# Page 2 | Harbortouch POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Harbortouch POS the right Restaurant POS solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118757/Harbortouch-POS/reviews --- Harbortouch POS 1.7 (100) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Harbortouch POS ## Showing most helpful reviews Showing 26-50 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Michael M. Owner Restaurants Used the software for: 2+ years ### "Worst customer service on the planet. It has been 4 days now and we still cannot sign on!" January 6, 2022 1.0 Worst customer service ever period of any company I have ever dealt with and there have been some doozies. It's been almost a week now and we still can't sign on to generate a report to pay or state sales tax. We have our states Attorney General involved at this point. Pros Duplication of existing products was nice but that is a basic feature in any pos product Cons Absolutely no customer support. The worst part about selling our business was dealing with Harbortouch. They charge your account for anything whenever they want. They held 4,000 in funds from us for over a month because their RMA department didn't update our account. Review Source Response from Shift4 January 14, 2022 Michael, We are very sorry to hear of the difficulties you've encountered during your experience with Harbortouch. We would like to speak with you further to learn more about your concerns and work to resolve them. At your convenience, please send your Merchant ID number along with your contact information to reviews@harbortouch.com, and one of our team members will reach out to further assist. FL Freddy L. Owner Entertainment Used the software for: 2+ years ### "Please fix this ! Your killing me !" September 13, 2021 1.0 2021 we have 5 stations and 5 skytabs we do about 100k a month The system is constantly malfunctioning! We spend hours on the phone with techs who are untrained and just plain rude !they have no training and have never been end users and they know zero about business! We call in at least 6 times a week after 9 pm on hold for hours! We process a lot of credit cards ! We loose at least 3,000 dollars a night every time the system locks up ! Our seat capacity is over 700! So imagine 400 people in a place with 3 bars. And the 5 pos stations do not communicate with each other ! So money is walking out the door! And they simply do not care!, they already got there money on the first so screw you is there attitude! The automatic updates they do will cripple your business ! And they are done all the freakin time! As a bar owner the system if it was working would be. Ok! But it never does! Shift 4 has ruined what was a great user friendly point of sale! If you are a larger bar or restaurant 3 bars 6 or 7 bartenders expect pissed off bartenders the system will not allow your bartenders to separate tabs! Get a IT guy on premise because it will lock your bartenders out daily! If you close at 2 am expect to get home at daylight! It will Double charge your customers daily! And they will be blowing your phone up with complaints! I’m sure I will have another heart attack dealing with the stress that comes with this company ! That’s my over all experience! Pros I had the Harbortouch in 2014 to 2019 loved it great customer service at that time prior to shift 4 takeover! Cons To temperamental! Upgrades cause problems! Locks out my staff constantly will not separate tabs I have 5 pos stations and 5 skytabs and they do not communicate with each other ! At least 75 percent of the time they glitch! Costing me thousands in sales and customer walk out ! Customer techs are not familiar with software! Hours on the phone ! Reason for choosing Harbortouch POS Because I had Harbortouch before prior to shift 4 and I loved it ! It was user friendly and the customer service was fantastic! My employees loved it!! Review Source Response from Shift4 September 29, 2021 Freddy, We first and foremost sincerely apologize for the frustrations you've been experiencing with your Harbortouch POS system. We would like the opportunity to resolve this issue as soon as possible. At your convenience, please send an email to reviews@harbortouch.com with your contact information and Merchant ID number so we can locate your account. As soon as we have this information, someone from our team will reach out to find a resolution. mC matt C. owner Food & Beverages Used the software for: 2+ years ### "STAY AWAY " April 8, 2019 1.0 I have made a few big mistakes in running my business over the years. Among the top 2 are getting involved with harbortouch. I was told by the salesman that there was a three year commitment. During that three years I experienced a multitude of issues, and paid over 5% total for my "free" system. the first red flag was that I went into it with some concerns, but was told there was a 30 day period that I could return the system. A couple weeks in, when I called with some concern over the operations, I