# Page 3 | Harbortouch POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Harbortouch POS the right Restaurant POS solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118757/Harbortouch-POS/reviews --- Harbortouch POS 1.7 (100) [View alternatives](https://www.capterra.com/p/118757/Harbortouch-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Harbortouch POS ## Showing most helpful reviews Showing 51-75 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HS Heather S. Manager Food & Beverages Used the software for: 6-12 months ### "Better Servers" March 6, 2020 5.0 Prior to inventory I know what was sold and have a clear idea of exactly what I should have. Expressing this in team meeting has slowly brought the matching closer and closer..meaning less alcohol theft by staff. Pros Ordering tableside is great, no more going back and forth bother guests because a server has a MOD question. No one looks incompetent and as a business we look on point and there is no concern from guests out food quality is also a question. Cons It made me as a manager look bad!! The staff I wondered about anf seemed to have the most problems with were great on paper. Following sales and percentages I saw that a server I thought was ditzy and annoying but needed...had consistently the highest alcohol and wine sales across the board. I could see who was selling what, when and how they affected bottom line. Then I could coach servers on selling points, it's also a way to teach more about our products. I guess that's the least thing.!! Reason for choosing Harbortouch POS Bar Rescue and the control of profit and loss was the reason we did it as they were all small businesses and had this big operations changing software. Review Source JP James P. Small Business Owner Used the software for: 2+ years ### "As others have said, Rip Off Artists" September 12, 2017 1.0 Pros It's fine. I really have no problem with the actual software,. Cons Somehow they lost our paperwork (seriously, in this day and age, actual PAPER work) to cancel three times, so they just went ahead and kept charging us for three years, though we were no longer receiving services. When I asked what we were paying for, I was told that it was a fee to "keep the account" open. A number of fake reviews this company takes and the frankly antagonistic way they deal with customers is gross. it's more in how the rest of the company handles itself. They're the mean kid who says "well the rules say" and use them to treat people terribly. If enough people complain that something isn't clear, why not change it? Instead, Harbortouch uses the confusion (that they create) to get more money. Especially sad since they mostly work with small businesses - these are people, Harbortouch, not just dollar signs. Review Source AF Andrea F. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gaugers and Game Players" November 2, 2020 1.0 horrible Pros I hate leaving bad reviews, but feel this one is necessary! Buyer beware- don't be fooled by their low fees, they will slap you with HUGE PCI fees annually, as well as fees for their little card reader. Also, during the pandemic, when I was unable to accept cards, I was getting billed monthly what was way too high, when I called to complain, they said they would refund me part of it, but then would find out they would only give part of that back; I then called to cancel and they said they would refund the fees charged if I stayed with them- so I said ok... same thing, they only refunded half of what they said they would do .. this went on one more time, and they said they were going to refund it within 3-5 business days, but when I looked to see on my statement they had not, and when I called they said they would refund once I started charging cards again. They play games to appease you- HORRIBLE company- Don't use them. Cons their Hidden fees; deceptive customer service Review Source FP Francisco P. Server Restaurants Used the software for: I used a free trial ### "I'm disappointed" May 19, 2021 1.0 Be careful, this company is a scam, they give you promises that the help is efficient and fast, but you can be 30 minutes waiting for the support and you may not receive the call back from them, they tell you that it is a 30-day trial without risk and without payment, but it is not true, they charge you 27:59 for processing within the 30-day trial period and if you are not satisfied with the system or customer support and want to return it, they charge you a fee of 250 dollars for sending it back, if it is without risk, why do I have to pay for that? , They really did not comply with what they said at the beginning, when you sign the contract you are screwed, this happened to me Pros No like at all, It is complicate and technical support is bad Cons It is complicate and technical support is bad Review Source Response from Shift4 May 25, 2021 Francisco, We sincerely apologize for the frustrations you've experienced. We strive to provide the best quality service and full transparency to our customers, so we are disheartened to hear that we might have missed the mark here. We would like the opportunity to review your account and see how we can come to a resolution. At your earliest convenience, please send an email to reviews@harbortouch.com with your Merchant ID number and contact information so we can learn more about your situation. BS Brian S. Owner/Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Started charging me adjustment fees that are crazy high" June 26, 2023 1.0 Terrible, terrible, terrible. If