# Page 3 | ProcessMaker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ProcessMaker the right Workflow Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118311/ProcessMaker-BPM-Software/reviews --- ProcessMaker 4.5 (174) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ProcessMaker ## Showing most helpful reviews Showing 51-75 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PD Pratyush D. Developer Used the software for: ### "This is a good platform for creating BPM projects but it's too costly." July 9, 2015 3.0 It,s a good BPM software. The work flow and form generation, user authentication, less coding are good but i face some big problem Which i describe below First one - expanding grid in horizontally-'if i have multiple fields in a grid then grid expand horizontally and generate a scroll bar which is not a user friendly structure. Please Solve this issue. Second one - your formulas for grid fields i.e. when we divide two grid field and outcome is decimal number then the formula property round off the decimal fields i.e. if outcome is 2.4 the it show 2 and outcome is 2.6 then it show 3'. Its a very poor outcome of formula property. If any project not required rounding of numbers so what the developer do. Think of it. Third one - your form looks and feel is very poor. All the fields are align vertically. We cannot arrange them as desired. Fourth one - we cannot refresh the browser cause when we change some code on form and we want to see the output the we have to go at designer tab and select the project and the go step by step on that page for output. These steps are taking too much time and make processmaker performance down also developer performance. Please resolve this issue. All these problem i have faced in Processmaker 2.8 community version. The overall opinion of mine is that this BPM software is not suitable for complex requirement, only for plain and straight requirement. I'm Sorry for my wording, if anyone hurt. Please resolve these issues so processmaker can work better. Thanks Pratyush Kumar Dubey Review Source RH Robin H. Director of Technology Education Management Used the software for: 2+ years ### "ProcessMaker Workflow" July 23, 2019 4.0 Quickly transports forms Pros Ease of use and quickness of filling out and approving forms Cons We need to be able to check in partial orders. Reason for choosing ProcessMaker ProcessMaker bought out EdAutomate. Review Source MM Maimuna M. Software Developer Banking Used the software for: 1-2 years ### "Automation made easy" July 23, 2019 5.0 we have reduced the use of papers. Processes are being automation and this has led to reduced cost of printing Pros The ease of use and ability to customize to suite need Cons The bug that swaps variable during the flow of a case Reason for choosing ProcessMaker Based on reviews by other companies using it Review Source VK Victor K. Software Developer Banking Used the software for: 1-2 years ### "My Review" April 25, 2019 4.0 It has been a huge cost saving project and value-adding project to the organization Pros Its ease of use and Process Reusability is top notch Cons It's sensitivity to external services. The platform depend has a lot of vulnerability to external services failures Review Source VR Verified Reviewer Analista Information Technology and Services Used the software for: 1-2 years ### "The good thing about ProcessMaker" May 23, 2019 5.0 It is super good, in general it brings everything necessary for the creation of projects Pros Its ease of working, it saves the design of html and super implemented to what a client wants Cons That for mobile are different attributes that for web Review Source RC Rodolfo C. Analista de Procesos Consumer Services Used the software for: 6-12 months ### "Process Maker REVIEW" March 19, 2019 4.0 It is very useful to create workflows and for start measuring different kind of process. Pros It is easy to build a workflow and to send emails including variables. Cons It is difficult to create some triggers. Specially those that include an input document. I suggest to include an option in the email sending buttons for attaching documents that are in the input document data more easily. Review Source AJ Angel J. Director of Technical Services Higher Education Used the software for: 1-2 years ### "No so easy..." June 26, 2020 3.0 Pros It works, somewhat and though we did not want to customize, we could and we did. Cons Too much customization and did not meet all the needs we requested. Review Source Tobel A. IT technician Law Practice Used the software for: I used a free trial ### "ProcessMaker Review" February 16, 2022 4.0 low code made work easy for me, you need no advanced IT knowledge to get along with this software since the software can handle backend connections and manage exceptions without any input from users needed. Pros The API integration is amazing, different software from different developers collaborating in the most efficient and effective way. Cons unable to locate the email feature in process maker4 of which i was using in