# Console Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Console Cloud the right Property Management solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118570/Console-Cloud/reviews --- Console Cloud 4.4 (42) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Console Cloud Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews TS Tammy S Senior Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “The easy to use layout and how everything has a trail to follow to completion and that you can have the Cloud open in multiple tabs.“ November 19, 2020 GF Gemma F Associate Director of Asset ManagementReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Worst customer service I have ever encountered, non-existent technical support, data migration was so poor we had to delete the platform altogether and revert back to the Console Gateway system.“ September 16, 2021 KS Kirsty S Senior Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Support staff online and via phone are very helpful and clear with their instructions when fixing issues or providing advise.“ August 19, 2020 SM Sarnia M Property ManagerReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “I've come from using Our Property Software which I found to be very clunky.“ November 20, 2020 SU Stef U LicenseeReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Console cloud is an user friendly cloud based program that all my staff members use without issue.“ August 19, 2020 RT Rebecca T Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The system is very easy to use with information provided in a logical format, and updates/improvements are happening constantly. “ November 20, 2020 ## Showing most helpful reviews Showing 1-25 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Leonie C. Senior Property Manager Real Estate Used the software for: 6-12 months ### "Our move to Console Cloud." August 18, 2020 5.0 Happy to see some evolution in the product from Console Gateway which seemed stagnet for quite a few years now Pros My favourite features of Console Cloud would be the payments screen, ease in paying invoices like insurance, rates and water and sewerage accounts. Especially the features to pay water account and invoice tenant for consumption in one process. So many time saving features in the software. I also like there is a place where feedback can be added or review other clients feedback and developers are reviewing and tweaking the system constantly. Cons At the moment it would be the maintenance workflow, hard to sort and review. Also invoies issued to tenant, I would like to see this and the maintenance screen in the same format as the rent arrears and compliance workflows. The ability to put notes about follow up etc Review Source Response from Console Australia August 30, 2020 Thank you so much for your review, Leonie. Your feedback is really important to us. KS Kirsty S. Senior Property Manager Real Estate Used the software for: 1-2 years ### "Keep those updates Coming!" August 19, 2020 4.0 Great, implementation had a few hiccups but Console were very helpful and the system is getting better and better all the time. Support staff online and via phone are very helpful and clear with their instructions when fixing issues or providing advise. Pros The continuing improvements. Workflows are so easy to use Cons Some improvements are slower to taken on and being able to edit workflows to implement specific tasks personal to our offices processes would be great. Reason for choosing Console Cloud ease to migrate and could see the potential in the progression of the program. Review Source Response from Console Australia August 30, 2020 Thanks so much for taking the time to write a review, Kirsty. Your feedback is really important to us. JR John R. CFO Real Estate Used the software for: 1-2 years ### "Terrible customer service and barbaric billing policies and practices" February 6, 2023 3.0 Terrible, they have no consideration for accounts practices, and they do not value their clients. If you miss ONE bill they will suspend your account, it doesn't matter the reason. Talking to them on the phone, they have no ability to reactivate your account over the phone. After not having received an invoice from them, they said they would "investigate", but the account remained suspended while they "investigate". Pros Best use for us was Console Go application Cons very little flexibility for our needs, I found it to be a rigid platform. Reason for choosing Console Cloud kept same software in house as previous outsourced company used. Review Source RW Rachel W. Operations Manager / Head of Department Real Estate Used the software for: 6-12 months ### "Over the Moon" August 20, 2020 5.0 We love Yardstick. This has proven to be an extremely effective tool for our business. Overall Cloud is very easy to use and has terrific features. EOM & EOFY are also simplified. Pros The integration with our old software was time effective and easy. I love the ease of use and the advanced features. There are constant upgrades and the users are listened to when it comes to what they want / need. Cons I didn't like that there was no rent calculator however it is something now that is being worked on. Reason for choosing Console Cloud \[SENSITIVE CONTENT