was told that the 30 day period was up, because it started the day the order was placed, and NOT the day it arrived two weeks later. That was the first indication that they were operating in bad faith. for the next few months every time they did a system update, it took place at noon. that was a busy tie for me, and the system shut down completely for 30 minutes or longer. Customers who couldn't pay just left. I called every time this happened of course, and got zero response. No consideration for the fact that they were costing me revenues. There are many flaws in the system. The pool on employees contained all the staff that was ever employed, with no way to clear out all but the current employees, making it difficult or impossible to use. They could not calculate the hours for the staff. the daily reports had the credit line and the cash income line in random order day to day. Gift cards were treated as income when sold, and were treated as income when redeemed, so there w Pros Nothing. The screen has no ability to modify the placement or order of buttons. constant updates occurred during open hours, locking the system up for 30 minutes. the reports put different categories of revenue in a different order each day, randomly. Cons there was very little in the way of reports to track sales. couldn't track daily sales to compare from year to year, or track which hours had high or low sales. labor was the worst. once an employee was in the system, they were always in the way, with no way to change their status o inactive to get them off the screen. Sales of gift cards were considered revenue, redeeming gift cards were considered revenue, so you paid income tax on the same income twice. and the gift cards were expensive, of course. Review Source JM Joe M. Owner Chemicals Used the software for: 2+ years ### "STAY FAR AWAY FROM THIS COMPANY" February 6, 2021 1.0 My experience with this company is non other than a nightmare. This company charges ridiculous fees because most people don’t look at their bill closely and I would URGE YOU TO REVIEW YOUR BILLS FROM THEM!! They charged me excessive fees and when I called to discuss it they lied and told me they were overcharging me and would refund/credit me. They never called back which is THEIR MO. The woman \[SENSITIVE CONTENT HIDDEN\] is a liar and is very unhelpful. They try to make it so that you cannot cancel their services by lying and telling you that they never received the cancellation forms. I personally sent their cancelation forms back to them after they finally sent them to me which was worse than pulling teeth. They received it and still continued to charge me fees. My bank was instructed not to accept any charges from them because they are fraudulent. They still continue to try to attempt to charge my account for monthly fees after being cancelled. I have no ongoing contract with them and they still continue to create fees. They are a disgusting company and I will be filing a BETTER BUSINESS BUREAU COMPLAINT. I would stay far away from this company. And If you currently use their service check your bills. This isn’t a review because I found someone cheaper because cheaper isn’t always better. This is a review because this company is trying to shake me down for money that is not owed to them. They are a disgrace Pros I liked paying to overnight their Terminal and wiring back to them. Cons STAY AWAY FAR FAR AWAY FROM THIS COMPANY Review Source Response from Shift4 February 10, 2021 Joe, We are disheartened to hear of the frustrations you've encountered during your cancellation process and would like to sincerely apologize. We would like to speak with you further to learn more about your concerns and work to resolve them. At your convenience, please send your Merchant ID number along with your contact information to reviews@harbortouch.com, and one of our team members will reach out to further assist. NV Nestor V. Manager Restaurants Used the software for: 1-2 years ### "Outdated systems " May 30, 2023 1.0 Terrible Pros I sign in because they lure me with free POS . Probably they offer it free because the software is outdated . Cons Outdated system , can not do critical changes on the system because it is outdated Review Source MH Mandy H. Owner Retail Used the software for: 2+ years ### "Liars & Thieves" November 5, 2020 1.0 I’d rather step on legos barefooted for 10 miles than use this company again. Pros We’ve been with this company for 4 years. Only having signed a 3 year contract. Due to covid, we had to move our store and severely downsize to be able to keep our doors open. This meant getting rid of the 2 POS systems we had with Harbourtouch and going with something cheaper. When we called to let them know to cancel, we were told it’ll be taken care of. Well, wouldn’t you know it, the contract wasn’t canceled and they kept charging. They then tried to tell us, we automatically renew for a year if we don’t call at the 3 year mark. Which is a lie and shady business. That