--- title: "Harbortouch POS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Harbortouch POS Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/118757/Harbortouch-POS/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Harbortouch POS Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Harbortouch POS ## What is Harbortouch POS? Point of sale solution designed to help retail stores, restaurants, bars, nightclubs, cafes, and more manage labor, monitor sales, track inventory levels, and review financials to enhance the operational efficiency of businesses. The platform enables administrators to add discounts on products, refer special requests by clients, use keywords to search items, and maintain a customer database on a unified interface. It also offers a built-in time clock, which enables leaders to manage employees. ## What is Harbortouch POS used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Bar POS](https://www.capterra.com/bar-pos-software/) Top alternative Featured Overall rating Based on 100 user reviews Reviews sentiment Positive 12% Neutral 10% Negative 78% Starting price $29 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Harbortouch POS?[Manage this product listing](https://www.g2.com/products/shift4-harbortouch-pos/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Harbortouch POS 1.7 (100) VS. [3.8 (730)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $29 Per User, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.1 (100) Ease Of Use 3.8 (581) Value For Money 1.4 (92) Value For Money 3.6 (476) Customer Service 1.6 (97) Customer Service 3.6 (482) ## Harbortouch POS alternatives [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Clover](https://www.capterra.com/p/226864/Clover/) [3.8 (587)](https://www.capterra.com/p/226864/Clover/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 69% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/226864/Clover/) [Simphony POS](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) [4.2 (26)](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202814/Oracle-MICROS-Simphony/) ## FAQs about Harbortouch POS Overview ### Which roles and teams benefit most from Harbortouch POS? Harbortouch POS is most used by small-business owners, proprietors, and executives who oversee daily sales, payments, and business performance. Restaurant and salon owners use it to manage transactions and customer service, while managers, servers, and accounting staff rely on it for order handling, payment processing, and sales record tracking. Answer based on 99 reviews Overview ### What company size and industries is Harbortouch POS built for? Harbortouch POS is built primarily for small businesses, which represent 98% of reviewers, especially restaurants at 30%. It also serves retail businesses (19%) and food and beverage operators (17%), aligning with its intended markets of restaurants, convenience stores, liquor stores, bars, nightclubs, cafes, and retail locations. Answer based on 100 reviews Features and Usability ### What are the key features of Harbortouch POS? Harbortouch POS includes core restaurant and retail POS features such as payment processing, order management, inventory management, sales reports, and multi-location controls. Reviewers most often discuss inventory tracking, employee time clock functions, and reporting for monitoring sales, item performance, tips, and staff activity. Answer based on 51 reviews Limitations ### Does Harbortouch POS have reliability or software issues? Harbortouch POS experiences recurring reliability concerns that can disrupt restaurant and retail checkout operations. Small business teams describe system crashes, reboots, update-related outages, printing errors, missing menu buttons, and terminal communication problems. Some users find the software acceptable, but troubleshooting and support responsiveness remain frequent concerns during busy service periods. Answer based on 17 reviews Pricing ### Are there billing or fee concerns with Harbortouch POS? Harbortouch POS raises significant billing and contract concerns among many small business owners. Reported experiences include unexpected fees, disputed charges, delayed access to funds, and difficulty obtaining refunds after service problems. Businesses considering the platform should review processing terms, equipment costs, renewal conditions, and account statements carefully before signing. Answer based on 18 reviews Pricing ### Is it difficult to cancel Harbortouch POS? Harbortouch POS presents cancellation and renewal concerns that prospective merchants should clarify before committing. Many small business owners describe delayed paperwork, continued billing after cancellation requests, automatic renewal disputes, and contract exit fees. A few users complete cancellation, but businesses should document notices, confirm deadlines in writing, and retain all account correspondence. Answer based on 17 reviews Integrations ### Which third-party tools and platforms does Harbortouch POS integrate with? Harbortouch POS integrates with 5 third-party tools, including DoorDash for Merchants, Mailchimp, Orca Inventory, Sarbari, and Sling. These integrations cover delivery, email marketing, inventory management, and staff scheduling connections for restaurant and retail operations. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Harbortouch POS offer? Harbortouch POS provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online options support guided setup, webinars can cover product topics in a group format, and documentation offers written reference material for self-paced learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does Harbortouch POS offer, and how do users rate the experience? Harbortouch POS offers 24/7 live representative support and chat. Users report that some representatives are helpful, friendly, and knowledgeable, particularly for routine questions. However, many describe long hold times, inconsistent answers, unresolved technical issues, limited problem-solving ability, and difficulty obtaining callbacks or escalation during urgent outages. Answer based on 51 reviews ## Features AI summary Based on 1,992 Restaurant POS reviews Not all Restaurant POS products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) Harbortouch POS includes **Sales Reports** and **Payment Processing**, so restaurants can track performance and handle transactions in one system. However, it does not include **Order Entry**. Instead, it offers other features that reviewers also rate highly, including **Reporting/Analytics** (**44%**), **Order Management** (**44%**), and **Online Ordering** (**43%**). These features help businesses monitor trends, manage incoming orders more effectively, and support digital sales channels, providing teams with better visibility and day-to-day operational control. Sales Reports 1.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Payment Processing 1.7 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Reporting/Analytics 1.8 (12) 16.67% of 12 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Order Management 1.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Online Ordering 1.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Tracks and processes online orders Mobile Access 1.6 (9) 11.11% of 9 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Harbortouch POS 36 features ### All Features - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Delivery Management: Manage order deliveries until they are received by the customers - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Signature: Digitally sign online documents - For Food Trucks: Designed for food trucks - For Restaurants: Serves restaurants - For Salons and Spas: Specific for use in spas and salons - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Ordering: Tracks and processes online orders - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - QR Codes: Matrix barcode that stores information - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Sales Reports: Reports specific to sales analysis for trends and strategies - Separate Checks: Generate separate bills for various meals and combos within a complete order - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - Table Management: Assign waitstaff and coordinate the table services - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant --- Get Advice We can help you find the software with the features you need. Features 1.7 (96) 1.7 Based on 96 reviews ## Pricing Value for money 1.4 (92) Free Trial Free Version Basic $29.00 Per User,Per Month Value for money 1.4 (92) 1.4 Based on 92 reviews ## Integrations [ Sling](https://www.capterra.com/p/142542/Sling/)[ DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[ Orca Inventory](https://www.capterra.com/p/147223/Orca-Inventory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.6 (97) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.6 (97) 1.6 Based on 97 reviews ## User reviews Overall rating 1.7 Based on 100 reviews Filter by rating 5(8) 4(4) 3(10) 2(8) 1(70) Mentioned topic Sorted by most recent WP Wendy P. Owner Restaurants ### "First time user of POS systems" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 May 27, 2024 Overall liked the product except higher fees Pros Customer service was great was able to contact 24/7 Cons Fees were higher as a small business every cent counts Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NO NIcole O. Bar/ Restaurant Owner Restaurants ### "Horrible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 13, 2023 Terrible. I wish I would of never used them. Pros I do not like anything about this company. The employees are clueless & do not care about businesses. Cons After a year we figured out that the POS system was not accepting the credit cards & we were not getting the payments. They go into the Bank account as batches so we always thought everything was accounted for until a client complained & we lost the money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brian S. Owner/Chiropractor Health, Wellness and Fitness ### "Started charging me adjustment fees that are crazy high" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 26, 2023 Terrible, terrible, terrible. If I could give them a negative I would Pros Terrible customer service, crazy high fees, rip off company Cons Terrible customer service, terrible adjustment fees that cost as much as my entire monthly fees, no reasons for fees, no explanation for fees Reasons for choosing Harbortouch POS Supposed to have lowest fees Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NV Nestor V. Manager Restaurants ### "Outdated systems " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 30, 2023 Terrible Pros I sign in because they lure me with free POS . Probably they offer it free because the software is outdated . Cons Outdated system , can not do critical changes on the system because it is outdated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Luis Pineda P. Owne Food & Beverages ### "Owner " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 23, 2023 I want to finish the one year, they extend for another year, with out my opinion…. I told the sale agent I just want fish the year….Never listen to you at all,Hidden fees, Changed me 3 times the equipment in less then a year,Very slow equipment, Down 3 time in less 6 months I lost like a 1000 dollars because I can’t charge my clients….They charge me around 3000 dollars because the said never got the equipment back…Plus that I need to pay the second year fees!!!I want spoke to the manager, made a 4 times call and the manager still is busy!!!Will call you back and still I am waiting for the call since last pass 9 months!!!But still they want collet my money!!!!Now they are not Harbortouch any more…Now is call a new name!!!! So they can avoid their problems!!!!! Pros None! Cons None! Reasons for choosing Harbortouch POS By a mistake!!!