Who Uses This Software?

Bookerville is designed for vacation rental managers (or owners), resort managers, B&B and inn managers, corporate housing, and more to effortlessly manage 5 to 1,000s of properties.


Average Ratings

160 Reviews
Value Ease

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $42.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Bookerville
  • www.bookerville.com
  • Founded 2010
  • United States

About Bookerville

Bookerville offers the best, world-class features for less cost, making Bookerville the best value in the industry. Rich integration with AirBnB, FlipKey, Booking.com, HomeAway / VRBO, and dozens more. Free 30 day, no credit card trial, flat subscription. Automated Owner Statements! Too many great features to list here. Let us show you why so many managers are willing to take time out of their busy schedule to give us a 5-star rating. Ideal for multi-property managers.


Bookerville Features

  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

Bookerville Reviews Recently Reviewed!


Great web based Rental property management software - full featured and affordable !

Jan 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's web based, and affordable, exports to accounting programs, links to vacation rental listing site calendars. Has automated emails to guests, owners, and staff.

Cons: Very little. The size of email template preview doesn't allow size change.

Overall: I have been managing vacation and annual rentals for over 10 years. I have used several different software packages over the years, but when I needed to get a more mobile solution I went searching. (Side note - I am a software developer and if I had the time I would have written my own.)

I found Bookerville and was intrigued with the easy to use interface. Then after the free 30 trial I bought it. I haven't been disappointed yet. The company support is outstanding. Bug issues are addressed promptly. Product enhancement requests are encouraged.

What I love about it - it's very easy to get your properties setup and start scheduling your guests. It's also affordable, entry level costs with full features that you could pay so much more....I know I did it the hard way for too long, now I have automatic emails to guests, cleaning crews and owners, calendars that link to my listing site calendars, income and expense tracking, etc. There so many other features that I needed and it met the requirements.

I highly recommend it, although to use all of the features will take some time to set up. The default email templates are ok to use and customizing them is simple. Online help is good, and the forums are helpful. Most set up questions have all been asked and answered and are available to review.

Recommendations to other buyers: Ease of setup and use. Novice users can be productive quickly. Online help and forums are available.

Time Saver! I can't imagine going back to the OLD way of managing our homes...

Jan 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of function. There is a small learning curve but not difficult even for my 48 year old brain. The videos and forum is helpful

Cons: Not really a con but I do like how Airbnb treats its calendar. I like that they will block off a day prior or after every reservation for cleaning..etc automatically. As it is now in our 4 bdrm because I don't check-in a guest the day someone departs I have to manually block off that night as a maintenance booking so no one tries to book it.

Overall: I was on the fence about getting software. I'd been doing fine via Word and manually inputting/adding/organizing everything myself for 10+ years on 2 properties. Was it going to be worth the additional cost yearly? Well I've had the software a year and would NOT want to be without it. Its such a time saver and as a mom of 3 who runs her own business that is worth its weight in GOLD! I love the simplicity. I love that everything looks professional. I LOVE the GATEWAY with PayPros/Authorize. I love that the info is in the cloud and no matter WHERE I am, I can access what I need. I just can't say enough. The price is perfect for us. We don't make a mint off our rentals and don't charge a fortune so I appreciate the pricing Bookerville offers. I'm still finding new things along the way with this software and each new discovery makes my life a little bit easier. I've had a few questions along the way and both times my questions were answered within 24 hrs. The videos have been helpful as well. I just did my quarterly taxes and WOW! So much easier inputting needed dates and pushing a button. Time Saver!!

Recommendations to other buyers: No but I'm happy to share as ideas come to me ;) I like the idea of the mobile app and that they've even put one out. I wish it were a bit more streamlined but that may be above this pricepoint and could very well be more due to user error (my lack of knowledge). Its one of the things I'll be tinkering with using over next couple months....

LOVE it! LOVE it! LOVE IT! - So professional and So easy!

Jan 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Cons: Would love to be one stop shop - to be able to upload my signed rental agreements into the guest page so everything is there. Also DO NOT like the change on the notes section where you now have to click to edit. Liked it before when you can just type and save ----- Would love to see a "Refund Security Deposit" yes or no box? When I get bookings from say Airbnb I don't need to send the guest the SD when they book say thru bookerville or VRBO I do have to send them the SD I am constantly going back and forth checking .. then I am just writing over and over in your note section send or don't send. A box would be great! also with that, a box as to where the deposit is/with for example deposit is still in paypal or deposit is with airbnb etc.. or checking account... does that make sense?

Overall: I have been with Bookerville for over 2 years now and I love it. The automatic email sent takes the worry out of forgetting to send guests their welcome packet and payment reminders. The booking process on my website looks professional and it is really user-friendly for my guests! If I ever have an issue with the program (one time and it was my issue, not theirs) or not understanding how something works I get a response via email within 10 min! I have even called and they pick up! I love the integration with PayPal again making it really easy for online bookings! I WOULD HIGHLY RECOMMEND TO ANYONE !

Recommendations to other buyers: see above

Unbeatable compliment to any business. User for more than 4 years.

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This software grows with your business. The Owners and technical support is second to non. They are always willing to listen to new ideas & requests and always happy to work with you. The system is so easy to use and there is always help on hand if need be. Tons of customisable features with new ones being added all the time to keep up with the changing market place. Can be managed from any computer or mobile device with Internet access which is a must when chasing bookings in todays competitive market. Calendars can be easily synchronised with various Rental Portals, so your business is always up to date. Intergrates with various forms of Payment options. And so much more.

Cons: There is really not much that is not to like about this software. Currently the Maintenance section is a work in progress which we are looking forward to testing.

Overall: The main benefit of having this software is no need to employ additional staff, as the system does it all for you.

THE BEST DECISION I HAVE MADE

Oct 02, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: First I must say that when I was searching for a booking engine there were many problems with other companies that would not work for my application. I am a Bed and Breakfast. A small property with only 4 rooms. This was a determining factor for my decision in choosing Bookerville.

I was offered a free month to see how it worked for me. I could not use it right away and my 30 days expired. John Amato extended my free trial happily. I have this software system for under a year now and with all the issues I have seen with regular email and other software, Bookerville overcame my expectations in a positive way.

Bookerville offers property breakdown, Custom option offerings to my guests that I can list for a fee or for free. I choose the PayPal option with the 50% deposit.There are many more ways I can use this software, but I do not at this time need to utilize them. I like to offer simple and basic information. Most guests that have tried this site in the beginning asked for me to help them. It was easy peasy for me to do what my guests needed. After a while my repeat guests have been able to book on their own.

