# Page 2 | ProcessMaker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ProcessMaker the right Workflow Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118311/ProcessMaker-BPM-Software/reviews --- ProcessMaker 4.5 (174) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ProcessMaker ## Showing most helpful reviews Showing 26-50 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Chief Information Officer Higher Education Used the software for: 2+ years ### "Good tool for process automation " October 11, 2019 4.0 We have used processmaker very successfully over the years. We are now outgrowing it’s capabilities. Pros Processmaker allows us to automate processes that were previously pdf forms. A big help at a time we could not afford a full featured ECM system. Cons To build moderately complex processes some knowledge of PHP programming is nearly essential. Reason for choosing ProcessMaker We used the free version initially for cost reasons. Review Source DO David O. Banker Banking Used the software for: 6-12 months ### "Rich text for email template " May 20, 2019 4.0 Truly workflow has been simplified, regular office business processes have been automated. Instead of having to carry papers about from one office to another for approvals I can simply create a form On processmaker and route them digitally through the required offices Pros I really like the idea of the Rich text for the email template building. The rich text enables me design email templates without having to write the html scripts. Furthermore,The pm functions are easy to understand and it's very easy to call the variables out on any dynaform. Lastly, this application supports Javascript which is the simplest language to learn. With the javascript the forms can be controlled to suit the business requirements. Forms can also be easily customized using html in the panel web control feature. Cons The mobile application version needs a little attention. The mobile application is great because it makes users in out office location take on pending request without having to use a desktop. However, I think processmaker should work on the interface and response of the mobile app to enhance user experience . Review Source FM Fadi M. Head of IT Department Mining & Metals Used the software for: 6-12 months ### "Great Product easy to use. " April 18, 2018 5.0 Pros Has a solution for every thing, if not there a lot of work around techniques to get your job done, the wiki page is just awesome you can find what ever you looking for thanks for the documentation team , great user experience and easy integration with other products. on the other hand the case history is a feature to track where the job is stuck backup and restore is easy to use over all I like it very much you don't have to be a skilled developer to get your task done, I would recommend if you enhance the form builder page with more tools, over all estimate excellent product I recommend it. Cons based on my experience using process maker when you fill a from and save it to draft then reopen it all the filed which been filled is gone so If I for example spending 10 min to fill a custom from then for any reason the computer crashed it saved the form with no data on it I believe there's a work around on this situation but Ill prefer to have an auto save so I keep my word saved what ever happens, on parallel task if some one toke the lead the other person has no idea if he got the case or not I recommend to keep the task even if some one has processing it , in order to track it, also on expire date the should be some kind of notification one the expiration date is approaching other that those every thing is great. thank you process maker team you did a great job. Review Source ET Eric T. Associate Director Higher Education Used the software for: 2+ years ### "Ok tool that was not what we needed | Ended up abandoning" September 23, 2019 2.0 I did not like it. I was forced to adopt the platform because C-Level execs saw demo and then said we need this. Tasked with migrating a code base from another institution to our operations was already a arduous process, but then it only worked on PM2.5x migrating to 3x was going to require an extended effort that I could not implement due to the changes in the software (that were for the better). Pros Visually architect a workflow/business process. Cons I started training for PM2 and attempted to rework an add on from another campus for our workflow. I found the development process to be tedious and unncessarily complicated due to the multiple layers involved in the stack: PHP (old outdated library too), triggers for db's that operate independently of the PHP code. Old libraries like Gulliver that were a tad buggy. To compound things in order to make PM actually useful in the enterprise we had to purchase the support contract, which in itself wasn't very supportive. Alternatives considered [Plone](https://www.capterra.com/p/125217/Plone/) Reason for choosing ProcessMaker C-Level Execs were demo-wowed Review Source CL Charles L. Senior Software Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "BPM Development from a first time user." June 26, 2020 3.0 We have used it for two different projects. The first project was very complex and we ran into many of the issues with BPM, but we overcame it, but the end users, really did not like the software, so basically, it was a wasted effort. The 2nd project was some of the same issues using BPM, and a few new