ProcessMaker Workflow Software

4.5 / 5 70 reviews

Who Uses This Software?

Telecom, Banking, Insurance, Healthcare, Industry, Government, Education.


Average Ratings

70 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ProcessMaker
  • www.processmaker.com/
  • Founded 2000
  • United States

About ProcessMaker Workflow Software

ProcessMaker is for companies with 100+ employees. ProcessMaker is Open Source Business Process Management (BPM) & Workflow Management Software that is simple to use and being used by thousands of companies around the globe. ProcessMaker is recommended for corporations, governments and other organizations with 100+ employees looking for an enterprise scale, production-ready BPM software that is is available both in the cloud and on premise.


ProcessMaker Workflow Software Features

  • Approval Process Control
  • Compliance Management
  • Configurable Workflow
  • Customizable Dashboard
  • Document Management
  • Event Monitoring
  • Forms Management
  • Graphical Workflow Editor
  • Help Desk Management
  • Project Management
  • Resource Management

ProcessMaker Workflow Software Reviews Recently Reviewed!

Really easy to use

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use and gives my business more value. I installed really fast and start using with small capacitation.

Cons: I would like to have more youtube videos about the use and some small customizations. At this moment I don't have any problem that is why I don't have any concern or problem.

Vendor Response

by ProcessMaker on August 24, 2017

Thanks for the review and recommendations. We are always trying to produce more videos.

The best wf software I have evaluated

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I am using the ProcessMaker in my organization, and I can say it is very well designed. Easy to use interface email alike, and with set of really powerful process design and use tools

Cons: It is difficult, it is very well designed. Perhaps that you could have more predefined processess or a market to download them

A tool with a lot of potential.

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: The functionality to connect different vendor solutions and the ability to créate new Windows forms.

Cons: The dependency on Linux. Microsoft is a better and more common option for corporate users... ProcessMaker running on a Microsoft Stack should be an option and it should run as well and as fast as a Linux install.

Overall: Process Automation and different software vendors integration

I started 3 days ago and able to create a workflows for training. It's an easy product to pick up.

Jun 04, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I'm only 3 days old on the product usage, can't comment much at this moment but overall I consider this is an easy software to learn. I follow youtube demo effectively but still hunger for more knowledge

Cons: The pricing level is not available. As a new comer to use your product, we need more video demo on "how to create". This will help user to know your product a little in depth on more complicated workflow

Awesome, using pm for critical it processes

May 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: GUI is the most that I like, is so easy to use and present for common users so the visualization allows you to deploy processes

Cons: The community is not so strong sometime you have to look for explanations and ways to solve issues and documentation or community support is low

It was different than Visio, which I am used to

May 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It was easy to create dynaforms and templates. I also found the ability to save dynaforms and import them very handy. I liked the overall look of the dynaform created

Cons: I found it extremely difficult to extract processes, then import them again. I had to redraw my processes. I also wish there was a way to align arrows horizontally and vertically, and equally space them.

Good quick web based BPM tool

Apr 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Community available and good support

Cons: So far abit complex to create workflow for first timer but solutions are in community or if you ask for support

Overall: I like the wizard install and to easily manouver through the process maker, want a quick workflow solution give this a try

Looking to streamline your business? Look no more.

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use.

Cons: None. But if you are not with an IT background you will need help in understanding the workflow and how to use the tool.

Overall: Processmaker is a rock solid tool if you know how to use it and understand the value it can deliver. To get the best value design processes with your team that understands the goals of your organization.

Recommendations to other buyers: Highly recommend taking support for a successful implementation.

Broad solution but also very customizable

Mar 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to configure the basics but also easy to customize. Uses common language like PHP, Java and SQL.

Cons: Installing in Linux could be a very stressful time consuming task.

Overall: I've just had problems installing the Linux version on my server but I had the support from process maker and made it. The community also helps you a lot regarding customizing the software to your own need. With some programming expertise it's possible even to the final user to configure it very well.
I'm really satisfied with all the capabilities.