version3. can't get this change right. Review Source VR Verified Reviewer Application Developer Banking Used the software for: 1-2 years ### "Business Flow made easy" March 19, 2019 5.0 Pros The fact that it is user-friendly and easier to use. Cons Debugging can be sometimes difficult, and inability to automatically convert 2.x processes to 3.x Review Source EX Emily X. Technology Project Engineer Information Technology and Services Used the software for: 2+ years ### "Nice Product that do helps us a lot" January 28, 2017 5.0 We have been using ProcessMaker for our business workflow in different departments for the past 2 years. It has been giving us a lot benefit when talking about managing process and monitor the status of workflow. Thanks to this product. Review Source SW Suminda W. Tech Lead Computer Software Used the software for: 1-2 years ### "ProcessMaker BPM review" October 17, 2019 4.0 Missing some basic features Pros Simple configuration , simple coding and easy to develop UIs Cons Very difficult to make a reports. And also developing plugins. Review Source ME Mostafa E. HR manger Used the software for: 6-12 months ### "Good Program in Workflow" December 16, 2017 5.0 its really good program just need pet training for use also need to make it low cost Pros Work Flow is The Perfect - start up company also will be very useful for it - its easy to control the employees time sheets and Absences Cons Over Cost Per Month for 100 employees, not every one can use the work flow designer easy ,we have to make team and start give them training how to use the program Review Source EE Edgard E. Auditor Assistant Manager Insurance Used the software for: 1-2 years ### "The Smart Choice on BPM Selections" July 23, 2019 4.0 This solution came pretty handy in solving issues of communication between departments and follow up of issues. Pros The easy to customize interface and configuration capabilities allowed us to automate old processes in to web based solutions. Cons There's room for improvement in the form of pre-programed options such as re-open cases or the deletion of them. Review Source RG Ray G. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Simply amazing!" February 2, 2017 5.0 I love this software! It's full featured and does exactly as it promises. The walk-throughs are great too and the wiki details are out-of-the-box helpful. Great job. I didn't rate the support because I'm still on the community edition but taking a quick look at the community forum, it feels like support would be there if I needed it. As a side note... I did have some initial challenges with the install as it takes some technical skills I don't have and the CEO got wind of it and reached out to point me in the right direction with a link to some auto installers - https://bitnami.com/stack/processmaker - the one I used worked perfectly and I was up and running in 4 minutes. Pros Features do what I need them to do Cons Could use some design elements on the Workflow icons that may help visually differentiate tasks Review Source SF Stephen F. Lead Consultant Financial Services Used the software for: 2+ years ### "Have worked with Processmaker for years now, great product and great company" March 20, 2018 4.0 Pros Procewssmaker is a very powerful workflow management tool. Easy to create even complex streams very quickly. One of the nicest things is the ability to get started with the Open Source version of the tool before purchasing a commercial license. Cons In the many years that I've been involved with Processmaker, I can't think of anything negative to say. Review Source AA Ala'a A. Software Developer Information Technology and Services Used the software for: 6-12 months ### "It's a very useful and helpful software. " January 20, 2018 4.0 Pros I don't need to write a lot of code ,PM did lot of things instead and if not; there are a really good APIs and documentations. and I like how I can create email template as I want. Cons I think it has a weak point in reporting, i wish if i could get a sufficient reports about processes. Review Source RN Rick N. Senior IT Manager Used the software for: ### "I started 3 days ago and able to create a workflows for training. It's an easy product to pick up." June 4, 2017 3.0 Pros I'm only 3 days old on the product usage, can't comment much at this moment but overall I consider this is an easy software to learn. I follow youtube demo effectively but still hunger for more knowledge Cons The pricing level is not available. As a new comer to use your product, we need more video demo on "how to create". This will help user to know your product a little in depth on more complicated workflow Review Source AG Abhijit G. GIS Developer Information Technology and Services Used the software for: 6-12 months ### "Great software " September 12, 2016 4.0 Me and m team thinks this is a great software ..its something like opensource SAP. At Start it was a little difficult. new REST API is great move taken by company. Pros Easy to use . Visual interface of the process designer Cons Currently