# New Relic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is New Relic the right Network Monitoring solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118128/New-Relic/reviews --- New Relic 4.5 (195) [View alternatives](https://www.capterra.com/p/118128/New-Relic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Reviews of New Relic Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Effective performance optimization tools 88% positive reviews out of 42 Most users report performance and speed features help identify bottlenecks, monitor metrics, and improve application efficiency in real time. Arjun K Founder, 2 - 10 employees. "New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's performance almost instantly." High and complex pricing structure 60% negative reviews out of 53 Most reviewers find pricing expensive, unpredictable, and challenging for small businesses or those with many servers. James B Head Of Development, 11 - 50 employees. "The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying." Comprehensive real-time monitoring suite 97% positive reviews out of 36 Most reviewers describe monitoring as robust, covering servers, applications, and user experience with customizable dashboards and proactive alerts. ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ash B. Director of IT Broadcast Media Used the software for: 2+ years ### "Does a very comprehensive job of monitoring." September 29, 2025 5.0 Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution Pros Its very comprehensive with many options and senarios available for monitoring performance and speed. Cons Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing New Relic More options and a more comprehensive solution. Review Source SM Satish M. DevOps Engineer Computer Software Used the software for: 2+ years ### "New Relic like a pro" May 26, 2025 5.0 Its very powerful monitoring. It has capacity to monitor massive amount of data. In our organization we are monitoring nearly about 1000 servers. Pros Its Visual representation is very easy to understand. All monitoring features are included like APM, Brower, synthetic, Infra monitoring. Cons New feature which is Ask AI is not giving solutions real time. It only provides data respective to new relic documents. Alternatives considered [Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Reason for choosing New Relic Its simplicity and processing speeds and it is availability is near about 98 percent Review Source Dylan W. Founder, Engineer Internet Used the software for: 2+ years ### "Worse each year" November 7, 2020 2.0 I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable. Pros Has monitoring specific to the programming languages and database servers that we use Cons Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible. Reason for choosing New Relic Didn't really compare, just happened to use them at another company so decided to use them for my own as well because it was familiar. Review Source VR Verified Reviewer IT Manager Information Technology and Services Used the software for: 1-2 years ### "New Relic can do anything but is hard to get going with" August 21, 2025 4.0 I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively. Pros New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products. Cons I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly. Switched from [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) I was told to switch by management, they must have gotten a better deal. Review Source MC Mark C. Product Manager Information Technology and Services Used the software for: 2+ years ### "Great tool for quickly monitoring performance across your infrastructure" October 23, 2025 4.0 Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup thresholds to provide alerting to the relevant people and teams. Pros New Relic is great for quickly seeing trends and changes across databases and applications. It is easy to identify problems with performance or load and quickly get to the root cause or at least a step in the right direction to help solve your problem with your infrastructure. It can also be customised to pull in the relevant information. Cons We did not find many drawbacks with New Relic aside from the cost which is a little high, it does exactly what it says in and a straightforward way while allowing for customisation. Review Source RP Ruchika P. Site Reliability Engineer Financial Services Used the software for: 2+ years ### "New Relic Review - Experience from Morningstar" July 25, 2025 5.0 Overall, my experience with New Relic has been very positive. It offers comprehensive observability across applications, infrastructure, and synthetics, enabling quick detection and resolution of performance issues. However- need some fixes in UI bugs/glitches. Pros Tech support, easy to use, user friendly. I like how New Relic provides deep visibility into applications and infrastructure through one unified platform. The real-time performance monitoring, powerful alerting, and customizable dashboards make it easy to detect issues quickly and maintain reliability. I also appreciate the ease of integration with cloud providers. Cons The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions it is not smart enough to not open a separate incident. Occasional Lag: Rare delays in metrics during high load. Review Source rM rahul M. engineer Retail Used the software for: 1-2 years ### "NewRelic - observability of the future" July 24, 2025 4.0 easy to learn and configure for observability. Support is prompt and resolutions are provided. Lot of widgets available for different visualizations. Pros Easy NRQL to to get data and prepare dashboards and view logs. Straightforward configurations to send application data to new relic. Lot of material available online to learn nuances of the tool Cons Lack of detailed structure of what all types of data types available to store logs. If custom visualizations are developed, its only available to other users as 'Core' or 'full platform' and not to 'Basic user'. This increases the licensing cost. sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view. Need to have more