Recommendations to other buyers: All people that got in touch with me from processmaker were very friendly and helped me with all kinds of problems. Even in the community version.

Excellent tool

Mar 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: The system is very easy to use. Allows you to create functional workflows in a short period of time.

Vendor Response

by ProcessMaker on March 28, 2017

Thanks Antal!

10 on 10 - Process Maker is a must to have Workflow Engine

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Web based Process designer makes it really easier to access, create and amend your workflows on the fly.

Cons: At times the system seems to lag when designing complex workflows.

Overall: I've been into the BPM space and Digital Transformation for the past decade. Process Maker makes one of the wisest choices when looking for a capable and comprehensive Workflow and BPM softwares.

Recommendations to other buyers: Process Maker by far is the best of its kind and is value for money.

Vendor Response

by ProcessMaker on February 21, 2017

thanks!

it is so full

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Neither of the solutions are a BPM, I understand ProcessMaker's BPMN 2.0 could be useful for creating diagrams, yet that is only the biginning of the process, once you create the diagram you can proceed to AUTOMATE the process by creating forms for each task and assign these tasks to users.

Simply amazing!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features do what I need them to do

Cons: Could use some design elements on the Workflow icons that may help visually differentiate tasks

Overall: I love this software! It's full featured and does exactly as it promises. The walk-throughs are great too and the wiki details are out-of-the-box helpful. Great job.

I didn't rate the support because I'm still on the community edition but taking a quick look at the community forum, it feels like support would be there if I needed it.

As a side note... I did have some initial challenges with the install as it takes some technical skills I don't have and the CEO got wind of it and reached out to point me in the right direction with a link to some auto installers - https://bitnami.com/stack/processmaker - the one I used worked perfectly and I was up and running in 4 minutes.

Recommendations to other buyers: Installing in cloud feels like a better option than trying to self host. I couldn't see any information on that until I was advised. Maybe it's there and I just missed it.

Ease of use

Jan 31, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I have got 1 year of experience using the process maker(bpm) workflow software. It is very easy to use and work.

Vendor Response

by ProcessMaker on January 31, 2017

glad it is helpful

Evolving platform that has ongoing potential

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility in process design, great support, good documentation, powerful tool, Mobile app

Cons: Output to PDF function is fairly basic in terms of layout and design.

Overall: Powerful tool that does require good knowledge of JavaScript, PHP and MySQL however as someone with just learning these codes I have implemented a number of processes. The support team are fantastic and will help you through coding issues. Feature requests are implemented quickly and overall we have seem an improvement internally with our processes. ProcessMaker are very receptive to feedback and appear to genuinely welcome feedback requests to improve their software. I put 3 stars for ease of use as I don't know PHP, JavaScript or MySQL but am learning as I go. Overall compared to other vendors I investigated, for the price point this is a very good tool.

Nice Product that do helps us a lot

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using ProcessMaker for our business workflow in different departments for the past 2 years. It has been giving us a lot benefit when talking about managing process and monitor the status of workflow.

Thanks to this product.

Great tool

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used ProocessMaker for a university project and it was really easy and intuitive to work with.

Vendor Response

by ProcessMaker on August 31, 2017

Thanks Iliana. Glad you enjoyed it!

Workflow Software

Jan 27, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: wonderful workflow design software that needs improvement of the area of usability for beginners, there is need for a comprehensive user manual, workflow design guide.

Vendor Response

by ProcessMaker on January 27, 2017

Thanks for the feedback. Regarding tutorials, you might find these useful in the future: Video tutorials - http://www.processmaker.com/tutorials Step by Step Guid to Creating your First Process in 10 Minutes -http://wiki.processmaker.com/3.0/CreateBPMNProcess10Minutes

No. 1 workflow solution

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ProcessMaker has been a great tool for managing workflow in my company. We use it to manage virtually all our work flows (leave request, attendance , customer relationships and more)

Vendor Response

by ProcessMaker on January 27, 2017

Thanks for the great review. We are pleased that you are enjoying the product so much.

PorcessMaker a great BPMS for start and growing your business operations

Jan 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ProcessMaker is a light platform software with a world class standard concepts and a very friendly framework.

