# Page 4 | Harbortouch POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Harbortouch POS the right Restaurant POS solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/118757/Harbortouch-POS/reviews --- Harbortouch POS 1.7 (100) [View alternatives](https://www.capterra.com/p/118757/Harbortouch-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Harbortouch POS ## Showing most helpful reviews Showing 76-100 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Shaun R. Owner Food & Beverages Used the software for: 6-12 months ### "Major Regret" November 9, 2016 2.0 Not a day goes by that something doesn't go wrong with this system. The hardware has failed often. They replace it, but certainly a hassle. The functionality isn't there. They told me I could control it remotely via their website. False. They told me I'd save money on credit card processing. False. This has been nothing but trouble since day one. And here I am under contract Pros It's shiny Cons It's clear that no one who has worked in a restaurant was involved in developing this software. Compared to other systems I've used, very time-consuming. Review Source KH Kristen H. owner Restaurants Used the software for: Less than 6 months ### "Horrible" February 12, 2019 1.0 Pros Not a thing. Less than zero pros. There are no positives to this software. Cons Tech support is a joke. This POS has to be rebooted all of the time and will just crash in the middle of a lunch rush. It hasn't worked in weeks... so very annoying. They tell me every time that they cant help me and it's an issue on my end when literally everything (Phones, Tablets, Computers) in my building work and have zero connection issue. It is always this POC (piece of CRAP). Review Source Response from Shift4 February 13, 2019 Kristen, we are sorry to hear for your troubling experience you have had with your Harbortouch POS and would like to offer our sincerest apologizes for your inconveniences and frustrations. We would like an opportunity to have someone from our upper management team review your account and resolve these issues for you. We were able to locate your account in our database and someone will be in touch with you ASAP. CC Chris C. Owner Restaurants Used the software for: 1-2 years ### "Harbortouch" March 15, 2018 3.0 Pros The BIGGEST pro is that its a free system, with decent analytics and s touch screen that works very well Cons Constant updates that take forever, it always disconnects from the internet causing storing tickets to be come unavailable. Clunky timeclock system Review Source LN Linda N. Owner Food & Beverages Used the software for: 2+ years ### "HORRIBLE" October 8, 2018 1.0 Pros Nothing! Everything is ALWAYS MALFUNCTIONING! Cons Everything! Not one thing ever works correctly Review Source wP william P. president Retail Used the software for: 2+ years ### "stay away/ impossible to cancel" April 7, 2020 1.0 impossible to cancel service/ they kept debiting my account Pros nothing at all/ other than it generally worked Cons they are the worst I have ever seen/ once you sign up they will make it impossible to cancel. Be aware and stay away Reason for choosing Harbortouch POS Im not sure but it was truly a bad decision Review Source DF Dino F. Owner Food & Beverages Used the software for: I used a free trial ### "Harbortouch " February 19, 2020 1.0 I am putting the horrible experience behind and trying to move forward. Lost lots of money. The free trail not free. You will end up getting charge at the end. Pros Nothing There is nothing good about Harbortouch, from the sales people to the Tech, and system has many issues. Cons Functionality, not accurate Orders won’t print always in kitchen or bar. Not charging right amount. Double prints. Many other issues. Review Source JW Jason W. President Retail Used the software for: 2+ years ### "Rip off!!!!" February 15, 2019 1.0 Worst mistake ever made! NEVER USE THIS COMPANY! Expect much higher charges than promised by sales reps Pros Great promotional offers, only to find out they are nothing like the sales rep promised. Cons Constantly crashing. Must call and wait on hold multiple times a week just to activate the system. Complete junk Review Source Response from Shift4 February 20, 2019 Jason, we would like to offer our sincerest apologies for your experience with Harbortouch. Our customers come first and we are saddened that we were not able to better assist you in this situation. RS Rick S. former owner Hospitality Used the software for: 6-12 months ### "Unethical billing practices" November 24, 2018 1.0 Bill for services not provided and threaten with collection agency Pros The best thing was cancelling the service. Cons They treat their customers with disdain. Review Source Response from Shift4 November 26, 2018 Rick, we would first like to apologize the negative experience you had with Harbortouch. We make customer satisfaction a top priority and are saddened to hear that your experience was sub-par. If there is anything Harbortouch can do for you in future, please email reviews@harbortouch.com. SJ Shuai J. Business owner Cosmetics Used the software for: Less than 6 months ### "The worst pos system!!!!" September 4, 2019 1.0 Avoid this system!!!! Pros Nothing