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Harbortouch POS

Reviews of Harbortouch POS

1.7 (101)
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Pros

  • The price was EXCELLENT compared to the competitors. The ease of use was so simple.

  • It was easy to install and the customer service reps I dealt with over the years were mostly all helpful and friendly.

  • Equipment and setup was great. The ability to duplicate items saves a ton of steps.

  • It is easy to make adjustments to the POS through their website to multiple stores. Some reporting functions are useful.

Cons

  • They charged me excessive fees and when I called to discuss it they lied and told me they were overcharging me and would refund/credit me. They never called back which is THEIR MO.

  • My bank was instructed not to accept any charges from them because they are fraudulent. They still continue to try to attempt to charge my account for monthly fees after being cancelled.

  • Very difficult to reconcile with transactions when doing bookkeeping. Their customer service is the worst.

  • They are the worst I have ever seen/ once you sign up they will make it impossible to cancel.

Showing Most Helpful

Showing 25 of 101 reviews

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Heather S.
Manager
Consumer Services, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 6, 2020

"Better Servers"

Overall: Prior to inventory I know what was sold and have a clear idea of exactly what I should have. Expressing this in team meeting has slowly brought the matching closer and closer..meaning less alcohol theft by staff.

Pros: Ordering tableside is great, no more going back and forth bother guests because a server has a MOD question. No one looks incompetent and as a business we look on point and there is no concern from guests out food quality is also a question.

Cons: It made me as a manager look bad!! The staff I wondered about anf seemed to have the most problems with were great on paper. Following sales and percentages I saw that a server I thought was ditzy and annoying but needed...had consistently the highest alcohol and wine sales across the board. I could see who was selling what, when and how they affected bottom line. Then I could coach servers on selling points, it's also a way to teach more about our products. I guess that's the least thing.!!

Reasons for Choosing Harbortouch POS: Bar Rescue and the control of profit and loss was the reason we did it as they were all small businesses and had this big operations changing software.
Danielle H.
Restaurant Owner
Restaurants, 11-50 employees
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
2.0
Customer Service
2.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
January 2, 2020

"False Promises & Eggregious Functionality Issues"

Overall: You cannot imagine the sad experience we have had with Harbor Touch. When we had to reboot the POS multiple times, every day, for 2 months straight, during busniess hours, we obviously had some very upset customers who had to wait up 20 minutes while the system came back up and then, many times, STILL did not work. Some guests were able to pay with cash or agreed to leave their CC info with our promise that we would destroy the information later once the system was up an running again, but if you run a business with CC, you can imagine what a mess this was. HT was terrible in rectifying the issue for us and allowed us to struggle, literally DAILY!, for months before they finally sent out a new everything and fixed the issue. We COMPed so many checks due to guest frustration that could not be recified and lost innumerable customers (which will have a lasting impact on our business). For the financial burden that HT caused during this time, they appeased us with the promise of a $275 credit and another $100 credit which WE HAVE STILL NOT RECIEVED. It's very sad to say that they say whatever they need to keep you "quiet" and don't follow through with their promised. Simply put, Harbor Touch proves time and time again that they do not care about YOUR business. And of course, they continue to take their fees and CC processing charges out on regular schedule, all the while promising the world, and delivering on nothing. So, so sad. Stay FAR away.

Pros: User friendly POS face for employees to use during business hours is easy to read (large font) & simple to learn.

Cons: If you want to see accurate payroll daily, if you think you will use this system to keep accurate track of your employee's hours or have them clock-in using this system, if you want the credit card processing to work properly every time you run one, or if you want customer support that fultills it's promises, then sadly, Harbor Touch is not for you.

Reasons for Choosing Harbortouch POS: We are now bidding other companies and in the process of filing formal business complaint for neglegance.

Vendor Response

By Shift4 on January 3, 2020
Danielle, We would first like to express our sincerest apologies for the complications and frustrations you have experienced with Harbortouch and your Point of Sale system. Since our beginning, we have made it our mission to serve our customers to the best of our ability and provide them with exceptional products, services and support to help them run a successful business. It is disappointing to hear that you have experienced the opposite, and we are going to evaluate the rough patches and work to resolve them and improve them moving forward. We would also like the opportunity to speak with you to work through any outstanding issues and make this right for you. Your account has been located in our database and someone from upper management will be in contact with you shortly to discuss. In the interim, if you have any questions or concerns, please do not hesitate to reach out to reviews@harbortouch.com and we will be happy to assist.
matt C.
everything
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
April 8, 2019

