# Page 2 | Foothold Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Foothold the right Mental Health solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118751/AWARDS/reviews --- Foothold 4.6 (51) [View alternatives](https://www.capterra.com/p/118751/AWARDS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Foothold ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Rebecca R. Medical Billing Specialist Mental Health Care Used the software for: 6-12 months ### "Knowledge of Implementation Staff for Billing" July 23, 2024 2.0 Not Good. In the less than a year that I have been working with Foothold I have had multiple issues with the billing builder with very little explaination. The trainer I had knew very little about the software. I learned more on my own and with the use of the help section in the software than what I learned from the trainer. Everything in the billing builder is outdated and manual. Not what I expected from a modern EHR/Billing system. Pros The multiple reports to choose from for different data points. Cons The Billing Builder Setup, so time consuming and outdated. Switched from [OnTarget](https://www.capterra.com/p/136254/OnTarget/) We needed better reporting and tracking of data. Review Source AH Astrid H. PQI Director Non-Profit Organization Management Used the software for: 2+ years ### "So many different programs" February 7, 2020 4.0 I have had the pleasure of working with AWARDS since 2009 and any time an agency had to undergo the process of selection of an EHR, AWARDS was what was selected. It's the best bang for your buck. While I didn't get certified until a few years ago, it was an easy enough system that I could be an administrator for my agency and really create processes that streamlined my programs. I didn't need to implement all programs at once or implement one module across the board, it allowed for me to plan, test, and rework things without having an external deadline. Most importantly, this could not have been possible without the staff at Foothold. They took the time to explain things thoroughly, discuss potential other uses and guide me if I was stuck. When changes were implemented because of regulations, they helped us navigate that and if they were making changes they communicated those too. They provide the vision to all users and accept input. Staff are knowledgeable about programming and offer more than one option of doing things in the system. Having several options also helps with it's user friendliness, you can get to the same destination from different paths and not break anything in the system while doing so. They have build in lots of safeguards for this too. Pros I have worked at several big agencies that have a multitude of types of programs, state regulations and internal regulations that this system allows me to gather information from all on a consistent basis. Creating reports is easy and any type can be made! I can create reports for the board or for individual front line staff to give them feedback. I can look at one program, subset of programs by type or all at once (homeless, veterans, DV, shelters, incidents, senior, meals on wheels, group homes, etc.) Cons The system has so much more potential and while they are trying to improve each section, I wish it would be faster but not from lack of trying. There just isn't enough time in the day. Reason for choosing Foothold Pricing (based on concurrent users and a lot of standard features without additional cost) and ability to customize Review Source sJ shearon J. Director of Housing Services Civic & Social Organization Used the software for: 2+ years ### "longtime positive user" January 5, 2024 5.0 My overall experience with foothold has been very positive. Pros What I like most about foothold is the ability to speak with someone about your issues. I have worked with AWARDS for many years and have always received assistance in a timely manner. The people are great to work with and knowledgeable about the product. Cons We were afraid of the product, but with some help, on-site support and ability to speak and or email members at foothold we became more comfortable with AWARDS. At this time there is nothing that I can name that I do not like. Review Source MM Melodie M. Data and Content Manager Non-Profit Organization Management Used the software for: 2+ years ### "AWARDS is a great Electronic Health Record" December 6, 2023 5.0 Pros Their customer services and the timely and helpful replies from their Help Desk. Cons Some of the features in AWARDS have not yet been updated and are clunky. But I've been told they will be updated in the future. Review Source VR Vickie R. Director, Corporate Compliance Mental Health Care Used the software for: 2+ years ### "Foothold Technology a Great Choice!" November 22, 2023 5.0 RSS has worked with Foothold Technology since 2008. The assistance with start up and the on-going support has been great. They are always willing to listen to thoughts and ideas on how to improve the system. Pros Foothold Technology is a platform that can be modified to meet an agencies specific needs. It offers an easy-to-use platform for staff of various backgrounds and education level. Cons Sometimes it takes a while to get helpdesk issues resolved. Review Source Response from Radicle Health December 4, 2023 Thank you for highlighting the adaptability of Foothold Technology to cater to specific agency needs. We're thrilled to provide an easy-to-use platform for diverse staff backgrounds. Your feedback is appreciated as we strive for continual improvement. Nicole G. Director of Preformance Improvment Non-Profit Organization Management Used the software for: 2+ years ### "Very User Friendly " February 24, 2020 3.0 Overall I have enjoyed my experience with Awards in the last 5 and a half years. I have a great senior project manager who can always answer my questions and help me with anything. The upgrades to the software have been ongoing over a long period of time but have been for the positive. I would recommend Awards to any social service agency that wants to build a relationship with their EHR vendor and work closely with them over the years. Pros Awards is easy to use for our front line