HIDDEN\] the Cloud representative was truly amazing. She knew her product inside out, she eased any doubt / questions we had and made the transition hassle free. Review Source Response from Console Australia August 30, 2020 Thank you so much for taking the time to write such a glowing review, Rachel. We love that you like our special features like Yardstick. KB Kerrie B. Property Manager Real Estate Used the software for: 1-2 years ### "Console Cloud ease of use" August 19, 2020 5.0 The portability is the best Pros The integration was very good, the portability is wonderful I can log in on the phone and work anywhere in the world. The extra features with the inspection software, the ease for processing invoices the drop and drag features and the storage available within the programme Cons not being able to switch from screen to screen (tenant to property to owner) the need to use Realworks software and not have standard RTA forms available Reason for choosing Console Cloud The ease of the integration Review Source Response from Console Australia August 31, 2020 Thank you so much for taking the time to leave a review, Kerrie. Your feedback is really important to us. SM Sarnia M. Property Manager Real Estate Used the software for: Less than 6 months ### "Time Saving and Efficiency" November 20, 2020 4.0 I've come from using Our Property Software which I found to be very clunky. What I enjoy most about Console Cloud is how streamlined it is and how much more efficient it makes my day. I'm looking forward to when the software is fully functioning on my phone in the app. Pros I find the automated functions most useful and time saving. Been able to send the documents and forms through the software with a tracing system makes property management stream lined and straightforward. Using Console Cloud eliminates the need for using multiple different software applications. Cons There are still some teething issues with the lease renewal system, I still prefer using the old view. Otherwise it's user friendly. I would prefer more report functions when it comes to wanting to search for items such as properties that require a routine inspection. I would like to search and get a result that auto generates a list of properties that haven't had an inspection rather than go through the entire list. Review Source Response from Console Australia November 30, 2020 Thanks for your review Sarnia. Great to hear you have found Console Cloud to make you more efficient and streamlined in the things you do. Your feedback is very important to us, thank you. SG Suzette G. Owner Real Estate Used the software for: 2+ years ### "Very Convenient " August 20, 2020 5.0 Console cloud is one of the best programs I have used and does not take long to understand the workings of the program. Pros Console cloud is easy to use and saves a lot Of time. Really well set out and help desk easy to get in touch with if you need help. Cons There Really is nothing I like the least with this program. I like it all Review Source Response from Console Australia August 30, 2020 Thanks so much, Suzette - we love it when we hear that Console Cloud is the best program you have used for Property Management. LQ Lili Q. Property Assistant Real Estate Used the software for: 2+ years ### "Easy to Use" November 18, 2020 4.0 Positive, time saving, innovative. Pros Console Cloud is easy to use and is often developing new and exciting features that make the day to day tasks a lot easier - saving a bunch of time! Cons Sometimes Console Cloud experiences technical difficulties, which is to be expected. Review Source Response from Console Australia November 30, 2020 Thanks so much for your review Lili- we are so glad to hear that you love using Console Cloud and find you are saving time. Your feedback is very important to us. NC Neil C. Licencee Real Estate Used the software for: 1-2 years ### "Perfect software for my purpose" August 19, 2020 5.0 Since using this system for the past year I am have been very satisfied and impressed Pros Ease of use from set up to reports. Can access from anywhere from other computers when away from office. Cons To alter any variance of rental rebates (ie Coviv) and to credit back have to use help line who are extremely helpful Review Source Response from Console Australia August 30, 2020 Thanks for taking the time to leave a review, Neil. Your feedback is really important to us. KY Kerry Y. Village Manager Real Estate Used the software for: 2+ years ### "Easy to use" November 20, 2020 5.0 Pros The Cloud Based system is easy to use without the worry of constant backups. The End of Month run takes minutes only and is very clear to check what you are paying before you click that button. Cons There is nothing that I have found to be hard. Review Source Response from Console Australia November 30, 2020 Thanks for your review Kerry. Great to hear your EOM process is now super quick with Console Cloud. Your feedback is always very important to us. SX Shelley X. Director Real Estate Used the software for: 6-12 months ### "The best rental management software I've used" November 26, 2020 5.0 Best Rental management software I've used. Saved a lot of my time and the risk of making mistakes are lesser. Pros Very easy to use, even with no training