Average Ratings

4 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $115.00/month
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours

Vendor Details

  • Finance Express
  • www.financeexpress.com
  • Founded 2001
  • United States

About FEX DMS

Best-of-breed dealer management system designed to help manage all aspects of a "Buy Here, Pay Here" or Special Finance dealership.


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FEX DMS Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

FEX DMS Reviews Recently Reviewed!


I love using Finance Express because it's an all around stable product.

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Finance Express is very user friendly and easy to navigate through daily.

You enter your inventory and manage it. You can enter all your costs and input all the information on the vehicle to be integrated throughout the system. So when you're working a car deal everything you need will be there to make your deal without going from screen to screen. Plus, you can have all your inventory exported over to your website and other internet advertisement. It's a win win situation to have,

Cons: Actually, I don't have anything to say about what's wrong with the system. There system has come a long way and they've worked out most of the kinks of the overall system. I guess the only thing I can say is that sometimes (not often), when they're busy (customer support), it's hard to get ahold of someone.

Overall: Overall product is very efficient and user friendly, which helps me navigate my day smoothly..

Good but only when working properly

May 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: Easy to navigate once the learning curve is over. Great for car dealerships but it would be better if a parts or service module could be added

Cons: Customer support is ALMOST non existent. They answer quickly but always say, "we are working on it" or "I've escalated this issue to the tech team" yet nothing every gets done. I'm talking at least weeks if not months before simple tasks can be completed.

Finance Express was great until..........

May 11, 2016
2/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Comments: it was bought out by Dealer Socket. FEX DMS is an online or cloud based DMS so you have no backup if it goes down. Almost no downtime before the sale but now there have been many many times for hours on end with nothing. Can't take payments, sell cars or lookup inventory, nothing. When it happens you are dead in the water and costs us thousands of dollars. I have employees sitting there writing out receipts for people hoping they are paying what they are supposed to. The collections department literally can't do anything. Calls to "customer service" after loooong periods of time on hold go something like this. "I'm sorry but the best I can do is email you when the system is back up" "I don't know how long it will be down, they are doing everything they can". Absolutely no partial credit on the next bill. Also this DMS is not cheap. My bill last month was over $1200.00

There are always things that get changed overnight with no warning. Things don't work right and you have to figure it out which is a huge waste of time. Our website integration hasn't been uploading correctly and many other small, pain in the ... things.

We switched to finance express in 2008 when they were still new and cared about service. I am currently looking for a different DMS.

Very easy to structure

Aug 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Simple way to structure deals, great for entry level independents.

Cons: Difficult to add new documents and upload them.