There were 2 occasions that the time out was not understood by the guests and the reservation they were working on Timed Out. I called John Amato, the go guy I have always spoken to and emailed. He explained to me about the Time Out thing.

Then there was just recently where a frame was stuck and I emailed John Amato. He found this issue within minutes and corrected whatever it was. I have nothing but great things to say about Bookerville and the software that is offered at a very reasonable rate . What is great is if there is an issue John Amato deals with it quickly and correctly. John emails me and gives me direction on emails and tells me what the issue was and how to overcome it.

I had a past software issue with a different company that was so large that they let me wait 3 days before they got back to me since they did not have a phone number to reach them with. I lost business soI left them.

The 2 issues for my Bed and Breakfast is not a big problem, but John takes this seriously and I feel he goes all out to get the answer and fix the issue. Not hours but Minutes. No lost business or revenue.

Thank you John Amato and his team.

Salvatore R.

Hudson River Valley

New York

Bookerville changed my life forever!

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to read calendar & automatic emails.

Overall: I started w/ one vacation rental....had a paper calendar...then I had 4 a few years later. I was always seen carrying around my 4 paper calendars & would drop everything to respond to an inquiry no matter where I was...then I day I thought, there has got to be a better way! I felt like I was always typing out the same emails with quotes, directions etc.. Then I researched booking software, did 2 other 30 day trials w/ other companies & I didn't like it. My world was changed the day I logged onto Bookerville & started my 30 day subscription! It took about a 1/2 day to get familiar w/ it & enter my 4 properties! I was absolutely besides myself when I woke up the next day & 10 emails were sent out on my behalf! The owner, was a phone call away & helped me get it going when I had a question. I know run 6 properties, there is no way I could've done it w/out Bookerville! I've had other companies contact me to switch. That will never happen. I love when guest book directly on my website & say that my booking system is so easy! Thanks Bookerville,

Signed, One happy customer in the Smoky Mountains!

Excellent Product!

Jan 25, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: flexibility to customize it to my exact needs for each booking if needed

Cons: setting up the rates, length of stay and check in date restrictions - I only do it once a year so I have had to write instructions to remind myself of the steps involved - a bit cumbersome

Overall: I have been using Bookerville since 2014 and I cannot say enough good things about the software, my workflow using their software and the customer service I receive. Bookerville allows as much or as little customization as you want for most templates. Automatized e-mails are easy to set up and safe me tons of time. I only have one property and I manage it myself, but I would hate to go back to doing it all without Bookerville! The only issue I have with the software is that setting the rates, length of stay and rules for check in days is always a bit cumbersome but I only do it once a year so it is no big deal. Customer service is fast and personalized and in the USA!

Recommendations to other buyers: I would like to receive a notice when someone posts a review rather than having to run the review report to see if they did.

Best Option for the Money!!

Oct 29, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost - great value!

Features -

- channel manager available

- integrates a calendar and booking feature into my website

- calendar sync

- how to videos

- easy to use

- cleaners have access to their schedule on line

Cons: - The software is set up for 90% of all properties. I've only got 5 properties but between my main 2, they sleep over 40 people. To keep these properties booked I base my rates on a few different features. My main Con, is on Guest count, in summer, my base rate is based on 22 or less on my larger property. In spring and fall, based on 18 or less, and winter 12 or less. Above those counts, there is a per person rate, summer, because of pool maintenance its higher , winter its less. Bookerville's allows me to set one guest count allowed under base rate and one rate per person per not above that. So the rates aren't as flexible as I'd like

- its a bear setting up the Rental Agreement.. especially if you've got a detailed one... sleeping over 40 people, with pools, hot tubs, water front.

- no phone # to call. Got a question, you'll email and get an answer, usually pretty quick. But is not always easy to explain the issue which kind of makes it difficult.

- my cleaners have IPhones. The schedule is available in calendar form, but for the iPhone, it is not clear the exact check in or out dates.

Even with these cons, the software is well worth it. The Pros far outweighs these and are some many features, I've still haven't begun to use.

Overall: It makes my Life easier

Bookerville is a superior reservation software program. I highly recommend purchasing this program.

May 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is very easy to use and update. The features with being able to synchronize calendar with Airbnb and other listing sights is very helpful. Our office staff had no problem learning the program and the technician support is excellent and they are terrific about adding new features and report functions that make our daily tasks more efficient.

I am extremely thrilled about the work order feature and housekeeping applications that have been recently added. The staff at Bookerville are very competent and my vacation rental business with 65+ properties has had many daily tasks and functions made more efficient and productive since I have started using the Bookerville Reservation Software Program.

Cons: I would like to see the owner statement reporting section with more features and capability and the software technicians at Bookerville have already provided feedback that they are going to be enhancing the reporting features.

Overall: Reduced work load

Less scheduling errors

Easier payment features

Better able to advertise and synchronize calendars with other listing sites

Very easy software

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It syncs with other major websites and it is easy to understand. Rep answers all questions in a very timely manner and if there are suggestions then rep always has an open ear and tries to implement owners wishes. When I started using this system I was sacred that it would be too complicated, but it is easy and I have added more and more properties within the last years.

Cons: I wished this booking system could summarize net rental values, at least I have not been able to get to those numbers or did not do it right, but it is important to have a recollection on what each rental brings in as net income. Otherwise, there is nothing I would change.

Overall: We as business owners saved a lot of time due to this automated booking system. Now we can spend more time with pampering guests.

The Waterfall House, A Stream Side Cottage, The Esophus..all recommend

Mar 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was pretty much dummy proof, the instructions to set up were step by step, numbered and when there was a question, management was very quick to reach out to answer questions. We used the software primarily for reservations, and intend to use it as we grow to monitor housekeeping

Cons: When you select the date, sometimes it is hard to know if you are picking the day or the day after, need to edit every once in a while.

Overall: I manage 15 vacation rental properties and have tested three properties this year with Bookerville as we worked to overcome obstacles created within the Homeaway/VRBO market. The software after a slight learning curve was easy to operate, offered basic functions as well as very good integration with our credit card processing company. As with any software there is a learning curve, the management was very quick to get back in terms of customer support. This year we will be adding another 20 properties once we open our new tiny house resort.

Recommendations to other buyers: I am not a computer rocket scientist and it is very manageable to get your property up and listed and allow guests to self pay.

Using Bookerville for years!

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it automatically sends my clients email informing them of payments, updates, and check-in information. Everything is neatly organized and all within a click of a button. I can set up a form and have it send email x amount of days before my client checks in. I also like that it automatically updates my other calendars on Homeaway.