you can start. The best thing is they never stop improving it. Cons If there are any, I believe the Console team is working on improve it. Review Source Response from Console Australia November 30, 2020 Thanks for your review, Shelley. Great to hear this is the Best Rental management software you've used. We appreciate all your feedback. SH Sunny H. Director/Property Manager Real Estate Used the software for: 6-12 months ### "Excellent Product For Property Management" August 25, 2020 5.0 Pros The product is well thoughted, and easy to navigate and use every day. Save time for day to day tasks. Cons Issue Entry Notice is a bit of pain, if the software can intergated all forms it will be better. Review Source Response from Console Australia September 13, 2020 Thank you for taking the time to leave a review Sunny. Your feedback is greatly appreciated. YT Yvette T. Property Manager Real Estate Used the software for: Less than 6 months ### "Simple and very user friendly" November 25, 2020 5.0 Very easy to use. Pros Having never used a cloud based program before I have found it very easy to use. I like the ongoing improvements and the workflows are so easy to use and the overview on the dashboard is great! Cons Having recently commenced in my role and using Console for the first time I haven't found anything I don't like as yet! Review Source Response from Console Australia November 30, 2020 Thanks for your review, Yvette. It's great to hear your time on Console Cloud has been easy for you. Thanks for this feedback. RN Ram N. Property Manager Real Estate Used the software for: Less than 6 months ### "Console Review" November 20, 2020 5.0 Pros Easy functionality and customer friendly Cons Nothing come across so far and everything is good. Reason for choosing Console Cloud Used before when I was in Harcourts. Review Source Response from Console Australia November 30, 2020 Thanks so much for your review Ram - we love to hear that you find it easy to use Your feedback is very important to us. GF Gemma F. Associate Director of Asset Management Real Estate Used the software for: Less than 6 months ### "Don't purchase this software!" September 16, 2021 1.0 Appalling. Worst customer service I have ever encountered, non-existent technical support, data migration was so poor we had to delete the platform altogether and revert back to the Console Gateway system. Even after that happened Cloud still generated an incorrect invoice run to all our tenants causing chaos and confusion. DO NOT PURCHASE THIS SOFTWARE!! Pros Within the very brief trial period it appeared the functionality would have advantages over the Gateway system - it didn't. There is nothing I like about this software. Cons I don't even know where to start. The migration performed by Console was an absolute mess. We lost much of our data, our trust reflected incorrect balances across our owners and creditor accounts, we lost all our building structure set-ups. Our databases were not functional after the migration and Console support was non-existent. Our "On-boarding Specialist" had very little knowledge, would take hours to return our pleas for assistance and wouldn't even provide a contact phone number. He answered none of our questions and offered no assistance of data entry help to re-enter all the missing tenant charges he assured us would carry over. I asked for management to contact me to escalate our issues but still a week later nobody has contacted me. We ended up having to ask them to delete the platform altogether and revert back to Gateway - which then involved all our own data entry to ensure the transactions performed in Cloud were up to date in our old system. The whole process was an absolute joke, terribly unprofessional, zero support and a complete waste of time. Reason for choosing Console Cloud We had no choice as we were already using Console Gateway. Review Source SJ Susan J. Building & Asset Manager Real Estate Used the software for: 2+ years ### "The Best Property Management Software on the Market" July 23, 2020 5.0 I have been part of the Console Cloud experience right from the beginning as one of their beta testing sites. The experience as been absolutely amazing to contribute ideas and suggestions to help them create a program that is truly designed for property management to streamline repetitive tasks, increase efficiency and provide a far better service to our clients. The support from the Cloud team is consistently outstanding. Pros The workflows make keeping track of each property at any given point accurately recorded. Cloud has streamlined the repetitive steps of property management by integrating with other software programs which saves an incredible amount of time. It is so user friendly, easy to learn and new features are being regularly released. I couldn't look after my Properties, Landlords and Tenants to such a high standard without Console Cloud backing me up. Cons I would love to have the ability to attach a photo of my Landlords and Tenants to their file. This would give a much more personal connection to enhance a more positive experience of our property management style. I do miss having the selection tool bar fixed to the left hand side of the screen for ease of moving from one application to another. Reason