I could give them a negative I would Pros Terrible customer service, crazy high fees, rip off company Cons Terrible customer service, terrible adjustment fees that cost as much as my entire monthly fees, no reasons for fees, no explanation for fees Reason for choosing Harbortouch POS Supposed to have lowest fees Review Source BK Bill K. owner Restaurants Used the software for: 2+ years ### "Harbortouch, Do not Bother." December 16, 2019 2.0 Overall experience was not Good. Would present hidden fees all through out 3 years of contract. Pros It was easy to use for the most part. Good software. Cons The software is too pricey for a small business. Review Source Response from Shift4 December 26, 2019 Bill, We would first like to apologize that are unhappy with your Harbortouch service. We strive to be as transparent as possible with our customers in regards to their account, and clearly failed to do so here. We would like an opportunity to work though this with you and resolve your concerns. Someone form upper management will be on contact with you shortly to discuss. In the interim, please feel free to email reviews@harbortouch.com and we will be glad to help. JY Joshua Y. Director of Sales Recreational Facilities and Services Used the software for: 1-2 years ### "Avoid Harbortouch at all cost" June 4, 2019 1.0 I have never taken the time to go out of my way to write a negative review about any company I have ever worked with. My experience with Harbortouch has led me to search out every site that does reviews. It appears that they have disabled Google reviews of their product, and I assume it would be because it would be very bad. Pros I purchased because of the ability to get the hardware without an upfront investment. TERRIBLE MISTAKE ON MY PART. Cons Customer support, product support, development. It is clear that the business model for this company is to provide a product that looks good enough to get people to sign a three-year contract. I can't imagine that they have much retention after that initial contract Review Source Response from Shift4 June 6, 2019 Joshua, We are disheartened to hear of your negative experience with Harbortouch and would like to sincerely apologize. We at Harbortouch strive to provide our valued customers with the best products and exceptional customer service. We would like an opportunity to make this right for you. At your convenience, please email your Merchant ID Number and best contact number to reviews@harbortouch.com. Someone from upper management will then be in touch with you to discuss and resolve these issues. BT Bruno T. Manager Restaurants Used the software for: 1-2 years ### "A Total Nightmare! Overcharges and Bogus Fees" March 11, 2017 2.0 Our experience with Harbortouch has been horrible.They have charged us fees above what was agreed to, and charged bogus PCI fees, which no reputable bank charges. To get refunds from them is like pulling teeth. Our merchant ID is 18515325. Example: Looking at the December 2016 statement, I had total transactions in the amount of $802.34. Of this amount, $595.54 were debit transactions. Of the total of $802.34, I was charged 9% of my total. These alleged charges of "authorization" and "other" are included in the processing fees, not in addition to. Both their regional manager and their sales rep promised that any rates from other banks would be matched by Harbortouch. Complete BS! Also, their CEO basically told me I was stuck in a contract and no refunds for overcharges would be made. By the way, this so called "free" POS system costs us highly, in addition to their outrageous fees. Also, there contract protects them from filing suit in your local courts, and that you wave class action status.Would a reputable company need this? Pros Ease of use Cons The fees involved. Too expensive! Review Source DJ Dana J. Owner Retail Used the software for: 2+ years ### "Was not PCI compliant and charge you for it, sold me a restaurant POS, I am a vapor shop, technical " August 29, 2017 1.0 None! Higher rates on holding my money....What could benefit you from that? Cons Too hard to find items, can't just type in what you need, sent back system and they said I didn't send it back and are charging me for it, what a scam! Technical support is never available and when they are, talk way over the average persons head, rates were lowered and they didn't pass it on to their customers, always down, which they can charge you a higher rate if you have to manually enter the card number. I have reported them to better business bureau. They hung up on me today. So juvenile. DON'T USE THIS SYSTEM. YOU WILL BE SORRY.... Review Source ML Mark L. Owner Food & Beverages Used the software for: 1-2 years ### "Stay away-run away " April 17, 2019 1.0 They have “Fixed” my system over and over. It keeps loosing buttons off of the menu. They cannot find a fix. Needless to say I have lost faith in the system and I do not know if my reports are correct of not. Pros Zero-zip , don’t trust the FREE, you get what you pay for. Cons Everything, cannot trust the system, remember you get what you pay for. Review Source Response from Shift4 April 23, 2019 Mark, we would first like to apologize for the frustrating experience you have had with Harbortouch thus far. We would like an opportunity to make this right for you. We were able to locate your account and someone from our technical support management team will review your account and reach out to you to resolve these issues. JD John D. Owner Consumer Services Used the software