# Foothold Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Foothold the right Mental Health solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118751/AWARDS/reviews --- Foothold 4.6 (51) [View alternatives](https://www.capterra.com/p/118751/AWARDS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Foothold Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews AD Angela D Deputy DirectorGovernment Administration, 501 - 1,000 employeesUsed the software for: More than 2 years. “Foothold Technology is great, Bergen was informed by HUD to initiate an HMIS system in the early 2000s and we had a few presentations from other vendors but we choose to go with Foothold. “ August 5, 2024 OR Omayra R Case managerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “I don't have access to fixing errors I usually have to go through one of the managers at my agency or customer service help“ July 31, 2024 DP Darlene P COOMental Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “I am very please with Foothold AWARDs, the people we work with from there, their responsiveness and problem-solving makes our jobs easier as users.“ July 23, 2024 DP Darlene P COOMental Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Billing module can be difficult to achieve functionality, it is scheduled for an update in the near future.“ July 23, 2024 MD Mary D Director of Quality Improvement and Corporate ComplianceHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “Also, when they push new things out, they do a great job of having various training materials for users. “ July 23, 2024 DM Deb M Director ComplianceCivic & Social Organization, 11 - 50 employeesUsed the software for: More than 2 years. “On-line resources are hard to navigate.“ July 29, 2024 PS Pamela S Peer AdvocateIndividual & Family Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It's easy to learn and access your roster in order to keep track of each individual that you serve.“ July 30, 2024 JF Joan F Project CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I understand that it is the design required by the federal agency, but it is tedious to update the inventory changes.“ November 20, 2023 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Michael G. Corporate Compliance Officer/HIPAA Privacy Officer Used the software for: 2+ years ### "Working with Foothold has been great. Using AWARDS has made helped us streamline documentation. " June 4, 2018 5.0 Pros The documentation, auditing and compliance features features have been a great asset. We are still learning how to use Billing Builder, but Foothold regularly updates their functionality. Their report builder tools and form builder tools have also been a great asset for our organization. Their training department is very good, with many free training sessions on their various modules, new features, etc. Cons Some functions require much data entry, and this can be cumbersome. The billing builder functionality has a very large learning curve, and Foothold limits some functions to very few users such as Form Builder. Configuring Billing Builder, and completing scheduling can also be very cumbersome. Review Source BP Bessy P. Behavioral Health Office/EHR Manager Mental Health Care Used the software for: 2+ years ### "Solid quality, user-friendly, flexible for reporting!" February 28, 2020 4.0 The relationship/trust building at the beginning was essential for the buy in. Thankfully that foundation was well established and continues to this day. Pros Absolutely simplified and saved time on billing tasks. Form Builder is also an indispensable feature for our agency. We constantly build customized forms/reports to assist is funding/accountability efforts. In addition Help Desk could respond a bit faster at times. Cons Our agency chooses not to use the calendar feature due to it's complexity. Reason for choosing Foothold The relationship/communication with Foothold was superior. All questions/concerns were addressed. In addition the price was right and the software flexible enough to meet our needs. Review Source VR Verified Reviewer Graduate Student Hospital & Health Care Used the software for: Less than 6 months ### "It's okay" August 31, 2018 3.0 Pros It's customizable, and easy enough to use the parts of that you use all the time. Cons It's not intuitive. There could be more helpers to know what's in there and to be found. Review Source OR Omayra R. Case manager Facilities Services Used the software for: 2+ years ### "Excellent product " July 31, 2024 5.0 I move around foothold with ease. All the information is captured. I also like that they do maintenance on off hours and don't interfere with our work. Pros I like how easy this was to put together as an implementation team member. I have all the information I need at my fingertips and one click away. Cons I don't have access to fixing errors I usually have to go through one of the managers at my agency or customer service help Review Source DM Deb M. Director Compliance Civic & Social Organization Used the software for: 2+ years ### "Review One" July 29, 2024 5.0 Strong!! Staff are excellent. Help Desk is very responsive. Pros Reporting, customer support are excellent. Staff is very knowledgeable and really understand customer services Cons On-line resources are hard to navigate. Review Source AD Angela D. Deputy Director Government Administration Used the software for: 2+ years ### "Foothold the BEST CHOICE!!!!" August 5, 2024 5.0 Foothold Technology is great, Bergen was informed by HUD to initiate an HMIS system in the early 2000s and we had a few presentations from other vendors but we choose to go with Foothold. Very good choice!! Pros Customer Service and being very responsive to our needs at the County. \[sensitive content hidden\] was there for Bergen County when we first initiated Foothold Technology HMIS system Cons There are times