documentation around Nerdgraphs and Mutations. Review Source VR Verified Reviewer Program Support I Health, Wellness and Fitness Used the software for: 2+ years ### "Using New Relic to Manage Errors and Monitor Saturation Reports" January 20, 2025 4.0 I would say that overall, New Relic has been a significant piece of software for our company, given that we manage a mobile app. Spotting early signs of outages or issues will always be a company goal. You can also build multiple cards where you can write queries depending on the user data you need. This helps identify bugs and the users they impact. Pros New Relic has been very helpful in tracking saturation reports as well as errors. It helps us build a proactive approach and prevent anything from completely breaking, which would greatly affect user experience. Cons The only thing that I don't like about New Relic, at least from what we have in my current company, is the limit on the amount of data that it displays. We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago. Review Source VR Verified Reviewer Head Of Development Computer Software Used the software for: 1-2 years ### "Server monitoring made easy" August 29, 2025 4.0 Pros Very easy to setup and get installed, either directly using the agent or via Docker. The interface is simple to use. Cons The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying. Review Source CT Clara T. Accountant Telecommunications Used the software for: 2+ years ### "Tracking performance app for billing system." April 17, 2025 5.0 It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes. Pros I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting. Cons There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting. Review Source KG Khaled G. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Providing advance tracking facilities for an application." January 13, 2025 5.0 I would suggest that they begin with the basics and, from there, learn its advanced features. The documentation is great, and so is the community support. Pros I like the fact that it can give very good insights into application performance through real-time monitoring and detailed metrics. Cons New Relic has greatly optimized my workflow in that it proactively finds and resolves performance bottlenecks, freeing me to actually focus on the development and innovation of applications. Review Source TB Tamer B. Prodops Engineer Retail Used the software for: 6-12 months ### "New Relic review" February 13, 2025 4.0 New Relic is a great tool for our monitoring and we use it for infrastructure and synthetic monitoring Pros It is easy to use and has a lot of options for monitoring Cons The cost depends on user based, for a large team, it was an issue Review Source VR Verified Reviewer DevOps Engineer Information Technology and Services Used the software for: 6-12 months ### "One of the Best monitoring tool" October 15, 2023 5.0 It is great tool for both monitoring and alertingLogs feature is also greatWe are using the full new relic with logs, apm, etc... Pros Alerts and notification can be set upLog can be queried Easily with NRQL and Grok can be used to filter logsData visualisation differently (lines, pie charts, graph, area, etc...)APM is greatTransaction time has specifics suchas PHP, database, external calls which helps in identifying issuesThere's also a stack trace for code which helps in identifying problematic codeBrowser analysis is available Cons I have not found anything to dislike about New Relic Review Source DM Dhavan M. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "One of the best product to monitor application in realtime" July 6, 2023 4.0 I had a great experience with the new relic. I am still using it to monitor my product in real time. It is giving me useful insights about my product in real time Pros New Relic offers a comprehensive set of features that can be valuable for businesses. Some of the notable aspects include real-time monitoring capabilities, proactive alerts and notifications, customizable dashboards for data visualization, robust performance metrics and analytics, transaction tracing for granular analysis, and integration with other tools and systems. These features empower businesses to gain deep insights into application performance, troubleshoot issues efficiently, optimize performance, and enhance user experience. New Relic's focus on real-time visibility, comprehensive data collection, and proactive monitoring helps businesses detect and address potential issues promptly, leading to improved application reliability and customer satisfaction. Cons the complexity of setting up and configuring the tool for legacy applications. Other than that I can't think of any negative point. Review Source kR keerthi R. Product owner Computer Software Used the software for: 1-2 years ### "New relic is perfect for monitoring " May 2, 2024 5.0 Happy with the product overall and it has a good user interface and easy to use Pros New relic has many features for active monitoring and getting access is pretty easy. Configuring and using the alerts to get the application insights is really good Cons Maybe improvement to the monitoring in terms of code logs can be helpful for the developers Review Source YR Yeamin R. Senior DevOps Engineer Financial Services Used the software for: 2+ years ### "Good Observability Tool" November 6, 2023 4.0 NewRelic is a market leader in providing Alerting and monitoring of business critical servers in the Cloud. Pros \- Clearly understandable alerting and metrics rules - Alerts can be set using specific query language called NRQL - Easy integration with messaging tools like Splunk and paging tools like OpsGenie. Cons \- Log aggregation capabilities were not very enhanced. Review Source SK Stanislav K. Developer Hospitality Used the software for: 2+ years ### "The right APM tool that can save your day " September 16, 2021 4.0 Pros \- easy to install and use; - great APM features, helps a lot with troubleshooting slow transactions with great insights on application traces; - nicely done alerts system; - ability to create your own dashboards; - team is improving UX on a regular