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nick S. owner Food & Beverages ### "Don't use Harbortouch" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 14, 2023 Pros Was easy to get, sales staff was good and supported what they could after sale. Cons #Harbortouch is the worst POS system you can choose: Just a few reasons (1) The customer service takes 1 - 2 hours to get (this is a BIG problem when something is wrong with the system during a busy time). (2) Then needing to update tips (due to their system failures) it takes at least 3 days (has taken 3 weeks) to get those funds. (3) Customer service is either Eastern European and does not understand the system or blames system problems on the customer and 'customer error'. NEVER would I recommend this system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KD Kathy D. Owner/manager Retail ### "Beware!" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 January 18, 2023 I’ve been using harbortouch since 2017, our business is closing due to Covid/economy. I’ve tried cancelling harbortouch for over a month. Finally got a response and they tell me because I didn’t call 30 days prior to renewal date they will continue charging fees until 2024. A whole year. I originally signed a 3 year contract and was told I could cancel at any time, with a 30 day notice.BUYER BEWARE!! Pros Not much, very slow, outdated. Terrible customer service Cons This system is very outdated. Freezes up constantly, customers are always waiting to pay and just walk out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Carl M. Owner Restaurants ### "junk in a box" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 12, 2022 Pros non as of yet.i will reply if that changes at some point Cons no support at all sale not tech will return calls Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2022 Carl, We are sincerely sorry for the troubles you've experienced while trying to get support. We would like to come to a resolution to make your experience better. At your convenience, please email reviews@harbortouch.com with your Merchant ID number as well as your contact information, and we will be in contact as soon as possible. Doug H. owner Restaurants ### "Don't believe everything you hear" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 12, 2022 They won't take no for an answer, I completed my contract signed in 2017 but, they argue I should have terminated it one month before it expired, therefore it automatically renews. They now want to sue me for the contract, I have an email from the sales person telling me no more contracts and no paperwork to sign! Who sues customers to stay with them?? If a customer elects not to do business with me, that is fine. Pros The POS works most of the time, but unfortunately you need it to work all the time in the restaurant business, I find most outages to be on the weekend, from bad hard drives to credit card system down, printers not communicating, always something new... Cons see above, these folks are leaches, they get in and you can't get rid of them. The software is patchy at best always seems to have some sort of bug. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 11, 2022 Doug, We first and foremost apologize for your negative experience with Harbortouch. We would like the opportunity to learn more about your concerns to see how we can come to a resolution. At your convenience, please send your Merchant ID number and best contact information to reviews@harbortouch.com, and someone will reach out to you as soon as possible. BV Brendan V. Owner Restaurants ### "Bad system, worse service " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 25, 2022 Poor - DO NOT BUY Pros It was inexpensive initially, easy set up Cons Too many things to list- random outages, lost tickets, loooong support wait times, shady business practices, recurring nonsense fees Reasons for choosing Harbortouch POS Initially inexpensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 11, 2022 Brendan, We would like to sincerely apologize for the troubles you've been experiencing. It's our top priority to provide our customers with an exceptional experience, so we are disheartened to hear that this has not been the case for you. At your convenience, please send your Merchant ID number and best contact information to reviews@harbortouch so we can learn more about your concerns and how we can help resolve these issues. [View all Reviews](https://www.capterra.com/p/118757/Harbortouch-POS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Clover vs Harbortouch POS](https://www.capterra.com/compare/118757-226864/Harbortouch-POS-vs-Clover) [Toast POS vs Harbortouch POS](https://www.capterra.com/compare/118757-136301/Harbortouch-POS-vs-Toast-POS)