Metaphor Contact Center
by USAN
Who Uses This Software?
Companies with contact centers and omni-channel customer experience initiatives.
Average Ratings
1 Review-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting PriceNot provided by vendor
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DeploymentCloud, SaaS, Web
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TrainingDocumentation
Webinars
Live Online
In Person
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SupportOnline
Business Hours
24/7 (Live Rep)
Vendor Details
- USAN
- www.usan.com/
- Founded 1989
- United States
About Metaphor Contact Center
For more than 25 years USAN has been perfecting the customer experience for major US and multi-national brands. USAN applies deep omnichannel expertise to simplify complex contact center problems and implement the best practice driven solutions.
Metaphor Contact Center Features
- Call Monitoring
- Call Recording
- Call Results
- Call Transfer
- Callback Scheduling
- Campaign Specific Caller ID
- Contact Management
- FCC Compliance
- FTC Compliance
- Lead Capture
- Lead Management
Accelovance
Feb 26, 2015
Sara R.
Pharmaceuticals
Used the software for: 1-2 years
Source: Software Advice
Ease of Use
Features & Functionality
Customer Support
Likelihood to Recommend:
Not
Likely Extremely
Likely
NotLikely Extremely
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Pros: The product is customizable. The workflow aspect reduces errors made by the contact center agents and allow for more focus on the person on the other end of the line than "clicking the right button." I had a solid relationship with the USAN team.
Cons: It has limitations to the basic needs/functions of a platform. We have had issues with the dial plan not working our favor and have had some negative impacts. However, that is under review.
Recommendations to other buyers: Review all options prior to making a decision. Have a clear understand of the limitations and make an informed assessment if your business can succeed with the limitations.