# Page 4 | ProcessMaker Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is ProcessMaker the right Workflow Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118311/ProcessMaker-BPM-Software/reviews

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ProcessMaker

4.5 (174)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of ProcessMaker

## Showing most helpful reviews

Showing 76-100 of 174 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RB

Rachel B.  
Business Process Improvement Manager  
Banking  
Used the software for: Less than 6 months

### "Easy to Configure and Great Support!"

July 1, 2020

5.0

Pros

Really easy to build and configure - even for someone with no coding experience. Great customer service.

Cons

Missing certain features. Difficult to build PDF outputs for retention in our systems. Support from our sales engineer has been top notch

Review Source

VR

Verified Reviewer  
Consultor Independiente  
Computer & Network Security  
Used the software for: I used a free trial

### "perform BMP fast, easy and safe"

August 20, 2018

5.0

Very intuitive, he helped me to make an IT governance process diagram. easy way.

Pros

intuitive, fast to use, excellent tools for processes.

Cons

lack more languages, minor problems in navigation

Review Source

PR

Paul R.  
change manager  
Program Development  
Used the software for: 1-2 years

### "Just Love using Process Maker"

January 26, 2017

5.0

WAs able to learn how to use it and export models within a day. Work mates found it useful and are considering using it as well. The built in Dashboards made me look like a star

Pros

Ease of use an feature sets

Cons

I used to dislike their older interface but the latest release is sweet

Review Source

PW

Peter W.  
manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "The software is really powerful! It helps us improve our work process and customer experience!"

March 17, 2018

5.0

The software help me clarify my work progress and help improve my client experience!

Pros

Powerful functions! And offer community edition for startup companies. It is really useful and powerful. I am planning to put all my process on it.

Cons

I would suggest the development team could provide more tutorial or other video training course. I did have difficulties in learning the operation of the software.

Review Source

JU

Jasneet U.  
Business Analyst  
  
Used the software for: Less than 6 months

### "It was different than Visio, which I am used to"

May 11, 2017

4.0

Pros

It was easy to create dynaforms and templates. I also found the ability to save dynaforms and import them very handy. I liked the overall look of the dynaform created

Cons

I found it extremely difficult to extract processes, then import them again. I had to redraw my processes. I also wish there was a way to align arrows horizontally and vertically, and equally space them.

Review Source

FS

Fuad S.  
Sr  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Really easy to use "

August 24, 2017

5.0

Pros

Easy to use and gives my business more value. I installed really fast and start using with small capacitation.

Cons

I would like to have more youtube videos about the use and some small customizations. At this moment I don't have any problem that is why I don't have any concern or problem.

Review Source

Response from ProcessMaker

August 25, 2017

Thanks for the review and recommendations. We are always trying to produce more videos.

TA

Tarek A.  
CEO  
  
Used the software for:

### "HR Department Workflow "

June 5, 2016

4.0

The software has been tested on the issuance / management of holiday requests, compensations, allowances, bonuses and attendance in both English and Arabic. We also worked with Stock management processes such as stock-in, stock-out, and purchase requests , also in both languages at different clients. There were no problems experienced after the final Implementation and Go-live stage up to this day. Note: in low-IT awareness organizations, It is much better to Implement the software with the presence of an IT department and a dedicated IT manager who understands business process well for the better administration of processmaker. We highly recommend this software application.

Review Source

shahram H.  
Factory Manager  
Food & Beverages  
Used the software for: I used a free trial

### "Easy to use"

September 26, 2018

5.0

Pros

This software is easy to use and a user friendy

Cons

This siftware is my recomendation to other factories

Review Source

VR

Verified Reviewer  
Master Software Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Very easy and friendly tool"

March 22, 2019

5.0

Pros

Easily UIG, good and efficient architecture, many ways to connect and communicate platforms.

Cons

is not popular yet, and we can not find documentation and examples.

Review Source

Tulio B.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "I'm satisfied, but migrating from version 2.x to version 3 is not so simple."

December 18, 2017

4.0

Pros

It allows me to perform countless validations of activities and flows in an integrated way with numerous market or independent solutions, generating even more value for my clients.

Cons

They could support more the software factories that like us are spreading the software and also generate a base of solutions and examples already developed so that we can use as cases. Missing a versioning of the flows for it would be very useful.

Review Source

GG

Gustavo G.  
Technical Manager  
  
Used the software for: Less than 6 months

### "The best wf software I have evaluated"

August 24, 2017

5.0

Pros

I am using the ProcessMaker in my organization, and I can say it is very well designed. Easy to use interface email alike, and with set of really powerful process design and use tools

Cons

It is difficult, it is very well designed. Perhaps that you could have more predefined processess or a market to download them

Review Source

NO

Nnaemeka O.  
Business Analyst  
Banking  
Used the software for: Less than 6 months

### "Seamless Process"

March 19, 2019

4.0

Pros

How seamless the process is and how easy it is to learn

Cons

I am still getting used to the overall architecture

Review Source

SP

Satya P.  
Managing Director  
  
Used the software for:

### "Most User friendly and Powerful BPM suite"

July 27, 2015

4.0

Pros : Comprehensive (Design, Execute, Report and Administration) all at one place Light weight User friendly - Business Users can use it, no technical help required for most of the work. Highly Customize-able Horizontal and Vertical Scaleable Architecture Plugin Architecture Cons: none Experience : We have worked on this software for a almost 4 years and have found it that is suits all the needs of any large organization and practically I believe it can handle any kind of challenging requirement and above all can out perform any existing BPM suite.

