# Leap Patron Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Leap Patron Management Software - reviews, pricing plans, popular comparisons to other Ticketing products and more. Source: https://www.capterra.com/p/118188/PatronManager-CRM/alternatives --- # Leap Patron Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Leap Patron Management ## What is Leap Patron Management? Leap Patron Management, a solution of Leap Event Technology, helps arts and culture organizations sell more tickets, increase donations, and cultivate stronger bonds with their audience. At the heart of our solution is Leap PatronManager, a powerful CRM built entirely on Salesforce. Through their fundraising management, powerful box office, dynamic reporting tools, and client community, organizations can manage every aspect of their shows with a single solution. That’s why theaters, operas, museums, and more choose Leap Patron Management. ## What is Leap Patron Management used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Fundraising](https://www.capterra.com/fundraising-software/) Overall rating Based on 41 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Starting price $15000 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Leap Patron Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://leapevent.tech/&name=Leap Patron Management) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Data Management 4.6 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Searchable repository of information about clients Customizable Reports 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Alter the layout and content of reports Sales Reports 4.8 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Ticket Reservations 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Data Import/Export 4.8 (4) 150.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications Donor Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Leap Patron Management 63 features Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Scan barcodes to ensure accurate pricing and label tracking Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage, organize, and store contact information View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Searchable repository of information about clients Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system Search 3rd party databases to identify potential donors Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Electronically collect payments for goods or services Create and send email blasts/campaigns Reminders sent via email A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Software specialized for non-profit organizations Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability) Activities related to raising money for a specific cause Ability to match gifts through the system Establish measurable goals and objectives and track their progress over a specific period of time Monitor application statuses, proposals and award funds Track interaction history by documenting conversations for contacts Add, store and access information pertaining to members Database of members to track personal information of individuals and families Access software remotely via mobile devices Allowing users to order, pay for, obtain, and validate tickets using mobile devices Create new forms and/or use ready-made online form templates Allow users to buy and sell tickets online, register for events, and collect buyer information Allows event organizers to sell and manage tickets directly on-site Accept, record, and reconcile financial transactions Track commitments to donate in the future Accept and process customer payments for products or services using hardware and software The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action Analyze and gain insights into data in real-time Active reporting of data and metrics Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Specify type/number of reserved tickets based on seating selected during booking Reports specific to sales analysis for trends and strategies Grants the users access to all events for one season For selection of seat at booking or check-in Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes Create and manage ticket reservations for various events Manage volunteer information and direct volunteer resources Get Advice We can help you find the software with the features you need. Features 4.4 (38) 4.4 Based on 38 reviews ## Pricing Value for money 4.5 (37) Basic $15,000 Per Year Value for money 4.5 (37) 4.5 Based on 37 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (40) 4.3 Based on 40 reviews ## User reviews Overall rating 4.5 Based on 41 reviews Filter by rating 5(29) 4(8) 3(2) 2(1) 1(1) Mentioned topic Sorted by most recent EB Elena B. Database Manager Performing Arts ### "PatronManager Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 12, 2024 Very good service and the team is staying current with new releases and improved services. A very cool community of users! Pros Best ticketing platform that integrates with Salesforce. Easy to use and great customer service. Cons Does not have the full range of NPSP functionality but there are workarounds. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 Your review made our day! If you ever have suggestions or need support, don’t hesitate to reach out. Wishing you continued success! JD Jerome D. Artistic Director Performing Arts ### "I like it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 11, 2024 It is fine usually. I wish it were easier to run reports that give just the information I need and nothing more. Pros Front end usage is easy and clear for our customers. Cons It isn't very intuitive. Running reports should be much easier, for instance and should be able to be altered without so much fanfare (adding information on or taking it away). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that. DM Don M. Director of Business Operations Non-Profit Organization Management ### "Leap Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2024 This platform is state of the art, and I would recommend to other organizations. Pros This platform is state of the art, and I would recommend to other organizations. Cons I really can't think of any Cons at this time since the device and software has been used by our company. Switched from [Merchant Services](https://www.capterra.com/p/110828/PayConex/) No longer using this product with Salesforce Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 So happy to hear that you had a great experience with Leap Event Technology! Our goal is to make event planning as seamless as possible, and your feedback keeps us motivated. Looking forward to supporting your future events! DD Dennis D. Director of Patron Services Entertainment ### "User friendly with great customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2024 When I started my current job, I received only three hours of training, which meant I had to navigate many aspects on my own while managing event setup and meeting daily demands. Thankfully, the system’s user-friendly design made it easy to get started, and I quickly found answers when needed. The community feature has been invaluable—everyone has been incredibly helpful and responsive. Pros Having used several other programs, I find Leap Patron Management to be one of the most intuitive and user-friendly. When I need assistance, the community resources and customer support are prompt and helpful, making it easy to get the answers I need. Cons As a non-profit rental venue, we sometimes encounter limitations with certain features when accommodating a wide variety of groups and events simultaneously. It can also be frustrating to use the Help tab only to find outdated or broken links—keeping these resources up-to-date would be incredibly beneficial. Additionally, we work with many festivals, and a more streamlined solution for festival ticketing would greatly improve our workflow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 Your feedback is valuable to us! If there’s anything we can do to make your experience even better, don’t hesitate to reach out. RM