# Harbortouch POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Harbortouch POS the right Restaurant POS solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118757/Harbortouch-POS/reviews --- Harbortouch POS 1.7 (100) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Harbortouch POS Ease of use 2.0 Customer Service 1.6 ## Pros and Cons in Reviews WP Wendy P OwnerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “Overall liked the product except higher fees“ May 27, 2024 NS Nick S ownerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service is either Eastern European and does not understand the system or blames system problems on the customer and 'customer error'. “ March 14, 2023 FL Freddy L OwnerEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “I had the Harbortouch in 2014 to 2019 loved it great customer service at that time prior to shift 4 takeover!“ September 13, 2021 BS Brian S Owner/Chiropractor Health, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Terrible, terrible, terrible. If I could give them a negative I would“ June 26, 2023 Ds Deana s OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s fairly easy to navigate; The software itself is not difficult to utilize.“ January 13, 2022 BV Brendan V Owner Restaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Too many things to list- random outages, lost tickets, loooong support wait times, shady business practices, recurring nonsense fees“ February 25, 2022 JM Joe M Owner Chemicals, 11 - 50 employeesUsed the software for: More than 2 years. “I liked paying to overnight their Terminal and wiring back to them.“ February 6, 2021 KD Kathy D Owner/managerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Freezes up constantly, customers are always waiting to pay and just walk out.“ January 18, 2023 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HS Heidi S. Owner Restaurants Used the software for: 2+ years ### "Harbortouch makes life easy!" January 26, 2021 5.0 I felt they were a great partner and excellent product. I have no idea why anyone with a small to medium restaurant would use any other product. Pros So many things to like! The price was EXCELLENT compared to the competitors. The ease of use was so simple. When it was installed our menu and pricing was in place. When we had to add employees or make menu updates they were so easy to do right at the main register. Pulling data for sales tax, payroll etc was easy as well. Customer services was EXCELLENT as well. Cons I don't know that there was anything I didn't like to be honest. I had zero complaints from myself and the team using the software daily. Reason for choosing Harbortouch POS Same options for our business at a much more reasonable price. Review Source Response from Shift4 January 28, 2021 Thank you for sharing your feedback with us! We are happy to hear that your overall experience with Harbortouch has been positive. If there is anything we can do to further improve your experience in the future, please email us at reviews@harbortouch.com. David W. Sr. Consultant Computer Software Used the software for: 6-12 months ### "No access to your data and Customer service is beyond terrible" February 7, 2019 5.0 After install it's been TERRIBLE. Although reliable Pros Equipment and setup was great! the ability to duplicate items saves a ton of steps Cons Forget reporting it isn't happening. All I wanted was a transaction detail report for a previous month that included items. NOT happening. Call customer service and all they are doing is reading the KB articles. Ordering is not super intuitive Review Source Response from Shift4 February 19, 2019 David, we would like to first offer our sincerest apologies for the complications you have been experiencing with your Harbortouch POS system. We would like an opportunity to have someone from out technical management team review your account and resolve these issues for you. At your earliest convenience, please send an email to reviews@harbortouch.com with your Merchant ID Number so we can address this as soon as possible. DH Danielle H. Restaurant Owner Restaurants Used the software for: 6-12 months ### "False Promises & Eggregious Functionality Issues" January 2, 2020 1.0 You cannot imagine the sad experience we have had with Harbor Touch. When we had to reboot the POS multiple times, every day, for 2 months straight, during busniess hours, we obviously had some very upset customers who had to wait up 20 minutes while the system came back up and then, many times, STILL did not work. Some guests were able to pay with cash or agreed to leave their CC info with our promise that we would destroy the information later once the system was up an running again, but if you run a business with CC, you can imagine what a mess this was. HT was terrible in rectifying the issue for us and allowed us to struggle, literally DAILY!, for months before they finally sent out a new everything and fixed the issue. We COMPed so many checks due to guest frustration that could not be recified and lost innumerable customers (which will have a lasting impact on our business). For the financial burden that HT caused during this time, they appeased us with the promise of a $275 credit and another $100 credit which WE HAVE STILL NOT RECIEVED. It's very sad to say that they say whatever they need to keep you "quiet" and don't follow through with their promised. Simply put, Harbor Touch proves time and time again that they do not care about YOUR business. And of course, they continue to take their fees and CC processing charges out on regular schedule, all the while promising the world, and delivering on nothing. So, so sad. Stay FAR away. Pros User friendly