. After a successful installation, we still did not receive any MySQL-related data. After all these headaches, we decided to part ways with NewRelic, but then discovered you cannot actually close your account online. Instead, you have to go through a knowledge-base, and kindly ask assistance from a moderator (e.g. you don't even have access to a Support ticket system). Our understanding is that NewRelic did their best to revamp their product but they are suffering from 10 years of product additions/modifications and most likely the only way to resolve that would be for them to start a brand new product from scratch or acquire a smaller player in the space who gets it.

Pros: - Clearer and unified pricing, easier to understand than other platforms - "Clean" UI if you use their new design

Cons: - Deployment was a total nightmare - Documentation is not up-to-date - Can't close your Account nor reach out to Support to do so - Uninstall guide is incomplete and actually messed up with our systems

Alternatives Considered: Datadog
Reasons for Choosing New Relic: Pricing transparency
Dylan W. avatar
Dylan W.
Founder, Engineer
Internet, 10,001+ employees
Used the software for: 2+ years
Overall Rating
2.0
Ease of Use
2.0
Customer Service
2.0
Features
3.0
Value for Money
1.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
November 7, 2020

"Worse each year"

Overall: I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.

Pros: Has monitoring specific to the programming languages and database servers that we use

Cons: Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible.

Reasons for Choosing New Relic: Didn't really compare, just happened to use them at another company so decided to use them for my own as well because it was familiar.