"STAY AWAY "

Overall: I have made a few big mistakes in running my business over the years. Among the top 2 are getting involved with harbortouch. I was told by the salesman that there was a three year commitment. During that three years I experienced a multitude of issues, and paid over 5% total for my "free" system. the first red flag was that I went into it with some concerns, but was told there was a 30 day period that I could return the system. A couple weeks in, when I called with some concern over the operations, I was told that the 30 day period was up, because it started the day the order was placed, and NOT the day it arrived two weeks later. That was the first indication that they were operating in bad faith. for the next few months every time they did a system update, it took place at noon. that was a busy tie for me, and the system shut down completely for 30 minutes or longer. Customers who couldn't pay just left. I called every time this happened of course, and got zero response. No consideration for the fact that they were costing me revenues. There are many flaws in the system. The pool on employees contained all the staff that was ever employed, with no way to clear out all but the current employees, making it difficult or impossible to use. They could not calculate the hours for the staff. the daily reports had the credit line and the cash income line in random order day to day. Gift cards were treated as income when sold, and were treated as income when redeemed, so there w

Pros: Nothing. The screen has no ability to modify the placement or order of buttons. constant updates occurred during open hours, locking the system up for 30 minutes. the reports put different categories of revenue in a different order each day, randomly.

Cons: there was very little in the way of reports to track sales. couldn't track daily sales to compare from year to year, or track which hours had high or low sales. labor was the worst. once an employee was in the system, they were always in the way, with no way to change their status o inactive to get them off the screen. Sales of gift cards were considered revenue, redeeming gift cards were considered revenue, so you paid income tax on the same income twice. and the gift cards were expensive, of course.

Mandy H.
Owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
2.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
November 5, 2020

"Liars & Thieves"

Overall: I’d rather step on legos barefooted for 10 miles than use this company again.

Pros: We’ve been with this company for 4 years. Only having signed a 3 year contract. Due to covid, we had to move our store and severely downsize to be able to keep our doors open. This meant getting rid of the 2 POS systems we had with Harbourtouch and going with something cheaper. When we called to let them know to cancel, we were told it’ll be taken care of. Well, wouldn’t you know it, the contract wasn’t canceled and they kept charging. They then tried to tell us, we automatically renew for a year if we don’t call at the 3 year mark. Which is a lie and shady business. That was 4 months ago. Three of which, we received some sort of charge. We have been told for well over a month that they’ll give us back the funds they stole. We’ve lawyered up and will see how it goes. DO NOT DO BUSINESS WITH THEM! They’ll lie and steal from you.

Cons: It crashes. Constantly. Be prepared to deal with loss of sakes and upset customers.

Reasons for Choosing Harbortouch POS: Apparently, I had a moment of idiocy.

Vendor Response

By Shift4 on November 6, 2020
Mandy, First and foremost, we would like to sincerely apologize for the difficulties you have faced during COVID and with closing your Harbortouch account. We were able to locate your account in our system and it appears that the refunds you were inquiring about have been successfully processed. Please allow 3-5 days for the refund to be issued. If there is anything you need in the interim, please email reviews@harbortouch.com and one of our team members will get back to you as soon as possible.
Matt W.
CEO
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
November 5, 2020

"DON'T DO IT!!! Terrible..."

Overall: I inherited this system when I bought the company. From the very beginning, it was bad...but I didn't want to mess with getting a new merchant account. But after spending a year with the system we just couldn't work with it anymore. So, after being completely dissatisfied...I called to cancel the agreement. They informed me that I'm in some contract and I have another year (it just renewed 3 days ago). Which is complete BS...I inherited this agreement. It costs them nothing to turn the system off...we didn't eve lease our equipment...it's ours. So, they are now forcing me to stay in some BS agreement? Ok...we'll see.

Pros: Nothing. We got the money that we processed through them...so, that's the only positive.

Cons: Their reporting is terrible. Very difficult to reconcile with transactions when doing bookkeeping. Their customer service is the worst. Long hold times. It's like they are stuck in the 1990s w/ their technology. It takes 2 business days for the funds to hit your account. My new merchant account deposits everything the next day.

