--- title: "Foothold Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Foothold Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/118751/AWARDS/" page_type: "product" language: "en" --- # Foothold Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Foothold ## What is Foothold? Electronic documentation software for mental health and substance use disorder service providers. Our software offers case management, client tracking, and an Electronic Health Record (EHR) all under one roof - with specific functionality for the needs of mental health agencies. Our software is HIPAA-compliant, federally certified as an EHR, and offers full interoperability as you navigate the new landscape of care coordination and value-based care. ## What is Foothold used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Human Services](https://www.capterra.com/human-services-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Starting price $2000 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Home Health Care / 2026 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Foothold?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://radicle-health.com/&name=Foothold) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Foothold 4.6 (51) VS. [4.4 (1,051)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price $2000 Per Feature, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (51) Ease Of Use 4.3 (1,048) Value For Money 4.5 (39) Value For Money 4.3 (718) Customer Service 4.6 (50) Customer Service 4.4 (980) ## Foothold alternatives Highest Rated [4.8 (74)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (93)](https://www.capterra.com/p/203725/Noteable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Bonterra Penelope](https://www.capterra.com/p/80088/Bonterra-Penelope/) [4.2 (75)](https://www.capterra.com/p/80088/Bonterra-Penelope/reviews/) Starting price $400.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/80088/Bonterra-Penelope/) [View all alternatives](https://www.capterra.com/p/118751/AWARDS/alternatives/) ## FAQs about Foothold Overview ### What problems does Foothold solve? Foothold solves fragmented client documentation, paper-based workflows, and slow reporting for human services, behavioral health, and nonprofit agencies. It centralizes records across offices, speeds note entry and e-prescribing, supports custom forms, billing, compliance tracking, and due-date alerts, helping frontline staff, supervisors, administrators, and fiscal teams reduce duplicate entry and manual follow-up. Answer based on 31 reviews Overview ### Which roles and teams benefit most from Foothold? Foothold is most used by executive leaders, compliance and quality teams, IT and database administrators, and case management staff in human services organizations. Directors and C-suite leaders rely on it for operational oversight, while compliance, billing, and care teams use it to manage documentation, reporting, service delivery, and regulatory workflows. Answer based on 50 reviews Overview ### What company size and industries is Foothold built for? Foothold is ideal for small human services and I/DD agencies, with 59% of reviewers from small businesses and 44% from mental health care. It also serves midsize organizations at 34%, especially nonprofits at 28%, supporting agencies that run multiple programs such as substance use disorder, housing, and employment. Answer based on 51 reviews Features and Usability ### What are the key features of Foothold? Foothold includes core case management and EMR/EHR tools like client records, progress notes, e-signatures, and billing. Its key differentiators are customizable forms and ReportBuilders for demographic, compliance, and outcomes reporting, plus compliance chart auditing, role-based permissions, scheduling, and HIPAA-compliant documentation workflows that support regulatory requirements. Answer based on 31 reviews Overview ### What is Foothold AWARDS used for? Foothold AWARDS serves as an EHR and case management system for social services, behavioral health, and nonprofit agencies. It supports documentation, billing, reporting, compliance, e-signatures, and custom forms across programs. Many administrators value its flexibility and support, though some teams find certain workflows, reporting setup, or product changes harder to manage. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does Foothold integrate with? Foothold integrates with CaraSolva Caregiver Management Suite, Change Healthcare Platform, and Quest. These integrations cover care management, healthcare claims and administrative workflows, and lab-related connectivity, giving Foothold connections to key third-party platforms used across clinical and operational settings. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Foothold offer? Foothold provides in person training, live online sessions, webinars, and documentation. In person training supports direct instruction, live online sessions allow guided remote learning, webinars cover scheduled group instruction, and documentation offers written reference material for self-paced review. Answer based on 7 reviews Getting Started and Support ### What customer support options does Foothold offer, and how do users rate the experience? Foothold offers email/help desk, a knowledge base, phone support, and chat. Users generally describe support as knowledgeable, helpful, and quick to respond, with strong training and ongoing specialist assistance. Some report occasional difficulty reaching a specific support contact or needing manager involvement to address certain errors. Answer based on 12 reviews Features and Usability ### Is Foothold easy to use? Foothold feels easy to learn for many agencies, especially for daily documentation, forms, and basic navigation. Staff and administrators often like the readable screens, customization, and accessible records, but some users find older modules clunky, mobile navigation difficult, and tasks like signatures, printing, or plan reviews less intuitive. Answer based on 15 reviews ## Features AI summary Based on 2,845 Mental Health reviews Capterra data shows that buyers of mental health software rank the following features as their top priorities: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) Foothold supports all three features that reviewers rate most highly: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help mental health providers protect patient information, maintain complete clinical records, and manage documentation within a centralized system, allowing teams to deliver care more efficiently and stay aligned with compliance requirements. HIPAA Compliant 4.8 (10) 110.00% of 10 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.1 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Create and securely store digital patient records Document Management 4.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Calendar Management 3.