# New Relic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is New Relic the right Application Performance Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118128/New-Relic/reviews --- New Relic 4.5 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of New Relic Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews CT Clara T AccountantTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting.“ April 17, 2025 RP Ruchika P Site Reliability EngineerFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions it is not smart enough to not open a separate incident.“ July 25, 2025 MC Mark C Product ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup thresholds to provide alerting to the relevant people and teams.“ October 23, 2025 rm rahul m engineerRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view.“ July 24, 2025 RP Ruchika P Site Reliability EngineerFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “I like how New Relic provides deep visibility into applications and infrastructure through one unified platform.“ July 25, 2025 Kylie S Program Support IHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago.“ January 20, 2025 Ash B Director of ITBroadcast Media, 51 - 200 employeesUsed the software for: More than 2 years. “Overall its a value and makes monitoring much easier with a wide variaty of options and metrics.“ September 29, 2025 ML Mauricio L Senior Software EngineerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “I bit obtuse in making clear stuff like appdex. When I used this back in 2018-2021, I was hable to priorize stuff by endpoints by throughput and then looking at slow endpoints.“ December 30, 2024 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ash B. Director of IT Broadcast Media Used the software for: 2+ years ### "Does a very comprehensive job of monitoring." September 29, 2025 5.0 Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution Pros Its very comprehensive with many options and senarios available for monitoring performance and speed. Cons Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application. Alternatives considered [PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Reason for choosing New Relic More options and a more comprehensive solution. Review Source SM Satish M. DevOps Engineer Computer Software Used the software for: 2+ years ### "New Relic like a pro" May 26, 2025 5.0 Its very powerful monitoring. It has capacity to monitor massive amount of data. In our organization we are monitoring nearly about 1000 servers. Pros Its Visual representation is very easy to understand. All monitoring features are included like APM, Brower, synthetic, Infra monitoring. Cons New feature which is Ask AI is not giving solutions real time. It only provides data respective to new relic documents. Alternatives considered [Dynatrace](https://www.capterra.com/p/81932/Dynatrace/) Reason for choosing New Relic Its simplicity and processing speeds and it is availability is near about 98 percent Review Source Dylan W. Founder, Engineer Internet Used the software for: 2+ years ### "Worse each year" November 7, 2020 2.0 I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable. Pros Has monitoring specific to the programming languages and database servers that we use Cons Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible. Reason for choosing New Relic Didn't really compare, just happened to use them at another company so decided to use them for my own as well because it was familiar. Review Source VR Verified Reviewer IT Manager Information Technology and Services Used the software for: 1-2 years ### "New Relic can do anything but is hard to get going with" August 21, 2025 4.0 I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively. Pros New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products. Cons I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly. Switched from [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) I was told to switch by management, they must have gotten a better deal. Review Source MC Mark C. Product Manager Information Technology and Services Used the software for: 2+ years ### "Great tool for quickly monitoring performance across your infrastructure" October 23, 2025 4.0 Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup thresholds to provide alerting to the relevant people and teams. Pros New Relic is great for quickly seeing trends and changes across databases and applications. It is easy to identify problems with performance or load and quickly get to the root cause or at least a step in the right direction to help solve your problem with your infrastructure. It can also be customised to pull in the relevant information. Cons We did not find many drawbacks with New Relic aside from the cost which is a little high, it does exactly what it says in and a straightforward way while allowing for customisation. Review Source RP Ruchika P. Site Reliability Engineer Financial Services Used the software for: 2+ years ### "New Relic Review - Experience from Morningstar" July 25, 2025 5.0 Overall, my experience with New Relic has been very positive. It offers comprehensive observability across applications, infrastructure, and synthetics, enabling quick detection and resolution of performance issues. However- need some fixes in UI bugs/glitches. Pros Tech support, easy to use, user friendly. I like how New Relic provides deep visibility into applications and infrastructure through one unified platform. The real-time performance monitoring, powerful alerting, and customizable dashboards make it easy to detect issues quickly and maintain reliability. I also appreciate the ease of integration with cloud providers. Cons The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions it is not smart enough to not open a separate incident. Occasional Lag: Rare delays in metrics during high load. Review Source rM rahul M. engineer Retail Used the software for: 