Review Source

JS

Jemiris S.  
Developer  
Computer Software  
Used the software for: 2+ years

### "good"

March 28, 2019

3.0

Pros

Functionality and the workflow of the software

Cons

Sometimes it's not much known by everyone

Review Source

LM

Logeswari M.  
Developer  
  
Used the software for:

### "3 Months of experience in the Process Maker "

December 17, 2015

3.0

Positive: 1. Easy to develop the workflow 2. Reduce the time in the development part Negative: 1. Many features need to be build in the process maker 2. Please provide many plugins, web services and dashboards for development 3. I need to clarify and i need the example videos for following concepts: 1. Events 2. Black Box Pool 3. Data Object 4. Data Store 5. Group 6. Losco 7.Marker Types 8. Message Types 9. Task Types 10. Case Scheduler and Cron

Review Source

AM

ALI M.  
  
  
Used the software for: Less than 6 months

### "MY COMPANY"

July 30, 2016

5.0

IBM® intelligent business process management (BPM) solutions improve the visibility and control of your business processes. As a result, they can help differentiate your business from the competition, deliver the right goods and services and meet the demands of your customers for consistency and convenience.

Review Source

AS

Adrian S.  
CTO  
  
Used the software for:

### "Solid OpenSource Business Process Management from day 1"

October 9, 2015

4.0

Since the very beginning around 7 years ago, we use the Community Edition of ProcessMaker and are very pleased about its functionality, design, develpment and scalability. Unfortunately, since the enterprise version is for large corporations, none of our projects have benefited from it yet. Thanks for all the good code the developers of ProcessMaker wrote and made our projects successful. We will be using PM 3.0 now with REST functionality and are thrilled to integrate this software easily into 3rd party software solutions now.

Review Source

RH

Raymundo H.  
BS Analyst  
Computer Software  
Used the software for: I used a free trial

### "A fiendly and powerfull tool for workflow"

May 24, 2019

4.0

Pros

This was an incredible opportunity for me to learn about workflow, since is my first time working with this, ProcessMaker helped me to understand the basics so intuitive an easily.

Cons

Is a personal theme, but other language rather than PHP would be better to become this software a more efficient and friendly tool, but this is a technical topic, so is irrelevant for the features that this language provides.

Review Source

ML

Martin L.  
IT Manager  
  
Used the software for:

### "Excellent Value from money"

June 10, 2015

5.0

We have been able to implement multiple business processes in Process Maker, simply by watching a few examples on Youtube. The software (Particularly in the latest v3) is extremely simple to use once the basics are understood. The platform is stable and provides multiple methods for integrated with other business systems such as CRM, ERP or Reporting tools. In addition, it provides authentication integration (LDAP and Active Directory) meaning we don't have yet another user list to manage.

Review Source

FS

Farrah S.  
Office Assistant  
Higher Education  
Used the software for: Less than 6 months

### "easy for users"

June 26, 2019

4.0

In summer 2018, I participated in the 10-day training but did not take the certification because I was not involved in architect tasks. To date, my institution has not asked me to use this software. Our trainer was excellent!

Pros

Forms are easy to design and there doesn't seem to be any options missing to meet all user's needs from check boxes to upload functions.

Cons

the flow charts for taskflow was a little cumbersome.

Review Source

SGK

Satya Gopal K.  
  
  
Used the software for:

### "Detailed yet convenient"

March 18, 2016

5.0

Seems to have all aspects of an enterprise workflow. Easy to install. Has a lot of options. Good wiki and forum to provide details of options. Need knowledge of PHP and Javascript to utilize all features.

Review Source

mO

mat O.  
  
  
Used the software for:

### "Workflow Software "

January 27, 2017

3.0

wonderful workflow design software that needs improvement of the area of usability for beginners, there is need for a comprehensive user manual, workflow design guide.

Review Source

Response from ProcessMaker

January 27, 2017

Thanks for the feedback. Regarding tutorials, you might find these useful in the future: Video tutorials - http://www.processmaker.com/tutorials Step by Step Guid to Creating your First Process in 10 Minutes -http://wiki.processmaker.com/3.0/CreateBPMNProcess10Minutes

LS

Lourdu S.  
Process Developer.  
  
Used the software for:

### "ProcessMaker Workflow Software Review"

December 7, 2015

4.0

Dear All, I am very much happy to share my reviews about ProcessMaker Workflow Software. In my 2 years of in Software Development I see this tool as a Great One. PMWS is a very good software which helps to finish the task within in short time with a quality and fulfilling the full User Requirements and also Ease of Use. Overall I am very much glad to find a Tool Like this and work with it. Thank You.

Review Source

PRCCK

Phani R C Chowdary K.  
Solutions Architect  
Information Technology and Services  
Used the software for: 1-2 years

### "10 on 10 - Process Maker is a must to have Workflow Engine"

February 22, 2017

5.0

I've been into the BPM space and Digital Transformation for the past decade. Process Maker makes one of the wisest choices when looking for a capable and comprehensive Workflow and BPM softwares.

Pros

Web based Process designer makes it really easier to access, create and amend your workflows on the fly.

Cons

At times the system seems to lag when designing complex workflows.

Review Source

Response from ProcessMaker

February 22, 2017

thanks!

JjL

Jeremy jay L.  
Bpr specialist  
  
Used the software for:

### "Review of Processmaker"

November 15, 2016

3.0

Easy to use and very empowering for the business to create tactical workflows which do not require much of systems integration Needs improvement on the BPMN Process flow notation and be more model driven. Process configuration would be faster if based on the process objects rather than accessing the widget panel

Pros

Easy to use

Cons

Weak integration capability and few connectors readily available

Review Source

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