staff. Training is quick and simple to get them started. The software is very user friendly in a point and click capacity for staff. As an administrator I like the ability to customize my reports and build forms that I need for my programs. Cons Some of the areas of the software are very old and clunky. They need to be updated and the response to where the company is on updating them isn't great. The administrator functionality could be better, it would be great to have access to a dashboard to see how my database is doing and if there is anything that needs attention. Review Source BM Brad M. Data Systems Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "AWARDS Review" November 21, 2023 4.0 Foothold has been AMAZING! They have been right there with us at every step; from our initial setup and deployment, to assistance setting up the BillingBuilder, to quick and efficient Help Desk support. We never feel like we are on our own! Pros Hands down, the reporting function. The different ReportBuilders offer an amazing amount of customization options and virtually every field in AWARDS is reportable. Cons Our agency struggles with the Plans and Reviews module, as it is not super user-friendly or intuitive. Review Source Response from Radicle Health December 4, 2023 Thank you for acknowledging our robust reporting capabilities! We're delighted that you find our ReportBuilders customizable and comprehensive. At Foothold Technoloogy, continual enhancement of user experience is a priority, and your valuable feedback contributes significantly to our ongoing improvements. We truly appreciate your input! RB Ryan B. Assistant Director of Information Technology Non-Profit Organization Management Used the software for: 2+ years ### "Great product and support" December 11, 2023 5.0 Pros This site is easy to use, constantly being updated, well maintained, and works well with our billing needs. Cons Some areas could use an update and to be adjusted to match the new UI but they are constantly working on this issue and have made large adjustments recently. Review Source JF Joan F. Project Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Best Tool for HMIS " November 20, 2023 5.0 Pros Foothold's customer service is excellent and they are at the forefront of new products and system usage. Cons The design of the bed inventory is complicated and difficult to manage. I understand that it is the design required by the federal agency, but it is tedious to update the inventory changes. Review Source Response from Radicle Health December 4, 2023 Thank you for the fantastic review! We're thrilled you find our customer service top-notch and AWARDS versatile. Glad our user-friendly system helps manage data efficiently and aids in report generation for funding programs. Your feedback is invaluable as we strive to enhance our services further! DL Dani L. Director of QA Mental Health Care Used the software for: 2+ years ### "AWARDS Review" April 29, 2019 4.0 Overall we have had a good experience with AWARDS. We've had a consistent Project Manager since implementation 10 years ago. The helpdesk staff are responsive and helpful. My only criticism is that sometimes Foothold will make changes to the system without consultation with users. Obviously not every enhancement and upgrade needs user approval but for ones that have massive impact on users, there should be a forum for discussion and piloting. Sometimes they do this but not always. Pros What I like best is that AWARDS has a feature called "formbuilder" which literally does what the name implies. I can take any existing form my organization uses and "build" it into AWARDS using a user friendly platform to select drop down boxes, text boxes, etc. This form can then be added to different parts of the systems such as client face sheet, progress notes, etc. Cons A few parts of the system are clunky. For example, there is a charting timetable where reminder events can be scheduled so that staff get tickler alerts. However, this module doesn't "talk" to the module where the actual event (an assessment, for example) is actually done. So the process of keeping the timetable updated with completion dates is a totally manual process. It would be more efficient for staff if this was automated like their PlanBuilder (Treatment/Service Plan)module is. Review Source LF Lisanne F. Executive Director Mental Health Care Used the software for: 2+ years ### "Couldn't be happier!" February 21, 2020 5.0 We are especially pleased that AWARDS not only supports set up and training of staff on the system, but provides us with a long term, ongoing support specialist who continues to help us make the best use of the system in our work. Foothold Technology is not a transactional enterprise, they are a real partner in human services! Pros AWARDS is an easy to use, comprehensive tool designed for human services organizations. We spent years researching options and carefully considering the move from paper to digital, and finally selected AWARDS. In addition to the program having a wide array of important features (including outcomes reporting), it is affordable, can be easily customized and the customer service and support of the Foothold team is superb! Cons Not the fault of the software, but as we are located in Massachusetts we have specific document requirements that were preset in AWARDS. Our required paperwork limited us slightly in making full use of the AWARDS platform. Reason for choosing Foothold Price, customer service, experience of the company, wide range of organizations using the product and the company's focus on continual quality improvement and enhancement of AWARDS system. Review Source AA Adele A. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Changed My Life" February 7, 2020 5.0 Pros I could go on and on about the benefits of Foothold's Awards program. It is very easy to use. Change is hard for everyone and my staff was nervous about it but all migrations (for many program) couldn't have been easier. Of great importance to me was the tech support. I never have to wait to address a question or to get clarification. The software has actually made the management of my agencies, much easier. I have explored areas of productivity that I never thought was possible. Everything we need to provide services is easily in one place. We have successfully used Awards in various applications and it has been successful with each. Cons At this point we have no issues with this software. I only wish I had more time to explore some of the features I have not yet used (and I use many of them already). Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[AccuMed](https://www.capterra.com/p/2358/AccuMed/) Reason for choosing Foothold Ease of use and ease of customization. Review Source JK John K. Cheif Compliance Officer+ Mental Health Care Used the software for: 2+ years ### "Excellent Customer Relations" February 25, 2020 4.0 We have used the AWARDS database for about 16 years or so in different capacities. When we began billing Medicaid we began using the billing builder. We periodically evaluate our experiences with Foothold every few years and have looked at other EHR vendors at those times. Each time we decided to stay with Foothold. In our estimation Foothold gives us the biggest bang for the buck. Pros We have used the software so long that it has naturally integrated into our organization. Like with every EHR there are periodic glitchs. Customer support has been excellent. Between the Helpdesk staff and our monthly meetings with our Foothold analyst we are usually able to resolve things quickly. The best feature I believe has to do with it's form builder & report builders that allows an organization to customize the look & feel of the software, data collection as well as collect data point information. Cons Of course there are changes that our organization has championed in relation to the software. Sometimes Foothold administration doesn't agree or designates a change plan they do agree with as a low priority. That can at times be frustrating. Review Source GW Gina W. Associate Director Mental Health Care Used the software for: 2+ years ### "Foothold AWARDS for non-profit housing agency" December 11, 2023 5.0 Pros The thing I value most about Foothold AWARDS is how prompt, helpful and informative the HelpDesk and our Senior Success Manager are. Cons The pricing is high and many additional features come at a cost. Review Source CW Colleen W. Chief Operating Officer Mental Health Care Used the software for: 2+ years ### "Foothold Technology /Awards-Hopewell's review" April 5, 2019 5.0 Pros Switching from paper records to Awards was a simple process for our organization. There was a lot of support from Foothold Technology and they were there to guide us through each step of the process. They were always available and responsive to our questions. Awards was easy for our staff to learn and navigate. The options for adding our own forms and customizing areas was one of the reasons we decided to purchase Awards. Cons We are very happy with Awards. One of the features we would like to see is an easier way to print an entire record. While you can do this now, there are a few steps to go through, making it a little more time consuming. I am confident that this feature will be available in the future. In our experience with Foothold, they seem to really listen to the customer feedback and make changes based on user experience. Review Source JD Jessica D. Quality Assurance Coordinator Individual & Family Services Used the software for: 1-2 years ### "Highly Recommend AWARDS" February 4, 2020 4.0 AWARDS has enabled our agency to make steps towards going paperless. After using the same charts and processes for many years the transition has been relatively painless. Our team has been able to demonstrate how AWARDS benefits our agency and individual programs and this has gotten people initially resistant on board with the change. Again, the support we have received from our configuration consultant and the Foothold help team has been instrumental in our success. Pros It's easily customized to our agency needs. The support team at Foothold is very responsive and helpful. The system is pretty user friendly as well and the reporting feature is fantastic. Cons There are random areas of AWARDS that can't be changed and some workflows that seem to add extra steps unnecessarily. The reporting feature is one of the best but also most confusing parts- the report builder looks intimidating to people who haven't used it before and we've had to retrain staff on report builder specifically several times. Review Source MF Marissa F. Associate Executive Director / Compliance Officer Mental Health Care Used the software for: 2+ years ### "Longtime User" February 3, 2020 4.0 We've been using AWARDS since 2004. We've been able to experience and benefit from many software updates and new functionality over the past 15 years. The software has solved many of our operational needs, regulatory compliance, and documentation of service provision. Pros Although this software is affordable, it is robust. Our Project Manager is smart, creative and responsive. She is direct and honest about what options and customization are available. The billing team at Foothold Technology is always willing to assist with technical details. The onsite training staff during our roll out truly built confidence in our team. Cons I always want more options and more features! We are fully committed to using technology to problem solve internal and community challenges. I am always asking for more. Review Source EC Ed C. IT Manager/Operations Used the software for: ### "Excellent EHR for Behavioral Health Agencies" March 5, 2015 5.0 I work with multiple agencies that offer different types of services in the social services sector and Foothold Technology's AWARDS product has exceeded our requirements at each agency and program. Our documentation is now streamlined and accessible to all employees that need access, no matter which office they are working in. The integrated form builder allows you to create any custom forms you want without having to pay some developer to make changes. The Billing module integrates with the services very nicely. We were able to save around over 288 hours of staff time per month just by switching to AWARDS BillingBuilder functionality. Want to further analyze data, no problem. AWARDS