# CRMNEXT Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CRMNEXT Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/118388/CRMnext/ --- # CRMNEXT Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CRMNEXT ## What is CRMNEXT? CRMNEXT is the Worlds most powerful financial CRM. It has practice leadership across nine verticals assisting businesses from SMEs to Fortune 500 businesses in optimizing customer relationships. Gartner recognizes CRMNEXT as a leading player in Sales force automation, Service Management and Lead Management. It is committed to make digital journeys of its customers, simpler and profitable through disruptive innovations. ## What is CRMNEXT used for? [Insurance CRM](https://www.capterra.com/insurance-crm-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $65 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CRMNEXT?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.crmnext.com&name=CRMNEXT) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CRMNEXT 4.5 (2) VS. [4.4 (4,086)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $65 per user, per month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.3 (3,610) Value For Money 4.5 (2) Value For Money 4.2 (2,665) Customer Service 4.5 (2) Customer Service 4.3 (2,773) ## CRMNEXT alternatives [4.4 (224)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (6,985)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about CRMNEXT Overview ### What company size and specific industries is CRMNEXT built for? CRMNEXT is designed for organizations in banking, insurance, financial services, mutual funds, telecom, pharma, retail, and media. The target audience is industry-focused rather than company-size specific, making it suitable for businesses operating in those sectors across a range of sizes. Features and Usability ### What are the key features of CRMNEXT? CRMNEXT offers CRM, contact management, lead capture, lead management, lead nurturing, and sales pipeline management for customer and sales workflows. It also includes email management, marketing automation, reporting/analytics, workflow management, task management, and customer support features such as live chat and a self service portal. Getting Started and Support ### What training and onboarding options does CRMNEXT offer? CRMNEXT provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online sessions support guided instruction, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does CRMNEXT offer? CRMNEXT provides 24/7 live rep support and chat. These channels give users direct access to help at any time. No reviewer feedback about support quality is available, so user experience details such as response speed, helpfulness, or common frustrations are not described here. ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) CRMNEXT supports all three features that reviewers rate highest: Contact Management, Sales Pipeline Management, and Lead Management. With these capabilities in place, the product helps businesses keep customer records organized, track deals through each stage of the sales process, and manage new opportunities more effectively, allowing teams to improve follow-up, maintain visibility into the pipeline, and close deals with better consistency. Contact Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Task Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Document Storage 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Workflow Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks CRMNEXT 37 features Manage assets throughout their lifecycle to optimize profit Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Monitor social media posts or web that mention a particular brand Notifications/alerts for upcoming events or tasks Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Initiate interactions with customers by proactively starting conversations or providing informational content Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Monitor and record expenses such as purchases or charges incurred Intended to be used by insurers Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Integrate with more than one social media network Generate quotes or estimates for customers Log and store the source of contacts/leads View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial Free Version Basic $65.00 Value for money 4.5 (2) 4.5 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Aman Preet S. Developer Retail ### "Features of CRMnext " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 13, 2022 Overall experience with CRMnext is pretty well and all in all one can go for the same as it have more than everything one needs to have as a CRM tool. Pros The most we as a team liked was the workflow management feature of the CRMnext where we were able to deal with multiple resources in the most effective ways and efficiently as well. Along with that we can say same for documents storage feature. Cons Sometimes using this software we used to feel lots of complexity in traversing through different screens and also some functionalities are difficult to understand for newbie so training then is another responsibility. Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The above mentioned tools didn't have better documents storage feature and workflows management as we got in CRMnext. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Ajay U. Sales Management Consulting ### "Fantastic to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2016 A very good CRM software with updated concepts and user friendly UI. It has been deployed for some of the largest banking names of the world. Pros Automatic upgrade and easy to integrate features Cons N/A Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.