was 4 months ago. Three of which, we received some sort of charge. We have been told for well over a month that they’ll give us back the funds they stole. We’ve lawyered up and will see how it goes. DO NOT DO BUSINESS WITH THEM! They’ll lie and steal from you. Cons It crashes. Constantly. Be prepared to deal with loss of sakes and upset customers. Reason for choosing Harbortouch POS Apparently, I had a moment of idiocy. Review Source Response from Shift4 November 6, 2020 Mandy, First and foremost, we would like to sincerely apologize for the difficulties you have faced during COVID and with closing your Harbortouch account. We were able to locate your account in our system and it appears that the refunds you were inquiring about have been successfully processed. Please allow 3-5 days for the refund to be issued. If there is anything you need in the interim, please email reviews@harbortouch.com and one of our team members will get back to you as soon as possible. DB David B. Owner Restaurants Used the software for: 2+ years ### "Terrible POS - very poor customer service" July 24, 2017 2.0 NONE! Pros NONE! There is nothing about this system that is acceptable. They update in the middle of the day!, system always crashes, very poor customer service, Cons We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. This is a "POS - POS" Review Source MW Matt W. CEO Medical Practice Used the software for: 2+ years ### "DON'T DO IT!!! Terrible..." November 5, 2020 1.0 I inherited this system when I bought the company. From the very beginning, it was bad...but I didn't want to mess with getting a new merchant account. But after spending a year with the system we just couldn't work with it anymore. So, after being completely dissatisfied...I called to cancel the agreement. They informed me that I'm in some contract and I have another year (it just renewed 3 days ago). Which is complete BS...I inherited this agreement. It costs them nothing to turn the system off...we didn't eve lease our equipment...it's ours. So, they are now forcing me to stay in some BS agreement? Ok...we'll see. Pros Nothing. We got the money that we processed through them...so, that's the only positive. Cons Their reporting is terrible. Very difficult to reconcile with transactions when doing bookkeeping. Their customer service is the worst. Long hold times. It's like they are stuck in the 1990s w/ their technology. It takes 2 business days for the funds to hit your account. My new merchant account deposits everything the next day. Review Source Response from Shift4 November 6, 2020 Matt, We would like to first extend our sincerest apologies for the troubles you've faced during your time as a Harbortouch customer. We work tirelessly to constantly improve our technology in order to provide our customers with the best equipment and service possible, so we are disheartened to learn about your negative experience with your POS system. After looking into your account, it appears that one of our support team members has already reached out and left a voicemail with information on next steps to cancel. If there is anything we can do to further assist you, please do not hesitate to reach out to us at reviews@harbortouch.com, and we will work to resolve this issue. NS Nick S. owner Food & Beverages Used the software for: 2+ years ### "Don't use Harbortouch" March 14, 2023 1.0 Pros Was easy to get, sales staff was good and supported what they could after sale. Cons #Harbortouch is the worst POS system you can choose: Just a few reasons (1) The customer service takes 1 - 2 hours to get (this is a BIG problem when something is wrong with the system during a busy time). (2) Then needing to update tips (due to their system failures) it takes at least 3 days (has taken 3 weeks) to get those funds. (3) Customer service is either Eastern European and does not understand the system or blames system problems on the customer and 'customer error'. NEVER would I recommend this system. Review Source CM Christopher M. Owner Real Estate Used the software for: 2+ years ### "Cancellation made hard" September 27, 2021 1.0 Their system for cancelling is awful. Look at the other reviews about this. Pros The service was adequate for the last 9 years. The only rather strange thing I found was that the monthly statements they send have information, name and contact phone number, from a different service on it. I had to remember not to call the number on the statement if I had any questions. Cons Harbortouch refuses to allow their services to be cancelled other than on an annual basis. They claim that information is out there somewhere, but it is not evident at all. If the date is missed, then Harbortouch will charge you monthly service fees for the full year, even if you aren't using their services. Apparently even 9 years of usage doesn't get you a break. If my business ever needs to use credit cards again, it will not be through Harbortouch. It's a shame, as up until the cancellation attempts, I