# Leap Patron Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Leap Patron Management the right Ticketing solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118188/PatronManager-CRM/reviews --- Leap Patron Management 4.5 (41) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Leap Patron Management Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews OT Oliver T Business DirectorPerforming Arts, 2 - 10 employeesUsed the software for: More than 2 years. “They worked closely with us to navigate some of the challenges we faced, which made a big difference during that tough time.“ October 9, 2024 EC Elizabeth C Audience Engagement ManagerPerforming Arts, 2 - 10 employeesUsed the software for: More than 2 years. “I can't say enough good words about their support team and their help articles.“ November 6, 2024 RM Rachel M Director of Development and EventsMusic, 11 - 50 employeesUsed the software for: More than 2 years. “I also like the accessibility and the user friendly interface.“ November 7, 2024 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael S. IT Applications ' Development Manager Used the software for: 2+ years ### "350 delivered!" January 8, 2018 5.0 Pros The team at PatronTechnology is knowledgeable, collaborative, and has even helped our IT department understand and use the salesforce.com platform in new ways. We implemented nearly four years ago now, and we have very much enjoyed continuing to grow with them. PM got us that much closer to a true 360-degree view of our patrons, donors, alumni, students, parents, listeners, employees, and volunteers. Plus, it's on the Salesforce platform which means it's secure, fast, and reliable, as well as scalable and configurable. Cons Honestly, there's not much to dislike. There are a few minor aspects that I wish were more configurable for our environment, but we have workarounds for them so not a large negative impact. Review Source VR Verified Reviewer Executive Director Entertainment Used the software for: 2+ years ### "Using PatronManager has allowed us to integrate everything we do, despite having no central office." January 11, 2018 5.0 Pros Truly an integrated CRM system that allows us to see what our members and non-members are doing. All-volunteer organization has some unique processes, and we have been able to customize PatronManager to accommodate our show attendance invitation system, for example. Also, because it's cloud-based and, once set up, most user procedures are fairly straight-forward, we've been able to decentralize a number of data management tasks. Committees manage their own data, rather than one database administrator (also volunteer) needing to be responsible for all collection and reporting. We also like the ability to clone donation forms (non-complex ones) ourselves, to customize them for specific purposes. Cons Developing reports is more challenging than many of our members can handle technically, so that remains largely the purview of a very small number of people (1-2). Implementation was generally smooth, despite some (inevitable) resistance to change. If there are multiple people qualifying donations and ticket orders, that process needs to be actively managed. Without active management, qualification can get a back-log, which (appropriately) results in temporary dupes in the system. Review Source VR Verified Reviewer Group Sales Representative Used the software for: 1-2 years ### "PatronManager is a comprehensive CRM that lacks the ease of use that comparable programs have." July 1, 2018 3.0 It is a great way to store all customer data in a comprehensive CRM. Pros The CRM function is a great tool. The program holds all customer data and is organized by contacts, households, etc. Users can easily search by any aspect of the customer account (name, email, phone, etc). The multiple reporting features are also very useful. Cons It is extremely frustrating that there is not an option to automatically connect online orders to an existing account. Instead, all orders must be qualified on the backend, which is an astoundingly time consuming and mundane process. For such a popular system, it is surprising that this issue persists. Additionally, the ticket sales function is not very user friendly and is extremely slow to complete. Each transaction requires multiple pages, and the web browser automatically reloads whenever a selection is changed. In addition, email addresses are required to make a sale, and the only way to get around this is very clunky and time consuming. Review Source Richard M. Artistic Director Music Used the software for: 2+ years ### "User with 3 years experience" December 20, 2017 5.0 It lets us run our entire company in Salesforce, keeping all our data in one place! Pros This is an excellent, robust ticketing system that lets us run our entire company in Salesforce, the world's leading CRM. All our data are in one place! Cons PatronManager has a big impact on your Salesforce instance. It will be the signature feature governing how your CRM works. While sometimes you will find this