Cons: Agility to integration with SSO to diferent core applications.

Overall: Since our first experience on 2.5 GPL version we had very good results and pilot tests for internal use and interaction with suppliers.

Just Love using Process Maker

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use an feature sets

Cons: I used to dislike their older interface but the latest release is sweet

Overall: WAs able to learn how to use it and export models within a day. Work mates found it useful and are considering using it as well. The built in Dashboards made me look like a star

Great BPM!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Workflow designer, user interface.

Cons: Reports

Overall: I have been using ProcessMaker since 2014, PM is a world class BPM, easy to use, nice user interface and very powerfull.

Recommendations to other buyers: You can build a software with a few hour of work.

Vendor Response

by ProcessMaker on March 04, 2017

Thanks! We are happy you love it!

Overall a good Product

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money

Comments: I used this product for couple of PoC and found it to be helpful, but couldn't implement as the requirement was over.

Processmaker software

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Right price and performance especially able to perform multi-level workflow

Cons: Lack of other integrations or plugin to a common platform like wordpress, google and other database.

Overall: Processmaker software has the capability to solve business workflow at ease and its capability and ease of use among other bpm software with further expansion as open source is unique.

Recommendations to other buyers: Email notification based it is good. Php knowledge required

Looking for a BPM to integrate with Xerox Docushare

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use

Cons: We need more information about integration with other software. We are looking for a BPM to integrate with Xerox Docushare.

Overall: Hi! I am testing your software in order to build an integration with Xerox Docushare. I work for PBS El Salvador , partner of Xerox , and we are very interested how we can integrate your BPM with Xerox Docushare in order to provide a more complete solution to our customers.

Review from Developer prospective

Jan 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have a review that integrates part called web-service from our ERP system and it was great. Did not get the time to review fully. I can say what we want to achieve we can, with this system

Great Process Manager

Dec 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Open Source, Community Support, an intuitive interface, and built-in validation.

Cons: Some times, the interface freezes.

Overall: Great Process Manager, quite an intuitive interface, may need some getting use to for certain features. overall highly recommended

Recommendations to other buyers: Quite satisfied, thank you

A great competitive advantage while improving customer experience.

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to model process. Adjustments without the need of an IT Specialist. Analytical capabilities to manage the process, optimization. Integration with google.

Cons: latest version (integration with google) is not available in IOS.

Overall: Now days everything is about given great experiences to customers, one thing is changing screens and giving more user friendly experience but providing real value, meaning delivering the promises relatable, accurate, faster and doing so while reducing expenses its only possible with the capability of solutions like Business ProcessMaker now you very body knows what & when should be done, plus the analytical capabilities give the managers the capability for better use of the resources and to improve even more, great software that give the possibility to adjust with out the need of IT specialists.

Comfortable software

Oct 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I 've just use workflow 1st time, and I choose ProcessMaker because it easy to setup, UI friendly and the Customer Support is excellent. I sent my question and received the answer quickly. Thanks Processmaker team.

Improved bpmn workflow

Oct 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and well documented. Almost proper features are integrated with the system and now uses API

Cons: Form cannot be designed the way you want but less is more right?

Old versions have slowness issue but fixed in the latest version

Overall: I've been using processmaker since version 2.5 to 3 and it was excellent in converting business process model to automation. We've been using it to create credit card process, personal loan, account opening and home loans that can cater millions of applicants and it cut our time, costs and made applications faster for customer.

The system is easy to integrate with other systems, now with API it's easier. It's easy to use provided with the wiki site and the customer support is top notch, they have forum that community of users help you with your problems

Recommendations to other buyers: Try it, it's awesome

Excellent Product

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Feature set in free version is most probably enough for your requirements.

Cons: I could not find training material

Overall: The only feature-rich BPM that can fulfill your requirements in community version. If you want to automate processes in your business, BPM community is the only free solution.

International Designs

Oct 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have nothing but good things to say about both the product and the firm that stands behind it. They have been there for us from the initial sales process through getting us up and running with our production processes.

