Who Uses This Software?

Retail, Restaurant, C-Store, Liquor Store, Bars, Nightclubs, Cafes


Average Ratings

45 Reviews

  • 2 / 5
    Overall

  • 2 / 5
    Ease of Use

  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Harbortouch
  • www.harbortouch.com
  • Founded 1999
  • United States

About Harbortouch POS

Harbortouch point of sale will revolutionize your business without breaking the bank. Why pay thousands of dollars up-front for a POS system you're not sure will fit your needs? Instead, take advantage of Harbortouch's 30-day free trial and take a POS test drive. And don't forget to ask about our free POS program - your cash flow will thank you! Harbortouch provides a lifetime equipment warranty, onsite installation and training, and 24/7 technical support.


Harbortouch POS Features

Vendor has not completed this information.

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Delivery Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Online Ordering
  • Reporting/Analytics
  • Separate Checks
  • Split Checks
  • Table Management
  • Tips Management

Harbortouch POS Reviews Recently Reviewed!


Terrible POS - very poor customer service

Jul 24, 2017
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: NONE! There is nothing about this system that is acceptable. They update in the middle of the day!, system always crashes, very poor customer service,

Cons: We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. This is a "POS - POS"

Overall: NONE!

Going with Harbortouch was the absolute worst decision I made in opening my business.

Jun 30, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Let me start by explaining what initially attracted me to Harbortouch: 1) Low upfront costs, 2) Salesperson told me to expect my effective rate to be about 1.8%, 3) Equipment would be under full replacement warranty for three years, 4) Customer service would be on call 24/7, 5) Salesperson told me that they would be the first company to issue an EMV solution for restaurants, and 6) they told me that they had a reservation system built in to the system.

My experience:

1) The low up-front costs turned out to be "not true". There were a lot of set-up fees, printer fees, etc that they never explained up front.

2) Four months in to operating my business, my effective rate is closer to 2.55% (not the 1.8% the Sales Rep quoted).

3) I've had two hard equipment breakdowns in the first four months. Yes, they did replace the equipment but transit and set-up time accounts to over a week. So that's two week's worth of down equipment so I've lost internal capacity and added wait times to my customers.

4) Yes, customer service is on-call 24/7. BUT, hold times to talk to someone often are over 30 minutes. I typically need their help a couple times a week because the software is complete rubbish as well. Then another 20-30 minutes or so to resolve the software problems. So I lose about 2 hours of my life per week dealing with rubbish software and their Customer Service.

5) The EMV system is no longer even on the horizon.

6) The reservation system is unusable.

Overall: The software is complete rubbish and continues to break down a couple times per week. It doesn't even have the basic functionality needed to run a restaurant. In theory its simple to use. But with the number of times it breaks down per week, and the limited functionality, you always need a manager around to come up with workarounds when the software doesn't work or doesn't do what you need it to do.

Constant equipment failure during busy periods, on hold forever, over-charging me for months

Mar 14, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The updated Harbortouch Lighthouse reporting, however I have learned most POS system have the same reporting. If I could give negative stars I would.

Cons: software un-reliable, did not live up to their contract, randomly giving me price increases when I had a 3 year signed contract, never removed additional costs i.e. gift card charge after I had asked several times, automatically renewed me for another 3 years, never gave me notice and found out when I tried to cancel my service. Very expensive, poor customer service depending on the rep you get on the phone. Currently I have been on the phone for over 46 minutes trying to get my statement issues resolved. I have a screen shot to prove it. Horrible feeling that I have been taken advantage of being a new business owner. You have many options for POS systems, this is NOT it. I realize the POS and credit card processing is confusing, talk to you bank first and other business owners before making your decision. It is very important.

Accouting Assistant - New integration

Nov 21, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It is easy to make adjustments to the POS through their website to multiple stores. Some reporting functions are useful

Cons: Reports should be more customize able. I have 12 locations, and there are not a lot of reports i can run for all 12 locations and have the information separated by location. I must run the report 12 times. I would like to be able to create reports that I am able to specialize.

When we signed up with HT we were promised an integration with Compeat. Not only did we find out after the POS was installed that this was not possible, we were promised a quick resolution to the issue. There has been hardly any communication. We have follow up over, and over, and over again to receive any resposnse. All communication is initiated by us - HT will not reach out. Would not reccomment this company to anyone. The installations was in July and this is still not resolved.