to be good and helpful, at others you'll find it can complicate development of your own Salesforce customizations. Review Source David B. Managing Director Used the software for: 1-2 years ### "Can't love it enough." December 20, 2017 5.0 We've seen immediate increases of both ticket sales AND donation revenue. Pros Customization. If the software doesn't have what you need out of the box, they will build something custom for you (or you can build it yourself!) and they're always updating the software with new features to improve ease of use or give more powerful options. Cons You really do need an admin on the staff who will be in charge of maintaining the software from your side. That staff person should learn as much about the software as they can to troubleshoot minor problems in-house so you won't need their support system for small things. Review Source Evan V. Box Office Manager Entertainment Used the software for: 2+ years ### "I have enjoyed the past 4 years using PatronManager!" December 22, 2017 5.0 Pros Excellent support staff, in-depth training resources at your fingertips, robust reporting, and the ability to customize the system to meet your needs all adds up to a powerful CRM that I highly recommend. Cons It can be very daunting learning the reporting side of the system but once you have a firm grasp on the terminology and how reporting works, the system becomes very enjoyable to use. Review Source Lee Ann B. Marketing & Public Relations Director/Group Sales Director Performing Arts Used the software for: 2+ years ### "Great to have one database that gives us a complete picture of our customer" December 22, 2017 4.0 Pros What we used to do in three databases and a couple of spreadsheets is now in one: ticket purchases, donations, volunteer experience, class registrations Cons The class registration "module" is the second or third app we've tried. It's good, but still not a seamless integration. Review Source Jeremy W. Director Of Operations Performing Arts Used the software for: 6-12 months ### "Best in Class CRM Software!" December 21, 2017 5.0 Pros Very robust and customize-able! Can configure the system to work with your specific operation and can do most of that yourself. Cons Takes too long for help desk to respond to questions/issues. Would like online chat to be able to get instant responses to quick questions. Review Source VR Verified Reviewer Independent Consultant Consumer Goods Used the software for: 6-12 months ### "Patron Manager" August 9, 2018 5.0 Pros Being able to have a CRM service for the company - there's a lot one can do with this. Cons The time it takes to learn various aspects of it. Review Source VR Verified Reviewer Production Manager Performing Arts Used the software for: Less than 6 months ### "My theater uses Patron Manager, it is easy to train on with our staff changeover" June 15, 2018 4.0 Pros Patron manager makes for easy training. We have a new staff every summer, mostly college age people and it's got to be something that is straightforward, simple, and easy to retrain and reteach. They do well every year with it. Cons Occasionally, we have some troubleshooting issues with making edits. Usually, we can get the issues resolved via customer service or google though. Review Source MW Michael W. Operation Manager Used the software for: 2+ years ### "Great CRM solution for ticketing and development." December 21, 2017 5.0 It is fantastic Pros That it is a cloud-based CRM - it is wonderful to have our Ticket Sales, Donations History, and Marketing history all in one place. PatronManager has been able to help us do more and is very customize-able. CRM snapshots (easy way to run quick list like show me ticket buyers that came to X show but not bought tickets for Y show yet). Cons There is a learning curve in creating your own customized reports as the reporting structure is very robust. The payoff is worth the learning curve as you can create reports on just about anything. (There are canned reports and CRM Snapshots which are easy to use right off the bat.) Review Source DM Dan M. Guest Service Supervisor Used the software for: 2+ years ### "Great for all aspects of our organization!" December 21, 2017 5.0 Pros The greatest thing is the flexibility to customize the software to suit your needs. This allows us to handle a number of different sales processes and keep looking for ways to improve how our organizations interactions with guests. Cons Also the customization, since it really requires someone to take ownership of the system and can make support tricky since every business does things differently Review Source JN Joel N. Data Analyst Information Technology and Services Used the software for: I used a free trial ### "PatronManager Review" May 29, 2019 5.0 It's an amazing tool that helps you out with managing funds that are generated from events. Whether fit's ticket sales, fundraisers or donations, you can always rely on the app. In fact, you get to enjoy remote access in case you happen to move around a lot. Pros Being a software that is all about