--- title: "Harbortouch POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Harbortouch POS the right Restaurant POS solution for you? Explore 136 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/118757/Harbortouch-POS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Harbortouch POS 2.2 (136) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Harbortouch POS Ease of use 2.5 Customer Service 2.0 ## Pros and Cons in Reviews WP Wendy P OwnerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “Overall liked the product except higher fees“ May 27, 2024 NS Nick S ownerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service is either Eastern European and does not understand the system or blames system problems on the customer and 'customer error'. “ March 14, 2023 Ds Deana s OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s fairly easy to navigate; The software itself is not difficult to utilize.“ January 13, 2022 BV Brendan V Owner Restaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Too many things to list- random outages, lost tickets, loooong support wait times, shady business practices, recurring nonsense fees“ February 25, 2022 FL Freddy L OwnerEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “I had the Harbortouch in 2014 to 2019 loved it great customer service at that time prior to shift 4 takeover!“ September 13, 2021 KD Kathy D Owner/managerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Freezes up constantly, customers are always waiting to pay and just walk out.“ January 18, 2023 JM Joe M Owner Chemicals, 11 - 50 employeesUsed the software for: More than 2 years. “I liked paying to overnight their Terminal and wiring back to them.“ February 6, 2021 AH Asha H Salon OwnerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Thereafter we tried endlessly to cancel suddenly \[SENSITIVE CONTENT\] became unavailable, wouldn't return calls, never available when we called so from that point the nightmare really starts.“ January 4, 2022 ## Showing most helpful reviews Showing 1-25 of 136 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Owner Used the software for: 3-5 years ### "Harbortouch makes life easy!" January 28, 2021 5.0 I felt they were a great partner and excellent product. I have no idea why anyone with a small to medium restaurant would use any other product. Pros So many things to like! The price was EXCELLENT compared to the competitors. The ease of use was so simple. When it was installed our menu and pricing was in place. When we had to add employees or make menu updates they were so easy to do right at the main register. Pulling data for sales tax, payroll etc was easy as well. Customer services was EXCELLENT as well. Cons I don't know that there was anything I didn't like to be honest. I had zero complaints from myself and the team using the software daily. Switched from The older product was defunct and was terrible. Impossible to make updates - we hated it. Reasons for choosing Harbortouch POS Same options for our business at a much more reasonable price. Review Source Response from Shift4 January 28, 2021 Thank you for sharing your feedback with us! We are happy to hear that your overall experience with Harbortouch has been positive. If there is anything we can do to further improve your experience in the future, please email us at reviews@harbortouch.com. Director Director Used the software for: 3-5 years ### "TOTAL LACK OF SERVICE & SUPPORT IN SOUTHERN AFRICA REGION" March 1, 2018 1.0 I bought may programme in early December for my operation in Mozambique, from the Mozambique Agent - Now nearly 3 months later told by their South African "partner" that I must come collect license key in South Africa. During the whole of the December / New Year Peak holiday period, dependended on temporary license keys - most of the time which they forgot, or never sent. Pros Relatively Simple to use. A reasonably good product whose full potential has been hampered thru poor & unprofessional service of local agents (South Africa & Mozambique) Cons Expensive. Prone to Glitches & Malfunctions. Total lack of Professionalism & Support in Souhern Africa region Review Source Owner Used the software for: 3-5 years ### "Service service service" November 26, 2020 4.0 Beginning was good but as time went on service became worst and worst. Pros The software was pretty user friendly. But there were some glitches in it. Cons The service provider we used Pontiac Business Systems was gouging on service and I decided to switch POS systems because I was spending as much as a new system on service and that was after we had a service contract. Switched from New hardware needed and we switched. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Reasons for choosing Harbortouch POS Price and ease of use. Review Source Sr. Consultant Used the software for: Less than 1 year ### "No access to your data and Customer service is beyond terrible" February 18, 2019 5.0 After install it's been TERRIBLE. Although reliable Pros Equipment and setup was great! the ability to duplicate items saves a ton of steps Cons Forget reporting it isn't happening. All I wanted was a transaction detail report for a previous month that included items. NOT happening. Call customer service and all they are doing is reading the KB articles. Ordering is not super intuitive Review Source Response from Shift4 February 19, 2019 David, we would like to first offer our sincerest apologies for the complications you have been experiencing with your Harbortouch POS system. We would like an opportunity to have someone from out technical management team review your account and resolve these issues for you. At your earliest convenience, please send an email to reviews@harbortouch.com with your Merchant ID Number so we can address this as soon as possible. Restaurant Owner Used the software for: Less than 1 year ### "False Promises & Eggregious Functionality Issues" January 3, 2020 1.0 You cannot imagine the sad experience we have had with Harbor Touch. When we had to reboot the POS multiple times, every day, for 2 months straight, during busniess hours, we obviously had some very upset customers who had to wait up 20 minutes while the system came back up and then, many times, STILL did not work. Some guests were able to pay with cash or agreed to leave their CC info with our promise that we would destroy the information later once the system was up an running again, but if you run a business with CC, you can imagine what a mess this was. HT was terrible in rectifying the issue for us and allowed us to struggle, literally DAILY!, for months before they finally sent out a new everything and fixed the issue. We COMPed so many checks due to guest frustration that could not be recified and lost innumerable customers (which will have a lasting impact on our business). For the financial burden that HT caused during this time, they appeased us with the promise of a $275 credit and another $100 credit which WE HAVE STILL NOT RECIEVED. It's very sad to say that they say whatever they need to keep you "quiet" and don't follow through with their promised. Simply put, Harbor Touch proves time and time again that they do not care about YOUR business. And of course, they continue to take their fees and CC processing charges out on regular schedule, all the while promising the world, and delivering on nothing. So, so sad. Stay FAR away. Pros User friendly POS face for employees to use during business hours is easy to read (large font) & simple to learn. Cons If you want to see accurate payroll daily, if you think you will use this system to keep accurate track of your employee's hours or have them clock-in using this system, if you want the credit card processing to work properly every time you run one, or if you want customer support that fultills it's promises, then sadly, Harbor Touch is not for you. Reasons for choosing Harbortouch POS We are now bidding other companies and in the process of filing formal business complaint for neglegance. Review Source Response from Shift4 January 3, 2020 Danielle, We would first like to express our sincerest apologies for the complications and frustrations you have experienced with Harbortouch and your Point of Sale system. Since our beginning, we have made it our mission to serve our customers to the best of our ability and provide them with exceptional products, services and support to help them run a successful business. It is disappointing to hear that you have experienced the opposite, and we are going to evaluate the rough patches and work to resolve them and improve them moving forward. We would also like the opportunity to speak with you to work through any outstanding issues and make this right for you. Your account has been located in our database and someone from upper management will be in contact with you shortly to discuss. In the interim, if you have any questions or concerns, please do not hesitate to reach out to reviews@harbortouch.com and we will be happy to assist. Manager Used the software for: 3-5 years ### "Restaurant Manager POS" February 20, 2017 5.0 Great feature rich POS system at an affordable price. Pros Easy to use, reliable and updates are included with their inexpensive software maintenance plan. We recently upgraded to RMPOS version 20. It's redesigned, bug free and works great. It also has paid at the table and supports chip card processing. Way ahead of other systems that friends of mine use at their restaurants. Cons I was forced to upgrade my server PC from Windows XP to Win 7. I guess that's not a huge deal, but worth noting. Review Source CEO Used the software for: 1-3 years ### "Depressing System " June 30, 2020 1.0 On my first day I called very excitedly to set up the system and no one answered. It took hours for them to answer. It was then that I had a sinking feeling I've been had! Pros nothing. your phone can do more than this outdated scam of a system. NEVER get a system that requires you to use your personal ID. They attach your debt to you as a person not to your business. Cons I won't bore you with my personal feelings. Let me bullet point the cons. 1. OLD, OUTDATED SYSTEM. The system is as basic as it can get. Think Android in 2005. 