Vendor Response

By Shift4 on November 6, 2020
Matt, We would like to first extend our sincerest apologies for the troubles you've faced during your time as a Harbortouch customer. We work tirelessly to constantly improve our technology in order to provide our customers with the best equipment and service possible, so we are disheartened to learn about your negative experience with your POS system. After looking into your account, it appears that one of our support team members has already reached out and left a voicemail with information on next steps to cancel. If there is anything we can do to further assist you, please do not hesitate to reach out to us at reviews@harbortouch.com, and we will work to resolve this issue.
Joseph G.
Proprietor
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
2.0
Reviewer Source
Source: Capterra
February 18, 2021

"Beware"

Overall: The first month we had the system, the company had an internal glitch and lost about 450 individual transactions worth about 16k. It took a while to figure out what was going on. After about three weeks they had to manually re-enter all of those transactions. Most people seeing the transactions on their account called wondering why they were being charged others just disputed the charges. Then they realized they hadn't entered the the hundreds of dollars in tips so added those separately. It was a nightmare and they took no responsibility. I needed to write a letter to a VP or someone and got a nominal compensation for the damage that was done to my brand. I recently changed to Toast and have had a hell of a time getting out of this company's clutches. They are incredibly difficult to deal with in the break up process. Just don't get involved with them to start with.

Pros: The software worked well. The people at tech support were wonderful.

Cons: The system itself was pretty easy to use.

Reasons for Choosing Harbortouch POS: The idea of leasing the equipment and avoiding the 15k or so involved with a Micros system or other was attractive.
Reasons for Switching to Harbortouch POS: We had lots of problems with Restaurant Pro Express.

Vendor Response

By Shift4 on February 24, 2021
Joseph, We would like to first extend our sincerest apologies for the troubles you've experienced during your time as a Harbortouch customer, and we are sorry to see you go. If you would like, please feel free to email us at reviews@harbortouch.com so we can better understand how your merchant experience could have been improved and resolve any outstanding issues there may be.
Christopher M.
Owner
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Reviewer Source
Source: Capterra
September 27, 2021

"Cancellation made hard"

Overall: Their system for cancelling is awful. Look at the other reviews about this.

Pros: The service was adequate for the last 9 years. The only rather strange thing I found was that the monthly statements they send have information, name and contact phone number, from a different service on it. I had to remember not to call the number on the statement if I had any questions.

Cons: Harbortouch refuses to allow their services to be cancelled other than on an annual basis. They claim that information is out there somewhere, but it is not evident at all. If the date is missed, then Harbortouch will charge you monthly service fees for the full year, even if you aren't using their services. Apparently even 9 years of usage doesn't get you a break. If my business ever needs to use credit cards again, it will not be through Harbortouch. It's a shame, as up until the cancellation attempts, I wouldn't have had any reason not to go back to them.

Vendor Response

By Shift4 on November 3, 2021
Christopher, We sincerely apologize for the troubles you have experienced with closing your account. We would like the opportunity to speak with you to better understand your concerns and work with you to resolve them. If you'd like to discuss this further, please send your Merchant ID number as well as your contact information to reviews@harbortouch.com so we can review your account and try to resolve this issue.
Dan Z.
GM
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
2.0
Reviewer Source
Source: Capterra
December 4, 2019

"You lose more than you win "

Overall: Awful

Pros: It is cheap,

Cons: The layout, theme, support, any sort of extra integration you may need (Website, online ordering platforms) forget about it, slow running, wastes a tremendous amount of paper.

Reasons for Choosing Harbortouch POS: Cheap, owner forced it on us.
Switched From: Aloha EPOS
Reasons for Switching to Harbortouch POS: Who the fuck knows

Vendor Response

By Shift4 on December 5, 2019
Dan, We are saddened to hear that you are more than dissatisfied with your Harbortouch POS system and apologize for your negative experience. We work hard to develop user-friendly products that deliver exponential value to our customers. We would like the opportunity to understand more of your concerns and work together to determine a solution that will work well for your business. At your convenience, please send an email to reviews@harbortouch.com with your Merchant ID number and best contact number. Once we have this information, someone from our management team will be able to review your account and contact you to discuss this further.
Cory T.
Owner
Hospitality, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
1.0
Ease of Use
2.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
June 30, 2017

"Going with Harbortouch was the absolute worst decision I made in opening my business."

Overall: The software is complete rubbish and continues to break down a couple times per week. It doesn't even have the basic functionality needed to run a restaurant. In theory its simple to use. But with the number of times it breaks down per week, and the limited functionality, you always need a manager around to come up with workarounds when the software doesn't work or doesn't do what you need it to do.

