--- title: "Leap Patron Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Leap Patron Management Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more." source_url: "https://www.capterra.com/p/118188/PatronManager-CRM/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Leap Patron Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Leap Patron Management ## What is Leap Patron Management? Leap Patron Management, a solution of Leap Event Technology, helps arts and culture organizations sell more tickets, increase donations, and cultivate stronger bonds with their audience. At the heart of our solution is Leap PatronManager, a powerful CRM built entirely on Salesforce. Through their fundraising management, powerful box office, dynamic reporting tools, and client community, organizations can manage every aspect of their shows with a single solution. That’s why theaters, operas, museums, and more choose Leap Patron Management. ## What is Leap Patron Management used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Fundraising](https://www.capterra.com/fundraising-software/) Overall rating Based on 41 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Starting price $15000 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Leap Patron Management?[Manage this product listing](https://www.g2.com/products/patron-management/claim_requests/new?auto=true) ## FAQs about Leap Patron Management Overview ### Which roles and teams benefit most from Leap Patron Management? Leap Patron Management is most used by executive, managing, artistic, and general directors overseeing venue operations, ticket revenue, and audience engagement. Box office, ticketing, and patron services teams manage sales, reservations, and guest support. Marketing, group sales, development, events, finance, and operations leaders track patron activity and coordinate revenue-focused programs. Answer based on 40 reviews Overview ### What company size and industries is Leap Patron Management built for? Leap Patron Management is for small arts and cultural event organizers, with 84% of reviewers from small businesses and Performing Arts representing 52%. It also serves Entertainment (15%) and Music (11%) organizations, supporting integrated ticketing, CRM, and fundraising activities. Ticketing is the most common use case, reported by 34% of reviewers. Answer based on 41 reviews Features and Usability ### What are the key features of Leap Patron Management? Leap Patron Management offers donor and member management, contact database tools, and CRM for tracking interactions and contributions. It also includes event management, online and onsite ticketing, reserved seating, and seating maps, plus fundraising, recurring giving, reporting, accounting integration, and email marketing. Getting Started and Support ### What training and onboarding options does Leap Patron Management offer? Leap Patron Management provides in person training, live online sessions, webinars, documentation, and videos to support team onboarding. In person and live online formats can guide setup directly, webinars offer scheduled instruction, and documentation and videos provide self-paced reference material for learning product features and procedures. Answer based on 9 reviews Getting Started and Support ### What customer support options does Leap Patron Management offer, and how do users rate the experience? Leap Patron Management offers FAQ/forum resources, a knowledge base, and chat. Users often describe support staff and community help as knowledgeable, responsive, and effective, with useful articles and training materials. However, some report delayed help-desk responses, difficulty reaching support, and slow resolution of business-critical issues. Answer based on 14 reviews Features and Usability ### Is Leap Patron Management's interface easy to navigate? Leap Patron Management provides an organized, approachable interface for ticketing, donations, campaigns, and patron records. Box office staff and nontechnical users often learn routine tasks quickly with training resources and community help. However, complex reports, event setup, and some ticket-sale workflows can require more time and administrative knowledge. Answer based on 16 reviews Features and Usability ### How easy is Leap Patron Management to use? Leap Patron Management makes everyday ticketing, donor management, and staff training relatively straightforward for many arts organizations. Cloud access, guided help content, and configurable forms support decentralized work across teams. Advanced reporting, customized events, imports, and account matching involve a learning curve, so administrators may need additional setup time and support. Answer based on 11 reviews ## Features AI summary Based on 3,861 Nonprofit CRM reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Leap Patron Management supports **Event Ticketing**. However, it does not include **Online Registration**. Instead, it offers **Ticket Reservations** (**59%**), which gives teams another way to manage attendee bookings and hold seats before purchase. This can help businesses handle demand more efficiently and provide teams with better control over ticket availability and customer access. Ticket Reservations 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Customer Data Management 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Searchable repository of information about clients Customizable Reports 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Alter the layout and content of reports Sales Reports 4.8 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Data Import/Export 4.8 (4) 150.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Donor Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Leap Patron Management 63 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Data Management: Searchable repository of information about clients - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Donor Discovery: Search 3rd party databases to identify potential donors - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - For Nonprofits: Software specialized for non-profit organizations - Fund Accounting: Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability) - Fundraising Management: Activities related to raising money for a specific cause - Gift Matching Management: Ability to match gifts through the system - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Grant Management: Monitor application statuses, proposals and award funds - Interaction Tracking: Track interaction history by documenting conversations for contacts - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Online Forms: Create new forms and/or use ready-made online form templates - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Payment Processing: Accept, record, and reconcile financial transactions - Pledge Management: Track commitments to donate in the future - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Recurring Giving: Manage and track recurring gifts - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Sales Reports: Reports specific to sales analysis for trends and strategies - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Create and manage ticket reservations for various events - Volunteer Management: Manage volunteer information and direct volunteer resources --- Get Advice We can help you find the software with the features you need. Features 4.4 (38) 4.4 Based on 38 reviews ## Pricing Value for money 4.5 (37) Basic $15,000 Per Year Value for money 4.5 (37) 4.5 Based on 37 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (40) 4.3 Based on 40 reviews ## User reviews Overall rating 4.5 Based on 41 reviews Filter by rating Counts reflect reviews available in this feed. 5(29) 4(8) 3(2) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful IA IT Applications ' Development Manager IT Applications ' Development Manager Used the software for: 3-5 years ### "350 delivered!" 