1-2 years ### "NewRelic - observability of the future" July 24, 2025 4.0 easy to learn and configure for observability. Support is prompt and resolutions are provided. Lot of widgets available for different visualizations. Pros Easy NRQL to to get data and prepare dashboards and view logs. Straightforward configurations to send application data to new relic. Lot of material available online to learn nuances of the tool Cons Lack of detailed structure of what all types of data types available to store logs. If custom visualizations are developed, its only available to other users as 'Core' or 'full platform' and not to 'Basic user'. This increases the licensing cost. sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view. Need to have more documentation around Nerdgraphs and Mutations. Review Source VR Verified Reviewer Program Support I Health, Wellness and Fitness Used the software for: 2+ years ### "Using New Relic to Manage Errors and Monitor Saturation Reports" January 20, 2025 4.0 I would say that overall, New Relic has been a significant piece of software for our company, given that we manage a mobile app. Spotting early signs of outages or issues will always be a company goal. You can also build multiple cards where you can write queries depending on the user data you need. This helps identify bugs and the users they impact. Pros New Relic has been very helpful in tracking saturation reports as well as errors. It helps us build a proactive approach and prevent anything from completely breaking, which would greatly affect user experience. Cons The only thing that I don't like about New Relic, at least from what we have in my current company, is the limit on the amount of data that it displays. We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago. Review Source VR Verified Reviewer Head Of Development Computer Software Used the software for: 1-2 years ### "Server monitoring made easy" August 29, 2025 4.0 Pros Very easy to setup and get installed, either directly using the agent or via Docker. The interface is simple to use. Cons The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying. Review Source CT Clara T. Accountant Telecommunications Used the software for: 2+ years ### "Tracking performance app for billing system." April 17, 2025 5.0 It has helped me keep our invoicing systems running smoothly, leading to fewer mistakes in billing clients when telecom usage spikes. Pros I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could cause a lag in financial reporting. Cons There are so many metrics, that the interface can feel overwhelming and it takes time for me to seek the information I need for accounting. Review Source VR Verified Reviewer Engineering Manager Program Development Used the software for: 1-2 years ### "Nice tool but expensive" December 30, 2024 4.0 Newrelic is a really good tool I can have a lot of metrics in a easy way, but this is so expensive Pros It is so easy to implement new relic, the most that I like is its collector Cons pricing, it is really expensive to have all my services there Review Source TC Tarnika C. Product Specialist Automotive Used the software for: 6-12 months ### "Great tool!" February 28, 2025 4.0 Pros very easy to use, multiple filters and interfaces to work with Cons there is nothing i dislike about the tool. It is a wel made tool for the price paid Review Source KB Keith B. Project Manager E-Learning Used the software for: 1-2 years ### "Good tool for project management" May 13, 2024 5.0 I have been able to manage my company's projects with ease. Pros What a great tool! I love the user interface as it is so friendly. The pricing is also cheap. It requires so less training. Cons It is working great. I have no issues using this tool. Switched from [ProjectManager](https://www.capterra.com/p/224496/ProjectManagercom/) The previous software had lagging issues. Review Source JK Joseph K. Senior Experience specialist Information Technology and Services Used the software for: 1-2 years ### "Best tool for APM , browser , mobile , synthetic and infrastructure monitoring" November 10, 2022 5.0 Amazing experience and great tool for any large enterprise to monitor their applications in one place and identify any anomaly without delay Pros New relic provides good KPIs 1) 4xx , 5xx and response time in application 2) CPU and memory usage in infrastructure 3) Mobile app crash and http error rate4) Browser performance metrics5) synthetic test availability Cons It can improve more on distributed tracing Alternatives considered [AppDynamics](https://www.capterra.com/p/226975/AppDynamics/) Review Source VR Verified Reviewer Senior Software Engineer Automotive Used the software for: 2+ years ### "New Relic is an enterprise ready tool for your arsenal" July 20, 2023 4.0 Good experience, if you can afford it. Pros It’s got lots of features that enterprise companies are begging for. Incidents and alerts are some of the main features that they push. The metrics they support are industry leading and they’re driving them. Cons The charts don’t drill down, and NRQL is a little hard to read. New Relic is very expensive. Review Source VR Verified Reviewer Software Engineer Financial Services Used the software for: 2+ years ### "Performance Monitoring made easy" July 20, 2020 5.0 I would rate my experience with New Relic as very good. It's easy to setup and use with the exception of a little learning curve about all the corners where information is stored. I highly recommend New Relic. Pros The feature I enjoy the most about new relic is their individualize transaction monitoring from ruby threads to JVM processes. The Transaction/full system monitoring new relic offers can make any developer feel like a super hero with debugging/speeding up queries and processes or anything at all. Cons To me the UI can sometimes be a bit complicated where you can find information. The New Relic UI is mostly a single page