lets you use various ReportBuilders and ExportBuilders to export the data in a variety of popular formats. PROS: -Easy to use, easy to train, online help facilities always available -Powerful FormBuilder lets you create your own forms and make changes as needed -You can report on virtually anything you enter, even data on custom forms -All items related, no need to enter the same information twice for a client -Billing integration saves you time and money while reducing errors and increasing revenue -Integrated HIPAA compliant messages module to communicate with staff while including sensitive client information -Updates in functionality every month always bring new or enhanced features -Staff is always very responsive to new ideas and very quick with support when there is a problem -Our staff loves the much faster input of Group Notes and Progress Notes as well as the ability to view/edit notes from any location -Tickler messages are sent to each staff warning them of upcoming service plans or other assessments that are due for clients on their caseload -Supervisors can be set to receive all messages to oversee an entire program or agency CONS: -Very minor things still on the wish list that do not prevent us from doing our job or meeting requirements from our payers (such as design and layout). We are very happy with AWARDS and always recommend it to any agency looking for a good electronic health record. Review Source SA Scott A. Assistant Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Foothold AWARDS" April 5, 2019 5.0 We use AWARDS for many different programs. The software has helped the organization's infrastructure and lead to additional growth. Pros The software is not only easy to use and customizable , but it can simultaneously satisfy multiple funding source requirements which saves an enormous amount of time. The help desk is first rate and the Foothold team is great to work with. I especially appreciate the ease in which key performance indicator reports can be programmed. Cons There are no significant limitations. The software is affordable and ideal for organizations that have to satisfy HUD HMIS requirements. Review Source LL Linda L. Service Director Mental Health Care Used the software for: 2+ years ### "A non profits must have" April 10, 2019 5.0 Having an electronic record with an agency that understands the software that is needed is priceless. Pros In the world of ever changing regulation and guidance this is a product that any agency that provides housing and assistance to people living with a disability must have. This electronic health record ensures compliance with State regulation and document procedures. Foothold has been able to add new programs easily, has guided us in building reports and provided hands on training and support, Cons I wish that I had signed a contract sooner. Review Source LL Logan L. Chief Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "The benefits of AWARDS" April 10, 2019 4.0 Compliance chart auditing and UR can be done without having to travel to various sites. The benefit of removing counselors from the billing process; due to the ability of our fiscal department to generate billing reports directly from the AWARDS system Pros The ease with which you can incorporate required regulatory documentation into the EHR. The benefit of AWARDS working with licensing and regulatory agencies to assist providers in meeting documentation requirements Cons The inflexibility with the use of various signature pads. Review Source RD Robert D. CEO Mental Health Care Used the software for: 2+ years ### "CEO" April 5, 2019 5.0 Our experience has been extremely positive. Awards has excellent utility, the implementation was outstanding and the ongoing support has been excellent. Pros It is easy to use and very accessible. Its works very well on our mobile tablets. The technical support is outstanding. Cons Frankly, in terms of our requirements it meets all our needs. Review Source SK Sam K. Case Manager Mental Health Care Used the software for: 1-2 years ### "MIxed, but for the most part good. Easy to use but a bit outdated." May 21, 2018 4.0 Easily track client notes. Easily pull reports. Having to constantly use backdating is a bit annoying but that may be part of our individual account, I'm not sure as I'm not an administrator for it. Pros Organization and layout. It can be pretty intuitive for simple tasks and reports are easy to pull but not super detailed. Layout in reports is usually pretty easy to read. Cons Inability to easily go back. Have to start many simple things from the top if you make a mistake. If you make a mistake while entering a service you have to start from the beginning, but for others you can click back. Inconsistent with that. Review Source HW Holly W. Member Mental Health Care Used the software for: 2+ years ### "Awards for Your Data Storage " January 31, 2020 5.0 We can enter and store client (member) information and data and edit it efficiently. The use of extra keystrokes, however, makes it a bit tedious . Pros It is easy to use. We enter all of our data using this software. And it is also easy to edit. Everything is stored efficiently . Cons Sometimes there are many keystrokes that must be used, which can be cumbersome. I prefer Excel, actually. Review Source KS Kevin S. Used the software for: ### "12+ Years" March 6, 2015 5.0 Lakeview has been using AWARDS for over 12 years and it has been instrumental in performing our daily documentation and functions. From the moment we signed on until now we have had the exact same Senior Project Manager, which helps tremendously in communication. With ever changing regulations Foothold has been able to adapt and grow with our needs as an organization. Highlights for us include the 24/7 Helpdesk allowing for quick resolutions to issues not found in their expansive online help menu. Meaningful Use Certification and HIPAA compliance are also big factors in choosing AWARDS. Lastly the ability to have a web based software allows for our staff to work on the road, and the addition of certified electronic signatures is pushing us to our goal of paperless electronic records. Review Source Similar Products Featured