Vendor Response

by Harbortouch on November 26, 2018

Kadi, we first want to apologize for the frustrating experience you have with Harbortouch thus far. We are continuously working to improve the customer experience through our software and backend portal to make managing your business as simple as possible. We would like an opportunity to make this right for you. Please send an email to reviews@harbortouch.com with your Merchant ID Number so that we can look into this further and resolve with the best possible solution.

As others have said, Rip Off Artists

Sep 12, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It's fine. I really have no problem with the actual software,.

Cons: Somehow they lost our paperwork (seriously, in this day and age, actual PAPER work) to cancel three times, so they just went ahead and kept charging us for three years, though we were no longer receiving services. When I asked what we were paying for, I was told that it was a fee to "keep the account" open. A number of fake reviews this company takes and the frankly antagonistic way they deal with customers is gross.

it's more in how the rest of the company handles itself. They're the mean kid who says "well the rules say" and use them to treat people terribly. If enough people complain that something isn't clear, why not change it? Instead, Harbortouch uses the confusion (that they create) to get more money. Especially sad since they mostly work with small businesses - these are people, Harbortouch, not just dollar signs.

The WORST POS! Held MY DOLLARS for 6 months! ARTISTS!

Aug 17, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: NOTHING! This system completely stinks and the service is terrible!

Cons: This software is nowhere near as user friendly as they make it sound. It was cumbersome to set up, a pain to adjust and there where duplicate items. Worse still it was painful to use on a daily basis, constantly having to scroll though pages and pages! I bought this because I thought is was a great deal for a new business. I was WRONG. I should have just paid the upfront cost with my bank and let them handle it or found a better solution.

Overall: WHAT A NIGHTMARE! My business grew despite this cumbersome checkout process and when the time came to move this company HELD my dollars AND CONTINUED to milk my business account for endless over charges that were all made up! I had to fight for months to get my money back and then they STILL went into my account to take even MORE! SAVE your money and invest in something else! These people are scam artists!

Super high hidden fees & bad business

Oct 23, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I wish I had a pro other then I have 21 months left on my contract to get rid of them.

Cons: They show you up front how much your fee of 2.5, 2.8% is when in fact they are charging more then a 14 - 18% overall. Not to mention their yearly fee!

Overall: I reviewed my fees and contacted them to cancel my service. After a long time trying to tell me that my tear rate was set to high by them and that I'm a valued merchant. The rep got upset that she couldn't convince me to keep the service. SHE SAID "WELL, I'LL SEND YOU A CANCELLATION FORM BUT YOU HAVE TO PAY US $1260 TO CANCEL YOUR CONTRACT!' What a horrible way to do business. High Fees and bad Business.

Vendor Response

by Harbortouch on October 29, 2018

Yorgen, we sincerely apologize for your negative experience with Harbortouch. We pride ourselves in customer satisfaction and would like the opportunity to resolve your complaints. We were able to locate your account in our database, and someone from Harbortouch will be reaching out to you ASAP.

Works okay as long as you're okay with workflows from 1995.

Jun 07, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Overall works okay and handles medium to high volume usage. Once employees are trained they're typically good to go. Allows us to have as many users as we need. Customer support is rather helpful within the rather restricted scope of what the software can accomplish.

Cons: Most things about it. Software assumes that employees don't make mistakes and always follow company policy. More often than not when we try to accomplish something with it we have to find a way to trick it into accomplishing something similar to what we want.

For instance, company policy is that every entree must have a beverage. After calling support the only way to do this is to setup beverages as a forced choice on every item on the menu however that then means that those beverages are counted as food revenue at the end of the day.

System is obtuse about how to setup items. Items cannot be deleted so when there's a misunderstanding and there's 3 different entries for the same item on the menu, or we decide to change the layout of the dining room we cannot delete excess items or tables leading to clutter in the interface.

Overall: Point of sale operation and tracking.

A Total Nightmare! Overcharges and Bogus Fees

Mar 11, 2017
2/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Ease of use

Cons: The fees involved. Too expensive!

Overall: Our experience with Harbortouch has been horrible.They have charged us fees above what was agreed to, and charged bogus PCI fees, which no reputable bank charges.

To get refunds from them is like pulling teeth. Our merchant ID is 18515325. Example: Looking at the December 2016 statement, I had total transactions in the amount of $802.34. Of this amount, $595.54 were debit transactions.

Of the total of $802.34, I was charged 9% of my total. These alleged charges of "authorization" and "other" are included in the processing fees, not in addition to. Both their regional manager and their sales rep promised that any rates from other banks would be matched by Harbortouch.