supports only MySQL database . Review Source KN Kim N. R&D Director Used the software for: ### "A Nice free software, easy to use but lacks some basic functionalities" February 17, 2016 4.0 I have over a week experienced with Process Maker, this is a good software in overall except some minor issues that should be improved. Pro: Ease of use, excellent documentation Cons: There are some functionalities that I would like the software to have - Unicode support: I was unable to neither use Vietnamese nor Russian. In fact, I could type but the software could not save and display correctly. - Copy & Paste: I was unable to copy and paste a component - MultiSelection: The software does not allow to select multi components at the same time. - Lanes arrangement: Once I put a Lane in a Pool, I could not rearrange it. - Lines and joints are displayed incorrectly when sizing the canvas. I had to readjust them. - Slow response from Customer Service: I had a problem right before my presentation, and had send an e-mail to Customer Support but did not get response until I fixed it myself few hours later. I had to postpone my presentation. Review Source TS Tyler S. Assistant Director, Enterprise Applications Information Technology and Services Used the software for: Less than 6 months ### "Great workflow product" September 1, 2020 5.0 Very good so far. I'm really looking forward to rolling out across our University. Pros API Integration was a must-have for us. Our previous workflow product did not have API integrations and thus, could not execute commands to other systems. Cons Steep learning curve. Still requires IT intervention (milage may vary from company to company) Review Source VR Verified Reviewer Principal Solution Consultant Information Technology and Services Used the software for: I used a free trial ### "Cost effective Enterprise BPM " December 14, 2018 4.0 Great Software. Can improve further on support team Pros Even-though, ProcessMaker Workflow Software is based on Open Source, it has the features and capabilities like any other Enterprise version Business Process Management software or solutions. Cons Very few support and implementation team on South East Asia region. Review Source EF Eric F. Director of CCoE Beijing China Used the software for: ### "It is most powerful yet flexible workflow system I found after 2 years hands-on experience. " March 2, 2016 5.0 I took position as VP of a small company 2 years ago. Before I found processmaker, our daily operational processes such as expense claim, leave application, staff reviews were almost conducted manually with MS excel as the sole tool. After I did a few research, I selected processmaker to automate these processes by myself (not the developers reported to me!). The reasons i stick to processmaker are: 1 it is complete open source, with sufficient instruction and self guided support. 2 it is powerful and flexible and easy to pickup. I used to be a good programmer but it was almost 20 years ago. However it takes me no much time to know how to injet my business logics into the drag and drop workflow using PHP which I haven't touch before landing on Processmaker. Processmaker provided very detail instructions from simple workflow design to advanced topics such as RESTFUL API. Review Source OM Omar M. applications specialist Information Services Used the software for: 6-12 months ### "easy and quick use with the process" June 19, 2019 5.0 we were working with the purchasing department,all process were registered on excel but didesnt working eficiently. Process Maker helped us greatly. Pros It is very easy to use It's very easy to development because you don't need an external develepment tool. Cons when use for long time the process maker system is become slow. Review Source OM Olivier M. R&D Engineer Used the software for: ### "Great application, have embedded it with GLPI (IT management: asset + incident/request)" June 11, 2015 5.0 Experience: have developped a GLPI (http://www.glpi-project.org/spip.php?lang=en) plugin to embed ProcessMaker into our ITSM (IT service management) application, in order to provide our network (ARaymond network) dedicated ITIL processes (IT Infrastructure Library: implemented processes: Change Management, Release Management and specific User Management process). Used by more than 2000 end-users and 150 Technicians. Configuration: VM 4 core CPU 16GB + Windows 2008 Server + IIS7.5 + PHP5.4.14 x64 + mySQL5.6.10 x64, hosting GLPI + ProcessMaker + Piwik Pros: easy to install (don't need to install anything on client side: web application only: PHP and mySQL), easy to use. Can be embedded with other software. Good and detailled wiki about usage, and interfaces. Cons: sometimes some minor browser issues when using the designer. Review Source JC Jeremy C. Product Assessment Specialist Biotechnology Used the software for: 1-2 years ### "ProcessMaker" September 8, 2020 5.0 Pros Flexibility of software for custom process solution Cons Some bugs, but were addressed by customer support. Review Source Similar Products Featured