basis; - community support; Cons \- expensive; - has some minor bugs on the UI, sometimes pages seem to be unresponsive; - learning curve could be high for not experienced developers; Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Review Source VR Verified Reviewer Senior Software Development Engineer Computer Software Used the software for: 2+ years ### "Awesome, well rounded real-time monitoring suite" March 26, 2019 5.0 Pros This software package does it all! I'm mostly using APM, insights and infrastructure functionality. APM is standard APM, works great. Insights are really interesting - you can figure out some weird issues much easier when you have access to a lot of data - and easy way to process/query it. Infrastructure functionality is great for keeping track of all of your servers. Cons Not much. There are two views for errors in APM (old and new one). Sometimes it's a pain to switch between those - hopefully they will get merged soon. Review Source VR Verified Reviewer Good & Welfare Officer Internet Used the software for: 2+ years ### "An Admins Dream" April 26, 2019 5.0 Pros The easy to use interface is one of my favorite parts, especially from administrators point of view. -From the user page, you can quickly see who has or has not accepted an invitation (those who haven't have their email \*starred-out\*). -On that same screen, you can see when someone was last active and understand who is/isn't utilizing the tool regularly. -Creating "teams"/"projects" in incredibly simple. -When adding new users, you see a capabilities preview which is AWESOME (and keeps me from making mistakes). Cons When looking at the definitions for ad-on roles, I wish they had a hover feature instead of having to click on a link that opens a new window. Not a huge complaint but it would be nice if it was all on one screen to keep from switching back and forth. Review Source VR Verified Reviewer Director of Content / Software Developer Entertainment Used the software for: 2+ years ### "New Relic Review" March 29, 2019 5.0 Pros Perfect for staying on top of your software and monitoring everything going on with your application and code. Easy setup with AWS, alerts if ever major errors, and logs all errors to specific areas of your codebase. Cons User permissions were a bit of an issue for us for a little while but we ended up resolving. Setup was easy for the most part, but it still took a little more time than expected. Review Source NP Niraj P. Product Specialist Events Services Used the software for: 2+ years ### "Simple and intuitive tool with necessary insights for any application" July 31, 2018 4.0 Pros Gives simple and detailed performance insights for each part of your application or environment and that too in real-time! Great that it highlights errors and issues down to the line number in the code. Makes the job really simple to troubleshoot and fix issues. Setting up timely email to get updates about the performance is a good feature for managers to have. Cons The paid version is too expensive for a medium scale startup like us. It may be worthwhile when looking to scale things up to a great extent. Also the tool may be overwhelming for a new user since it provides loads of information at once. For the free user there's no one to give an onboarding tour or a demo, so that may turn off some new joinees. Review Source VR Verified Reviewer Application Developer Information Technology and Services Used the software for: 1-2 years ### "A great product" June 25, 2021 5.0 My experience with this product is amazing and I would definitely recommend it. Pros This product is very easy to integrate with your application and is very easily customizable as well. You can monitor the application health, latency, memory used and so much more and also customize the dashboard according to your needs. Cons It is a bit confusing to learn and adapt to it in the starting but once you get the hang of it, it's an amazing product. Review Source Sujeet S. Technology Architect Legal Services Used the software for: 1-2 years ### "An excellant APM tool for monitoring your web based product" December 4, 2018 5.0 New Relic has really helped us come a long way in improving our products performance. Its APM features, Creative Dashboards, Browser data, Insights etc. are a great way to keep tab on your products performance and also, keeps you motivated to improve the performance. Pros Excellent on stop tool to monitor your application performance monitoring. Cons There is no easy way to tie up the browser traces to the corresponding APM trace or transaction Review Source Luis Felipe A. Programmer Internet Used the software for: 2+ years ### "Must have to any dev team" May 23, 2019 5.0 I love it! Really useful and a must have to any team Pros Know what's happening on your servers, database use and external services Multiple options to reach every need you have Cons Can be a little hard to configure Not so simple UX Review Source kK kalaiselvan K. Integration Engineer Computer Software Used the software for: 1-2 years ### "New Relic Review" October 31, 2019 4.0 Overall, it is a good monitoring system to identify the bottle necks on the systems effectively. Pros New Relic can be used to monitor system performance effectively in the enterprise systems. It gives better visibility on number of API Hits with Success and Failure Counts. It helps to have the centralized monitoring systems for all the servers, processors and API's. we can set up a prompt alert for the SLA failure on the performance of any API's or Processors. Data visualization on the success and error rate shows the clear picture on the performance. Cons Licensing is too expensive. Some time page hangs up and we need to reload the page. It focus only on the software's. would like to have hardware performance monitoring. Review Source Similar Products Featured ## Related categories [Application Development](https://www.capterra.com/application-development-software/)[Log Analysis](https://www.capterra.com/log-analysis-software/)[Application Performance Management](https://www.capterra.com/application-performance-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.