Complete BS! Also, their CEO basically told me I was stuck in a contract and no refunds for overcharges would be made. By the way, this so called "free" POS system costs us highly, in addition to their outrageous fees.

Also, there contract protects them from filing suit in your local courts, and that you wave class action status.Would a reputable company need this?

Was not PCI compliant and charge you for it, sold me a restaurant POS, I am a vapor shop, technical

Aug 29, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Too hard to find items, can't just type in what you need, sent back system and they said I didn't send it back and are charging me for it, what a scam! Technical support is never available and when they are, talk way over the average persons head, rates were lowered and they didn't pass it on to their customers, always down, which they can charge you a higher rate if you have to manually enter the card number. I have reported them to better business bureau. They hung up on me today. So juvenile. DON'T USE THIS SYSTEM. YOU WILL BE SORRY....

Overall: None! Higher rates on holding my money....What could benefit you from that?

Like a car that always breaks down!!! DON'T FALL FOR IT RUN.

May 10, 2017
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: That my staff knows how to use it.

NOTHING ELSE IS GOOD ABOUT THIS SYSTEM.

Cons: High cc processing fees

ALWAYS BREAKS DOWN!

Online accessing for reporting is practically nonfunctioning (takes like 30 min to pull any report) super slow, for that, I rather just go to the store and print it from there.

Hassle to get any equipment replaced that breaks.

Too many other to mention

Overall: I THOUGHT I WAS GETTING A GOOD DEAL BUT I WAS VERY WRONG. DONT TRUST THE SALES GUYS THEY DONT KNOW ANYTHING ABOUT THE SYSTEM. THEY ARE JUST VERY GOOD AT SELLING!

Terrible service

Nov 14, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing good for the money. I keep thinking about what My return on my investment and this company is a waste of time!

Cons: Expensive service and when you have a issue they make you wait for a long time on hold!

Overall: Terrible service when trying to solve issues.

Vendor Response

by Harbortouch on November 21, 2018

Dan, we would first like to apologize the negative experience you had with Harbortouch. We make customer satisfaction a top priority and are saddened to hear that your experience was sub-par. If there is anything Harbortouch can do for you in future, please email reviews@harbortouch.com.

Love my Harbortouch POS

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for both manger and employees. Lightens my work load with inventory/inventory and accounting reports

Cons: Would have liked to sit with someone in person to program.

Overall: My overall experience is awesome. It gives me extra time to do other things I need to do as a manager. Increased our revenue through tracking inventory and credit card use. Also love the customer service if a problem arises.

Vendor Response

by Harbortouch on December 05, 2018

Deana, thank you for the positive review! We strive to ensure the satisfaction of each and every one of our customers, and are happy to hear that you are happy. If there is ever anything we can do to improve your experience with Harbortouch, please feel free to reach out to us at reviews@harbortouch.com.

Lies, lies, lies!!!

Mar 21, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Soon the nightmare will be over.

Cons: Everything from start to finish. Nothing was true.

Fees are 600% higher than competitors.

Takes twice as long for the money to get to your account.

Made-up fees for everything. (read other reviews)

Cant ever talk to someone to help.

Overall: They promised to match the 1.69% I pay with Payanywhere but after all their fees their actual rate is over 8%!! That is crazy, they lie and charge fees for everything they can make up and charge way more than their contract says that they will. They will tell you that somewhere in their contract it says that they can raise their prices anytime. DO NOT believe them when they say they will match a competitors price. All lies.

We are compiling a list of complaints against Harbortouch to get them to fix or take legal action. If you have had problems, please contact me at thegardenspot@att.net

Recommendations to other buyers: Stay away!!

Con Artist

Aug 02, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: NOTHING!!!!! This company is a joke, they are thieves

Cons: This company is a joke. once they get you signed up you can't leave without spending thousands of dollars. Even when it comes time when you should be able to write a simple letter to get out of the agreement they come up with some crazy reason why your letter wasn't excepted and how your contract started over. DO NOT USE THIS COMPANY!!!!!!!!!

Overall: HORRIBLE!

HORRIBLE

May 23, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: NOTHING. ITS OLD AND GOT SCREWED OVER ON FEES SINCE THE FIRST DAY I SIGNED UP AND COULD NEVER GET OUT OF IT AND STILL CANT UNLESS I PAY.