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Client Management 4.7 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Foothold 75 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Signature: Digitally sign online documents - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - For Home Care Providers: Specifically for in-home care services - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Nursing Homes: Specifically for nursing homes - Forms Management: Store, manage and track all forms in a centralized location - Geriatric Care: Providing medical care for elderly patients - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Incident Management: Manage and track all disruptions and incidents - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Notes Management: Allow users to create, edit, and sort multiple notes - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Referral Management: Log and store the source of contacts/leads - Referral Tracking: Log and store the source of contacts/leads - Reimbursement Management: Manage compensation for out-of-pocket expenses incurred by an employee, client or another party - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Training Management: Track employee/learner's progression through training programs - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (46) 4.3 Based on 46 reviews ## Pricing Value for money 4.5 (39) Basic $2,000 Per Feature,Per Month Value for money 4.5 (39) 4.5 Based on 39 reviews ## Integrations [ Quest](https://www.capterra.com/p/10018546/Quest/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (50) 4.6 Based on 50 reviews ## User reviews Overall rating 4.6 Based on 51 reviews Filter by rating 5(33) 4(15) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent JS Julie S. Ctredentialing and Business coordinator Mental Health Care ### "Long time AWARDS user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 16, 2024 24 years total of using and it gets better all the time. Pros The work flow fits us well. It is easy to teach new hires because after hitting update the prompts are easy to know where to go next. Cons Some of the report features will not allow you to use the back button. It takes you back to having to start over for each program you are trying to run. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Alisa P. In-Home Director Non-Profit Organization Management ### "RADIUS\_Foothold " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2024 It has been easy to implement with great guides and support. Pros How user friendly and easy to learn it is. Cons the white space when creating documents that it takes up and make documents significantly long. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) [myEvolv](https://www.capterra.com/p/209717/myEvolv/) [FAMCare](https://www.capterra.com/p/55008/FAMCare-Human-Services/) [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) [GlobalVision](https://www.capterra.com/p/69038/DOCU-PROOF-C3/) Reasons for choosing Foothold flexibility, user friendly, HIPPA compliant, and reporting Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Shawn B. Regional Director Hospital & Health Care ### "Just my thoughts?" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 6, 2024 it has for the most part been a good experience. I love the flexibility to use what we have. I would like to have more flexibility in how we work with consumers. Pros flexibility to use the form builders and the reporting. I can create anything I need and get data out of the system easily. Cons It does not integrate well with Dr's First and Carasolva, or maybe they don't play well together? Also the product needs a patient portal to push forms to clients collect payments and send appointment reminders. Switched from [Advanced Data Systems](https://www.capterra.com/p/129851/MedicsPremier/) We could not get accurate reporting and lost revenue. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reasons for choosing Foothold Our staff still knew AWARDS and had only been away from awards for a year. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Angela D. Deputy Director Government Administration ### "Foothold the BEST CHOICE!!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2024 Foothold Technology is great, Bergen was informed by HUD to initiate an HMIS system in the early 2000s and we had a few presentations from other vendors but we choose to go with Foothold. Very good choice!! Pros Customer Service and being very responsive to our needs at the County. \[sensitive content hidden\] was there for Bergen County when we first initiated Foothold Technology HMIS system Cons There are times when we experience delays due to HUD updates which can be frustrating, but overall they get it done. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OR Omayra R. Case manager Facilities Services ### "Excellent product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2024 I move around foothold with ease. All the information is captured. I also like that they do maintenance on off hours and don't interfere with our work. Pros I like how easy this was to put together as an implementation team member. I have all the information I need at my fingertips and one click away. Cons I don't have access to fixing errors I usually have to go through one of the managers at my agency or customer service help Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Pamela S. Peer Advocate Individual & Family Services ### "What I think about Foothold" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2024 Due to my role and the capacity in which I use Foothold I love it. I only want the font size to be bigger like it was. I have had no problems learning the program or using the program for my overall needs for my job. Pros I love the Program. It's easy to learn and access your roster in order to keep track of each individual that you serve. Cons The least thing I like is the notes when printed out now after the upgrade the fonts are way too small. You should put the typeset back to a bigger font size. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Deb M. Director Compliance Civic & Social Organization ### "Review One" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2024 Strong!! Staff are excellent. Help Desk is very responsive. Pros Reporting, customer support are excellent. Staff is very knowledgeable and really understand customer services Cons On-line resources are hard to navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Maria R. Billing Manager Non-Profit Organization Management ### "Help Desk ticket." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 29, 2024 Last one was satisfactory, feedback was received next day! Pros Acknowledge of receipt of questions/request for help is received. Cons That many times takes long period of time to help resolve billing issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jennifer J. Executive Director Mental Health Care ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 29, 2024 Generally pleased with the ease of use. I do run into glitches however, but the help team is fantastic. Pros I do like how easy it is to use the product. Cons I do wish there were ways to import exactly what information you need in the report builders. Some of the builders have options that others do not, and it does make some of our reporting difficult to do. If there was a way to pull exactly and only exactly the information I want onto one report, it would be perfect. I also would like to learn more about the Medicaid part of Foothold that I don't think we have access to. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) To have our housing programs using the same EHR as our mental health and substance abuse programs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Angel S. Data Manager Non-Profit Organization Management ### "Internal Roster" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2024 Our experience utilizing Foothold has been satisfactory as Foothold provides the needed capacities for us to do our work with patients and generate required reports. Pros AWARDS (Foothold Technology) was our company EHR at some point, but then RMA became our EHR. We use AWARDS for our department to serve as an internal roster system and to provide e-consent values to the Bronx RHIO and Healthix. Cons No cons noted using Foothold Techonology. Switched from [AIRS](https://www.capterra.com/p/153517/AIRS/) AIRS was a bit cumbersome to use and required more technical know how. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reasons for choosing Foothold Ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/118751/AWARDS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.