Great software

Sep 11, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use . Visual interface of the process designer

Cons: Currently supports only MySQL database .

Overall: Me and m team thinks this is a great software ..its something like opensource SAP. At Start it was a little difficult. new REST API is great move taken by company.

Recommendations to other buyers: Guys this can be really a great software and you can get many more customer if you extend database support to postgres.

excellent software: powerful and easy

Aug 29, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I was looking for a workflow management software, but all where too difficult or not powerful enough. This is wonderful!

My opinion about ProcessMaker

Aug 26, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its easy to use in few steps.

Cons: I want more documents and videos for more learning. And I want easy steps to put it on server. Now, its very complicated. It would be good, if there was an installer for it.

Overall: I made some workflows by it and it was good. Everything was ok to produce a good activity. I have used Bonitasoft before, and I found it easier than Bonita.

Recommendations to other buyers: If I could use different calendar, it would be better.

ProcessMaker quite very good tool but the price quite high for starter company for my country.

Aug 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, user friendly, multi languages

Cons: price quite high for starter, hard to customize GUI to support user requirement

Overall: Quite easy to setup for opensource version but it would be great if provide the virtual box file to download.

Recommendations to other buyers: Should provide more plugin to buy to serve opensource version

Simple way to build process

Aug 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I would like ProcessMaker offer a portal tool

Overall: At this moment , i have tried 3 open source BPM tools . but ProcessMaker is the only that gave me satisfaction.

Documenting existing procedures

Jun 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I found this application pretty easy to use and has helped me to document existing business processes whilst keeping in mind the need for expansion.

HR Department Workflow

Jun 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The software has been tested on the issuance / management of holiday requests, compensations, allowances, bonuses and attendance in both English and Arabic.
We also worked with Stock management processes such as stock-in, stock-out, and purchase requests , also in both languages at different clients.

There were no problems experienced after the final Implementation and Go-live stage up to this day.

Note: in low-IT awareness organizations, It is much better to Implement the software with the presence of an IT department and a dedicated IT manager who understands business process well for the better administration of processmaker.

We highly recommend this software application.

very good, more it's dificult the instalation in server and no exist information about direccionamie

Jun 04, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Part of dynaforms is difficult to understand with the new inclusion of variables, and is not like making to link a Dynaform with a task or a specific user.

Part of dynaforms in the version 3 don't have traslation to spanish and is dificult the process of learning

User friendly

Jun 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Easy to use
Just right for quick basic to mid-complex workflows

We recommend

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Highly intuitive, Process Incubator is among the best software of processes management Open Source available.

Great Stable Product

May 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The product is easy to install and easy to initially use. This does not mean that the software is not robust. After you get past the initial layer of the easy to use interface, there is a lot of things you can do on the advanced level that takes some time to get used to the terminology and programming the features.

This software helped me in my University project

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: very easy to use ,powerful, and fast.
incomplet functions

Detailed yet convenient

Mar 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Seems to have all aspects of an enterprise workflow. Easy to install. Has a lot of options. Good wiki and forum to provide details of options. Need knowledge of PHP and Javascript to utilize all features.

It`s the best software, all you make it easy.

Mar 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software require some minutes to learn to manage and put to work

Good Product

Mar 06, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Pros: many

Cons: - need more control on web control and label positions
- need more flexibility and control on RTL orientation
- need more web control types

Vendor Response

by ProcessMaker on March 15, 2016

Thank you for taking the time to review ProcessMaker. We really value your feedback! Regards, brian

It is most powerful yet flexible workflow system I found after 2 years hands-on experience.

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I took position as VP of a small company 2 years ago. Before I found processmaker, our daily operational processes such as expense claim, leave application, staff reviews were almost conducted manually with MS excel as the sole tool. After I did a few research, I selected processmaker to automate these processes by myself (not the developers reported to me!). The reasons i stick to processmaker are:
1 it is complete open source, with sufficient instruction and self guided support.
2 it is powerful and flexible and easy to pickup. I used to be a good programmer but it was almost 20 years ago. However it takes me no much time to know how to injet my business logics into the drag and drop workflow using PHP which I haven't touch before landing on Processmaker. Processmaker provided very detail instructions from simple workflow design to advanced topics such as RESTFUL API.