for choosing Console Cloud There didn't appear to be any other platform that was embracing a new way of looking at property management like Console was. Console Cloud was asking what the industry operators wanted and needed instead of telling us what they thought we needed. Review Source Response from Console Australia July 30, 2020 Thank you so much for taking the time to leave a review, Susan. Were so glad to hear that your experience with Console Cloud has been so positive. RT Rebecca T. Property Manager Real Estate Used the software for: 2+ years ### "My Console Cloud Experience" November 20, 2020 5.0 Pros The system is very easy to use with information provided in a logical format, and updates/improvements are happening constantly. I like that as a user, I am able to submit an idea on a forum (Cloud Feedback) where other Property Managers and users can see my suggestion and add comments on how it would also improve their experience. It is great to be able to see others have the same idea or have thought of something that will make my life as a Property Manager easier. The developers are able to see why we are requesting certain things and can how popular a slight change would be. I really feel as the end users, we are being heard. Cons Improvements on filtering information would be about it however I'm pretty sure there are plans to improve the requirements here anyway. Review Source Response from Console Australia November 30, 2020 Thanks so much for your review Rebecca - thanks for participating in our user feedback, and yes a lot of your suggestions are in the works - stay tuned. SU Stef U. Licensee Real Estate Used the software for: 1-2 years ### "Console Cloud" August 19, 2020 5.0 Pros Console cloud is an user friendly cloud based program that all my staff members use without issue. I like the fact that I can login outside of the office and get quick answers or complete necessary work like owner disbursements or end of month close, without having to come into the office or contact my administrators to complete duties for me. The team are constantly upgrading and tweaking changes to the system and processes to make things easier and more time efficient. The development team were also very efficient during the times of covid to make adjustments to the program to accommodate no in home routines and whilst others may have had to subscribe to other programs; console created an update allowing tenants to complete virtual inspections directly from the app Cons There honestly isn't anything that I like least about the program. Little tweaks here and there I could recommend, but nothing that I would state I don't like. Review Source Response from Console Australia August 30, 2020 Thanks so much for your glowing review, Stef. We are so glad that you and your staff find Console Cloud user friendly. TV Tammy V. Principal Real Estate Used the software for: 1-2 years ### "Why I Chose Console Cloud" July 23, 2020 4.0 If I have had an issue to service is quick to respond and resolve. I love the webinars. They give you an insight to what is coming up, how to use it, and highlights the new features which you don't always have time to discover on your own. Pros From a property management view point it covers effectively to day to day functions of a property managers daily roll making it clear and easy to keep on top of the work load which is what I love about it. Cons From a business/owner point a view the ease to obtain information on the performance of your business is a little deficient. Having said that since starting to use Console Cloud some 16 months ago it has improved great which is a credit to the team as they have listened to the feed back. Reason for choosing Console Cloud As a new business I wanted a software that was a one stop shop which I have found. They are continually improving and adjusting to consumers needs. I am not that tech based with my knowledge of software and have used some clunky programs over the years but Console Cloud is pretty easy to use. Review Source Response from Console Australia July 29, 2020 Thanks so much for your kind words, Tammy. We hope that our new Insights Plus feature will help you obtain better information on, business performance. LN Lily N. Property Manager Real Estate Used the software for: 6-12 months ### "A great decision" August 20, 2020 5.0 Time efficiency by using the workflows. The yardstick survey is also a game changer for us and has lead into a new growth focus period. Overall we are so happy we made the decision to change from gateway to cloud. Pros The integration process was easy. Learning the program was easy - we were worried with having to work from home what this would mean for us however it was still a dream! The workflows are a game changer - especially for lease renewals. I love that it is constantly upgraded. Cons Rent calculator - however I understand this is in the works so another positive really! Reason for choosing Console Cloud We came from Console Gateway so Cloud was an obvious choice to look at. After reading who it was backed by and the constant updates we were confident that whilst there were more popular programs going around at the time that Console Cloud was going to be constantly growing and evolving. Review Source