ones, but those were also overcome, but at least with this one, the end user is liking the software and using it daily. Pros The customer support service for the software is top notch, one of the best I have dealt with since becoming a programmer. The graphical interface, setting up the workflows was pretty intuitive. Installation of the software on the server was also pretty simple. Cons There seemed to be a real lack of thought or foresight, if you were using the software in different environments (IE: a dev, a uat, and a production environment). If you have variables that are pointed to a database, every time you export a workflow from one environment to the next, you have to go in and change each and every variable. Some of the important features that are available, don't come easily with the version of BPM. For example the PHP excel sheet use, was difficult to find all the parts for to be able use it, and then to install it. Also, there should be a way to export groups and roles and the users in them, instead of having to go in and rebuild each one in each environment, and then go and populate each one with the same users for each environment. Review Source Frank W. Senior Software Engineer Computer Software Used the software for: 2+ years ### "ProcessMaker - easy to use, flexible, highly customizable " November 22, 2018 5.0 Pros The best part of this software is the form designer. It's highly flexible and can easily be used to create complex forms. Another thing is the documentation. It's rich, extensive and very valuable to both beginners and advanced users. Another thing is the great support. The few times I've had to contact support, their response was fast and very helpful Cons While the form designer (dynaform) is very useful, I think it's become more complicated to format using it than in earlier versions of the software. I occasionally experience some lagging when I try to design very complex workflows. I also think the interface looks dated and needs some updating Review Source AF Afolabi F. Software QA Tester Financial Services Used the software for: 2+ years ### "Best BPM Software in the market" May 27, 2019 5.0 Processmaker is easy to use and customize. Highly recommended. Pros \- This is an open source software that allows the easy automation of manual processes. - Processmaker gets rid of the need for paper authorization with the use of digital signatures - Easy to define and create a workflow process with the use of drag and drop objects - The user interface is easy to use and understand - Easy Integration with emails and financial systems Cons \- Processmaker still has some compatibility issues with Internet explorer - License is expensive - As useful as this tool is, the ability for end users to reopen cases will be welcome Review Source SP Satya P. Managing Director Computer Software Used the software for: 2+ years ### "One of the Best and easy to use and develop BPM software" September 13, 2019 5.0 I have implemented ProcessMaker for many organizations, for many of their business processes and backend processing needs, I like the ease of development and use that this software provides with all in one bundle available using a web interface. Pros Ease of use and integrate Fast and reliable development Very good documentation Good Administration features Cons A few areas of improvement if possible should be Better logs for emails Improve code debugging features Reason for choosing ProcessMaker A few of the main reasons were development and deployment time, easy to develop and very easy to integrate with other systems Review Source Andrew O. Business Analyst Banking Used the software for: 2+ years ### "Review for ProcessMaker Workflow Software" July 29, 2019 4.0 Pros I like that simple processes can be automated and put on workflows to improve efficiency of businesses. Cons I don't like that the pricing is quite expensive. Review Source VR Verified Reviewer Senior Software Engineer Financial Services Used the software for: 2+ years ### "Workflow for the masses" September 26, 2018 5.0 It is an awesome product. Pros Processmaker is the first (after many others) that is exactly what workflow should be. The general architecture is solid. It is a great product. Although the database gets some getting used to and is a fairly steep learning curve, the designer and engine meet all expectations. It is easy to create and publish your first workflow. Complex workflows are a breeze. Cons More complex reporting requires significant knowledge of the backend database which takes time. Review Source CAR Carlos Alejandro R. Developer Education Management Used the software for: 2+ years ### "Good alternative for process automation in small and medium-sized companies" June 25, 2019 3.0 Pros \- Is an open source alternative with a good support for commercial use. - There is a mobile client for Android and IOS that allows users to manage cases from a smart phone. - It has an easy-to-use graphical modeler. - Allows to build simple process quickly Cons \- The software is better for medium-sized companies. The user management and user assignation becomes complex in large environments - There is no version control of the BPM processes. There is no way to automate the releases to the production environment. - There is no test automation for the BPM processes. - The integration with other software is mainly done through programming. Alternatives considered [Bonita](https://www.capterra.com/p/118850/Bonita-BPM/) Reason