# FEX DMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is FEX DMS the right Auto Dealer solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/118710/FEX-DMS/reviews

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FEX DMS

3.9 (9)

[View alternatives](https://www.capterra.com/p/118710/FEX-DMS/alternatives/)

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Last updated March 13th, 2026

# Reviews of FEX DMS

Ease of use

4.0

Customer Service

3.0

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NE

Nicholas E.  
Sales & Finance Mgr  
Automotive  
Used the software for: 2+ years

### "Great & easy system for the money"

October 18, 2022

5.0

Pros

Inventory management, contracts as well as other documents

Cons

Integration could always be a little quicker but it’s STILL faster than most

Reason for choosing FEX DMS

More attractive appearance and easier to understand tabs

Review Source

SC

Samantha C.  
Sales Manager  
Retail  
Used the software for: 2+ years

### "Worth looking into."

December 17, 2021

5.0

We really enjoyed FEX and often talk about how much we miss using the program.

Pros

The system was easy to use and ease to manage. The system would run the reports when needed and there weren't very many software issues to deal with.

Cons

We stopped using FEX DMS because there were new and improved ways to take payments and promises that were easy for our customers and employees that the system did not support.

Alternatives considered

[IDMS](https://www.capterra.com/p/173877/iDMS/)[DealerCenter](https://www.capterra.com/p/71935/DealerCenter/)

Reason for choosing FEX DMS

We chose FEX DMS for a long time over the other products because of the ease of use and the ease of training others in the system.

Review Source

MD

Mike D.  
GM  
Automotive  
Used the software for: 2+ years

### "No bang for the buck"

March 1, 2021

2.0

cumbersome, slow

Pros

bhph portion is well put together. good custom reports

Cons

Very expensive. Not worth the money. Frazier and Wayne reeves does the same for less than half the cost. book out tool (nada) works 50% of the time. FEX does NOT work with dealertrack so you have to cut and paste. Customer support is very limited. A 2 hour wait is very common and unacceptable. In conclusion. Ever since the company was sold the software has gone straight downhill. They only care about the revenue it generates and NOT the customer.

Review Source

VR

Verified Reviewer  
General Manager  
Financial Services  
Used the software for: 2+ years

### "Great software for companies in the auto and finance industry."

June 19, 2020

5.0

I’d definitely recommend this software for companies in the auto and finance industry. And even though they are transitioning to another software I really hope that the core of it remains the same.

Pros

This software is very easy to learn and very easy to navigate, compared to other similar products in the market. It has a great display of information for admin users, service teams, and collectors. It is easy to update accounts and most importantly those changes are visible to anyone. We like that it is very useful in keeping track of changes and gives you many ways of flagging and identifying distinct and important information on each one of them. I'd say FEX is user friendly and has everything your business would need.

Cons

The only thing that I would improve is some of the reports that are available. The creation and customization of reports are not that straightforward. It’s not super difficult to learn, but if you don’t have all the pieces and follow all the steps in a specific order, it won’t be able to work.... Either way, you can reach out to customer service to get help with those more complicated reports and they are super friendly and patient.

Review Source

CE

Clifton E.  
Finance & Internet Sales  
Automotive  
Used the software for: 2+ years

### "I love using Finance Express because it's an all around stable product."

April 20, 2018

5.0

Overall product is very efficient and user friendly, which helps me navigate my day smoothly..

Pros

Finance Express is very user friendly and easy to navigate through daily. You enter your inventory and manage it. You can enter all your costs and input all the information on the vehicle to be integrated throughout the system. So when you're working a car deal everything you need will be there to make your deal without going from screen to screen. Plus, you can have all your inventory exported over to your website and other internet advertisement. It's a win win situation to have,

Cons

Actually, I don't have anything to say about what's wrong with the system. There system has come a long way and they've worked out most of the kinks of the overall system. I guess the only thing I can say is that sometimes (not often), when they're busy (customer support), it's hard to get ahold of someone.

Review Source

TR

Travis R.  
Owner  
Automotive  
Used the software for: 2+ years

### "Good but only when working properly "

May 2, 2018

3.0

Pros

Easy to navigate once the learning curve is over. Great for car dealerships but it would be better if a parts or service module could be added

Cons

Customer support is ALMOST non existent. They answer quickly but always say, "we are working on it" or "I've escalated this issue to the tech team" yet nothing every gets done. I'm talking at least weeks if not months before simple tasks can be completed.

Review Source

AK

Andrew K.  
  
  
Used the software for:

### "Finance Express was great until.........."

May 11, 2016

2.0

it was bought out by Dealer Socket. FEX DMS is an online or cloud based DMS so you have no backup if it goes down. Almost no downtime before the sale but now there have been many many times for hours on end with nothing. Can't take payments, sell cars or lookup inventory, nothing. When it happens you are dead in the water and costs us thousands of dollars. I have employees sitting there writing out receipts for people hoping they are paying what they are supposed to. The collections department literally can't do anything. Calls to "customer service" after loooong periods of time on hold go something like this. "I'm sorry but the best I can do is email you when the system is back up" "I don't know how long it will be down, they are doing everything they can". Absolutely no partial credit on the next bill. Also this DMS is not cheap. My bill last month was over $1200.00 There are always things that get changed overnight with no warning. Things don't work right and you have to figure it out which is a huge waste of time. Our website integration hasn't been uploading correctly and many other small, pain in the ... things. We switched to finance express in 2008 when they were still new and cared about service. I am currently looking for a different DMS.

Review Source

BE

Brandon E.  
Consultant  
Automotive  
Used the software for: 2+ years

### "Very easy to structure"

August 14, 2018

4.0

Pros

Simple way to structure deals, great for entry level independents.

Cons

Difficult to add new documents and upload them.

Review Source

BE

Brandon E.  
Consultant  
Automotive  
Used the software for: 6-12 months

### "Great for bhph"

July 21, 2019

4.0

Pros

Buy here pay her very simple to setup and use.

Cons

Not great for structuring deal and pushing to dealertrack or route one.

Review Source

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