Cons: BEEN TRYING TO CANCEL SINCE I GOT IT AND WITH CLOVER NOW. THEY JUST TOLD ME, EVEN THOUGH I CALLED TO CANCEL TWICE BEFORE MY TERM WAS UP, THAT SINCE I DID NOT FORMALLY WRITE IN THAT IT AUTO-RENEWED FOR ANOTHER 5 YEARS AND THEY WANT MONEY TO CANCEL.

Overall: NONE

This is BY FAR the WORST POS there is.

Apr 26, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The only thing that i liked about the software was that older waitresses were able to use it, without many issues. ALSO the salesman was very convincing.

Cons: I did not like the fees, the ABSURD contract length, the fact they like to remind you they have you under contract and if you deviate, they will charge you a large cancellation fee. they do not care about their reviews and their customers. I do not understand why people still use their POS. I sold my restaurant in April of 2015. It is April of 2018 and i'm finally able to get out of the contract.

Overall: The only benefit from this software was my ability to pay for service 3 years after i sold my restaurant, so i wouldn't need to pay for a cancellation fee.

harbourtouch

Nov 28, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Harbourtouch gives you a large variety of reports you can run to find exactly what your looking for. It's easy to find a specific report in very little time.

Cons: It would be better if you could customize some of the reports to fit the needs of your business.

Vendor Response

by Harbortouch on December 03, 2018

Jordan, we are happy to hear that you enjoy your Harbortouch POS system. We understand your need for custom reports. Although we currently cannot support this request, we hope to have this available for all of our customers in the future. We sincerely apologize for an inconvenience this causes you. If there is anything else we can do to improve your customer experience with Harbortouch, please do not hesitate to reach out to us at reviews@harbortouch.com.

held our money we made on hold after we payed monthly on time worst POS system around!!!

Feb 22, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Worst POS system out there had our money we made in credit on hold and would give us a reason why lost money in credit card sales because of them let alone the days spent on the phone with the company being transferred to different people every couple of minutes and being on hold whenever they didn't have a answer to me if you own a resturant and in need of a POS system stay away from this company it's hard to use very laggy and have terrible customer support. It stinks that used this POS system because I lost a lot of money using it.

Overall: There are no pros to using this system at all beside the fact that sometimes it starts up that is really it

Very powerful for the money

Nov 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like that they have.an option that is designed specifically for my industry.

Cons: The price is a little more than some of the tablet systems depending on how many printers, etc. but the functionality is much better.

Overall: Overall my experience has been good and I would not hesitate to reccomend them to a friend

Vendor Response

by Harbortouch on November 15, 2018

Greg, we are so happy that you are happy! If there is anything we can do to improve your merchant experience, please do not hesitate to reach out to us via our Facebook page (@harbortouch).

run around customer service with untruthful info

Sep 08, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It takes so many steps to get one thing entered wasting to much time.

Cons: no online reports available for the info I need for reporting sales tax

Overall: you get a total run around with customer service. They give you a number to contact your rep, you only get and answering service the rep never calls you back.

Major Regret

Nov 09, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: It's shiny

Cons: It's clear that no one who has worked in a restaurant was involved in developing this software. Compared to other systems I've used, very time-consuming.

Overall: Not a day goes by that something doesn't go wrong with this system. The hardware has failed often. They replace it, but certainly a hassle. The functionality isn't there. They told me I could control it remotely via their website. False. They told me I'd save money on credit card processing. False. This has been nothing but trouble since day one. And here I am under contract

Recommendations to other buyers: The remote access to the menu and reporting was a major selling point to me. It's a lie. What you can do online is very limited and when it does work it only does halfway.

Great service

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, efficient and great customer service

Cons: Machine could look a little better.its not a sleek as see others look.

Overall: We can track our inventory much better now, save money on processing and 24/7 support when we need it.

Vendor Response

by Harbortouch on November 28, 2018

Colin, we are very happy that you have had a great experience with your Harbortouch POS system. If there is ever anything we can do to make you merchant experience better, please email reviews@harbortouch.com.

Worst choice you can make

Dec 04, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing. There is way better options out there

Cons: They rip you off with added fees. Promised me a rate reduction and never did it when I tried to cancel my account with them. Scam

Overall: Waste of money

Vendor Response

by Harbortouch on December 05, 2018

Kellie, we are truly sorry for your experience with Harbortouch thus far. We would like an opportunity to re-evaluate your account and make this right for you. We were able to locate your account in our database and someone will be reaching out to you ASAP to discuss how we can resolve this issue.