5.0 January 9, 2018 Pros The team at PatronTechnology is knowledgeable, collaborative, and has even helped our IT department understand and use the salesforce.com platform in new ways. We implemented nearly four years ago now, and we have very much enjoyed continuing to grow with them. PM got us that much closer to a true 360-degree view of our patrons, donors, alumni, students, parents, listeners, employees, and volunteers. Plus, it's on the Salesforce platform which means it's secure, fast, and reliable, as well as scalable and configurable. Cons Honestly, there's not much to dislike. There are a few minor aspects that I wish were more configurable for our environment, but we have workarounds for them so not a large negative impact. ED Executive Director Executive Director Used the software for: 3-5 years ### "Using PatronManager has allowed us to integrate everything we do, despite having no central office." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2018 Pros Truly an integrated CRM system that allows us to see what our members and non-members are doing. All-volunteer organization has some unique processes, and we have been able to customize PatronManager to accommodate our show attendance invitation system, for example. Also, because it's cloud-based and, once set up, most user procedures are fairly straight-forward, we've been able to decentralize a number of data management tasks. Committees manage their own data, rather than one database administrator (also volunteer) needing to be responsible for all collection and reporting. We also like the ability to clone donation forms (non-complex ones) ourselves, to customize them for specific purposes. Cons Developing reports is more challenging than many of our members can handle technically, so that remains largely the purview of a very small number of people (1-2). Implementation was generally smooth, despite some (inevitable) resistance to change. If there are multiple people qualifying donations and ticket orders, that process needs to be actively managed. Without active management, qualification can get a back-log, which (appropriately) results in temporary dupes in the system. GS Group Sales Representative Group Sales Representative Used the software for: 1-3 years ### "PatronManager is a comprehensive CRM that lacks the ease of use that comparable programs have." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 2, 2018 It is a great way to store all customer data in a comprehensive CRM. Pros The CRM function is a great tool. The program holds all customer data and is organized by contacts, households, etc. Users can easily search by any aspect of the customer account (name, email, phone, etc). The multiple reporting features are also very useful. Cons It is extremely frustrating that there is not an option to automatically connect online orders to an existing account. Instead, all orders must be qualified on the backend, which is an astoundingly time consuming and mundane process. For such a popular system, it is surprising that this issue persists. Additionally, the ticket sales function is not very user friendly and is extremely slow to complete. Each transaction requires multiple pages, and the web browser automatically reloads whenever a selection is changed. In addition, email addresses are required to make a sale, and the only way to get around this is very clunky and time consuming. AD Artistic Director Artistic Director Used the software for: 3-5 years ### "User with 3 years experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2017 It lets us run our entire company in Salesforce, keeping all our data in one place! Pros This is an excellent, robust ticketing system that lets us run our entire company in Salesforce, the world's leading CRM. All our data are in one place! Cons PatronManager has a big impact on your Salesforce instance. It will be the signature feature governing how your CRM works. While sometimes you will find this to be good and helpful, at others you'll find it can complicate development of your own Salesforce customizations. David B. Managing Director Used the software for: 1-3 years ### "Can't love it enough." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 21, 2017 We've seen immediate increases of both ticket sales AND donation revenue. Pros Customization. If the software doesn't have what you need out of the box, they will build something custom for you (or you can build it yourself!) and they're always updating the software with new features to improve ease of use or give more powerful options. Cons You really do need an admin on the staff who will be in charge of maintaining the software from your side. That staff person should learn as much about the software as they can to troubleshoot minor problems in-house so you won't need their support system for small things. BO Box Office Manager Box Office Manager Used the software for: 3-5 years ### "I have enjoyed the past 4 years using PatronManager!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2017 Pros Excellent support staff, in-depth training resources at your fingertips, robust reporting, and the ability to customize the system to meet your needs all adds up to a powerful CRM that I highly recommend. Cons It can be very daunting learning the reporting side of the system but once you have a firm grasp on the terminology and how reporting works, the system becomes very enjoyable to use. M& Marketing & Public Relations Director/Group Sales Director Marketing & Public Relations Director/Group Sales Director Used the software for: 3-5 years ### "Great to have one database that gives us a complete picture of our customer" 4.0 December 26, 2017 Pros What we used to do in three databases and a couple of spreadsheets is now in one: ticket purchases, donations, volunteer experience, class registrations Cons The class registration "module" is the second or third app we've tried. It's good, but still not a seamless integration. DO Director Of Operations Director Of Operations Used the software for: Less than 1 year ### "Best in Class CRM Software!" 5.0 December 22, 2017 Pros Very robust and customize-able! Can configure the system to work with your specific operation and can do most of that yourself. Cons Takes too long for help desk to respond to questions/issues. Would like online chat to be able to get instant responses to quick questions. IC Independent Consultant Independent Consultant Used the software for: Less than 1 year ### "Patron Manager" 5.0 August 10, 2018 Pros Being able to have a CRM service for the company - there's a lot one can do with this. Cons The time it takes to learn various aspects of it. PM Production Manager Production Manager Used the software for: Less than 1 year ### "My theater uses Patron Manager, it is easy to train on with our staff changeover" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 19, 2018 Pros Patron manager makes for easy training. We have a new staff every summer, mostly college age people and it's got to be something that is straightforward, simple, and easy to retrain and reteach. They do well every year with it. Cons Occasionally, we have some troubleshooting issues with making edits. Usually, we can get the issues resolved via customer service or google though. [View all Reviews](https://www.capterra.com/p/118188/PatronManager-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.