donations, fundraising, ticket sales and anything that comes close to event revenue, I would really recommend it for it's reliability in boosting tickets sales and tracking every activity accordingly, accuracy and minimal human error, efficient booking and managing mails for campaigns or customer update. The tool is also customizable. You can customize it to best fit your needs and get the most out of it. So no need to worry about the diversity of the entertainment industry. In terms of fundraisers and donations, there's a feature that allows you to manage membership and non-membership engagements. You can track the amount of money made or raised over a given time and prepare reports for reference. Cons Initial data set-up can be a bit of work depending on the industry you are based. Review Source BOM Box Office M. Used the software for: ### "Customizeable, lots of features on admin side" April 28, 2016 5.0 Runs on Salesforce platform. PatronManager / PatronTicket has so much customization and programming capabilities. Easy to train staff for simple sales and ticketing, as well. Review Source DD Dennis D. Director of Patron Services Entertainment Used the software for: 2+ years ### "User friendly with great customer support" November 7, 2024 5.0 When I started my current job, I received only three hours of training, which meant I had to navigate many aspects on my own while managing event setup and meeting daily demands. Thankfully, the system’s user-friendly design made it easy to get started, and I quickly found answers when needed. The community feature has been invaluable—everyone has been incredibly helpful and responsive. Pros Having used several other programs, I find Leap Patron Management to be one of the most intuitive and user-friendly. When I need assistance, the community resources and customer support are prompt and helpful, making it easy to get the answers I need. Cons As a non-profit rental venue, we sometimes encounter limitations with certain features when accommodating a wide variety of groups and events simultaneously. It can also be frustrating to use the Help tab only to find outdated or broken links—keeping these resources up-to-date would be incredibly beneficial. Additionally, we work with many festivals, and a more streamlined solution for festival ticketing would greatly improve our workflow. Review Source Response from Leap Event Technology February 25, 2025 Your feedback is valuable to us! If there’s anything we can do to make your experience even better, don’t hesitate to reach out. DM Darlene M. Box Office Manager Entertainment Used the software for: 2+ years ### "Leap Patron Manager is great and keeps getting better!" October 31, 2024 5.0 As the box office manager, I use it everyday. Aside from creating events, selling tickets, creating memberships and subscriptions, and everything box office, I also enter all donations for our development dept. I am often asked to create reports for various departments and/or board meetings and Leap Patron Manager makes handling everything relatively easy for me. The Client Community is also a wonderful resource to ask questions and help others if I can help answer their questions. Pros Setting up events, selling tickets, and all things box office work really well. I love how you accept product ideas and try to change things to accommodate requests if they are possible. Also, your help articles are really well done and everything is pretty much spelled out with examples that are easy enough for most people to follow. Adding Leap credit card processing was a great improvement, too! I also greatly appreciate the all the help I have received when I have needed to open a case. The speed of the response and the assistance I have received couldn't be better! Cons We have made some changes to our two venues, we removed some seats from each theatre. Since there is almost never a time when we don't have something on sale, the $2500 cost to update our venues is cost prohibitive at the moment so we mark them as "not for sale" and have warnings for everyone buying seats that Row B is now the front row. However, I wish "not for sale" seats would look different from "sold" seats, perhaps appear black or something else to distinguish between sold seats and those that will never be sold. I realize other places may change seats that are not for sale based on other criteria which may change from production to production, but I should make a product idea that "not for sale" would appear different from "sold" or other various allocations. Review Source Response from Leap Event Technology February 25, 2025 We truly appreciate your feedback! It’s wonderful to hear that our platform helped make your event run smoothly. If you ever have suggestions or need support for your next event, don’t hesitate to reach out. Wishing you continued success! SB Skyler B. Patron Experience Manager Performing Arts Used the software for: 1-2 years ### "Powerful CRM Solution" October 29, 2024 5.0 I enjoy working with Leap Patron Management for all of our box