# Metaphor Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Metaphor Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/118688/Metaphor-Contact-Center --- # Metaphor Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Metaphor Contact Center ## What is Metaphor Contact Center? Metaphor Contact Center delivers remarkable omnichannel customer experiences across voice, email, text, social and web through a single, hosted software platform. The platform gives your agents the tools they need to have rewarding conversations with your customers across all channels. Experience increased First Contact Resolutions, decreased Average Handle Times, and increased customer satisfaction. ## What is Metaphor Contact Center used for? [Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Metaphor Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.usan.com/&name=Metaphor Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Metaphor Contact Center 4.0 (1) VS. [4.8 (318)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $0.01 Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.8 (317) Value For Money 0.0 (0) Value For Money 4.7 (244) Customer Service 5.0 (1) Customer Service 4.8 (309) ## Metaphor Contact Center alternatives [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,760)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (498)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Metaphor Contact Center 29 features System alerts about the need to escalate an issue or request System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Transfers live calls to other agents Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Computer-telephony integration is the use of computers to manage telephone calls Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 3.5 (1) 3.5 Based on 1 reviews ## Pricing Basic $0.01 Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SR Sara R. Pharmaceuticals ### "Accelovance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.5 3.5 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 26, 2015 Pros The product is customizable. The workflow aspect reduces errors made by the contact center agents and allow for more focus on the person on the other end of the line than "clicking the right button." I had a solid relationship with the USAN team. Cons It has limitations to the basic needs/functions of a platform. We have had issues with the dial plan not working our favor and have had some negative impacts. However, that is under review. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)