--- title: "VoiceShot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VoiceShot Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/118631/Virtual-Receptionist-PBX/" page_type: "product" language: "en" --- # VoiceShot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoiceShot ## What is VoiceShot? VoiceShot provides the highest quality cloud-based phone solutions for enterprise and small businesses. With 1000s of customers and now in our 20th year in business, we help teams communicate clearly and efficiently by providing voice broadcasting, virtual phone systems, emergency notification, outbound calling, text messaging, appointment reminders, and a Voice + Text API for software developers. Starting at $12/mo. ## What is VoiceShot used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoiceShot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.truedialog.com/&name=VoiceShot) ## VoiceShot Overview Updated August 2026 AI summary VoiceShot provides telephony and unified communications tools for businesses of all sizes, offering features such as call center management, IVR, call routing, call monitoring, and SMS messaging. With deployment across cloud and mobile platforms, it supports functions like auto-dialing, predictive dialing, and emergency notifications, plus integrates with Gmail, Google Calendar, Microsoft Outlook, and Zapier for workflow automation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoiceShot 4.8 (6) VS. [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting Price $12 Per Feature, Per Month Starting Price $79 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.4 (159) Value For Money 5.0 (6) Value For Money 4.5 (144) Customer Service 5.0 (6) Customer Service 4.6 (148) ## VoiceShot alternatives [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about VoiceShot Overview ### What company size and specific industries is VoiceShot built for? VoiceShot is designed for organizations of many sizes that need phone or text communication with staff and customers. It fits businesses, schools, healthcare providers, government agencies, and other groups that use auto attendant phone systems, emergency notifications, or voice and text messaging in applications. Features and Usability ### What are the key features of VoiceShot? VoiceShot offers auto-dialer, predictive dialer, IVR, call routing, call transfer, and queue management for outbound and inbound calling. It also includes call logging, call recording, real-time reporting, contact management, SMS messaging, reminders, and third-party integrations for campaign and communication workflows. Integrations ### Which third-party tools and platforms does VoiceShot integrate with? VoiceShot integrates with Gmail, Google Calendar, Microsoft Outlook, and Zapier. These integrations cover email, scheduling, and workflow automation, giving VoiceShot compatibility with widely used Google and Microsoft productivity tools plus app connections through Zapier. Getting Started and Support ### What training and onboarding options does VoiceShot offer? VoiceShot provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does VoiceShot offer? VoiceShot provides Email/Help Desk, Phone Support, and Chat. With no reviewer feedback about support topics available, no user sentiment about response times, helpfulness, or common frustrations can be confirmed from the catalog data. ## Features AI summary Based on 2,206 Telephony reviews Capterra reviewers say these are the telephony features buyers care about most: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) VoiceShot supports all three top-priority features: **VoIP Connection**, **Call Routing**, and **Call Monitoring**. This coverage gives businesses a solid mix of call connectivity, efficient call distribution, and visibility into live or recorded interactions, helping teams manage communications more effectively, improve service quality, and handle customer calls with greater consistency. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. VoiceShot 57 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reminders: Reminders sent via phone voice recordings - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Email Reminders: Reminders sent via email - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Mass Notifications: Send messages to multiple recipients at the same time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Payment Reminders: Reminders sent for balance/payment due - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Templates: Sample files or documents that could be customized as needed or used as is - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $12.00 Per Feature,Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CH Chris H. Analyst Real Estate ### "Great Solution for Followup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2020 Pros Simple to set up for followup with Clients. Saves a lot of time. Cons User interface is serviceable but is not "current". They are working on an update to be provided mid 2020 to refresh the interface. Works great with Chrome. UI is a bit touchy with Firefox so use Chrome. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RM Reggie M. CEO Consumer Services ### "Hands Down THE BEST Cloud-Based Voice Broadcasting Solution Available" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2020 From a scale of 1-10, I honestly rate VoiceShot a 15... Not only is the service exactly what they say it is, but its also affordable enough for a new business to use without batting an eye. Pros With the launch of our new business we had been searching for a service to assist with our automation systems to keep our customers notified seamlessly. We tried several other services that had shiny nice looking websites & big promises but all fell short. Within 1-day of signing up with Voiceshot we had our automations up and running with the help of customer service that was second to none! I HIGHLY recommend anyone looking for cloud-based Voice and/or SMS Broadcast Services reach out to VoiceShot! Cons If I were to have to choose something, it would be the fact that I did need some assistance to get the system up and running. Notwithstanding, the customer support was extremely patient and walked me through the process step-by-step... Not often can you say that calling customer support was actually enjoyable! Switched from [Call Loop](https://www.capterra.com/p/152402/Call-Loop/) I had trouble making the services work as the companys promised... I patiently went through the customer support process with the other companies for weeks and could not get anything up and working. Alternatives considered [Call Loop](https://www.capterra.com/p/152402/Call-Loop/) [Stratics Networks](https://www.capterra.com/p/155761/Stratics-Networks/) Reasons for choosing VoiceShot It works, Its easy, Its affordable, and did I mention it works?!? Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KS Kent S. President Information Technology and Services ### "Excellent customer service & good pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2020 VoiceShot's team provided excellent follow-up on a complex transfer of a business line from another carrier. VoiceShot consistently contacted me to keep me informed and coordinate the process. I couldn't have asked for anything else. They truly went beyond my expectations and exceeded the level of service which I normally encounter with other service providers. I highly recommend this service. Pros Easy to set up the desired features like call-forwarding. Statistics are readily visible for tracking calls, etc. Cons No concerns about the functionality of this software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD Joe D. COO Information Services ### "Always excellent customer service - modern solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2020 EXCELLENT. We have done business with VoiceShot for well over 10 years. Their solutions allow us to conduct business easier and more affordably. Pros Virtual assistant, routing phone calls, easy to use Cons A small learning curve, but their human custom service rep (not a bot) can help you when needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Ben M. Marketing Director Retail ### "Incredibly Helpful!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 23, 2020 I contacted Voiceshot and they immediately answered all my questions regarding their text messaging services. Everything was explained to me clear, cut, and dry. We've experienced little to no issues with outbound calling - a service we continue to use. Pros This software's interface is incredibly easy to navigate in use, especially if you're used to using a computer all day. The services offered are crucial to perpetuating any business, small or large. There are other companies that offer similar services, but for cost and additional quality customer service, you can't go wrong with Voiceshot! Cons The interface aesthetic appears a little outdated with small links and buttons. A fresher look could draw in newer business owners and younger users hired in their respective positions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Daryl P. President E-Learning ### "The best things about being a Voice Shot customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2020 Voice Shot has been able to assist me with my phone needs as my business grew, whether I needed something small or large they could provide a solution for my communication needs. Pros Voice Mail, Call forwarding, and having multiple extensions. Cons No not much of any thing, they are always there to assist me if I need something. Reasons for choosing VoiceShot Voice Shot had exactly what I was looking for and customer service was unmatched. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.