wouldn't have had any reason not to go back to them. Review Source Response from Shift4 November 3, 2021 Christopher, We sincerely apologize for the troubles you have experienced with closing your account. We would like the opportunity to speak with you to better understand your concerns and work with you to resolve them. If you'd like to discuss this further, please send your Merchant ID number as well as your contact information to reviews@harbortouch.com so we can review your account and try to resolve this issue. JG Joseph G. Proprietor Restaurants Used the software for: 2+ years ### "Beware" February 18, 2021 3.0 The first month we had the system, the company had an internal glitch and lost about 450 individual transactions worth about 16k. It took a while to figure out what was going on. After about three weeks they had to manually re-enter all of those transactions. Most people seeing the transactions on their account called wondering why they were being charged others just disputed the charges. Then they realized they hadn't entered the the hundreds of dollars in tips so added those separately. It was a nightmare and they took no responsibility. I needed to write a letter to a VP or someone and got a nominal compensation for the damage that was done to my brand. I recently changed to Toast and have had a hell of a time getting out of this company's clutches. They are incredibly difficult to deal with in the break up process. Just don't get involved with them to start with. Pros The software worked well. The people at tech support were wonderful. Cons The system itself was pretty easy to use. Reason for choosing Harbortouch POS The idea of leasing the equipment and avoiding the 15k or so involved with a Micros system or other was attractive. Review Source Response from Shift4 February 24, 2021 Joseph, We would like to first extend our sincerest apologies for the troubles you've experienced during your time as a Harbortouch customer, and we are sorry to see you go. If you would like, please feel free to email us at reviews@harbortouch.com so we can better understand how your merchant experience could have been improved and resolve any outstanding issues there may be. JA Jill A. Business Manager Restaurants Used the software for: 6-12 months ### "Business Owner" February 4, 2022 1.0 I would highly not recommending their service every time that I called and I got different answers. I had to call in because there was multiple charges that were not advised and I did not agree to you they automatically enrolled me in another contract without my permission and I never signed for it every time I call and it’s an hour plus to get anything resolved which never anything that resolved Pros I didn’t like anything about the software. Cons I had to put everything in for the software it shouldn’t have been me that did all the work I programmed all the inventory it was told that I would have this done prior to the Review Source Response from Shift4 February 10, 2022 Jill, First and foremost, we sincerely apologize for the troubles you've been experiencing with Harbortouch. We would like the opportunity to speak with you directly to better understand your concerns. If you'd like to discuss this further, please send your Merchant ID number as well as your contact information to reviews@harbortouch.com so we can review your account and try to resolve this issue. WM Wendy M. CEO Retail Used the software for: 2+ years ### "72 hours takes on a whole new meaning with them" July 3, 2020 2.0 They have a basic reporting system. Very inefficient for any type of inventory control. Their customer service was okay - they have been fortunate to hire good people but their terms and contracts are deceptive and not industry standard. Pros It was easy to install and the customer service reps I dealt with over the years were mostly all helpful and friendly Cons As we grew, this system no longer met our needs. As per the contract, I called on the day I was told to call to cancel the commitment. That was 7 days ago and I still have not received the neccessary paperwork. I was initially I would receive them in 72 hours. When I called to inquire where the documents were, they said it was 72 "BUSINESS HOURS". In other words, 9 DAYS!!. and they are continuing to charge me in the interim. I am still waiting for my documents. They don't have fine print.. it is miniscule, so buyer BEWARE! I have terminated other merchant accounts before but by far they have been the least transparent and the most difficult to deal with Alternatives considered [Square Virtual Terminal](https://www.capterra.com/p/190305/Square-Payments-Processing/) Reason for choosing Harbortouch POS I thought it would help with inventory Review Source AH Asha H. Salon Owner Real Estate Used the software for: 1-2 years ### "Trash " January 4, 2022 1.0 I don't even know where to begin. When we started this POS service we dealt with someone name \[SENSITIVE CONTENT\]. He promised that he would be with us and