office, development, and marketing needs. New features are constantly being added to help support their clients' needs. The highly customizable nature of reports allow us to better understand our patron base and make informed and educated decisions for our organization. Pros Leap Patron Management contains powerful reporting tools that look across the whole system and can run complex inquiries that combine both donation and ticket purchasing history. There are many prebuilt reports to choose from that are customizable for you exact needs/goals. As a Salesforce-backed program, there are many app and plug in integrations that makes it easy to store all or most of your organization's data directly in your CRM. Leap Patron Management supports a robust availability of help articles, webinars, and special trainings. Their support team is incredibly knowledgeable, helpful, and responsive and offer excellent client communication. They value their clients and their clients' input and offer a client community where we can learn from each other and offer product ideas to be implemented in future updates. Cons As with any software, there is a bit of a learning curve to building more complex reports and ticketable events. While the system is pretty intuitive, it takes time to fully understand the innerworkings, but it is well worth the investment. For things like gala management and merch sales, there is not a direct solution (though there are work arounds). Importing data from outside events is cumbersome, but doable. Review Source Response from Leap Event Technology February 25, 2025 Thank you so much for your kind words! We’re delighted to hear that Leap Event Technology played a role in your event’s success. Your experience means the world to us, and we’re always here to help make future events even better! TH Tim H. Director of Patron Services and Ticketing Performing Arts Used the software for: 2+ years ### "Leap does it all for us." November 4, 2024 5.0 Excellent. Leap handles all the basics of ticketing, donor history and patron records. Pros We love that Leap is a comprehensive database, ticketing, donor management and marketing system. We can easily access a 360 degree view of our patron's information and history, and it handles all our ticketing and donation needs for all our events. It's also built on Salesforce, so there lots of room for customization. There's also a huge ecosystem of other products and communities so we can expand as we need. Cons Syncing with other email marketing tools like MailChimp could be better. We would also love to have a festival type ticket option. Switched from [Choice Ticketing](https://www.capterra.com/p/12260/Choice-Ticketing/) At the time, Choice was not cloud-based. More features and build on a large CRM platform (Salesforce) Review Source Response from Leap Event Technology February 25, 2025 Your review made our day! We love knowing that our platform helped bring your event to life. If there’s anything we can do to enhance your experience even more, just let us know. Here’s to many more successful events! RM Rachel M. Director of Development and Events Music Used the software for: 2+ years ### "Leap Patron Management is a Solid CRM Choice" November 7, 2024 4.0 Positive. Leap offers a range of tools that allow my organization to manage patron relationships, track ticket sales, handle memberships, and oversee fundraising efforts. The staff and customer service is knowledgeable, responsive, and genuinely dedicated to ensuring that we get the most out of the software. Pros I like the level security it provides. I also like the accessibility and the user friendly interface. There are also an abundance of training recourses. The software’s user-friendly interface allowed even non-technical staff to quickly get up to speed with managing campaigns, ticket sales, and donations. Cons I have worked for many years in non profit arts using Tessitura. There are things in Tess that are not available in PM. I've never seen a data tool that is equivalent to extractions in Tessitura. Alternatives considered [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) Reason for choosing Leap Patron Management The price of the system was not in our budget Review Source Response from Leap Event Technology February 25, 2025 Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that. OT Oliver T. Business Director Performing Arts Used the software for: 2+ years ### "A Reliable, User-Friendly Platform with Excellent Support" October 9, 2024 5.0 We’ve been using Leap Patron Management since November 2010, and it’s been a solid platform for our needs. Over the years, it’s made managing patron data, ticketing, and donations much more efficient for our team. What really stood out to us was how helpful their account manager and finance team were during the pandemic. They worked closely with us to navigate some of the challenges we faced, which made a big difference during that tough time. Overall, it’s been a reliable tool for us, and their support has been top-notch. Pros It’s great to have everything in