for: 2+ years ### "Over charged" March 12, 2019 1.0 No Pros Nothing ... Horrible customer service Over charged Cons Over charged for 2.5 years and will not refund. Have to get an attorney Review Source Response from Shift4 March 15, 2019 Hello Robert, we sincerely apologize for the negative experience you received with Harbotouch. We would like an opportunity to review your account and make this right. We were able to locate your account and someone from management will be in contact with you ASAP. JP Jordan P. Accounting Accounting Used the software for: 6-12 months ### "harbourtouch " November 28, 2018 3.0 Pros Harbourtouch gives you a large variety of reports you can run to find exactly what your looking for. It's easy to find a specific report in very little time. Cons It would be better if you could customize some of the reports to fit the needs of your business. Review Source Response from Shift4 December 3, 2018 Jordan, we are happy to hear that you enjoy your Harbortouch POS system. We understand your need for custom reports. Although we currently cannot support this request, we hope to have this available for all of our customers in the future. We sincerely apologize for an inconvenience this causes you. If there is anything else we can do to improve your customer experience with Harbortouch, please do not hesitate to reach out to us at reviews@harbortouch.com. MD Melody D. vice president Food & Beverages Used the software for: I used a free trial ### "Beware of Harbortouch" June 17, 2019 4.0 The first month was great and everything happened just as the salesperson said it would. The second month was hell. They arbitrarily changed my billing from monthly to daily without telling me, deducting various amounts from our checking account without invoicing. This caused more than $600 in overdraft fees. Even after I fixed all this with the bank and stipulated to Harbourtouch what I would accept and not accept in writing, they did it again! This time it caused $210 in overdraft fees. Finally, their retention department changed my account to monthly and I have one more shot at fixing this to get more than $200 in money being held in limbo. I can't settle my register until I have money in the bank and know they aren't deducting until everything is through. Pros The fact that they provided a cash register too and all of it was already programmed. Cons They hold my money from deposits without notification. They put a 48 hour hold on my deposits, but take out their pay on that money within 24 hours. This caused significant overdrafts, which Harbortouch wouldn't help with or accept responsibility for. Review Source DH Dan H. Owner Individual & Family Services Used the software for: 2+ years ### "Terrible service " November 14, 2018 1.0 Terrible service when trying to solve issues. Pros Nothing good for the money. I keep thinking about what My return on my investment and this company is a waste of time! Cons Expensive service and when you have a issue they make you wait for a long time on hold! Review Source Response from Shift4 November 21, 2018 Dan, we would first like to apologize the negative experience you had with Harbortouch. We make customer satisfaction a top priority and are saddened to hear that your experience was sub-par. If there is anything Harbortouch can do for you in future, please email reviews@harbortouch.com. CM Carl M. Owner Restaurants Used the software for: Less than 6 months ### "junk in a box" April 12, 2022 3.0 Pros non as of yet.i will reply if that changes at some point Cons no support at all sale not tech will return calls Review Source Response from Shift4 May 26, 2022 Carl, We are sincerely sorry for the troubles you've experienced while trying to get support. We would like to come to a resolution to make your experience better. At your convenience, please email reviews@harbortouch.com with your Merchant ID number as well as your contact information, and we will be in contact as soon as possible. DB Deana B. Owner/manager Food & Beverages Used the software for: 1-2 years ### "Love my Harbortouch POS" December 3, 2018 5.0 My overall experience is awesome. It gives me extra time to do other things I need to do as a manager. Increased our revenue through tracking inventory and credit card use. Also love the customer service if a problem arises. Pros Easy to use for both manger and employees. Lightens my work load with inventory/inventory and accounting reports Cons Would have liked to sit with someone in person to program. Review Source Response from Shift4 December 5, 2018 Deana, thank you for the positive review! We strive to ensure the satisfaction of each and every one of our customers, and are happy to hear that you are happy. If there is ever anything we can do to improve your experience with Harbortouch, please feel free to reach out to us at reviews@harbortouch.com. KB Keith B. Owner Restaurants Used the software for: 6-12 months ### "Lies, lies, lies!!!" March 21, 2017 1.0 They promised to match the 1.69% I pay with Payanywhere but after all their fees their actual rate is over 8%!! That is crazy, they lie and charge fees for everything they can make up and charge way more than their contract says that they will. They will tell you that somewhere in their contract it says that they can raise their prices anytime. DO NOT believe them when they say they will match a competitors price. All lies. We are compiling a list of complaints against Harbortouch to get them to fix or take legal action. If you have had problems, please contact