when we experience delays due to HUD updates which can be frustrating, but overall they get it done. Review Source MR Maria R. Billing Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Help Desk ticket." July 29, 2024 5.0 Last one was satisfactory, feedback was received next day! Pros Acknowledge of receipt of questions/request for help is received. Cons That many times takes long period of time to help resolve billing issues. Review Source JM Jennifer M. Assistant Director, Quality Improvement Individual & Family Services Used the software for: 2+ years ### "A successful transition from paper charts to electronic health records" March 9, 2020 4.0 Our agency provides a variety of Residential Treatment and Community Services throughout multiple counties within the state. Understanding that our services are vast, there was hesitation to think that we would find a system that would meet all of our regulatory and oversight needs. It is fair to state that AWARDS meets these needs and expectations. The system is customizable in many ways. The Foothold/AWARDS staff are responsive and great to work with. Overall ease of use is great. Pros AWARDS permits programs and services to be developed and configured independently or globally. The formbuilder feature permits our agency to develop forms in the format we like, which certainly eased the implementation period. Reportbuilder provides opportunity for reports to be built specific to the user, program or agency based off of (pretty much) any field that is entered in to the system. This has allowed our agency to streamline data collection, identify more indicators to measure success and be able to access outcomes in real time. Our implementation consultants were highly supportive throughout the agency's transition from paper charts to electronic records. Following our implementation phase, we were assigned a senior consultant whom we quickly discovered is equally responsive and helpful. As the implementation researcher, lead and system administrator, I have worked with several Foothold/AWARDS team members. All of whom have demonstrated professionalism, appropriate problem solving skills and willingness to help whenever asked. Due to the success we experienced throughout the first three years with AWARDS, we chose to increase the use of the system by implementing the billing builder feature. We plan to begin this new phase of implementation soon. Cons AWARDS does not have a mobile app for phones. Although the site is accessible from a mobile device, it is difficult to navigate the site on a small mobile devices while in the field. Employees report it would be much easier to have clients/families sign documents if there was a phone app or better flow of signatures. In addition, we have encountered a few issues surrounding e-signatures and alerts when a form is ready to be signed. We report these concerns to the helpdesk and they are always attentive; however, it is in this 'con' area because it has been an issue that we have encountered on more than 3 occasions. The help desk always resolves the problem, until it comes up again. Review Source NB Nancy B. Compliance Coordinator Mental Health Care Used the software for: 1-2 years ### "Product Review - Foothold AWARDS" March 9, 2020 4.0 Our overall experience with AWARDS has been positive. Our implementation specialist was wonderful, as was our temporary support person who assisted us with reviewing survey results with management. Our current support person is difficult to reach and does not reply to questions/concerns in a timely manner. We also find the HelpDesk people to be very accommodating when they can, and the new HelpDesk feature (using email) has been great so far! Pros This product is very easy to use for all staff; including Direct Support Professionals, Managers, Executive Leadership, and Fiscal staff. The integration with existing business processes was a relatively smooth process. Our implementation specialist was wonderful in working with us to develop forms and adjust processes to work within AWARDS. The BillingBuilder took quite some time to set up and test because it was very different from what we had currently used, but we had sufficient support. One feature that has made a positive impact is the Reporting capabilities. Anyone, from Managers checking/signing progress notes, to Executive Leadership searching for trends, finds the ReportBuilders easy to use. Pulling data from the system has become an integral part in our efforts to improve process to increase efficiency, and satisfaction of stakeholders. Cons There are a few identified areas of AWARDS that we'd like to see improved upon. One, is that we'd like a way to "turn off" the internal notification tied to the new E-Signatures Configuration for Progress Notes. Our process requires staff to sign their progress notes after review; once staff click "Save Note," the system automatically sends the notification that they have a note to review, but, they've already signed the note. Another area that has room for improvement, is when the need arises to create a new form that is different from the current version. Many of us need to have access in several ReportBuilders to the older form, but AWARDS does not suggest "moving forms." If the form is removed from it's current holding spot (i.e. Services or Charting Timetable) and moved to a "blank" holding area, the form can be accessed via client history. We need to have older forms remain available to all licensing and regulatory agencies in our ReportBuilders. Reason for choosing Foothold AWARDS was more cost effective and we were able to customize several processes to help meet the needs of our persons served in rural locations and residential settings. Review Source MM Michele M. Compliance and Quality Officer Non-Profit Organization Management Used the software for: 2+ years ### "Customization, Collaboration, and Overall Utilization" February 20, 2020 4.0 Being one of the co-chairs of a committee of community providers who utilize the AWARDS program in NJ, having the same Senior Project Manager, \[SENSITIVE CONTENT HIDDEN\] , is helpful in streamlining the overall process for all users. We share ideas, forms, best practices, and sometimes resources. We have partnered with \[SENSITIVE CONTENT HIDDEN\] to meet on a regular basis to discuss and/or review topics such as AWARDS updates that affect the IDD population, Medicaid updates, regulatory compliance, enhancements, etc. Since \[SENSITIVE CONTENT HIDDEN\] works with all of us, there is ease in that no one provider agency has to explain the "Why" or "What type of data or work do you do" type questions. We can get into the meat of an issue which helps move to a resolution faster. This partnership and experience enhances the overall experience in that there is strength in numbers and having the leverage to make changes in not only the AWARDS program, but also in overall advocacy. To the actual AWARDS program, the overall experience has been positive. The "home" page is user friendly and intuitive. The new format in the Service Module with Plans and Review has made the overall process of Outcome/Strategy development less stressful and reduced the steps in modification and discontinuing plans. Pros The AWARDS program affords us opportunities to build forms to capture critical data and then run reports on that data for meaningful use when communication with doctors, nurses, dieticians, and medical or behavioral specialists. This in addition to having the ability to set up rules and parameters around progress note data entry, e-signing, and billing configurations. Cons The inability to have interoperability with the NJ Depart of Human Services Department of Developmental Disabilities, and more specifically with the iRecord system. If there were interoperability between these two programs running utilization reports would capture the data in which is impossible today. One example: The ISP (Individual Service Plan) and SDR (Service Detail Report) in iRecord show the billable units per calendar year (or set period of time). Having that data at our fingertips across programs and individuals in the AWARDS program would help run a report on the number of units available and the number of units utilized; resulting in a report on lost potential revenue. Currently there is a lot of data manipulation to capture the same information. This would also assist with the ease of transferring the data from the ISP/SDR into the AWARDS program rather than manual input. Review Source ND Nicolas D. child and adolescent psychiatrist Used the software for: 6-12 months ### "As a psychiatrist in an agency using awards EMR" November 8, 2016 5.0 Comparing Foothold Technology's Awards system with other products, Foothold has showed it is a much better product, with much better performance, much more easily to use, more user-friendly. Also in the last 8 to 9 months the support has improved dramatically, and now the response time is excellent. So in my opinion Foothold exceeds other similar EMR/e-prescribing programs. The documentation is much more accessible to all employees that need access. The forms are much easier to complete than other EMR programs I have used in other mental health clinics, and the e-prescribing experience is way much easier (and has been without significant problems for the last 9 months). When you compare Foothold with other programs you can prescribe with much fewer steps, much faster, more intuitively, and you can verify right away if the prescription was successfully transmitted. Other products oftentimes are a nightmare, often telling you the transmission never went to the pharmacy until long time - sometimes several days later- and often you find out only because the patients can't fill their prescriptions. So for a relatively inexpensive program, it does way much more than the inefficient and expensive alternatives. Additionally, from what I understand, the control panel is apparently easy to be managed by the clinic supervisors, and they can fix problems with progress notes, and other clinical forms for most basic problems. In that regard, that's also my experience comparing Foothold with other programs. I must say the CONS I found: -When initially we started using this program, the training wasn't thoroughgoing and comprehensive, but in the last 9 months the staff in the agency has been well trained by the supervisors, so the issue has changed positively. I must say I have now a very positive opinion about Foothold's Awards. I recommend it. Review Source BC Brian C. Executive Director Mental Health Care Used the software for: 2+ years ### "Bang for the Buck! " February 21, 2020 5.0 We have been using this software for a very long time, almost 20 years. About 7 years ago many like sized not for profits were told that we were going to need to purchase other EHR's because of changing software requirements. Foothold technologies pushed AWARDS to keep up with those requirements at a reasonable cost. The AWARDS team is easy to speak with and has a full grasp of the populations we work with and is able to optimize the software to meet our needs. I appreciate that they stay abreast of the trends in our field and are able to help us stay current in the software. Pros It is very simple to use. There are customizations that you can create for your own purposes. The team is easy to speak with and I appreciate that they really have a focus on quality. Cons I keep in perspective what I would be getting often for much more money and realize there is very little I don't like. Review Source TM Theresa M. Deputy Chief Centralized Supports Non-Profit Organization Management Used the software for: 2+ years ### "Great Experience " February 3, 2020 5.0 