our account from the beginning until..well that's the first lie we got the system, had to wait for over a month. Back and forth calls, it's being shipped today NEVR came, ok on to the next issue was promised gift cards and credit never received months later still calling the see what's going on. System wasn't getting the usage as we thought it would when signing up the first question asked was would theor be a contract because we weren't looking to be locked into anything he assured us there was no contract and that we could cancel at anytime. Thereafter we tried endlessly to cancel suddenly \[SENSITIVE CONTENT\] became unavailable, wouldn't return calls, never available when we called so from that point the nightmare really starts. Was told from customer care several times we can't cancel, they're taking funds from our acct and we DONT even use the POS twice a month we're being hit, this is a complete scam. Asked for a supervisor or someone higher reps tell us there is no one higher up which is a bunch of bs working in leadership I knw Hands down there is ALWAYS someone higher up to address issues. Whether by email or call..Reps are very rude. Issue still not resolved but will look into taking legal actions this is HORRIBLE customer service and I wouldn't refer this Piece of Shit aka POS company to a soul..I'm so very disappointed with this company Pros Nothing at all! Cons Everything Review Source Response from Shift4 January 14, 2022 Asha, We first and foremost sincerely apologize for the frustrations you've been experiencing during your time with Harbortouch. We strive to provide the best quality service to our customers, so we are disheartened to hear that we missed the mark here. We would like the opportunity to review your account and learn more about your concerns to see how we can come to a resolution. At your convenience, please send your Merchant ID number as well as your contact information to reviews@harbortouch.com. LPP Luis Pineda P. Owne Food & Beverages Used the software for: 6-12 months ### "Owner " May 23, 2023 1.0 I want to finish the one year, they extend for another year, with out my opinion…. I told the sale agent I just want fish the year….Never listen to you at all,Hidden fees, Changed me 3 times the equipment in less then a year,Very slow equipment, Down 3 time in less 6 months I lost like a 1000 dollars because I can’t charge my clients….They charge me around 3000 dollars because the said never got the equipment back…Plus that I need to pay the second year fees!!!I want spoke to the manager, made a 4 times call and the manager still is busy!!!Will call you back and still I am waiting for the call since last pass 9 months!!!But still they want collet my money!!!!Now they are not Harbortouch any more…Now is call a new name!!!! So they can avoid their problems!!!!! Pros None! Cons None! Reason for choosing Harbortouch POS By a mistake!!!!! Review Source WS William S. Owner Consumer Services Used the software for: 6-12 months ### "Save your money, not worth it. " August 20, 2021 3.0 This software is way to confusing to use as a salon business. Customer support did not even have the answers to half my concerns. And it’s a la carte type which becomes very very expensive with them. Pros Honestly I used this software for about six months. There was nothing I can say I liked about it, nor where are there any pros in my opinion. Cons This software is way to confusing to use as a salon business. Customer support did not even have the answers to half my concerns. And it’s a la carte type which becomes very very expensive with them. Reason for choosing Harbortouch POS I actually inherited this software of which I got rid of after six months when they could not give me answers to half the problems and concerns. Review Source Response from Shift4 August 25, 2021 William, We are very sorry to hear about the frustrations you've experienced with Harbortouch. At your convenience, please send your Merchant ID number as well as your contact information to reviews@harbortouch.com so we can review your account and try to resolve this issue. AM Andrea M. Owneer Restaurants Used the software for: 2+ years ### "Worst POS contract on the market" March 29, 2019 1.0 RUN away as fast as you can! So many good POS systems out there, this is NOT one of them. Pros We had it for 4 years, it was down more than it functioned. Cons They trick you with the contract, giving you a 3 year renewal for the processing fees (which you must use Harbortouch for) and a 4 year renewal on the POS operating system. If you do the math, you cannot ever get out of your contract. Review Source DZ Dan Z. GM Food & Beverages Used the software for: 2+ years ### "You lose more than you win " December 4, 2019 1.0 Awful Pros It is cheap, Cons The layout, theme, support, any sort of extra integration you may need (Website, online ordering platforms) forget about it, slow running, wastes a tremendous amount of paper. Reason for choosing Harbortouch POS Cheap, owner forced it on us. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Who the fuck knows Review Source Response from Shift4 December 5, 2019 Dan, We are saddened to hear that you are more than dissatisfied with your Harbortouch POS system and apologize for your negative experience. We work hard to develop user-friendly products that deliver exponential value to our customers. We would like the opportunity to understand more of your concerns and work together to determine a solution that will work well for your business. At your convenience, please send an email to reviews@harbortouch.com with your Merchant ID number and best contact number. Once we have this information, someone from our management team will be able to review your account and contact you to discuss this further. CT Cory T. Owner Hospitality Used the software for: Less than 6 months ### "Going with Harbortouch was the absolute worst decision I made in opening my business." June 30, 2017 1.0 The software is complete rubbish and continues to break down a couple times per week. It doesn't even have the basic functionality needed to run a restaurant. In theory its simple to use. But with the number of times it breaks down per week, and the limited functionality, you always need a manager around to come up with workarounds when the software doesn't work or doesn't do what you need it to do. Cons Let me start by explaining what initially attracted me to Harbortouch: 1) Low upfront costs, 2) Salesperson told me to expect my effective rate to be about 1.8%, 3) Equipment would be under full replacement warranty for three years, 4) Customer service would be on call 24/7, 5) Salesperson told me that they would be the first company to issue an EMV solution for restaurants, and 6) they told me that they had a reservation system built in to the system. My experience: 1) The low up-front costs turned out to be "not true". There were a lot of set-up fees, printer fees, etc that they never explained up front. 2) Four months in to operating my business, my effective rate is closer to 2.55% (not the 1.8% the Sales Rep quoted). 3) I've had two hard equipment breakdowns in the first four months. Yes, they did replace the equipment but transit and set-up time accounts to over a week. So that's two week's worth of down equipment so I've lost internal capacity and added wait times to my customers. 4) Yes, customer service is on-call 24/7. BUT, hold times to talk to someone often are over 30 minutes. I typically need their help a couple times a week because the software is complete rubbish as well. Then another 20-30 minutes or so to resolve the software problems. So I lose about 2 hours of my life per week dealing with rubbish software and their Customer Service. 5) The EMV system is no longer even on the horizon. 6) The reservation system is unusable. Review Source KD Kathy D. Owner/manager Retail Used the software for: 2+ years ### "Beware!" January 18, 2023 2.0 I’ve been using harbortouch since 2017, our business is closing due to Covid/economy. I’ve tried cancelling harbortouch for over a month. Finally got a response and they tell me because I didn’t call 30 days prior to renewal date they will continue charging fees until 2024. A whole year. I originally signed a 3 year contract and was told I could cancel at any time, with a 30 day notice.BUYER BEWARE!! Pros Not much, very slow, outdated. Terrible customer service Cons This system is very outdated. Freezes up constantly, customers are always waiting to pay and just walk out. Review Source TM Tamarra M. Owner Hospitality Used the software for: 6-12 months ### "Worst Experience EVER" August 3, 2021 1.0 Pros The equipment never left the box so I'm unable to answer this. Cons After we hit a few delays on opening our venue Shift 4 offered to give us a deferment the last 4 months, not only did we never received deferments, the customer service was absolutely unacceptable. I've be trying to cancel and send back the equipment (that's still in the box) for the last 2 months. They continue to charge me and will not send me the cancel forms required after several phone calls. Once they made the sale it's all down hill from there. You get nothing but the runaround and they will not allow you to speak to a manager/supervisor. Frustration is not a strong enough word for what I'm feeling right now. Review Source Response from Shift4 August 25, 2021 Tamarra, First and foremost, we would like to apologize for the frustrations you have been experiencing with Harbortouch. We strive to provide the best quality service to our customers, so we are disheartened to hear that we missed the mark here. We would like the opportunity to review your account and see how we can come to a resolution. At your earliest convenience, please send an email to reviews@harbortouch.com with your Merchant ID number and contact information so we can learn more about your situation. AL Angela L. Owner Food & Beverages Used the software for: I used a free trial ### "BEWARE not