# VoiceShot Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VoiceShot Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/118631/Virtual-Receptionist-PBX --- # VoiceShot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoiceShot ## What is VoiceShot? VoiceShot provides the highest quality cloud-based phone solutions for enterprise and small businesses. With 1000s of customers and now in our 20th year in business, we help teams communicate clearly and efficiently by providing voice broadcasting, virtual phone systems, emergency notification, outbound calling, text messaging, appointment reminders, and a Voice + Text API for software developers. Starting at $12/mo. ## What is VoiceShot used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Emergency Notification](https://www.capterra.com/emergency-notification-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoiceShot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.truedialog.com/&name=VoiceShot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoiceShot 4.8 (6) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $12 Per Feature, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.4 (464) Value For Money 5.0 (6) Value For Money 4.3 (304) Customer Service 5.0 (6) Customer Service 4.1 (336) ## VoiceShot alternatives [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month [4.7 (857)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Highest Rated [iPlum](https://www.capterra.com/p/230284/iPlum/) [5.0 (2)](https://www.capterra.com/p/230284/iPlum/#reviews) Starting price $8.99 Per User, Per Month [Learn More](https://www.capterra.com/p/230284/iPlum/) [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (253)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) Starting price $65.00 Per User, Per Month [Learn More](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. VoiceShot 57 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Reminders sent via phone voice recordings Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Reminders sent via email Access names, contact information, and roles of employees in a centralized repository Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Send messages to multiple recipients at the same time Access software remotely via mobile devices Notifications via mobile devices Record the audio of phone conversations for quality assurance purposes Reminders sent for balance/payment due System calls multiple numbers at once and connects the agent to the first number that answers Monitor wait time and abandonment for incoming requests that have not been routed Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Notifying as a warning or reminder of a potential or imminent hazard Plan availability and assign specific time slots for tasks and resources Send messages via SMS Reminders sent via SMS/text message Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Sample files or documents that could be customized as needed or used as is Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Send, receive, and respond to messages Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 5.0 (6) Free Trial Basic $12.00 Per Feature,Per Month Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CH Chris H. Analyst Real Estate ### "Great Solution for Followup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2020 Pros Simple to set up for followup with Clients. Saves a lot of time. Cons User interface is serviceable but is not "current". They are working on an update to be provided mid 2020 to refresh the interface. Works great with Chrome. UI is a bit touchy with Firefox so use Chrome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Reggie M. CEO Consumer Services ### "Hands Down THE BEST Cloud-Based Voice Broadcasting Solution Available" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2020 From a scale of 1-10, I honestly rate VoiceShot a 15... Not only is the service exactly what they say it is, but its also affordable enough for a new business to use without batting an eye. Pros With the launch of our new business we had been searching for a service to assist with our automation systems to keep our customers notified seamlessly. We tried several other services that had shiny nice looking websites & big promises but all fell short. Within 1-day of signing up with Voiceshot we had our automations up and running with the help of customer service that was second to none! I HIGHLY recommend anyone looking for cloud-based Voice and/or SMS Broadcast Services reach out to VoiceShot! Cons If I were to have to choose something, it would be the fact that I did need some assistance to get the system up and running. Notwithstanding, the customer support was extremely patient and walked me through the process step-by-step... Not often can you say that calling customer support was actually enjoyable! Switched from [Call Loop](https://www.capterra.com/p/152402/Call-Loop/) I had trouble making the services work as the companys promised... I patiently went through the customer support process with the other companies for weeks and could not get anything up and working. Alternatives considered [Call Loop](https://www.capterra.com/p/152402/Call-Loop/) [Stratics Networks](https://www.capterra.com/p/155761/Stratics-Networks/) Reasons for choosing VoiceShot It works, Its easy, Its affordable, and did I mention it works?!? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kent S. President Information Technology and Services ### "Excellent customer service & good pricing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2020 VoiceShot's team provided excellent follow-up on a complex transfer of a business line from another carrier. VoiceShot consistently contacted me to keep me informed and coordinate the process. I couldn't have asked for anything else. They truly went beyond my expectations and exceeded the level of service which I normally encounter with other service providers. I highly recommend this service. Pros Easy to set up the desired features like call-forwarding. Statistics are readily visible for tracking calls, etc. Cons No concerns about the functionality of this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Joe D. COO Information Services ### "Always excellent customer service - modern solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2020 EXCELLENT. We have done business with VoiceShot for well over 10 years. Their solutions allow us to conduct business easier and more affordably. Pros Virtual assistant, routing phone calls, easy to use Cons A small learning curve, but their human custom service rep (not a bot) can help you when needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Ben M. Marketing Director Retail ### "Incredibly Helpful!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 23, 2020 I contacted Voiceshot and they immediately answered all my questions regarding their text messaging services. Everything was explained to me clear, cut, and dry. We've experienced little to no issues with outbound calling - a service we continue to use. Pros This software's interface is incredibly easy to navigate in use, especially if you're used to using a computer all day. The services offered are crucial to perpetuating any business, small or large. There are other companies that offer similar services, but for cost and additional quality customer service, you can't go wrong with Voiceshot! Cons The interface aesthetic appears a little outdated with small links and buttons. A fresher look could draw in newer business owners and younger users hired in their respective positions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Daryl P. President E-Learning ### "The best things about being a Voice Shot customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2020 Voice Shot has been able to assist me with my phone needs as my business grew, whether I needed something small or large they could provide a solution for my communication needs. Pros Voice Mail, Call forwarding, and having multiple extensions. Cons No not much of any thing, they are always there to assist me if I need something. Reasons for choosing VoiceShot Voice Shot had exactly what I was looking for and customer service was unmatched. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)