AWARDS has been a great case management system for my organization. It has streamlined processes across multiple departments and transformed tracking demographics, outcomes and skill development from an overwhelming task to something easy to do and interpret. Pros The software is easy to use across all levels of the organization and is easily customized within the organization without having to seek extra help. We were fully supported during the implementation process so users felt ready to use the system once we rolled it out all staff. May questions can be answered using the help function within the software. Cons While creating forms for the agency is easy, it can become tedious if you have a form when you have a repetitive question. Review Source ML Martin L. Executive Director Mental Health Care Used the software for: 2+ years ### "AWARDS (Foothold Technology Review)" April 9, 2019 5.0 Exceptional. Foothold's "behind the scenes" staff are always available and receptive to our needs. It's a fantastic product and speaking as a non profit provider, I couldn't imagine using any other software. HIGHLY recommend. Pros The AWARDS software captures ALL our needs (and then some). Furthermore, the foothold technology team is always responsive to our needs, even if this means adding to or altering their software. The systems flows seamlessly with our annual reporting needs (actually produces our reports) and safeguards all our information. Cons There really is not anything I do not like about the software. Review Source PA Peter A. Associate Director Used the software for: 2+ years ### "Intuitive and Easy to Use " June 6, 2018 5.0 Pros We have been using AWARDS for 18 years and have no buyers remorse. We have over 15 programs all with different reporting requirements using AWARDS. Management staff are able to monitor programs using key word alerts which are generated daily. They are also able to track Service Plan/Review and Assessments using a few clicks. We can build our own forms as reporting requirements change. Cons As it is web based there can be a glitch here and there however, once reported Foothold will insure that this is fixed in relatively short period of time. Review Source BH Bill H. Certified AWARDS Database Administrator Used the software for: ### "Easy to Navigate; Friendly, Helpful Staff; and a Great Experience!" March 17, 2015 5.0 As the AWARDS Administrator for a Peer-Run, Peer-Operated Agency in NY City, I can say, first hand, that the employees at Foothold Technology are a friendly, knowledgeable bunch! Have a question or problem? They get right on it to resolve it quickly. I have experience with a few Mainframe and Internet-based databases over the years. Theirs was the least painful one I was ever involved in using. Not only are the screens easy to navigate, there is a lot of customization available. In many cases, not only can you get There from Here, but there are several ways to do so. This does not confuse things, however. It's more a case of not having to backtrack to perform the next task. Need to add to, or change, a list of options? No sooner said than done. Worried about upcoming regulatory changes to the Mental Health field? They are on top of it and update everyone to any changes they are making. They continue to make changes to the software as new service guidelines come out from the regulatory bodies. They let you know as they are making major changes to the software. Their Online Help is also kept up to date to reflect any changes they are making to the software. There are step-by-step instructions on how to perform various tasks. They have monthly web trainings and refreshers, free of charge. There is also their annual AWARDS Expo. Many workshops are available to keep you informed and answer your questions, whether you are Line Staff, Manager, Administration, IT, or Executive. Staff are also on hand. I have recommended their software to anyone who has asked me about them. Review Source JH James H. Director Used the software for: ### "Overall satisfaction " March 6, 2015 5.0 The AWARDS product is excellent. It helps me immensely in data collection of vital information and ability to generate a variety of demographic and statistical reports for my program. The product is very user-friendly and with many important functionality. Greater customer service and competent support staff to assist with technical matters. I have nothing negative to share regarding my experience using the product since 2007. Review Source SB Shawn B. Regional Director Hospital & Health Care Used the software for: 2+ years ### "Just my thoughts?" August 6, 2024 4.0 it has for the most part been a good experience. I love the flexibility to use what we have. I would like to have more flexibility in how we work with consumers. Pros flexibility to use the form builders and the reporting. I can create anything I need and get data out of the system easily. Cons It does not integrate well with Dr's First and Carasolva, or maybe they don't play well together? Also the product needs a patient portal to push forms to clients collect payments and send appointment reminders. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing Foothold Our staff still knew AWARDS and had only been away from awards for a year. Switched from [Advanced Data Systems](https://www.capterra.com/p/129851/MedicsPremier/) We could not get accurate reporting and lost revenue. Review Source PS Pamela S. Peer Advocate Individual & Family Services Used the software for: 2+ years ### "What I think about Foothold" July 30, 2024 5.0 Due to my role and the capacity in which I use Foothold I love it. I only want the font size to be bigger like it was. I have had no problems learning the program or using the program for my overall needs for my job. Pros I love the Program. It's easy to learn and access your roster in order to keep track of each individual that you serve. Cons The least thing I like is the notes when printed out now after the upgrade the fonts are way too small. You should put the typeset back to a bigger font size. Review Source MD Mary D. Director of Quality Improvement and Corporate Compliance Health, Wellness and Fitness Used the software for: 2+ years ### "Why Foothold is a great Electronic Health Record!" July 23, 2024 5.0 As I noted above, it is the best EHR we have ever used. It is very easy to use, the programers and staff that answer the tickets are great. Foothold staff actually really listen to their Users, the monthly meeting is well attended and very much appreciated. Also, when they push new things out, they do a great job of having various training materials for users. The trainers are also great and set-up with Foothold staff goes incredibly smoothly. (always have to do a shout out to \[sensitive content hidden\] they are great!). \[sensitive content hidden\] are also. Pros The ease of making reports, any information that goes into Foothold, you can report out on. The Form Builder and Plan Builder is so easy to use and the scheduling with the Charting Timetable is fantastic. It is a very intuitive EHR. Cons Would like that all forms notify the signers that they have something to sign. Really looking forward to a portal for the people supported so guardians can sign there and would just like a tweak to the progress notes so you could check off a goal and then have a textbox directly under it so staff can note how they assisted them and then go on to the next goal. But this is the best EHR we have ever used. Reason for choosing Foothold I had used it in my previous job and loved it and new it could work for my current job. Switched from [PIMSY Mental Health EHR](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/) PIMSY - a problem with billing MH residentials ClaimTrak- Way too expensive and it has issues all the time. Review Source DP Darlene P. COO Mental Health Care Used the software for: 2+ years ### "Great functionality and service" July 23, 2024 5.0 I am very please with Foothold AWARDs, the people we work with from there, their responsiveness and problem-solving makes our jobs easier as users. Pros Foothold AWARDS is easy to use, responsive to regulatory changes, excellent service and help desk. It is comprehensive and allows for electronic records. Access is permission based and allows for HR, Quality Improvement, auditing, billing and programs to work in one system. The team is always working on the next improvement. Cons Billing module can be difficult to achieve functionality, it is scheduled for an update in the near future. Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Review Source JS Julie S. Ctredentialing and Business coordinator Mental Health Care Used the software for: 2+ years ### "Long time AWARDS user" August 16, 2024 5.0 24 years total of using and it gets better all the time. Pros The work flow fits us well. It is easy to teach new hires because after hitting update the prompts are easy to know where to go next. Cons Some of the report features will not allow you to use the back button. It takes you back to having to start over for each program you are trying to run. Review Source JJ Jennifer J. Executive Director Mental Health Care Used the software for: 2+ years ### "Easy to use" July 29, 2024 4.0 Generally pleased with the ease of use. I do run into glitches however, but the help team is fantastic. Pros I do like how easy it is to use the product. Cons I do wish there were ways to import exactly what information you need in the report builders. Some of the builders have options that others do not, and it does make some of our reporting difficult to do. If there was a way to pull exactly and only exactly the information I want onto one report, it would be perfect. I also would like to learn more about the Medicaid part of Foothold that I don't think we have access to. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) To have our housing programs using the same EHR as our mental health and substance abuse programs. Review Source AS Angel S. Data Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Internal Roster" July 24, 2024 5.0 Our experience utilizing Foothold has been satisfactory as Foothold provides the needed capacities for us to do our work with patients and generate required reports. Pros AWARDS (Foothold Technology) was our company EHR at some point, but then RMA became our EHR. We use AWARDS for our department to serve as an internal roster system and to provide e-consent values to the Bronx RHIO and Healthix. Cons No cons noted using Foothold Techonology. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Foothold Ease of use. Switched from [AIRS](https://www.capterra.com/p/153517/AIRS/) AIRS was a bit cumbersome to use and required more technical know how. Review Source AP Alisa P. In-Home Director Non-Profit Organization Management Used the software for: 1-2 years ### "RADIUS\_Foothold " August 7, 2024 5.0 It has been easy to implement with great guides and support. Pros How user friendly and easy to learn it is. Cons the white space when creating documents that it takes up and make documents significantly long. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[myEvolv](https://www.capterra.com/p/209717/myEvolv/)[FAMCare](https://www.capterra.com/p/55008/FAMCare-Human-Services/)[Qualifacts Credible](https://www.capterra.com/p/267146/Credible/)[GlobalVision](https://www.capterra.com/p/69038/DOCU-PROOF-C3/) Reason for choosing Foothold flexibility, user friendly, HIPPA compliant, and reporting Review Source Similar Products Featured ## Related categories [Patient Case Management](https://www.capterra.com/patient-case-management-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Human Services](https://www.capterra.com/human-services-software/)