POS face for employees to use during business hours is easy to read (large font) & simple to learn. Cons If you want to see accurate payroll daily, if you think you will use this system to keep accurate track of your employee's hours or have them clock-in using this system, if you want the credit card processing to work properly every time you run one, or if you want customer support that fultills it's promises, then sadly, Harbor Touch is not for you. Reason for choosing Harbortouch POS We are now bidding other companies and in the process of filing formal business complaint for neglegance. Review Source Response from Shift4 January 3, 2020 Danielle, We would first like to express our sincerest apologies for the complications and frustrations you have experienced with Harbortouch and your Point of Sale system. Since our beginning, we have made it our mission to serve our customers to the best of our ability and provide them with exceptional products, services and support to help them run a successful business. It is disappointing to hear that you have experienced the opposite, and we are going to evaluate the rough patches and work to resolve them and improve them moving forward. We would also like the opportunity to speak with you to work through any outstanding issues and make this right for you. Your account has been located in our database and someone from upper management will be in contact with you shortly to discuss. In the interim, if you have any questions or concerns, please do not hesitate to reach out to reviews@harbortouch.com and we will be happy to assist. OM Olga M. CEO Retail Used the software for: 1-2 years ### "Depressing System " June 19, 2020 1.0 On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had! Pros nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business. Cons I won't bore you with my personal feelings. Let me bullet point the cons. 1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005. 2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS. 3. No way to do online booking eventhough they say you can. 4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all. 5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same. 6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing! 7. No apps, no way to communicate with clients regarding their appointments. 8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program. 9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay Reason for choosing Harbortouch POS becuase they offered a free POS system, 24/7 customer support, email marketing, online booking and texting. All of which is a BOLD LIE. Switched from [Square Virtual Terminal](https://www.capterra.com/p/190305/Square-Payments-Processing/) I wanted a system with payroll, employee access, book keeping and email marketing all of which harbortouch failed me miserably in. Review Source Doug H. owner Restaurants Used the software for: 2+ years ### "Don't believe everything you hear" March 12, 2022 2.0 They won't take no for an answer, I completed my contract signed in 2017 but, they argue I should have terminated it one month before it expired, therefore it automatically renews. They now want to sue me for the contract, I have an email from the sales person telling me no more contracts and no paperwork to sign! Who sues customers to stay with them?? If a customer elects not to do business with me, that is fine. Pros The POS works most of the time, but unfortunately you need it to work all the time in the restaurant business, I find most outages to be on the weekend, from bad hard drives to credit card system down, printers not communicating, always something new... Cons see above, these folks are leaches, they get in and you can't get rid of them. The software is patchy at best always seems to have some sort of bug. Review Source Response from Shift4 April 11, 2022 Doug, We first and foremost apologize for your negative experience with Harbortouch. We would like the opportunity to learn more about your concerns to see how we can come to a resolution. At your convenience, please send your Merchant ID number and best contact information to reviews@harbortouch.com, and someone will reach out to you as soon as possible. VR Verified Reviewer Chief Operations Officer Retail Used the software for: 2+ years ### "Worst Option" January 14, 2019 1.0 Almost every option they offer is not allowed or the staff cannot make it work. Pros At the beginning it was a one stop place for a pos and credit processing vendor, but the hidden fees quickly changed that Cons Customer service, hidden fees, and fighting to get our money back Review Source Response from Shift4 January 22, 2019 Good Morning, we would like to first apologize for any miscommunication that may have come from our end at Harbortouch. We always work to ensure that our merchants are in full understanding of our fees and receive extraordinary customer service each time they contact us. We would like to get a better understanding of the issues you have been experiencing so we may try and resolve them for you. At your convenience, please send an email with your Merchant ID Number to reviews@harbortouch.com. Once we have this information, someone from upper management will review your account and be in contact with you. Bilal A. Manager Retail Used the software for: 2+ years ### "Out of business but still charging us fees" November 20, 2021 1.0 Terrible customer service, system has so many flaws Pros This company is a scam I would recommend everyone to stay away from harbor touch, they told us they would cancel our account but we are still paying hefty fees Cons Nothing but a big scam, all I want is to be my account closed and stop charging me fees