for choosing ProcessMaker The licensing model Review Source VR Verified Reviewer risk manager Investment Management Used the software for: 2+ years ### "a straight and easy to use system" October 16, 2019 5.0 Overall it is a good system to manager internal process. It is inexpensive and customer support is prompt although the team is no in united states. When process are set up, it works seamlessly. However, there is a bit difficulty to add new process. Hope vendor can make the setting new process an easier step in the future Pros easy to use easy to manage users Overall it is a good system to manager internal process. It is inexpensive and customer support is prompt although the team is no in united states. When process are set up, it works seamlessly. However, there is a bit difficulty to add new proce Cons hard to add new process However, there is a bit difficulty to add new process. Hope vendor can make the setting new process an easier step in the future Reason for choosing ProcessMaker we have some other branch was using this product. Review Source VR Verified Reviewer Business Systems & Projects Support Officer Government Administration Used the software for: 2+ years ### "Good BPM Software " March 24, 2019 5.0 ProcessMaker is a good BPM software, it allows you to design our own web forms as the start of the workflow, action by email is also a good function for manager level to approval the request. Pros ProcessMaker helps our organization to transfer many business process into digital business process. Cons I think web entry form should be more flexible for user to design based on more front-end frameworks. Interface of ProcessMaker can be more cool or not just a software. Review Source DM Daniel M. IT Governance and Strategy Insurance Used the software for: 1-2 years ### "The Use of ProcessMaker in Automating AXA Mansard's Business Processes" October 14, 2019 5.0 So far, at AXA Mansard, we have automated over thirty (30) business processes including critical ones. This for us, has reduced the delay witnessed in getting processes to be approved across the company thereby resulting in an increase in TAT (turn around time). Also, the ProcessMaker Sales and Support teams have been very helpful as they have always been prompt in resolving issues/complaints presented. They have also exhibited proactivity as they check on our experience with the software at intervals. Pros Its ease of creation of workflows , affordability and customer support Cons Its "escalation feature" is limited in functionality Reason for choosing ProcessMaker Its cost effectiveness and ease of use Review Source DM Diego M. Process Engineer Automotive Used the software for: 2+ years ### "Good choice waiting for the V3" March 20, 2019 4.0 We have implemented processes for different business areas: HR, Finance, IT, Master Data Management. All with great results. Pros We have been using Process Maker en the Version 2.x and this year we are going to implement V3. It is easy to use for final users and easy to administrate. Cons We have issues with IE and lost of information in a Supplier-configured process. Departments updating is a very tedious task. Review Source EU Elvis U. Business Analyst Insurance Used the software for: 2+ years ### "My experience using ProcessMaker Workflow Software" February 28, 2021 4.0 My experience so far with ProcessMaker has been positive but there is still some room for improvement. Pros One thing I like about ProcessMaker is that it can be accessed over the internet by using a token, making it possible to work from anywhere. Cons One thing I do not like about ProcessMaker is that it is still very much human cerntered. This can be taken care of if an automation feature is added. Review Source EE ELIZABETH E. Digital Compliance Officer Banking Used the software for: 2+ years ### "Making Processes Easier" February 28, 2021 5.0 Its an excellent software in general. I dont need papers anymore and has made working from home even more fun. Pros First of, I love that it can be designed not to require VPN access before you can use. I work from home and can easily access the company's processmaker when i want to submit my weekly and monthly reports. Cons I feel the software is too flexible that the processmaker team makes changes almost everyday. Human intervention makes using the software stressful. Review Source VR Verified Reviewer ING. SISTEMAS INFORMATICOS Information Technology and Services Used the software for: 2+ years ### "BMP very good software for processes" March 20, 2019 5.0 More than anything we use it to automate very good software processes since you can develop even if you do not have much knowledge about the programming topic with which we have basic knowledge we can develop Pros I can design my process easy to develop and design my dynaforms as we like, I have implemented with other platforms Cons That there can not be two developers working in the same process Review Source YK Yazan K. Consulting Manager Used the software for: ### "ProcessMaker - Easy to use for beginners, highly flexible & customizable for professionals" February 28, 2016 5.0 In our point of view at AAGroup, ProcessMaker was made to provide business process automation capabilities for both beginners and professionals, below is a list of our detailed view of the tool: Pros: 1) Provides the ability to design the business process workflows that with BPMN v2 compatible directly using the standard web browsers. 