Cons: Having so much to choose from sometimes gets confusing but with so may different people using the software it caters to all. I would also love to see an app for owners to be able to use on the go.

Overall: We have been using Bookerville for many years and love the support that they give us. They are always quick to answer emails and will give a call if it is needed. I have told others who are just getting into the "rental" world about Bookerville and they agree that it is a great booking site that has everything that you need. If it doesn't all you have to do is suggest it and who knows your idea might be the next big improvement! Excellent service, excellent site!

Recommendations to other buyers: Don't be overwhelmed by all that is available. The tutorials that they have come in handy are great!

A Growing Goldmine

Dec 14, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service & constantly adding new features.

Cons: The auto-responder emails dont work through VRBO (they look all HTML and none of the links work). Also, clients cant simply click "reply" on the auto-responder emails.

Overall: BookerVille is an awesome start up platform. The customer service is great and they always get back to me right away. They are constantly evolving the software and adding new things. Once they can get 100% integrated with VRBO, FlipKey & other online rental sites they will be the best bang for your buck out there!

Recommendations to other buyers: Make it so you can upload more than one photo at a time and you can move them around easier than one up or down at a time (takes forever is you have a lot of photos). Keep up the great work!

Bookerville is by far the BEST

Sep 01, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I'm a property manager for several beach townhomes. I looked at a lot of different softwares before I chose Bookerville, including going through free trials, looking at screenshots, calling other developers etc. I chose Bookerville because I really think Bookerville has nailed it.

It is incredibly easy to use, quick to set up initial properties. Its very intuitive, and when you do come up on something you are unsure of - the support is excellent. The developer team gives personal attention to direct inquiries, but in most cases the Online Help Forums have it covered quickly.

The Huge Variety of One-Click Reports are great and a big help for Owner Accounting, Taxes, tracking seasonal trends etc. A couple of the biggest things to me are the side by side calendar comparisons I can just glance at and get an immediate idea of what is open - very helpful for booking interactions. And when I am logged in - that same calendar becomes color coded for a quick review of who has paid, signed contracts, etc. There is a lot of flexibility power in the software. Entering Bookings is also a snap.

Importantly - its a very good price point. It's a sliding scale based on my number of units, and I can add and remove properties without penalty or excessive trouble or cost.

Overall I've given it 5 stars. For the record I am a software guy myself. Ran a software distributorship in the 90's. I sold expensive complex stuff, and itty bitty utility stuff. I know good software when I see it, and it all boils down to ease of use, simplicity, but getting the job done. I want all the power hidden behind a simple interface even an idiot can use (that being me ). But I do want the power.

Like I said - Bookerville has nailed it, and there is no question in my mind that it is the best price to value software on the market.

Peace,

- david

Bookerville has modernized our reservations

Jan 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, price is great considering what you get. Guests really like that they can make a reservation so simply.

Cons: Sometimes guests have had trouble seeing the online calendar but I have never personally had a problem.

Overall: My husband researched many reservation software and found that Bookerville would fit us best. That was 4 years ago and I can't begin to tell you how profound the change has been. Bookerville has made it so we are not tied to the phone, and the guests love it. It is so easy to use and functional. The owner is quick to reply if we have an issue and is constantly making improvements to better meet managers needs.

Very easy to link with other sites. Is our one and only location to administrative all our cabins

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Links easily with other sites, and we use it to do all our administration. From tax calculation to customer contacts.

Even though for a beginning owner, there are maybe more possibilities than he needs, the site allows for limited use, while slowly you start using more and more features.

Cons: There is little not to like. Sometimes you discover something that does not work the way you expect, but then an email to Bookerville and you get a quick and thorough answer.

Overall: Was directer to this site, but did not find it easy to use

Darndest, easiest VR program I have ever used. And priced right too!

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and syncing with multiple other sites. Technical support is probably the best I have ever seen. The owner will respond to you personally. No tech from the eastern part of the world not speaking very good English trying to help you.

Cons: Long term rental software would be nice and also "sync receiving" from other programs like ECBYO and IVacationonline would be helpful.

Overall: Once I got used to BV it was a breeze. I still dont know all about it though. Some additional how to videos on billing to owners would be a huge help to us as well.

Bookerville saved me life!

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that while I am sleeping, all my emails are sent every day! Love this. I also love having all 7 property calendars in one location.

Cons: That it doesn't integrate w/ Quickbooks. That would make it ideal. I knew going into it it didn't. I did about 3-4 didn't Free trials w/ other companies before settling w/ Bookerville. The pros outweighed the cons in my eye.

Overall: That my life is not so complicated. I used to carry around paper calendars for each property. I had then. But going to Bookerville let me expand & now we are about to open up #7!

Great software for managing reservations

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Helps to manage our reservations accurately that are listed on multiple sites, makes booking directly a breeze, reports are easy to use and great.

Cons: When running some reports there are glitches when pro-rating the dates. For example if you pro-rate by month and check in date it will not the bookings that were made in the prior month, even though it only counted say one day of the reservation when running that report for the previous month. So report totals are not accurate when using that function.

Useful, But Expensive.

Feb 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Makes it possible to manage rentals without a rental agency.

Cons: It is expensive and a typical user probably won't need all of the features. Subscription rates has been increasing every year.

Overall: I have been using this software for the last four years for a single vacation property I own. Every feature that I needed was in the software plus many features I never used. It does make it possible for a typical owner to manage rentals without going through a rental agency. The annual subscription fee has gone up by 32% over the last 3 years. They should offer a lower price version with less features for those with only one property. Wasn't planning on renewing for the fifth year unless I get a better rate.

Recommendations to other buyers: Offer a scaled-down version with a fixed subscription rate .

Vendor Response

by Bookerville on February 16, 2017

This otherwise excellent customer (we love you Stephen!) is unhappy that we were gradually raising prices on older (grandfathered) accounts. But the price we offered him is still less than half the current rate, which is itself well below our competition's pricing, per our research.

Bookerville has been a tremendous asset to have in managing our three vacation rentals

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, dependability, and customer support

Cons: None

Overall: The ability to customize Bookerville to have it manage our three properties is unbelievable. Only one of our properties is jointly owned while the other two are owned separately and each requires different options to meet the needs and goals of each property owner. Despite that, we are able to individually set options, including custom emails, and even payment options on one dashboard. Managing a reservation from pre-booking to requesting a review after departure is now a simple act of checking the dashboard each day.

Recommendations to other buyers: Highly recommend using this software.

Great for the Small Guys...

Apr 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Progressive updates

Comprehensive features

Relatively easy to use

Responsive support

Cons: Training on the platform from setup to new features is limited.