Review Source Response from Shift4 December 9, 2021 Bilal, First and foremost, we sincerely apologize for the frustrations you've been experiencing while canceling your account. We would like the opportunity to speak to you further about your concerns. At your convenience, please email reviews@harbortouch.com with your Merchant ID number as well as your contact information, and somebody will be in contact to help resolve this issue. RS Rose S. Director Restaurants Used the software for: 6-12 months ### "What a terrible POS software." December 10, 2019 1.0 The customer service reps were always very friendly and helpful but sometimes it took up to 45 minutes for a problem to get resolved and they would have to be called almost daily. Pros Pros? Oof. I have to say I don’t have many good things to say about HarborTouch. Probably the only thing it has going for it is the ease of use. That’s it. Cons Garbage software. It constantly freezes up or needs to be restarted or “updated”. Our tablet would never stay connected to the brain of the system which means we would have to call everyday for them to fix it. I would NOT recommend any company get this POS software. Buyer beware! Review Source Response from Shift4 December 11, 2019 Rose, We are sorry to hear that you have not enjoyed your Harbortouch POS system and sincerely apologize for any frustration you have experienced. We work hard to develop a top-of-the-line product that delivers value to our customers to help make running their business easier. If possible, our upper management would like to speak with you to understand how we can make your experience with Harbortouch better and resolve the mentioned issues. At your convenience, please email reviews@harbortouch.com with your Merchant ID Number and best contact number. Someone will then be in contact with you. Tyler B. Commercial Realtor Real Estate Used the software for: Less than 6 months ### "HarborTouch's NEW software!!" November 29, 2018 1.0 Worst system EVER!!!!! Pros Looks great! Doesn't work! Don't buy it! Cons Harbor touch has NUMEROUS bugs in their NEW system. We opened a new restaurant 3 weeks ago and we received the NEW system! What a horrible mistake! the system prints 5 duplicate tickets one minute then doesn't send tickets to the Kitchen the next minute! we have demanded them to replace the NEW system with there OLD system. I would NOT reccomened HarborTouch's new system it's costing us Thousands of dollars daily! Review Source Response from Shift4 December 3, 2018 Tyler, we want to apologize for the issues that you have been experiencing with your Harbortouch system. We consistently work to ensure that our systems are working properly so that our merchant's can run their businesses as smoothly and efficiently as possible. We would like an opportunity to make this right for you. Please send an email to reviews@harbortouch.com with your Merchant ID Number so that we may address and resolve these issues for you. Ruben B. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "very bad, bad " April 27, 2018 1.0 Cons Nothing cost me lots of amount, bad product I have lots of problems, not for you unless you like having problems and have lots of money to waste. Review Source MS Mark S. owner Retail Used the software for: 1-2 years ### "Terrible experience" February 28, 2019 1.0 Not good at all. Especially changing terms of agreement, system constantly wipes out inventory we enter and than we have to reenter than wipes out again. Very aggravating. Pros The beginning it is great sales pitch convenient for having POS system and service at monthly rate rather than upfront cost. Customer service avail 24/7 but limited in their ability to help (depending on who you reach). Cons \-POs system could've been purchased much less than what they charge monthly - They changed terms of contract a few months after committing to 3 yr deal..which triples cost of ending service early - My slow months with little sells they charge me more - countless problems with inventory end of POS, constantly wopes out inventory I enter and re-enter - I feel they prey on start up businesses like myself. Lock you in, make changes to their agreement, raise prices, limited capabilities for a growing business. Review Source Response from Shift4 March 5, 2019 Mark, we are disheartened to hear of your experience with Harbortouch and sincerely apologize for any miscommunication or misunderstanding that may have come from our end. We would like an opportunity to make this right for you. We were able to locate your account in our database. Someone from our management staff will review your account and reach our to you ASAP to discuss potential resolutions. KD Kadi D. Accounting Assistant Restaurants Used the software for: 6-12 months ### "Accouting Assistant - New integration" November 21, 2018 3.0 Pros It is easy to make adjustments to the POS through their website to multiple stores. Some reporting functions are useful Cons Reports should be more customize able. I have 12 locations, and there are not a lot of reports i can run for all 12 locations and have the information separated by location. I must run the report 12 times. I would like to be able to create reports that I am able to specialize. When we signed up with HT we were promised an integration with Compeat. Not only did we find out after the POS was installed that this was not possible, we were promised a quick resolution to the issue. There has been hardly any communication. We have follow up over, and over, and over again to receive any resposnse. All communication is initiated by us - HT will not reach out. Would not reccomment this company to anyone. The installations was in July and this is