2) ProcessMaker has a flexible forms designer (or DynaForms) which also can be created directly using the standard web browsers. 3) The Form designer allows the flexibility to extend the forms with JavaScript and PHP code that will facilitate creating more complicated business logic on the forms themselves as well as prior forms loading and post its submission (i.e. Triggers). 4) The new ProcessMaker v3.x provided support for Smart phones and Tablets for the created processes using either the browser or the native mobile app on (Android & iOS). 5) ProcessMaker provides tools to make the BPM developer life easy, the ProcessMaker Wiki (which contain all the documentation needed), the ProcessMaker Forums (where your questions can be answered by the community), and the ProcessMaker University (which provides useful training material and videos on the tool for beginners). 6) ProcessMaker uses a standardized process using Mantis to handle bugs reporting where the issues reported by your team or the community can be tracked for resolution. 7) ProcessMaker support has good response time according to the signed SLA where they will help you resolve your issues in a timely manner. Cons: It lacks business process analysis and simulation capabilities that we see in ProcessMapper (a free cloud-based software provided from the same ProcessMaker vendor Colosa), it would be nicer to make ProcessMaker a more complete package. Review Source MT Michael T. Developer Banking Used the software for: 1-2 years ### "Improved bpmn workflow" October 8, 2016 5.0 I've been using processmaker since version 2.5 to 3 and it was excellent in converting business process model to automation. We've been using it to create credit card process, personal loan, account opening and home loans that can cater millions of applicants and it cut our time, costs and made applications faster for customer. The system is easy to integrate with other systems, now with API it's easier. It's easy to use provided with the wiki site and the customer support is top notch, they have forum that community of users help you with your problems Pros It's easy to use and well documented. Almost proper features are integrated with the system and now uses API Cons Form cannot be designed the way you want but less is more right? Old versions have slowness issue but fixed in the latest version Review Source DR Dave R. Director Sales Ops Oil & Energy Used the software for: 1-2 years ### "Easy-to-use System for automating forms and data entry" July 18, 2019 4.0 ProcessMaker has allowed us to take our old, manual processes and automate them. This has made the processes faster, more efficient and more accurate. The workflow logic means that things don't slip through the cracks as much anymore, because forms are automatically routed to the right people. Pros The ability to make previously manual processes MUCH more efficient and accurate. Cons ProcessMaker implementers used modules that we don't have access to, so we are reliant on them to make most changes. Review Source AR Ariella R. Proyect and Process Manager Information Technology and Services Used the software for: 6-12 months ### "Easy, Fast And Flexible" June 20, 2019 5.0 This tools is easy to learn, fast to create flows and flexible. We do put our own code to provide better logic to each process and reach our clients requirements which makes our process take a bit longer to be complete, but at the same time it allows us to complete them however we need. Their support is pretty good. We have had a few extended periods of response, but nothing serious. Pros It is a very flexible platform that adapts to you business instead of the business having to adapt to the platfomr. Cons Its connection time and lack of warning that you have been disconnected. In various occasions I have been disconnected and I keep working and nothing is been saved. Review Source LGI Lennin Geovanny I. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "a bpm that speeds up several internal developments and for our clients, easy to implement and use" July 27, 2019 5.0 We use it in several implementations has become one of the preferred tools of our development team to solve our clients' requirements Pros We were looking for a tool that allowed us to implement solutions in an agile way, we trained in its use and we have not stopped using it from there, it implements solutions in an easy, scalable way and does not require greater effort for its maintenance Cons The migration from version 2.9 to 3, x is not easy and in some cases it was impossible Reason for choosing ProcessMaker The company provides training in our country and we are certified as developers and its documentation on the wiki is good Review Source SR Silvia R. IT Project Manager Information Technology and Services Used the software for: 2+ years ### "Performance issues with Ver 3.x" October 17, 2019 3.0 Average Pros look and feel- the upgraded apperance is more appeling Cons Existing performance issues for big processess without work around; and recurrenet, inconsistent errors with Chrome and Internet Explorer. Review Source AM Ariel M. Web Developer Information Technology and Services Used the software for: 2+ years ### "Great support " June 28, 2020 5.0 Great experience Pros This software is user-friendly. It helps us to keep a record of everything in the organization Cons The only thing that I don't like is that there are so many updates Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.