Average Ratings

1 Review
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $115.00/month
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours

Vendor Details

  • Finance Express
  • www.financeexpress.com
  • Founded 2001
  • United States

About FEX DMS

Best-of-breed dealer management system designed to help manage all aspects of a "Buy Here, Pay Here" or Special Finance dealership.


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FEX DMS Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

FEX DMS Reviews

Finance Express was great until..........

May 11, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: it was bought out by Dealer Socket. FEX DMS is an online or cloud based DMS so you have no backup if it goes down. Almost no downtime before the sale but now there have been many many times for hours on end with nothing. Can't take payments, sell cars or lookup inventory, nothing. When it happens you are dead in the water and costs us thousands of dollars. I have employees sitting there writing out receipts for people hoping they are paying what they are supposed to. The collections department literally can't do anything. Calls to "customer service" after loooong periods of time on hold go something like this. "I'm sorry but the best I can do is email you when the system is back up" "I don't know how long it will be down, they are doing everything they can". Absolutely no partial credit on the next bill. Also this DMS is not cheap. My bill last month was over $1200.00
There are always things that get changed overnight with no warning. Things don't work right and you have to figure it out which is a huge waste of time. Our website integration hasn't been uploading correctly and many other small, pain in the ... things.
We switched to finance express in 2008 when they were still new and cared about service. I am currently looking for a different DMS.