No actual website... there are widgets that you can insert into a website but you have to have your own site and know how to set it up and use it.

Overall: I have been using Bookerville for nearly 2 years. In that time I have seen many progressive changes on the platform and while it doesn't offer everything I need it provides 90% of the functionality. For the owner/property manager you will find the software relatively intuitive and with integrations to channel managers you can get visibility that the big guys have. Certainly a recommend for me.

Recommendations to other buyers: Give it a try.

Great experience, great customer support.

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and once it is set up, it almost runs itself. John is great at quick communication and providing solutions if needed. I sell cabins and recommend Bookerville to all my clients when they choose to turn their cabin into a vacation rental.

Cons: There are several payment options built into the software, but I would like to see Venmo added as another option as well. Overall, the product is phenomenal, especially for the price!

Nice Software

Mar 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: At A Glance keeps me current on what I needs to take care of with ease. Helps me follow up on items that I may have forgotten on one screen. I also like the ease of giving quotes.

Cons: Payment Reporting - no tracking of cancellation refunds. The software does not handle a tax rate change. So if the tax rate is going to change in the future and you are aware of it you have to manually make the change on each future reservation.

Very easy to use, very flexible, and very useful

Jan 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've been using Bookerville for many years to manage our 25 vacation rental properties in the Catskill Mountains, NY . Bookerville's software is a big company product with small company values. Like... suggestions are always listened to and frequently incorporated into the software. Emails are returned quickly. Questions are answered and followed up on.

The software is constantly evolving (with user input along the way!) and the changes have turned out to be typically very good and very helpful.

we've looked at others, we like bookerville the best.

After 2 years using I'm still discovering features I've not utilized.

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Its freed up so much of my time. I love that I have a record of guests.Pulls up guests contact info when rebooking. Automates booking cost info. Contract/emails/payments all in one place. I'd never go back to Excel spreadsheets.

Cons: Off hand nothing I can think of that is not unrealistic. Using it is almost like having an assistant taking over the day to day chores its so automated.

Best Customer Service EVER!

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like about this software is that it connects with just about everything! If my site at VRBO has a listing it will show up on this site and vice versa! I also like that the customer service is fast and effective. If I have a question or request Customer Representative is always ready with a response and will bend over backward to make life with Bookerville easier for me.

Cons: I do wish that my automated lock system would work with Bookerville so that when I make a lock code it is put into the system automatically. For now, I have to make the code and then copy and paste it into Bookervilles system. That is the only issue that I have.

Overall: Ease of use and all of my information for my clients are in one place.

Great Product for maintaining your vacation rental

Nov 24, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Automated reminder email notices going out with ease (ie cleaner reminder, welcome email to guests, etc)

Cons: Subscription Price keeps going up. Also the coupon codes do not work very well. Would like potentials renters to be able to use a variety of coupon codes to book directly on my website. Have asked for changes but no luck

Overall: organizing rentals, running reports at the end of year

Top notch Booking software

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It perfectly suits our needs for booking software AND automated emails. The company is very responsive to questions and are easy to work with!

Cons: Not really anything negative to say - Maybe just a suggestion - having an online chat for immediate support would be nice!

Overall: I have used Bookerville for over three years now and have no intentions of going anywhere else!

This was just what I had been looking for. Works perfect for my small lodging business

Feb 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very user friendly, and anytime I have questions, I email them and get responses very quickly. I have it set up to sync with my website and it works very smoothly with the ical calendar. I also love the option of being able to team up with airbnb and others to get my property listed in other venues

Cons: I am still trying to master the "At-a-glance" page and tweak it to be more useful for me. And also the reports page, I am working on making this more useful to keep track of information.

Great program for a great price

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and you do not need to spend much time to figure out how the program is working. The customer service is alse great, customer rep is always there for you.

Cons: They do not have Stripe as payment option, however they do have PayPal. You can only linkbto other booking sites with ical link.

Overall: Itvhelped me to avoid double bookings

Makes my life easier!

May 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the automatic features of emailing out Welcome Packets ! Really, you can set up any auto email you want, then you don't have to worry about forgetting to get it out to your guests. Software super easy to use!

Overall: Frees up more of my times and has everything in place - all my bookings, contact information and it links to other calendars.

Love this software!!

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and keeps everything you need right at your fingertips. Saves a tremendous amount of time. If you have any questions or concerns, The rep is always there to help you through.

Cons: I really don't have any cons. I use it daily and depend on it everyday to keep the business running smoothly.

Great Experience and Simplifies the VRBO process

Mar 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, easily understood and intuitive.

Cons: N/A

Overall: I was looking for an automated way to manage our vacation home in the Outer Banks when HomeAway started with booking fees last year and negatively impacted my bookings. Bookerville was just what I was looking for. From managing our rentals, to creating automated emails for our guest, to creating an easy to use calendar for our prospective renters to book our home to the easy credit card integration, Bookerville has greatly simplified our lives. In fact, I recommended it to our management company, and now they are using Bookerville.

Perfect for handling 30+ rentals. Excellent customer service. Constantly adding new options. Love it

Jun 04, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the link between Bookerville and Lynnbrook so my guests can pay instantly online. It simplifies the booking process and keeps the guest happy.

Cons: Wish it had a "copy this booking to another location" option. I often get groups booking several locations and it would be nice to just copy the info.

Above and Beyond all Expectations!

Nov 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using Bookerville for almost a year now, and I love it! I can have my guest either go directly to Bookerville to book their reservation, which by the way, they all say it is very easy to do, or when I get bookings from other sites I can easily go in and add that booking to Bookerville. I love that you can set up all the automatic emails; from sending the rental agreements to sending the cleaning crew a new scheduled cleaning! I have automatic emails set up for reminders on payments and I have my welcome packet go out.. I don't have to worry about a thing!!! I love that you can track where you got your bookings from and the notes box, so you can remember discounts etc that you may have talked to your guests about. On all of my marketing I have them go directly to my website and book through Bookerville, before I would have to field all the calls and do quotes by hand, I had a printed calendar that I used, so if I got a call I would have to find the calendar to first see if it was even available. A real pain!!! I don't have to do any of that now with Bookerville. It is so sweet to see an email from Bookerville that someone has booked your house and you didn't have to do a thing!! If I do have a question about the use of the Bookerville, there are so many great tutorial videos that you can use or I email them directly and they ALWAYS respond, the customer care is absolutely wonderful! It is by far worth every dime!! A little dime at that.. it is a great price!!

Why can't i give 6 stars out of 5?

Jan 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility, functionality, price.