Capterra loader

HarborTouch's NEW software!!

Nov 29, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Looks great! Doesn't work! Don't buy it!

Cons: Harbor touch has NUMEROUS bugs in their NEW system. We opened a new restaurant 3 weeks ago and we received the NEW system! What a horrible mistake! the system prints 5 duplicate tickets one minute then doesn't send tickets to the Kitchen the next minute! we have demanded them to replace the NEW system with there OLD system. I would NOT reccomened HarborTouch's new system it's costing us Thousands of dollars daily!

Overall: Worst system EVER!!!!!

Vendor Response

by Harbortouch on December 03, 2018

Tyler, we want to apologize for the issues that you have been experiencing with your Harbortouch system. We consistently work to ensure that our systems are working properly so that our merchant's can run their businesses as smoothly and efficiently as possible. We would like an opportunity to make this right for you. Please send an email to reviews@harbortouch.com with your Merchant ID Number so that we may address and resolve these issues for you.

I have install on my 3 restaurant 2014 and they have cost me alot in totall loss maybe more.

Apr 10, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: maybe customer service, system is not very complicated

Cons: not easy on inventory tracking, unprofessional, hard to get out, they come back and pull money out of your bank account with different names.

Overall: learn to not trust any pos system sales man.

Unreliable, Limited and overpried

Aug 11, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
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Pros: Ease of use, Friendly interface and easy to customizr

Cons: System crashes, unreliable and transactions disapear

Overall: we had a lot of trouble with disappearing transactions

Capterra loader

very bad, bad

Apr 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Nothing cost me lots of amount, bad product I have lots of problems, not for you unless you like having problems and have lots of money to waste.

HORRIBLE

Oct 08, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing! Everything is ALWAYS MALFUNCTIONING!

Cons: Everything! Not one thing ever works correctly

Harbortouch

Mar 15, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The BIGGEST pro is that its a free system, with decent analytics and s touch screen that works very well

Cons: Constant updates that take forever, it always disconnects from the internet causing storing tickets to be come unavailable. Clunky timeclock system

Unethical billing practices

Nov 24, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The best thing was cancelling the service.

Cons: They treat their customers with disdain.

Overall: Bill for services not provided and threaten with collection agency

Vendor Response

by Harbortouch on November 26, 2018

Rick, we would first like to apologize the negative experience you had with Harbortouch. We make customer satisfaction a top priority and are saddened to hear that your experience was sub-par. If there is anything Harbortouch can do for you in future, please email reviews@harbortouch.com.

Not so in love.....

Apr 25, 2015
2/5
Overall

3 / 5
Ease of Use

2 / 5
Customer Support

Comments: Our system has been in place for 24 months. It has gone down on a Friday night and left me hanging until 3am = loss of sales. The pre authorization process has left me holding over $1400 in uncollected credit card transactions = loss of profits. They fail to inform us of industry changes or HT changes that will affect us adversely. The original programing was HORRIBLE and I was required to learn how to fix it without ANY printed support materials. I took 3 months to reprogram BEFORE it could be put to use. = loss of time to focus on what I DO as an expert. The company has improved the product over the last 24 mo. but the improves are put in place with no education to the consumer. AND NO - there is NO integration to quickbooks..... I have been asking how to do this since we put it in place and no one knows the answers. I am smarter than I was day 1 - now I know what I need and am searching for a replacement system. (4 industry competitors bought the same software - we are all looking to replace. We are a bar grill setting.)

Promises, promises

Jun 23, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Not a one.

Cons: Not intuitive. Very complex screens. No proper training provided without threatening them. Rotten customer service (see above).

Overall: The screens are hard to read. The program is not intuitive at all. There is no way to understand what to do without hands-on training, which we requested, but only after we told them we quitting their company. Their tech support told us that they could only help us after 5:00 p.m. "if the system was on fire". How's that for customer service! After 17 calls about various problems (I'm not kidding), we told them to take their system back and give us our money back. They immediately charged our account the remainder of the contract term -- $5000. We went to the Better Business Bureau three times, but Harbortouch still wouldn't even consider giving us some or all of our money back even though they failed to provide us any real servic. Beware -- when we told them about the promises made by the guy that sold us the system, they said they didn't have to uphold his promises because he was "just an independent salesman." Run!

Recommendations to other buyers: Don't even think about using this program. We've used ShopKeep, QuickBooks and LightSpeed and they're all better with better customer service and better software.

Great Product!