one spot—patron info, ticket sales, donations. At Jet City Improv, the sales reports in Leap Patron Management are key for us. They give us a clear picture of how each show is performing, which helps us make smarter decisions about marketing and scheduling. We can see which nights tend to sell out or when we might need to do a bigger promo push. Plus, being able to track revenue trends helps with budgeting and planning for future seasons. It’s really helpful for us to have all this data in one place, especially as a nonprofit where transparency and financial health are super important. Their support team has always been quick to help whenever we’ve had questions. Overall, it’s made managing everything feel way more organized and less stressful! Cons While the platform is easy to use, there’s a bit of a learning curve with some of the more advanced reporting features. It can take a little time to figure out all the nuances, but once you get the hang of it, it’s solid. Review Source Response from Leap Event Technology February 25, 2025 Thanks so much for your kind words! We're thrilled to hear that Leap Event Technology helped make your event a success. Providing a seamless experience for you and your attendees is our top priority. If you ever have any feedback or ideas on how we can enhance your experience, we’d love to hear from you. Here’s to many more successful events ahead! EC Elizabeth C. Audience Engagement Manager Performing Arts Used the software for: 2+ years ### "I Recommend Leap Patron Management" November 6, 2024 5.0 My overall experience with Leap Patron Management has been great. I can't say enough good words about their support team and their help articles. Pros Leap Patron Management is very user-friendly and easy to learn. Cons The only thing I do not like about Leap Patron Management is that Salesforce has still not updated some of their functions from Classic to Lightning experience, and it is exhausting to go back and forth between the two. Review Source Response from Leap Event Technology February 25, 2025 We appreciate you taking the time to share your thoughts! If there’s anything we can do to enhance your experience, we’re happy to help! DM Don M. Director of Business Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Leap Review" November 11, 2024 5.0 This platform is state of the art, and I would recommend to other organizations. Pros This platform is state of the art, and I would recommend to other organizations. Cons I really can't think of any Cons at this time since the device and software has been used by our company. Switched from [Merchant Services](https://www.capterra.com/p/110828/PayConex/) No longer using this product with Salesforce Review Source Response from Leap Event Technology February 25, 2025 So happy to hear that you had a great experience with Leap Event Technology! Our goal is to make event planning as seamless as possible, and your feedback keeps us motivated. Looking forward to supporting your future events! JD Jerome D. Artistic Director Performing Arts Used the software for: 1-2 years ### "I like it!" November 11, 2024 5.0 It is fine usually. I wish it were easier to run reports that give just the information I need and nothing more. Pros Front end usage is easy and clear for our customers. Cons It isn't very intuitive. Running reports should be much easier, for instance and should be able to be altered without so much fanfare (adding information on or taking it away). Review Source Response from Leap Event Technology February 25, 2025 Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that. EB Elena B. Database Manager Performing Arts Used the software for: 2+ years ### "PatronManager Review" November 12, 2024 4.0 Very good service and the team is staying current with new releases and improved services. A very cool community of users! Pros Best ticketing platform that integrates with Salesforce. Easy to use and great customer service. Cons Does not have the full range of NPSP functionality but there are workarounds. Review Source Response from Leap Event Technology February 25, 2025 Your review made our day! If you ever have suggestions or need support, don’t hesitate to reach out. Wishing you continued success! AF Abbe F. Development Director Performing Arts Used the software for: 6-12 months ### "Very user friendly" October 29, 2024 5.0 Easy to onboard, but still learning the details Pros User-friendly, customer support is great! Cons Running reports can be tricky, depending on what you're trying to do. Review Source Response from Leap Event Technology February 25, 2025 So happy to hear that you had a great experience with Leap Event Technology! Our goal is to make event planning as seamless as possible, and your feedback keeps us motivated. Looking forward to supporting your future events! Similar Products Featured ## Related categories [Ticketing](https://www.capterra.com/ticketing-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Fundraising](https://www.capterra.com/fundraising-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.