Cons: Occasional spam blocking of automated emails from certain email services.

Overall: Bookerville has made our business possible. It does all we need, with a flexibility to adjust to our very particular booking requirements, and at a fraction of the price of other software with similar functionality. I can't recommend it highly enough.

Truly amazing and so easy to use. Reports and Taxes are the best function for sure.

Aug 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Reports and the taxable amounts and ease of use. Bookerville made my life so easy its amazing. They are the first company that I used to start off my business and I'm glad I did.

Cons: Sometimes when I delete a reservation it pops back up again. But thats it. Maybe not enough in detail videos.

The program is user friendly by both the manager and the customer

Jan 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like all the options and ease of setting the rates. I also like that booking requests can be approved before they are confirmed

Cons: I would like for multiple monthly stays to show a monthly price that includes additional fees as well as the total fee.

Overall: It keeps track of all reservations for me.

Excellent

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Solid customer service and that's huge. I've also tried other programs thinking there might be something better, but Bookerville is our choice.

Cons: There really aren't any cons to Bookerville, it's an easy to use software. Nothing stands out as what I like 'least' about it.

Bookerville is unreal, I can't imagine using anything else. It gets better the more I use it!

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use. The more we use it the more we find it can do for us. Being able to automate our emails alone has been a huge benefit.

Cons: Needs accounting module. We would like to see the accounting side of the program upgraded so we could do more on that end.

Bookerville Review

Feb 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.

Cons: No complaints.

Overall: We have been using Bookerville for over five years and have had great customer support. Our clients love the ease of use in checking availibility and rates when they are looking at our website "BahamaBeachHomes.com". We like the ease we can show discounts for extended stay bookings.

Recommendations to other buyers: Great customer service.

I've been using this for over 8 years!!

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's Easy to use, lots of automatic emails, good categories for accounting, Love everything about it!!

Cons: NOTHING!! I don't know what else to say except there's nothing I don't like about the software and I've ben using this for 8 years!!!

Easy to use, makes the booking process simple and easy!

Apr 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The price is great for what you get. Can keep everything I need organized. Love the ease of use. Any questions are answered promptly and thoroughly to help you get set up and running.

Cons: I really can't think of anything that I could improve at this time. This software is very important tool in our business.

Overall: Love being able to handle booking requests from my phone. Also we have less phone traffic and love the online booking.

Fall more in Love everyday!

Feb 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Pretty much everything! The fact that you can set it up in such a way to automatically generate and send documents and secure bookings practically all on its own is just incredible

Cons: That you have to RE ENTER all the scheduled payments after you have taken the time to build out all the scheduled payments. We wish there was a way to adjust the payment schedule instead of knocking all of the out. The booking amounts have a recalculate button. We wish we could just add the additional scheduled payments to match the recalculated total :-)

Overall: Bookerville has completely changed our lives for the better in so many ways! We are a small corporate housing company that has always operated out of QUICKBOOKS over the years to manage our properties and our rent and bills etc. We never could find a property management system affordable enough until we found BOOKERVILLE! Its incredible. Would and do recommend it to everyone in Property Management we know!

Recommendations to other buyers: Not at the moment. But as I think of any suggestions I will email them.

It makes my life a lot easier

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This Software is Easy to use , good price versus quality

Cons: I like the software only customer service can be a little quicker, expect a response in 48 h

Overall: Bookerville makes my life a lot easier as everything is automated for me and my clients and my staff

I can highly recommend it.

Fantastice for the money!

Jun 16, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: The reporting is probably my most favorite feature about this software , you can pull reports for just about anything from vacancy reports to how much one property produces in revenue vs/cost. Its a huge time save.

Cons: I wish it had a more robust calendar syncying system within bookerville not a pay for service for managing multiple rental sources to eliminate any overbooking.

Bookerville Vaca rentals

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bookerville rental software is pretty great. You can use the reservation settings to allow people to choose which unit they want and set the number of guests, how long they can stay, and itemize pretty much every thing about the rental. It is pretty easy to use as well. You can add the features to your website also. You can set auto responses and get reminders, which for me is very helpful

Cons: So far I have not found anything about this software that I do not like. Even the price is fantastic!

Great experience. Invaluable for syncing multiple calendars with VRBO and FlipKey.

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes property management automated where limited manual interaction is needed.

The Reporting function is terrific and much needed since the typical rental sites have very poor reporting.

Cons: It takes quite a bit of time to setup initially, especially if you do not have any HTML experience. The support staff is great to work with though and once it is setup, things are very automated.

Overall: The ability to manage our rental property with very limited manual involvement. The typical rental sites have very limited functionality and reporting. This software fills the big gaps left from those rental sites.

Great Software

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use great sofware i really like it it is the best i could not work without it easy, friendly

Overall: works great there are no issues it is never down guests like it the front desk likes it my friends like it, the hotel likes it

3 years and counting!

Apr 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy

Overall: I've been using Bookerville for 3 years and love it! I have 10 rental units and also manage one more. Bookerville is easy to use, easy to learn and is trouble free. No more double bookings or lost reservations. I would highly recommend it!

good, so thorough and robust that it is hard to grasp all the content and functions quickly,

May 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: very robust and thorough, no errors, every contingency seems to be addressed. Perfect functionality thus far.

Cons: nothing yet. The only thing that would be helpful is a little additional support or a program genie, as the software is so robust and full of functionality, it is hard to operate effectively at first, takes practice.

Can Not Live Without "Bookerville"

Oct 20, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have a portfolio of around 50 properties. Some Rental properties, some just privately owned holiday homes. For over 10 years I struggled to co-ordinate and manage these properties, whilst looking for a suitable Property Management software to cater for all my needs. Then I found Bookerville.

I have been using Bookerville for the past 10 months and it has enabled me to not only improve the service I supply to my existing clients, but to take on new clients without hesitation as I know that I have a Management system that I can rely on.

Although US based, the support and service received from John & Cindy Amoto (owners) is second to non, especially as I am based in Spain, with clients from varying parts of the world.

I chose this system, not only based on price, but also its adaptability. Other software's are so rigid. The Set-up process is so simple & straight forward, but John is always willing to help and even to install new and specific enhancements to meet my individual needs, to the point of liaising with other 3rd party suppliers to ensure processes like calendar synchronization are working correctly.

The plus sides to Bookerville are endless, and they are improving all the time. I would recommend this software to any property manager or individual. I look forward to the on going improvements that are always just around the corner.

Capterra-loader

Great reservation system for website

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The calendar functions and the ability to create and edit every property separately is a plus.

Cons: cant import some calendars from other platforms

Overall: Good experience with support.