Response from Console Australia August 30, 2020 WE are so glad to hear that you had a positive experience switching from Gateway to Console Cloud. Thanks for taking the time to leave a review, Lily. MN Marcus N. Director Real Estate Used the software for: 6-12 months ### "Messy billing system" July 15, 2022 3.0 Pros Friendly technical support staff. System easy enough to use. Cons Very messy billing system. Received an email saying there was one missing payment two months ago and my account was blocked straight away. I called to ask for a bit of time for my account department to check on this but was in vain. My account was still blocked. After checking, the payment for the current month and last month has been made but just the one before was missing. I called trying to make a payment but there was nobody in the account department to help to take my payment. I have been trying to contact their account department for more than half a day ( email, web chat, calls ) and found nobody to help. It is a Friday meaning I won't be able to use the system until next week and have to spend the whole weekend worrying. My million dollars worth of property management business is held to ransom by Console. There are much better and responsive software provider out there. Review Source BC Brendan\` C. Manager Real Estate Used the software for: 1-2 years ### "Terrible Programme Backed By Even Worse Support " February 7, 2021 1.0 We moved from Geedee Realty systems as they were bought out by console we went from a program that worked with excellent support to a program that doesn't work with poor support. Pros Looks nice thought it would save us time has cost us time and too many clichés in the system. Cons It is too hard to get information out of does not show balance or information that you need, Support most of the time do not know and have to get someone else. Reason for choosing Console Cloud Recommendation from Geedee did not know at that point they had been bought out by console. My advise is do not touch console. I have used their old programs it was even better than this. The only advantage is you can log in any where but you can now do that with most programs. Review Source Response from Console Australia February 10, 2021 We appreciate your feedback Brendan, we will be taking all of your feedback on board. Support is one area that we pride ourselves on, so we will reach out soon to get some more insight from you so we can make improvements. KS Kaitlyn S. Department Manager Real Estate Used the software for: 1-2 years ### "Revolutionary, the real deal tech " August 20, 2020 5.0 Console Cloud has been instrumental in shaping the business we have today, we successfully rode out the COVID19 business lock down, their software has enabled our office to work remotely, provide assistance, update our clients 24/7 and has helped ensure all staff members use the "right" templated communications. Pros Console Cloud has not disappointed our office, the workflow automation, their response to feedback, implementation and the fact you can pick up the phone and get software help is the reason why our office choose Cloud. Cons As with all new things, for any person - you always have to allow time to get used to the product, be open minded and allow yourself to give detailed feedback to improve the product Review Source Response from Console Australia August 30, 2020 Thanks so much for the glowing review, Kaitlyn. We are so glad to hear that Console Cloud has been instrumental in shaping the agency you have today! Such wonderful feedback. TH Tim H. Manager Real Estate Used the software for: 6-12 months ### "Life is good " July 23, 2020 5.0 The software is excellent and provides great functionality. Easy to use, regular enhancements. And the support is exceptional. Pros Mate. It is so intuitive and easy to use. Cons There’s nothing I don’t like. So I can’t answer this Reason for choosing Console Cloud Because it suited my business, it fitted by business's practice and was a seamless transition. The support offered for implementation lived up to its promise. Review Source Response from Console Australia July 29, 2020 Thank you so much for taking the time to leave a review, Tim. We are so glad to hear that you love Console Cloud as much as we do! KM Kerri M. Property Manager Real Estate Used the software for: 6-12 months ### "Cloud Software" November 24, 2020 4.0 A great experience being able to log in and access away from the office, saving time on routine inspections and having all properties, landlords and tenants accessable. Pros Love the ease of use and being in the cloud is always up to date. Migration from Gateway was easy. Console Inspection App makes routine inspections a breeze saving lots of time. Cons The statements etc after close of month are a little hard to find. Reason for choosing Console Cloud We used Gateway and thought migration to Console Cloud would be seamless. Gateway was good but we needed to go to cloud based software. Review Source Response from Console Australia November 30, 2020 Thanks for your review, Kerri. Great to hear your experience moving from Gateway to Console Cloud was easy. Thanks for your feedback, it is always very important to us. 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