good at all!!! The worst pos system in the world!!!! They try to hold your money Cons They approve the payment but hold the transaction don’t give the money to us. They charge much more than the rate they promised Review Source Response from Shift4 September 10, 2019 Shuai, We would first like to apologize for the frustrations you are experiencing with Harbortouch. We would like an opportunity to reviews your account and speak with you regarding these issues. We were able to locate your account in our database and someone from upper management will be in contact with you to address and resolve the aforementioned. sS sheri S. server Restaurants Used the software for: Less than 6 months ### "Great Program" December 4, 2018 4.0 Pros Very user friendly. Drop down menus are very clear and easy to use Cons Setting the system up is very time consuming. You need someone that is very computer literate. No one sets it up for you and you spend a lot of time on the phone with customer service. If you have the patience, its worth it once its set up Review Source Response from Shift4 December 5, 2018 Sheri, we are so glad to hear that you are enjoying your Harbortouch POS system! If there is anything we can do to improve your customer experience, please let us know by reaching out to us via our Facebook page (@Harbortouch). We will be more than happy to help! AS Angie S. Owner Used the software for: ### "Not so in love....." April 25, 2015 2.0 Our system has been in place for 24 months. It has gone down on a Friday night and left me hanging until 3am = loss of sales. The pre authorization process has left me holding over $1400 in uncollected credit card transactions = loss of profits. They fail to inform us of industry changes or HT changes that will affect us adversely. The original programing was HORRIBLE and I was required to learn how to fix it without ANY printed support materials. I took 3 months to reprogram BEFORE it could be put to use. = loss of time to focus on what I DO as an expert. The company has improved the product over the last 24 mo. but the improves are put in place with no education to the consumer. AND NO - there is NO integration to quickbooks..... I have been asking how to do this since we put it in place and no one knows the answers. I am smarter than I was day 1 - now I know what I need and am searching for a replacement system. (4 industry competitors bought the same software - we are all looking to replace. We are a bar grill setting.) Review Source bD bashar D. small bussiness owner Retail Used the software for: 2+ years ### "As everyone have said, Rip Off Artists" September 6, 2018 1.0 thieves with license Pros nothing, no online access when the internet everywhere Cons old fashion system , stay away from this bad old software Review Source sK sue K. owner Used the software for: ### "Great Product!" January 5, 2016 5.0 I cannot say enough good things about Harbortouch and the CEO Jared Isacmann and his team. I've used other POS systems and they just do not compare. Customer Services is available 24/7. The rates are competitive. What more do you want? They will help you work out any issues you might have. No, i'm not a relative of anyone in the company...just someone who's used Harbortouch. I batch out everynight w/o an issue. I always get paid and on time..so I'm just really confused.Did you even try to work out your differences with Harbortouch or did you just come on Yelp and bash them. Anyway, folks do your research of other products and companies. I can assure you Harbortouch offers one of the best deals out there! Give this company a try. The negative reviews are possibly from other competitors. If you are really feeling at your overwhelmed and lost reach out to Jared he will help you or link you with someone who will help you. Sue K Chicago, IL Review Source WL Wendy L. Co-owner Retail Used the software for: Less than 6 months ### "Promises, promises" June 23, 2016 1.0 The screens are hard to read. The program is not intuitive at all. There is no way to understand what to do without hands-on training, which we requested, but only after we told them we quitting their company. Their tech support told us that they could only help us after 5:00 p.m. "if the system was on fire". How's that for customer service! After 17 calls about various problems (I'm not kidding), we told them to take their system back and give us our money back. They immediately charged our account the remainder of the contract term -- $5000. We went to the Better Business Bureau three times, but Harbortouch still wouldn't even consider giving us some or all of our money back even though they failed to provide us any real servic. Beware -- when we told them about the promises made by the guy that sold us the system, they said they didn't have to uphold his promises because he was "just an independent salesman." Run! Pros Not a one. Cons Not intuitive. Very complex screens. No proper training provided without threatening them. Rotten customer service (see above). Review Source DS Donna S. Sales Automotive Used the software for: 1-2 years ### "Not really a fan " August 29, 2018 3.0 Pros It was very easy to use. Simple to understand and navigate Cons Their customer service