Researched several software options and finally chose Bookerville! Very pleased with my decision!

Jul 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly. Didn't take long at all to get up and running. Excellent turnaround on the few questions I had.

Cons: I still need to work on figuring out the reports to better serve me. I wish there were some more webinars for this part of it.

Overall: Doubled my sales in the first year I used it! Well worth the price.

Excellent Product

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: As a property owner/manager of several apartment its very easy to use.

Cons: Great software and there isn't much to be negative about

AWESOME SOFTWARE!!

Jun 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have used Bookerville for the past 5 or 6 years and I wouldn't know what to do without it. It has everything I need for my business!!

Great for tracking and simplifying the tracking of bookings for my property.

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Straightforward and ease of use. If there are issues, which is a very responsive in getting a fix or workaround in place.

Bookerville is very easy to use/user friendly.

Aug 29, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Bookerville is very easy to use/user friendly and has a comprehensive overview of our lettings business,

Cons: sometimes bookerville is offline

if a guest has more than one apartment with different dates it can't be all added to the one booking. A separate booking request has to be completed.

Love this software!

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, lots of features

Overall: Bookerville has been very easy to use, support has been excellent, and they seem to keep coming up with new features right when I need them!

Bookerville has been a real game-changer for us

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Very easy to use . It is very intuitive and us help us become much more efficient. The calendar links very well with all the major travel sites.

Cons: Nothing. I honestly can't think of any cons. I really like how automatic emails can be set up to communicate with guests.

Great Service to Simplify your Booking Process

Sep 03, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been a customer of Bookerville for over a year and I have to say that it has simplified my interactions with prospective renters as well as keep my guests up to date on payment due dates, and arrival/departure instructions, etc. I am able to automate the responses from popular listing sites like VRBO/Home Away, FlipKey, etc. So I don't spend all day just informing people of no vacancy/vacancy to my properties. I can send FAQ;s and automatic notes to my maids. My maids use a handy app on their phones to tell me the place has been cleaned and inspected for damages so I can confidently tell a guest if they are able to check-in early or if I need to withhold a guest's deposit for incidentals. It has also given me an ability to report off of the income I have made for taxes, or compare the income from different marketing channels and compare that to the expenses incurred for the properties. It would be helpful to have a more responsive design on their application to use it on a mobile device more effectively but whenever I needed help Bookerville support has been outstanding in servicing my request and have been open to my enhancement suggestions. They are always announcing new features right when I need them. It has really helped me manage my rental business more effectively.

Great software, simple and easy to use!

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Very user friendly. We have 30 rental units and can easily keep everything current. Reports help with preparing for big arrival, and departure days.

Cons: Needs accounting integration so we could do monthly owner billing and statements and 1099's at the end of the year.

User friendly software

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and to maintain. I can easily navigate the system and quickly access reports needed.

Cons: Parts of the template for setting limits on stays can be confusing. I will say, when I have had any issues, there is always a prompt response.

Great, a perfect fit for my vacation rental!

May 25, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: User friendly and love the personal service by the owners. I also love how the calendar can be integrated onto my website.

Cons: There have been a few things it would not do for me but in most all cases the owners helped to make changes to make it a better fit!

The one and Only Booking system I have ever used thanks to our rep

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease to make adjustments and repair issues that I caused.

I am always just a phone call away to get help

Cons: The time it takes to input pricing changes when needed.

Overall: In the beginning I had some learning curve issues, but with John A. returning my calls and looking into a few small issues that occurred, it was an enjoyable way to learn how to work this system. I am 67 years old and at times I get frustrated with all computer issues, but when it comes to Bookerville I tend to look deeper if I have an issue.

Recommendations to other buyers: No So far so good

Great Product and Service

Mar 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: auto mailing

Cons: Not South African friendly with our local marketing channels.

Overall: I use 2 programmes to run my apartment rentals. The property is in South Africa and I was going to discontinue using Bookerville as it is unable to update my calendar on the marketing sites that I use in South Africa.

However, the other property management tool that I use does not have the auto e-mail capability of Bookerville and this is such a vital part of efficiently communicating with guests. In fact I would say it is the most essential part of the property management.

Way to pull everything together -

Jun 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Automatic scheduling of emails and ways to consolidate tasks to one site. I have had issues previously with missing a check out letter or notifying cleaning that a unit was ready sooner etc. with automatic email system - this is no longer an issue.

Cons: After I get through the learning curve I will tell you. I am still working on getting all the necessary information entered - sometimes it is a bit of a struggle to find out where to put certain bits of information I want to have shown.

Overall: Saving time and money by automating some of the steps and having more information available to guests without having to customize for each guest. Also, will be a great tool to reach out for future bookings - something that we don't have time to go into Air BNB and try to capture.

WHAT A GREAT SITE FOR MY BOOKINGS

Apr 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If there are issues customer service agent will find them. Usually they are the users issues. You really need to look close, don't rush and take your time.

Cons: Most of the time its ME the users issues. I always try to rush things, and if I read closer I can find the solution. If you cant find the solution an email to customer service agent will fix the issue

Overall: I at times have issues with what I am doing on bookerville. The issues are my issues. If I hit a wall I emailmy rep and he finds a way to send me in the right direction.

Bookerville has what I need. I am now trying to offer a 1 night weekend stay but I need to increase the rate. customer service agent showed me how to get this done.

Once you work this engine a few times it becomes easier and easier.

Recommendations to other buyers: As far as I understand computers and engines such as this one it is very easy to maneuver . Practice makes perfect

I am really happy with the software and would recommend it to anyone.

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is just easy to use. I only manage one property, but I would imagine if you have many to deal with, life would be so much simpler.

Overall: Made my life much easier and more organised than before I started using it.

Great Product, Swiftly Getting Even Better

Mar 20, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: The individually customizable properties are equally more and less convenient, depending on how you look at it. Ultimately, we joined Bookerville because of this capability, and the flexibility allowing us to use multiple managers (and individualize their content). However, it takes an overwhelming amount of time if you're trying to move an already established organization (and all of its contents) over.

FAVORITES:

Easy reporting,

***multiple user set-up (managers, home owners, emails, etc.)

customizability, affordability

***customer service.

CONS:

- I think automatically scheduled emails are great. But, certain things need consideration and/or clarification. For example, if the "status" of a reservation is customizable, then we should be able to use those statuses to trigger email responses. Also, none of them mention last-minute bookings and its implications. Without a predictable outcome, the convenience of auto-trigger can have an opposite effect.