WORTH the time & aggravation (save your money)" September 21, 2021 1.0 In one word USELESS. System freezes for no reason that even their tech support didn’t know as to why! Wait time is over 30 minutes and it’s impossible to get a hold of someone when it’s critical. Same your time and aggravation as there is way better out there. Do your research (I didn’t chose this system, my partner did) don’t even think of using HARBORTOUCH. More like a nightmare. Simply can’t use this POS and run a restaurant smoothly. Run away, don’t look back! Pros Nothing, again, if the system worked as it should I would have an answer. But because it always froze it’s impossible to say anything. Tech support wait is over half hour and the issue never gets resolved. Software is NO good. Cons Nothing because the system never worked! Review Source Response from Shift4 September 29, 2021 Angela, We sincerely apologize for the troubles you've been experiencing with Harbortouch. We'd like the opportunity to speak to you personally to learn more about your concerns. At your convenience, please send your Merchant ID number and your contact information to reviews@harbortouch.com, and one of our team members will review your account and reach out as soon as possible. TB Thomas B. IT/Graphic Design Food & Beverages Used the software for: 2+ years ### "Works okay as long as you're okay with workflows from 1995." June 7, 2017 3.0 Point of sale operation and tracking. Pros Overall works okay and handles medium to high volume usage. Once employees are trained they're typically good to go. Allows us to have as many users as we need. Customer support is rather helpful within the rather restricted scope of what the software can accomplish. Cons Most things about it. Software assumes that employees don't make mistakes and always follow company policy. More often than not when we try to accomplish something with it we have to find a way to trick it into accomplishing something similar to what we want. For instance, company policy is that every entree must have a beverage. After calling support the only way to do this is to setup beverages as a forced choice on every item on the menu however that then means that those beverages are counted as food revenue at the end of the day. System is obtuse about how to setup items. Items cannot be deleted so when there's a misunderstanding and there's 3 different entries for the same item on the menu, or we decide to change the layout of the dining room we cannot delete excess items or tables leading to clutter in the interface. Review Source cF catherine F. Owner Hospitality Used the software for: 2+ years ### "Do not use this company" September 2, 2020 1.0 Pros I have use Harbor touch for over 20 years. I have had good service. Due to covid-19 I have had to closed my business. I have tried to close my account with Harbortouch since April. I have been given nothing but the run around and I have been charge 75.00 per month since April for zero transactions on my account. This is not acceptable. Catherine Cons Do not due business with this company. They have very dishonest business practices. Review Source Response from Shift4 September 15, 2020 Hello Catherine, we first want to sincerely apologize for the troubles you have experienced with closing your account. Our records indicate that someone from our team is working to resolve this issue. In the meantime, please email reviews@harbortouch.com if you need any further assistance, and someone will respond as soon as possible. HS Heather S. Manager Food & Beverages Used the software for: 6-12 months ### "Better Servers" March 6, 2020 5.0 Prior to inventory I know what was sold and have a clear idea of exactly what I should have. Expressing this in team meeting has slowly brought the matching closer and closer..meaning less alcohol theft by staff. Pros Ordering tableside is great, no more going back and forth bother guests because a server has a MOD question. No one looks incompetent and as a business we look on point and there is no concern from guests out food quality is also a question. Cons It made me as a manager look bad!! The staff I wondered about anf seemed to have the most problems with were great on paper. Following sales and percentages I saw that a server I thought was ditzy and annoying but needed...had consistently the highest alcohol and wine sales across the board. I could see who was selling what, when and how they affected bottom line. Then I could coach servers on selling points, it's also a way to teach more about our products. I guess that's the least thing.!! Reason for choosing Harbortouch POS Bar Rescue and the control of profit and loss was the reason we did it as they were all small businesses and had this big operations changing software. Review Source Similar Products Featured ## Related categories [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Liquor Store POS](https://www.capterra.com/liquor-store-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.