2. You have to be an expert to manage the SMS and email markteting. They outsource that portion of the POS. 3. No way to do online booking eventhough they say you can. 4. 24/7 support? Heck no. The support is made up of newbies who read of a list and can NEVER help you solve a simple problem. They would put me on hold for hours to try and figure things out. None of the support staff know the system at all. 5. The system claims your clients can book online but its a LIE there's no link or anything available for clients to access the booking. I really tried to resolve this by calling 5 days in a row and trying new support members but it was always the same. 6. If you have a high volume of sales the system will shut down in the middle of a credit card transaction or in the middle of me booking a client. I would have to ask the client to do the whole process all over again. emberrasing! 7. No apps, no way to communicate with clients regarding their appointments. 8. When you set up your images for your modules it's a nightmare. You can't upload your pictures like any normal system. The pictures don't resize and you can barely see them when you sync your system. It's like working on a super old program. 9. The credit card system goes out almost every single time I use it. I lost money bc I cant tell if a pay Switched from [Square Virtual Terminal](https://www.capterra.com/p/190305/Square-Payments-Processing/) I wanted a system with payroll, employee access, book keeping and email marketing all of which harbortouch failed me miserably in. Reasons for choosing Harbortouch POS becuase they offered a free POS system, 24/7 customer support, email marketing, online booking and texting. All of which is a BOLD LIE. Review Source IT Manager Used the software for: 3-5 years ### "Functional" December 14, 2017 4.0 Pros All the POS functionality that we need from a F&B software is available. The scope is wide as it can handle anything from a kiosk to a Large venue restaurant. Cons Connectivity to handheld devices are limited. Value Discounts are in US standards and need some flexibility. Some customizations might be needed if the software is used outside the US. Review Source owner Used the software for: 3-5 years ### "Don't believe everything you hear" March 15, 2022 2.0 They won't take no for an answer, I completed my contract signed in 2017 but, they argue I should have terminated it one month before it expired, therefore it automatically renews. They now want to sue me for the contract, I have an email from the sales person telling me no more contracts and no paperwork to sign! Who sues customers to stay with them?? If a customer elects not to do business with me, that is fine. Pros The POS works most of the time, but unfortunately you need it to work all the time in the restaurant business, I find most outages to be on the weekend, from bad hard drives to credit card system down, printers not communicating, always something new... Cons see above, these folks are leaches, they get in and you can't get rid of them. The software is patchy at best always seems to have some sort of bug. Switched from bad advice Review Source Response from Shift4 April 11, 2022 Doug, We first and foremost apologize for your negative experience with Harbortouch. We would like the opportunity to learn more about your concerns to see how we can come to a resolution. At your convenience, please send your Merchant ID number and best contact information to reviews@harbortouch.com, and someone will reach out to you as soon as possible. Ben A. Manager Used the software for: 1-3 years ### "Restaurant Manager" October 30, 2019 4.0 Positive experience for sure. It got the job done and served its purpose. Pros The software itself was VERY easy to use and train new employees on. Very simplistic and straight forward Cons Visually it’s terrible, many other software options are a lot better. It is VERY basic and unattractive. Review Source Chief Operations Officer Chief Operations Officer Used the software for: 3-5 years ### "Worst Option" January 22, 2019 1.0 Almost every option they offer is not allowed or the staff cannot make it work. Pros At the beginning it was a one stop place for a pos and credit processing vendor, but the hidden fees quickly changed that Cons Customer service, hidden fees, and fighting to get our money back Review Source Response from Shift4 January 22, 2019 Good Morning, we would like to first apologize for any miscommunication that may have come from our end at Harbortouch. We always work to ensure that our merchants are in full understanding of our fees and receive extraordinary customer service each time they contact us. We would like to get a better understanding of the issues you have been experiencing so we may try and resolve them for you. At your convenience, please send an email with your Merchant ID Number to reviews@harbortouch.com. Once we have this information, someone