me at thegardenspot@att.net Pros Soon the nightmare will be over. Cons Everything from start to finish. Nothing was true. Fees are 600% higher than competitors. Takes twice as long for the money to get to your account. Made-up fees for everything. (read other reviews) Cant ever talk to someone to help. Review Source jM jessie M. restaurant owner Restaurants Used the software for: 2+ years ### "Con Artist " August 2, 2018 1.0 HORRIBLE! Pros NOTHING!!!!! This company is a joke, they are thieves Cons This company is a joke. once they get you signed up you can't leave without spending thousands of dollars. Even when it comes time when you should be able to write a simple letter to get out of the agreement they come up with some crazy reason why your letter wasn't excepted and how your contract started over. DO NOT USE THIS COMPANY!!!!!!!!! Review Source MD Myline D. Owner Hospitality Used the software for: 1-2 years ### "All Around Best POS System and Customer Service" December 11, 2018 5.0 Every time I call the customer service line, they are always so helpful. The POS never fails us and always keeps up with our volume. Pros I love how easy and user friendly. Everything is self explanatory but if you have a question their customer service is always so helpful and knowledgeable. Cons I wish the receipt paper wasn't so long. going through double the amount with the new card/chip reader. Review Source Response from Shift4 December 21, 2018 Myline, we are happy to hear of your positive experience with Harbortouch! If there is ever anything we can do to improve your merchant experience, please feel free to reach out to us via reviews@harbortouch.com. We will be more than happy to assist! JY Jason Y. Owner Used the software for: 6-12 months ### "This is BY FAR the WORST POS there is. " April 26, 2018 1.0 The only benefit from this software was my ability to pay for service 3 years after i sold my restaurant, so i wouldn't need to pay for a cancellation fee. Pros The only thing that i liked about the software was that older waitresses were able to use it, without many issues. ALSO the salesman was very convincing. Cons I did not like the fees, the ABSURD contract length, the fact they like to remind you they have you under contract and if you deviate, they will charge you a large cancellation fee. they do not care about their reviews and their customers. I do not understand why people still use their POS. I sold my restaurant in April of 2015. It is April of 2018 and i'm finally able to get out of the contract. Review Source VR Verified Reviewer Server Food & Beverages Used the software for: 2+ years ### "Unreliable, Limited and overpried" August 11, 2018 3.0 we had a lot of trouble with disappearing transactions Pros Ease of use, Friendly interface and easy to customizr Cons System crashes, unreliable and transactions disapear Review Source FZ Frank Z. owner Retail Used the software for: 2+ years ### " Worst Customer Service " May 12, 2020 1.0 Pros We struggled to make contact with anyone at this business for years and finally threw in the towel and is still causing a headache. Cons This is the worst customer service ever experienced. If you're able to get someone to answer you get transferred around. We have been trying to cancel this service for over 6 months now and NO ONE will answer or return emails but they sure don't have a problem getting a bill out which is dated 2 weeks back. Very unprofessional and ridiculous business. Wouldn't recommend to anyone Review Source DG Delinda G. owner Entertainment Used the software for: 2+ years ### "run around customer service with untruthful info" September 8, 2018 1.0 you get a total run around with customer service. They give you a number to contact your rep, you only get and answering service the rep never calls you back. Pros It takes so many steps to get one thing entered wasting to much time. Cons no online reports available for the info I need for reporting sales tax Review Source CC Colin C. CEO Retail Used the software for: 1-2 years ### "Great service " November 19, 2018 5.0 We can track our inventory much better now, save money on processing and 24/7 support when we need it. Pros Easy to use, efficient and great customer service Cons Machine could look a little better.its not a sleek as see others look. Review Source Response from Shift4 November 28, 2018 Colin, we are very happy that you have had a great experience with your Harbortouch POS system. If there is ever anything we can do to make you merchant experience better, please email reviews@harbortouch.com. PL Pamela L. Owner Food & Beverages Used the software for: Less than 6 months ### "Not satisfied " September 24, 2019 4.0 Harbor touch kept our first almost 3 weeks credit card sales and have lied to us over and over and over again about it! They owe us $2,300 and have promised us at least 6 times that the check had been cut and was in the mail, then said they would overnight it, then said they would direct deposit it... all lies! All we’ve gotten from them is one lie after another but still not one cent of our $2,300 Pros Easy to use the system, keeps track of all inventory Cons Software is fine, it’s the company itself that is horrible Review Source Response from Shift4 October 1, 2019 Pamela, We would like to first apologize for the inconvenience and frustration this has caused you. We were able to locate your account in our database and someone from upper management will be in contact with you shortly to discuss and resolve this issue. Similar Products Featured