still not resolved. Review Source Response from Shift4 November 26, 2018 Kadi, we first want to apologize for the frustrating experience you have with Harbortouch thus far. We are continuously working to improve the customer experience through our software and backend portal to make managing your business as simple as possible. We would like an opportunity to make this right for you. Please send an email to reviews@harbortouch.com with your Merchant ID Number so that we can look into this further and resolve with the best possible solution. BV Brendan V. Owner Restaurants Used the software for: 2+ years ### "Bad system, worse service " February 25, 2022 1.0 Poor - DO NOT BUY Pros It was inexpensive initially, easy set up Cons Too many things to list- random outages, lost tickets, loooong support wait times, shady business practices, recurring nonsense fees Reason for choosing Harbortouch POS Initially inexpensive Review Source Response from Shift4 April 11, 2022 Brendan, We would like to sincerely apologize for the troubles you've been experiencing. It's our top priority to provide our customers with an exceptional experience, so we are disheartened to hear that this has not been the case for you. At your convenience, please send your Merchant ID number and best contact information to reviews@harbortouch so we can learn more about your concerns and how we can help resolve these issues. NO NIcole O. Bar/ Restaurant Owner Restaurants Used the software for: 1-2 years ### "Horrible" July 13, 2023 1.0 Terrible. I wish I would of never used them. Pros I do not like anything about this company. The employees are clueless & do not care about businesses. Cons After a year we figured out that the POS system was not accepting the credit cards & we were not getting the payments. They go into the Bank account as batches so we always thought everything was accounted for until a client complained & we lost the money. Review Source AF Andrea F. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gaugers and Game Players" November 2, 2020 1.0 horrible Pros I hate leaving bad reviews, but feel this one is necessary! Buyer beware- don't be fooled by their low fees, they will slap you with HUGE PCI fees annually, as well as fees for their little card reader. Also, during the pandemic, when I was unable to accept cards, I was getting billed monthly what was way too high, when I called to complain, they said they would refund me part of it, but then would find out they would only give part of that back; I then called to cancel and they said they would refund the fees charged if I stayed with them- so I said ok... same thing, they only refunded half of what they said they would do .. this went on one more time, and they said they were going to refund it within 3-5 business days, but when I looked to see on my statement they had not, and when I called they said they would refund once I started charging cards again. They play games to appease you- HORRIBLE company- Don't use them. Cons their Hidden fees; deceptive customer service Review Source NR Natalie R. Owner Arts and Crafts Used the software for: 2+ years ### "The WORST POS! Held MY DOLLARS for 6 months! ARTISTS! " August 17, 2018 1.0 WHAT A NIGHTMARE! My business grew despite this cumbersome checkout process and when the time came to move this company HELD my dollars AND CONTINUED to milk my business account for endless over charges that were all made up! I had to fight for months to get my money back and then they STILL went into my account to take even MORE! SAVE your money and invest in something else! These people are scam artists! Pros NOTHING! This system completely stinks and the service is terrible! Cons This software is nowhere near as user friendly as they make it sound. It was cumbersome to set up, a pain to adjust and there where duplicate items. Worse still it was painful to use on a daily basis, constantly having to scroll though pages and pages! I bought this because I thought is was a great deal for a new business. I was WRONG. I should have just paid the upfront cost with my bank and let them handle it or found a better solution. Review Source YU Yorgen U. owner Retail Used the software for: 2+ years ### "Super high hidden fees & bad business" October 23, 2018 1.0 I reviewed my fees and contacted them to cancel my service. After a long time trying to tell me that my tear rate was set to high by them and that I'm a valued merchant. The rep got upset that she couldn't convince me to keep the service. SHE SAID "WELL, I'LL SEND YOU A CANCELLATION FORM BUT YOU HAVE TO PAY US $1260 TO CANCEL YOUR CONTRACT!' What a horrible way to do business. High Fees and bad Business. Pros I wish I had a pro other then I have 21 months left on my contract to get rid of them. Cons They show you up front how much your fee of 2.5, 2.8% is when in fact they are charging more then a 14 - 18% overall. Not to mention their yearly fee! Review Source Response from Shift4 October 29, 2018 Yorgen, we sincerely apologize for your negative experience with Harbortouch. We pride ourselves in customer satisfaction and would like the opportunity to resolve your complaints. We were able to locate your account in our database, and someone from Harbortouch will be reaching out to you ASAP. MW Mark W. Owner Hospitality Used the software for: 6-12 months ### "Absolutely The Worst POS & "Customer Service" Avoid At All Costs" June 11, 2019 1.0 Pros If you are into S&M and like torture,​ this is the system for you otherwise run away. Cons The customer service is lie after lie run around after run around. The system constantly breaks, it doesn't have the most basic features​ that every POS company has been providing for