from upper management will review your account and be in contact with you. General Manager Used the software for: 3-5 years ### "Good Software Functionality - Average Value" December 14, 2017 3.0 Pros Front end software fairly easy to use and adjust for menu changes. Very adaptable for various different restaurant environments. Cons Value just OK for money. Hardware setup a bit complicated and prone to possible to complications. Can probably do better for the money. Review Source Manager Used the software for: 3-5 years ### "Out of business but still charging us fees" November 26, 2021 1.0 Terrible customer service, system has so many flaws Pros This company is a scam I would recommend everyone to stay away from harbor touch, they told us they would cancel our account but we are still paying hefty fees Cons Nothing but a big scam, all I want is to be my account closed and stop charging me fees Review Source Response from Shift4 December 9, 2021 Bilal, First and foremost, we sincerely apologize for the frustrations you've been experiencing while canceling your account. We would like the opportunity to speak to you further about your concerns. At your convenience, please email reviews@harbortouch.com with your Merchant ID number as well as your contact information, and somebody will be in contact to help resolve this issue. Owner Used the software for: 3-5 years ### "Buyer beware" June 22, 2017 1.0 I Just signed up with another POS company. and wasted money on Restaurant Manager Pros The outsource Tech support in Canada is great. Cons I've had restaurant Manager for a number of years. It's literally the worst POS. It's slow . not intuitive. And hardware support is non existent Review Source Director Used the software for: Less than 1 year ### "What a terrible POS software." December 11, 2019 1.0 The customer service reps were always very friendly and helpful but sometimes it took up to 45 minutes for a problem to get resolved and they would have to be called almost daily. Pros Pros? Oof. I have to say I don’t have many good things to say about HarborTouch. Probably the only thing it has going for it is the ease of use. That’s it. Cons Garbage software. It constantly freezes up or needs to be restarted or “updated”. Our tablet would never stay connected to the brain of the system which means we would have to call everyday for them to fix it. I would NOT recommend any company get this POS software. Buyer beware! Review Source Response from Shift4 December 11, 2019 Rose, We are sorry to hear that you have not enjoyed your Harbortouch POS system and sincerely apologize for any frustration you have experienced. We work hard to develop a top-of-the-line product that delivers value to our customers to help make running their business easier. If possible, our upper management would like to speak with you to understand how we can make your experience with Harbortouch better and resolve the mentioned issues. At your convenience, please email reviews@harbortouch.com with your Merchant ID Number and best contact number. Someone will then be in contact with you. President Used the software for: 1-3 years ### "The BEST POS System that money can buy" May 17, 2017 5.0 I was introduced to RM when my tech company was contracted by a local RM dealer for tech support, and we fell in love with the software. Now we not only support it, but we recommend it to all of the local bard, and restaurants in our area. Review Source Manager Used the software for: I used a free trial ### "Plenty features, but not cheap" June 8, 2021 3.0 It should be stable system for large restaurant. But the management slightly confusing. Need to work more on the API integration that we need lately. Pros A lot of features, a lot of reports. Good for all kind of restaurant type: full service to fast service. Cons Not so many people using, so the servers have to learn little bit. There are plenty software in the server, not all combine together. It is slightly confusing and need to learn. Review Source Commercial Realtor Used the software for: Less than 1 year ### "HarborTouch's NEW software!!" December 3, 2018 1.0 Worst system EVER!!!!! Pros Looks great! Doesn't work! Don't buy it! Cons Harbor touch has NUMEROUS bugs in their NEW system. We opened a new restaurant 3 weeks ago and we received the NEW system! What a horrible mistake! the system prints 5 duplicate tickets one minute then doesn't send tickets to the Kitchen the next minute! we have demanded them to replace the NEW system with there OLD system. I would NOT reccomened HarborTouch's new system it's costing us Thousands of dollars daily! Review Source Response from Shift4 December 3, 2018 Tyler, we want to apologize for the issues that you have been experiencing with your Harbortouch system. We consistently work to ensure that our systems are working properly so that our merchant's can run their businesses as smoothly and efficiently as possible. We would like an opportunity to make this right for you. Please send an email to reviews@harbortouch.com with your Merchant