Cons: Let me start by explaining what initially attracted me to Harbortouch: 1) Low upfront costs, 2) Salesperson told me to expect my effective rate to be about 1.8%, 3) Equipment would be under full replacement warranty for three years, 4) Customer service would be on call 24/7, 5) Salesperson told me that they would be the first company to issue an EMV solution for restaurants, and 6) they told me that they had a reservation system built in to the system. My experience: 1) The low up-front costs turned out to be "not true". There were a lot of set-up fees, printer fees, etc that they never explained up front. 2) Four months in to operating my business, my effective rate is closer to 2.55% (not the 1.8% the Sales Rep quoted). 3) I've had two hard equipment breakdowns in the first four months. Yes, they did replace the equipment but transit and set-up time accounts to over a week. So that's two week's worth of down equipment so I've lost internal capacity and added wait times to my customers. 4) Yes, customer service is on-call 24/7. BUT, hold times to talk to someone often are over 30 minutes. I typically need their help a couple times a week because the software is complete rubbish as well. Then another 20-30 minutes or so to resolve the software problems. So I lose about 2 hours of my life per week dealing with rubbish software and their Customer Service. 5) The EMV system is no longer even on the horizon. 6) The reservation system is unusable.

Bruno T.
Manager
Restaurants, 1-10 employees
Used the software for: 1-2 years
Overall Rating
2.0
Ease of Use
4.0
Customer Service
1.0
Features
3.0
Value for Money
1.0
Reviewer Source
Source: Capterra
March 11, 2017

"A Total Nightmare! Overcharges and Bogus Fees"

Overall: Our experience with Harbortouch has been horrible.They have charged us fees above what was agreed to, and charged bogus PCI fees, which no reputable bank charges. To get refunds from them is like pulling teeth. Our merchant ID is 18515325. Example: Looking at the December 2016 statement, I had total transactions in the amount of $802.34. Of this amount, $595.54 were debit transactions. Of the total of $802.34, I was charged 9% of my total. These alleged charges of "authorization" and "other" are included in the processing fees, not in addition to. Both their regional manager and their sales rep promised that any rates from other banks would be matched by Harbortouch. Complete BS! Also, their CEO basically told me I was stuck in a contract and no refunds for overcharges would be made. By the way, this so called "free" POS system costs us highly, in addition to their outrageous fees. Also, there contract protects them from filing suit in your local courts, and that you wave class action status.Would a reputable company need this?

Pros: Ease of use

Cons: The fees involved. Too expensive!

Tamarra M.
Owner
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
August 3, 2021

"Worst Experience EVER"

Pros: The equipment never left the box so I'm unable to answer this.

Cons: After we hit a few delays on opening our venue Shift 4 offered to give us a deferment the last 4 months, not only did we never received deferments, the customer service was absolutely unacceptable. I've be trying to cancel and send back the equipment (that's still in the box) for the last 2 months. They continue to charge me and will not send me the cancel forms required after several phone calls. Once they made the sale it's all down hill from there. You get nothing but the runaround and they will not allow you to speak to a manager/supervisor. Frustration is not a strong enough word for what I'm feeling right now.

Vendor Response

By Shift4 on August 25, 2021
Tamarra, First and foremost, we would like to apologize for the frustrations you have been experiencing with Harbortouch. We strive to provide the best quality service to our customers, so we are disheartened to hear that we missed the mark here. We would like the opportunity to review your account and see how we can come to a resolution. At your earliest convenience, please send an email to reviews@harbortouch.com with your Merchant ID number and contact information so we can learn more about your situation.
Thomas B.
IT/Technical Lead
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
2.0
Customer Service
4.0
Features
2.0
Value for Money
2.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
June 7, 2017

"Works okay as long as you're okay with workflows from 1995."

Overall: Point of sale operation and tracking.

Pros: Overall works okay and handles medium to high volume usage. Once employees are trained they're typically good to go. Allows us to have as many users as we need. Customer support is rather helpful within the rather restricted scope of what the software can accomplish.

Cons: Most things about it. Software assumes that employees don't make mistakes and always follow company policy. More often than not when we try to accomplish something with it we have to find a way to trick it into accomplishing something similar to what we want. For instance, company policy is that every entree must have a beverage. After calling support the only way to do this is to setup beverages as a forced choice on every item on the menu however that then means that those beverages are counted as food revenue at the end of the day. System is obtuse about how to setup items. Items cannot be deleted so when there's a misunderstanding and there's 3 different entries for the same item on the menu, or we decide to change the layout of the dining room we cannot delete excess items or tables leading to clutter in the interface.