ProcessMaker - Easy to use for beginners, highly flexible & customizable for professionals

Feb 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In our point of view at AAGroup, ProcessMaker was made to provide business process automation capabilities for both beginners and professionals, below is a list of our detailed view of the tool:

Pros:
1) Provides the ability to design the business process workflows that with BPMN v2 compatible directly using the standard web browsers.
2) ProcessMaker has a flexible forms designer (or DynaForms) which also can be created directly using the standard web browsers.
3) The Form designer allows the flexibility to extend the forms with JavaScript and PHP code that will facilitate creating more complicated business logic on the forms themselves as well as prior forms loading and post its submission (i.e. Triggers).
4) The new ProcessMaker v3.x provided support for Smart phones and Tablets for the created processes using either the browser or the native mobile app on (Android & iOS).
5) ProcessMaker provides tools to make the BPM developer life easy, the ProcessMaker Wiki (which contain all the documentation needed), the ProcessMaker Forums (where your questions can be answered by the community), and the ProcessMaker University (which provides useful training material and videos on the tool for beginners).
6) ProcessMaker uses a standardized process using Mantis to handle bugs reporting where the issues reported by your team or the community can be tracked for resolution.
7) ProcessMaker support has good response time according to the signed SLA where they will help you resolve your issues in a timely manner.

Cons:
It lacks business process analysis and simulation capabilities that we see in ProcessMapper (a free cloud-based software provided from the same ProcessMaker vendor Colosa), it would be nicer to make ProcessMaker a more complete package.

ProcessMaker Workflow ease our business process

Feb 25, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm using the community edition and currently on the process of buying the license. I had to start with Standard package as the license for package that I really need is expensive.

On using it, it seem that ProcessMaker is easy to use to IT but still quite difficult to business user especially to beginners. However, with support and guidance from ProcessMaker local supplier, this 'problem' is eliminated.

A Nice free software, easy to use but lacks some basic functionalities

Feb 16, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: I have over a week experienced with Process Maker, this is a good software in overall except some minor issues that should be improved.

Pro: Ease of use, excellent documentation

Cons: There are some functionalities that I would like the software to have
- Unicode support: I was unable to neither use Vietnamese nor Russian. In fact, I could type but the software could not save and display correctly.
- Copy & Paste: I was unable to copy and paste a component
- MultiSelection: The software does not allow to select multi components at the same time.
- Lanes arrangement: Once I put a Lane in a Pool, I could not rearrange it.
- Lines and joints are displayed incorrectly when sizing the canvas. I had to readjust them.
- Slow response from Customer Service: I had a problem right before my presentation, and had send an e-mail to Customer Support but did not get response until I fixed it myself few hours later. I had to postpone my presentation.

Been amazing so far

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Was looking for a BPM after reviewing many options ProcessMaker met our needs exactly.

Pilot at LogMeIn

Jan 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The tool is very easy to use and there is plenty of material online to master it's use further! During the pilot phase we really liked this tool!

ProcessMaker Workflow

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use, great graphic capabilities, great option

ProcessMaker Workflow Software Review

Dec 06, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Dear All,

I am very much happy to share my reviews about ProcessMaker Workflow Software. In my 2 years of in Software Development I see this tool as a Great One. PMWS is a very good software which helps to finish the task within in short time with a quality and fulfilling the full User Requirements and also Ease of Use. Overall I am very much glad to find a Tool Like this and work with it.

Thank You.

Good but not perfect

Dec 06, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros : PM are easy to use for simple process

Cons : PM are getting harder when the business user asked for a lot of complicated things to be included in PM (eg. proposed template, custom reporting filters, case variables in claim case/case history)

Very Very Good

Nov 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The tutorials make it easy to get started with.