was not the friendliest. System was slow. Easy to use but not enough features. Review Source SP Steve P. owner Used the software for: Less than 6 months ### "If I had 4 thumbs, I would give my overall experience 4 thumbs down" July 17, 2018 1.0 Lol Pros Nothing. There is not one good thing I can say about my experience with Harbortouch. Nothing ! Cons Complete garbage. System didn't work for 6 WEEKS after install. No one could figure out the problem. Turned out to be a software malfunction. Wasted countless hours of my time on hold, or speaking with someone who always acted like i had no clue what i was talking about. I had to tell them how to fix the issue. Review Source DM Dominic M. Business Owner Used the software for: Less than 6 months ### "Horrible experience. The product is not even close to what what sold to us. Poor customer service." January 16, 2018 1.0 It was easy to learn, but not worth it. Pros It was easy to get signed up with Habortouch. The salesman seemed to be on top of things. The system is easy to use. Cons They raised the prices after only 2 weeks. They promise to look into issue and return calls, but they never do. Their online ordering is faulty and they do not know why, so our restaurant is losing money daily. There seems to be no way out of our contract. Review Source DM D. M. President Used the software for: Less than 6 months ### "Terrible from the beginning. Lying salesman. Incompetent programmers. Terrible customer service" May 21, 2018 1.0 Pros The only thing I appreciated about this system is that it was not on an iPad. Other then that, I have nothing good to say. Cons We were supposed to have a 30 day trial period. I even have an email from the salesman confirming that. However they are still trying to charge us an early termination fee. Absolutely terrible company! Review Source BD Brian D. CEO Restaurants Used the software for: 6-12 months ### "Harbor Touch is A Fraud." December 5, 2017 1.0 Head and heart aches. Depression. Pros Terrible software. Always freezing up. Horrible customer service. The software is very bad. This corrupt company should be shut down. PLEASE do not use Harbor Touch you will regret it. Cons Unprofessional, dishonest, corrupt company all levels. Software does not work to much confusion. Sales people do not know system. Review Source GG George G. exWaiter Restaurants Used the software for: Less than 6 months ### "Worst Ever" June 22, 2017 1.0 Cons There wasn't enough space on the tabs yet plenty on the screen . You could only see three of your orders at one time and it wasn't easy to make separate checks Review Source JC Josh C. owner Used the software for: ### "terrible...run away!" August 5, 2015 1.0 processing fees are through the roof...tech support is helpful 1/5 times i call to address an issue. their website that houses all of their reports and back end stuff goes down on a regular basis. the machines themselves get extremely hot and overheat periodically. i made a terrible choice selecting this pos for my restaurant...can't wait to get out of my contract and get a new system...seriously, do NOT buy this crap for your restaurant/bar! Review Source DS Deana S. Owner Hospitality Used the software for: Less than 6 months ### "Needs a better sales team" January 13, 2022 3.0 Pros It’s fairly easy to navigate; The software itself is not difficult to utilize. Cons There are a lot of things that are not revealed during their sales pitch. A lot of hidden fees or things that are Conveniently Not spoken about during the sales pitch. Review Source Response from Shift4 February 10, 2022 Deana, We strive to provide 100% transparency to our customers, so we're sorry to hear that you feel the fees weren't communicated. At your earliest convenience, please send an email to reviews@harbortouch.com with your Merchant ID number and contact information so we can learn more about your situation. BF Benthe F. Used the software for: ### "can't wait to find a new system" July 29, 2015 1.0 My top complaints - cost for merchant services - every time I call customer service I get different answers depending on who I get and often the issue is not solved - the customer rewards system, based on points per dollar spent, is not manually adjustable. Customers receive points when paying with points, causing a loss in profit and this has yet to be corrected. Review Source MR Michael R. Owner Online Media Used the software for: I used a free trial ### "Touchtunes Operaters" January 27, 2020 1.0 Getting them to respond, forget it. Pros Nothing, Do not expose your custmer base to this. Very Negitive experince. Cons Had a 2nd lead with Harbor Touch, and again got blown off. Believe the reviews !!!!!!!!!! Reason for choosing Harbortouch POS Touchtunes ad Review Source JA Jennifer A. Owner of hairsalon Used the software for: Less than 6 months ### "Worst company ever" May 4, 2018 1.0 Pros Nothing did I like about this company ! Customer service bad ! This whole thing has been a nightmare Cons This is a scam ! Unless you got money to throw away...run ! Someone called my business and got me scammed with this company and then 6 months after everything was canceled they took amount out of my account . Review Source Similar Products Featured