Who Uses This Software?

Foothold's software for Behavioral Health and Human Services is ideal for providers of services related to Mental Health, Alcohol & Substance Abuse, Homeless & Housing, Employment, Family, and more.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,100.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Foothold Technology
  • www.footholdtechnology.com
  • Founded 2000
  • United States

About AWARDS

With origins and roots in social services, AWARDS is a complete Electronic Record that also supports administrative activities, including facilities maintenance, human resources, scheduling and alerts, audit reports, and automated billing. AWARDS is fully interoperable with other federally certified systems for participation in Health Information Exchanges, and is the only record-keeping system that is certified as both a Behavioral Health EHR and a Homeless Management Information System (HMIS).


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AWARDS Features

  • Case Management
  • Certification & Licensing
  • Child Welfare Management
  • Document Management
  • Reporting & Statistics
  • Scheduling
  • Time Tracking
  • Training Management
  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

AWARDS Reviews

As a psychiatrist in an agency using awards EMR

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Comparing Foothold Technology's Awards system with other products, Foothold has showed it is a much better product, with much better performance, much more easily to use, more user-friendly. Also in the last 8 to 9 months the support has improved dramatically, and now the response time is excellent. So in my opinion Foothold exceeds other similar EMR/e-prescribing programs.
The documentation is much more accessible to all employees that need access. The forms are much easier to complete than other EMR programs I have used in other mental health clinics, and the e-prescribing experience is way much easier (and has been without significant problems for the last 9 months).
When you compare Foothold with other programs you can prescribe with much fewer steps, much faster, more intuitively, and you can verify right away if the prescription was successfully transmitted. Other products oftentimes are a nightmare, often telling you the transmission never went to the pharmacy until long time - sometimes several days later- and often you find out only because the patients can't fill their prescriptions. So for a relatively inexpensive program, it does way much more than the inefficient and expensive alternatives.
Additionally, from what I understand, the control panel is apparently easy to be managed by the clinic supervisors, and they can fix problems with progress notes, and other clinical forms for most basic problems. In that regard, that's also my experience comparing Foothold with other programs.
I must say the CONS I found:
-When initially we started using this program, the training wasn't thoroughgoing and comprehensive, but in the last 9 months the staff in the agency has been well trained by the supervisors, so the issue has changed positively.
I must say I have now a very positive opinion about Foothold's Awards. I recommend it.

Foothold Delivers

Mar 24, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: RSS has been a customer of Foothold Technology since 2008. Foothold delivers an efficient and cost effective product for a variety of program types. In today's ever changing landscape, an innovative and responsive vendor is imperative to the future success of all agencies.

Easy to Navigate; Friendly, Helpful Staff; and a Great Experience!

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As the AWARDS Administrator for a Peer-Run, Peer-Operated Agency in NY City, I can say, first hand, that the employees at Foothold Technology are a friendly, knowledgeable bunch! Have a question or problem? They get right on it to resolve it quickly.

I have experience with a few Mainframe and Internet-based databases over the years. Theirs was the least painful one I was ever involved in using.

Not only are the screens easy to navigate, there is a lot of customization available. In many cases, not only can you get There from Here, but there are several ways to do so. This does not confuse things, however. It's more a case of not having to backtrack to perform the next task.

Need to add to, or change, a list of options? No sooner said than done. Worried about upcoming regulatory changes to the Mental Health field? They are on top of it and update everyone to any changes they are making.

They continue to make changes to the software as new service guidelines come out from the regulatory bodies. They let you know as they are making major changes to the software. Their Online Help is also kept up to date to reflect any changes they are making to the software. There are step-by-step instructions on how to perform various tasks. They have monthly web trainings and refreshers, free of charge.

There is also their annual AWARDS Expo. Many workshops are available to keep you informed and answer your questions, whether you are Line Staff, Manager, Administration, IT, or Executive. Staff are also on hand.

I have recommended their software to anyone who has asked me about them.

Overall satisfaction

Mar 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The AWARDS product is excellent. It helps me immensely in data collection of vital information and ability to generate a variety of demographic and statistical reports for my program. The product is very user-friendly and with many important functionality. Greater customer service and competent support staff to assist with technical matters.

I have nothing negative to share regarding my experience using the product since 2007.

12+ Years

Mar 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Lakeview has been using AWARDS for over 12 years and it has been instrumental in performing our daily documentation and functions. From the moment we signed on until now we have had the exact same Senior Project Manager, which helps tremendously in communication. With ever changing regulations Foothold has been able to adapt and grow with our needs as an organization. Highlights for us include the 24/7 Helpdesk allowing for quick resolutions to issues not found in their expansive online help menu. Meaningful Use Certification and HIPAA compliance are also big factors in choosing AWARDS. Lastly the ability to have a web based software allows for our staff to work on the road, and the addition of certified electronic signatures is pushing us to our goal of paperless electronic records.

Excellent EHR for Behavioral Health Agencies

Mar 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I work with multiple agencies that offer different types of services in the social services sector and Foothold Technology's AWARDS product has exceeded our requirements at each agency and program. Our documentation is now streamlined and accessible to all employees that need access, no matter which office they are working in. The integrated form builder allows you to create any custom forms you want without having to pay some developer to make changes. The Billing module integrates with the services very nicely. We were able to save around over 288 hours of staff time per month just by switching to AWARDS BillingBuilder functionality. Want to further analyze data, no problem. AWARDS lets you use various ReportBuilders and ExportBuilders to export the data in a variety of popular formats.

PROS:
-Easy to use, easy to train, online help facilities always available
-Powerful FormBuilder lets you create your own forms and make changes as needed
-You can report on virtually anything you enter, even data on custom forms
-All items related, no need to enter the same information twice for a client
-Billing integration saves you time and money while reducing errors and increasing revenue
-Integrated HIPAA compliant messages module to communicate with staff while including sensitive client information
-Updates in functionality every month always bring new or enhanced features
-Staff is always very responsive to new ideas and very quick with support when there is a problem
-Our staff loves the much faster input of Group Notes and Progress Notes as well as the ability to view/edit notes from any location
-Tickler messages are sent to each staff warning them of upcoming service plans or other assessments that are due for clients on their caseload
-Supervisors can be set to receive all messages to oversee an entire program or agency

CONS:
-Very minor things still on the wish list that do not prevent us from doing our job or meeting requirements from our payers (such as design and layout).

We are very happy with AWARDS and always recommend it to any agency looking for a good electronic health record.