ID Number so that we may address and resolve these issues for you. Mohamed R. Project Manager Used the software for: 3-5 years ### "Action System Restaurant Manger " August 24, 2018 5.0 very good experience. Pros very easy to implement very easy to understand and to work with no big space required to install stable and have a lot of opetions amazing software Cons there is no central inventory management system can handle all stores together from one location. Review Source Ruben B. President Used the software for: 3-5 years ### "very bad, bad " May 1, 2018 1.0 Cons Nothing cost me lots of amount, bad product I have lots of problems, not for you unless you like having problems and have lots of money to waste. Review Source owner Used the software for: 1-3 years ### "Terrible experience" March 5, 2019 1.0 Not good at all. Especially changing terms of agreement, system constantly wipes out inventory we enter and than we have to reenter than wipes out again. Very aggravating. Pros The beginning it is great sales pitch convenient for having POS system and service at monthly rate rather than upfront cost. Customer service avail 24/7 but limited in their ability to help (depending on who you reach). Cons \-POs system could've been purchased much less than what they charge monthly - They changed terms of contract a few months after committing to 3 yr deal..which triples cost of ending service early - My slow months with little sells they charge me more - countless problems with inventory end of POS, constantly wopes out inventory I enter and re-enter - I feel they prey on start up businesses like myself. Lock you in, make changes to their agreement, raise prices, limited capabilities for a growing business. Review Source Response from Shift4 March 5, 2019 Mark, we are disheartened to hear of your experience with Harbortouch and sincerely apologize for any miscommunication or misunderstanding that may have come from our end. We would like an opportunity to make this right for you. We were able to locate your account in our database. Someone from our management staff will review your account and reach our to you ASAP to discuss potential resolutions. Reviewer ### "Very useful Manager tool." December 24, 2014 4.0 Pros The program is well written, easy to use and affordable. Cons Sometimes the categories are a little confusing. If technical support is available, that'll be great. Review Source KD Kadi D. Accounting Assistant Used the software for: Less than 1 year ### "Accouting Assistant - New integration" November 26, 2018 3.0 Pros It is easy to make adjustments to the POS through their website to multiple stores. Some reporting functions are useful Cons Reports should be more customize able. I have 12 locations, and there are not a lot of reports i can run for all 12 locations and have the information separated by location. I must run the report 12 times. I would like to be able to create reports that I am able to specialize. When we signed up with HT we were promised an integration with Compeat. Not only did we find out after the POS was installed that this was not possible, we were promised a quick resolution to the issue. There has been hardly any communication. We have follow up over, and over, and over again to receive any resposnse. All communication is initiated by us - HT will not reach out. Would not reccomment this company to anyone. The installations was in July and this is still not resolved. Review Source Response from Shift4 November 26, 2018 Kadi, we first want to apologize for the frustrating experience you have with Harbortouch thus far. We are continuously working to improve the customer experience through our software and backend portal to make managing your business as simple as possible. We would like an opportunity to make this right for you. Please send an email to reviews@harbortouch.com with your Merchant ID Number so that we can look into this further and resolve with the best possible solution. Reviewer ### "Much rather use pen and paper" December 24, 2014 4.5 Pros It's fast. I just have to hit a btton and its done. Cons I'm old school. I would rather use a pen and paper. Review Source Owner Owner Used the software for: 3-5 years ### "Bad system, worse service " March 1, 2022 1.0 Poor - DO NOT BUY Pros It was inexpensive initially, easy set up Cons Too many things to list- random outages, lost tickets, loooong support wait times, shady business practices, recurring nonsense fees Reasons for choosing Harbortouch POS Initially inexpensive Review Source Response from Shift4 April 11, 2022 Brendan, We would like to sincerely apologize for the troubles you've been experiencing. It's our top priority to provide our customers with an exceptional experience, so we are disheartened to hear that this has not been the case for you. At your convenience, please send your Merchant ID number and best contact information to reviews@harbortouch so we can learn more about your concerns and how we can help resolve these issues. 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