There are a few other nit picks I have, but the point is that we're VERY PLEASED with this product, its user friendliness, and the available staff (besides, we can address our issues using the forums provided to us).

Bookerville has been perhaps the most responsive consumer experience i have ever had.

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a small company and needed a few plug ins (such as a sync'ed calendar) to work with our website. Bookerville has gone out of its way to offer very flexible features but the most impressive thing is the fact that they get back to you at all hours of the day and are very flexible to work with.

Overall: As used previously, i was avoid development of calendar support by using Bookerville. Not only was it a calendar it synchronized with other applications.

We are about to under go phase 2 where we will take advantage of all the other features to include billing, notification, etc.

Bookerville, I Don't How Our Business Ran Without It

Oct 03, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: My husband & I have been in the business of the renting condos for 10 years. Before Bookerville I was on the computer from 5:00 AM to 1:00 AM doing reservations, payments, scanning and e-mailing contracts, everything took time. In November of 2012 my husband hooked up to Bookerville. He put in 24 rental properties , and all of the information in no time at all. Now I am not a computer savoy person but I learned how to work the Bookerville program in No time at all. In fact Bookerville has made our business so much easier we have taken on more condos to manage. The cost of the Bookerville program is so minimal it is almost like getting it for free.

Bookervile, does it all, e-mails guest their contracts, payment reminders, arrival instructions, refund notices and much more. It shows me day by day arrivals, departures, payments due,

booking request, and the best of all a guest can book on line without contacting me and I am

e-mailed their reservation. It is now so simple, my husband and I actually have free time.

Try the 30 day free trial period and I promise you, you will be a Bookkerville customer for life.

I would highly recommend This program to everyone.

Great Vacation Rental Softeware

Feb 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Overall: We have been using the Bookerville software for 1 year and could not be happier with their system. I has made managing our properties so much easier and freed us up for more time to do other things.

We use Bookerville for accounting reports, the calendar and to book direct with guests .

Feb 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is easy to use. We educated ourselves before subscribing and are pleased. The software is exactly as advertised.

Overall: Better organization.

Saving my sanity

Feb 01, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use

Cons: no channel manager built in

Overall: Great software , really like the reservation side of it , needed a reservation system for my website ended up getting a whole lot more for the money!

Very user friendly and intuitive.

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a very easy to use platform. User friendly and intuitive. Great customer support. Emails are answered quickly

Cons: I don't like the look of the software, the colours, graphics, etc. But that's it. Otherwise I have no complaints!

Overall: More time as I can set things up to be fully automated.

Overall very user friendly software that is flexible.

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Serves all of my needs and contacts are very helpful and open to making changes to help it suit your needs.

Bookerville Review

Jan 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: customer service, accounting, user friendly on both ends. Easy to navigate, easy to use, great service

Excellent product and service for smaller rental companies

Oct 02, 2013
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used a number of rental products over the years and this is my favorite. It may not be for everyone, but for individuals or businesses with a small number of rentals, it is what I call appropriate technology.

It does not have or claim to have complex accounting capabilities, but the built in reports and export features are more than adequate for a small business. We have had as many as 20 properties live with no problems.

Customer service has been excellent. I even requested certain features and upgrades to be made to the software and the requests were honored in a reasonable timeframe.

I especially like the email options. The whole process from booking to confirmation to payments and cleaning are automated through these emails.

Large companies would no doubt need more integrated accounting and other functions, but with that comes complexity of use and reliability issues. As a small rental operation we found that most other packages were overkill and would cost us much more.

For the money, this is the most reliable, easy to use booking engine I have found.

Excellent!

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use. Having all the data in one location. The support from the Bookerville team is outstanding.

Cons: Would also like to see a collaboration with additional channel marketers but not a deal breaker. Love the program.

Bookerville is easy to use, has got all of the features I need and helps me tremendously in my job

Jun 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Scheduled emails with images and html tags to insert information and text customized and targeted. Reports that help me plan laundry orders and accounting for owners.

Overall: Better organization, time saving, money saving

I have only been up and running for a month. So far so good.

Jul 04, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program has many features similar to other programs that charge 4x more. Great value for a small operator

Cons: I have emailed for help twice and haven't received a response. A little lacking in customer service as there is no live customer service.

Overall: It offers a detailed booking program. It has many features and flexibility as to the rates, etc. For a small operator, it has great value.

Super Easy & Efficient Software

Jun 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super Easy & saves time! This software saves me a ton of time when I'm dealing with multiples booking sites and bookings. It helps keep everything straight and eliminates double bookings.

Cons: I wish they offered a website that syncs with their software. I say this to say, they do offer a widget that can plug in to my website which makes it easy to keep my calendars synced.

Perfect for managing 1 or several Vacation Rentals!

Mar 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am a VR owner and manage it myself. Bookerville was very easy to set up and when I had a question, John and his team were very responsive. Bookerville provides everything I need to manage my property myself including auto-response emails, scheduled emails to my cleaning crew and monthly reports (for transoccupancy tax and vacancy reporting). I don't have a dedicated website for my rental anymore, but I don't need one. I use a couple of the popular VR websites and I can sync my calendar with those. The only drawback is that some of the VR sites now make it very hard to respond to inquiries or book outside of their system. In some cases, Bookerville has a work around for that, but in some cases not. I use this for just one property but I can see that the features Bookerville offers would be valuable for management companies that manage several properties. And the price is right too! I would recommend Bookerville to single VR owners or management companies.

Awesome vacation rental software!!!!

Oct 06, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I was looking for a product that would allow me to modify it enough to make it exactly fit my needs. Bookerville was the answer! I have 3 properties that I rent out for weekly vacations. I have setup Bookerville to automatically notify my vendors when to clean the houses, turn on/off pool heat, and perform maintenance. In addition, I have 10 automated emails that go out to my guests. These include driving directions, welcome emails, reminder of departure checklist, etc. It does all of this flawlessly. I am expecting about 120 weeks booked this year and with approx. 15 emails per booking, that's 1,800 automated emails. I also use Bookerville for all of the payment processing. My guests can pay through paypal or a authorize.net and I don't have to be involved at all.

It is an amazing software. The best part is John and Cindy(Bookerville owners) are available if you need anything and are constantly making improvements to the software.

What a Wonderful Software Solution

Jun 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff is fantastic!

- Always quick response times

- Happy to go above and beyond

I would highly recommend this solution to anybody

So far, so good. We are a small PM and needed to automate our processes, Bookerville.com is great.

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bookerville.com reminds us of a universal remote with all the devices you have at your finger tips. It has been a fantastic tool. We love the automated emails, the communication between us and our housekeeping and maintenance contractors. It has simplifed how we do property management for our overnight vacation rental business.