Rachel M. Director of Development and Events Music ### "Leap Patron Management is a Solid CRM Choice" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 7, 2024 Positive. Leap offers a range of tools that allow my organization to manage patron relationships, track ticket sales, handle memberships, and oversee fundraising efforts. The staff and customer service is knowledgeable, responsive, and genuinely dedicated to ensuring that we get the most out of the software. Pros I like the level security it provides. I also like the accessibility and the user friendly interface. There are also an abundance of training recourses. The software’s user-friendly interface allowed even non-technical staff to quickly get up to speed with managing campaigns, ticket sales, and donations. Cons I have worked for many years in non profit arts using Tessitura. There are things in Tess that are not available in PM. I've never seen a data tool that is equivalent to extractions in Tessitura. Alternatives considered [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) Reasons for choosing Leap Patron Management The price of the system was not in our budget Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that. EC Elizabeth C. Audience Engagement Manager Performing Arts ### "I Recommend Leap Patron Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2024 My overall experience with Leap Patron Management has been great. I can't say enough good words about their support team and their help articles. Pros Leap Patron Management is very user-friendly and easy to learn. Cons The only thing I do not like about Leap Patron Management is that Salesforce has still not updated some of their functions from Classic to Lightning experience, and it is exhausting to go back and forth between the two. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 We appreciate you taking the time to share your thoughts! If there’s anything we can do to enhance your experience, we’re happy to help! TH Tim H. Director of Patron Services and Ticketing Performing Arts ### "Leap does it all for us." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2024 Excellent. Leap handles all the basics of ticketing, donor history and patron records. Pros We love that Leap is a comprehensive database, ticketing, donor management and marketing system. We can easily access a 360 degree view of our patron's information and history, and it handles all our ticketing and donation needs for all our events. It's also built on Salesforce, so there lots of room for customization. There's also a huge ecosystem of other products and communities so we can expand as we need. Cons Syncing with other email marketing tools like MailChimp could be better. We would also love to have a festival type ticket option. Switched from [Choice Ticketing](https://www.capterra.com/p/12260/Choice-Ticketing/) At the time, Choice was not cloud-based. More features and build on a large CRM platform (Salesforce) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 Your review made our day! We love knowing that our platform helped bring your event to life. If there’s anything we can do to enhance your experience even more, just let us know. Here’s to many more successful events! DM Darlene M. Box Office Manager Entertainment ### "Leap Patron Manager is great and keeps getting better!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2024 As the box office manager, I use it everyday. Aside from creating events, selling tickets, creating memberships and subscriptions, and everything box office, I also enter all donations for our development dept. I am often asked to create reports for various departments and/or board meetings and Leap Patron Manager makes handling everything relatively easy for me. The Client Community is also a wonderful resource to ask questions and help others if I can help answer their questions. Pros Setting up events, selling tickets, and all things box office work really well. I love how you accept product ideas and try to change things to accommodate requests if they are possible. Also, your help articles are really well done and everything is pretty much spelled out with examples that are easy enough for most people to follow. Adding Leap credit card processing was a great improvement, too! I also greatly appreciate the all the help I have received when I have needed to open a case. The speed of the response and the assistance I have received couldn't be better! Cons We have made some changes to our two venues, we removed some seats from each theatre. Since there is almost never a time when we don't have something on sale, the $2500 cost to update our venues is cost prohibitive at the moment so we mark them as "not for sale" and have warnings for everyone buying seats that Row B is now the front row. However, I wish "not for sale" seats would look different from "sold" seats, perhaps appear black or something else to distinguish between sold seats and those that will never be sold. I realize other places may change seats that are not for sale based on other criteria which may change from production to production, but I should make a product idea that "not for sale" would appear different from "sold" or other various allocations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 We truly appreciate your feedback! It’s wonderful to hear that our platform helped make your event run smoothly. If you ever have suggestions or need support for your next event, don’t hesitate to reach out. Wishing you continued success! SB Skyler B. Patron Experience Manager Performing Arts ### "Powerful CRM Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2024 I enjoy working with Leap Patron Management for all of our box office, development, and marketing needs. New features are constantly being added to help support their clients' needs. The highly customizable nature of reports allow us to better understand our patron base and make informed and educated decisions for our organization. Pros Leap Patron Management contains powerful reporting tools that look across the whole system and can run complex inquiries that combine both donation and ticket purchasing history. There are many prebuilt reports to choose from that are customizable for you exact needs/goals. As a Salesforce-backed program, there are many app and plug in integrations that makes it easy to store all or most of your organization's data directly in your CRM. Leap Patron Management supports a robust availability of help articles, webinars, and special trainings. Their support team is incredibly knowledgeable, helpful, and responsive and offer excellent client communication. They value their clients and their clients' input and offer a client community where we can learn from each other and offer product ideas to be implemented in future updates. Cons As with any software, there is a bit of a learning curve to building more complex reports and ticketable events. While the system is pretty intuitive, it takes time to fully understand the innerworkings, but it is well worth the investment. For things like gala management and merch sales, there is not a direct solution (though there are work arounds). Importing data from outside events is cumbersome, but doable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 Thank you so much for your kind words! We’re delighted to hear that Leap Event Technology played a role in your event’s success. Your experience means the world to us, and we’re always here to help make future events even better! AF Abbe F. Development Director Performing Arts ### "Very user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 29, 2024 Easy to onboard, but still learning the details Pros User-friendly, customer support is great! Cons Running reports can be tricky, depending on what you're trying to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 So happy to hear that you had a great experience with Leap Event Technology! Our goal is to make event planning as seamless as possible, and your feedback keeps us motivated. Looking forward to supporting your future events! 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