Jan 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments:

I cannot say enough good things about Harbortouch and the CEO Jared Isacmann and his team. I've used other POS systems and they just do not compare. Customer Services is available 24/7. The rates are competitive. What more do you want? They will help you work out any issues you might have. No, i'm not a relative of anyone in the company...just someone who's used Harbortouch. I batch out everynight w/o an issue. I always get paid and on time..so I'm just really confused.Did you even try to work out your differences with Harbortouch or did you just come on Yelp and bash them. Anyway, folks do your research of other products and companies. I can assure you Harbortouch offers one of the best deals out there! Give this company a try. The negative reviews are possibly from other competitors. If you are really feeling at your overwhelmed and lost reach out to Jared he will help you or link you with someone who will help you. Sue K Chicago, IL

If I had 4 thumbs, I would give my overall experience 4 thumbs down

Jul 17, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing. There is not one good thing I can say about my experience with Harbortouch. Nothing !

Cons: Complete garbage. System didn't work for 6 WEEKS after install. No one could figure out the problem. Turned out to be a software malfunction. Wasted countless hours of my time on hold, or speaking with someone who always acted like i had no clue what i was talking about. I had to tell them how to fix the issue.

Overall: Lol

As everyone have said, Rip Off Artists

Sep 06, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: nothing, no online access when the internet everywhere

Cons: old fashion system , stay away from this bad old software

Overall: thieves with license

Horrible experience. The product is not even close to what what sold to us. Poor customer service.

Jan 16, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It was easy to get signed up with Habortouch. The salesman seemed to be on top of things. The system is easy to use.

Cons: They raised the prices after only 2 weeks. They promise to look into issue and return calls, but they never do. Their online ordering is faulty and they do not know why, so our restaurant is losing money daily. There seems to be no way out of our contract.

Overall: It was easy to learn, but not worth it.

Terrible from the beginning. Lying salesman. Incompetent programmers. Terrible customer service

May 21, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The only thing I appreciated about this system is that it was not on an iPad. Other then that, I have nothing good to say.

Cons: We were supposed to have a 30 day trial period. I even have an email from the salesman confirming that. However they are still trying to charge us an early termination fee. Absolutely terrible company!

Great Program

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly. Drop down menus are very clear and easy to use

Cons: Setting the system up is very time consuming. You need someone that is very computer literate. No one sets it up for you and you spend a lot of time on the phone with customer service. If you have the patience, its worth it once its set up

Vendor Response

by Harbortouch on December 05, 2018

Sheri, we are so glad to hear that you are enjoying your Harbortouch POS system! If there is anything we can do to improve your customer experience, please let us know by reaching out to us via our Facebook page (@Harbortouch). We will be more than happy to help!

Harbor Touch is A Fraud.

Dec 05, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Terrible software. Always freezing up. Horrible customer service. The software is very bad. This corrupt company should be shut down. PLEASE do not use Harbor Touch you will regret it.

Cons: Unprofessional, dishonest, corrupt company all levels. Software does not work to much confusion. Sales people do not know system.

Overall: Head and heart aches. Depression.

Not really a fan

Aug 29, 2018
3/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It was very easy to use. Simple to understand and navigate

Cons: Their customer service was not the friendliest. System was slow. Easy to use but not enough features.

Worst Ever

Jun 22, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: There wasn't enough space on the tabs yet plenty on the screen . You could only see three of your orders at one time and it wasn't easy to make separate checks

terrible...run away!

Aug 04, 2015
1/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Comments: processing fees are through the roof...tech support is helpful 1/5 times i call to address an issue. their website that houses all of their reports and back end stuff goes down on a regular basis. the machines themselves get extremely hot and overheat periodically.

i made a terrible choice selecting this pos for my restaurant...can't wait to get out of my contract and get a new system...seriously, do NOT buy this crap for your restaurant/bar!

can't wait to find a new system

Jul 29, 2015
1/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Comments: My top complaints - cost for merchant services

- every time I call customer service I get different answers depending on who I get and often the issue is not solved

- the customer rewards system, based on points per dollar spent, is not manually adjustable. Customers receive points when paying with points, causing a loss in profit and this has yet to be corrected.

Worst company ever

May 04, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing did I like about this company !

Customer service bad !

This whole thing has been a nightmare

Cons: This is a scam ! Unless you got money to throw away...run ! Someone called my business and got me scammed with this company and then 6 months after everything was canceled they took amount out of my account .