Cons: I can't think of any cons, however, if there is an issue, team is there to assist and improve.

Bookerville competes with the big software giants at a fraction of the cost!

Nov 15, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Bookerville has helped me to take my small vacation rental business to the next level without breaking the bank. I feel like we place a lot of demands on what we expect out of the software and it often outperforms my expectations. The software is easy to train employees and contractors to use and it gives you options to customize and "opt-out" or turn off those features that you don't need or use. I stumbled across the software while searching online for something to help me organize my new rental business and after speaking at length with the owner about all my questions, I decided to give them a try. I have never regretted the decision since. The last thing that I want to mention is Bookerville's forums/blog/FAQs. It really is an open book to discuss issues and feature requests. Bookerville, in my opinion, is the best software out there for the money!

Happy to have switched to Bookerville!

Sep 24, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I recently purchased a 7 unit B&B whereby the previous owner/manager utilised a very user unfriendly and expensive short term rental property management software. After countless hours of my time being consumed to perform even the simplest of property reservation and reporting tasks , I set upon looking for something better. I evaluated close to 15 online vacation rental management software applications before choosing Bookerville, and have never looked back. Bookerville ideally suits my reservation, online payment, state tax and income tracking needs. It is simple to use yet contains a high number of very useful features, making it perfect when managing single or multiple unit vacation rentals. The customer support team is responsive and the price is affordable. I highly recommend Bookerville to anyone managing short term rental properties.

Using Bookerville on our website

Oct 09, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We own vacation rental properties and I have been looking for a reliable and easy to use booking system for a very long time. We looked at several systems and tested a few and nothing really worked well. When I found Bookerville and was at first pretty skeptical. We have been using it now for two years and I can only say that it is a terrific system. Flexible to cater to just about every situation you encounter and very easy to use and if you have a question, they answer you right away. It certainly is not like that with almost all other providers.

We even had a situation where I wanted something which the system did not allow and just with a two emails back and forth, they built my wish into their system.

I think that because of Bookerville, our bookings have gone up 25 to 30%

There is only one word, BRILLIANT!

Well worth the cost, save lots of time

Nov 02, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Functionality, customization of templates with fields, great for reports, automatic e-mails, bookerville app for iphone/ipad

Cons: Learning curve is longer than expected but maybe that's just me. The online registration process was confusing

Bookerville

Oct 07, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using Bookerville for a couple of years now. From the very beginning, after a long research into a booking system which would allow ease of communication between guests and the owner of the property I manage, I came across "Bookerville".

All features are a indispensable help for me to manage quotes for enquiries, manage confirmed bookings with ease of invoices. Reminders sent automatically to guests for payments, receipted immediately through the system. Automated reminders to the owner and cleaner after guest departure.

The accounts can be set up, which I don't use a great deal, due to the fact that I only look after the one property for a friend. However, it is a great tool to have.

As long as the user keeps up to date with all the improvements, it is a wonderful programme.

We love these guys!

Oct 03, 2013
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I love the service Bookerville provides us with. We are based in South Africa with properties in Bali and South Africa (in other words very different time zones from Bookerville!), yet John and his team are never more than a few hours away from providing us with an answer to our requests. They're always friendly, happy to help and ego free. If there is a glitch in the software they will admit it, work on it and resolve it - what more can you ask for? It is the most reasonably priced software around for the amount of features you get. While there are certain bells and whistles it doesn't yet offer that its competitors might, there are always new features being added. We've even asked for certain customisations (like adding South African rand to the available currencies) which have been graciously done.

Great value and service

Sep 02, 2014
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: First of all let me say how much we appreciate the prompt, personal customer service we receive from John. He is very easy to reach by phone or email and resolves issues quickly.

Pros: Affordable, time saving features such as copying emails, rates, property set ups and templates. Easy to set up the online booking with our website and credit card processor. I really like the tape chart view of the screen. I have looked at many rental software options and Bookerville definitely gives me the maximum amount of information on my properties on one screen at one glance. It's the best dashboard of all of the rental software options I have considered.

Cons: Unfortunately this one thing is a big one...it does not import into Quickbooks. This is detrimental to our book keeper.

Capterra-loader

Excellent Vacation Rental Software and the Best Value Among Competitors

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Many Customizable features. Integration with payment gateways and excellent auto responder.

Provides a complete system for managing inquiry to reservation to management services including house keeping and work orders.

Cons: There is a bit of a learning curve, but the tutorial videos and support staff are ready and willing to help in anyway. Very responsive!

Simple and efficient programme with excellent customer service!

Oct 02, 2013
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been working on Bookerville for just over a year now and find it extremely straight forward to work with. The programme is logical, uncomplicated and a booking can be wizzed through with ease.

When I have struggled, John and his team have been there to help everytime - I don't think they ever sleep!!!!???

Bookerville is also willing to take suggestions on board and try alter their system, to help their clients work faster and more efficiently. They never have a 'stuffy, we know better' attitude. I believe this will see them far into an excellent and profitable future.

John and his team are easy to talk to and use 'layman's' terms for me, as I am not an IT boff at all.

I certainly would, with confidence, recommend Bookerville to anyone within the vacation rental business.

Have been using Bookerville for over a year now ...

Mar 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Once you follow the tutorials and videos provided to learn their system its a easy software to manage our three properties!

Overall: We are very happy with their software as well as all the training videos they provide to keep us informed!

Works For My Four Vacation Rentals

Oct 07, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have 4 vacation rental homes and spend a lot of time providing the same quotes over and over. So I needed a way to provide professional looking email quotes. I can finally do that with Bookerville. Of course Bookerville provides many, many more features, but what I find incredibly helpful is the fact that I can incorporate the Calendar and the ability for my customers to get quotes right from my website, then follow through right to booking. It is very seamless for my customers and that's what works.

The email templates are also very helpful. I have used Google Canned Responses for years but this is what I really needed.

It was simple to set up, and help is just a few clicks away. I have found the Bookerville staff more than helpful.

Bookerville Is A Lifesaver!

Sep 01, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Bookerville has increased our productivity, made us a more efficient operation overall, and has ultimately given our vacation rental business a more professional presence.

The service is great in that it can be customized to your specific booking process and once a guest is booked, everything else is automated. I dreaded sending invoices every week and it took me so much time. Now I don't even think about it any longer.

There is a minor learning curve to get your account set up, but the customer support at Bookerville will help you with anything and everything. Answers are just an email away.

Overall, Bookerville is outstanding and I am so glad that we chose their service for our vacation rental business.