Andrea M.
Owneer
Restaurants, 1-10 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
March 29, 2019

"Worst POS contract on the market"

Overall: RUN away as fast as you can! So many good POS systems out there, this is NOT one of them.

Pros: We had it for 4 years, it was down more than it functioned.

Cons: They trick you with the contract, giving you a 3 year renewal for the processing fees (which you must use Harbortouch for) and a 4 year renewal on the POS operating system. If you do the math, you cannot ever get out of your contract.

Vendor Response

By Shift4 on April 2, 2019
Andrea, we sincerely apologize for the inconveniences you have experienced with Harbortouch. We ensure to always put our merchants first and strive to ensure they have the best merchant experience possible. We were able to locate your account in our database and someone from our management staff will review your account and be in contact with you ASAP to see how we can correct this for you.
Brendan V.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
2.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
February 25, 2022

"Bad system, worse service "

Overall: Poor - DO NOT BUY

Pros: It was inexpensive initially, easy set up

Cons: Too many things to list- random outages, lost tickets, loooong support wait times, shady business practices, recurring nonsense fees

Reasons for Choosing Harbortouch POS: Initially inexpensive

Vendor Response

By Shift4 on April 11, 2022
Brendan, We would like to sincerely apologize for the troubles you've been experiencing. It's our top priority to provide our customers with an exceptional experience, so we are disheartened to hear that this has not been the case for you. At your convenience, please send your Merchant ID number and best contact information to reviews@harbortouch so we can learn more about your concerns and how we can help resolve these issues.
Kathy D.
Owner/manager
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
2.0
Ease of Use
3.0
Customer Service
2.0
Features
2.0
Value for Money
2.0
Reviewer Source
Source: Capterra
January 18, 2023

"Beware!"

Overall: I’ve been using harbortouch since 2017, our business is closing due to Covid/economy. I’ve tried cancelling harbortouch for over a month. Finally got a response and they tell me because I didn’t call 30 days prior to renewal date they will continue charging fees until 2024. A whole year. I originally signed a 3 year contract and was told I could cancel at any time, with a 30 day notice.BUYER BEWARE!!

Pros: Not much, very slow, outdated. Terrible customer service

Cons: This system is very outdated. Freezes up constantly, customers are always waiting to pay and just walk out.

Mark W.
Owner
Hospitality, 51-200 employees
Used the software for: 6-12 months
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
June 11, 2019

"Absolutely The Worst POS & "Customer Service" Avoid At All Costs"

Pros: If you are into S&M and like torture,​ this is the system for you otherwise run away.

Cons: The customer service is lie after lie run around after run around. The system constantly breaks, it doesn't have the most basic features​ that every POS company has been providing for nearly 2 decades. I own 7 restaurants and this by far was a huge mistake, it costs more money​ in time and labor then what its worth.

Vendor Response

By Shift4 on June 12, 2019
Mark, We would first like to offer our sincerest apologies for the troubles you have been experiencing. Our goal is to provide our valued customers with the highest quality products and support possible, and we are disheartened to hear that you have had a negative experience thus far. Nevertheless, we would like the opportunity to have our upper management team review your account and resolve any outstanding issues. We were able to locate your account in our database and someone will be in contact with you ASAP.
Dan H.
Owner
Individual & Family Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
November 14, 2018

"Terrible service "

Overall: Terrible service when trying to solve issues.

Pros: Nothing good for the money. I keep thinking about what My return on my investment and this company is a waste of time!

Cons: Expensive service and when you have a issue they make you wait for a long time on hold!

Vendor Response

By Shift4 on November 21, 2018
Dan, we would first like to apologize the negative experience you had with Harbortouch. We make customer satisfaction a top priority and are saddened to hear that your experience was sub-par. If there is anything Harbortouch can do for you in future, please email reviews@harbortouch.com.
Myline D.
Owner
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 11, 2018

"All Around Best POS System and Customer Service"

Overall: Every time I call the customer service line, they are always so helpful. The POS never fails us and always keeps up with our volume.

Pros: I love how easy and user friendly. Everything is self explanatory but if you have a question their customer service is always so helpful and knowledgeable.

Cons: I wish the receipt paper wasn't so long. going through double the amount with the new card/chip reader.