application with multiple layers you have to click into. This is nice for some but sharing links is often not possible because of where you have to click to get to the same information. Review Source VR Verified Reviewer Software Manager Computer Software Used the software for: 2+ years ### "Very useful for our teams while on-call" December 6, 2021 5.0 It' s an essential tool for teams on-call that needs to understand alerts in their apps Pros Easy to track issues Great tool to query logs and make custom graphs or get to the raw information. Good integration with opsgenie. Cons The mobile app it´s not as good as the website, sometimes i get a blank screen as results in the error section Review Source VR Verified Reviewer Chief Technology Officer Computer Software Used the software for: 2+ years ### "Monitoring for Applications and Systems" December 18, 2019 4.0 We like and use New Relic, but it is no longer our only monitoring solution, as we need to use several tools to hit all of the needs that it once hit on its own. Pros New Relic provides great insight into what our applications are doing in real time, from traffic through to code timings. Cons New Relic's business model has gotten in the way of their product. Several features we used daily were sunset and their replacements were hidden behind new billing models. In the time since we have started using New Relic we have paid no less, but lost several features. Review Source VR Verified Reviewer Head of QA Computer Software Used the software for: 2+ years ### "Great software monitoring" August 2, 2019 5.0 Overall new relic has been a very handy monitoring tool, we have it on all the time to keep an eye on the servers and the alerts are very helpful as well. Pros Once set up new relic is easy to log into from anywhere and monitor your various systems, keeping an eye on load times, errors and server health. Cons The error logging could sometimes be a bit better with a complicated app, but generally the errors are helpful in at least pointing us in the right direction. Review Source VR Verified Reviewer Support Manager Computer Software Used the software for: 2+ years ### "Great tool - big learning curve" April 18, 2019 5.0 Pros New Relic has given our company great insight into the health of our services. We have been able to be more proactive in finding issues and resolving them before our client's notice Cons As a user, it is a bit tough to learn and understand. Extensive complex features make it really tough to learn and understand everything. I pretty much only have an understanding of the graphs i need to know Review Source SD Srikanth D. Technical Lead Information Technology and Services Used the software for: 1-2 years ### "A promising product being hampered by frequent bugs and issues" July 30, 2020 3.0 Its a very promising product, but the recent issues and the frequency of those issues have ruined the overall experience. There are more false alerts than the actual alerts and the team is looking for alternate options now. Pros We can have a centralized monitoring of all the apps and hosts. Ability to develop custom alerts using NRQL. Helps to identify potential bottlenecks and peaks in the performance. Cons Frequent issues/ glitches and downtimes in NewRelic causing false alarms while monitoring. Lack of default dashboard/UI to see the overall status for a group of apps/ team. No feature to turn off a alert policy from the UI, we have to start and stop individual alerts. Switched from [Nagios Core](https://www.capterra.com/p/152751/Nagios-Core/) Organization direction change Review Source VR Verified Reviewer QA Automation Lead Information Technology and Services Used the software for: 2+ years ### "New Relic review" April 15, 2019 5.0 excellent Pros Best tool to monitor various application and server performance . They also provide a good support. Monitoring application performance on various parameters are easy and well elaborated Cons Nothing much to say. but it can have a more user friendly interface Review Source Sujeet S. Technology Architect Legal Services Used the software for: 1-2 years ### "An excellant APM tool for monitoring your web based product" December 4, 2018 5.0 New Relic has really helped us come a long way in improving our products performance. Its APM features, Creative Dashboards, Browser data, Insights etc. are a great way to keep tab on your products performance and also, keeps you motivated to improve the performance. Pros Excellent on stop tool to monitor your application performance monitoring. Cons There is no easy way to tie up the browser traces to the corresponding APM trace or transaction Review Source Luis Felipe A. Programmer Internet Used the software for: 2+ years ### "Must have to any dev team" May 23, 2019 5.0 I love it! Really useful and a must have to any team Pros Know what's happening on your servers, database use and external services Multiple options to reach every need you have Cons Can be a little hard to configure Not so simple UX Review Source kK kalaiselvan K. Integration Engineer Computer Software Used the software for: 1-2 years ### "New Relic Review" October 31, 2019 4.0 Overall, it is a good monitoring system to identify the bottle necks on the systems effectively. Pros New Relic can be used to monitor system performance effectively in the enterprise systems. It gives better visibility on number of API Hits with Success and Failure Counts. It helps to have the centralized monitoring systems for all the servers, processors and API's. we can set up a prompt alert for the SLA failure on the performance of any API's or Processors. Data visualization on the success and error rate shows the clear picture on the performance. Cons Licensing is too expensive. Some time page hangs up and we need to reload the page. It focus only on the software's. would like to have hardware performance monitoring. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.