Solid OpenSource Business Process Management from day 1

Oct 09, 2015
4/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: Since the very beginning around 7 years ago, we use the Community Edition of ProcessMaker and are very pleased about its functionality, design, develpment and scalability. Unfortunately, since the enterprise version is for large corporations, none of our projects have benefited from it yet.

Thanks for all the good code the developers of ProcessMaker wrote and made our projects successful. We will be using PM 3.0 now with REST functionality and are thrilled to integrate this software easily into 3rd party software solutions now.

A Very Good Platfoem or Software to finish the process very fast.

Sep 16, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very Good Platfoem or Software to finish the process very fast and also in a good & effective manner.

its easy to implement

Aug 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use processmaker community édition and its very comfortable but poor documentation

best php written workflowengine on the market

Jul 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i have searched for a long time and i must say, that processmaker fits my needs on a standalone workflowengine best.

i love the simple plugin mechanism an the flexibility of the triggers. So i was able to integrate 3rd party soap apps ver easyly
with the new designer, we can even win pitches agains well known java applications.
Great work on your 3.0

In only 2 days we have implemented a showcase with a heavy weight magento-store on a monster Adobe Indesign Backend.

What a great fun to work with.

The very good documentation helped me like a charm.

Processmaker is the perfect base to integrate workflows in webapplications and its your best friend if you speak php.

I hope for the future, that the backend code will be a little more modern and Zend Framework or Symfony or Cake will find the way in the very cool product.

All the best

Peter

It is quite easy to use. I have found the software very useful in designing workflows for my company

Jul 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's kind of robust, but can be easily integrated with any workflow routine in any company

very good

Jul 09, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: PM Software is good for integration with enterprise software.

This is a good platform for creating BPM projects but it's too costly.

Jul 09, 2015
3/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: It,s a good BPM software. The work flow and form generation, user authentication, less coding are good but i face some big problem Which i describe below

First one - expanding grid in horizontally-'if i have multiple fields in a grid then grid expand horizontally and generate a scroll bar which is not a user friendly structure. Please Solve this issue.

Second one - your formulas for grid fields i.e. when we divide two grid field and outcome is decimal number then the formula property round off the decimal fields i.e. if outcome is 2.4 the it show 2 and outcome is 2.6 then it show 3'. Its a very poor outcome of formula property. If any project not required rounding of numbers so what the developer do. Think of it.

Third one - your form looks and feel is very poor. All the fields are align vertically. We cannot arrange them as desired.

Fourth one - we cannot refresh the browser cause when we change some code on form and we want to see the output the we have to go at designer tab and select the project and the go step by step on that page for output. These steps are taking too much time and make processmaker performance down also developer performance. Please resolve this issue.

All these problem i have faced in Processmaker 2.8 community version.

The overall opinion of mine is that this BPM software is not suitable for complex requirement, only for plain and straight requirement.

I'm Sorry for my wording, if anyone hurt.

Please resolve these issues so processmaker can work better.

Thanks
Pratyush Kumar Dubey


User Friendly Software

Jul 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have just start to use it but is easy to create workflows and has very huge wiki behind it. You can find everything there.

Hakan Duvarci

Jul 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hello Everyone,

I have implemented ProcessMaker to Renaissance Construction and Sisecam Glass Packaging Company as the project manager.

The software is very functional, user friendly and easy to maintain. Vendor always gives fast and enough support. The results are perfect. I highly recommend ProcessMaker to every organization.

Best Regards,
Hakan Duvarci

very easy to design workflows and use

Jun 10, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It is very easy to design quick process flows across the organisation.

Also very flexibility of triggers and actions make it very easy to manipulate one process to accomodate different scenarios.

Incredibly powerful

Jun 10, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: There is a bit of a learning curve to making process, forms, etc., but once that's down, this software is quite powerful, dynamic, adaptable, etc.

Quite pleased with how well it fits in our organisation.

Easy and user friendly

Jun 10, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very easy to get started with. Good for projects of all sizes.

Excelent

Jun 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have only tested ProcessMaker Community Edition on our environments and requested a demo. Support at this point was excelent, also the product.