Vendor Response

By Shift4 on December 21, 2018
Myline, we are happy to hear of your positive experience with Harbortouch! If there is ever anything we can do to improve your merchant experience, please feel free to reach out to us via reviews@harbortouch.com. We will be more than happy to assist!
David W. avatar
David W.
Sr. Consultant
Computer Software, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
February 7, 2019

"No access to your data and Customer service is beyond terrible"

Overall: After install it's been TERRIBLE. Although reliable

Pros: Equipment and setup was great! the ability to duplicate items saves a ton of steps

Cons: Forget reporting it isn't happening. All I wanted was a transaction detail report for a previous month that included items. NOT happening. Call customer service and all they are doing is reading the KB articles. Ordering is not super intuitive

Vendor Response

By Shift4 on February 19, 2019
David, we would like to first offer our sincerest apologies for the complications you have been experiencing with your Harbortouch POS system. We would like an opportunity to have someone from out technical management team review your account and resolve these issues for you. At your earliest convenience, please send an email to reviews@harbortouch.com with your Merchant ID Number so we can address this as soon as possible.
jessie M.
restaurant owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
August 2, 2018

"Con Artist "

Overall: HORRIBLE!

Pros: NOTHING!!!!! This company is a joke, they are thieves

Cons: This company is a joke. once they get you signed up you can't leave without spending thousands of dollars. Even when it comes time when you should be able to write a simple letter to get out of the agreement they come up with some crazy reason why your letter wasn't excepted and how your contract started over. DO NOT USE THIS COMPANY!!!!!!!!!

John D.
Owner
Consumer Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
March 12, 2019

"Over charged"

Overall: No

Pros: Nothing ... Horrible customer service Over charged

Cons: Over charged for 2.5 years and will not refund. Have to get an attorney

Vendor Response

By Shift4 on March 15, 2019
Hello Robert, we sincerely apologize for the negative experience you received with Harbotouch. We would like an opportunity to review your account and make this right. We were able to locate your account and someone from management will be in contact with you ASAP.
Melody D. avatar
Melody D.
event planner/sales
Food & Beverages, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
1.0
Features
2.0
Value for Money
1.0
Likelihood to Recommend
1/10
Reviewer Source
Source: Capterra
June 17, 2019

"Beware of Harbortouch"

Overall: The first month was great and everything happened just as the salesperson said it would. The second month was hell. They arbitrarily changed my billing from monthly to daily without telling me, deducting various amounts from our checking account without invoicing. This caused more than $600 in overdraft fees. Even after I fixed all this with the bank and stipulated to Harbourtouch what I would accept and not accept in writing, they did it again! This time it caused $210 in overdraft fees. Finally, their retention department changed my account to monthly and I have one more shot at fixing this to get more than $200 in money being held in limbo. I can't settle my register until I have money in the bank and know they aren't deducting until everything is through.

Pros: The fact that they provided a cash register too and all of it was already programmed.

Cons: They hold my money from deposits without notification. They put a 48 hour hold on my deposits, but take out their pay on that money within 24 hours. This caused significant overdrafts, which Harbortouch wouldn't help with or accept responsibility for.

Colin C.
CEO
Retail, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 19, 2018

"Great service "

Overall: We can track our inventory much better now, save money on processing and 24/7 support when we need it.

Pros: Easy to use, efficient and great customer service

Cons: Machine could look a little better.its not a sleek as see others look.

Vendor Response

By Shift4 on November 28, 2018
Colin, we are very happy that you have had a great experience with your Harbortouch POS system. If there is ever anything we can do to make you merchant experience better, please email reviews@harbortouch.com.
irfan Y.
owner
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
2.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
April 10, 2018

"I have install on my 3 restaurant 2014 and they have cost me alot in totall loss maybe more."

Overall: learn to not trust any pos system sales man.

Pros: maybe customer service, system is not very complicated

Cons: not easy on inventory tracking, unprofessional, hard to get out, they come back and pull money out of your bank account with different names.

Frank Z.
owner
Retail, 1-10 employees
Used the software for: 2+ years
Overall Rating
1.0
Ease of Use
1.0
Customer Service
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
May 12, 2020

" Worst Customer Service "

Pros: We struggled to make contact with anyone at this business for years and finally threw in the towel and is still causing a headache.

Cons: This is the worst customer service ever experienced. If you're able to get someone to answer you get transferred around. We have been trying to cancel this service for over 6 months now and NO ONE will answer or return emails but they sure don't have a problem getting a bill out which is dated 2 weeks back. Very unprofessional and ridiculous business. Wouldn't recommend to anyone