nearly 2 decades. I own 7 restaurants and this by far was a huge mistake, it costs more money​ in time and labor then what its worth. Review Source Response from Shift4 June 12, 2019 Mark, We would first like to offer our sincerest apologies for the troubles you have been experiencing. Our goal is to provide our valued customers with the highest quality products and support possible, and we are disheartened to hear that you have had a negative experience thus far. Nevertheless, we would like the opportunity to have our upper management team review your account and resolve any outstanding issues. We were able to locate your account in our database and someone will be in contact with you ASAP. CL Carlos L. Owner Restaurants Used the software for: 2+ years ### "Like a car that always breaks down!!! DON'T FALL FOR IT RUN." May 10, 2017 1.0 I THOUGHT I WAS GETTING A GOOD DEAL BUT I WAS VERY WRONG. DONT TRUST THE SALES GUYS THEY DONT KNOW ANYTHING ABOUT THE SYSTEM. THEY ARE JUST VERY GOOD AT SELLING! Pros That my staff knows how to use it. NOTHING ELSE IS GOOD ABOUT THIS SYSTEM. Cons High cc processing fees ALWAYS BREAKS DOWN! Online accessing for reporting is practically nonfunctioning (takes like 30 min to pull any report) super slow, for that, I rather just go to the store and print it from there. Hassle to get any equipment replaced that breaks. Too many other to mention Review Source GJ Greg J. Owner Retail Used the software for: 1-2 years ### "Very powerful for the money" November 14, 2018 5.0 Overall my experience has been good and I would not hesitate to reccomend them to a friend Pros I like that they have.an option that is designed specifically for my industry. Cons The price is a little more than some of the tablet systems depending on how many printers, etc. but the functionality is much better. Review Source Response from Shift4 November 15, 2018 Greg, we are so happy that you are happy! If there is anything we can do to improve your merchant experience, please do not hesitate to reach out to us via our Facebook page (@harbortouch). RH Robin H. Owner Retail Used the software for: Less than 6 months ### "Buyer beware" January 23, 2022 1.0 This was a nightmare, no support, overbilled, over promised, and has cost me thousands due to their faulty software and lack of support, well after I waited on hold forever they didn't seem to know what they were doing. each time I called it took me almost 2 hours. Pros I did not like anything, gave us trouble from the start Cons Very unethical, no customer support, Made false promises, overcharged, never got any calls back when we had issues, does not care about their customers Review Source Response from Shift4 February 10, 2022 Robin, We would like to sincerely apologize for the frustrations you've experienced with Harbortouch. We strive to provide exceptional customer support, so we are disheartened to hear this wasn't the case in your experience. We would like the opportunity to speak to you further about your concerns to see how we can come to a resolution. At your convenience, please email reviews@harbortouch.com with your contact information and Merchant ID number, and someone will be in touch as soon as possible. KQ Kellie Q. Owner Consumer Services Used the software for: 2+ years ### "Worst choice you can make" December 5, 2018 1.0 Waste of money Pros Nothing. There is way better options out there Cons They rip you off with added fees. Promised me a rate reduction and never did it when I tried to cancel my account with them. Scam Review Source Response from Shift4 December 5, 2018 Kellie, we are truly sorry for your experience with Harbortouch thus far. We would like an opportunity to re-evaluate your account and make this right for you. We were able to locate your account in our database and someone will be reaching out to you ASAP to discuss how we can resolve this issue. LD LANCE D. OWNER Hospitality Used the software for: 2+ years ### "HORRIBLE" May 23, 2018 1.0 NONE Pros NOTHING. ITS OLD AND GOT SCREWED OVER ON FEES SINCE THE FIRST DAY I SIGNED UP AND COULD NEVER GET OUT OF IT AND STILL CANT UNLESS I PAY. Cons BEEN TRYING TO CANCEL SINCE I GOT IT AND WITH CLOVER NOW. THEY JUST TOLD ME, EVEN THOUGH I CALLED TO CANCEL TWICE BEFORE MY TERM WAS UP, THAT SINCE I DID NOT FORMALLY WRITE IN THAT IT AUTO-RENEWED FOR ANOTHER 5 YEARS AND THEY WANT MONEY TO CANCEL. Review Source FM Franc M. Manager Used the software for: 6-12 months ### "held our money we made on hold after we payed monthly on time worst POS system around!!!" February 22, 2018 1.0 There are no pros to using this system at all beside the fact that sometimes it starts up that is really it Cons Worst POS system out there had our money we made in credit on hold and would give us a reason why lost money in credit card sales because of them let alone the days spent on the phone with the company being transferred to different people every couple of minutes and being on hold whenever they didn't have a answer to me if you own a resturant and in need of a POS system stay away from this company it's hard to use very laggy and have terrible customer support. It stinks that used this POS system because I lost a lot of money using it. Review Source iY irfan Y. owner Hospitality Used the software for: 1-2 years ### "I have install on my 3 restaurant 2014 and they have cost me alot in totall loss maybe more." April 10, 2018 1.0 learn to not trust any pos system sales man. Pros maybe customer service, system is not very complicated Cons not easy on inventory tracking, unprofessional, hard to get out, they come back and pull money out of your bank account with different names. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.