--- title: "New Relic Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is New Relic the right Server Monitoring solution for you? Explore 198 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118128/New-Relic/reviews/" page_type: "reviews" language: "en" --- New Relic 4.5 (198) [View alternatives](https://www.capterra.com/p/118128/New-Relic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of New Relic Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews LP Lorenzo P Application ManagerInsurance, 10,001+ employeesUsed the software for: 6-12 months. “It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place.“ June 29, 2026 LP Lorenzo P Application ManagerInsurance, 10,001+ employeesUsed the software for: 6-12 months. “Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is powerful, occasional performance lag and delayed data updates can also impact the overall user experience, particularly when rapid troubleshooting is needed in critical production environments.“ June 29, 2026 LP Lorenzo P Application ManagerInsurance, 10,001+ employeesUsed the software for: 6-12 months. “The alerting system is also reliable and helps quickly identify issues before they impact users.“ June 29, 2026 RP Ruchika P Site Reliability EngineerFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions it is not smart enough to not open a separate incident.“ July 25, 2025 CT Clara T AccountantTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting.“ April 17, 2025 Kylie S Program Support IHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago.“ January 20, 2025 Ash B Director of ITBroadcast Media, 51 - 200 employeesUsed the software for: More than 2 years. “Overall its a value and makes monitoring much easier with a wide variaty of options and metrics.“ September 29, 2025 ML Mauricio L Senior Software EngineerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “I bit obtuse in making clear stuff like appdex. When I used this back in 2018-2021, I was hable to priorize stuff by endpoints by throughput and then looking at slow endpoints.“ December 30, 2024 ## Showing most helpful reviews Showing 1-25 of 198 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ash B. Director of IT Broadcast Media Used the software for: 2+ years ### "Does a very comprehensive job of monitoring." September 29, 2025 5.0 Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution Pros Its very comprehensive with many options and senarios available for monitoring performance and speed. Cons Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing New Relic More options and a more comprehensive solution. Review Source VR Verified Reviewer IT Manager Information Technology and Services Used the software for: 1-2 years ### "New Relic can do anything but is hard to get going with" August 21, 2025 4.0 I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively. Pros New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products. Cons I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly. Switched from [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) I was told to switch by management, they must have gotten a better deal. Review Source EA Estrella A. Software Engineer Computer Software Used the software for: 1-2 years ### "New Relic delivers exceptional real time observability and deep full stack application monitoring" August 11, 2026 4.0 Over 1 year, web development monitoring and infrastructure management improved app performance and speed. Customer support is helpful, security features keep data safe, and value for money remains strong despite initial monitoring setup curves. Pros Excellent application monitoring and web development insights boost performance and speed. Infrastructure management is clear, security controls are robust, customer support responds well, and overall value for money is solid. Cons Telemetry volume can reduce value for money. Customer support is slow on complex issues, web development and infrastructure management need fine-tuning, security setup takes time, and complex queries slow down performance and speed monitoring. Review Source Dylan W. Founder, Engineer Internet Used the software for: 2+ years ### "Worse each year" November 7, 2020 2.0 I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable. Pros Has monitoring specific to the programming languages and database servers that we use Cons Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible. Reason for choosing New Relic Didn't really compare, just happened to use them at another company so decided to use them for my own as well because it was familiar. Review Source LP Lorenzo P. Application Manager Insurance Used the software for: 6-12 months ### "good monitoring tool easy to use freindly user interface" June 29, 2026 4.0 Overall, my experience with New Relic has been very positive. It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place. I especially appreciate the depth of insights, real-time analytics, and customizable dashboards, which make troubleshooting and performance optimization much more efficient. The alerting system is also reliable and helps quickly identify issues before they impact users. However, it does come with a learning curve, and costs can grow as usage increases. Despite these challenges, it remains a valuable tool for maintaining visibility and control over complex systems. Pros good monitoring tool that give real time notification in case of not reaching the application or the url address related to Cons One of the main downsides of New Relic is its complexity, especially for new users. The interface can feel overwhelming, with many features that require time and experience to fully understand. Pricing is another concern, as costs can quickly increase depending on usage and data ingestion, making it less predictable for smaller teams. Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is powerful, occasional performance lag and delayed data updates can also impact the overall user experience, particularly when rapid troubleshooting is needed in critical production environments. Review Source SM Satish M. DevOps Engineer Computer Software Used the software for: 2+ years ### "New Relic like a pro" May 26, 2025 5.0 Its very powerful monitoring. It has capacity to monitor massive amount of data. In our organization we are monitoring nearly about 1000 servers. Pros Its Visual representation is very easy to understand. All monitoring features are included like APM, Brower, synthetic, Infra monitoring. Cons New feature which is Ask AI is not giving solutions real time. It only provides data respective to new relic documents. Alternatives considered [Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Reason for choosing New Relic Its simplicity and processing speeds and it is availability is near about 98 percent Review Source HJ Hamish J. Software Engineer Textiles Used the software for: 1-2 years ### "A Day in the Life with New Relic" July 11, 2026 5.0 I've had a solid experience with New Relic, regularly using it to monitor and optimize our application's performance. The tool provides a wealth of data and insights, making it easier to identify issues and implement fixes. Overall, it's been a valuable addition to our tech stack, earning a 4-star rating from me. Pros We've found New Relic to be pretty solid for monitoring our application's performance. It's helped us catch issues before they become major problems. The dashboards are customizable and make it easy to track key metrics. We've also used the alerting features to notify us of potential issues. Cons One thing that's kind of annoying is the lack of detailed documentation for some of the more advanced features. We've had to take some time to figure out how to use certain tools, like the APM features. Not a huge deal, but it would be nice to have more resources available. Review Source MC Mark C. Product Manager Information Technology and Services Used the software for: 2+ years ### "Great tool for quickly monitoring performance across your infrastructure" October 23, 2025 4.0 Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup thresholds to provide alerting to the relevant people and teams. Pros New Relic is great for quickly seeing trends and changes across databases and applications. It is easy to identify problems with performance or load and quickly get to the root cause or at least a step in the right direction to help solve your problem with your infrastructure. It can also be customised to pull in the relevant information. Cons We did not find many drawbacks with New Relic aside from the cost which is a little high, it does exactly what it says in and a straightforward way while allowing for customisation. Review Source VR Verified Reviewer Head Of Development Computer Software Used the software for: 1-2 years ### "Server monitoring made easy" August 29, 2025 4.0 Pros Very easy to setup and get installed, either directly using the agent or via Docker. The interface is simple to use. Cons The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying. Review Source VR Verified Reviewer Program Support I Health, Wellness and Fitness Used the software for: 2+ years ### "Using New Relic to Manage Errors and Monitor Saturation Reports" January 20, 2025 4.0 I would say that overall, New Relic has been a significant piece of software for our company, given that we manage a mobile app. Spotting early signs of outages or issues will always be a company goal. You can also build multiple cards where you can write queries depending on the user data you need. This helps identify bugs and the users they impact. Pros New Relic has been very helpful in tracking saturation reports as well as errors. It helps us build a proactive approach and prevent anything from completely breaking, which would greatly affect user experience. Cons The only thing that I don't like about New Relic, at least from what we have in my current company, is the limit on the amount of data that it displays. We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago. Review Source CT Clara T. Accountant Telecommunications Used the software for: 2+ years ### "Tracking performance app for billing system." April 17, 2025 5.0 It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes. Pros I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting. Cons There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting. Review Source VR Verified Reviewer Engineering Manager Program Development Used the software for: 1-2 years ### "Nice tool but expensive" December 30, 2024 4.0 Newrelic is a really good tool I can have a lot of metrics in a easy way, but this is so expensive Pros It is so easy to implement new relic, the most that I like is its collector Cons pricing, it is really expensive to have all my services there Review Source JM Javier M. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Great tool for systems monitoring" October 14, 2024 4.0 Overall, our experience once set-up is good. Some services were difficult to set-up, but now everything works as intended. New relic is a powerful observability tool. Pros Ths software has tons of features to monitor almost any possible tech stack. It has been improved overt time, as previously it had an overcomplicated UX/UI. Cons Set-up can be tricky sometimes for determined services, and also, it can become quickly expensive if you need more than the free tier, which can make it difficult for SMB's to adopt it. Review Source MSB Mahipal Singh B. Software Engineer Information Technology and Services Used the software for: 2+ years ### "New Relic One Review" July 12, 2022 5.0 With the help of the Real-Time Monitoring feature, we keep our business application online. Pros Real-time monitoring and application performance management are the best feature which I like most in this application. With the help of Real-Time monitoring, the team will get informed by the system if anything goes wrong in the system like the system down. So, the team can quickly fix the issue and make the system online. Application Performance management helps developers to know where they have to focus in the system to make the system more efficient, reliable and scalable. Cons As of now, I don't have anything which I don't like in this software. We keep exploring the available functionality in the New Relic. Review Source HS Happy S. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Best full stack observability tool" July 29, 2023 5.0 One of the best tool I have came across. Pros Best Things About New Relic:Application Performance Monitoring (APM)Infrastructure MonitoringReal-Time InsightsEnd-to-End VisibilityAlerting and NotificationsIntegration and CompatibilityData Visualization and DashboardsScalability and FlexibilityInsightful Reports and AnalyticsDevOps Collaboration Cons Limited Free PlanData Retention PoliciesSupport Response TimesIntegration Limitations Alternatives considered [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Reason for choosing New Relic Easy to use. Review Source AC Allyson C. Senior staff engineer Computer Software Used the software for: 6-12 months ### "Performance Monitoring Paradigm" May 23, 2024 5.0 Pros I noticed a sudden increase in response times for one of my application endpoints. With New Relic, I was able to drill down into the root cause, discovering that it was due to a database query that needed optimization. Cons I least liked about New Relic is its pricing structure, which can be complex to understand and may become expensive as my monitoring needs grow. Review Source VR Verified Reviewer Principal Consultant Information Technology and Services Used the software for: 2+ years ### "Best Application monitoring tool around !!" February 4, 2021 5.0 Pros Ease of use is the best feature about this tool, you can get started with very minimal training. Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance. Another feature that we love is the integration with Jira which enabled auto-creating of tickets on violation of certain thresholds. Overall, this is used by developer community on daily basis. Cons The licensing is per node, whcih makes it expensive to turn it on non-prod infra. I hope this changes in future. Alternatives considered [AppDynamics](https://www.capterra.com/p/226975/AppDynamics/) Review Source EH Evert H. Manager Product Development Information Technology and Services Used the software for: 2+ years ### "Nice monitoring tool with extensive analysis options." May 11, 2022 5.0 Pros It is possible to do a in depth analysis in case of a performance problem in our software. This saves us time and we are able to deliver the solution to our users faster. Afterwards we can monitor based on data if the solution actually works. Cons Pretty steap pricing model if you want your developers to use most of the features. Review Source TK Tarang K. DevOps Engineer Information Technology and Services Used the software for: Less than 6 months ### "Pros & Cons of New Relic" February 21, 2023 5.0 Pros 1\. It has a great interface to debug server-side performance issues.2. Since it runs on your server you get accurate real-user page load times.3. It provides the ability to write custom queries also.4. It also provides the ability to customize monitoring parameters.5. It has a fine stacktrace which highlights the faulty code line by line. Cons New Relic has some shortfalls:1. Its Python agent has many memory leaks which lead to resource hogging.2. It has very limited support for the Tornado web framework.3. New Relic works best if your app has some kind of web API, otherwise, it's not much of a use.4. Its interface is a bit tricky, so goodbye ease of use.5. It can be sometimes difficult to get your threshold limits correctly. Review Source VR Verified Reviewer Tech Lead, Strategic Alliances and Business Development Computer Software Used the software for: 6-12 months ### "Solid APM capabilities and a cloud-native approach to monitoring " April 28, 2019 3.0 APM vendors are a dime a dozen, New Relic is one of the most experienced and it shows in the product and support. Pros New Relic has been around for a while, they were founded in 2008. That's over 10+ years in delivering application insights to customers. I started working with New Relic while with VMware, they were overkill for infrastructure but really shone when it came to applications. The ecosystem is active, there are plugins for many popular applications and solutions. They run big data analytics on the backend to provide insights based on patterns observed. Dashboards are easy to setup and customize, and the UI performance is snappy. Cons There are a ton of different products within their portfolio so it is somewhat daunting to figure out what works for you. Even worse, pricing varies on multiple factors so it's not straightforward to predict your costs. They do offer a free trial though, like many similar products. While there are many plugins available for New Relic, they are often maintained by partners or other users and are not directly supported by New Relic. Review Source Mugurel C. Web Developer Used the software for: 2+ years ### "New Relic is a very good product if you have the budget for it." January 10, 2018 5.0 Pros The strongest point of New Relic is the granularity of the information and that it's a very good fit for any Rails app. Cons The big issue I have with New Relic (and the one that made switch to a different provider) is that the pricing is outrageous. Unless you are with a Corporation that does not mind throwing $$$ per month on this service, the free version is barely an good. Review Source SD Srikanth D. Technical Lead Information Technology and Services Used the software for: 1-2 years ### "A promising product being hampered by frequent bugs and issues" July 30, 2020 3.0 Its a very promising product, but the recent issues and the frequency of those issues have ruined the overall experience. There are more false alerts than the actual alerts and the team is looking for alternate options now. Pros We can have a centralized monitoring of all the apps and hosts. Ability to develop custom alerts using NRQL. Helps to identify potential bottlenecks and peaks in the performance. Cons Frequent issues/ glitches and downtimes in NewRelic causing false alarms while monitoring. Lack of default dashboard/UI to see the overall status for a group of apps/ team. No feature to turn off a alert policy from the UI, we have to start and stop individual alerts. Switched from [Nagios Core](https://www.capterra.com/p/152751/Nagios-Core/) Organization direction change Review Source VR Verified Reviewer QA Automation Lead Information Technology and Services Used the software for: 2+ years ### "New Relic review" April 15, 2019 5.0 excellent Pros Best tool to monitor various application and server performance . They also provide a good support. Monitoring application performance on various parameters are easy and well elaborated Cons Nothing much to say. but it can have a more user friendly interface Review Source Sujeet S. Technology Architect Legal Services Used the software for: 1-2 years ### "An excellant APM tool for monitoring your web based product" December 4, 2018 5.0 New Relic has really helped us come a long way in improving our products performance. Its APM features, Creative Dashboards, Browser data, Insights etc. are a great way to keep tab on your products performance and also, keeps you motivated to improve the performance. Pros Excellent on stop tool to monitor your application performance monitoring. Cons There is no easy way to tie up the browser traces to the corresponding APM trace or transaction Review Source Luis Felipe A. Programmer Internet Used the software for: 2+ years ### "Must have to any dev team" May 23, 2019 5.0 I love it! Really useful and a must have to any team Pros Know what's happening on your servers, database use and external services Multiple options to reach every need you have Cons Can be a little hard to configure Not so simple UX Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.